01 Ramada Design Standards
01 Ramada Design Standards
01 Ramada Design Standards
STANDARDS
SAMPLE
THE
WORLD
DESIGN STANDARDS
This document provides guidance on the design standards and guidelines required to integrate new build
and conversion properties into the Ramada system.
All works must be completed before the opening of the hotel in the Ramada system, unless agreed
otherwise. All projects are to be completed in compliance with the full Ramada design standards, guidelines
and specifications, which are available on the Architecture, Design and Construction (AD&C) website.
This document must be read in conjunction with all standards and guidelines including, but not limited to:
This document defines the minimum requirements for this brand and is applicable to all new-build
properties. In the interests of good practice these standards and guidelines should also be followed in
conversion properties. However, it is recognised that this may not be possible in all cases and any
proposed deviations from these standards and guidelines must be agreed, in writing, with your Wyndham
Hotel Group (WHG) AD&C Manager before contracts are signed.
Owner shall, at its sole cost and expense, be responsible for selecting and appointing such Consultants and
Contractors as it may require for the planning, designing, constructing, furnishing, equipping and
commissioning of the Hotel.
The Owner must ensure that all Consultants, Design Consultants and Contractors are suitably skilled and
experienced in the hotel industry and carry the appropriate insurance.
It is Owner’s responsibility to comply with the Brand Standards and all applicable laws, codes and
regulations in the operation and maintenance of its property, including those relating to fire protection and
safety.
All properties must be designed in compliance with local, regional and national codes or laws for disabled or
universal access. The applicable code must be identified and provisions agreed upon in advance. Owner is
responsible for compliance with and the provision of all applicable codes.
Compliance with this document does not excuse or assure compliance with applicable legal requirements.
In the event of any conflicts between these standards or guidelines and local regulations, codes or laws, the
more stringent will apply. WHG reserves the right to alter these standards and guidelines from time to time
in order to accommodate changing conditions in the lodging industry and for other reasons.
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Based on information received from the Owner and Developer, a Property Report is prepared and submitted
to the Owner / Investor summarising what works are required to enable a property to be opened in the
Ramada systems.
The Property Report is prepared in advance of the project being submitted to the WHG International
Approval Committee (IAC) for approval and forms an integral part of the license agreement, as does the
Technical Services Agreement (TSA) which will be prepared based on the requirements in the Property
Report.
After signature, the following services will be provided by WHG AD&C Department in accordance with the
TSA or as otherwise agreed.
Design Review
Meetings and site visits
Mock-up room assessment
Completion and sign-off that the hotel is in compliance with design standards
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CONTENTS
1.00 ADMINSTRATIVE POLICIES 5
2.00 HOTEL ARRIVAL AND EXTERIOR 5
2.1 GENERAL 5
2.2 LIGHTING 5
2.3 PARKING AREAS 5
2.4 LANDSCAPING 5
2.5 ENTRANCE 5
3.00 LOBBY AND FRONT DESK 5
3.1 LOBBY 6
3.2 FRONT DESK 6
4.00 HOTEL FACILITIES 7
4.1 PUBLIC RESTROOMS 8
4.2 RECREATIONAL FACILITIES 9
4.3 GUEST CORRIDORS, STAIRCASES AND ELEVATOR LOBBIES 9
4.4 GUEST ELEVATORS 10
4.5 SERVICE ELEVATORS 10
4.6 STAFF FACILITIES 11
4.7 OFFICES 11
4.8 PLANT ROOMS 11
5.00 MEETING AND BUSINESS 12
5.1 Not used for this brand 12
5.2 FUNCTION AND MEETING ROOMS 12
