Rajesh Upreti

(347)-985- 0557
rajeshupreti2014@gmail.com

Professional Overview

 Over 8 years of progressive experience in diverse range of Information Technology fields as Business Analyst,
specializing in retail/Supply chain-Logistic/Mobile domains.
 Well-developed business and supply chain understanding attained through diverse assignments in logistics, sales,
and business analysis at both staff and manufacturing locations.
 Expertise in ECommerce in a retail environment and functions like Merchandising, Store and warehouse operations,
Supply Chain, Warehouse Management, POS and Content management.
 Prepared detailed reports analyzing the supply chain practices and offered suggestions for improvement.
 Web Testing in Retail/E-Commerce with different browsers and O/S.
 Ability to gather and document Business Requirements, experienced in writing Use Cases. Proficiency in SDLC life
cycle, understands the workflow concept, ability to gather and document the 'As-Is' and 'To-Be' processes.
 Experience in developing surveys and interview questionnaires for interviewees and selecting the target population
segment.
 Extensive experience in developing Use Cases, conducting Gap Analysis.
 Possess strong analytical and problem solving skills with the ability to adapt to a new environment and meet
stringent deadlines.
 Experience with online Order Management; payment processing online
 Skills in developing Use Case diagrams, Sequence diagrams, Data Flow diagrams, and Class diagrams.
 Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement
Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the
deliverables for a project.
 Experience in gathering and documenting test scenarios and ability to train users to translate technical requirements
to a business and have experience in conducting UAT.
 Experience in developing UI wire-frames
 Creative and highly motivated team player able to lead a team as well as work independently.
 Experience leading requirement elicitation workshops

Technical Skills

● Business Modeling Tools UML CASE Tools, IBM Rose, MS Visio ,UXpin
● Processes RUP, Agile, Waterfall
● Requirements Management IBM Requisite Pro, IBM Doors, Rational Rose
● Databases MS Access, MS-SQL Server, ORACLE,
● Testing Tools HP Quality Center, JIRA,PLM,ALM
● Retail Management JDA SCM RTM
● Platforms Unix, Mac OSX, Windows XP, Linus
● Other Tools MS Project, MS Visio, Word, Excel, PowerPoint, SQL plus

Project Experiences

Client: Army & Airforce exchange services (AAFES) Jun 2016 – Present
Dallas, TX
Business System Analyst
This project is a retail sector. This federal government project is especially meant for the Army and Air force Employees
where they can do shopping by logging into the online exchange site or in stores. This project talks about shopping,
inventory, transaction logs, integration and configuration of different products/items in RMS to different streams like
QSR, SOP, Retail, Payments, Fuel and PIM. Also worked on upgradation of Warehouse Management Systems –
Manhattan Associates WMOS.

Responsibilities:

 Gathering the requirements from the business and preparing BRDs, Test Scripts for Payment streams (card
transactions – Military Star cards, Gift cards, Credit Cards, Check and other Tenders).
 Developing and maintaining Test Methodology.
 Attending business meetings and workshops in order to gather the information regarding retail and supply chain
management.
 Defining Test Strategies, Test Plans and Test Estimation effort for stream wise and defect triage for projects and
communicate them to the stakeholders.
 Conducted analysis of client business processes and functional or reporting requirements.
 Supports standardize Point of Sale (POS) solutions.
 Worked on requirement gathering SCM and WMS across multiple sites for Manhattan Order Management System
(OMS), Warehouse Management System (WMOS) product implementations.
 Create user stories to define and explain requirements to development team in the agile environment practically
worked on Point of Sale (POS) to observe customer’s problems and concerns.
 Collected and managed requirements to develop efficient POS.
 Provided support to POS group staff, as well as other corporate & park level personnel on all POS systems
throughout the enterprise.
 Implemented a successful supply chain management process within the POS group.
 Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State
Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
 Coordinating with testing teams and monitoring their performance and issues.
 Coordinating with Development team about the deliverables and sharing with the AAFES team along with the
release notes based on the functional Test Results.
 Based on the priority on critical pending issues, communicate with product owners and responsible developers to
run the Defect Triages.
 Specializing in Point of Sale software and hardware operations.
 Reporting to senior managers on progress and issues.
 Identify Test approaches that optimize the delivery schedule.
 Interacted with Development and QA Teams to ensure overall quality of the software.
 Used SQL to do verification and validation of data in the DB with the business transactions for the payments stream.
 Arranging team meetings and workshops about the POS.
 Tracking about the Test Metrics and sharing in the standup meetings.
 Prepared the Test Cases for different requirements by analyzing various scenarios.
 Involved in Test execution in all phases of the Testing.
 Reviewed the Test cases/scripts developed by the team.
 Act with a sense of urgency and flexibility to achieve critical milestones.
 Verify and validate the cross functionality and involved in generating and reporting the other reports based on the
business needs.
Environment: MS Visio, SharePoint, SQL, MS Project, MS Office, Jira, TFS, Waterfall/Agile.

