Sanction Letter 1
Sanction Letter 1
Sanction Letter 1
Date: 14/02/2024
Ref:52079790
GIRISH BABU V
,
r f road, near venugopal swamy temple, Malur, Kolar,
Karnataka, 563130, India
Dear GIRISH BABU V
This letter is made in reference to your loan application number TBCL18-40214-2079790 dated 14/02/2024. Based on the
information you provided in your loan application we, Vivriti Capital Limited (formerly known as Vivriti Capital Private
Limited) (“VCL” or “Lender”), are pleased to inform you of the approval of your loan and offer you based on the following
terms and conditions:
Key fact sheet
Date Name of the Regulated entity Applicant Name
This document is computer generated and does not require the signature of the lender in order to be considered valid
(xv) Details of LSP acting as recovery agent and https://www.truecredits.in/lsps-dla
authorized to approach the borrower
(xvi) Name, designation, address and phone number Lender
of nodal grievance redressal officer designated • Name of the Grievance Redressal Officer: Ajit K Menon,
specifically to deal with FinTech/ digital lending Head and Vice President - Operations.
related complaints/ issues
LSP
Name: True Credits Private Limited
Registered office address: 5th Floor, HUDA City Metro
Station, Sector 29, Gurugram, Haryana, India
Website: www.truecredits.in
This document is computer generated and does not require the signature of the lender in order to be considered valid
Other terms and condition:
1. Loan disbursement will be made to bank account provided by you while applying for loan.
2. This loan sanction can be revoked and/ or canceled on the sole discretion of the Lender.
3. **Upon disbursement of loan, you shall have cooling off/ look-up period of 3 days from the date of disbursement of
loan during which you have option to exit from loan by pre-paying the outstanding principal amount of loan, along
with proportionate APR (if applicable), without any penalty (“Exit Option”). The Lender shall at its sole discretion
may levy / or waive levy of proportionate APR. In case you proceed to pay any EMI during the cooling off/look-up
period you shall be not eligible to avail Exit Option during said cooling off/look-up period.
4. Your repayment schedule shall be depending upon the actual date of disbursement of loan. You are advised to refer the
repayment schedule provided at the time of disbursement of loan.
5. Annualized 109.5% penal interest will be charged in case of repayment overdue on the principal due amount
from the date of default.
6. You can make the pre-payment of Installment or foreclose the loan without any penalty/foreclosure charges. However,
interest will be charged for the entire period of loan in both the situation.
7. Interest rate will be charged on reducing balance basis.
8. You shall be required to bear and pay applicable stamp duty, charges levied by Central Registry of Securitization
Asset Reconstruction and Security Interest of India (CERSAI) and all other statutory / regulatory charges / taxes that
are presently applicable and as may be made applicable from time to time. Such charges shall be non-refundable.
9. You acknowledge and confirm that the tax invoices for any fee charged under this Loan will be provided by VCL only
upon our request for the same.
10. VCL offers different interest rate based on loan amount, tenor, down payment, payment history with Lender or any
other lender of borrower, credit score provided by credit information companies, borrower's age, income, type of
documents provided by the applicant and/or any other information as may be required for the purpose of credit
evaluation.
11. You agree and acknowledge that the personal information such as name, address, contact number, ID, Address proof
etc. (“Personal Information”) provided by you to the DLA and/or LSP at the time of your registration will be shared
with the Lender for the purposes of your KYC verification in relation to this Loan and in this regard you agree to
maintain and update the Personal Information and to keep the Personal Information true, accurate and complete at all
times. You understand and acknowledge that this loan has been granted with clear understanding that you hereby
waive all rights including without limitation, immunity in respect of any repayment of loan by way of injunction or
moratorium available to you in the capacity of borrower.
12. You understand and acknowledge that the language of this Sanction letter is known to you and that you have read and
understood the features of the loan product and the terms and conditions mentioned herein and contained in any other
loan documents and shall abide by them including any amendment thereto, with free will and volition.
13. You understand and acknowledge the cost and charges associated with the loan and that once the disbursement is
made in your bank account, your loan cannot be withdrawn and reverted except as otherwise permitted by VCL or
under any applicable laws (Example: Cooling-off cases).
14. In case of any query /complaint you can contact through our helpline number 0120-4001028 and email cs@truecredits.
in and if query does not resolve on the stipulated time, then you can further approach the Grievance Redressal Officer
as per redressal policy available on https://www.vivriticapital.com/pdf/VCPL_Greivance%20Redressal%
20Mechanism_Nov%202022%20-%20Clean.pdf.
15. Please refer Terms and Conditions for obtaining loans from Vivriti Capital Limited (formerly known as Vivriti Capital
Private Limited) for terms and conditions applicable to this loan, a copy of which has been provided to you.
16. Please refer to https://www.vivriticapital.com/policies.html for privacy policy of Vivriti Capital Limited (formerly
known as Vivriti Capital Private Limited).
For and Behalf of Vivriti Capital Limited (formerly known as Vivriti Capital Private Limited)
Authorised Signatory
This document is computer generated and does not require the signature of the lender in order to be considered valid
Detailed Repayment Schedule
Instalment Due Date Outstanding Principal (in Interest (in Instalment (in
No. Principal (in Rupees) Rupees) Rupees)
Rupees)
1 15/03/2024 Rs. 6457 Rs. 963 Rs. 286 Rs. 1249
2 15/04/2024 Rs. 5494 Rs. 998 Rs. 251 Rs. 1249
3 15/05/2024 Rs. 4496 Rs. 1050 Rs. 199 Rs. 1249
4 15/06/2024 Rs. 3446 Rs. 1091 Rs. 158 Rs. 1249
5 15/07/2024 Rs. 2355 Rs. 1145 Rs. 104 Rs. 1249
6 15/08/2024 Rs. 1210 Rs. 1210 Rs. 55 Rs. 1265
The Borrower acknowledges that any delay or default in payment of any amount due and payable under the Loan might
adversely affect the Borrower’s credit score. The Borrower further acknowledges that the Outstanding Dues might be
classified in VCL’s books as a special mention account (“SMA”) if any amount due and payable thereunder is overdue.
