Managing IT services today has rarely been more an IT help desk / support ticket solution or need to challenging, and your users expect a lot from you. perform more advanced ITIL service management With Ivanti® Neurons for ITSM, you gain a proven, processes, the modular design of Ivanti Neurons for robust IT service management solution that transforms ITSM is packaged to deploy quickly and scale easily to help desks and support teams into strategic business adapt as your requirements grow. enablers. Optimized for the cloud but also available Improve Service Quality on-premises, this fully multi-tenant solution improves day-to-day operations and helps IT teams administer Automation services enable service owners and world-class service management for IT and for other business managers to adapt, design, and take control business departments. of workflows without any coding, improving quality and consistency of services. Pre-defined workflow Deliver More Strategic Value blocks integrate smoothly with external systems Reduce Escalations Ivanti Neurons for ITSM provides enterprise-capable, and data sources to pull in required information and Empower your service desk team to quickly resolve end-to-end service management capabilities connect to other tools for end-to-end automated many more incidents on the first call without throughout the service delivery lifecycle, from request processes. Analysts leverage relevant information disrupting your customers. Service desk teams can capture to remediation. Built on industry standards along with automatic ticket classification exactly when use powerful diagnostic and remediation capabilities with 11 ITIL 4-certified practices, Ivanti Neurons for they need it to grasp situations quickly and streamline with confidence. Analysts can resolve incidents ITSM is designed to expand as your needs increase. processes to resolve issues more efficiently. immediately with automated, pre-packaged, Automated workflows eliminate costly manual specialist-level actions, cutting through the complexity processes while making operations more efficient, and high costs associated with most escalations. compliant, and secure. Whether you’re looking for
ivanti.com Enjoy Proactive Support quickly and easily. Your users can simply have a
Leverage cloud-based bots powered by hyper- conversation with a bot to obtain answers, submit
automation to not only free up staff time but also requests, or ask for help. Ticket management is a snap
fix previously unreported or ignored user issues
when users can simply ask about status, make an proactively. Ease your support-team burden with update, or create a new ticket. Bots are available automatic detection and resolution of IT issues and 24x7 and fully integrated with Ivanti Neurons for ITSM connect proactively with your customers by resolving workflows to further reduce the IT team’s workload. their problems before they call. Expedite issue Expand self-service capabilities by offering your users detections, resolve incidents automatically, and free the Ivanti Service Catalog for enhanced visibility and up IT to focus on more innovation while improving the access into all service offerings for the enterprise— user experience. IT and non-IT. All self-service requests go through Gain Actionable Insights Optimize Your Assets individually configurable approval processes, turning Monitor service delivery, quality, and commitments requests into approved and documented orders. Easy Gain complete discovery and visibility to maximize with role-based dashboards that provide the real-time integration into the corporate website or employee the performance and value of your hardware and information, flexibility, and tools needed to configure portal, along with full mobile support, means users software assets. Automatically pre-populate your reports easily through a drag-and-drop interface. obtain the services they need—anytime, anywhere. CMDB, reclaim unused software, meet compliance Out-of-the-box dashboards and reports provide a requirements, and save time with a centralized view of Boost Caller Satisfaction single view of operational, financial, and productivity your assets, relationships and service maps. No more metrics to help you determine how well you’re meeting Voice automation empowers your IT service team guesswork on where you stand with your effective performance and business goals. Additional inventory to improve customer satisfaction by handling calls license position. Know what assets you have, where and asset data dashboards enable you to make better more effectively. Ivanti Neurons for ITSM integrates they are, how they’re used, and how they perform and more informed decisions about your IT landscape. existing phone infrastructure with the IT service desk for better decisions at any stage of an asset’s and environment for intelligent call routing, integrated Increase Time to Value service’s lifecycle. voice response, voice self-service, screen pops, No-code capabilities provide your IT team the Provide Engaging Self Service and call-management functionality. Reduce costs autonomy to customize the solution’s workflows and further with phone-enabled self-service for resetting Transform the service experience for your users with user interfaces [painlessly/effortlessly/easily] without passwords, initiating and approving change requests, AI-powered chatbots. Your users and employees the need for costly developer resources. Not only or checking service-request status. gain the innovative tool they need to help themselves does this reduce the total cost of ownership it also enables organizations to seamlessly upgrade and to
Ivanti Neurons for ITSM | DATASHEET 2
take full advantage of the ongoing enhancements Stay Connected that Ivanti Neurons for ITSM has to offer. Most of all, Your employees aren’t always at their desks, yet they no-code reduces the time to value and helps drive still need help-desk access. With the Ivanti Neurons rapid innovation, improving customer satisfaction and for ITSM Mobile App, staff and users can employ their supporting cross-organization results. mobile devices to stay connected no matter where ivanti.com they are. Allow them to check on incidents, submit 1 800 982 2130 Cloud or On-Premise, You Decide requests, or search for answers to IT questions. Make sales@ivanti.com
Built on a multi-tenant technology platform designed it part of your communication strategy so everyone
for the cloud, Ivanti Neurons for ITSM offers you full stays in touch and productive while on the move.
flexibility to deploy in the cloud, on-premises, or a Deliver Enterprise Services Beyond IT
hybrid combination. Easily move from one deployment Do other departments come to you to learn how model to another without losing functionality or data. you’ve improved your service delivery? A modern Every deployment approach delivers maximum value service-delivery experience doesn’t have to be through ease of consolidation, configuration options, limited to IT. All business departments must become simplified deployment, automated workflow system, more efficient and proactive by transforming manual and socially enabled self-service access. processes driven currently by ad hoc emails, dated spreadsheets, or paper documents.
With Ivanti Neurons for ITSM, your IT team is well
positioned to automate the services and offerings of other departments. Partner with them to leverage your ITSM tools and practices to develop and deliver new innovative services.
