Afzaal - Fiaz - CV - HN - Afzaal Khan
Afzaal - Fiaz - CV - HN - Afzaal Khan
Afzaal - Fiaz - CV - HN - Afzaal Khan
Afzaal Fiaz
PEC # MECH/41849 — +92-3072849497 | Afzaalkhan263@gmail.com
https://www.linkedin.com/in/engr-afzaal-fiaz-561804159/—Age 26
Current city: Lahore, From: Faisalabad
Objective
Self-motivated Automotive Engineer with an in-depth understanding and knowledge of Aftermarket
Parts/Services & Testing techniques. I am looking for a service engineer role with a leading automobile
company. In this role, I will apply my expertise in automotive repair and maintenance, as well as my technical
skills and commitment to customer satisfaction. Possess a master's degree in automotive engineering and
strong data assimilation skills (MS Office, LinkedIn Certified).
Education
M.Sc. Automotive Engineering 2019 – 2021
University of Engineering & Technology Lahore, Punjab
B.Sc. Mechanical Engineering 2014 – 2018
University of Engineering & Technology Lahore, Punjab
F.Sc. Pre-Engineering 2012 to 2014
Punjab Group of Colleges Faisalabad, Punjab
Experience
Assistant Manager Aftersales 2-year, 2-month Nov 2020 – Present
JW FORLAND Lahore, Punjab
Manufacturer of Foton vehicles
Responsibilities as Assistant Manager in Aftersales department
• Handling warranty complaints and providing technical support to the dealership.
• Coordinate with dealership technical staff on fault diagnosis & cause analysis.
• Process warranty orders and daily update of the complaint log.
• Reporting critical and repeated problems to the principal.
• Coordinate with the Aftersales manager to conduct Technical Training, Service promotional activities.
• Verification & submission of dealer warranty claims and report to Finance department.
• Monthly reporting of service activities, complaints trends, and resolution.
• Completed the required documentation for the 2022 QMS ISO audit.
• QIR report to QC department on repeated critical faults.
• Coordinate with the parts department regarding the arrangement of warranty parts.