behavioral

sciences
Article
Exploring the Influence of Public Perception of Mass Media Usage
and Attitudes towards Mass Media News on Altruistic Behavior
Chi-Horng Liao 1,2,3

1 Department of Communication Studies, Tzu Chi University, Hualien 97004, Taiwan; lchjerry@mail.tcu.edu.tw
2 Bachelor Program in Digital Media and Technology, Tzu Chi University, Hualien 97004, Taiwan
3 Media Production and Education Center, Tzu Chi University, Hualien 97004, Taiwan

Abstract: Based on the cultivation theory and the theory of planned behavior, this study determined
how people’s perceptions of mass media news and their attitudes towards it impact their altru-
istic behavior by examining the factors that influence perception. The study collected data from
435 individuals with access to mass media in Taiwan, which were analyzed using SEM. The results
revealed that media exposure, credibility, and social influence were critical factors that influenced
individuals’ perceptions of mass media news, with media exposure having a more significant influ-
ence. Surprisingly, the findings demonstrated that perception was negatively related to attitudes,
inconsistent with the proposed hypothesis. Thus, perceptions and attitudes were positively associated
with altruistic behavior, and attitude was found to mediate the relationship between perceptions
about mass media news and altruistic behavior. The study also provides important implications for
theory and practice, especially in mass media entities, in developing and adopting practices that
promote trust among the audience by encouraging altruistic behaviors through news coverage of
various issues.

Keywords: mass media exposure; perception; altruistic behaviors; credibility; social influence; the
theory of planned behavior (TPB); structural equation modeling (SEM); cultivation theory; Tzu
Chi Foundation

Citation: Liao, C.-H. Exploring the

Influence of Public Perception of
1. Introduction
Mass Media Usage and Attitudes There are numerous problems that the public needs to address in the modern world.
towards Mass Media News on These global problems include spreading pandemics and other diseases, refugee crises due
Altruistic Behavior. Behav. Sci. 2023, to political conflicts, and natural disasters, which render most people homeless and in need
13, 621. https://doi.org/10.3390/ of different kinds of support. To ease the impact of these issues, people must engage in
bs13080621 altruistic acts such as providing medical aid to the displaced, integrating refugees, and
Academic Editor: Xiaochun Xie making donations [1]. In the modern world, helping one another to bring about positive
social outcomes for the public good is the purpose of many organizations. Therefore, on
Received: 27 June 2023 the road to achieving this purpose and goal, organizations must search for donors who can
Revised: 18 July 2023
provide different resources in terms of money, time, physical effort, and other contributions
Accepted: 19 July 2023
from the general public. The success of these organizations in helping others relies on
Published: 26 July 2023
the extent to which they can attract such donors. To raise funds for altruistic causes,
organizations must understand public giving behavior. Altruistic behavior is beneficial to
individuals and society at large. For example, it can ensure the well-being of individuals
Copyright: © 2023 by the author.
both mentally and physically [2]. Additionally, it holds considerable significance for
Licensee MDPI, Basel, Switzerland. humanity’s collaborative efforts and societal advancements. Hence, the factors influencing
This article is an open access article donors’ altruistic behavior must be understood and analyzed.
distributed under the terms and Achieving altruistic behavior among the audience depends on whether they perceive
conditions of the Creative Commons the news from mass media positively or negatively. The fact that the audience demonstrates
Attribution (CC BY) license (https:// behavior that either supports or does not support altruism depends on their perceptions
creativecommons.org/licenses/by/ and attitudes toward the positive and negative impacts of mass media news [3]. It is
4.0/). essential to investigate the factors that influence the perception of the public towards

Behav. Sci. 2023, 13, 621. https://doi.org/10.3390/bs13080621 https://www.mdpi.com/journal/behavsci

Behav. Sci. 2023, 13, 621 2 of 22

mass media news and how they relate to attitudes toward mass media news and altruistic
behavior. Perceptions and attitudes influence how people behave.
Perceptions, attitudes, and behaviors have been linked in several past studies. For
example, there have been observable relationships between user perceptions, attitudes,
and behavior toward social media advertising in three countries (South Africa, Australia,
and Germany) [4]. The existence of the relationships between perception, attitudes, and
behavior regarding social media advertisements was empirically demonstrated in the
study. Research has also examined the online factors influencing consumers’ perceptions
and attitudes toward advertising on social media. The findings revealed a significant
positive relationship between perceived interactivity and attitude toward social media
advertisements and a positive relationship between credibility and attitude toward these
advertisements [5,6].
Another study also investigated the youth market’s perceptions, attitudes, and behav-
ior towards internet banking services [7]. It was discovered that young individuals, aged
16 to 29, had higher positive opinions and behavioral intentions toward online banking
services than the other user groups in their study. This study also demonstrated the pres-
ence of linkages between perceptions, attitudes, and behavior. Likewise, another study
discovered that residents’ perceptions of tourism’s positive economic and cultural impacts
influence not only their attitudes toward tourism, but also their attitudes toward tourists.
The study aimed to explain how the residents’ perceptions of tourism’s impacts on host
communities influenced not only their attitudes toward tourism, but also their attitudes
toward tourists. They found that both types of attitudes influence behavioral support for
tourism [8].
Thus, these studies have demonstrated the relationships among perceptions, attitudes,
and behavior, and have proven the existence of the relationships among the variables.
However, as observed from the above-mentioned previous studies, most of the focus
is on consumer behavior, and there is still a need for more information on the public’s
giving behavior. Secondly, previous studies have overlooked factors that could influence
consumer perceptions. Our study contributed to the literature by developing a model of
public perceptions and attitudes that incorporates how the public’s perception of mass
media news is brought about. This model suggests the ways these perceptions could be
enhanced, as they are crucial in influencing people’s attitudes towards mass media news,
which influences their engagement in altruistic behavior. Thus, this study investigates how
different factors indirectly influence altruistic behavior through perceptions and attitudes,
making it one of the few studies to examine this meaningful relationship. The study
also adds to the existing literature on altruism (or altruistic behavior) and how it relates
to perception and attitude. Thus, this study’s primary aim was to identify the various
elements that shape public perception of mass media news. The current study employs the
cultivation theory and the theory of planned behavior (TPB).
The study employs a cross-sectional study design in which data were collected from
the general public in Taiwan exposed to mass media news through a questionnaire survey
using a convenient, nonprobability sampling method. Structural equation modelling (SEM)
was the primary analytical tool used to test this study’s hypotheses. The Analysis of
Moment Structures (AMOS) Covariance-Based Structural Equation Modelling (CB-SEM)
software was used.

1.1. Study Objectives

The study’s main objective was to investigate the factors affecting public perceptions
of the use of mass media news concerning the environment, disasters, global aging, strange
diseases/pandemics, and poverty-related information, and how these perceptions shape
their attitudes toward altruistic behaviors. The specific objectives of the study include
examining the relationship between exposure to mass media and people’s perceptions of
mass media news, examining the relationship between the credibility of mass media news
and people’s perceptions of mass media use, examining the relationship between social
Behav. Sci. 2023, 13, 621 3 of 22

influence and people’s perceptions about mass media news/message, investigating the
direct relationship between people’s perceptions about mass media news/message and
altruistic behavior, investigating the relationship between people’s perceptions about mass
media news/message and attitudes toward mass media news, and finally establishing
whether attitudes toward mass media news mediate the relationship between publics’
perceptions about the use of mass media and altruistic behaviors.

1.2. Research Structure

This paper comprises eight sections. Section 1 serves as the introduction, providing
the study’s background, research motivation, objectives, research gap, and overall struc-
ture. Section 2 presents a literature review, exploring relationships among constructs and
proposing research hypotheses. Section 3 outlines the study’s methodology, encompass-
ing the research design, measurement items of constructs, data collection method, and
data analysis approach. This section also addresses achievement validity and reliability.
Section 4 presents the formal survey and the subsequent data analysis. Section 5 discusses
the study results and their correlation with previous studies and theories. Section 6 delves
into the theoretical underpinnings of the current study’s findings, along with their practical
implications. In Section 7, the author acknowledges the research limitations and offers
suggestions for future studies. Finally, the concluding section summarizes the results.

