EMERSON NETWORK POWER - LIEBERT

iCOM
Software
Update
Guide
Updating the iCOM
using the Service
Tool (iST)
David E. Ridgeway
11/6/2009

This document service as a step by step guide to

the process of properly updating software on
the iCOM large control board, as well as the
iCOM large display.
 Document 1
iCOM Large Board Update *Refer to
Update Map
Instructions

1) Connect your iCOM PC’s Ethernet

port to port P64 on the iCOM
control board.

A. Note that the unit should be

powered but not actually blowing
air.

2) Start iCOM Service Tool (iST) by

clicking on the wrench icon on the
Desktop. Log in using the following
information:
Username user 1
Password AAAAAA

3) Check to see that the IP address

192.168.254.254 is seen in the
lower right corner of the iST. If it is
not seen correctly then follow the
steps A & B.

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 Document 1
iCOM Large Board Update *Refer to
Update Map
Instructions

A. Check the P64 connections at the

board and the rear of the laptop.
Are the amber and green LEDS on
at the laptop’s Ethernet port as well
as the iCOM board’s P64 port?
B. Next click the options button on the
IST’s toolbar and then select the
“OK” button from the bottom right
corner of the option window.

4) Now select the magnifying glass from

the iST’s toolbar and note the Auto-
Detect screen will appear; click the ok
button. The board will appear in the
left pane of the iST after auto
detection is complete, (be sure to
click on the board once). **Refer to
figure 1 on page 3 for XML info Don’t
forget the GREEN ARROW.**
5) Click on the wrench icon in the iST’s
toolbar to open the Update Wizard.
6) Select the PAL application version and
the corresponding bootloader by
clicking on the browse buttons at the
end of each field and click next. Refer
to figure 2 in the back of this manual
for more information on this.
7) Review your software selections
before clicking finish.
8) If all is correct then click finish and
the software update will begin.
9) Watch the progress of the update by
clicking on the icon above the device
you are working within the left pane
and watching device state. Look for
“No Operation” and “On
(Application)”.

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 Document 1
iCOM Large Board Update *Refer to
Update Map
Instructions

*Note that the board icon in the left pane of the

iST will be yellow during the update and return
to green once the process in complete.

10) It is now time to load the XML files

downloaded using figure 1. This is done
by using the yellow arrow in the iST’s
toolbar. Select the following files:

Unit Summary Unit Code

Unit Diary Configuration Safe

Spare Part List Network Safe

Figure 1
11) Allow time for each upload to
complete. This can be determined by Use the green arrow to download the
watching the color of the board’s icon xml files shown below then return to
in the left pane of the iST. step 5.

Yellow = Busy
Green = Complete

*Note that the yellow upload button is

unavailable during active file exchanges.

Software Version Guide (Figure 2)

Software Version Bootloader Version

PAL1.03.000 gcb-gcl-2.01.000
PAL1.03.001 gcb-gcl-2.01.000
PAL1.04.000 gcb-gcl-2.01.000
PAL1.04.003 gcb-gcl-2.01.000
PAL1.04.006 gcb-gcl-2.01.000

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 Document 2
iCOM Large Display Update *Refer to
Update Map
Instructions

1) Plug P64 of the large display into the

Ethernet port on your iCOM PC.

A. Note that the unit should be

powered but not in the on state.

2) Start iCOM Service Tool (iST) by

clicking on the wrench icon on the
Desktop. Log in using the following
information:
Username user 1
Password AAAAAA

3) Check to see that the IP address

192.168.254.254 is seen in the lower
right corner of the iST. If it is not seen
correctly then follow the steps A & B.

4
 Document 2
iCOM Large Display Update *Refer to
Update Map
Instructions

A. Check the P64 connections at the

display and the rear of the laptop.
Are the amber and green LEDS on
at the laptop’s Ethernet port as well
as the iCOM display’s P64 port?
B. Next click the options button on the
IST’s toolbar and then select the
“OK” button from the bottom right
corner of the option window.

4) Make sure you have the wrench icon

highlighted in the left pane and select
the magnifying glass from the iST’s
toolbar. Note the Auto-Detect screen
will appear; click the ok button. The
board or display will appear in the left
pane of the iST after auto detection is
complete.

5) Click on the wrench icon in the iST’s

toolbar to open the Update Wizard.
6) Select the PAB application version
and the corresponding bootloader by
clicking on the browse buttons at the
end of each field and click next. Refer
to figure 1 in the back of this manual
for more information on software
versions.
7) Review your software selections
before clicking finish.
8) If all is correct then click finish and
the software update will begin.
9) Observe the process by clicking on
the output tab in the lower right pane
of the iST. Watch for “Upgrade
Finished” followed by “Rebooting”.

