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UPS SYSTEM, Type: PEW / PDW
TABLE OF CONTENTS:
1. Maintenance of the UPS System
1.1 Monthly checks
1.2 Semiannual checks
1.3 Annual checks
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MAINTENANCE
Due to the critical intended purpose and to ensure the safe and reliable operation of the equipment,
inspection and preventive maintenance are essential.
For the checks listed below a brief report/checklist shall be issued where all findings are
documented. These records must be available in case of a warranty claim.
reset the alarms by pressing the button and make sure that the UPS operates
5. Press the button S3 «LAMP TEST». All operating status and alarm indications must
illuminate as long as the button is pressed.
2. Read out the event log and analyse it. In case of irregularities which can not be explained,
kindly contact the GUTOR support.
3. Only for systems with filter mats: Check whether the filter mats are dirty.
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MAINTENANCE
1.3 ANNUAL CHECKS
1. Monthly & semiannual checks as above.
2. Check tightness of all connections. Check the screws and nuts in the device (in volt-free
condition — system isolated).
Detailed corresponding data for the maintenance of the battery see the information given by
the battery manufacturer in «Battery documentation».
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MAINTENANCE
2.1 MONTHLY CHECKS
The following checks should be performed at the same time as the monthly checks of the
UPS system:
2. Check all wet battery cells on the liquid level and if necessary refill ( see «Battery
documentation»).
3. Check the voltage of each individual cell (in the case of wet battery cells additionally the
specific gravity) of the «pilot cells» ( see «Battery documentation»).
3. Check the battery with the rectifier switched on. Measure and record the voltage of each cell.
In the case of wet cells additionally the specific gravity must be checked and recorded.
At the end of this check the capacity of the battery is low. If at this time a mains
failure occurs, it will have a direct influence on the emergency current time
(autonomy time). Therefore, this check must be co-ordinated with the personnel
(e.g. operator of the connected load). Nevertheless, the test should not be
foregone because it provides the best information on the condition of the batteries.
1. Start with fully charged batteries, i.e. if the system has been in normal operation for longer
than 8 hours.
2. For testing the battery capacity from the foil key board proceed as follows: push and
is shown on the display, where «xxx» is the back-up time of the last test — if not performed
before or if the test has been aborted, «???» is shown.
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MAINTENANCE
where «time > …min.» is only shown if option «Advanced battery monitor» is installed.
4. Wait until the display shows: and a short alarm has been activated.
If during the test a mains fault occurs, the test will immediately be aborted and no test result will be
obtained. When reading out data of the battery capacity test in the display after a test has been
aborted, «???» is shown, i.e. that no result was obtained
Please note that after a battery capacity test it will take about 8...24 hours before the battery is
recharged and the full back-up time is available again.
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REPLACEMENT OF COMPONENTS & PARTS
UPS SYSTEM, Type: PEW / PDW
As a minimum GUTOR specifies that the following components and parts in the UPS systems are
replaced according to the time periods indicated:
These values refer to a maximum ambient temperature of 40° Celsius and a maximum load of 70%.
If one of these values is continuously exceeded, the items mentioned must be replaced 1 year
earlier.
Note 2: With enabled battery monitor (option) the battery is automatically monitored.
In the case of a faulty battery an alarm is generated.
Note 3: The air filters must be checked at least every 6 months. Dependent on the contamination
they must be replaced immediately.
09-08-12 mp
09-08-12 MDR
09-08-12
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REPLACEMENT OF COMPONENTS & PARTS
Options
Replacement cycle intervals may be shorter and the scope may need to be
extended if the system is exposed to harsh environmental conditions
(vibration, climate, air-pollution).
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SERVICE — TRAINING — CONTACT
ADDRESSES
TABLE OF CONTENTS:
1. Service/Repairs
1.1 Call for After Sales Service and Return of Parts
1.2 Installation and Commissioning
1.3 Maintenance
2. Spare Parts
3. Training
3.1 Level 1: Operation
3.2 Level 2: Maintenance
3.3 Level 3: Service
3.4 Training for Design Engineers
3.5 Training for Installation Supervisors
4. Contact Addresses
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SERVICE — TRAINING — CONTACT ADDRESSES
1. SERVICE/REPAIRS
1.1 CALL FOR AFTER SALES SERVICE AND RETURN OF PARTS
LABEL «RETURN OF PARTS»:
This label contains all necessary information for the return of parts or for contacting our service
department. It is adhered behind the front door near the name plate.
The necessary information to call for service action are mentioned on the name plate.
885-3854
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SERVICE — TRAINING — CONTACT ADDRESSES
1.2 INSTALLATION AND COMMISSIONING
Upon completion of all tests at GUTOR’s test bay the systems are shipped to the customer site by
ship, air and or land transport. On site, GUTOR-trained and licensed field service engineers (FSE)
perform numerous services such as:
GUTOR‘s Installation, commissioning and testing services are designed according to customer
needs to ensure best possible operational condition and to guarantee highest possible system
availability and reliability.