2. Literature Review and Hypotheses Development

This section provides an overview of the subject under study and the supporting
theories. It outlines the key concepts of our theoretical model, encompassing aspects like
media exposure, credibility, social influence, perceptions about mass media news, attitudes
toward it, and altruistic behavior. Additionally, we propose potential connections between
these variables and develop hypotheses to be examined in our research.

2.1. Cultivation Theory

The study applied the cultivation theory to elucidate the relationships among the
constructs. According to the theory, individuals consistently exposed to media content
over a prolonged period tend to interpret social realities based on how they are portrayed.
Consequently, this exposure has an impact on the attitudes and behaviors of the audience [9].
The theory specifically addresses how regular television program viewing can shape
people’s understanding of reality, implying that mass media significantly influences their
perception of the world. According to the cultivation theory in mass communication,
excessive consumption of media content that disproportionately emphasizes positive or
negative themes or news can adversely affect the audience [10]. In other words, exposure
to skewed content may negatively affect individuals’ perceptions and attitudes [10].

2.2. The Theory of Planned Behavior

The theory of planned behavior (TPB) has been employed to establish the relationship
between certain independent variables and the dependent variable of altruistic behavior.
This theory offers a practical conceptual framework for understanding the complexities
of human social behavior [11]. According to the TPB, an individual must first intend to
perform a certain action before actually doing it. This intention is determined by their
motivation, collective expectations, and perception of the ease or difficulty of executing the
behavior [12]. Furthermore, the TPB predicts that when individuals express their intention
to adopt a particular behavior, it is likely to be manifested in their actions, particularly in
situations where they have sufficient control over their behavior [13].
The mass media plays a significant role in providing the public with information and
awareness about emerging issues and novel concerns [14]. Media coverage of lesser-known
issues can impact the level of public concern for these matters, leading to increased attention
from the public [2]. Furthermore, the media can influence the problems that the public
perceives as important. The way news is presented can shape how readers or viewers
Behav. Sci. 2023, 13, 621 4 of 22

perceive and form specific values and opinions. According to the TPB, personal actions
are driven by intended behavior, which in turn is influenced by attitudes (one’s desires),
subjective norms (the opinions of others), and perceived behavioral control (one’s belief
in their ability to act) [15]. News consumption is equivalent to consuming information,
ultimately impacting people’s perspectives [16]. The TPB also suggests that one’s attitude
can be used to predict possible actions. If an individual holds a more favorable attitude
towards a particular behavior, their intention to engage in that behavior will be greater.
Conversely, if their attitude toward a behavior is negative, their inclination to engage in
it will be diminished. So, it is the attitudes toward mass media news that influence the
altruistic behavior of the public.

2.3. Media Exposure and Public’s Perceptions about Mass Media News/Message
Media exposure and usage have a significant impact on shaping views, attitudes, and
behaviors among media users. The frequency of communications or media content to which
individuals are exposed and the extent to which they retain that information is referred
to as media exposure [17]. Media plays a crucial role in influencing people’s perceptions
and behaviors by disseminating information, raising awareness, and providing education.
It facilitates communication among individuals and enables them to gain insights into
various global, social, and environmental concerns [18].
Moreover, media exposure fosters feelings of promotion and generates perspectives
that foster altruistic behavior. A study revealed that the internet, television, and newspapers
are the most commonly utilized channels for obtaining information about international
topics such as climate change, natural disasters, and pandemics. Media coverage emerged
as the most influential source of knowledge concerning these subjects [19]. The media
to which people are exposed significantly shapes their beliefs, opinions, and actions,
substantially impacting their comprehension of altruism-related issues.
Research has consistently shown that an individual’s perceptions can be influenced
by the extent of their exposure to a particular subject. For instance, a study revealed that
exposure to mass media has a positive impact on an individual’s perception of personal
responsibility towards the environment, subsequently affecting their behaviors in relation to
environmental concerns [20]. The research investigated the influence of media exposure and
engagement with social networking sites on environmental concerns. Similarly, individuals’
positive evaluations of particular television programs stimulate their interest in altruistic
behaviors. For example, witnessing heroic deeds and empathizing with prosocial behavior
can inspire individuals to model such conduct [21]. Exposure to messages related to
altruism through mass media coverage also plays a role in shaping people’s awareness
and concerns regarding generous or helping behaviors. As the cultivation theory supports,
frequent exposure to media content can influence individuals’ perceptions and interactions
with their environment, ultimately affecting their behaviors [9]. Consequently, extensive
mass media coverage can increase the public’s perception of giving or helping behavior.
Based on this understanding, the study hypothesized that:

Hypothesis 1 (H1). Exposure to mass media positively relates to the increased positive perception
of the mass media news/message.

2.4. Credibility and Public’s Perception of Mass Media News

Credibility in media news/messages refers to the extent to the degree which receivers
perceive the information as trustworthy and believable [8]. Alternatively, media credibility
is defined as a perceived quality based on various factors, including trustworthiness and
expertise [22]. In marketing, credibility pertains to the believability of product informa-
tion within a brand, necessitating consumers’ perceptions that the brands possess the
ability, expertise, willingness, or trustworthiness to consistently deliver what has been
promised [23]. Media credibility has been explored within two major domains: source and
medium. Source credibility has been investigated in interpersonal, organizational, and
Behav. Sci. 2023, 13, 621 5 of 22

mass-mediated situations by examining how different communicator traits might impact

message processing. A communicator can be an individual, group, or organization. On the
other hand, medium credibility focuses on the channel through which material is provided
rather than the source of the content [24].
How people view the media significantly influences their behaviors. The general
public, government entities, organizations, and advocacy groups hold different media
perspectives. The public’s perception of the veracity and accuracy of the information
in the media is said to influence the initiation of legislation and discussions on various
issues [25]. While scholars have long debated the credibility of the source and message,
message acceptance behaviors are directly influenced by how people perceive the medium.
When the medium, source, and information are perceived as accurate, people tend to rely
on the information and become persuadable [26]. Therefore, people base their opinions on
altruism on the veracity, dependability, and accuracy of the media sources and material to
which they are exposed. Thus, media credibility is a crucial concept, especially considering
the influence of mass media news on global issues. The credibility of the source impacts
a person’s willingness to change perceptions based on the information provided.
Several empirical studies have demonstrated a clear relationship between media credi-
bility and perception. For instance, research has shown that the credibility of an eWOM
(Electronic word of mouth) source, as indicated by dimensions of expertness and trust-
worthiness, positively impacts risk perception [27]. This implies that the media, through
which a message is conveyed, directly has an influence on its believability. Credibility is
most significantly influenced by factors such as trustworthiness and knowledge, with the
reliability of a source contributing to its perceived morality or goodness.
Nevertheless, expertise is primarily defined by knowledge, experience, and
competencies [28]. These findings show that media news with high credibility is perceived
as possessing high levels of trustworthiness and expertness. Conversely, information from
unreliable sources requires more scrutiny and elaboration than compared to highly trust-
worthy sources [29,30]. Individuals become more confident of the data since they perceive
the source positively. Therefore, based on the above argument, this research proposes that:

Hypothesis 2 (H2). Credibility (trustworthiness and expertness) of the mass media positively
relates to the public’s positive perception of the mass media news.

2.5. Social Influence and Public’s Perception of Mass Media News

Social influence refers to the changes generated in an individual’s mindset due to
external sources, such as communicated information [7]. It involves the individual’s belief
about how significant others perceive whether they should engage in a particular behavior,
known as social influence [31]. The exploration of social impact seeks to comprehend
how external factors, like communicated data, can alter an individual’s perceptions and
attitudes [7]. Social influence could be a driving force for individuals exposed to mass
media news/messages, as it influences their perception of its usefulness. Mass media and
internet websites can act as sources of social influence, as individuals seek information
from various sources to learn about different issues [15]. Social influence leads people to
adjust their attitudes, behaviors, opinions, or beliefs to align with those of the majority,
a phenomenon known as conformity [32]. Studies have demonstrated that social influence
relates to youth risk perceptions [33]. Hence, the study proposed that:

Hypothesis 3 (H3). Social influence positively relates to public perceptions of mass media news.

