R27A R27C

R27 Series Door Phone Admin Guide

 About This Manual

Thank you for choosing Akuvox’s R27A/C door phone. This manual is intended for end users who need to properly configure the
door phone. This manual is applicable to 27.0.3.xx version, and it provides all functions’ configurations of R27A/C. Please visit
Akuvox forum or consult technical support for any new information or latest firmware.

Note: Please refer to universal abbreviation form in the end of manual when meet any abbreviation letter.
 Content
1. Product Overview............................................................................................................................................................................................... 1
1.1. Product Description.................................................................................................................................................................................... 1
1.2. Connector Introduction...............................................................................................................................................................................1
1.3. LED Status Information..............................................................................................................................................................................2
2. Daily Use............................................................................................................................................................................................................... 3
2.1. Make a Call.................................................................................................................................................................................................. 3
2.2. Receive a Call............................................................................................................................................................................................. 3
2.3. Unlock........................................................................................................................................................................................................... 4
2.3.1. Unlock by Public Pin Codes............................................................................................................................................................4
2.3.2. Unlock by Private Pin Codes.......................................................................................................................................................... 4
2.3.3. Unlock by RFID Cards (Optional).................................................................................................................................................. 5
2.3.4. Unlock by DTMF Codes.................................................................................................................................................................. 5
3. Basic Features..................................................................................................................................................................................................... 6
3.1. Access the System Setting........................................................................................................................................................................6
3.1.1. Administrator Interface.....................................................................................................................................................................6
3.1.2. User Interface....................................................................................................................................................................................6
3.2. Access the Website Setting.......................................................................................................................................................................7
3.2.1. Obtain IP Address.............................................................................................................................................................................7
3.2.2. Access the Device Website.............................................................................................................................................................7
3.3. Password Modification............................................................................................................................................................................... 8
3.3.1. Modify the Device Admin Code...................................................................................................................................................... 8
3.3.2. Modify the Device Service Code.................................................................................................................................................... 8
3.3.3. Modify the Web Password.............................................................................................................................................................. 9
3.4. Phone Configuration...................................................................................................................................................................................9
3.4.1. Language........................................................................................................................................................................................... 9
3.4.2. Time.................................................................................................................................................................................................... 9
3.4.3. Network............................................................................................................................................................................................ 10
3.4.3.1. DHCP Mode..........................................................................................................................................................................10
3.4.3.2. Static IP Mode.......................................................................................................................................................................11
3.4.3.3. Local RTP.............................................................................................................................................................................. 11
3.4.3.4. SNMP.....................................................................................................................................................................................12
3.4.3.5. VLAN......................................................................................................................................................................................13
3.4.3.6. TR069.................................................................................................................................................................................... 13
 3.4.4. Display............................................................................................................................................................................................. 14
3.4.5. Sound............................................................................................................................................................................................... 15
3.4.6. DND.................................................................................................................................................................................................. 16
3.5. Intercom Call............................................................................................................................................................................................. 16
3.5.1. Direct IP Call................................................................................................................................................................................... 16
3.5.2. SIP Call............................................................................................................................................................................................ 17
3.5.2.1. SIP Account...........................................................................................................................................................................17
3.5.2.2. SIP Server 1&2.....................................................................................................................................................................18
3.5.2.3. Outbound Proxy Server...................................................................................................................................................... 19
3.5.2.4. Transport Type......................................................................................................................................................................19
3.5.2.5. NAT.........................................................................................................................................................................................19
3.5.3. Dial Plan...........................................................................................................................................................................................20
3.5.4. Speed Dial....................................................................................................................................................................................... 21
3.5.5. Auto Answer.................................................................................................................................................................................... 22
3.5.6. Web Call.......................................................................................................................................................................................... 22
3.5.7. Multicast...........................................................................................................................................................................................23
3.6. Security...................................................................................................................................................................................................... 23
 3.6.1. Live view.......................................................................................................................................................................................... 23
3.6.2. RTSP................................................................................................................................................................................................ 24
3.6.3. ONVIF.............................................................................................................................................................................................. 25
3.7. Access Control.......................................................................................................................................................................................... 25
3.7.1. Relay................................................................................................................................................................................................ 25
3.7.2. Unlock via DTMF Codes............................................................................................................................................................... 26
3.7.3. Unlock via RFID Cards (Optional)............................................................................................................................................... 27
3.7.3.1. RFID Cards in Device..........................................................................................................................................................27
3.7.3.2. RFID Cards in Website....................................................................................................................................................... 29
3.7.4. Unlock via Pin Codes.....................................................................................................................................................................30
3.7.4.1. Public Pin Codes in Device................................................................................................................................................ 30
3.7.4.2. Public Pin Codes in Website.............................................................................................................................................. 30
3.7.4.3. Private Pin Codes in Device...............................................................................................................................................31
3.7.4.4. Private Pin Codes in Website.............................................................................................................................................31
3.7.5. Unlock via HTTP command.......................................................................................................................................................... 32
3.7.6. Unlock via Exit Button....................................................................................................................................................................33
3.8. Reboot........................................................................................................................................................................................................ 33
 3.9. Reset.......................................................................................................................................................................................................... 34
3.9.1. Reset in Device...............................................................................................................................................................................34
3.9.2. Reset in Website............................................................................................................................................................................ 34
4. Advanced Features.......................................................................................................................................................................................... 35
4.1. Phone Configuration................................................................................................................................................................................ 35
4.1.1. LED...................................................................................................................................................................................................35
4.1.2. IR LED..............................................................................................................................................................................................35
4.1.3. RFID Card Code Display Related................................................................................................................................................36
4.1.4. Key Display Related.......................................................................................................................................................................36
4.2. Intercom..................................................................................................................................................................................................... 37
4.2.1. Call Time Related........................................................................................................................................................................... 37
4.2.2. AEC Level........................................................................................................................................................................................ 37
4.2.3. Intercom........................................................................................................................................................................................... 38
4.2.4. Return Code When Refuse...........................................................................................................................................................38
4.2.5. SIP Call Related............................................................................................................................................................................. 38
4.2.6. Codec............................................................................................................................................................................................... 40
4.2.7. Subscribe.........................................................................................................................................................................................41
 4.2.8. DTMF............................................................................................................................................................................................... 42
4.2.9. Session Timer................................................................................................................................................................................. 42
4.2.10. BLF List..........................................................................................................................................................................................42
4.2.11. Encryption......................................................................................................................................................................................43
4.2.12. NAT.................................................................................................................................................................................................43
4.2.13. User Agent.....................................................................................................................................................................................44
4.3. Access Control.......................................................................................................................................................................................... 44
4.3.1. Web Relay....................................................................................................................................................................................... 44
4.3.2. Wiegand...........................................................................................................................................................................................45
4.4. Security...................................................................................................................................................................................................... 46
4.4.1. Anti-alarm.........................................................................................................................................................................................46
4.4.2. Motion...............................................................................................................................................................................................47
4.4.3. Action................................................................................................................................................................................................47
4.4.3.1. Action Parameters................................................................................................................................................................47
4.4.3.2. No Answer Action................................................................................................................................................................. 49
4.4.3.3. Call Event.............................................................................................................................................................................. 49
4.4.3.4. Input Interface Triggered Action.........................................................................................................................................50
 4.4.3.5. Motion Triggered Action...................................................................................................................................................... 50
4.4.3.6. Unlock via RFID Card Action..............................................................................................................................................51
4.5. Upgrade......................................................................................................................................................................................................51
4.5.1. Web Upgrade.................................................................................................................................................................................. 51
4.5.2. Autop Upgrade................................................................................................................................................................................ 52
4.5.3. Backup Config File......................................................................................................................................................................... 54
4.6. Log.............................................................................................................................................................................................................. 54
4.6.1. Call Log............................................................................................................................................................................................ 54
4.6.2. Door Log.......................................................................................................................................................................................... 55
4.6.3. System Log..................................................................................................................................................................................... 55
4.6.4. PCAP................................................................................................................................................................................................55
 R27A/C
Admin Guide

