INTERNSHIP & COMMUNITY WORK REPORT

APPOLOGIX

By: Nayab Niaz

SAP: 22107

Supervised by: Dr. Muhammad Munir Khan

The report is submitted in fulfilment of the requirements for the degree of

Bachelor’s in Business Administrations at
Riphah International University, Riphah School of Leadership,
Al-Mizan Campus, Rawalpindi, Pakistan
 JULY 2023
RIPHAH INTERANTIONAL UNIVERSITY, ISLAMABDAD APPROVAL SHEET
SUBMISSION OF GRADUATION INTERNSHIP & COMMUNITY WORK
REPORT

The following statement is to be signed by the candidates ‘supervisor (s), Dean/HOD and must be
received by the COE, prior to the dispatch of the thesis to the approved examiners.

Candidate’s Name & Reg#: Nayab Niaz

Program Title: BBA (Human Resource)

Faculty/Department: Faculty of Management Science

Org Title: APPOLOGIX

I hereby certify that the above candidate’s work, including the report has been completed to my
satisfaction and that the report is in a format and of an editorial standard recognized by the faculty
department as appropriate for examination. The report has been checked through Turn tin plagiarism
(test report attached).

In-charge Industrial Liaison:

Date:
The undersigned certify that.

1. The applicant presents at a pre-culmination course, an outline and amalgamation of significant

discoveries of the theory, and that the examination is of a standard and broaden proper for
accommodation as a postulation.
2. I have checked the up-and-comer's postulation and its degree, organization and publication
benchmarks are perceived by the personnel/division as a suitable.
3. The plagiarism checked has been performed. Report is attached.

Dean/Head of faculty/Department: __________

Date: __________

i
 DECLARATION OF AUTHENTICATION

Ensure that the examination work displayed in this report is to the best of my own insight
Sources. I declare that this dissertation is my original work, gathered and utilized specially to
fulfil the purposes and objectives of this study, and has not been previously submitted to any
other university for a higher degree. I also declare that the information presented in this work
have been personally consulted.

Signature:

ii
 ACCEPTANCE CERTIFICATE

INTERNSHIP REPORT BY
Nayab Niaz, SAP: 22107
A report submitted in partial fulfillments of the requirements for the degree of bachelor’s in
business administration.

We accept this report as conforming to the required standard

In-charge Industrial Liaison: (Name & Sig) ______

Vica Voce Panel Members: (Names & Sig)

HOD/In-charge: _ (Name & Sig)

Dean: _ (Name & Sig)

iii
 DEDICATION

First, I would thank Almighty Allah, who gave me power to complete this work. This work is
completely dedicated to my respectful parents and friends, without whose constant support this
was not have been possible.

This report is dedicated to my institution mentors Dr. Muhammad Munir Khan under whose
constant guidance I have completed this task. They not only enlightened me with academic
knowledge but also gave me valuable advice whenever I needed the most.

iv
 AKNOWLEDEGEMENT

I want to express gratitude toward ALLAH Almighty, who has provided me with knowledge,
patience, courage and most importantly who empowered me to finish my work. By the grace of
Almighty Allah, I was able to bring out this report in final shape. I owe a great debt to my
respected teacher. In this venture I have taken much direction from my colleagues and mentors.
Through the assistance of these individuals my fantasy works out as expected. I want to say
thanks to the management of Appologix. In the last I like to express profound gratitude to
everyone who has helped me throughout internship period.

Table of Contents
v
CHAPTER 1..................................................................................................................................9
1. INTRODUCTION.....................................................................................................................9
1.1. ORGANIZATION BRIEF HISTORY...................................................................................9
1.2. Vision......................................................................................................................................9
1.3. Mission.................................................................................................................................10
1.4. Core Values..........................................................................................................................10
1.5. Value Preposition..................................................................................................................11
1.6. Organogram..........................................................................................................................12

........................................................................................................................... 12
1.7. Services.................................................................................................................................13
CHAPTER 2................................................................................................................................16
2. SWOT Analysis.......................................................................................................................16
2.1. Strengths...............................................................................................................................16
2.2. Weakness..............................................................................................................................16
2.3. Opportunities........................................................................................................................17
2.4. Threats..................................................................................................................................17
CHAPTER 3................................................................................................................................18
3. Internship Plan.........................................................................................................................18
3.1. How I got Internship.............................................................................................................18
3.2. Details of Tasks performed...................................................................................................18
CHAPTER 4................................................................................................................................22
4. RECOMMENDATION, LEARNINGS AND CONCLUSION..............................................22
4.1. Recommendations.................................................................................................................22
4.2. Learnings as a student internee:............................................................................................22
4.3. Conclusion............................................................................................................................23
4.4. Reference..............................................................................................................................24
4.5. Appendix 1............................................................................................................................25