For example, if any principle, interest, or any other amount is scheduled to be paid on the 31st day of a given month
("Scheduled Date") and such amount is not fully paid on or before such day, then the relevant loan account will be
classified as SMA-0 as of such day. If the overdue continues for more than 30 days from the Scheduled Date upto 60 days
from the Scheduled Date, then the account will be classified as SMA-1. If the overdue continues for more than 60 days
from the Scheduled Date upto 90 days from the Scheduled Date, then the account will be classified as SMA-2. If the
overdue continues for more than 90 days from the Scheduled Date, then the account will be classified as Non-Performing
Asset (“NPA”). Once a loan is classified as NPA, it shall remain as such till the time all overdue amounts are paid.
Illustration:
Scheduled Date: March 31, 2023
Classification Date of classification Condition for classification
This document is computer generated and does not require the signature of the lender in order to be considered valid
TERMS AND CONDITIONS FOR OBTAINING LOANS FROM
Vivriti Capital Limited (formerly known as Vivriti Capital Private Limited)
Vivriti Capital Limited (formerly known as Vivriti Capital Private Limited), a company incorporated under the
provisions of the Companies Act, 2013, as amended from time to time, having its registered office at Prestige Zackria
Metropolitan, No.200/1-8, 2nd Floor, Block 1, Anna Salai, Chennai, Tamil Nadu 600002, which is duly registered
NBFC with Reserve Bank of India (RBI) (hereinafter referred as “VCL” or “Lender”, which expression shall mean to
include its successors and assigns) may grant the Loan (as defined herein below) only after approval of the prescribed
Loan Application submitted by the Borrower to VCL. VCL reserves its right to refuse or reject any Loan Application
notwithstanding the applicants satisfying the Eligibility Criteria (as defined herein below), if any, set by VCL for the
approval of the Loan. The Borrower, who intends to obtain a Loan from VCL either once or multiple times, agrees and
abides by these terms and conditions as amended from time to time (hereinafter referred to as “T&C”). The Borrower
further agrees to execute such necessary documents or provide such necessary consent (either orally or in writing), as
may be deemed necessary by VCL to give effect to the terms of this T&C. This T&C as agreed by the Borrower shall
be applicable and binding on the Borrower in respect of any and all kinds of Loans approved/ disbursed by VCL in
favour of the Borrower as amended from time to time under this T&C.
1. DEFINITIONS
1. Unless otherwise stated under this T&C, the following definitions apply throughout –
1. “Alternate Payment Channel” means the payment mode/ channel either managed by VCL, or
by a third party duly authorised by VCL, to receive the Instalments and/ other dues from the
Borrower in respect of the Loan.
2. “Applicable Law” shall mean any statute, regulation, notification, circular, ordinance, court
order, decree, judgment, direction, guideline, or other binding action or requirement of an
authority which has the force of law in India.
3. “APR” means effective annualized interest rate (in percentage) to be computed on net disbursed
amount using IRR approach and reducing balance method.
4. “Automated Fund Transfer” shall mean and include transfer of funds through electronic
clearing service (debit), direct debit, automated clearing house (debit) or any other permissible
mode available from time to time for the purpose of debiting the bank account of a Person on the
basis of instructions given by such Person either in writing or through any electronic media.
5. “Borrower” means the Person who applies for and/or obtains Loan from VCL (including but
not limited to by using any of the Contact Options). The name and address of the Borrower shall
be mentioned in the Loan Documents issued to the Borrower for each Loan from VCL. For the
purpose of this T&C, the term ‘Borrower’ shall include the heirs, executors, administrators and
legal representatives of such Person.
6. “Cooling off/ Look-up Period” means the time window mentioned in the Sanction Letter
which shall be given to Borrower for exiting from Loans, in case Borrower decides not to
continue with the Loan.
7. “DLA” or “Digital Lending Application” means the web based or mobile based application by
name “True Balance” operated by Balancehero India Private Limited and engaged by LSP for
extending the Loan facilitation services.
8. “Due Date” means the date on or before which the Installment(s) of the respective Loan(s)
become due and repayable by the Borrower to VCL. The Due Date for each Installment of the
Loan shall be specified in the Loan Documents.
9. “Effective Date” in respect of each Loan obtained by the Borrower means, unless specified
otherwise, the respective date on which the Borrower consents (whether orally or in writing) to
obtain disbursement of respective Loan from VCL.
10. “Eligibility Criteria” means the minimum eligibility criteria set forth by VCL to judge the
credit worthiness of the Borrower, which is subject to change from time to time at the sole and
absolute discretion of VCL.
11. “Interest Amount” means the amount paid/to be paid by the Borrower to VCL over and above
the Loan amount excluding the amount paid as the penalty, fees, or any service charges/ fees of
whatever nature under this T&C.
12. “Loan” refers to the amount of loan amount approved by VCL from time to time as stated in the
Loan Documents and disbursed by VCL directly to the Borrower in the bank account of
Borrower on which interest is charged to the Borrower.
This document is computer generated and does not require the signature of the lender in order to be considered valid
13. “Loan Application” means the application submitted by the Borrower digitally to VCL for
applying for, and availing of, the Loan, together with all other information, particulars,
clarifications and declarations, if any, furnished by the Borrower in connection with the Loan.
14. “Loan Document(s)” means this T&C, Loan Application, Key Fact Sheet/Sanction Letter,
Disbursal Letter, Loan Agreement, Mandate and consent form (as the case may be) executed or
accepted or agreed upon by the Borrower and all other documents, instruments, certificates, and
agreements executed and/or delivered by the Borrower or any third party in connection with the
Loan, including but not limited to electronic records of any and all of the aforesaid.
15. "LSP” or “Lending Service Provider” means True Credit Private Limited, a company
incorporated under the Companies Act, 2013 and having its registered office at 5th Floor, Circle
Work, HUDA city Center metro station, Gurugram, Haryana , engaged by VCL for facilitating
loan facilities to the Borrower through the DLA.
16. “Sanction Letter” or "Key Fact Sheet” means the terms of the Loan issued or communicated
by way of any of the Contact Options by VCL to the Borrower confirming the grant of the Loan
to the Borrower subject to the terms and conditions contained in this T&C, the Sanction Letter
and other applicable Loan Documents.