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 Document 2
iCOM Large Display Update *Refer to
Update Map
Instructions

*Note that the display icon in the left

pane of the iST will be yellow during the
update and return to blue once the
process in complete.

Software Version Guide (Figure 1)

Software Version Bootloader Version
PAB1.03.000 gcb-cdl-2.01.000
PAB1.03.001 gcb-cdl-2.01.000
PAB1.04.000 gcb-cdl-2.01.000
PAB1.04.003 gcb-cdl-2.01.000
PAB1.04.006 gcb-cdl-2.01.000

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 Document 3
Technician Field Installation Guide for *Refer to
iCOM Board Replacement Update Map

1) Use the settings read and record form in the back of this manual to note settings from
the original board before de-installation if possible (Optional). After the board is
installed in the unit the following steps need to be followed. Go to the Advanced menu
and then into factory settings and log in at level 3 (2210).

2) Go to line A008 and select Load + Execute if you uploaded a unitcode.xml file. This
will activate the unit code that you previously uploaded. If you wish to enter unit code
manually then be sure to use the Save + Execute option to commit the new unit code.
Verify that the unit code is correct for the unit’s installed options by comparing it to the
unit code list on the front of the unit. Please note that you can also manually enter the
unit code using the keypad.

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 Document 3
Technician Field Installation Guide for *Refer to
iCOM Board Replacement Update Map

3) **If you did a read and record, then go to the Service Menu and into Setpoints and
enter the previously recorded set point information from the form. Do the same for Set
Alarm information. If not then got to step 4 please.

4) Then use the right arrow key to go to the network settings for the board. This can be
verified by looking for a UNIT 01 at the upper right of the screen. Go to line S831 which
is Configuration Safe and do a Load, by scrolling up past Save, then come back and do
a Save. This is only necessary if you uploaded a configsafe.xml from the original board,
if not skip the Configuration Safe work.

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 Document 3
Technician Field Installation Guide for *Refer to
iCOM Board Replacement Update Map

5) Last go to line S843 page 2 of 2 Bootloader Variable and do a Save + Reboot.

Optional Read and record the following settings for input into the new iCOM control.

Service\Setpoints

Code Parameter Value

S102 Temp Setpoint

S103 Control Type
S104 Temp. Prop. Band
S105 Temp Integration Time
S106 Temp Derivative Time
S107 Autoset Enabled
S108 Temp. Deadband
S109 Second Setpoint
S110 Backup Temp. Setpoint
S111 Short Cycle Control

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 Document 3
Technician Field Installation Guide for *Refer to
iCOM Board Replacement Update Map

Service\Setpoints continued

Code Parameter Value

S113 Humidity Setpoint

S114 Humidity Control Type
S115 Humidity Prop. Band
S116 Humidity Integration Time
S117 Humidity Deadband
S118 Dehum/Heat Low Limit 1
S119 Dehum/Heat Low Limit 2

Code Parameter Value

S124 Supply Limit

S125 Supply Limit Temp Value
S126 DT between Room/ Outdoor Type
S127 DT between Room Air/ Outdoor Type
S128 DT between Room/ FC Type
S129 DT between Room Air/ FC Fluid
S130 Minimum CW Temp.
S131 Minimum CW Temp. Value

Service\Set Alarms

Code Parameter Value

S202 Return Sensor Alarms

S203 High Return Temperature
S204 Low Return Temperature
S205 High Return Humidity
S206 Low Return Humidity
S207 Sensor A Alarms
S208 High Temp Sensor A
S209 Low Temp Sensor A
S210 High Humid Sensor A
S211 Low Humid Sensor A

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 Document 3
Technician Field Installation Guide for *Refer to
iCOM Board Replacement Update Map

Service\Set Alarms continued

Code Parameter Value

S213 Customer Input 1

S214 Customer Input 1 active when
S215 Customer input 2
S216 Customer input 2 active when
S217 Customer Input 3
S218 Customer Input 3 active when
S219 Customer Input 4
S220 Customer Input 4 active when
S221 WARNING ACTIVATES ALARM RELAY
S222 Reset Disabled Alarms

Service\Networking

Code Parameter Value

S824 Monitoring Address

S825
S826
S827 Unit Name
S828
S829
S830

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 Document 3
Technician Field Installation Guide for *Refer to
iCOM Board Replacement Update Map

Service\Networking continued

Code Parameter Value

S835 Monitoring Protocol

S835 IP Address
S837 Netmask
S838 Gateway

S841 U2U Address

S842 U2U Group

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 Document 4
Technician Field Installation Guide for *Refer to
iCOM Display Replacement Update Map

1) Go up to page 1 of 2 and verify you are in the right place by finding a PAB on line
S811.

2) Last, go to line S821 on page 2 of 2 and do a Save + Reboot.