........................................................................................................................... 25
4.6. Appendix 2............................................................................................................................26
EXECUTIVE SUMMARY...........................................................................................................1
1.1 Introduction:............................................................................................................................2
1.2 Vision:......................................................................................................................................3
1.3 Mission:...................................................................................................................................3
1.4 Visit:........................................................................................................................................3
1.5 AHKMT Model:......................................................................................................................5
vi
1.6 Nature of Community Work:...................................................................................................5
1.7 Execution of Community Work in accordance with BBA:.....................................................6
1.8 Impact Of Community work):……………….
……………………………………………….7
1.9 Sustainable development Goals (SDGs):.................................................................................7
1.10 Learning Aspects:................................................................................................................10
1.11 Conclusion:..........................................................................................................................11
1.12 Recommendations:..............................................................................................................11
1.13 References and Proofs:........................................................................................................12

vii
 EXECUTIVE SUMMARY

The main purpose of Internship is to learn different skills and knowledge for practically
working in any organization. Internship gives students an idea of what is expected in the
real world and typically prepares them for job and business purposes. As per my degree
requirement of (BBA) and to analyses the practicality of organization how they perform
work practically I choose Appologix located in Bahria Town Islamabad. I got an
internship in HR Department. During my internship, I was introduced about the
company and different departments working in Appologix. This report consists of my
learnings and tasks that I have performed my temporary engagement in Appologix. I
have learned a lot of things that are required by an individual while working in any
organization. I had also observed the working of other people in Appologix and gain
work experience from them. I mentioned a brief history and introduction of Appologix
after that I have mentioned about the mission, vision, core values, clients, and
organizational structure of Appologix and mentioned various services offered by them. I
have talked about the SWOT Analysis of Appologix. I have talked in detail about the
learnings and tasks that I have done during internship period. I have concluded my
overall learnings and suggested some necessary recommendations to Appologix
according to my observation and attached internship completion certificate also
references are mentioned at the end of chapter.

viii
 CHAPTER 1

1. INTRODUCTION

1.1. ORGANIZATION BRIEF HISTORY

Appoloix is software company founded by Malik Muhammad Nasir Awan in 2016. They
have head office located in Bahria Town Islamabad.

A pioneering technology company committed to revolutionizing the way businesses and

individuals interact with and utilize digital solutions, with a passion for innovation and a
relentless drive for excellence, Appologix provides cutting-edge software applications that
empower our clients to thrive in the digital age.

The people who work at Appoloix make up a family that is always available to support and
help one another. Every project they undertake is treated with equal devotion and
dedication. At Appoloix, innovation is welcomed and thus, before starting off with any
project, the team is encouraged to brainstorm and discuss all the possible solutions that they
have in their minds. All these solutions are cross-checked against the requirements gathered
to ensure that the client receives exactly what they asked for. Only when the team has a
clear understanding of what they are supposed to deliver, and how they will do it, do they
start working on it.

1.2. Vision
Our vision at Appologix is to be a global leader in delivering transformative digital
solutions that enhance productivity, enrich user experiences, and foster meaningful
connections. We strive to create a future where technology seamlessly integrates into every
aspect of life, making complex tasks simple, bridging gaps, and unlocking new
opportunities for growth and progress.

9
1.3. Mission
Our mission is to design, develop, and deploy innovative software applications that
empower businesses, organizations, and individuals to achieve their full potential. We are
committed to continuous research and development, leveraging emerging technologies to
create intuitive, efficient, and secure solutions. By providing exceptional products and
personalized services, we aim to empower our clients to adapt, evolve, and excel in an ever-
changing digital landscape.

1.4. Core Values

Innovation:

We foster a culture of curiosity and creativity, constantly seeking new ideas, technologies,
and methodologies to push the boundaries of what's possible. Innovation is at the heart of
everything we do, allowing us to deliver solutions that stand out in a competitive market.

Excellence:
We are dedicated to achieving excellence in all aspects of our work. From the quality of our
products to the effectiveness of our customer service, we set high standards and strive to
exceed them. Our commitment to excellence drives continuous improvement and ensures
the best possible outcomes for our clients.

Collaboration:

We believe in the power of collaboration – within our teams, with our clients, and across
the industry. By fostering an environment of open communication, respect, and teamwork,
we leverage diverse perspectives to create well-rounded, holistic solutions that address real-
world challenges.

Customer-Centric:

Our clients are at the Centre of everything we do. We listen, understand their needs, and
tailor our solutions to exceed their expectations. By putting the customer first, we build
lasting relationships based on trust, transparency, and the delivery of value-driven products
and services.
10
 Integrity:

Integrity is the foundation of our business. We operate with honesty, transparency, and
ethical practices in all interactions. We are committed to safeguarding data, respecting
privacy, and ensuring the security of our products to maintain the trust of our clients and
stakeholders.

Adaptability:

In a rapidly changing technological landscape, adaptability is essential. We embrace

change, stay agile, and proactively respond to shifts in the industry and the needs of our
clients. This flexibility allows us to remain relevant and provide solutions that stay ahead of
the curve.

Social Responsibility:

We recognize our responsibility to society and the environment. We aim to create a positive
impact by designing sustainable products, supporting community initiatives, and promoting
diversity and inclusion within our organization and beyond.

At Appologix, we are driven by our unwavering commitment to these core values, enabling
us to realize our vision and fulfil our mission of shaping a more innovative, connected, and
empowered world through technology.

1.5. Value Preposition

Development:

Where you code and create a program.

Enablement:

Where you enable the program to work with real time environment and scenarios.

Cloud:

You put your program on cloud to be accessible to all the teams and customers later.

11
 Security:

Applying security to the program so that no unauthorized person can access the program or
software.

Quality Assurance:

Testing the entire program to check any loopholes or remaining parts or any other errors
related to real time use.