17. “Mandate” means the instructions given by the Borrower to debit his/her bank account to make
the payment to VCL through Automated Fund Transfer for all the Loans availed by the
Borrower from VCL from time to time.
18. “Outstanding Balance” in respect of each Loan obtained by the Borrower means the balance of
the respective Loan outstanding along with all amounts payable by the Borrower to VCL
including principal amount, interest, fees, costs, charges, expenses etc.
19. “Person” shall include any individual, Hindu Undivided Family (HUF), partnership firm,
company, body corporate, association, society or any other legally recognized entity. The term
“he, him and himself in this T & C includes she, her and herself when the borrower is a woman.
20. “Processing Fee” means the fees charged by VCL to the Borrower as stated in the Loan
Documents for processing the Loan Application of the Borrower that shall be paid by the
Borrower at the time of disbursal of Loan.
2. LOAN AMOUNT
1. VCL shall provide the Loan to the Borrower strictly in accordance with this T&C and other terms &
conditions mentioned in other Loan Documents executed by and/ or agreed upon by the Borrower. The
amount of the Loan shall be mentioned in the Key Fact Sheet provided to the Borrower in case of each
approved Loan.
2. The Borrower hereby confirms and agrees that VCL may disburse the whole amount of the Loan or any
part thereof, either in one lump sum or in such instalments as may be decided by VCL.
3. VCL reserves the right to, and at its discretion shall be free to, recall the entire Loan and all monies due
and payable by the Borrower in respect of the Loan including Interest Amount, fees, penalties etc., if
any information supplied by the Borrower is found to be incorrect or false or if the Borrower commits
any default under this T&C and/ or the other Loan Document (including the Sanction Letter) executed
by and/ or agreed upon by the Borrower.
3. RATE OF INTEREST
1. The rate of interest as applicable to each Loan obtained by the Borrower from time to time shall be
communicated to the Borrower before the approval of such Loan(s) by VCL in writing through the Key
Fact Statement. The Interest Amount on the Loan has been/ shall be calculated at reducing balance rate
basis (referred to as “Interest Rate”) and such Interest Rate shall remain fixed during the period of
Loan, unless revised in accordance with this T&C. The Interest Rate as well as the Interest Amount
applicable to each such Loan shall be expressly stated in the Loan Documents of such Loan. The APR
as applicable shall be communicated to Borrower at the time of disbursement of Loan.
2. The Borrower confirms that he has reviewed and understood the internal guiding principles and interest
rate model of VCL as available on the website of VCL (www.vivriticapital.com) for the purpose of
determining and calculating rate of interest.
3. The Borrower understands that the Interest Amount is charged on the amount of the Loan as stated in
Loan Document and is likely to vary for different Borrowers and/ or for different loans based on factors
like cost of borrowed funds, cost of disbursements, market conditions, Applicable Laws, default risk,
period of loan, purpose, advance paid by the Borrower and financial position disclosed by Borrower
while submitting the Loan Application. The Borrower undertakes that he has agreed to pay the Interest
Amount on the respective Loan(s) after considering such fact and shall not dispute the same in future.
This document is computer generated and does not require the signature of the lender in order to be considered valid
4. Interest Amount in respect of each Loan will start accruing in favour of VCL on and from the
respective Effective Date until the repayment of the Loan and all monies due and payable by the
Borrower in respect of the Loan, including Interest Amount, fees, penalties etc., in full to the
satisfaction of VCL. In case the Interest Amount, if charged for the period commencing from the
Effective Date until the actual disbursal of the Loan, shall be adjusted suitably by VCL.
5. Interest Amount shall be computed on the basis of a year comprising of three hundred and sixty days.
4. LOAN REPAYMENT
1. The Borrower undertakes to repay the amount of respective Loan(s) together with the Interest Amount
in specified number of instalments of the equal amount throughout the tenure of each such Loan
(hereinafter referred to as “Instalments”), if stated in the Loan Documents not later than the respective
Due Dates. The amount of EMI shall be calculated by VCL on the basis of reducing balance Interest
Rate, the amount of the Loan and tenure of the Loan and is rounded off to the next one rupee. The
amount of Instalment shall be expressly communicated to the Borrower and the Borrower has agreed to
the same after fully understanding the method of computation of the Instalment and the number of
Instalment payable on the Loan (including Advance Instalment, if any, as specified in the Loan
Document).
2. The Borrower may pay in advance such number of Instalments as agreed with VCL and specifically
mentioned in the Sanction Letter and Loan Documents under any particular Loan (referred as “Advance
Instalments” in this T&C). VCL shall adjust the Advance Instalments, if any paid by the Borrower,
towards any Outstanding Balance in such manner and at such time as specifically described in the Loan
Document.
3. The Borrower shall continue to pay the Instalments not later than on the respective Due Dates for each
such Loan regardless of whether the purpose for which the Loan is obtained could not be achieved and/
or any other circumstance whatsoever, or any product purchased with the Loan is defective, returned,
lost, damaged, under repair or not working or not delivered or the purchase contract with any dealer is
terminated for any reason whatsoever.
4. Where any tax or other amount, including the interest thereon, is paid by VCL on behalf of the
Borrower either to any government/tax or other public authority, or to any dealer, or to any other Person
concerned, whether relating to the any product related to Loan or the Loan granted to the Borrower or
pursuant to any legal proceedings, at any time before, or after, or during the Loan is in existence, the
Borrower undertakes to reimburse the same to VCL along with interest thereon as set forth by the
applicable law, or under an arrangement with any dealer, as the case may be immediately on demand
and in the manner specified by VCL.
5. The Borrower agrees to pay the Instalment, penalties, fees and other sums due and payable by the
Borrower to VCL by any of the following modes as approved by VCL considering the information
provided by the Borrower:
1. Payment mode available in the DLA
2. Automated Fund Transfer
3. Alternate Payment Channel as indicated on the DLA
4. Any other mode as may be approved by VCL in writing from time to time and informed through
Contact Options.
6. VCL may, at its sole discretion, change the mode of payment adopted by the Borrower and require the
Borrower to make the payment as per the changed mode:
1. upon the request received from the Borrower and/ or as agreed with the Borrower, or
2. in the event of default in repayment of the Loan or any part of the Outstanding Balance by the
Borrower, or
3. in case Mandate provided by the Borrower is found to be invalid or incomplete.