2.6. Perceptions of People about Mass Media News/Messages and Altruistic Behavior
Inherently, humans are social, and many of their thoughts, decisions, and behaviors
revolve around their interactions with others. A social phenomenon that garnered sig-
nificant attention is altruism [34]. Altruism is defined as a selfless act performed for the
benefit of another. This behavior seeks to promote the welfare of others without any con-
Behav. Sci. 2023, 13, 621 6 of 22

scious regard for one’s self-interests [21]. Humans demonstrate and act upon this genuine
concern for the well-being of others. Understanding the factors that influence altruistic
behavior has been the subject of extensive research in psychology and economics for many
decades [1]. However, prior research in these two fields on altruistic behavior has mostly
been conducted independently. Therefore, this study introduces the concept of “altruistic
behavior,” which describes the motivational state of individuals who actively promote the
well-being of others at their own expense [25]. Altruism can be understood in terms of
two main concepts: (1) behavioral altruism, which refers to observable actions that benefit
others, and (2) psychological altruism, which involves the underlying motivations and
intentions behind such behavior.
Regarding behavior, altruism encompasses any action taken out of altruistic intentions.
From a psychological perspective, altruism involves the willingness to sacrifice one’s
welfare to benefit someone else [29]. Despite many definitions of altruism, they all share
a common theme, implying an act of benevolence carried out for the good of others, with
no thought of personal gain or detriment. Altruistic behavior is described as voluntary
action undertaken to help others without expecting external rewards, compensation, or
to avoid punishment [3,35]. Most authors agree that actual altruistic behaviors are acts of
kindness performed to help others, driven by one’s own free will, with the sole purpose
of benefiting the other person, and without expecting anything in return. The focus is on
benefiting others, though it may only sometimes be beneficial.
Altruistic behavior is related to prosocial behavior, as the authors have established sim-
ilarities and differences between the two. For example, both behaviors share a similar focus
on advancing the well-being of others besides the individual carrying out the action [14]. In
other words, both behaviors involve helping people in need without expecting anything in
return. However, the two differ in their intents and motives, costs and benefits, and social
context. Altruism refers to the drive to improve the well-being of others as the ultimate
objective, while prosocial behavior encompasses a broader range of deeds performed to
benefit individuals or groups other than oneself [36]. In terms of costs and benefits, altruism
is characterized as a behavior that incurs costs for the individual performing it but yields
benefits for the recipient.
In contrast, prosocial conduct encompasses any action that benefits someone else. To
elucidate the distinction between prosocial behavior and altruism in a social context, it is
worth noting that the former involves actions highly esteemed and anticipated by society.
On the other hand, altruism is more precise, focusing on activities specifically aimed at
advancing the well-being of a group as a whole [14].
A person’s level of altruism and its underlying causes can be traced back to their
social learning background. Families, educational institutions, and the mass media play
significant roles in socializing individuals in a given society. The mass media, in particular,
can influence individuals by teaching acceptable behaviors through media messages [2,37].
Additionally, media coverage can inspire people to get involved in crisis relief initiatives
during a natural or human-caused catastrophe [9]. The mass media constantly instruct
people on acting, feeling, and thinking.
People’s perceptions of media have been found to significantly impact their actions [38].
Public opinion and stakeholders’ reactions to initiate legislation and engage in discussions
are influenced by their perception of the credibility of the mass media news/messages [25].
When individuals perceive the media, its sources, and messages as trustworthy and reliable,
they become convincing. Previous studies have primarily focused on how individuals’
behavior in areas such as politics is affected by their perception of media. However, this
study concerns how people’s perceptions of mass media news/messages about altruism
affect their altruistic behaviors. Therefore, this study suggested that:

Hypothesis 4 (H4). Perceptions of mass media news positively relate to altruistic behavior.
Behav. Sci. 2023, 13, 621 7 of 22

2.7. Perceptions and Attitudes towards Mass Media News/Messages

To understand the effect of mass media news/messages on people’s selfless actions,
it is necessary to investigate how the public responds to the message and gain insight
into their attitudes. Attitude refers to a mental inclination demonstrated by appraising
a particular item with some extent of approval or disapproval [39]. Gaining insight into
the public’s attitude means understanding whether they favor or oppose media coverage
regarding charitable behavior and whether they are open to adopting such behavior. People
form their perceptions of mass media news/messages through exposure, social influence,
and credibility of the source and message [8].
If the audience is consistently exposed to and finds the mass media news trustworthy,
their attitudes toward the media’s coverage of global disasters and altruistic behaviors will
be positively influenced. For instance, it has been argued that based on their perceptions of
exposure, credibility, and social influence, the audience subsequently forms their attitudes
toward news/messages from mass media about altruistic behavior [8]. Similarly, the
correlation between individual perceptions and attitudes toward certain behaviors has been
verified [40]. Thus, the authors of this study expected to explore whether the audience’s
perception on the credibility and reliability of the news/message they are exposed to leads
to a positive attitude toward altruistic behavior. Hence, in this regard, perceptions of
the mass media news/message about the global crisis and altruistic behavior determine
audience attitudes toward the mass media news/message. Furthermore, this research
expects to find a mediation effect of the attitudes towards mass media news/messages in
the direct relationship between perceptions of mass media news/messages and altruistic
behavior, as perceptions are also related to attitudes towards mass media news/messages.
Therefore, this study proposed the following hypotheses:

Hypothesis 5 (H5). Perceptions about mass media news/messages positively relate to attitudes
toward mass media news/messages.

Hypothesis 6 (H6). Attitudes toward mass media news/messages mediate the relationship between
perceptions of mass media news/messages and altruistic behavior.

2.8. People’s Attitudes toward Mass Media News/Messages and Altruistic Behavior
The theory of planned behavior (TPB) states that people’s behavior is mainly de-
termined by their attitudes, which can be understood as how they view and evaluate
an object [8]. The TPB has been employed to forecast the actions of people based on their
attitudes. Researchers suggest that if the audience or people have a favorable view of
mass media news/messages about altruism, they will be more likely to participate in
such behaviors [41], such as participating in charitable activities and giving donations.
The attitude of the public towards news/information disseminated by mass media will
play a crucial role in determining their level of involvement in such altruistic activities.
How people perceive, think about, and believe in the news/message from the mass media
significantly impacts on whether or not they will participate in altruistic behavior.
Previous research has determined an observable relationship between an audience’s
attitude and willingness to be involved in aiding activities. Thus, strong attitudes are
considered good predictors of behavior [41]. For example, a study measuring the altruism
levels and attitudes of nursing students towards their profession demonstrated that the
participants had a higher-than-average level of altruism and held positive feelings about
nursing [34]. This indicates that the more positive the public’s outlook on mass media
news/messages, the more likely they are to participate in assisting or donating activi-
ties. Consistent with the TBP, if someone has a more positive attitude toward a specific
action induced by their perceptions, their willingness to act in that particular way will
increase [13].
Conversely, if their attitude is negative, their willingness to act will decrease. As
negativity increases, the intention to engage in the behavior will also decrease. Therefore, a
 news/messages, the more likely they are to participate in assisting or donating activities.
Consistent with the TBP, if someone has a more positive attitude toward a specific action
Behav. Sci. 2023, 13, 621 induced by their perceptions, their willingness to act in that particular way will increase 8 of 22
[13].
Conversely, if their attitude is negative, their willingness to act will decrease. As neg-
ativity increases, the intention to engage in the behavior will also decrease. Therefore, a
positive
positiveattitude
attitudetowards
towards mass
mass media news/messagesresults
media news/messages results
inin increased
increased engagement
engagement in in
altruistic behavior. Consequently, this research proposed
altruistic behavior. Consequently, this research proposed that: that:

Hypothesis
Hypothesis77.(H7). People’s
People’s positivepositive
attitudesattitudes
towards towards mass
mass media media news/messages
news/messages positively
positively relate to
relate to their altruistic behavior.
their altruistic behavior.

Figure
Figure11illustrates
illustrates the
the proposed researchframework
proposed research frameworkfor forthe
the study.
study. The
The framework
framework
includes
includes the primary constructs and their interrelationships, highlighting the keykey
the primary constructs and their interrelationships, highlighting the factors
factors
that
thatare
areinvestigated
investigatedtotounderstand
understandthe the influence
influence of mass media
media news
newsononaltruistic
altruisticbehav-
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ior.framework
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serves as a as a visual
visual representation
representation of the
of the theoretical
theoretical modelthat
model thatguides
guidesthe
the empirical
empirical investigation
investigation in this
in this study.
study.

