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    Chapter 3

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    manolmansouri199
    The chapter discusses a study conducted at an Algerian Islamic bank to understand the difficulties employees face in using English. A questionnaire was developed in English and French to collect both qualitative and quantitative data. The majority of respondents were male, between 35-45 years old, and held a master's degree. Most evaluated their English level as beginner or intermediate.

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    Chapter 3

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    manolmansouri199
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    The chapter discusses a study conducted at an Algerian Islamic bank to understand the difficulties employees face in using English. A questionnaire was developed in English and French to collect both qualitative and quantitative data. The majority of respondents were male, between 35-45 years old, and held a master's degree. Most evaluated their English level as beginner or intermediate.

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    The chapter discusses a study conducted at an Algerian Islamic bank to understand the difficulties employees face in using English. A questionnaire was developed in English and French to collect both qualitative and quantitative data. The majority of respondents were male, between 35-45 years old, and held a master's degree. Most evaluated their English level as beginner or intermediate.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    9 views4 pages

    Chapter 3

    Uploaded by

    manolmansouri199
    The chapter discusses a study conducted at an Algerian Islamic bank to understand the difficulties employees face in using English. A questionnaire was developed in English and French to collect both qualitative and quantitative data. The majority of respondents were male, between 35-45 years old, and held a master's degree. Most evaluated their English level as beginner or intermediate.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    Chapter 3

    1- Introduction :
    One of the most important things in BE is the language ,without language we do
    not find noble in business ,subjects and occupation ,especially in transactions
    with foreigners .in this chapter we decided to go to the Algerian Islamic bank
    and ask them about the difficulties they face in dealing with English .

    2- Methodology :
    The methods used in this research study are based on drafting a questionnaire that
    was translated into two different languages and whose answers will be containing both
    quantitative and qualitative methods for simplicity and the clearance of thoughts. The
    collected data are interpreted and analysed into charts and tables and accompanied by
    commentaries.

    3-The Questionnaires :

    Two questionnaires were needed to conclude this work: The first one was in English
    while the second one was the exact translation of the first one to French
    in most of this questions the answers are ( YES OR NO . NEVER .ALWAYS …. ECT)
    their answers were in French because they were not good at English .
    most of the questions in the first part were based on personal questions in the first part such as
    (AGE .GENDER .WORK …ECT) and the second part was about English language training
    and educational background

    4-Participants
    The participants are employees from the Algerian Islamic bank BNA

    5- Data Analysis :

    5.1- Part One: Background Information

    Question 01 and 02: Age and Gender of the Respondents.

    Age 15-25 25-35 35-45 45-55

    Percentage 11.1% 33.3% 40.7% 14.8%

    Table 05: Age of the Respondents.


    femal
    43%
    male
    57%

    Figure 1: Gender of the Employees.

    The result of the survey shows that the biggest percentage (40.7%) goes to the
    workers aged from 35 to 45 years at the first place In the second place, workers aged from 25
    to 35 with a percentage of 33.3%. At the third place, we find much older workers who are
    aged from 45 to 55 with a percentage of 14.8%. And finally we have only 11.1% of workers
    aged from 15-25 and above.
    This question was formulated in order to know which of the two genders is more
    willing to work in a bank From the figure above, we can observe that
    male employees outnumber femal

    *Question 03: What is your degree of education?

    Educational degree Percentage

    Bachelor’s Degree or less 22%


    Master’s Degree 70.6%

    Other 7.4%

    Table 06: The Educational Degree of the Respondents.

    As indicated in the figure, 70% of the participants are master students, 22% are licence

    holders and 7.4% are of different levels of education.

    5.2- Part Two: The Use of English in One’s Daily Life


    Question 04: How do you evaluate your level in English?
    The level of English of the respondents

    beginer
    advanced

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