HP Troubleshooting Assessment (0001106069)

Which of these utilities provides proactive features such as automated updates?
Select the correct response.
HP Support Assistant
A customer calls, when they power up the computer, they get a blank display after a
series of audible beeps sound. Which one of these actions would be valid for this
situation? Select the correct response.
Count the number of beeps heard after the computer is powered up
When replacing a socketed CPU there are several critical aspects to ensure proper
placement and connectivity. Which aspect is depicted in the photo? Select the
correct response.
Align the processor with the correct orientation in the processor socket.
You are tasked with replacing the WWAN module on an HP EliteBook. What is the first
step you should take before performing the repair? Select the correct response.
Ensure that you have an ESD wriststrap on.
To replace a customer's notebook battery which is connected to the board with a

cable, which of these tools are required?
A flat-bladed wooden stick
Which statement is correct about the Feature Byte and Build ID? Select the correct
response.
They must be programmed into DMI after replacing a system board.
A customer calls with issues with their hard drive. You run the Hard Drive SMART
test. What information from the test do you need to supply for the Case Notes?
Select the correct response.
Failure ID
What is best method to isolate an issue to a specific component? Select the correct
response.
Access the HP Hardware Diagnostics for UEFI - Component Test

Which of these is a service considerations for a system with a TPM? Select the
correct response.
They cannot be removed from the system board.
You have replaced the system board in an HP PC. What must you do?
Use the HP System Board Configuration Tool to program the system board
A customer calls and requests that an HP service technician replace a mandatory CSR
part. What is the procedure for this? Select the correct response.
The customer is charged travel and labor costs for the replacement.
What key do you press to access the HP Startup Menu? Select the correct response.
Esc
Which electrostatic discharge (ESD) precaution should you take before beginning to
work on a computer? Select the correct response.
Wear a wrist strap and ground to the common ground point.
After you replaced the system board on an HP Workstation, your customer asks you to
reconfigure the Hardware RAID. What should you do first? Select the correct
response.
Enable RAID in the system BIOS.
A common reason for replacing a system board occurs when.. Select the answer that
completes the sentence? Select the correct response.
Components are disconnected improperly leading to damage of the system board
Which statement is correct about the application of thermal grease after processor
replacement? Select the correct response.
Apply the appropriate amount of grease (according to instructions) evenly over the
processor.
What should you do before you format a drive or restore an image? Select the
correct response.
Back up data
If you replace a system board, which of these tools ships with the kit? Select the
correct response.
None
You are replacing memory on a customer's computer and need to find the correct part
number for supported memory. Which resources provide this information? (Select
two.)
HP Part Surfer
Product QuickSpecs
- What guidelines should you follow prior to ordering and installing memory in an
HP business PC or notebook? Select the correct response.
Make sure the memory conforms to the PC’s requirement for pairing, types, and
speed.
Which of these stages are part of the Troubleshooting Methodology? Select all that
apply.
Evaluate symptoms reported by customer or derived from tests

Develop an action plan for resolving the issue
Implement resolution from action plan
Validate whether problem is solved
You are trying to locate a part number for warranty replacement of a faulty
component. Which part number should you use? Select the correct response.
Spare part number
- What step must you take if you replace the system board in a system in which
Intel Optane is installed? Select the correct response.
Enable Intel Optane in the BIOS before installing the storage drive and Intel
Optane Memory Card
You are repairing an HP notebook that uses several types of electronic repair
tapes. What should you be sure to do when servicing products that use adhesives and
tapes? Select the correct response.
Replace the tape if it does not provide adequate adhesion during reassembly.
You are replacing a hard drive in a customer's computer. Which resource should you
use to locate the most recent spare part number? Select the correct response.
HP Part Surfer
A customer calls and asks that you replace a part. What are some of the methods you
would use to determine that the part is faulty? Select all that apply.
Ensure the customer is running the latest firmware

Verify that the operating system is functioning
Check that the BIOS is configured properly
Run hardware diagnostics on the part
Verify with the customer that they haven't installed new apps
A customer call and requests that HP replace a part. After determing that the part
is under warranty. What would be your first step? Select the correct response.
Validate that the original part is faulty

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Which of these utilities provides proactive features such as automated updates?

Select the correct response.

Count the number of beeps heard after the computer is powered up

Ensure that you have an ESD wriststrap on.

To replace a customer's notebook battery which is connected to the board with a

A flat-bladed wooden stick

They must be programmed into DMI after replacing a system board.

Access the HP Hardware Diagnostics for UEFI - Component Test

They cannot be removed from the system board.

Wear a wrist strap and ground to the common ground point.

Enable RAID in the system BIOS.

Components are disconnected improperly leading to damage of the system board

Evaluate symptoms reported by customer or derived from tests

Spare part number

Ensure the customer is running the latest firmware

Validate that the original part is faulty

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