Figure 1. Research framework.

Figure 1. Research framework.

3.3.Research
ResearchMethodology
Methodology
3.1.Sampling
3.1. SamplingMethod
Method and
and Procedure
TheThedatadata
for this study
for this were
study collected
were using
collected a questionnaire
using survey
a questionnaire conducted
survey through
conducted a
through
convenient sampling method, which falls under the category of non-probability
a convenient sampling method, which falls under the category of non-probability sampling. sampling.
Convenientsampling
Convenient sampling isisaacommonly
commonly used
usedform of sampling
form in population
of sampling research.
in population It was It
research.
chosen for its popularity due to its cost-effectiveness, time efficiency, and
was chosen for its popularity due to its cost-effectiveness, time efficiency, and simplicity. simplicity. Con-
venience sampling involves collecting participant data because individuals
Convenience sampling involves collecting participant data because individuals are readily are readily
andeasily
and easilyavailable.
available. ItIt selects
selects participants
participantswho whoare areaccessible in in
accessible a specific location
a specific [42].[42].
location
However, it is important to note that convenient sampling has some
However, it is important to note that convenient sampling has some inherent weaknesses. inherent weaknesses.
Oneofofthe
One themain
maindrawbacks
drawbacks is is selection
selection bias,
bias,which
whichoccurs
occurswhen
whencertain
certain individuals
individualsareare
more likely to be included in the sample than others, leading to a non-representative
more likely to be included in the sample than others, leading to a non-representative sample. sam-
ple. As a result, the sample may not accurately reflect the characteristics of the more sig-
As a result, the sample may not accurately reflect the characteristics of the more significant
nificant or general population being studied.
or general population being studied.
This limitation can impact the external validity or generalizability of the study’s find-
This limitation can impact the external validity or generalizability of the study’s find-
ings. Additionally, convenient sampling is not recommended for descriptive or causal re-
ings. Additionally, convenient sampling is not recommended for descriptive or causal
search, as it may introduce biases and limit the ability to draw meaningful conclusions
research, as it may introduce biases and limit the ability to draw meaningful conclusions
about cause-and-effect relationships. While it may provide quick and accessible data, re-
about cause-and-effect relationships. While it may provide quick and accessible data,
searchers should be cautious about generalizing the results beyond the specific sample
researchers should be cautious about generalizing the results beyond the specific sample
used in the study [43]. The potential risk of motivation bias in the study due to the moti-
used in the
vation study [43]. isThe
of participants alsopotential risk of
an important motivation
point biasMotivation
to consider. in the study due to the motiva-
to participate may
tion of participants is also an important point to consider. Motivation to participate may
influence the willingness of individuals to be involved in the research, potentially affecting
the representativeness of the sample. By recruiting more participants, the researchers
aimed to enhance the diversity and representation within the sample, which can help to
mitigate the impact of motivation bias. The decision to conduct the study in Taiwan is
justified by its vulnerability to natural disasters, such as its location in the earthquake belt
and being on major tracks of typhoons in the northwest Pacific area and the East Asia
monsoon system [44]. Conducting the study in a region frequently affected by natural
Behav. Sci. 2023, 13, 621 9 of 22

disasters is relevant and appropriate, as it allows for an exploration of the relationships

between media exposure, attitudes, and altruistic behaviors in the context of global crises.
By acknowledging the limitations of the sampling technique and providing a rationale
for the choice of study location, the researchers carefully consider potential biases and
context-specific factors. Researchers should continue to be aware of these limitations and
take them into account when interpreting and generalizing the study’s results.
The study participants consisted of the general public, specifically those exposed to
mass media news related to current global issues such as natural disasters, pandemics,
other disease outbreaks, and environmental issues. The questionnaire used screening ques-
tions to identify these participants to confirm their media exposure. The questionnaires
were created using google forms, an online survey tool, and were transferred to the partici-
pants electronically, including social networking sites, email, Instagram, and Messenger.
Participation in the study was voluntary, and respondents willingly took part after being
informed about the research purpose. A cover letter accompanying the questionnaire
indicated that the survey was conducted solely for academic research. The participants
were assured of the confidentiality of their responses, ensuring that their identities and data
would remain anonymous and protected. To cater to the local language, the scales used in
the study were written in Chinese. This decision was made to ensure that the participants
were comfortable and could easily comprehend the questions and respond accurately.
The researchers’ efforts in distributing 467 questionnaires and receiving 450 responses,
with a high return rate of 96.4%, are commendable as it reflects a substantial representation
of the target population. This robust response rate enhances the reliability and validity of
the data collected, increasing confidence in the study’s findings and their applicability to
the general public exposed to mass media news on global issues in Taiwan. The study’s
well-structured and comprehensive approach to participant recruitment and data collection
ensured that the research was conducted ethically and effectively. The high response rate
further supports the credibility of the study’s findings.
The study was conducted over a period of ten weeks, during which 450 responses
were collected from participants. After addressing missing values in the data, a total of
435 responses remained for analysis. The presence of missing data poses several challenges
that necessitate careful handling [45]. Missing values can reduce statistical power, which
refers to the probability of correctly rejecting the null hypothesis when it is false [46,47]. Ad-
ditionally, missing data can lead to biased parameter estimations, limited sample representa-
tion, and increased data analysis complexity due to the need for additional information [46].
To address this issue, we employed a data deletion approach to remove records with miss-
ing values, ensuring a complete dataset for analysis.
Another important bias to consider is social desirability bias. Participants may have
responded in a manner they perceived as socially desirable, particularly for constructs
related to doing good to others, potentially influencing the results. Social desirability
bias can impact mean scores, constrain the variability of responses, and affect correlations
between variables, leading to inconsistent conclusions [48]. Researchers should be aware
of this bias and take measures to minimize its influence, such as using anonymity in data
collection or employing techniques to assess and control for social desirability bias in
the analysis. By acknowledging these potential biases and limitations, the researchers
demonstrate transparency and awareness of data collection and analysis challenges. It is
essential for researchers to address and mitigate biases to ensure the accuracy and reliability
of their study findings [49].

3.2. Questionaire Design

The survey required active participation from the participants and involved complet-
ing a structured questionnaire. As the original questionnaire was in English and the target
population spoke Chinese, the researcher conducted translations using the back-translation
procedure [50]. This process ensures accurate and reliable translations by translating the
questionnaire back to the original language version.
Behav. Sci. 2023, 13, 621 10 of 22

The questionnaire was divided into three sections. The first section collected data
on the demographic traits of respondents, including age, gender, occupation, education,
marital status, and income level. The second part of the questionnaire aimed to ascer-
tain whether respondents had encountered or been exposed to mass media reports or
communication-related topics such as natural disasters, environmental/climate matters,
and pandemics. The third section of the questionnaire focused on measuring the corre-
lations between various constructs of credibility, mass media exposure, social influence,
perceptions, attitudes, and altruistic behavior by measuring them. This section aimed to
determine the relationships and associations among these constructs, providing valuable
insights into the study’s research objectives.