Operation:

After QA if it is approved to be ok, then it is officially sent to the operations for day-to-day
use.

1.6. Organogram

CEO

CTO CFO COO

Head of Head of Human

Head of
Manager QA Accounts & Resource
Marketing
Finane Management

Testing Team Accounts Officer HR Officer BDM

12
  It shows the structure of an organization.
 CEO is the head of an executive team which manages all operations of a team.
 CTO is a chief technology officer who deals with the company's technology resources
and analyze how technology processes affect the business. CTO usually reports to CEO.
Under CTO comes Manager Quality Assurance. Quality Assurance manager is
responsible for maintaining the highest quality standards in a production company.
 CFO is Chief Financial Officer and is responsible for managing finance and accounting
divisions. Under CFO comes the Head of account and finance and is responsible for
daily bookkeeping, accounts payable and receivables, payroll, assistance with end-of-
month close, grant reporting, audit preparation, and other related duties as assigned.
 COO is Chief Operating Officer. He plays a dual role which combines functions of chief
executive and manager. He is placed second in command to the CEO. He manages daily
business operations of a company.

1.7. Services
Following are the services which Appologix provides.

Custom Software Development:

Appologix specializes in developing custom software solutions tailored to meet the unique
needs of businesses across various industries. Our experienced team of developers,
designers, and engineers work closely with clients to understand their requirements and
create bespoke software applications that streamline processes, enhance efficiency, and
drive growth.

Mobile App Development:

We offer end-to-end mobile app development services, crafting intuitive and engaging
mobile applications for iOS and Android platforms. From concept to deployment, we
handle every aspect of app development, ensuring seamless user experiences, robust
functionality, and optimal performance.

13
Web Application Development:

Our web application development services encompass a wide range of solutions, from
dynamic websites to complex web-based systems. We leverage the latest web technologies
to create interactive and responsive applications that empower businesses to engage users,
manage data, and deliver value online.

UI/UX Design:

At Appologix, user-centric design is paramount. Our skilled UI/UX designers focus on

creating visually appealing and user-friendly interfaces that enhance user experiences
across all digital platforms. We emphasize intuitive navigation, elegant aesthetics, and a
deep understanding of user behaviors.

E-Commerce Solutions:

We help businesses establish and optimize their online presence through e-commerce
solutions. Our team develops secure, scalable, and feature-rich e-commerce platforms that
enable clients to sell products and services online, manage inventory, and provide seamless
payment experiences.

Enterprise Software Solutions:

Appologix offers comprehensive enterprise software solutions designed to streamline

operations, manage resources, and facilitate collaboration within organizations. Our
enterprise applications cater to various needs such as CRM, ERP, HR management, and
more, helping businesses achieve greater efficiency and agility.

Cloud Computing Services:

We provide cloud computing solutions that enable businesses to leverage the power of
cloud infrastructure for storage, processing, and scalability. Our expertise covers cloud
migration, cloud-native app development, and the implementation of cloud-based solutions
to optimize performance and reduce costs.

14
IoT (Internet of Things) Solutions:

Appologix is at the forefront of IoT development, creating innovative solutions that connect
devices and enable data-driven decision-making. We design IoT applications for industries
ranging from healthcare to manufacturing, helping clients harness the potential of
interconnected devices.

Cybersecurity Services:

With a deep understanding of the evolving threat landscape, we offer cybersecurity services
to protect businesses and their digital assets. Our experts implement robust security
measures, conduct vulnerability assessments, and develop strategies to safeguard against
cyber threats.

Consulting and Technology Strategy:

Appologix provides consulting services to help clients define and implement technology
strategies aligned with their business goals. Our consultants offer insights on digital
transformation, technology adoption, and process optimization to drive innovation and
competitiveness.

Support and Maintenance:

We offer ongoing support and maintenance services to ensure the continued performance
and reliability of the software solutions we develop. Our dedicated support team promptly
addresses issues, updates software, and helps to keep applications running smoothly.

At Appologix, we are committed to delivering a comprehensive suite of services that

empower our clients to succeed in the digital realm. Our expertise, innovation, and
customer-centric approach drive us to create solutions that make a lasting impact on
businesses and industries worldwide.

15
 CHAPTER 2

2. SWOT Analysis
SWOT basically stands for strength, weakness, opportunity, and threat. It is an analysis
used to internal and external factors of the organization. Internal factors include strengths
and weakness. External factors include opportunity and threat. SWOT is an acronym for,
Strengths, Weaknesses, Opportunities, and Threats. So, to classify factors under these four
categories we need to ask several SWOT analysis questions. Not just any questions but
specific questions as per business and context were asked, attached at appendix, and
following are the findings:

2.1. Strengths
 They have a dedicated team and highly trained professionals who have market
experience of 20 plus years.
 They have maintained a good culture and positive environment which promotes growth
and people are less likely to be absent.
 Employees are happy to meet and greet in the office because of flexibility in the
environment.
 They don't bound people to subtle tasks and limited capabilities.
 They encourage proper working space and there's no strict one-hour restrictions on the
break timing as they're also okay with the employees taking extra time out.
 Giving opportunities to undergraduates in different departments.