5.3 Not used for this brand 12
5.4 Not used for this brand 12
5.5 FINISHES - ALL FUNCTION AND MEETING ROOMS 12
5.6 TECHNICAL SERVICES - ALL MEETING ROOMS 12
6.00 FOOD AND BEVERAGE 12
6.1 BAR 13
6.2 RESTAURANT 13
6.3 KITCHEN 13
6.4 STORAGE AREAS 14
7.00 GUESTROOM 15
7.1 BEDROOM 15
7.2 SUITES 15
7.3 BEDROOM AND SUITES 15
7.4 BATHROOM 17
7.5 ACCESSIBLE GUEST BEDROOMS 18
7.6 ACCESSIBLE GUEST BATHROOMS 19
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2.2 LIGHTING
2.2.1 External lighting must be provided to accentuate building features but not leak light beyond the facades. The
complete installation must be coordinated in terms of colour, colour temperature and brand signage
2.2.2 Light fittings must be suitable for external use
2.2.3 Entry drive to be well lit
2.2.4 Lighting must cover entire car park, pedestrian walkways and landscaped areas
2.2.5 All guest entrances, primary and secondary, must be clearly identified and have good quality lighting
2.2.6 Not used for this brand
2.4 LANDSCAPING
2.4.1 Hotel grounds must be landscaped and include, where appropriate, an adequate irrigation system
2.4.2 There must be live planting at the entrance
2.5 ENTRANCE
2.5.1 Minimum 3 flag poles
2.5.2 Porte cochere or pedestrian canopy in urban locations
2.5.3 Revolving or automatic sliding doors. Vestibule or air lock to be provided in case of sliding doors
2.5.4 All external guest doors must have access via guest key card
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4.7 OFFICES
4.7.1 Office areas may include but not be limited to:
4.7.1.1 Accounting Office
4.7.1.2 Banquet Manager Office
4.7.1.3 Banqueting Office
4.7.1.4 Director of Rooms Office
4.7.1.5 Executive Office Restrooms - Female
4.7.1.6 Executive Office Restrooms - Male
4.7.1.7 Financial Controllers Office
4.7.1.8 Food and Beverage Managers Office
4.7.1.9 Food and Beverage Office
4.7.1.10 Front Office & Reservations Office
4.7.1.11 Front Office Managers Office
4.7.1.12 General Managers Office
4.7.1.13 Human Resources Managers Office
4.7.1.14 Human Resources Office
4.7.1.15 Receiving and Purchasing Office
4.7.1.16 Reservation Managers Office
4.7.1.17 Sales and Marketing Office
4.7.1.18 Telephone Operators Area
4.7.1.19 Security Office including CCTV
4.7.1.20 Chief Engineer and Engineering Workshop
4.7.2 Technical Services
4.7.2.1 HVAC system
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6.2 RESTAURANT
6.2.1 All Day Dining - restaurant to be located off the main lobby (other locations may be considered subject
to the layout of the building)
6.2.1.1 Room must have natural light
6.2.1.2 Size of restaurant: subject to market conditions, location and size of property
6.2.1.3 Allow 1.50 - 1.80m2 per seat including circulation space but excluding bar
6.2.1.4 Host stand and cashier desk with PoS terminal
6.2.1.5 Professionally designed fixed buffet with hot and cold sections and sneeze cover
6.2.1.6 Not used for this brand
6.2.1.7 Not used for this brand
6.2.1.8 Contract quality tables, chairs and seating (no banqueting furniture allowed)
6.2.1.9 Service stations discretely located, minimum one for every 60 seats
6.2.1.10 Artwork
6.2.2 Not used for this brand
6.2.3 Finishes
6.2.3.1 Floor, wall and ceiling finishes to match interior design concept
6.2.3.2 All materials to be flame retardant
6.2.3.3 Floor : Contract quality timber flooring or stone in heavy traffic areas. Carpet only acceptable in seating areas
6.2.3.4 Walls : smooth plastered and painted as a minimum
6.2.3.5 Ceilings : smooth plastered and painted as a minimum
6.2.4 Technical Services
6.2.4.1 HVAC system
6.2.4.2 Programmable, dimmable and accent lighting
6.2.4.3 Not used for this brand
6.2.4.4 Numerous international power and USB sockets
6.2.4.5 House telephone located at PoS
6.2.4.6 Sound system
6.2.4.7 Not used for this brand
6.2.4.8 High speed Wi-Fi internet connection throughout public areas
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6.3 KITCHEN