7. Where the payment by the Borrower is made through Automated Fund Transfer, the Borrower assures
that
1. The Borrower shall maintain sufficient balance in the bank account from which the payment
shall be made.
2. The Borrower shall neither close the bank account nor give any direction to his bank to stop the
payment to VCL without prior written consent of VCL. The Borrower shall be liable to solely
bear and pay bounce fee/dishonour charges and late payment charges imposed by VCL without
any protest. The Borrower shall immediately inform VCL of the said bank account is freezed by
any authority and alternatively arrange for alternate bank account for making repayment on Due
Date.
3. Mandate shall not be withdrawn or cancelled by the Borrower without prior written notice of at
least 30 (thirty) days to VCL. In the event the Mandate is withdrawn or cancelled by the
Borrower upon prior notice to VCL and the same is approved by VCL, the Borrower
unconditionally agrees to ensure the payment through other channels and deliver to VCL all
documents proving sufficiently such change or issue new Mandate with immediate effect.
This document is computer generated and does not require the signature of the lender in order to be considered valid
4. Mandate given to VCL shall remain valid until the complete repayment of the Loan together
with all Interest Amount, charges, penalties or any other amount due to VCL.
5. The Borrower shall immediately issue fresh Mandate when the Loan has been restructured, or
the Mandate is incorrect/ lost/ misplaced, or any other circumstances have arisen that necessitate
modification or change in the existing Mandate. Until then the Borrower shall continue to make
payments through Alternate Payment Channels.
6. In the event of dishonour of transaction initiated through such Mandate, the Borrower hereby
authorises VCL to present the Mandate again with the bank of the Borrower for clearance/
payment any time at the sole discretion of VCL without any prior intimation to Borrower.
7. VCL is hereby authorised to debit the bank account of the Borrower one business day before the
respective Due Date(s) in the event such Due Date(s) falls on a bank holiday.
8. Where the Borrower agrees to make the payment through Alternate Payment Channel or any
other mode approved by VCL, the Borrower undertakes that:
1. Such payment shall be made only to the Person or agency duly authorised in writing by VCL.
9. VCL shall not be held responsible for delay or failure in payment of Installments caused due to
the loss or damage of the Mandate or due to any default of the collecting/ processing bank, or for
any failure occurred in accepting and/ or crediting such payment in favour of VCL due to any
discrepancy or non-functioning of the outlets/ kiosks of such Person / agency and the Borrower
shall be liable to solely bear and pay late payment charges, as applicable, imposed by VCL. The
Borrower understands and agrees that any such delay, non-performance, or default shall not
affect the liability of the Borrower to repay the Loan along with the Interest Amount, fees and
other charges. The Borrower shall be solely responsible to ensure that respective Instalments are
remitted to VCL in time without any delay or default.
10. Notwithstanding anything contained under this T&C and/ or the other Loan Documents
(including the Sanction Letter) executed by and/ or agreed upon by the Borrower, VCL shall
have the right to increase the number of Instalments and/ or alter and/ or reschedule the
Instalments and their amounts, resulting whether because of (i) change in stamp duty, or any
levy of any direct/indirect tax duties, cesses or other charges by any government authority, or (ii)
at the request of the Borrower received in writing. VCL shall have the absolute right to decide
the manner and the extent of such increase/ alteration/ re-scheduling with prospective effect or,
if decided so by the government authority in the respective change, with retrospective effect.
The Borrower expressly confirms to issue fresh Mandate, or make the payment through
Alternate Payment Channel or any other mode approved by VCL, based upon such increase
/alteration/rescheduling and, where such Instalments have been increased/ altered/ rescheduled
at the request of the Borrower, to pay any applicable charges/ fees as communicated to the
Borrower or indicated on website of VCL.
11. Unless otherwise decided by VCL at its sole discretion, any amount paid, or prepaid, by the
Borrower, either as Instalment or otherwise, shall be adjusted first towards the penalties and
charges, if any due and payable by the Borrower, then towards the overdue Instalment(s) and
then towards balance of the Interest Amount and the Loan principal amount respectively
12. The Borrower represents and undertakes to VCL that the Borrower shall be solely and absolutely
liable for the repayment of the Outstanding Balance in respect of each Loan from time to time
and he would repay/ pay the same without any requirement of any notice, demand or intimation
by VCL and the Borrower further undertakes and confirms that he/she shall not withhold or be
entitled to withhold the payments demanded by VCL and/or payment of any Instalment and/or
any other amount payable under the present T&C by the Borrower to VCL, on any ground
/dispute whatsoever, including but not limited to the existence of any dispute including any
dispute relating to computation of Interest and/or Instalment.
This document is computer generated and does not require the signature of the lender in order to be considered valid
6. PRE-PAYMENT OF THE LOAN
1. Upon disbursement of Loan, the Borrower shall have Cooling off/ Look-up Period of number of days as
specified in Sanction Letter and other Loan Documents during which Borrower shall have option to
cancel/exit from Loan by pre-paying the outstanding principal amount of loan, along with proportionate
APR (if applicable), without any penalty. VCL shall at its sole discretion may levy / or waive levy of
proportionate APR during Cooling off/Look-up Period. The terms and conditions for such prepayment
during Cooling off/ Look- up period may be communicated by VCL separately to Borrower and
Borrower hereby undertakes to comply with such terms and conditions.
2. In case the Borrower intends to prepay all or any of the Loan(s)or any of their part before the expiry of
respective loan period, the Borrower has to give a prior notice to VCL in writing of his intention to
prepay the Loan.
3. Except for Clause 6 (a) above, for the purpose of pre-payment of the Loan, the Borrower shall pay to
VCL the stipulated Instalments along with any applicable penalties and charges due to be paid by the
Borrower up to the date of such prepayment as stated in the Loan Document or charged under this T&C
and the Loan principal outstanding calculated as per Clause 3(a) above. Further, any pre-payment of
any of the Loan(s) by the Borrower shall be subject to expiry of the minimum moratorium period (i.e.
period during which the loan cannot be terminated by Borrower) as stated in the Loan Document, if any
and the payment of prepayment penalty as applicable to such Loan(s).