3.3. Measurement Items

The questionnaire design for the third section was primarily based on multiple-item
measurement scales adapted from prior research on mass media exposure, credibility, social
influence, perceptions, attitudes, and altruistic behavior. All measurement items were
developed using 5-point rating scales with the following anchors: 1 = strongly disagree,
2 = disagree, 3 = neutral, 4 = agree, and 5 = strongly agree, except for the media exposure
construct where the anchors were as follows; 1 = Never, 2 = Rarely, 3 = Occasionally,
4 = Often, 5 = Always. The research framework of this study consisted of six constructs,
each with a designated number of items. Specific phrases were modified to better align
with the scope of this research. Mass media exposure (ME) was defined as the attention or
focus given to media outlets, such as television, newspapers, radio, and the Internet [18].
To measure this construct, a 5-point Likert scale was used to ask respondents how often
they encounter mass media coverage regarding global crises and altruism from the four
types of mass media: TV shows/news, newspapers, radio programs/news, and the web
(α = 0.83). For this construct, the scale ranged from 1–5 where (1 = Never, 2 = Rarely,
3 = Occasionally, 4 = Often, 5 = Always) [12,18].
In this study, the credibility (PC) of a mass media source/message was assessed
based on its ability to reflect reality and believability, using six measurement items [5].
Participants were asked to evaluate these items to determine their level of trust in the mass
media’s reporting on critical world events, especially disaster-related news, and its validity
(α = 0.81).
Social influence (SI) was measured using a four-item scale [7], where participants rated
their agreement on a five-point Likert scale ranging from 1 (strongly disagree) to 5 (strongly
agree). Sample items in this construct include “Unless I can get favorable reactions from
others, I see no reason to use mass media” and “My private views about mass media news
are different from those I express publicly” (α = 0.78).
Public perceptions of mass media news (PU) were assessed using five items [7],
previously used in another study [9]. Sample questions included “Mass media news
provides accurate information about the needs of the public” and “Mass media news
should be used to expose more public needs” (α = 0.84).
Attitudes toward mass media news were measured using a five-item scale [51], with
items modified to suit the context of this study. Examples included statements like “It is
a good and smart idea to use mass media platforms” and “Overall, my attitude towards
mass media usage is favorable/positive” (α = 0.83).
Altruistic behavior/altruism was defined as intentional and voluntary behavior bene-
fiting others without expecting external rewards, compensations, or avoiding punishment.
A simplified 9-item SRA scale was used to measure altruism, as the original 20-item
composition would be challenging to incorporate in the same questionnaire with other
constructs [52]. Sample items included “I have ever given money to a charity organization”
and “I have given goods or clothes to a charity as a result of the influence of news in the
media” (α = 0.82). Negatively worded items were reverse coded before conducting reliabil-
ity and validity tests and factor analysis on the scale items. This ensured that high values
Behav. Sci. 2023, 13, 621 11 of 22

indicated the same type of response across all items. All data analyses were conducted in
SPSS.

3.4. Data Analysis

Structural equation modeling (SEM) was the primary analytical tool used to test the
hypotheses in this study. The Analysis of Moment Structures (AMOS) software, specifically
the Covariance-Based Structural Equation Modeling (CB-SEM) approach, was employed
for the analysis. CB-SEM is particularly suitable for sample sizes greater than 50 and pro-
vides more precise estimates in such cases [53]. The choice of CB-SEM over Variance-Based
Structural Equation Modeling (VB-SEM) was based on the nature of the study, consid-
ering the adequate sample size and normally distributed data. CB-SEM is a parametric
approach that requires normally distributed data. In contrast, VB-SEM is a non-parametric
procedure suitable for smaller sample sizes and does not require the assumption of normal
distribution [54].
Additionally, CB-SEM was chosen for its confirmatory nature, making it suitable for
testing predetermined hypotheses, unlike VB-SEM, which is more exploratory [55]. To
analyze the mediation effect, bootstrapping macro-PROCESS V4.2 in the IBM Statistical
Package for Social Science (SPSS) version 22 was used. Bootstrapping is a resampling
technique that estimates indirect effects and mediation in the model, providing more robust
results and accounting for potential bias in the mediation effect analysis.

3.5. Descriptive Statistics of Sample Structure

The sample structure of the participants was analyzed by examining various demo-
graphic characteristics, which also served as control variables in the study. The demo-
graphic items and control variables included gender, age, income, and education quali-
fication. Regarding gender, participants were asked to state their gender by indicating
1 = Male or 2 = Female. Out of the 435 remaining responses, 198 participants identified as
males, representing 45.5%, while 237 participants identified as females, representing 54.5%.
In terms of age, participants were given the option to select from predefined age ranges.
The age range of 18–25 had the highest frequency, with 286 participants, accounting for
65.7% of the sample
On the other hand, the age range of “43 to 50” had the lowest frequency, with only
18 participants, representing 4.1%. Monthly income was measured by asking participants
to indicate the range to which their monthly earnings belong. The majority of respondents
(40.2%) reported a monthly income below TWD 30,000, while only a small percentage
(5.7%) reported an income between TWD 50,001 and TWD 60,000. In terms of education
qualification, 87.6% of the respondents possessed a bachelor’s degree, making it the most
prevalent level of education in the sample. Participants with a doctorate (PhD.) had the
lowest response rate, with only 0.2% of the sample reporting this qualification. These
descriptive statistics provide insights into the demographic composition of the sample,
which can be used as control variables in the analysis to understand how different factors
influence the study’s variables.

3.6. Multicollinearity Assessment

The Tolerance and Variance Inflation Factor (VIF) was conducted to assess multi-
collinearity issues, which can be a concern if the VIF value exceeds 10 [55]. The results of
the multicollinearity analysis in this study indicated that all the collected constructs had
VIF values of less than 10, signifying the absence of significant multicollinearity issues. The
highest VIF value observed in the study was 2.390, well below the threshold of 10. Thus,
the research was not affected by multicollinearity problems, ensuring the reliability of the
study’s findings.
Behav. Sci. 2023, 13, 621 12 of 22

3.7. Common Method Bias

Harman’s single-factor test was conducted to rule out or check for common method
bias (CMB). The test involves examining whether the variance extracted for the first factor
is lower than 50%. If the explained variance of the first factor is less than 50%, it suggests
that CMB is not a significant concern in the research [56]. In this study, 33 elements were
extracted, and the first factor accounted for 27.117% of the explained variance. This result
indicates no severe problem with common method bias in the dataset, as the explained
variance of the first factor was below the 50% threshold. Therefore, the study’s findings are
not likely substantially affected by common method bias.

4. Results
4.1. Measurement Model Assessment
4.1.1. Confirmatory Factor Analysis (CFA)
To assess the validity and reliability of the measures for the six constructs, a Confirma-
tory Factor Analysis (CFA) was conducted using Covariance Based Structural Equation
Modelling (CB-SEM) in AMOS 21.0. The CFA was performed to evaluate the goodness of fit
of the six-factor model before conducting hypothesis tests. The results of the CFA demon-
strated a satisfactory level of fit for the model. The χ2 value was 943.51, with 359 degrees
of freedom and a significance level of less than 0.001. Additionally, the Comparative Fit
Index (CFI) value was 0.90, the Incremental Fit Index (IFI) value was 0.90, and the Root
Mean Square Error of Approximation (RMSEA) value was 0.06, indicating a reasonable
fitness level. Previous research has suggested that an RMSEA score below 0.05 signifies
a “good fit,” while a score below 0.08 suggests a satisfactory match between the model and
data [57]. Therefore, an RMSEA value of 0.06 indicates a good correspondence between the
model and the data in our study.
These outcomes suggest that the participants were able to differentiate between the
concepts being analyzed, as indicated in Table 1 below. The CFA results provide support
for the validity and reliability of the measures used in the study, ensuring the robustness of
the subsequent hypothesis testing.

Table 1. Results of Confirmatory Factor Analysis for the Measures of Variables Studied.

Models χ2 df ∆χ2 ∆df CFI IF RMSEA

Six-factor model 943.51 359 - - 0.90 0.90 0.061
Five-factor model 1315.04 367 371.54 *** 8 0.84 0.84 0.08
Four-factor model 2374 371 1430.49 *** 12 0.67 0.67 0.11
Three-factor model 2793.65 374 1850.14 *** 15 0.60 0.60 0.12
Two-factor model 2846.45 376 1902.94 *** 17 0.59 0.59 0.12
*** p < 0.001. Note: CFI = comparative fit index; IFI = Incremental Fit Index; RMSEA = root-mean-square error of
approximation. Six-factor model: media exposure, credibility, social influence, perceptions, attitudes, and altruistic
behavior. Five-factor model: media exposure and credibility combined. Four-factor model: perceptions and
attitudes combined. Three-factor model: media exposure, credibility, and social influence combined. Two-factor
model: perception, attitude, and altruistic behavior combined.

4.1.2. Composite Reliability, Discriminant, and Convergent Validity

Table 2 displays the Composite Reliability (CR) values for all constructs, ranging from
0.77 to 0.86, which indicates a high level of reliability. A CR value exceeding 0.7 ensures
the reliability of all constructs [55], and our results demonstrate that all constructs meet
this criterion. The Average Variance Extracted (AVE) was also calculated to assess the
convergent validity of the model’s constructs. AVE measures the extent to which a construct
accounts for variance compared to the variance resulting from measurement inaccuracies.
AVE values higher than 0.5 are considered satisfactory for evaluating the convergent
validity of the model’s constructs [55]. In some fields, AVE values higher than 0.4 may also
be considered satisfactory [1].
Behav. Sci. 2023, 13, 621 13 of 22

Table 2. Means, standard deviations, correlations, and reliability.