2.2. Weakness
 It happens too often that people tend to misuse the leverage granted to them.

16
  People sometimes tend to focus less on the work in the office which they have to
complete later from their homes so that kind of disturbs their work-life balance a bit as
well.
 People are often missing out on specific time frames and deadlines.
 People often come late due to which proper coordination is disturbed.
 Incentives and bonuses are not given to employees.
 Due to budget constraints, they are unable to expand their business to other cities.
 They do not have separate departments for different fields.

2.3. Opportunities
 Opportunities are in abundance for the internees and there are many I.T Certifications
also conducted by them, so they provide a lot of learning and career growth
opportunities.
 Hiring young Graduates and on merit employees will support organization’s major
functions and units.
 They can go for diversification and can capture other markets and cites as well.
 One opportunity is to streamline business operations and communicate more effectively
with customers, suppliers, or partners.
 Increasing the efficiency of staff by providing different certifications and training.
 As of now they are only focusing on creating applications and websites, they have the
opportunity to create CRM, ERP systems.

2.4. Threats
 Threat is of retention because other companies offer quite handsome packages and
benefits which may attract more employees as they realize their worth and importance
and then it would be on them if they fail to retain their workforce.
 Strong hold of old competitors and emergence of new competitors.
 Viruses and worms can destroy the system and data.

17
  Whenever employee switches to another company they tend to take company’s code with
them illegally.
 Competitors may have new, innovative product or service which as they have more
market knowledge.
 Customer dissatisfaction may destroy brand image.

CHAPTER 3
3. Internship Plan

3.1. How I got Internship

As per Riphah University’s degree requirement to complete the internship for six months. I
searched for internship on different job portal sites like Indeed and LinkedIn and Facebook.

I saw the job ad on LinkedIn and opened the ad in which link was given, as I opened the
link it directed me to company’s Official Website. I received call within two days of my
application and was interviewed. Their office is in Bahria Town Islamabad. After the
interview I received Offer Letter, due to my final term examination I requested to join
immediately after papers and was permitted. On 17 th July 2023, I officially joined the
company. At first, I reported to HR Department, and I got orientation on my first day. It
was a pleasant experience, and all the employees were very cooperative.

3.2. Details of Tasks performed.

My job duty includes:

Week 1-2

HR Related Task
 Learned the process of hiring.
 Maintain the record of hiring and resignations.
 Publish job advertisement and remove job ads.
 Schedule interviews

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  Update internal databases with new hire information.
 Maintain levels application on excel.
 Arranging the verified character certificates and academic records of newly hired
employees.
 Made experience letter.
 Short listing of candidates on basis of their performance in written tests, interviews,
general knowledge, and experience and forward for final approval from CEO.
 Learned to prepare the merit lists.
 Check and verify the attached degree certificates of ex-employees and current staff
whether they were original/correct or not.
 Rechecking for the police verification, character certificate, and other important
documents.
 Prepare & dispatch the letters to different departments, or staff.
 Entered the data of sanctioned files in office database system for saving record.
 Handing over and tanking over files and other documents sent and received from
other departments.
 Learned to decide salary packages for employees of different posts.
 Arranging medical fitness reports of candidates before selection.
 Sending monthly attendance report to finance department before processing of
salaries.

Week 3-4

Quality Assurance Related Task

Quality assurance is one of the most undervalued and potentially important tasks in the
software development process. QA is an essential factor for software development as they
help to provide a quality and reliable product to the end user.

19
  Assisting testing team in testing applications by downloading apps, creating login,
and registering myself.
 Reporting bugs (if any) to the QA team.
 Create a test strategy based on project requirements and schedules.
 Early testing to eliminate defects at an early stage reduces the bug fixing cost and
time.
 Collaborate with the testing team to diagnose problems and suggest possible
solutions.
 Provides a test summary report to QA team.

Administrative Task

Supporting the HR and Marketing team in daily administrative tasks

 Answering and transferring phone calls

 Managing email enquiries
 Scheduling appointments.
 I also maintain files and enter data.
 Also assisted in preparing presentations and reports.
 I also prepared an excel sheet of daily attendance.
 I also assisted different departments during my internship period.

Week 5-6

Marketing Related Task

 My work was to assist social media team in creating designs and execution of ideas
on different social media platforms.
 Assisted in creating and distributing content such as blogs, infographics, videos and
press releases on social media and traditional news outlets.
 Also supported the marketing team at live and online sessions.
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  Perform social media marketing research about latest trends.
 Tracking social media engagement to identify high-performing ideas and campaigns
for scalability.
 Posting on various social media platforms, such as Facebook, Instagram, and
LinkedIn.
 Write copy for social media posts
 Write copy for promotional emails.

Customer Service
Customer service representatives help customers with complaints and questions, give
customers information about services.

 Communicating with customers through various channels.

 Attending calls and responding to DMs on social media platforms and issues they
face while creating profiles on app.
 Acknowledging and resolving customer complaints.
 Keeping records of customer interactions, comments, and complaints.
 Telling the reporting manager about the complaints received and then after resolving
the issues updating the customers.
 Provided professional customer support.

21
 CHAPTER 4
4. RECOMMENDATION, LEARNINGS AND CONCLUSION

4.1. Recommendations
 I would like to recommend that Appologix should focus on enhancing the business,
recruiting more staff for work efficiency and growth of product and business
expansion.
 Job training sessions should be conducted before start of job of every employee.
 Incentives and bounces should be given to the employees.
 Certifications for each staff for their respective field should be initiated.
 Employee of the month reward should be given to best performers on monthly basis
for motivating employees.