4. Notwithstanding the repayment schedule or conditions of this T&C, the Loan is repayable on demand
made by VCL and VCL shall have the right to be paid immediately by the Borrower on demand, the
entire Outstanding Balance in the event the instruction or order to recall the Loan is issued by the
concerned regulatory authority or the court of law for any reason whatsoever. The Borrower shall make
payment of the entire Outstanding Balance immediately on such demand being received from VCL. In
such an event, VCL shall also be entitled to adjust any amount of the Borrower lying in any other form
with VCL or any of its associates or branches towards the dues of the Borrower under the Loan.
This document is computer generated and does not require the signature of the lender in order to be considered valid
3. The Borrower understands and agrees that accepting instructions, or approving the Loan, through any
of the Contact Options shall at all times be subject to the sole discretion of VCL and that VCL may, at
its sole discretion, refuse to act based on such instructions. The Borrower acknowledges that the range
of services/ Loan(s) provided over the Contact Options may change from time to time. The Borrower
agrees that VCL may add or discontinue anytime all or any of the Contact Options for granting Loan(s)
and other related services by sending notice/ communication to the Borrower through e-mail/ sms/
phone call/ DLA. The Borrower confirms that VCL has the absolute right to make changes in the terms
and conditions for availing all or any of the Contact Options. Borrower’s use of these Contact Options
or related services after the effective date of the change/ amendment of the terms and conditions of the
Contact Options will constitute Borrower’s acceptance of and agreement to such change(s).
4. The Borrower agrees that, in the case of telephone communications (including AVR, sms, mobile
applications etc.) or DLA, as the case may be, VCL may require the Borrower to use/ enter a password
allotted by the LSP to such Borrower or may ask the Borrower questions about himself/herself and
about particulars of the Borrower’s account(s) including a personal identification number in order to
verify the Borrower’s identity and/ or may require a call-back procedure, all as deemed appropriate by
VCL. The Borrower is obliged to keep any password and any identification number designated by or
provided to him/her hereunder as confidential, and he/she shall be responsible for any consequence that
may arise from the use of such password by any other Person. VCL shall not be liable in any manner
for access to the account of the Borrower by use of the user password by any Person whomsoever. The
Borrower irrevocably and unconditionally consents to VCL recording of all the Borrower’s electronic
communication (e.g. telephone calls, electronic mail, sms, mobile application or other) and storage of
electronic media by VCL and accepts such recordings and electronic media as evidence with regard to
acceptance of all the terms of the Loan(s) including, but not limited to, the grant of the Loan, levy of
any fee/ charges, Interest Amount over each such Loan (s), rate of Interest applicable on each such
Loan, period for each such Loan borrowed by Borrower and the number/ amount of Monthly Instalment
Borrower has to pay to VCL for each such Loan). The Borrower further accepts that such record may
be used by VCL as evidence in a court of law or any legal proceeding.
5. The Borrower understands and agrees that for the purposes of on-boarding/or Know Your Customer
(KYC) process, VCL shall require access for camera, microphone, location or any other facility of
Borrower’s mobile phone used for applying for Loan, as necessary for the purpose of on-boarding/
KYC process. The Borrower shall provide such access to VCL or its service provider/ agents, including
the LSP so to complete such on-boarding/ KYC process.
6. The Borrower understands and agrees that for the purpose of capturing economic profile for evaluating
credit worthiness of the Borrower or for any other process for credit appraisal for Loan, VCL shall
require information of Borrower through Contact Options and the Borrower shall provide access of
same as per Applicable Law.
7. It is also understood and agreed to by the Borrower that only the Borrower shall communicate
instructions over the Contact Options. VCL does not have to accept telephone/ mobile/ sms/e- mail
instructions by a nominee of the Borrower, and the Borrower will not allow anyone other than the
Borrower to make telephone/ mobile/ sms/e-mail/DLA instructions on his/her behalf.
8. The Borrower confirms that he/she is fully aware of and consents to the risks associated with
transmitting instructions/data for obtaining Loan(s)/ funds transfer via Contact Options, or any other
mobile facility. The Borrowers agrees that confirmation of the Borrower’s identity, by the Borrower’s
submission of the personal details required by VCL, will be sufficient evidence for VCL to identify the
Borrower and to act upon the Borrower’s instructions. The Borrower authorizes VCL and directs VCL
to act upon instructions for funds transfer given via such Contact Options purportedly issued by,
believed by VCL to be issued by or originated from the Borrower as identified in the Loan Application
or related Documents.
9. The Borrower agrees that VCL’s records (be they electronic, written or otherwise) pertaining to each of
the Loan obtained from VCL will be final and binding and that the Borrower shall not deny the validity
of the transactions made in relation to the Loan(s).
10. Before using any of the Contact Options, the Borrower is required to read and electronically agree to
(“sign”) related terms and conditions and/or disclosures.
11. The LSP may allot a user password for the DLA to the Borrower and the Borrower agrees as follows:
1. The user password may be communicated to the Borrower in such manner as may be deemed fit
by VCL/LSP, at the risk of the Borrower.
2. The Borrower shall not disclose the user password to any Person and shall further prevent
discovery of the same by any Person.
3. VCL, may at its discretion allow the Borrower at any time to access the details of the Loan and
verify the statements and position based on the user password issued.
4. In case of loss, theft and disclosure of the user password, the Borrower shall communicate the
same to VCL and the LSP and in any event not later than 48 hours.
This document is computer generated and does not require the signature of the lender in order to be considered valid
9. ASSIGNMENT AND SUB-CONTRACTING
1. VCL shall be entitled to sell, transfer, assign, or securitize any of its right and obligations hereunder to
any Person without the consent of the Borrower. Any such sale, assignment, securitization or transfer
shall conclusively bind the Borrower. The Borrower shall be bound to fulfil and perform all his/her
obligations to such transferee/ assignee, including the payment of Outstanding Balance. The Borrower
confirms and agrees that transferee/assignee shall be entitled to collect the due amounts in respect of a
Loan from the Borrower.
2. VCL shall also have the right to share all information and documents relating to the Borrower and/or
the Loan amount availed by the Borrower and/ or the default committed by the Borrower with the
Person to whom VCL has sold, assigned, securitised or transferred in any other manner, all or any of
the rights/ obligations of VCL as per this T&C and the Borrower confirms he/she has no objection if
such details, information and documents relating to the Borrower are so shared.