1. Product Overview
1.1. Product Description

Akuvox R27 is a SIP-compliant, hands-free and video door phone.

It can be connected with Akuvox indoor monitors for remote access
controlling and monitoring. Users can communicate with visitors via
audio and video calls, and unlock the door if they need. Users can
also use RFID cards to unlock the door (R27A only). It is applicable
Figure 1.1 Product Description
in villas, offices and so on.

1.2. Connector Introduction

Ethernet (POE): Ethernet (POE) connector which it can provide

both power and network connection.
12V/GND: External power supply terminal if POE connector is not
available.
RS485A/B: RS485 terminal. Figure 1.2-1 R27’s interface

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WG_D0/WG_D1: Wiegand terminal.

DOORA/B/C: Trigger signal input terminal.
RelayA/B/C (NO/NC/COM): Relay control terminal.
Note: The general door phone interface diagram is only for
reference.

1.3. LED Status Information

Figure 1.2-2 General interface

LED Status Description

Blue Always on Normal status
Flashing Calling
Red Flashing Network is unavailable
Green Always on Talking on a call
Flashing Receiving a call
Pink Flashing Upgrading

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2. Daily Use
2.1. Make a Call

In the idle interface, press the SIP account or IP address and “Dial
key” to make a call.
Management center call ： Users can make a speed dial to
management center by pressing “Management center key.”

2.2. Receive a Call

R27 will auto answer the incoming call by default. If users disable
auto answer function, they can press “Dial key” to answer the
incoming call.

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2.3. Unlock

2.3.1. Unlock by Public Pin Codes

Users can unlock doors by using predefined public pin code. Press
“#,” public pin code, “#” to unlock, and then users will hear “The
door is now opened.” If users press wrong public pin code, the
screen will show “Incorrect Code.” The default public pin code is
33333333. The default public pin code is 8 digits, and it can be
changed to 3 to 8 digits.

2.3.2. Unlock by Private Pin Codes

Users can unlock doors by using predefined private pin code. Press
“#,” private pin code, “#” to unlock, and then users will hear “The
door is now opened.” If users press wrong private pin code, the
screen will show “Incorrect Code.” The default private pin code is 8
digits, and it can be changed to 3 to 8 digits.

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2.3.3. Unlock by RFID Cards (Optional)

Place the predefined user cards in RFID card reader to unlock.

Under normal conditions, R27A will announce “The door is now
opened.” If the card has not been registered, R27A will show
“Unauthorized.” Both 13.56MHz and 125KHz RFID cards are
supported on R27A.

2.3.4. Unlock by DTMF Codes

Users can press the predefined DTMF code from an answer unit to
remotely unlock the door during the call. Users will also hear “The
door is now opened.”

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3. Basic Features
3.1. Access the System Setting

3.1.1. Administrator Interface

Press “*2396#” to enter administrator interface. Administrator

interface provides some advanced permissions to administrators,
including “System Information,” “Admin Settings” and “System
Settings.”

3.1.2. User Interface

Press “*3888#” to enter user interface. User interface includes

“Public Pin Modif,” “Add User Cards” and “Add Private Pin.” These
functions can only be accessed by administrator.

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3.2. Access the Website Setting

3.2.1. Obtain IP Address

R27 use DHCP IP by default. Press “*2396#” to enter administrator

interface. Press “1” to enter system Information interface to check
the IP address.