One thing about this business that I really like is that everybody who works here will really
support the intern. As an example, I've had a number of work-related issues. Our manager
was extremely helpful. So, they should carry on this kind of job for more internee to come,
which will help a student to learn great things from this company.

4.2. Learnings as a student internee:

In a nutshell, this internship has been an excellent and rewarding experience. I can conclude
that there has been a lot I’ve learnt from my work. The technical aspects of the work I’ve
done are not flawless and could be improved provided enough time. Few things that I learnt
over the internship period are.

 How HR department works, and recruitment is carried out.

 How finance is being handle.
 App and Software testing before launching the app.

22
  Filing and maintaining record.
 Running social media campaigns and how to keep ourselves up to date in rapidly
changing trends.
 Two main things that I’ve learned the importance of our time-management skills
and self-motivation.

4.3. Conclusion
 I would like to conclude that I felt very lucky to be part of Appologix as the
workplace had professional working culture to offer. My motivation for the
temporary position separated from being a degree necessity was to increase
functional information and skill about the activity market and it has been an
encounter brimming with learning and information. They gave me a very prestigious
opportunity of working with them. Overall, it was a very good experience because I
got knowledge how practically things are implemented.
 Working as an intern has the connotation of doing the “dirty work” in the office.
You know getting coffee, answering phone calls, filing paperwork for days. Simply
put, you don’t always get the experience that will further your career. However,
there are internships out there that give you more to manage than the bottom of the
trough. Lucky for me - I got the chance to land one of these opportunities.
 As I mentioned, not every intern learns about “the job” in front of them. Instead,
you just get to see the work environment. From my own experience, I was fully
invested in “the job” - learning everything I needed to know within a real work
environment. Outside of assigned projects, there were plenty of tedious tasks during
my internship. However, these tasks gave me an appreciation for the importance of
details - especially seeing how these tasks apply to a real-world company.
Ultimately, this was an eye-opening experience on many levels. I feel like I have a
head start on being a successful employee in my field by learning these real-world
skills. From start to finish, I was given resources to build my portfolio for the future.
Clearly, this isn’t something everyone can say after an internship.

23
4.4. Reference
Malik Muhammad Nasir Awan (CEO)

Email: hello@nasirawan.com

Phone no. (+92 3338888969)

Website: https://appologix.pk/

LinkedIn: https://www.linkedin.com/company/appologix/

Facebook: https://www.facebook.com/appologix?mibextid=ZbWKwL

24
4.5. Appendix 1
Internship Offer Letter

25
4.6. Appendix 2
Experience Letter

26
 COMMUNITY WORK REPORT

DR. AKHTER HAMEED KHAN MEMORIAL TRUST

By: Nayab Niaz

SAP: 22107

Supervised by: Dr. Muhammad Munir Khan

Submitted to: Sir Raja Zohaib Ghafoor

The report is submitted in fulfilment of the requirements for the degree of

Bachelor’s in Business Administrations at
Riphah International University, Riphah School of Leadership,
Al-Mizan Campus, Rawalpindi, Pakistan
 DECLARATION

I Nayab Niaz, ensure that the examination work displayed in this report is to the best of
my own insight Sources. I declare that this dissertation is my original work, gathered and
utilized especially to fulfil the purposes and objectives of this study, and has not been
previously submitted to any other university for a higher degree.

Signature: ___________________________
 DEDICATION

First, I would thank Almighty Allah, who gave me power to complete this work. This work
is completely dedicated to my respectful parents and friends without whose constant
support this was not have been possible.

This report is dedicated to my institution mentors Dr. Muhammad Munir Khan under whose
constant guidance I have completed this task. They not only enlightened me with academic
knowledge but also gave me valuable advice whenever I needed the most.
 ACKNOWLEDGEMENT

First and foremost, I want to express my heartfelt gratitude to Allah SWT for granting me
the opportunity, good health, fortune, education, and wisdom to successfully complete my
report. I extend my deep appreciation to my parents and exceptional teachers who have
imparted valuable qualities to me throughout my academic journey. These qualities have
greatly contributed to my success during my internship and in the completion of this report.
Furthermore, I wish to acknowledge and thank Sir Ashiq Ali for his unwavering guidance,
support, and encouragement. His mentorship during my community work and his assistance
while I was crafting this report have been invaluable. I am profoundly thankful to Allah
Almighty for bestowing upon me knowledge, patience, courage, and, above all, the strength
to accomplish this task. It is through His mercy that I have reached this point. I am indebted
to my esteemed teacher for the immense guidance provided. My gratitude extends to my
family and teachers who have been instrumental in this project, helping me turn my
aspirations into realit
 EXECUTIVE SUMMARY

As a part of my degree, I was tasked with performing community work. For this purpose, I
decided to work with DR. AKHTAR HAMEED KHAN MEMORIAL TRUST – an
organization that had been working in sanitation, solid waste management and the technical
support in building up the plants with regards to the soft components all the other technical
aspects of a project at hand. It was established to spread out community development
philosophy of renowned and legendary social scientist, Dr. Akhtar Hameed Khan. Upon
witnessing their progress, I got to know about their dedication to society and the way they
have always worked hard to make the affected areas a better place to live for everyone.
Henceforth, this project report is going to cover all the details of the NGO and the kind of
community work performed, learning aspects of the project and then conclusion &
recommendations as well.