3. The Borrower expressly recognises and consents to the right of VCL to appoint and authorise one or
more Persons, who may or may not be the employee or officer of VCL, to exercise any or all the rights/
powers of VCL provided under this T&C, whether relating to the administration, processing, collection,
recovery of the Outstanding Balance on behalf of VCL, and to provide such Persons all or part of the
information/ data relating to the Borrower and/or the Loan availed by the Borrower and/ or the default
committed by the Borrower.
4. The Borrower shall not assign or sub-contract its rights and obligations under this T&C to any other
Person without the prior consent in writing of VCL.
This document is computer generated and does not require the signature of the lender in order to be considered valid
4. VCL shall have a paramount lien and right of set off on/ against (a) all insurance proceeds
whatsoever from the security as and when created, (b) any money to be paid/ refunded by VCL
to the Borrower arising out of any other agreement/ arrangement as well as (c) all other monies,
securities, deposits of any kind and nature and all other assets and properties belonging to the
Borrower or standing to the Borrower’s credit (whether held singly or jointly with any other
Person), which are deposited with/under the control of VCL whether by way of security or
otherwise pursuant to any contract entered/to be entered into by the Borrower in any capacity
and VCL shall be entitled and authorized to exercise such right of lien & set off against all such
amounts and assets for settlement of the Borrower's dues with or without any further notice to
the Borrower.
5. If required by VCL in the event of Borrower’s failure to make the payment through any of the
mode provided under Clause 4(e) above, the Borrower shall intimate and instruct his/her
employer, in case the Borrower is employed, to transfer every month from his /her salary/
emoluments a specific sum (being the Payment) towards the repayment of the Loan to VCL. The
Borrower confirms that VCL shall have the authority to approach his/her employer directly for
repayment of Payment and/or any other charges/sums due from the Borrower to VCL.
6. To initiate appropriate legal proceedings before the arbitrator appointed under clause 16 of this
Agreement or before Court of Law, as case may be, for taking recourse to the legal remedies
provided in Applicable Law in force from time to time. The Borrower shall be liable to
immediately reimburse the entire cost to VCL in respect of all legal/ arbitration proceedings,
including but not limited to, the fees of lawyers, court fees, legal notices, reminder notices,
letters, legal summons etc. without any dispute/ protest.
7. VCL shall be entitled to exercise such other rights as may be available to it under this T&C and/
or the other Loan Documents (including the Sanction Letter) executed by and/ or agreed upon by
the Borrower and/ or under Applicable Law.
2. VCL may, apart from exercising all or any of the aforesaid rights in case of default(s) caused by the
Borrower, enforce following rights with respect to any security/ hypothecation, if any, created in favour
of VCL –
1. To send the notice in writing to the Borrower informing about such default and/ or calling upon
the Borrower to make payments of all the dues in respect of the Loan and, if the Borrower fails
to comply with such notice, VCL shall have right to take possession of the security if the dues
remain unpaid within seven days from the date of such notice.
2. If Borrower fails to comply with the demand of VCL to hand over the security to the
representative of VCL, VCL shall have right as per the Applicable Law to enter into any place or
premises where such security is situated or kept or stored, and for the purpose of such entry, to
do all acts, deeds or things as are deemed necessary by VCL or its representatives and to take
charge and/or to seize, recover, receive and/or take possession of all or any of the security.
3. If Borrower fails to comply with the demand of VCL to hand over the security to the
representative of VCL, VCL shall have right as per the Applicable Law to enter into any place or
premises where such security is situated or kept or stored, and for the purpose of such entry, to
do all acts, deeds or things as are deemed necessary by VCL or its representatives and to take
charge and/or to seize, recover, receive and/or take possession of all or any of the security.
4. Upon taking possession of the security, VCL may call upon the Borrower to repay and close the
entire Loan amount with Interest Amount and all applicable charges, fees, costs and penalties as
per the Loan Document, including expenses incurred for taking and/ or storing the possession of
the security (i.e. yard charges) before the sale/auction of the security within the time specified by
VCL in such notice and if the Borrower honours and makes the payment of the entire Loan
amount with Interest Amount, fees, penalties, costs and other applicable charges in accordance
with such notice, VCL shall handover the subject of the security to the Borrower provided this
does not bar VCL rights to take such similar action for any future defaults made by the Borrower.
This document is computer generated and does not require the signature of the lender in order to be considered valid
5. In case the Borrower fails to comply with such requisitions and demand made by VCL as
mentioned in this Clause 11, VCL shall be at liberty to forthwith or at any time, either by public
auction or tender or private contract, to sell and dispose off all or any part of the security to any
third party in such manner as VCL shall think fit without any further notice or intimation to the
Borrower. After selling/ disposing off the said security, if the sale proceeds thereof is less than
the total Outstanding Balance as on the date of such sale/ disposal, the Borrower shall be liable
to pay such shortfall to VCL within the time period specified by VCL. If Borrower fails to pay
the Outstanding Balance amount within the given time period, VCL would be duly entitled to
recover the Outstanding Balance amount along with Interest Amount and other charges from the
Borrower as per law. It is hereby clarified that VCL would also be duly entitled to initiate
proceedings for recovery of the Outstanding Balance on the Loan even without first repossessing
the security . The Borrower undertakes and confirms that security repossessed by VCL shall be
sold by VCL on behalf of the Borrower and the transfer of ownership in the security would be
directly from the Borrower to the new buyer. Any liability on account of value added tax, GST,
sales tax, or any other tax/ duty levied or imposed on such sale and paid by VCL shall be
recovered by VCL from Borrower either from the sale proceeds of the security or in any other
manner whatsoever.
3. In case the Borrower commits default in the repayment of any sum owing under any such Loan
(including the payment of interest thereon) on the Due Date(s), VCL and/or the Reserve Bank of India
will have an unqualified right to disclose or publish the information and data relating to the Borrower
and/or the Loan availed by the Borrower and/ or the default committed by the Borrower to other banks,
financial institutions, the Credit Information Companies or any other authorised agency in such manner
and through such medium as VCL or Reserve Bank of India in their absolute discretion may think fit in
accordance with the Applicable Law and the Borrower agrees and gives consent for the disclosure,
processing, or use of such information/ data by VCL/ Reserve Bank of India/ Credit Information
Companies.