3.2.2. Access the Device Website

Open a web browser, and access the corresponding IP address.

Enter the default user name and password to login. The default
administrator’s user name and password are shown below:
User Name: admin
Password: admin Figure 3.2.2 Access the device website

Note: The recommended browser is Google Chrome.

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3.3. Password Modification

3.3.1. Modify the Device Admin Code

Admin code is used to enter administrator interface. The default

code is 2396.
Press “*2396#” to enter administrator interface. Press “2” to enter
admin settings interface. Press “2” to enter admin code setting
interface to input a 4-digit new admin code, and press “Dial key” to
save.

3.3.2. Modify the Device Service Code

Service code is used to enter user interface. The default code is

3888.
Press “*2396#” to enter administrator interface. Press “2” and “3” to
enter service code setting interface to input a 4-digit new user code,
and press “Dial key” to save.

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3.3.3. Modify the Web Password

Go to Security - Basic to modify password for webpage.

To modify password for “admin” or “user” account.
Figure 3.3.3 Modify the web password

3.4. Phone Configuration

Figure 3.4.1 Language
3.4.1. Language

Go to Phone - Time/Lang to select language for webpage.

3.4.2. Time

Go to Phone - Time/Lang to configure the time related features.

Format Setting: To select time format and date format.
Type: To select configure the time manually or automatically.
NTP: To select local time zone for NTP server.

Figure 3.4.2 Time

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3.4.3. Network

3.4.3.1. DHCP Mode

At device side, press “*2396#” to enter administrator interface.

Press “3” to enter system setting interface, and press “1” to enter
network setting interface.
Select DHCP mode, and R27 will access network automatically.

In website, go to Network - Basic.

Figure 3.4.3.1 DHCP mode
R27 uses DHCP mode by default which will get IP address, subnet
mask, default gateway and DNS server address from DHCP server
automatically.

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3.4.3.2. Static IP Mode

At device side, press “*2396#” to enter administrator interface.

Press “3” to enter system setting interface, and press “1” to enter
network setting interface.
Select static IP mode, users need to setup IP address, subnet mask,
default gateway and DNS server address. Press “Dial key” when
finish each step.

In Website, go to Network - Basic. Figure 3.4.3.2 Static IP mode

If select static IP, users should manually setup IP address, subnet

mask, default gateway and DNS server address. The figure right
shows static IP settings.

3.4.3.3. Local RTP

Go to Network - Advanced to configure.

Figure 3.4.3.3 Local RTP
Local RTP: To display and configure local RTP settings.

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Starting RTP Port: Determine the minimum port that RTP stream
can use.
Max RTP Port: Determine the maximum port that RTP stream can
use.

3.4.3.4. SNMP

Go to Network - Advanced to configure.

SNMP: To display and configure SNMP settings.
Active: To enable or disable SNMP feature.
Port: To configure SNMP server’s port.
Trusted IP: To configure allowed SNMP server address. It could be
Figure 3.4.3.4 SNMP
an IP address or any valid URL domain name.
Note: SNMP is Internet-standard protocol for managing devices on
IP networks.

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3.4.3.5. VLAN

Go to Network - Advanced to configure.

VLAN: To display and configure VLAN settings.
Active: To enable or disable VLAN feature for designated port.
VID: To configure VLAN ID for designated port.
Priority: To select VLAN priority for designated port. Figure 3.4.3.5 VLAN

Note: Please consult administrator for specific VLAN settings in the

networking environment.

3.4.3.6. TR069

Go to Network - Advanced to configure.

TR069: To display and configure TR069 settings.
Active: To enable or disable TR069 feature.
Version: To select supported TR069 version (version 1.0 or 1.1).
ACS/CPE: ACS is short for auto configuration servers as server
Figure 3.4.3.6 TR069
side, and CPE is short for customer-premise equipment as client

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side devices.
URL: To configure URL address for ACS or CPE.
User Name: To configure username for ACS or CPE.
Password: To configure password for ACS or CPE.
Periodic Inform: To enable periodically inform.
Periodic Interval: To configure interval for periodic inform.
Note: TR-069 is a technical specification entitled CPE WAN
Management Protocol (CWMP). It defines an application layer
protocol for remote management of end-user devices.

3.4.4. Display

Go to Intercom - Basic to configure display related features. Figure 3.4.4-1 Display number

Display Number: To enable to display the number in LCD or not. If

disabled, each number will be displayed as a star.
Go to Intercom - Advanced to configure display related features.
LCD Text: Users can customize the LCD text during the idle by
Figure 3.4.4-2 LCD display
themselves, such as “Welcome” or something else.

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AccountStatus Enabled: The LCD text will only be shown if the

the account is valid.
LCD Text Enable: Switch this feature.
LCD Text: Display content.

3.4.5. Sound

Go to Phone - Voice to configure volume and upload tone file.

Mic Volume: To configure microphone volume.
Speaker Volume: To configure speaker volume.
Open Door Warning: Disable it, and users will not hear the prompt
voice when the door is opened.
RingBack Upload: To upload the ring back tone by users
themselves.
Opendoor Tone Upload: To upload the open door tone by users
themselves.
Figure 3.4.5 Sound

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3.4.6. DND

Go to Phone - Call Feature to configure DND feature.

DND: DND allows phones to ignore any incoming calls.
Return Code when DND: Determine what response code should
be sent back to server when there is an incoming call if DND is on.
DND On Code: The code is used to turn on DND on server’s side, if
configured, door phones will send a SIP message to server to turn
on DND on server side if users press DND when DND is off. Figure 3.4.6 DND

DND Off Code: The code is used to turn off DND on server’s side,
if configured, door phones will send a SIP message to server to turn
off DND on server side if users press DND when DND is on.