1
1.1 Introduction:
Dr. Akhter Hameed Khan Memorial Trust is a non-profit organization (NGO) working on
sanitation and solid waste management in areas where the primary waste collection system
does not exist because of lack of resources. AHKMT was registered in February 2000 under
Trust Act 1882, to spread out development philosophy of renowned and legendary social
scientist, Dr. Akhter Hameed Khan (late). The organization works with community
contribution which ensures the sustainability of the initiatives undertaken. Before
undertaking any project, the organization undertakes a survey of the area and develops a
map to get an idea of the resources that will be utilized. Strong community mobilization
efforts of AHKMT ensure success of the project. The organization also conducts open
forums in which all the relevant stake holders are invited to participate. The feedback from
the participants helps in identifying the gaps that need to be addressed immediately. The
organization then develops plan for the area accordingly. AHKMT is working on 03
different programs of sanitation, solid waste management and shelter. Under Sanitation
Street Maps are developed and sewerage lines are laid down. Under solid waste
management program, the e-guard community manages their household waste on a self-
help basis. All line departments are mobilized to facilitate the community. At present
AHKMT is working in six cities of Pakistan namely Muzaffarabad, Mingora, Mansehra,
Sialkot, Rawalpindi and Gilgit.

Poor situation of sanitation makes the life of residents more miserable they are going to be
poorest. The sanitation facilities are available to only about 42% of the total population of
155 million including 65% in urban areas and 30% in rural settlements with the expectation
of few big city’s sewerage is almost nonexistent causing serious public health problems.
Solid waste generation in Pakistan ranges between 0.283 to 0.612 kg/capita/day and the
waste generation growth rate is 2.4% per year. Solid domestic waste is typically dumped on
low-lying land. This land could be used for more productive purposes and potentially
valuable recyclable materials are lost. Changing lifestyles, the increasing use of disposable
materials and excessive packaging are all contributing to an increase in the amount of waste
being created. Waste management is now a global issue. The problems associated with
Municipal Solid Waste (MSW) management are complex because of the quantity and
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 diversity of the nature of waste and financial limitations on public waste collection services
in large cities. The problem is not only confined to land, it includes air and water as well.
Solid domestic waste is typically in dumped low-lying areas where it is burnt to reduce its
volume and lengthen the life span of the dumpsite. However, refuse does not burn well and
smoldering dumps produce clouds of smoke that can be seen from miles away, smell bad,
and create a breeding ground for flies and rats. The result is unsightly and unhygienic
conditions. This land could be used for more productive purposes and potentially valuable
recyclable materials are lost. Even citizens are not aware of the relationship between ways
of disposing of waste and the resulting environmental and public health problems.

1.2 Vision:
Engender readily available services of community driven total sanitation to all residents of
Rawalpindi, services of sanitation to meet their personal, social, cultural, and economical
needs.

1.3 Mission:
The people living in marginalized areas have access to modern sanitation and hygiene
facilities.

1.4 Visit:

Day 1
On Day 1, we visited the main branch of Dr. Akhtar Hameed Trust and met their officials.
They gave us an introduction about their trust that how it is formed and what facilities they
provide. It is a non-profit organization (NGO). Their work is basically related to sanitation
and solid waste management. The organization works with the contribution of community
and ensures the sustainability of initiatives undertaken. This organization is working on
three different programs that are sanitation, solid waste management and shelter.
 Under Sanitation Street maps are developed and sewerage lines are laid down.
 Under solid waste management program the e-guard community manages their
household waste on self-help basis.

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  The dramatic increase in world’s population has been one of the main reasons for
shelter problem. Increased population is causing poverty, which is a main hurdle.

Day 2

On Day 2, we visited their plant and were briefed about the whole process as they had
developed a model for solid waste management known as "e-guard model". This model
mainly focus on the primary collection of the waste from selected household in every
particular area.

First the waste is segregated recyclable materials are put in different bags hanging with the
collection carts. And the remaining waste is disposed off. After segregation the recyclable
materials are sold by E-guard collector but some biodegradable waste of nearby household
is hand over to Haryali Center where Compost is produced from this waste. The waste is
mainly divided into 2 main categories, organic and inorganic. Organic waste called green
waste mostly coming from kitchen waste such as peel and remaining of vegetables and food
etc. The other form was inorganic containing glass, pieces of iron, paper, etc.

First time “Haryali center” was established near to Potohar TMA Rawalpindi where
Biodegradable waste composed of; Kitchen Waste containing fruits and vegetables peals
and Garden Waste consist of Grass cuttings, Leaves, twigs, and branches) is segregated for
composting processes. The compost is then sold out to the forms nursery and farmers for
vegetables and crops growing instead of using chemical fertilizers.

So, we have seen the whole process at haryali center that how kitchen waste is used for
growing fruits and vegetables. We have also seen different animals like hens as they were
being fed by the rice collected from houses.

Day 3

On Day 3, we visited a plant where they recycle plastic waste. This plant works in different
steps as sorting is done first and it is carried out manually to ensure all contaminants have
been removed. Once sorted and cleaned, plastic is then shredded into flakes or melt
processed to form pellets before making a new product.

