Lovleen

L G Gill
C a s e M a n a g e r / C a r e C o o r d i n a t o r

0452556035 ABOUT ME
Lovleengill20@gmail.co
m
617 Grand Boulevard An analytical thinker with excellent I am a Business Management
Craigieburn 3064 problem-solving skills, able to multi-task Postgraduate, have hands on Work
in a high volume, fast-paced work experience on management positions
in different sectors includes Education,
environment. Team player with a high
Retail and Community Services.
level of self-motivation to maintain the
quality of services in Human services
Sector.

SKILLS P R O F E S S I O N A L A C H I E V E M E N T S
• I was awarded an Emerging Leader Award in the Northern Territory Disability and
▪ Leadership
▪ Negotiation inclusion Awards 2019; these awards were sponsored by NT Government. I was
▪ Scheduling awarded for the opportunity to support the families during their transition to NDIS
▪ Cost Control Funding. I did ensure to maintain the integrity of the care recipients as well as their
▪ Risk Management elderly parents. Another reason for this award was to manage the change and
▪ Contract Management
ensure this program is financially viable without compromising the quality of the
▪ Critical Thinking
▪ Coaching services.
▪ Project Recovery • I won the best newcomer in the agency jigsaw Blue in 2020.
▪ Quality Management • Assisted in transition with my existing organization Co As IT and within an year’s
▪ Communication time have moved to manage the complex care clients.
▪ Team Management

EDUCATION
EXPERIENCE
Master of Business Administration
Corllins University Case Manager/Care Coordinator
Bachelors of Arts and Human Services
Co.As.IT June 2021-Currently Working
SGGS College
Diploma of Community Services During my stay at Co As IT, my KPI’s includes but not limited to
AITM
• Implement effective and efficient business systems to support appropriate and
Advanced Diploma of Community cost-effective service outcomes for clients and the provision of timely qualitative
Services and quantitative service data information.
Selmar Institute
Currently pursuing will be completed by August
2023
 Lovleen
L G Gill
C a s e M a n a g e r / C a r e C o o r d i n a t o r

C a s e M a n a g e r / C a r e C o o r d i n a t o r

• Seek and develop joint program opportunities with external agencies.

Utilizing qualitative and quantitative data, develop and present annual Business Plans including plans for portfolio responsibilities.

• Participate in the development, implementation and maintenance of policies, procedures to support consistent practice, service
provision and quality of care across Aged & Disability Services.

• understanding of their needs and aspirations in order to explore options and develop actions that will best meet their needs.

• Advocate internally and externally to ensure systems and services protect the rights of clients and give greatest client control over
decision-making.

• Promote capacity building, restorative care, and social inclusion to maintain and promote independence and autonomy.

• Actively and positively promote processes and systems which ensure effective teamwork and communication through:

̵ Listening to and involving others.

̵ Sharing knowledge and keeping people informed.

̵ Speaking openly and constructively about issues that affect the client, team or service.

̵ Actively seeking out opportunities to work together with other teams on common issues.

̵ Fostering a culture where all staff value and use the different skills and expertise available within the team and readily seek support and
assistance from others.

• Support and promote collaborative relationships between service providers for the benefit of people accessing services. Participate in
the preparation of operational budgets and manage the service in accordance with available resources.

• Implement agreed strategies to address budget variances, which are evaluated.

• Prepare written information (reports, recommendations, policies, etc) and financial data (estimates, budgets, progress etc) for
procedural planning, decision making, and monitoring purposes as required.

• Implement C’s financial management processes including profiling, forecasting and budget reviews.

• Manage and monitor Service Level Agreements with relevant external service providers ensuring performance is consistent with
performance indicators.

• Establish and implement effective communication and feedback mechanisms with relevant service providers.

• Particiapte in the preparation of operational budgets and manage the service in accordance with available resources
 Lovleen
L G Gill
C a s e M a n a g e r / C a r e C o o r d i n a t o r

• Implement agreed strategies to address budget variances, which are evaluated.

• Prepare written information (reports, recommendations, policies, etc) and financial data (estimates, budgets, progress etc) for
procedural planning, decision making, and monitoring purposes as required.

• Implement Co As IT’s financial management processes including profiling, forecasting and budget reviews.

• Manage and monitor Service Level Agreements with relevant external service providers ensuring performance is consistent with
performance indicators.