3.5. Intercom Call

3.5.1. Direct IP Call

Figure 3.5.1 Direct IP call
Go to Phone - Call Feature to enable the direct IP call for door

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phones first.
In the idle interface, press the IP address (like IP address
192.168.1.100, users need to press “192*168*1*100”) and “Dial
key” to make a direct IP call.

3.5.2. SIP Call

SIP calls which use SIP numbers to make or receive calls should be
supported by SIP server. Users need to register accounts and fill
SIP feature parameters before using it.
Go to Account - Basic to configure SIP account and SIP server for
door phones first.

3.5.2.1. SIP Account

Status: To display register result.

Display Label: To configure label displayed on the phone’s LCD
Figure 3.5.2.1 SIP account
screen.

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Display Name: To configure name sent to the other call party for
displaying.
Register Name: To enter extension number which users want and
the number is allocated by SIP server.
User Name: To enter user name of the extension.
Password: To enter password for the extension.

3.5.2.2. SIP Server 1&2

Server IP 1: To enter SIP server’s IP address or URL.

Server IP 2: To display and configure secondary SIP server
settings. This is for redundancy, if registering to primary SIP server
fails, the phone will go to secondary SIP server for registering.
Registration Period: The registration will expire after registration
period, and the phone will re-register automatically within Figure 3.5.2.2 SIP server 1&2

registration period.

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3.5.2.3. Outbound Proxy Server

An outbound proxy server is used to receive all initiating request

messages and route them to the designated SIP server. Figure 3.5.2.3 Outbound proxy server

3.5.2.4. Transport Type

To display and configure transport type for SIP message.

 UDP: UDP is an unreliable but very efficient transport layer
protocol.
 TCP: Reliable but less-efficient transport layer protocol. Figure 3.5.2.4 Transport type

 TLS: Secured and reliable transport layer protocol.

 DNS-SRV: DNS record for specifying the location of services.

3.5.2.5. NAT

To display and configure NAT settings.

 STUN: Short for session traversal utilities for NAT, a solution to
Figure 3.5.2.5 NAT

solve NAT issues.

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Note: By default, NAT is disabled.

In the idle interface, press the a SIP account and “Dial key” to make
a SIP call.

3.5.3. Dial Plan

This feature allows users to modify selected rules information.

Once users dial prefix value, it will call out replace number.
Go to Intercom - Basic to configure first.
Figure 3.5.3-1 Dial plan rules management
Rules Management
R27 supports to import or export the dial plan rules, which is
convenient for administrator to deal with a large number of dial plan.
The maximum dial plan is 200.
Note: Please consult administrator for the .xml format dial plan
template file.
Edit Dial plan
Figure 3.5.3-2 Dial plan rules
 Click “Add” to add new replace rules.

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 Select account for the replace rule.

 Enter a display name for the prefix value. Input a suitable prefix
value. Enter the replace number.
 Click “Submit” to save.
All replace rules will show in the list. Users can edit or delete the
existed replace rules.

Figure 3.5.3-3 Dial plan

In the idle interface, press the prefix and “Dial key” to make a call.

3.5.4. Speed Dial

Speed dial feature is used to call out 4 numbers at the same time.
Go to Intercom - Basic to configure first.
After setup the number which users need to call, in the idle interface,
press “Manage center key” (Manager Dial) or “Dial key” (Speed Dial)
to call.

Figure 3.5.4 Speed dial

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3.5.5. Auto Answer

Go to Account - Advanced to enable auto answer feature for SIP

calls. Figure 3.5.5-1 Auto answer for sip calls

Go to Phone - Call Feature to enable auto answer feature for direct

IP calls. Figure 3.5.5-2 Auto answer for direct IP calls

Auto Answer Delay: To configure delay time before an incoming

call is automatically answered.
Auto Answer Mode: To set video or audio mode for auto answer Figure 3.5.5-3 Auto answer options’ parameters

feature. It is video by default.

Then incoming calls will be answered automatically.

3.5.6. Web Call

Go to Intercom - Basic to dial out or answer incoming calls from

Figure 3.5.6 Web call
website.

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3.5.7. Multicast

Go to Intercom - Multicast to configure.

Paging Barge: Choose the multicast number, and the range is
from 1 to 10.
Paging priority Active: Enable or disable the multicast.
Listening Address: Enter IP address which users need to listen.
Label: Input the label for each listening address. Figure 3.5.7 Multicast

3.6. Security

3.6.1. Live view

Go to Intercom - Live Stream to check the real-time video from

R27.
In addition, user also can check the real-time picture via URL:
http://IP_address:8080/picture.jpg.

Figure 3.6.1 Live view

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3.6.2. RTSP

R27 supports RTSP stream, go to Intercom - RTSP to enable or

disable RTSP server. The URL for RTSP stream is:
rtsp://IP_address/live/ch00_0.
RTSP Stream: To enable RTSP video and select the video codec.
R27 supports H.264 video codec by default.
H.264 Video Parameters: H.264 is a video stream compression
standard. Different from H.263, it provides an approximately
identical level of video stream quality but a half bit rate. This type of
compression is sometimes called MPEG-4 part 10. To modify the
resolution, framerate and bitrate of H.264.
MPEG4 Video Parameters: MPEG4 is one of the network video
image compression standard. It supports the maximum
compression ratio 4000:1. It is an important and common video Figure 3.6.2 RTSP

function with great communication application integration ability and

less core program space. To modify the resolution, framerate and

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bitrate of MPEG4.