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 At the end we observe e-guard model as self-sustained and follow the 3Rs approach (reuse,
reduce and recycle). Services can be improved through a participatory approach. This
approach has a positive aspect of neat and clean environment and also provide income
opportunities for the unprivileged people of the society.

1.5 AHKMT Model:

The Akhter Hameed Khan Memorial Trust (AHKMT) had previously implemented the e-
guard model for solid waste management in five cities across Pakistan, with funding from
U-N habitat. This project primarily focused on collecting waste from selected households in
specific areas. Trained e-guard collectors or sanitary workers collected domestic waste
directly from households and performed on-the-spot segregation. They sorted non-
biodegradable recyclable waste into various bags on collection carts, each designated for
different recyclable materials. The remaining waste was disposed of at nearby disposal
points managed by municipal authorities like the Rawalpindi Cantonment Board (RCB).

After segregation, e-guard collectors sold recyclable materials. Some biodegradable waste
from nearby households was sent to the Haryali Center. Initially located near the housing
society Potohar town area in Rawalpindi, the Haryali Center specialized in composting
biodegradable waste, including kitchen waste (food scraps, peels, tea bags, eggshells) and
garden waste (grass cuttings, leaves, twigs, branches). The first Haryali Center occupied
approximately 16 kanals of land, but its land area was eventually reduced to 20 Marla’s as
experience grew. This center served about 1000 households and employed Effective
Microorganisms (EM) technology for composting, producing natural compost ready for use
in just 15 days.

1.6 Nature of Community Work:

In the Janjua Town Housing Society, there is a community of people who collect waste
material, including discarded items like old vehicles, and transport them to a Turkish
company called Buraq. This company then takes the vehicles and processes them to recycle
materials, create compost for plants, produce methane gas, and make fertilizer. There are

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 approximately one thousand members in this society who collect waste from homes
throughout the entire community, gathering approximately 600 tons of waste daily.

The Buraq company collects plastic bottles that contain beverages like Pepsi or others.
There are white-colored bottles and green-colored ones. They sort and separate the white
and green bottles. Then, they put them into a machine and cut them into small pieces,
creating tiny plastic fragments. These fragments are washed and then placed into drums
containing chemicals. Chemicals are applied, and this process transforms plastic. These
plastic pieces may either be used for making new bottles or for various purposes, such as in
clothing or stuffing for sofas. The Buraq company also does this, or they take waste
materials such as onion peels, fruit peels, and other things. They turn them into fertilizer for
plants so that plants can grow well and produce fresh fruits and vegetables. They extract all
these things from the trash and then make fertilizer out of them, placing it on one side of the
site. The boxes that are found in the trash, often referred to as cardboard, are used to make
furniture. This benefits the team members as they can utilize various items for their own
benefit. For example, leftover bread is given to animals, like cows, which produce milk,
and chickens lay eggs. The company also generates gas and petrol from the waste, which
is advantageous.

1.7 Execution of Community Work in accordance with BBA:

As per my experience of studying BBA, all the theoretical teachings do come in very handy
in the actual practical scenario. Various aspects of the NGO’s working process were keenly
observed and I learned how the minimalism of resources could be brought to good use in an
extensive way so that the majority of the people at least could benefit from them. Especially
their E-Guard and Solid Waste Management are a great example of high-class
organizational skills like planning, organizing, leading, controlling, time & task handling
and work ethics. These are some common business traits taught to us at RIPHAH as well
and I could see their practicality and usefulness in every project being accomplished by Dr.
Akhtar Hameed Khan Memorial Trust. The essence of Social Entrepreneurship reflected in
the University’s teachings was clearly to be seen in the work being done by Dr. Akhtar
Hameed Khan Memorial Trust. That’s why I can confidently say that my time with the

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 NGO has been really useful for my personal & professional growth as a social activist and
as an Organizer for Social Working Projects as well.

1.8 Impact of Community Work:

 Practical Awareness of the best practices to properly perform Social Work.
 Increased Productivity in the Projects due to more manpower being available.
 Gradually increasing popularity of the NGO due the echo of their brilliance at their work.
 The NGO is earning Trust & building more & more relationships with the commoners as
their span of work widens even more.
 The significance of the presence of the NGO has increased a lot.
 The Social Entrepreneurship gene in society is growing day by day as people tend to
become more & more courteous towards each other.

1.9 Sustainable Development Goals (SDGs):

In 2015, the United Nations joined to discuss what action we as the human race needed to
take in order to end poverty and ensure peace and prosperity for all by 2030. From this
emerged the Sustainable Development Goals (SDGs or Global Goals), a set of 17 objectives
designed to guide us towards a brighter future. According to the UN, the SDGs are "a call
for action by all countries – poor, rich and middle-income – to promote prosperity while
protecting the planet." The Global Goals encompass issues such as equality, inclusion,
education, health, culture, climate action, sustainability, economy, and many others. All 17
of them are integrated, which means no goal is entirely independent of the others.
According to the UN, "they recognize that action in one area will affect outcomes in others,
and that development must balance social, economic and environmental sustainability."
Table 1 represents all 17 SDGs with a brief description and precise definition of SDGs is as
under:
“The SDGs provide all businesses with a new lens through which to translate the world’s
needs and ambitions into business solutions. These solutions will enable companies to
better manage their risks, anticipate consumer demand, build positions in growth markets,
secure access to needed resources, and strengthen their supply chains, while moving the
world towards a sustainable and inclusive development path.