4. VCL or its officers, agents or nominees shall not be in any way responsible for any loss, damage,
limitation, or depreciation that the Borrower and/ or security (if created) may suffer or sustain on any
account whatsoever in respect of Loan or whilst the security is in the possession of VCL, its officers,
agents or nominees or because of exercise or non-exercise of the rights, powers, or remedies available
to the VCL or its officers, agents or nominees and all such loss, damage or depreciation shall be debited
to the account of the Borrower howsoever the same may have been caused. Neither VCL nor its agents,
officers or nominees shall be in any way responsible and liable and the Borrower hereby agrees not to
make VCL or its officers, agents or any nominees liable for any loss, damage, limitation or otherwise
for any belongings and articles that may be kept or lying in the security at the time of taking charge and
/or possession, or seizure of the security.
12. NOTICE
1. The Borrower agrees and confirms that where any document, notice, intimation, information,
communication and/ or demand is required to be provided/ made by VCL to the Borrower under this
T&C and/ or the other Documents and/ or Applicable Law, such document, notice, intimation,
information, communication and/ or demand shall be deemed to have been provided/ made and shall be
binding of the Borrower if the same is rendered or made available by VCL by using any of the Contact
Options.
2. Any such notice by VCL will be deemed to be effective if sent by personal delivery, when delivered, if
sent by post, two days after being deposited in the post and if sent by courier, two days after being
deposited with the courier and if sent by e-mail/ sms/ fax or posted on DLA, immediately upon the
same being sent by VCL.
3. Without prejudice, VCL may also send any notice to the Borrower on any additional address (s), which
come to its knowledge. In case VCL intimates its change of address to the Borrower, the Borrower shall
also send the notice to that address also. Any notice by Borrower shall be sent either by personal
delivery, or by registered post, and shall be deemed to be delivered only when it is actually received by
VCL.
This document is computer generated and does not require the signature of the lender in order to be considered valid
3. The Borrower shall not utilize Loan for any for any child, or forced labour. The Borrower will not
employ children in any manner that is economically exploitative, or is likely to be hazardous or to
interfere with the child’s education, or to be harmful to the child’s health or physical, mental, spiritual,
moral, or social development. The Borrower will identify the presence of all persons under the age of
18. Where national laws have provisions for the employment of minors, the Borrower will follow those
laws applicable to the Borrower. Children under the age of 18 will not be employed by Borrower in
hazardous work. All work of persons under the age of 18 will be subject to an appropriate risk
assessment and regular monitoring of health, working conditions, and hours of work.
4. The Borrower shall not use the proceeds of the Loan in a manner or for a purpose that would violate
applicable anti-corruption laws.
14. DECLARATIONS BY THE BORROWER-
The Borrower makes the following representations and warranties to VCL as of the date of this T&C and such
representations and warranties shall be repeated on each day until the repayment of the entire Outstanding
Balance in full to the satisfaction of VCL:
1. That this T&C and all Documents, hereunder as required, will be valid and binding obligations of the
Borrower and enforceable in accordance with their respective terms until VCL has issued a certificate
in writing to the Borrower stating that Borrower has discharged all his/ her liabilities towards VCL
under all the Loans to the satisfaction of VCL.
2. That the Borrower does not violate any covenants, conditions and stipulations under any existing
agreement entered into by the Borrower with any third party by availing the Loan from VCL.
3. The Borrower hereby declares that all the information provided by the Borrower, either verbally or in
writing or by way of any of the Contact Options, and documents submitted before or at the time of
submitting Loan Application, or before or at the time of execution of this T&C are true, genuine and
correct and the Borrower further assures that any information demanded by VCL in the future shall be
immediately provided by the Borrower with complete accuracy.
4. The Borrower hereby confirms that the Borrower shall not have any right to terminate this T&C until
the whole of the Outstanding Balance is repaid in the manner directed by VCL.
5. The Borrower hereby consents that VCL and/ or his/her authorised representative may communicate
with the Borrower either by phone calls, sms, electronic mails or through any other mode of
communication available for the purpose of discussing the current status of his/her Loan(s) or reminder/
collection of any dues in respect of any Loan or for any matter related to the Loan(s) and such phone
calls, sms, etc., shall not be covered under the purview of “Do Not Disturb” policy of the Telecom
Regulatory Authority of India (TRAI). For this purpose, Borrower hereby grants permission to VCL and
/or its authorised representative to contact him/her any time between 0800 hours to 1900 hours as per
applicable laws. The Borrower may inform VCL if some other time is convenient for the Borrower by
calling the customer care department/ recovery department/ or any other authorized representatives of
VCL.
6. The Borrower confirms that neither Borrower nor Borrowers’ family members is citizen or reside in
any country which is not Financial Action Task Force (FATF) compliant or from any country which is
enemy country of India.
7. The Borrower undertakes to pay each of the Monthly Instalments on or before the respective Due Dates
without any default.
8. The Borrower undertakes to inform VCL within 07 days of any change in his/her residential address,
employment, telephone numbers, or change in any of the details provided to VCL in writing or by using
any Contact Options as made available by VCL.
9. The Borrower confirms that there is no action, suit, proceedings or investigation pending or, to the
knowledge of the Borrower, is threatened, by or against the Borrower before any Court of Law or any
government authority which might have a material adverse effect on the financial and other affairs of
the Borrower or which might put into question the validity or performance of this T&C.
10. The Borrower shall intimate VCL promptly of any dispute which might arise between the Borrower and
any Person or any government authority thereby affecting the ability of the Borrower to repay the Loan
in the manner stipulated hereunder.
11. The Borrower shall at all times abide by the laws in India, and in particular, provisions of the
Prevention of Money Laundering Act, 2002.
12. The Borrower by availing the Loan shall have deemed to have warranted and undertaken to the VCL as
follows: (a) Due Payment of public and other demands i.e. the Borrower has/have paid all public
demands such as Income Tax and all the other taxes and revenues payable to the Government of India
or to the Government of any State or to any local authority and that at present there are no arrears of
such taxes and revenues due and outstanding. (b) It shall be the Borrower’s obligation to keep being
acquainted with the rules of VCL, in force from time to time. (c) To make regular payments to the VCL.