• Establish and implement effective communication and feedback mechanisms with relevant service providers.

Supported Independent Living Coordinator

Jigsaw Blue June 2020- June 2021

• PRODA reporting on restrictive practices on weekly basis.

• Review for behavior support practices in place with all the allied health professionals.
• Attendance and contribution to team and organizational meetings, including the provision of in-services and quality and service
development activities.
• Commitment to continuous professional development including participation in regular supervision, being part of local adult services
networks, keeping up to date with relevant research and attending professional development events/activities.
• Adherence to NDIS, Carpentaria and Carpentaria Adult Services Policies and Procedures.
• Ensure SIL participants receive a safe and high-quality program that exemplifies the NDIS principles of choice and control; and monitor,
investigate, report and mitigate unauthorised use of restrictive practices.
• Implement and review person centred plans and supports for new and existing participants, ensuring all teams are fully trained to meet
the needs of the individual.
• Meet regularly with the participants, families’ guardians and significant others to discuss ongoing support delivered within the
participant’s plan.
• Provide line management to SIL team leaders, including support in human resource and financial management.
• Ensure Carpentaria’s policies and procedures are understood and followed by staff.
• Role model appropriate behaviours to team leaders and staff to ensure participants are engaged within the SIL setting.
• To provide advice and support to the Client Service Manager, supervisors and support workers on service delivery, systems and
processes.
• Support the Client Service Manager to manage complaints, grievances, critical incidents and other service delivery matters.
• Establish effective internal and external relationships through networking, attending team meetings and external meetings to achieve
positive outcomes in the SIL setting.
• Ensure that appropriate records and data are kept for clients within Carpentaria policy.
• Proactively attend and participate in personal and professional development programs, seminars as appropriate and required to
maintain current best practice effectiveness in area of speciality.
• Provide a safe workplace for staff by ensuring Carpentaria Workplace Health and Safety policy implementation.
• Require to be on call.
 Lovleen
L G Gill
C a s e M a n a g e r / C a r e C o o r d i n a t o r

Project Manager and Supported Independent Living Coordinator

Carpentaria 2015-June 2020

I am working as a Project officer as well as SIL Coordinator in Carpentaria. I have a team of 42 Support Staff who directly report to me, but
manages a team of 150 Support Staff together with other SIL Coordinators.
• Working with Adult Services Team, scope, develop, implement, and evaluate a sustainable service delivery model for Adult Services
using an action research design.
• Develop new partnerships with remote and community-based services using collaborative teamwork and capacity building practices.
• Implement and evaluate the model to test and refine the service delivery and evaluate service outcomes.
• Community Visits to develop Partnerships.
• Identify key infrastructure to support service delivery, include vehicle access and accommodation for visiting therapists.
• Engage locally based cultural consultants and potential adult services.
• Develop Telerehabilitation options to support service access for families.

• Work Collaboratively with families to assess, plan, implement and review targeted and meaningful developmental adult services.
• Engage families within Carpentaria relationship-based service model scaffold and enhanced therapeutic outcomes and parental play
skills that support development.

Maintain accurate and up to date documentation including clinical notes and reports in accordance with professional standards and relevant
legislation including the disability Act.

• Attendance and contribution to team and organizational meetings, including the provision of in-services and quality and service
development activities.
• Commitment to continuous professional development including participation in regular supervision, being part of local adult services
networks, keeping up to date with relevant research and attending professional development events/activities.
• Adherence to NDIS, Carpentaria and Carpentaria Adult Services Policies and Procedures.
• Ensure SIL participants receive a safe and high-quality program that exemplifies the NDIS principles of choice and control; and monitor,
investigate, report and mitigate unauthorised use of restrictive practices.
• Implement and review person centred plans and supports for new and existing participants, ensuring all teams are fully trained to meet
the needs of the individual.
• Meet regularly with the participants, families’ guardians and significant others to discuss ongoing support delivered within the
participant’s plan.
• Provide line management to SIL team leaders, including support in human resource and financial management.
• Ensure Carpentaria’s policies and procedures are understood and followed by staff.
• Role model appropriate behaviours to team leaders and staff to ensure participants are engaged within the SIL setting.
• To provide advice and support to the Client Service Manager, supervisors and support workers on service delivery, systems and
processes.
• Support the Client Service Manager to manage complaints, grievances, critical incidents and other service delivery matters.
• Establish effective internal and external relationships through networking, attending team meetings and external meetings to achieve
positive outcomes in the SIL setting.
• Ensure that appropriate records and data are kept for clients within Carpentaria policy.
• Proactively attend and participate in personal and professional development programs, seminars as appropriate and required to
maintain current best practice effectiveness in area of speciality.
• Provide a safe workplace for staff by ensuring Carpentaria Workplace Health and Safety policy implementation.
• Require to be on call.
 Lovleen
L G Gill
C a s e M a n a g e r / C a r e C o o r d i n a t o r