3.6.3. ONVIF

R27 supports ONVIF protocol, which means R27’s camera can be

searched by other devices, like NVR which supports ONVIF
protocol as well.
Go to Intercom - ONVIF to configure ONVIF mode, its username
and password. Figure 3.6.3 ONVIF

Switching ONVIF mode to “Undiscoverable,” and it means users

must program ONVIF’s URL manually.
The ONVIF’s URL is:
http://IP_address:8090/onvif/device_service.

3.7. Access Control

3.7.1. Relay

Go to Intercom - Relay to configure relay settings.

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There are three terminals of relay: NO, NC and COM. NO stands

for normally open contact. NC stands for normally closed contact.
Relay ID: R27 supports three relays. Users can configure them
respectively.
Relay Type: Default state means NC and COM are normally closed,
while Invert state means NC and COM are normally opened.
Relay Delay: To configure the duration of opened relay. Over the
value, the relay would be closed again.
Relay Status: While the relay is triggered, the statues will be
switched. When COM connects to NC, the status is low.
Note: Relay operate a switch and does not deliver power, so users
should prepare power adapter for external devices which connects Figure 3.7.1 Relay

to relay.

3.7.2. Unlock via DTMF Codes

Users can unlock via a DTMF code when in a call.

Go to Intercom - Relay to configure DTMF code parameters.

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DTMF Option: To select digit of DTMF code, R27 support

maximum to 4 digits’ DTMF code.
DTMF&Multiple DTMF: To configure DTMF code for remote
unlocking.

3.7.3. Unlock via RFID Cards (Optional)

3.7.3.1. RFID Cards in Device

Add/Clean admin card

Press “*2396#” to enter administrator interface. Press “2” to enter
admin settings interface. Press “2” to enter admin card setting
interface.
Press “1” to quickly add an admin card. When users see “Please
Swipe Admin Card...,” please place admin card in the RFID card
reader area. After the screen shows “An admin card is added +1,”
it means adding successfully.
Press “2” to delete the current admin card. When users see

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“ Please Swipe Admin Card...., ” and place the added admin card
which users want to delete in the RFID card area. After the screen
shows “An admin card is deleted,” it means deleting successfully.
Add/Delete user card
Users card is used to unlock. Press “*3888#” to enter user interface.
Press “2” to enter user card modify interface. Before adding or
deleting users card, users need to swipe admin card or enter admin
code.
Press “1” to add a user card, when users see “ Please Swipe IC
Card..., ” place user card in the RFID card reader area. Then the
screen will show “Add IC Card +1,” it means adding successfully.
Press “2” to delete the current user card. When users see “Please
Swipe IC Card....,” and place the added IC card which users want
to delete in the RFID card area. After the screen shows “An IC card
is deleted,” it means deleting successfully.

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3.7.3.2. RFID Cards in Website

Go to Intercom - Card setting to manage card access system.

Import/Export Card Data
R27A supports import or export the card data file, which is
convenient for administrator to deal with a large number of cards.
The maximum card data file is 200K which is around 500 cards.
Note: Please consult administrator for the .xml format RFID cards
template file.
Obtain and Add Card
 Switch card status to “Card Issuing” and click “Apply”;
 Place card on the card reader area and click “Obtain”;
 Name card, choose which door users want to open and the
valid day and time;
 Click “Add” to add it into list.
Valid card information will be shown in the list. Administrator could
delete one card’s access permission or empty all the list. Figure 3.7.3.2 RFID cards in website

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Note: Remember to set Card Status back to “Normal” after adding

cards.

3.7.4. Unlock via Pin Codes

3.7.4.1. Public Pin Codes in Device

Press “*3888#” to enter user interface. Press “1” to enter public pin
modify interface. The default public pin code is 33333333. Before
users modify public pin code, they need to swipe admin card or
enter admin code, and then users can enter 8-digit new public pin
code, click “Dial key” to save.

3.7.4.2. Public Pin Codes in Website

Go to Intercom - Basic to configure public pin codes.

Key Switch: To enable or disable the password unlock, it is much
useful for some special occasion which do not allow to use
Figure 3.7.4.2 Public pin code in website
passwords.

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Key Value: The public key for the all occupants in a building.

3.7.4.3. Private Pin Codes in Device

Press “*3888#” to enter user interface. Press “3” to enter add

private pin interface. Before adding private pin code, users need to
swipe admin card or enter admin code. Then enter a 8-digit private
pin code, and click “Dial key” to save.

3.7.4.4. Private Pin Codes in Website

Go to Intercom - PrivateKey to configure private pin code.

Import /Export Private Key
R27 supports import or export the private key file, which is
convenient for administrator to deal with a large number of private
keys.
The maximum private key is 500.
Note: Please consult administrator for the .xml format private key Figure 3.7.4.4-1 Private pin code in website

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template file.
Obtain and Add Private Key
 Enter the “PKey Name” and 3-8 digits “PKey Code”;
 Select the valid day and time;
 Choose which door users want to open;
 Click “Add” to add it into list.
Valid private key information will be shown in the list. Administrator
could delete private key information or empty all the list.
Figure 3.7.4.4-2 Private pin code management

3.7.5. Unlock via HTTP command

Users can use a URL to remote unlock the door.

Go to Intercom - Relay to configure.
Switch: Enable this function. Disable by default.
UserName&Password: Users can setup the username and
password for HTTP unlock. Figure 3.7.5 Unlock via HTTP command

URL format:

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http://IP_address/fcgi/do?action=OpenDoor&UserName=&Pas
sword=&DoorNum=1.

3.7.6. Unlock via Exit Button

Go to Intercom - Input to configure input settings.

R27 supports three input triggers “Input A/B/C(DOOR A/B/C).”
Input Service: To enable or disable input trigger service.
Trigger Option: To choose open circuit trigger or closed circuit
trigger. “Low” means that connection between door terminal and
GND is closed, while “High” means the connection is opened.
Figure 3.7.6 Unlock via exit button
Door status: To show the status of input signal.