13. The Borrower is of sound mind and has not hidden any material fact from VCL which may hamper
/adversely affect the performance of obligation by Borrower under Loan Documents.
This document is computer generated and does not require the signature of the lender in order to be considered valid
14. The Borrower hereby warrants shall not do any act/omission in order to avoid payment of Loan on Due
Dates including giving threatening communications through any Contact Options or misbehaving with
any representatives/ customer management of VCL.
15. (i) where the Borrower is an individual, he/she is not a director or specified near relation of a director of
the Lender or any banking company; (ii) where the Borrower is a partnership firm/HUF/Limited
Liability Partnership (LLP), none of the partners or members of the HUF or LLP and none of the
director of the partners (in case the partners are body corporate) in the LLP, is a director or specified
near relation of a director of the Lender or any banking company; and (iii) where the Borrower is a joint
stock company, none of its directors, is a director or specified near relation of a director of the Lender
or any banking company;
16. no director of the Lender is a director, manager, managing agent, employee or guarantor of the
Borrower, or of a subsidiary of the Borrower or of the holding company of the Borrower or holds
substantial interest in the Borrower or a subsidiary or the holding company of the Borrower and no
directors of any other bank/financial institutions holds substantial interest or is interested as director or
as a guarantor of the Borrower.
17. The Borrower hereby warrants that the Borrower shall not make any wrong statement publicly against
VCL (including posting false/ abusive messages in social media platforms) with motive to avoid
repayment of Loan.
This document is computer generated and does not require the signature of the lender in order to be considered valid
17. CONFIDENTIALITY AND CONSENT FOR DISCLOSURE:
1. VCL shall exercise care while handling any confidential information. However, the Borrower
acknowledges and accepts that the VCL shall, in accordance with Applicable Law, be entitled to
disclose information (i) to the VCL’s affiliates, sub-contractors, agents, service providers, partners,
lenders, investors, research agencies (ii) to prospective transferees or purchasers of any interest in the
Loan, (iii) as required by law or any government order or direction including disclosure as maybe
necessary to perform or fulfill any requirement specified by the RBI, (iv) as deemed necessary by the
VCL while exercising its remedies under the Loan Documents. the VCL shall also be entitled to
disclosure without any notice to the Borrower/s all or any information/documents or the data including
but not limited (a) information and data relating to the Borrower; (b) the information or data relating to
any credit facility availed of/to be availed by the Borrower; (c) default, if any, committed by the
Borrower, for protecting its interests to income tax authorities, credit rating agencies or any other
Government or any other Regulatory Authorities/Bodies/ Departments/authorities as and when so
demanded.
2. The Borrower understand that as a pre-condition relating to grant of Loan to the Borrower, VCL
requires the consent of the Borrower for disclosure by VCL of information and data relating to
Borrower, of the Loan availed/be availed of by Borrower/s, obligations assumed/to be assumed by
Borrower in relation thereto and/or default if any, committed by Borrower, in discharge thereof.
3. Accordingly, the Borrower has/have no objection to the disclosure by VCL of all or any such, (a)
information and data relating to Borrower; (b) information or data relating to Loan, or any credit facility
availed/to be availed by Borrower; (c) information and data relating to obligations assumed by
Borrower in relation to the Loan/credit facility(ies) granted/to be granted by VCL; and (d) information
and data relating to default, if any committed by Borrower in the discharge of such obligation, as the
VCL may deem appropriate and necessary to disclose and furnish to any agency as the VCL feels
appropriate, in accordance with applicable laws or as authorized by RBI.
4. The Borrower declare/s that the information and data furnished by him/her to the VCL is true and
correct.
18. ACCEPTANCE
1. THE BORROWER CONFIRMS HAVING PERUSED, UNDERSTOOD AND AGREED TO THIS
ENTIRE T&C CONSTITUTING OF ABOVE CLAUSES INCLUDING THE LOAN AND OTHER
PRODUCT DETAILS, VCL’s METHOD OF CALCULATING INSTALMENT AND APPLICABLE
CHARGES. THE AFOREMENTIONED T&C AND OTHER DOCUMENTS HAVE BEEN
EXPLAINED TO THE BORROWER IN THE LANGUAGE UNDERSTOOD BY THE BORROWER
AND THE BORROWER HAS UNDERSTOOD THE ENTIRE MEANING OF THE VARIOUS
CLAUSES STATED IN THIS T&C.THE BORROWER IS AWARE THAT VCL HAS AGREED TO
GRANT LOAN TO BORROWER ONLY ON THE BASIS OF THE REPRESENTATIONS AND
WARRANTIES/ DECLARATIONS MADE BY THE BORROWER AND THE UNDERTAKING
PROVIDED BY THE BORROWER TO ABIDE BY THE TERMS OF THIS T&C.
19. EXECUTION THROUGH DIGITAL/ELECTRONIC MODE:
1. Each Party acknowledges and agrees that any request, notice, correspondence or any other writing
whatsoever ("Writing") required or contemplated under this T&C may be executed and any delivery,
offer, acceptance or any other action whatsoever ("Action") in respect of this T&C may be undertaken
in electronic form by way of a click wrap or any other electronic/digital means of executing or
authenticating transactions ("Electronic Form") as may be enabled by the LSP. For avoidance of doubt,
it is clarified that communications in Electronic Form include any Writing or Action undertaken on the
DLA or any technology platform, mobile application or website provided by LSP.
2. Each Party agrees that the use of a keypad, mouse or other device to select an item, button, icon or
similar act/action, or to otherwise provide instructions on a mobile application or a website or in
accessing or making any transaction regarding this Agreement constitutes a signature, acceptance and
agreement as if actually signed in writing.
3. Each Party confirms that any Writing or Action made or undertaken by the Parties in Electronic Form
shall be valid, binding and legally enforceable against such Party and it shall not raise any objection or
claim or disclaim any liability under or in relation to the validity or enforceability of a Writing or
Action solely on account of it being in Electronic Form.
This document is computer generated and does not require the signature of the lender in order to be considered valid