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 Document 4
Technician Field Installation Guide for *Refer to
iCOM Display Replacement Update Map

3) Once the board and display are rebooted and networked back together (T/H readings
and correct date and time displayed), remove power from the board for about 10
seconds. Reapply power, the unit is ready to run. The display will reboot and the
software update is now complete.

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 Document 5
iCOM XML Download Guide *Refer to
Update Map

This guide will explain how to effectively accomplish the following tasks:

A. Download XML files using a DS unit serial number from the iCOM service portal at the
Liebert public web page.
B. Place the XML files in the correct directory on your iCOM Service Tool PC for upload to the
iCOM large board.

1) In order to access the iCOM Service Portal go to http://applications.liebert.com/icom/Login.aspx

using your web browser on an internet connected PC.
2) Once there login using the password icom*db and click the login button.

3) Now that you are inside the service portal you will see a field call serial number, here you should
enter the serial number of the DS unit you want to retrieve XML files for and click search.

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 Document 5
iCOM XML Download Guide *Refer to
Update Map

4) The order number, model number and serial number will be displayed and in the lower portion
of the page links to the following files will be present.

Unit Summary (unitsummary.xml)

iCOM Unit Config (unitcode.xml)

XML Spare Parts List (sparepartlist.xml)

5) It is now time to save the files using the proper names to your desktop. Right click on each file
and select Save Target as…

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 Document 5
iCOM XML Download Guide *Refer to
Update Map

6) Now select your desktop as the place to save the file and rename each file to the proper name:

Web page link Name to be saved as

Unit Summary unitsummary.xml
iCOM Unit Config unitcode.xml
XML Spare Parts List sparepartlist.xml

This must be done for each file making absolutely sure that they are named as described in the table
above.

7) Now that you have the 3 files mentioned in step 6 saved to your desktop with the correct names
it is time to transfer the files to the directory below, which can be gotten to easiest by clicking
the user 1 icon on the desktop of your PC. However below is the actual path starting from the
root directory.

unitsummary.xml
C:\users\Sample\Documents\iCOM Service Tool\iCOM Service
unitcode.xml
Tool\Device 192.168.254.1
sparepartlist.xml

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 Document 5
iCOM XML Download Guide *Refer to
Update Map

This can be accomplished by using the cut feature on the usb thumb drive and then browsing to
this path with My Computer and executing the paste feature. The files are now ready to be
uploaded using the iST.

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 iCOM Software to PC Install Guide

This guide will explain how to effectively accomplish the following tasks:

A. Download the latest software for iCOM from the iCOM service portal at the Liebert public
web page.
B. Install the software on the iCOM Service Tool PC in preparation for the update process.

1) In order to download the latest software from the iCOM Service Portal go to
http://applications.liebert.com/icom/Login.aspx using your web browser on an internet
connected PC.
2) Once there login using the password icom*db and click the login button.

3) Now that you are inside the service portal you will see the software available along with some
documents.

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 iCOM Software to PC Install Guide

4) Select the version of software you would like to install on your iCOM PC and click on it, now save
it to your desktop.

5) Open the downloaded file by double clicking it, this will open the compressed archive and allow
you to extract the files to the proper folders.

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 iCOM Software to PC Install Guide

Next click File and then extract all. The wizard will come up and guide you through the process of
extracting the folder containing the files. Be sure to extract the files to
C:\Users\Sample\Documents\iCOM Service Tool\Images.

6) Now that this is done it is time to cut and paste the files into the proper folders. Below are the
proper paths for the files to be placed and this is absolutely necessary for the iST to work at all.

Application Software

PABX.XX.XXX.STD.LX-jffs2.img

PABX.XX.XXX.STD.LX-kernel.pkg

PABX.XX.XXX.STD.LX-rootfs.img
C:\Users\Sample\Documents\iCOM Service
PALX.XX.XXX.STD.LX-jffs2.img Tool\Images\Applications

PALX.XX.XXX.STD.LX-kernel.pkg

PALX.XX.XXX.STD.LX-rootfs.img

Bootloader Software

gcb-gcl- X.XX.XXX.STD.bin
C:\Users\Sample\Documents\iCOM Service Tool\Images\Bootloader
gcb-cdl-X.XX.XXX.STD.bin

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 iCOM Software to PC Install Guide

7) The wizard will open the folder you extracted the files to automatically as seen below. Highlight
the application files as mentioned in step 6 and then paste them into the Applications folder.

Cut Operation

Paste Operation

This will complete the requirement for moving the application type files to the correct folder.

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 iCOM Software to PC Install Guide

8) Next cut and paste the bootloader type files to the correct folder.

Cut Operation

Paste Operation

This will complete the requirement for moving the bootloader type files to the correct folder.

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