3.8. Reboot

Go to Upgrade - Basic, users can reboot the phone.

Figure 3.8 Reboot

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3.9. Reset

3.9.1. Reset in Device

Press “*2396#” to enter administrator interface. Press “3” to enter

system setting interface, and then press “2” to enter restore default
setting interface. After users are sure to make the device reset to
factory setting, they can swipe admin card or enter admin code, and
then the device will restore.
Note: All configurations will be reset after restore. Please backup
the data if users need.

3.9.2. Reset in Website

Go to Upgrade - Basic, users can reset the phone to factory

Figure 3.9.2 Reset in website
settings.

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4. Advanced Features
4.1. Phone Configuration

4.1.1. LED

Go to Intercom - LED Setting to configure.

Users can control three parts’ LED, screen, keypad and card area.
Users can also setup the valid time. For example, start time from 18
to 23 means the LED will light up from 6pm to 11pm. Figure 4.1.1 LED

4.1.2. IR LED

Go to Intercom - Advanced to configure.

Photoresistor: The setting is for night vision, when the surrounding
of R27 is very dark, infrared LED will turn on and R27 will turn to Figure 4.1.2 IR LED

night mode.

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Photoresistor value relates to light intensity and larger value means

that light intensity is smaller.
Users can configure the upper and lower bound and when
photoresistor value is larger than upper bound, infrared LED will
turn on. As contrast, when photoresistor value is smaller than lower
bound, infrared LED will turn off and device turns to normal mode.

4.1.3. RFID Card Code Display Related

Go to Intercom - Advanced to configure.

Display mode: To be compatible different card number formats in
different systems. The default 8HN means hexadecimal. Figure 4.1.3 RFID card code display related

4.1.4. Key Display Related

Go to Intercom - Basic to configure.

Send Key: Limit to use the “#” key. It will prevent someone to enter
Figure 4.1.4-1 Send key
the LCD setting illegally.

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DialPad Input Number Limit: To limit the input numbers to prevent

unnecessary security problems.

Figure 4.1.4-2 Dialpad input number limitation

4.2. Intercom

4.2.1. Call Time Related

Go to Intercom - Basic to configure.

Max Call Time: To configure the max call time.
Dial In Time: To configure the max incoming dial time, available
when auto answer is disabled.
Figure 4.2.1 Call time related
Dial Out Time: To configure the max no answer call time.

4.2.2. AEC Level

Go to Intercom - Basic to configure.

AEC Level: AEC is used to adjust the echo effect during the
communication. The default value is 700. Increase the level, the
Figure 4.2.2 AEC level
echo control is better.

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4.2.3. Intercom

Go to Phone - Call Feature to configure.

Intercom: Intercom allows users to establish a call directly with the
callee.
Active: To enable or disable Intercom feature.
Figure 4.2.3 Intercom

Intercom Mute: If enabled, once the call established, the callee will
be muted.

4.2.4. Return Code When Refuse

Go to Phone - Call Feature to configure.

Return Code When Refuse: Allows users to assign specific code
Figure 4.2.4 Return code when refuse
as return code to SIP server when an incoming call is rejected.

4.2.5. SIP Call Related

Go to Account - Advanced to configure the SIP call related.

Max Local SIP Port: To configure maximum local SIP port for

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designated SIP account.

Min Local SIP Port: To configure maximum local SIP port for
designated SIP account.
Caller ID Header: To choose caller ID header format.
Provisional Response ACK: 100% reliability for all provisional
messages, this means it will send ACK every time the phone
receives a provisional SIP message from SIP server.
Register with user=phone: If enabled, the phone will send
user=phone within SIP message.
Anonymous Call: If enabled, R27 will block its information when
calling out.
Anonymous Call Rejection: If enabled, calls who block their Figure 4.2.5 SIP call related

information will be screened out.

Missed Call Log: If enabled, any missed call will be recorded into
call log.
Prevent Hacking: If enabled, it will prevent SIP messages from
hacking.

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4.2.6. Codec

Go to Account - Advanced to configure SIP call related codec.

Sip Account: To choose which account to configure.
Audio Codec: R27 support four audio codecs: PCMA, PCMU,
G729, G722. Different audio codecs require different bandwidth,
users can enable/disable them according to different network
environment.
Note: Bandwidth consumption and sample rates are as below:

Codec Bandwidth Sample Rates

PCMA 64kbit/s 8kHz
PCMU 64kbit/s 8kHz
G729 8kbit/s 8kHz
G722 64kbit/s 16kHz
Figure 4.2.6-1 SIP call related codec

Video Codec: R27 support H.264 standard, which provides better

video quality at substantially lower bit rates than previous

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standards.
Codec Resolution: R27 support four resolutions, QCIF, CIF,
VGA, 4CIF and 720P.
Codec Bitrate: To configure bit rates of video stream.
Codec Payload: To configure RTP audio video profile.

Go to Phone - Call Feature to configure multicast related codec. Figure 4.2.6-2 Multicast related codec

4.2.7. Subscribe

Go to Account - Advanced to configure.

MWI: Message waiting indicator which is used to indicate whether
there is unread new voice message.
BLF: BLF is short for busy lamp field which is used to monitor the
designated extension status.
Figure 4.2.7 Subscribe
ACD: Automatic call distribution is often used in offices for
customer service, such as call center. The setting here is to
negotiate with the server about expire time of ACD subscription.

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4.2.8. DTMF

Go to Account - Advanced to configure RTP audio video profile for

DTMF and its payload type.
Type: Support inband, info, RFC2833 or their combination.
How To Notify DTMF: Only available when DTMF type is info. Figure 4.2.8 DTMF

DTMF Payload: To configure payload type for DTMF.