Variables Mean SD CR AVE 1 2 3 4 5 6

1. Media exposure (ME) 3.50 0.98 0.83 0.56 (0.75)
2. Credibility (PC) 3.87 0.64 0.84 0.51 0.52 ** (0.71)
3. Social influence (SI) 3.14 0.90 0.77 0.46 0.12 * −0.07 (0.68)
4. Perception (PU) 4.48 0.61 0.83 0.56 0.21 ** 0.12 * 0.10 * (0.75)
5. Attitudes (AT) 4.12 0.79 0.84 0.52 0.54 ** 0.65 ** −0.07 −0.04 (0.72)
6. Altruistic behavior (AB) 3.78 0.73 0.86 0.48 0.50 ** 0.58 ** −0.042 0.11 * 0.48 ** (0.69)
Note: N = 435; * p < 0.05; ** p < 0.01 reliability coefficients are reported along the diagonal parentheses.

The test results in Table 2 show that most AVE values exceed the threshold of 0.5,
indicating strong convergent validity for the majority of the constructs. However, a few
values show a slight decrease below 0.5, reaching 0.45. It is worth noting that AVE may
be a conservative estimate of the measurement model’s validity [54,55]. Some researchers
argue that based on composite reliability alone, the convergent validity of a construct can
be considered satisfactory even if more than 50% of the variance is attributed to error.
Although a few AVE values fall slightly below the recommended level of 0.5, the composite
reliability of all constructs is notably higher than the recommended level, providing further
support for the reliability and validity of the measurement items.
The high CR values and satisfactory AVE values in Table 2 indicate that the con-
structs used in the study are reliable and have strong convergent validity. These findings
enhance the credibility of the study’s measurement model and support the subsequent
hypothesis testing.

4.2. Examination of Research Hypotheses

The study utilized structural equation modeling to examine the research hypotheses
and investigate the relationships among the constructs. The analysis results provide
insights into the expected strength and significance of the hypothesized linkages between
the variables, either confirming or rejecting the research hypotheses. Path coefficients in
structural equation modeling are rated on a scale from negative one to positive one. A value
close to +1 indicates a strong positive correlation, while a value relative to −1 indicates
a strong negative correlation.
As shown in Tables 3 and 4, all the relationships, except one (PU to AT), were positively
related, with positive coefficient values. The results indicate that media exposure, perceived
credibility, and social influence were significantly and positively associated with the public’s
perceptions of mass media news, with coefficient values of 0.48 and 0.27 at p < 0.001 and
0.11 at p < 0.01, respectively. Therefore, these results provide supported hypotheses H1, H2,
and H3.

Table 3. Examination Results of Research Hypotheses.

Estimate S.E. C.R. P Remarks

ME→PU 0.48 0.05 9.79 *** H1: Supported
PC→PU 0.27 0.05 5.31 *** H2: Supported
SI→PU 0.11 0.04 2.78 0.006 H3: Supported
PU→AB 0.21 0.04 5.37 *** H4: Supported
PU→AT −0.18 0.06 −2.10 0.003 H5: Not supported
AT→AB 0.71 0.03 23.28 *** H7: Supported
Note: *** p < 0.001 ME = Media exposure, PC = Credibility, SI = Social Influence, PU = Perception, AT = Attitudes,
AB = Altruistic Behavior.
 However, hypothesis 5, which suggested that perceptions about mass media news
would influence people’s attitudes, was not supported. The results showed a negative re-
lationship (coefficient of −0.18, SE = 0.06, and p < 0.003), which was inconsistent with the
proposed hypothesis. To further investigate the relationship between perceptions about
Behav. Sci. 2023, 13, 621
mass media news, attitudes, and altruistic behavior, the researchers conducted a bootstrap 14 of 22
analysis to test hypothesis 6, which proposed the mediation effect of attitudes on the rela-
tionship between perceptions about mass media news and altruistic behavior. The results
showed that the mediation effect was significant (estimate = −0.13, 95% CI [−0.20, −0.06]),
Table 4. Bootstrapping Results for Indirect Effects.
supporting the existence of mediation.
Similarly, as hypothesized, people’s positive attitudesBootstrapping toward mass95% media
CI news/
Rival Pathwere significantly and
messages Estimated
positively effect
related to their altruistic behavior,
Bias-Corrected (LL,with
UL) coeffi-
cients of 0.71, SE = 0.03 at p < 0.001.
PU-AT-AB 0.13Thus, hypothesis 7 was supported, (−0.20, −indicating
0.06) a positive
relationship between positive attitudes toward mass media
Note: PU = Perception of the public; AT = Attitudes; AB = Altruistic behavior. news and altruistic behavior.
Overall, the study provides evidence for the significant impact of perceptions about mass
media news on altruistic
Regarding the influencebehavior and theperceptions
of peoples’ mediating role of attitudes
of mass mediain this relationship.
news on altruistic
The findings contribute to understanding the role of mass media
behavior (H4), the study found that perceptions about mass media news significantly in shaping individuals’
and
altruistic actions and responses to global crises.
positively affect altruistic behavior (coefficient of 0.21, SE = 0.04 and p < 0.001). Therefore,
Figure42 was
hypothesis represents the standardized
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(SEM) used to test the proposed
mass media news and altruistic behavior. research framework. The standardized path estimates
represent
However, the strength
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which suggested betweenabout
that perceptions the different
mass mediaconstructs
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in the model. The figure includes the standardized coefficients
would influence people’s attitudes, was not supported. The results showed a negative for each path, which indi-
cate the strength
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investigate path estimate. between perceptions about
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mass media news, attitudes, and altruistic behavior, the researchers conducted a bootstrap
Table 3. Examination
analysis Results of6,Research
to test hypothesis Hypotheses.the mediation effect of attitudes on the
which proposed
relationship betweenEstimateperceptions about S.E.massC.R. media news P and altruistic
Remarks behavior. The results
showed that the mediation effect was significant (estimate = −0.13, 95% CI [−0.20, −0.06]),
ME → the
supporting PUexistence
0.48of mediation. 0.05 9.79 *** H1: Supported
→ PU
PC Similarly, 0.27
as hypothesized, 0.05positive
people’s 5.31
attitudes***
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were → PU and
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PU → AB at p < 0.001. Thus,
0.21 hypothesis
0.04 7 was supported,
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a positive
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PU →positive AT attitudes
−0.18 toward mass 0.06 media news and
−2.10 0.003altruistic
H5: behavior. Overall, the
Not supported
study provides evidence for the significant impact of perceptions about mass media news
AT → AB 0.71 0.03 23.28 *** H7: Supported
on altruistic behavior and the mediating role of attitudes in this relationship. The findings
Note: *** p < 0.001 ME = Media exposure, PC = Credibility, SI
contribute to understanding the role of mass media in shaping individuals’= Social Influence, PU = Perception,
altruistic AT
actions
= Attitudes, AB = Altruistic Behavior.
and responses to global crises.
Figure 2 represents the standardized path estimates for the structural equation model
Table 4. Bootstrapping Results for Indirect Effects.
(SEM) used to test the proposed research framework. The standardized path estimates
represent the strength and direction of the relationships between the different
Bootstrapping 95%constructs
CI in
Rival
the Path The figure includes
model. Estimated effect
the standardized coefficientsBias-Corrected
for each path, which indicate
(LL, UL)
the strength of the relationship
PU-AT-AB 0.13 in terms of standard deviations. (−0.20,The−0.06)
figure also consists of
the significance level (p-value) of each path estimate.
Note: PU = Perception of the public; AT = Attitudes; AB = Altruistic behavior.

Figure 2. Standardized path estimates for the structural equation model. Note: N = 435; ** p < 0.01,
*** p < 0.001.