Training Manager

Remda Pty Ltd 2012-2015

A People Development Manager or Training Manager is responsible for the areas of a <<Manager>> plus McDonald’s policies and procedures,
principal accountabilities include but are not limited to:
• Lead and monitor the development and MDP training of all restaurant employees including Cert II and Cert III students. Provide written
feedback to employees on the completion of these programs.
• Ensure all managers have e id and passwords for the assed mcd website so that training materials are readily available (i.e. SOC’s,
employee handbooks, CTDP/intranet access)
• Conduct and follow up the orientation on the completion of the crew orientation program with new employees.
• Identify employee vacancies and recruit, interview and select applicants using the me time program and Hiring and delight.
• Promote usage of me time within the restaurant and act as first port of call for all technical difficulties
• Maintain open channels of communication between managers, crew and parents through resources such as crew notice boards,
letters/mail outs, pay slip notation, Family and Friend nights etc.
• Perform staffing duties, including dealing with understaffing, administering disciplinary procedures (e.g., Counselling employees for
breach of restaurant policies etc.), mediating disputes between employees and issuing final warnings and dismissals.
• Facilitate administration of crew opinion surveys, including development and execution of action plans based on crew opinion surveys, to
increase employee satisfaction & morale.
• Conduct regular communication/Rapp sessions.
• Create, implement and follow up on all restaurant crew incentive programs and recognition programs.
• Advise managers of trends in exit interviews data and suggest action to proactively reduce levels of future turnover.
• Conduct exit interviews and update selection criteria/recruitment process based on exit interview data.
• Ensure the performance review process is completed for all employees following the correct timelines for review periods.
• Communicate and manage people minimums e.g., Child Legislation Act- (liaise with Management Team to make recommendations to
prevent breaches
• Complete all Cert II and Cert III/MDP administrative paperwork eg: Registration forms, claim forms, cancellation forms, accreditation
tracking and MDP completion and sign-off review.
• Review all training plans for people in your restaurant monthly to ensure progress timelines are being met.
• Conduct one-on-one follow-up interviews after orientation within 60 days of start date.
• The HRM will be trained in areas of people management and will therefore be equipped to handle any people matters in the most effective
manner.
• Having one person taking responsibility for selection and recruitment will ensure that.
o The selection process is standardized.
o HRM will be able to establish rapport with new employee from an early age.
 Lovleen
L G Gill
C a s e M a n a g e r / C a r e C o o r d i n a t o r

Training Manager

Australian Institute of Technology and Management 2010-2012

Promoted to manager position to recruit, train and supervise admin staff and provide assistance to students. Foster an environment in which guests
enjoy high levels of training support and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and
efficient transactions at checkout.
Major Job roles include:
• Vet track database management as per different course outlines
• Responsible for special events and feedback for students at regular intervals
• Have complete understanding of VET Sector and update on time-to-time changes in training requirements or course outlines.
• Conducting orientation sessions for all new students to ensure that students will understand all the policy and procedures including OHS
and emergency evacuation procedures.
• Ensure student files are complete before handing in the qualifications.
• Ensure the compliance management of an RTO.
• Qualification database management and inform the relevant departments.
• Have a very good understanding of PRISMS for overseas students.
• Plan, develop and implement strategy for HR management and development (including recruitment and selection policy/practices,
discipline, grievance, counselling, pay and conditions, contracts, training and development, morale and motivation, culture and attitudinal
development, performance appraisals and quality management issues).
• Providing training to overseas students in Diploma and Advanced Diploma courses.
• Maintenance of MIS
• To plan, organize, direct, control or coordinate the personnel, training, or employee relations activities of an organization.
•

Professional References

- References can be provided upon request.