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TABLE 1: United Nation’s 17 Sustainable Development Goals (SDGs)

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 Accordingly, the Riphah International University being one of the leading sustainable
organization consistently contribute to the global sustainability through various initiatives.
Faculty of Management Scinces (FMS), Riphah School of Leadership (RSL) takes an
initiative to contribute to SDGs targets achievement through complusary community work
(20 hours) done by undergraduate students. The students need to align their community
work with SDGs especially focusing on following six SDGs out of seventeen SDGs:
 SDG-1 (No Poverty) can be achieved through creating awareness about vocational training
and small business in the least developed areas.. Nesting education to alleviate poverty
should be the slogan in awareness.
 SDG-2 (Zero Hunger), can be achieved by creating awareness through a campaign in
restaurants to not waste food.
 SDG-3 (Good Health and Well-Being) can be achieved by ensuring healthy lives and
promoting the well-being of all ages is essential to sustainable development.
 SDG-4 (Quality of Education) can be achieved through awareness in the least developed
areas and help them to get an education and alleviate poverty.
 SDG-5 (Gender Equality) can be achieved through aware females and transgender about
their rights rules and regulations that are permitted by law. Similarly,
 SDG-13 (Climate Action) can be achieved through awareness about consumption control of
Natural Resources and plantation of trees.
However, it is well known that achieving such goals independently is not possible for the
student. Thus, FMS-RSL takes an initiative to align students’ community work with these
SDGs to contribute to sustainability as follows:
a) The students are encouraged to search for such organizations, NGOs, or intuitions that are
somehow contributing to these SDGs.

b) students have to work there for 20 hours voluntarily to conduct awareness sessions and
provide the necessary training (e.g., lectures) to help underprivileged people by all possible
means.

c) Students have to submit a community work report which need to be aligned with selected
SDGs under the supervision of allocated faculty member.

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 2. Organizations for Community Work: NGOs, Rehabilitation Centres, Vocational Training
Schools, Prisoners’ Schools, Green Pakistan Regulatory Authorities, Orphan Houses etc.

4. Alignment with Vision, Mission and Values:

FMS-RSL expect that the practical work of community supposed to be aligned with following
notified vision, mission and values in true letter and spirit:
Vision:
FMS-RSL aspires to be the leading northern region business school progressing in teaching
philosophy, research, solving industry problems and improving society’s well-being by
producing entrepreneurs and leaders having strong Islamic Ethical Values.
Mission:
The mission of FMS-RSL is to exhibit excellence in teaching and research for our
undergraduate and graduate students with emphasis on Islamic ethical values, integrity, social
responsibility and entrepreneurial spirit along with continuous learning. Faculty of management
sciences upholds its commitment to creating open and flexible environment for attracting and
retaining competent faculty and staff. Promoting and supporting faculty research, consultancy,
students’ field projects, industry liaison, community projects, entrepreneurial initiatives, Islamic
ethics training and workshops is our top priority.

1.10 Learning Aspects:

 I have learned how we can effectively utilize waste materials and reduce pollution.
 I have gained insights into strategies for minimizing waste and its environmental impact.
 Moreover, I learned the success of the Janjua Town Housing Society's waste management
initiative highlights the pivotal role of community involvement. Engaging and mobilizing
community members is essential for effective waste management.
 The dedication of around one thousand community members involved in waste collection
and recycling exemplifies the commitment needed for sustainable waste management
practices.
 The project's holistic approach, encompassing recycling, composting, energy generation,
and resource recovery, showcases the effectiveness of addressing waste-related challenges
from multiple angles.
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  It demonstrates how waste, often viewed as a problem, can be transformed into valuable
resources. This resource optimization benefits both the environment and the community.
 By actively addressing waste management, the initiative contributes significantly to
reducing environmental impacts, such as landfill waste and pollution.
 The project highlights economic opportunities through recycling and resource recovery,
creating potential income streams for community members.
 Beyond economic gains, the initiative has social benefits by fostering community cohesion
and a shared sense of responsibility.
 It serves as an inspiring example for other communities, encouraging them to take proactive
measures in addressing environmental challenges.
 The long-term success of this initiative underscores the sustainability of holistic waste
management models when driven by community engagement and dedication.

1.11 Conclusion:
My Experience with Dr. Akhtar Hameed Khan Memorial Trust was an amazing one. It has
given me immense pleasure that I became a helping hand for them. The things I got to learn
there were Planning, Organizing, Leading, Controlling, Social Entrepreneurship and Work
Ethics. Not only this but I got to see happiness in the eyes of all those people who have
benefited hugely by various projects of the NGO. All of them gave us their warmest regards
and wished us many blessings and hence, I was very glad to be a part of their team.

1.12 Recommendations:
 The NGO should expand their horizons and take social work to even more cities apart from
Rawalpindi/Islamabad.
 The Management should focus more on Networking to engage more & more people who
wish to contribute to social works to help the deprived society.
 The NGO should focus on capacity building as well by offering free skills training to the
youngsters who want to make a career in freelancing.
 The NGO should also focus on their Resource Mobilization by organizing fundraising
events which would spread awareness regarding their feats over the years and also
encourage the people to participate and help them as well.
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1.13 References and Proofs:

Certificate

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Proof:

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