5. Discussion
Drawing on the cultivation theory and the TPB [9,12], this study aimed to investigate
the factors that influence the public’s perceptions of the usage of mass media news regard-
ing natural disasters, pandemics, and environmental issues. Further, the study aimed to
Behav. Sci. 2023, 13, 621 15 of 22

examine the direct and indirect effects of these perceptions on public attitudes and altruistic
behavior. The findings of the study have both theoretical and practical implications, which
are discussed in this section.
The research findings highlighted several factors influencing the public’s perceptions
of mass media news. People are increasingly turning to mass media, particularly TV and
radio, as a primary and crucial source of information on emerging issues [58]. The media has
the potential to disseminate knowledge, raise awareness, and shape individuals’ attitudes
and behaviors [58]. As the media extensively covers emerging topics, it can significantly
impact people’s understanding and opinions, ultimately influencing their responses to
crises and emergencies [20]. This study examined how mass media coverage affects the
public’s perceptions and behaviors, recognizing the importance of media information
during critical events, such as natural disasters.
During crises, individuals heavily rely on media coverage to make sense of their sur-
roundings and stay informed about ongoing events. The mass media gradually influences
people’s behavior, emotions, and thoughts in response to the information they receive [58].
The study’s findings contribute to a better understanding of how media messages can shape
public perceptions and encourage altruistic behaviors, particularly in the context of crisis
relief initiatives and charitable actions. This research underscores the importance of crafting
media messages with care, especially during emergencies and global crises. Mass media
can mobilize public support and engagement in response to pressing issues by conveying
information and promoting altruism. Policymakers, organizations, and media practitioners
can leverage the power of mass media to create public awareness, foster positive attitudes,
and encourage collective efforts toward social good.
The results of this study support the proposed hypothesis that mass media exposure,
the credibility of the news, and social influence significantly influence people’s perceptions
of mass media usefulness, which, in turn, affect their attitudes and behaviors. These
findings are consistent with previous research, which has also shown a positive correlation
between exposure to mass media and the public’s perceptions of its usefulness. For instance,
previous studies have found that individuals’ perceptions of disasters are significantly
influenced by their exposure to mass media, with television being the most impactful and
widely used medium [9]. This highlights the significant role that mass media plays in
shaping how people perceive and interpret social realities, particularly regarding disaster-
related news.
The cultivation theory, which posits that frequent exposure to mass media shapes
individuals’ views of social realities, is supported by the findings of this study. The more
individuals are exposed to mass media, the more their perceptions of the relevance and
usefulness of the conveyed news or messages are influenced [9]. This is also reflected in
other research on environmental issues, which found that mass media has a significant
impact on the public’s perspectives [20]. Likewise, the study indicates that exposure
to mass media has a stronger effect on the public’s perception of the usefulness of the
news/message compared to the perceived credibility and social influence of the media, as
evidenced by the higher coefficient value of 0.48 compared to 0.27 and 0.11 for credibility
and social influence, respectively.
As expected, the study found a direct relationship between individuals’ perceptions
of mass media credibility and their perceptions of its usefulness. When people trust the
news or media sources they use, they are more likely to engage with and understand the
information presented. This leads them to recognize the value of the message and its source,
reducing their need to seek information from alternative sources. To build and maintain
the confidence of their audience, media organizations should employ effective methods of
disseminating information. One research emphasized the significance of audience trust in
the media, underscoring the importance of ensuring that media organizations are viewed
as trustworthy by their viewers [5]. Maintaining trust is crucial for media organizations as
it influences the public’s perception of the usefulness and reliability of the information they
provide. When individuals have confidence in the media, they are more likely to rely on
Behav. Sci. 2023, 13, 621 16 of 22

it as a credible source of information, which can lead to positive attitudes and behaviors,
such as engaging in altruistic activities and supporting charitable causes.
This study also revealed a significant and positive correlation between social influence
and individuals’ perceptions of the effectiveness of mass media. This contrasts with
previous studies, which demonstrated a negative impact of social influence on perceived
usefulness [7]. One of the previous studies found no correlation between perceived use
and social influence [30]. The disparity in findings can be attributed to the different
settings of our study compared to the research focused on young clients in the banking
industry [7]. The present study observed that social influence plays a crucial role in shaping
individuals’ perceptions of mass media news. This aligns with the notion that people
often orient their behavior based on social comparison and exchange, with socialization
agents serving as important sources of observing and learning values, norms, attitudes,
and behaviors. Among these socialization agents, mass media stands out as a significant
influencer. Therefore, social influence indeed has an impact on how individuals perceive
mass media news, subsequently influencing various behaviors.
The confirmation of hypothesis 4 affirms that people’s positive perceptions of mass
media news regarding altruism directly impact their altruistic behavior. Mass media
news has the power to foster optimistic attitudes toward generosity and assistance among
individuals. Those who perceive the mass media’s crisis coverage as beneficial are more
likely to be driven to help those in need and engage in altruistic behaviors. This finding
aligns with the TBP, which asserts that a prior intention to act is crucial before engaging in
a behavior. Therefore, people’s perceptions of behavior, collective expectations, and beliefs
in its benefits influence their involvement in that behavior. In this case, positive perceptions
of mass media news can encourage individuals to engage in acts of altruism.
However, the hypothesis that people’s attitudes toward mass media would be pos-
itively related to their perceptions of mass media news was disproven, as there was
a negative relationship between the two variables. This means that the fifth hypothesis
cannot be supported. This discovery contradicts previous investigations, which found
a positive association between perceptions and attitudes [8]. Additionally, another study
established that the most significant factors shaping one’s attitude are the evaluations of
specific effects or perceptions [39]. In light of this negative relationship, it is suggested that
personalized approaches should address individuals’ negative perceptions of mass media
news rather than relying solely on mass communication [6].
The negative relationship between perceptions about mass media news and attitudes
toward mass media news can be attributed to the age of the respondents, with the ma-
jority falling within the 18 to 25 age range. Young individuals tend to develop negative
perceptions and attitudes towards traditional mass media and may prefer social media
platforms. This preference for social media could lead to a perception of mass media
news as untrustworthy, which can influence their media usage and behavioral responses.
Additionally, the public might only trust certain information from mass media news during
a crisis, leading to biased perceptions and negative attitudes toward the news [59].
On the other hand, the study has confirmed the existence of the mediation effect by
attitudes toward mass media news in the relationship between public perceptions of mass
media news and altruistic behavior, supporting hypothesis 6. This implies that individuals’
perceptions can influence their altruistic behavior through their attitudes toward mass
media news. The negative mediation effect aligns with the negative relationship found in
hypothesis 5. To encourage positive attitudes and promote altruistic behavior, mass media
entities should focus on attracting the attention of young adults when disseminating news
about altruism. This will help shape their future behavior and increase acts of altruism.
Furthermore, during times of crisis, it is crucial for mass media entities to provide accurate
and trustworthy information to ensure that the public can develop positive attitudes toward
the news and be motivated to engage in altruistic behavior.
As hypothesized, attitudes toward mass media news positively influenced altruistic
behavior. This implies that individuals with positive attitudes toward mass media news are
Behav. Sci. 2023, 13, 621 17 of 22

more likely to engage in giving and helping behavior, while those with negative attitudes
are less likely to do so due to perceptions of unreliability or lack of legitimacy. This finding
is consistent with the TPB, which posits that people’s behavior is influenced by their
attitudes, which is defined as how they view and evaluate an object [39]. According to the
TPB, attitudes play a significant role in predicting people’s actions.
Previous research has also suggested that individuals with favorable views of mass
media news/messages related to altruism are more inclined to participate in altruistic
behaviors [40]. Therefore, this study provides further evidence to support the TPB’s
argument that the public’s attitudes toward news and information disseminated by mass
media play a crucial role in determining their level of involvement in altruistic activities.
By understanding and shaping these attitudes, mass media entities can potentially promote
and encourage more altruistic behavior among the audience.