4.2.9. Session Timer

Go to Account - Advanced to configure.

If enabled, the on going call will be disconnected automatically once
the session expired unless it’s been refreshed by UAC or UAS. Figure 4.2.9 Session timer

4.2.10. BLF List

Go to Account - Advanced to configure to display or configure

BLF list URI address.
Figure 4.2.10 BLF list
BLF List URI: BLF List is short for busy lamp field list.

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BLFList PickUp Code: To set the BLF pick up code.

BLFList BargeIn Code: To set the BLF barge in code.

4.2.11. Encryption

Go to Account - Advanced to configure.

Figure 4.2.11 Encryption
If enabled, voice will be encrypted.

4.2.12. NAT

Go to Account - Advanced to display NAT related settings.

UDP Keep Alive message: If enabled, the phone will send UDP
keep-alive message periodically to router to keep NAT port alive.
Figure 4.2.12 NAT
UDP Alive Msg Interval: Keep alive message interval.
Rport: Remote port, if enabled, it will add remote port into outgoing
SIP message for designated account.

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4.2.13. User Agent

Go to Account - Advanced to configure. One can customize user

agent field in the SIP message. If user agent is set to specific value,
users can see the information from PCAP. If user agent is not set
Figure 4.2.13 User Agent

by default, users can see the company name, model number and
firmware version from PCAP.

4.3. Access Control

4.3.1. Web Relay

R27 can support to connect to web relay.

Go to Phone - WebRelay to configure.
Type: Connect web relay and choose the type.
Figure 4.3.1-1 Web relay
IP Address: Enter web relay’s IP address.
User Name: it is an authentication for connecting web relay.
Password: It is an authentication for connecting web relay.

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Web Relay Action: Web relay action is used to trigger the web
relay. The action URL is provided by web relay vendor.
Web Relay Key: If the DTMF keys are same with the local relay,
the web relay will be open with local relay. But if there are different,
the web relay is invalid.
Web Relay Extension: The web relay can only receive the DTMF
signal from the corresponding extension number.
Note: Users can modify username and password in web relay
website.
Figure 4.3.1-2 Web relay action settings

4.3.2. Wiegand

Using this feature to integrate with some wiegand access control.

R27 can be used as wiegand input or output.
Go to Intercom - Advanced to configure.
Wiegand Type: Support Wiegand 26 or 34. The different number Figure 4.3.2 Wiegand

means different bits.

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Wiegand Mode: Input or output. Typically, when users select input,

we generally connect the wiegand input device, such as the
wiegand card reader. Or R27 can be used as output, it is generally
used to connect the third-party access control, and R27 change the
card information as wiegand signal, and then transfer to the access
control module.

4.4. Security

4.4.1. Anti-alarm

Go to Intercom - Advanced to configure.

Tamper Alarm: R27 integrates internal gravity sensor for its own
security. After enabling tamper alarm, if the gravity of R27 changes
dramatically, it will alarm. Gravity sensor threshold stands for
Figure 4.4.1 Anti-alarm
sensitivity of sensor. Smaller the value, the more sensitive it is.

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4.4.2. Motion

R27 supports motion detection, go to Intercom - Motion to

configure detection related parameters.
Motion Detection: To enable or disable motion detection.
Motion Delay: To configure minimum time gap between two
snapshots.
Motion Detect Time Setting: To configure motion detect time
Figure 4.4.2 Motion
schedule.

4.4.3. Action

R27 supports to send notifications, snapshots via email and ftp

transfer method, or calls via sip call method, when trigger specific
actions.

4.4.3.1. Action Parameters

Go to Intercom - Action to set action receiver.

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Email Notification
Sender’s email address: To configure email address of sender.
Receiver’s email address: To configure email address of receiver.
SMTP server address: To configure SMTP server address of
sender.
SMTP user name: To configure user namer of SMTP service
(usually it is same with sender’s email address).
SMTP password: To configure password of SMTP service (usually
it is the same with the password of sender’s email).
Figure 4.4.3.1-1 Email notification parameters
Email subject: To configure subject of email.
Email content: To configure content of email.
Email Test: To test whether email notification is available.
FTP Notification
FTP Server: To configure URL of FTP server.
FTP User Name: To configure user name of FTP server.
FTP Password: To configure password of FTP server.
FTP Test: To test whether FTP notification is available. Figure 4.4.3.1-2 FTP notification parameters

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SIP Notification
SIP Call Number: To configure sip call number.
SIP Call Name: To configure display name of R27.
Figure 4.4.3.1-3 SIP call notification parameters

Five specific actions which will be triggered in R27:

4.4.3.2. No Answer Action

Go to Intercom - Basic to configure.

No Answer Action: For sending the notification to specified email if
Figure 4.4.3.2 No answer action
the call is not answered.

4.4.3.3. Call Event

Go to Intercom - Basic to configure.

Action to execute: To choose suitable way to receive message or
snapshot when dialing out. Figure 4.4.3.3 Call event

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HTTP URL: If users choose HTTP mode, enter the URL format:
http://http server IP address/any information.

4.4.3.4. Input Interface Triggered Action

Go to Intercom - Input to configure.

Action to execute: To choose which action to execute after
triggering.
Http URL: To configure URL, if HTTP action is chosen.
Action Delay: To configure after how long to execute to send out
notifications and trigger relay. Figure 4.4.3.4 Input interface triggered action

Open relay: To configure which relay to trigger.

4.4.3.5. Motion Triggered Action

Go to Intercom - Motion to configure.