Client: Shell Oil Company, Houston, Texas Jun 2015 – Jun 2016
Role: Logistics Business Analyst
Shell is the market leader through approximately 25,000 Shell-branded gas stations in the U.S. Approximately 22,000
Shell employees are based in the U.S. The U.S. head office is in Houston, Texas. Worked on multiple business process
engineering and improvement projects for Supply chain management, warehouse management and Logistics. As a
Business Analyst I was working for their Shell Fleet Navigator Point of Sale (POS) system and Shell WMOS. With 14,500
Shell stations nationwide, it is the largest footprint of any oil company in the country. This allows the customer to better
manage routes while maximizing efficiency and optimizing fleet behaviors.

Responsibilities:
 Aligning technology solutions with business strategies; eliciting, documenting and refining business requirements.
Assists business customers with business cases development for applications and functionality and also conduct risk
and cost analysis.
 Worked to standardize development of computerized POS systems and simplify interconnecting POS devices.
 Management of POS to facilitate the customers and integrate with warehouse management systems.
 Practically worked on POS to observe customer’s problems and concerns.
 Served as Team Lead for Retail SOM Site Automation Distributed that supports the Americas region.
 Key participant and BA resource assigned to work on various downstream Retail IT projects representing my
operations area.
 Gathered global requirements and defined the global template design on a high complexity implementation for
supply chain management.
 Led the integration processes to bring together logistics and finance/controlling data for reporting perspective
 Defined the profitability, planning, product costing and inventory valuation processes in a MTO (Make to Order),
MTS (Make to Stock) and Variant configuration manufacturing environment.
 Responsible for process analyst and delivery of enhancements to inventory system for customers to finalize
inventory delivery to Africa. Project used logistics, inventory etc.
 Ensures knowledge transfer to various support organizations occurs prior to system go-live dates.
 Manage a run and maintain operations environment.
 Work with IT, businesses and suppliers to resolve technical and business issues at Retail Sites.
 Supports standardize Point of Sale (POS) solutions (i.e. NCR, VeriFone, & Gilbarco) incorporating customer loyalty
and rewards programs and mobile payment solutions.
 Insure business needs are adequately documented and provided to outsourced vendors.
 Work with the Retail business, Shell IT and the software vendor to identify and address gaps between
legacy systems and the new GSSP solution.
 Conduct weekly and monthly service review meetings with POS suppliers.
 To guide members of the team by example, on expected quality, standards, best practice, and adherence to
organizational policies and procedures.
 Be instrumental in identifying, documenting and implementing modifications to business applications
and business processes.
 Act as a primary liaison between the software vendor and functional areas within the business to address changes in
requirements and/or address application functionality questions/problems.
 Work as XCAB Focal and approves all change management activities as it pertains to SAD OLM landscape.
 Travel to different Retail regions overseas to meet with different retail stakeholders.
 Working knowledge of ticketing systems, KPIs and metric analysis.
 Constantly evaluate and tweak 3rd party services SLA to align with process improvement objectives.
 Modify workflow diagrams when system changes are required.
Environment: MS Visio, SharePoint, SQL, MS Project, MS Office, Requisite Pro, Waterfall/Agile.

Client: Love's Travel Stops & Country Stores, Oklahoma City, Oklahoma Apr 2013– May 2015
Role: POS Business Analyst
Love's Travel Stops & Country Stores has more than 380 locations in 40 states, providing professional truck drivers and
motorists with 24-hour access to clean and safe places to purchase gasoline, diesel fuel, Compressed Natural Gas (CNG),
travel items, electronics, snacks and more, as well as a wide variety of restaurant offerings. As a Business analyst I was
working for their Pump start Point of sale (POS) program where, if the customer pays with cash, company check, debit
card or any accepted major credit card, Love’s Pump Start Program allows them to activate the pump in the fuel lane.

Responsibilities:
 Actively Participated in daily scrum stand ups, sprint demos and sprint retrospectives in an agile environment.
 Created user stories, use cases as well as acceptance criteria in supporting the implementation of each functionality.
 Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to
perform required job functions.
 Conducted analysis of client business processes and functional or reporting requirements.
 Designed, Developed, Maintained and Documented POS Business Applications and interfaces for multiple
environments.
 Created requirement for validating compression and liquefaction, the two methods commonly used to make natural
gas more efficient for transportation.
 Assisted Testing team in creating test cases for validating Fueling with Love’s CNG and verifying advantage of
payment with all major credit and fuel cards, including the My Love Rewards card.
 Verified offers RFID careless fueling technology, allowing for transactions to automatically take place when pulling in
and out of the travel stop lanes.
 Used IBM Sure POS Ace for 4690 Operating System (OS) point-of sale (POS) application for retails and Radiant Tiger
fuel controller for fuel dispenser.
 Participated in meetings with Developers, Project Managers and Quality Analysts to discuss business requirements,
test planning, resource utilization, and defect tracking.
 Analyzed Business Requirements and created Use Cases, Use Case Diagrams, for applications and created Activity
Diagrams using MS Visio.
 Coordinated with testers to write test cases for the functional requirements according to acceptance criteria.
 Evaluated and tested new or modified software functionality to verify that software functions according to user
requirements and conform to establishment guidelines. Includes the writing and executing of test plans, test cases,
and test scripts.
 Used SQL Server Database query for analysis.
 Coordinated and verified successful completion of UAT for the program and provided end user training.