6.3.1 General
6.3.1.1 Size to be determined by number of Food and Beverage (F&B) outlets. Layout of kitchen to be provided by a
specialist Kitchen Consultant
6.3.1.2 Entrance to the kitchen must be designed so there is no line of sight into the kitchen from the restaurant with
exception of theatre cooking
6.3.1.3 Not used for this brand
6.3.1.4 Electronic door locks at all doors
6.3.2 Finishes
6.3.2.1 All finishes to be flame retardant materials
6.3.2.2 Floor : waterproof, non-slip tiles to minimum R10 (increase in food preparation areas as appropriate)
6.3.2.3 Wall : full height ceramic tiles with stainless steel corner guards
6.3.2.4 Ceilings : finishes to be washable and moisture resistant
6.3.3 Technical Services
6.3.3.1 Air conditioning and ventilation / extraction system
6.3.3.2 Light fittings and power sockets adequately IP rated
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7.00 GUESTROOM
7.1 BEDROOM
7.1.1.1 Europe : Minimum gross area of a standard room 20m² (gross area = bedroom, bathroom and entrance lobby)
7.1.1.2 Middle East and Africa : Minimum gross area of a standard room 26m² (gross area = bedroom, bathroom and
entrance lobby)
7.1.1.3 Eurasia : Minimum gross area of a standard room 30m² (gross area = bedroom, bathroom and entrance lobby)
7.1.1.4 Minimum ceiling height in the guest room foyer 2.10m, minimum ceiling height in the guest room 2.40m
7.1.1.5 Minimum 1 room for every 100 rooms to be equipped for guests with disabilities and to interconnect with
another guest room
7.1.1.6 Smoking rooms may be provided if allowed under local regulations. Maximum number not to exceed 50% of key
count
7.1.1.7 Maximum 2 permanent beds per guest room
7.1.1.8 Minimum 10% of rooms to be interconnecting or to have a double sofa bed
7.1.1.11 No bunk beds
7.1.1.12 Not used for this brand
7.1.1.13 Not used for this brand
7.2 SUITES
7.2.1 Minimum 5% of rooms to be suites, subject to location
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7.4 BATHROOM
7.4.1 General
7.4.1.1 Ceiling Height minimum 2.4m
7.4.1.2 Solid core or opaque tempered safety glass door
7.4.1.3 Hardware with privacy lock
7.4.2 Finishes
7.4.2.1 Floor : non slip tiles to minimum R10
7.4.2.2 Walls : wet areas to be fully tiled in ceramic tiles, stone or glass
7.4.2.3 Ceilings : smooth plastered and painted as a minimum
7.4.3 Technical Services
7.4.3.1 Ventilation
7.4.3.2 IP rated light fittings with LED lamps
7.4.3.3 Not used for this brand
7.4.3.4 Shaver socket (110/230V)
7.4.4 Fixtures and Fittings
7.4.4.1 Toilet, wash basin and shower (or shower over bathtub - to be determined by Operations)
7.4.4.2 Bathtub length minimum 1.70m (where applicable)
7.4.4.3 Shower to measure minimum 900 x 900mm
7.4.4.4 Tempered glass door or partition (no shower curtains allowed)
7.4.4.5 Factory etched non slip surface to bath and shower, minimum R10
7.4.4.6 Not used for this brand
7.4.4.7 Not used for this brand
7.4.4.8 Shower head on adjustable vertical bar
7.4.4.9 Flexible shower hose of commercial quality
7.4.4.10 Bathtub and shower fittings must have thermostatic mixing valves.
7.4.4.11 Single lever mixing valves required for basin
7.4.4.12 Include low flow devices in taps, showerheads and toilets
7.4.4.13 Grab bar adjacent to bath and in shower enclosure
7.4.4.14 Toiletries shelf in shower
7.4.4.15 Vanity top minimum length 1.20m per washbasin
7.4.4.16 Mirror above vanity with de-mister
7.4.4.17 Shaving mirror with 5 times magnification
7.4.4.18 Double toilet roll holder
7.4.4.19 Retractable clothesline (subject to market demand)
7.4.4.20 Wall mounted heated towel rail
7.4.4.21 Double clothes hook
7.4.4.22 Door stop
7.4.4.23 Towel rack located next to bathtub
7.4.5 Equipment
7.4.5.1 Facial tissue dispenser
7.4.5.2 Hygiene bag dispenser
7.4.5.3 Not used for this brand
7.4.5.4 Not used for this brand
7.4.5.5 Not used for this brand
7.4.5.6 Metal pedal bin
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