Action to execute: To choose which action to execute after
triggering. Figure 4.4.3.5 Motion triggered action

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Http URL: To configure URL, if HTTP action is chosen.

SDMC Upload: Upload the capture to the SDMC.

4.4.3.6. Unlock via RFID Card Action

Go to Intercom - Card Setting to configure.

Action to execute: To choose which action to execute after
unlocking via a RFID card.
Figure 4.4.3.6 Unlock via RFID card action
Http URL: To configure URL, if HTTP action is chosen.

4.5. Upgrade

4.5.1. Web Upgrade

Go to Upgrade - Basic to do web upgrade.

Upgrade: Choose .rom firmware from the PC, and then click
“Submit” to start update.
Figure 4.5.1 Web upgrade

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4.5.2. Autop Upgrade

Go to Upgrade - Advanced to configure automatically update

server’s settings.
PNP
Plug and Play, once PNP is enabled, the phone will send SIP
subscription message to PNP server automatically to get auto
provisioning server’s address.
Figure 4.5.2-1 PNP
By default, this SIP message is sent to multicast address
224.0.1.75 (PNP server address by standard).
Manual Autop
Autop is a centralized and unified upgrade for phones. It is also a
simple and time-saving configuration for phones. It is mainly used
by devices to download corresponding configuration documents
from the server which is using TFTP / FTP / HTTP / HTTPS network
protocol. Achieving the purpose for updating devices’s
Figure 4.5.2-2 Manual auto provision
configurations and making users to change the phone configuration

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more easily, it is a typical C/S architecture upgrade mode, which is

mainly used by the terminal device or PBX server to initiate an
upgrade request.
URL: Auto provisioning server address.
User Name: Configure if server needs an username to access,
otherwise left blank.
Password: Configure if server needs a password to access,
otherwise left blank.
Common AES Key: Used for the phone to decipher common auto
provisioning configuration file.
AES Key (MAC): Used for the phone to decipher MAC-oriented
auto provisioning configuration file (for example, file name could be
0c1105888888.cfg if phone’s MAC address is 0c1105888888).
Note: AES is one of many encryption, it should be configured only
when configure file is ciphered with AES, otherwise left blank.
Automatic Autop
To display and configure auto provisioning mode settings.
Figure 4.5.2-3 Automatic provision

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This auto provisioning mode is actually self-explanatory.

For example, mode “Power on” means the phone will go to do
provisioning every time it powers on.
Note: Please refer to the related feature guide from forum.

4.5.3. Backup Config File

Go to Upgrade - Advanced to backup the config file.

Export Autop Template: To export current config file.
Others: To export current config file (Encrypted) or import new
config file.
Figure 4.5.3 Backup config file

4.6. Log

4.6.1. Call Log

Go to Phone - Call Log, users can see a list of call logs which have
dialed, received or missed. Users can delete call logs from list.
Figure 4.6.1 Call log

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4.6.2. Door Log

Go to Phone - Door Log, users can see a list of door logs which
records card information and date.

4.6.3. System Log

Go to Upgrade - Advanced to configure system log level and

export system log file.
System log level: From level 0 to 7. The higher level means the
more specific system log is saved to a temporary file. It’s level 3 by
Figure 4.6.2 Door log
default.
Export Log: Click to export temporary system log file to local PC.

4.6.4. PCAP Figure 4.6.3 System log

Go to Upgrade - Advanced to start, stop packets capturing or to

export captured packet file.
Figure 4.6.4 PCAP

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Start: To start capturing all the packets file sent or received from
phone.
Stop: To stop capturing packets.

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Abbreviations
ACS: Auto Configuration Server DNS-SRV: Service record in the Domain Name System

Auto: Automatically FTP: File Transfer Protocol

AEC: Configurable Acoustic and Line Echo Cancelers GND: Ground

ACD: Automatic Call Distribution HTTP: Hypertext Transfer Protocol

Autop: Automatical Provisioning HTTPS: Hypertext Transfer Protocol Secure

AES: Advanced Encryption Standard IP: Internet Protocol

BLF: Busy Lamp Field ID: Identification

COM: Common IR: Infrared

CPE: Customer Premise Equipment LCD: Liquid Crystal Display

CWMP: CPE WAN Management Protocol LED: Light Emitting Diode

DTMF: Dual Tone Multi-Frequency MAX: Maximum

DHCP: Dynamic Host Configuration Protocol POE: Power Over Ethernet

DNS: Domain Name System PCMA: Pulse Code Modulation A-Law

DND: Do Not Disturb PCMU: Pulse Code Modulation µ-Law

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PCAP: Packet Capture SIP: Session Initiation Protocol

PNP: Plug and Play SNMP: Simple Network Management Protocol

RFID: Radio Frequency Identification STUN: Session Traversal Utilities for NAT

RTP: Real-time Transport Protocol SNMP: Simple Mail Transfer Protocol

RTSP: Real Time Streaming Protocol SDMC: SIP Devices Management Center

MPEG: Moving Picture Experts Group TR069: Technical Report069

MWI: Message Waiting Indicator TCP: Transmission Control Protocol

NO: Normal Opened TLS: Transport Layer Security

NC: Normal Connected TFTP: Trivial File Transfer Protocol

NTP: Network Time Protocol UDP: User Datagram Protocol

NAT: Network Address Translation URL: Uniform Resource Locator

NVR: Network Video Recorder VLAN: Virtual Local Area Network

ONVIF: Open Network Video Interface Forum WG: Wiegand

 Contact us

For more information about the product, please visit us at www.akuvox.com or feel free to contact us by
Sales email: sales@akuvox.com
Technical support email: techsupport@akuvox.com
Telephone: +86-592-2133061 ext.7694/8162

We highly appreciate your feedback about our products.