6. Theoretical and Practical Implications

The research has made a noteworthy contribution to the study of altruism. This study’s
significance can be demonstrated in both theoretical and managerial aspects. Theoretically,
the study has contributed to the current body of literature by identifying the factors that can
affect a person’s inclination toward altruistic actions. Previous research studies primarily
concentrated on consumer behavior, with little attention paid to the humanitarian aspect,
as evidenced by the limited studies on perceptions and attitudes.
The study’s contribution is significant both in theoretical and managerial aspects.
Theoretically, this research adds to the existing literature by identifying factors influencing
individuals’ inclination toward altruistic actions. Previous studies have primarily focused
on consumer behavior, giving limited attention to the humanitarian aspect, especially
perceptions and attitudes. By examining the relationships between different factors and
their impact on perceptions, attitudes, and altruistic behavior, this study provides valuable
insights into the role of mass media in disseminating information about emerging crises. It
highlights how mass media influences people’s behavior, emotions, and thoughts during
humanitarian efforts. Moreover, the study supports and extends the arguments related
to the cultivation theory and the theory of planned behavior, adding evidence to these
theoretical frameworks.
From a managerial perspective, the findings of this research can guide mass media
entities in shaping their content to promote altruistic behavior among the audience. Under-
standing the factors that influence perceptions and attitudes can help media organizations
create more effective messages that resonate with the public and encourage them to engage
in acts of altruism. By leveraging the potential of mass media to disseminate information
about humanitarian causes, media entities can play a significant role in fostering a more
altruistic and compassionate society.
The example of the Da Ai TV Station of the Tzu Chi Foundation in Taiwan serves as
a compelling illustration of the powerful influence that mass media can have on shaping
public perceptions and inspiring altruistic behavior. Da Ai TV Station’s focus on broadcast-
ing programs and news centered around good deeds and helping others has a profound
impact on viewers’ perceptions and attitudes. Through its constant coverage of positive
and altruistic actions, the TV station helps purify and change the perceptions of people
in society. By consistently highlighting stories of kindness, compassion, and charitable
activities, Da Ai TV fosters a sense of empathy and encourages viewers to embrace altruism
as a core value. This media influence extends beyond mere perception changes: it motivates
people to act and get involved in charitable activities. The station’s emphasis on promoting
goodness and helping others inspires many volunteers to join the Tzu Chi Foundation,
contributing their time, money, and efforts to support various charitable initiatives. The
example of Da Ai TV demonstrates how a media platform focusing on promoting altruism
and good deeds can have a transformative effect on public perceptions and behaviors. By
leveraging the power of mass media for positive social change, organizations like Tzu
Behav. Sci. 2023, 13, 621 18 of 22

Chi Foundation exemplify how media can inspire collective action and create a more
compassionate and caring society.
The findings of this research emphasize the importance of reliable and trustworthy
mass media news in promoting altruistic behavior. People’s perceptions and attitudes
toward the news can significantly influence their willingness to engage in selfless actions.
Therefore, mass media organizations should be mindful of their impact on their audience
and aim to create positive views and mindsets toward humanitarian news. To achieve this,
media entities should focus on delivering accurate and reliable information and employing
effective strategies to gain the trust of their audience. Allocating more resources to mass
media and thoroughly verifying sources can help enhance the credibility of the information
disseminated, increasing the public’s confidence in the news.
Furthermore, media organizations should be cautious about the potential negative
impact of exposure to negative messages. Negative perceptions of news may discourage
individuals from participating in altruistic behavior. Therefore, media entities should strive
to balance reporting on critical issues and providing positive, uplifting content that inspires
altruistic actions. This study highlights the pivotal role that mass media can play in shaping
public attitudes and behaviors toward humanitarian efforts. By leveraging this influence
responsibly, media entities can contribute to building a more compassionate and altruistic
society, fostering a collective willingness to provide aid and support during times of crisis.
Indeed, regular public education and dissemination of information through reliable
media channels are necessary to foster people’s altruistic behaviors, especially in the face
of emerging issues and crises. Media plays a crucial role in influencing public attitudes and
actions, and as such, it should provide accurate and trustworthy information to encourage
altruism among the audience. To achieve this, media entities must offer comprehensive
reporting on various emerging topics, ensuring that the information is timely, accurate,
and easily accessible to the public. This includes providing detailed coverage before,
during, and after crises, allowing for people to understand the reasons, foreseeability, and
consequences of emergencies.
Furthermore, delivering information in the native language is vital for effective com-
munication and comprehension. This approach ensures that the message is accessible to
a broader audience and fosters a deeper understanding of the issues at hand. By adhering
to these principles, media organizations can effectively contribute to shaping positive
perceptions of communication channels and promoting altruistic behaviors in society. As
a result, people will be more inclined to engage in acts of kindness and humanitarian efforts,
creating a compassionate and empathetic community that responds effectively to various
challenges and crises.

7. Limitations and Future Research Directions

Like any other study, this study was not spared from having some limitations. One of
the limitations that can be pointed out in this study is the generalizability of the findings as
far as the sample size is concerned. The study’s sample consisted of only those with access
to mass media (TV, radio, and newspapers) and those who had experienced social influence.
Furthermore, while this study relied on a scientific sampling procedure, the sample cannot
completely represent the general population in Taiwan. Our model was selective in nature,
collecting data from Eastern Taiwan. Though diverse, this sample was not based on
a nationwide sampling frame. The findings of this study were not generalizable to the
entire population in Taiwan. Future studies may consider including all regions in Taiwan.
Indeed, the generalizability of the study’s findings is a valid limitation due to the
sample size and its selective nature. The study’s reliance on participants with access to
mass media and exposure to social influence may limit the applicability of the results to the
broader population in Taiwan. While the study employed a scientific sampling procedure,
the sample was restricted to Eastern Taiwan, which may only partially represent part of the
population of the country. To improve the generalizability of future research, it is essential
to consider including participants from diverse regions across Taiwan. A nationwide
Behav. Sci. 2023, 13, 621 19 of 22

sampling frame would allow for a more comprehensive representation of the population,
enhancing the external validity of the study’s findings.
Secondly, future research could redesign the model by linking factors affecting percep-
tions to altruistic behavior, potentially yielding different results, such as media exposure
directly influencing people’s engagement in humanitarian acts. Similarly, the model could
introduce moderators to gauge whether the relationship between perceptions/attitudes
and altruistic behavior can be strengthened or weakened under certain circumstances. The
study used a cross-sectional approach to collect data using a survey conducted only once;
hence, it might have posed standard method bias issues. Future studies must consider col-
lecting data using two-time lagged surveys or employing other designs like the longitudinal
approach. Future research may also consider investigating media consumption by age and
how this influences media users’ perceptions, attitudes, and altruistic behavior. This will
allow for researchers to uncover which age group primarily engages in altruistic behavior.

8. Conclusions
The findings of the present study provide further support to previous research, indi-
cating that media exposure plays a significant role in shaping people’s perceptions of mass
media news, especially on various emerging topics. Furthermore, the study highlights the
importance of credibility and social influence in shaping how individuals perceive mass
media news. It is evident that attitudes toward mass media news have a substantial impact
on individuals’ inclinations to engage in altruistic behavior. Moreover, the study reveals
that attitudes toward mass media news mediate the relationship between public percep-
tions and altruistic behavior. However, contrary to our expectation, the public perception
of mass media news was negatively related to attitudes towards mass media news, which
contrasts with findings from previous studies.
The present study expands the application of behavioral theories in the context of
altruism by incorporating the cultivation theory and the theory of planned behavior. The-
oretically, this research contributes to the existing literature by investigating factors that
influence the perception of mass media news, ultimately influencing altruistic behavior
indirectly. Furthermore, the study adds value to the existing literature by emphasizing
the role of mass media in disseminating information regarding emerging crises, which,
in turn, influences people’s behavior, emotions, and thoughts. By doing so, this study
provides valuable insights to mass media organizations, highlighting the importance of
communicating reliable and trustworthy news to promote acts of altruism. This emphasis
on responsible news reporting aims to foster positive views and mindsets among the au-
dience, leading to an increased willingness to engage in humanitarian acts during times
of crisis.

Funding: This research was funded by Tzu Chi Cultural and Communication Foundation grant
number 111340600-05-04.
Institutional Review Board Statement: The Ministry of Health and Welfare (Taiwan) clarified in
a letter dated March 22, 2012 (Ref: MOHW Medical Letter No. 1010064538) that the “Human Research
Act” Article 4 excludes “Social Behavioral Science research” and “humanities research”. The specific
research in question is non-human contact, non-anonymous, and non-intrusive, conducted in a public
setting. Consequently, based on the clarification, this research is categorized under the mentioned
exclusions and may not need ethics approval for research review.
Informed Consent Statement: Not applicable.
Data Availability Statement: Data sharing is not applicable.
Conflicts of Interest: The author declares no conflict of interest.
Behav. Sci. 2023, 13, 621 20 of 22

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