1.3 MAINTENANCE
Maintenance covers several important aspects which have a deep impact on the availability and
reliability of the entire system and the plant it services. The aspects of maintenance are divided in:
Preventive Maintenance
The concept of preventive maintenance comprises planned maintenance tasks. Their purpose is to
minimize breakdowns, excessive depreciation of the system and to maximize availability and
reliability during the entire life span. The individual preventive maintenance jobs are performed
according to the system maintenance manual and the OEM maintenance checklist. Preventive
maintenance requires adequately-trained and experienced manpower, replacements of those parts
with limited lifetime, tools and instruments to perform the respective work.
Corrective Maintenance
Preventive maintenance cannot prevent a breakdown that is caused by external influences,
operational error or a part failure. If an unexpected breakdown occurs it is important that the system
is repaired, tested and brought back to operation immediately.
Hotline Services
For operational questions, remote advice, or the request of a field service engineer (FSE).
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SERVICE — TRAINING — CONTACT ADDRESSES
1.3.1 TAILORED MAINTENANCE PACKAGES
We have bundled above maintenance aspects into three professional packages to cover individual
customer requirements ranging from minimum service, to absolute peace of mind. You choose the
package that suits your requirements.
Pro-Life
This comprehensive package provides customers with an all-inclusive service, and total peace of
mind from day one. GUTOR takes care of:
♦ All regular preventive maintenance including material and tools
♦ Software & hardware updates
♦ All corrective maintenance including material and tools
♦ Guaranteed service response time
♦ Guaranteed product response time
♦ Extended warranty for as long as the package contract lasts
♦ 24 hours, 7 days a week hotline
Pro-Partner
With this package GUTOR caters for customers who maintain a GUTOR trained, own maintenance
force capable of performing regular minor preventive works, and minor corrective jobs on all the
systems by themselves. GUTOR take care of major preventive works and respond to unexpected
major technical failures. The package includes:
♦ Major preventive maintenance including material and tools
♦ Software & hardware updates
♦ Major corrective maintenance including material and tools
♦ Guaranteed service response time
♦ Guaranteed product response time
♦ Extended warranty for as long as the package contract lasts
♦ 24 hours, 7 days a week hotline
Pro-Flex
In cases where customers require fast and in-depth expertise to solve unexpected major failures
GUTOR guarantee quick and reliable help as and when required. This package guarantees:
♦ Major preventive maintenance including material and tools
♦ Software updates
♦ Service and material response time
♦ 24 hours, 7 days a week hotline
Pro-Basic
For customers who want to have organized an easy way to standardize the maintenance of their
systems. GUTOR takes care of standard preventive checks and responds to unexpected major
technical failures. The package includes:
♦ 1 standard preventive maintenance job per system & year
♦ Software updates
♦ Service and material response time
♦ 24 hours, 7 days a week hotline
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SERVICE — TRAINING — CONTACT ADDRESSES
Pro-Light
For customers who want to have an easy access to service & support at any time. GUTOR takes
care of updating the Software. The package includes:
♦ Software updates
♦ Service and material Response time
♦ 24 hours, 7 days a week hotline
2. SPARE PARTS
Spare parts are differentiated according to the various plant requirements:
♦ Spares for commissioning
♦ Spares for preventive maintenance
♦ Spares for corrective maintenance as strategic stock
The selection of the correct spare parts is crucial. We gladly support you in defining the spare parts
needed taking in consideration of your installed GUTOR systems and requirements.
3. TRAINING
Uninterruptible Power Supply (UPS) systems from GUTOR are designed according to individual
customer needs. Technical staff servicing and maintaining these systems therefore receive
customized training based on specific requirements in relation to those particular systems installed
on-site.
GUTOR offers three different training levels concerning operation, maintenance, and service
respectively. Each training course, as well as the documentation, are individually tailored based on
the customer's installed fleet. All levels are appropriate for the operation and maintenance
requirements of the GUTOR systems.
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SERVICE — TRAINING — CONTACT ADDRESSES
We recommend Level 1 training to all personnel working with (and in-charge of) GUTOR systems.
We also recommend clients having a «Pro-Life» maintenance contract to attend this course.
Requirements:
The participants should have a basic education in electronics. Special UPS knowledge is not
necessary.
Requirements:
Level 1 is a prerequisite for Level 2, and shall be completed first. The participants should
have a solid education in electronics.
Requirements:
Level 1 and Level 2 are prerequisites for Level 3, and shall be completed first. The
participants should have a solid education in electronics.
An explanation of the important aspects of system options and basic battery rules are also
included.
Requirements:
The participants should have a solid education in electronics.
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SERVICE — TRAINING — CONTACT ADDRESSES
Requirements:
The participants should have a solid education in electronics.
4. CONTACT ADDRESSES
GUTOR Electronic LLC
Hardstrasse 72-74
Internet : www.gutor-service.com
E-Mail : gutor.customerservice@apcc.com
Phone: ++ 41 56 437 34 34
Fax: ++ 41 56 437 34 21
Further Offices in: China, Brazil, Germany, India, Japan, Mexico, Nigeria, Qatar, Russia, U.S.A.,
U.A.E.
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