Environments: UML, Agile, SDLC, Windows, MS Visio, Use Case, Mainframe, UAT, IBM, Rally, JIRA.

Client: Safeway, Pleasanton, CA Jan 2011 – March 2013

Role: POS Business Analyst

Safeway's primary base of operations is in the western and central United States. The project was to enhance and
improve Point of Sale (POS) performance. It focused on inventory tracking, merchandising and optimal stock
maintenance. The application required integration of the centralized database to the point of sales system. I was also
involved in implementation of NetSuite Business Management tool.

Responsibilities:
 Analyzed current business process flow by understanding preset business rules and conditions through requirement
gathering.
 Addressed all aspects of the claim processing lifecycle, starting from identifying a claim right up to closure.
 Established a business Analysis methodology around the Rational Unified Process.
 Conducted user interviews, gathered requirements, analyzed the requirements using RUP methodology and
documented the requirements using Rational Requisite Pro.
 The project focused on Exceed suite of products and involved tracking of warehouse inventory in multiple locations.
 Conducted business analysis, acted as a liaison between project manager, business users, & IT team, and used MS
Office for the documentation.
 Identified and implemented processes for developing and documenting detailed e-commerce mobile applications
business requirements. Data was collected from end-users and analysts.
 Worked with the SME’s (Financial Analysts, Risk Managers, and Project Managers) to define business critical needs
and analyze the possible technical solutions.
 Wrote complex SQL queries in TOAD (Relational DB) to perform Back-End testing. Participated in data analysis for
verification purposes using SQL queries, views and procedures
 Identified all necessary Business and System Use Cases from requirements, created UML diagrams including Use
Case Diagrams, Activity Diagrams, and Sequence Diagrams using Microsoft Visio
 Interacted with database developers for formulating the ER diagrams and data flow diagrams.
 Prepared Use cases and Activity flow diagrams and Work flow diagrams, considering the scope of the project with
MS VISIO.
 Facilitated Joint Application Development sessions and facilitated stakeholder meetings to identify business process
and requirements; exhaustive management of project requirements.
 Core responsibility involved complete manually testing of the User Acceptance Test (UAT).
 Conducted Joint Requirements Planning (JRP) sessions as a facilitator to gather requirements from the business area
and to discuss different critical success factors of the project like Operational Feasibility Analysis, Technical
Feasibility Analysis, Cost Benefit Analysis & etc.
 Developed and managed project plans, schedules, issues log created.
 Designed and created prototypes of reporting tools for data validation and verification initiatives using macros in MS
Excel.
Environments: Waterfall, JIRA, Quality Center, NetSuite, MS Office, MS Visio, MS SharePoint, SQL, DB2 Mainframe.

Client: Walmart, Bentonville, AR Mar 2009– Dec 2010

Role POS Business Analyst
The project was based on implementing new retail software that focused on integrating the POS system to assist the
Walmart streamline its process, integrate channels and maximize profitability. Its main functionality included integrating
the IBM Retail POS system to promote inventory management, operations management, Supply Chain Management and
merchandise/assortment planning and customer relationship management.

Responsibilities:
 Conducted user interviews, gathered requirements, and analyzed the requirements using agile methodology.
 The project focused on Exceed suite of products and involved tracking of warehouse inventory in multiple locations.
 Reviewed, analyzed and evaluated business processes and associated IT application requirements. Analyzed
business workflow and system needs for conversions and migrations; performed data mapping and data
conversions.
 Conducted detailed and comprehensive Business Analyst by working with end users and other stake holders to
identify the system, operational requirements, and proposed enhancements.
 Participated in daily scrum meetings with the Project team to discuss the requirement updates, change requests,
tasks and assign/re-assign development hours on a daily basis.
 Conducted business analysis, acted as a liaison between project manager, business users, & IT team, and used MS
Office for the documentation.
 Specializing in Point of Sale software and hardware operations
 Responsible for delegating and maintaining projects with the daily operations of the Point of sale
department.
 Worked with the SME’s (Financial Analysts, Risk Managers, and Project Managers) to define business critical needs
and analyze the possible technical solutions.
 Interacted with database developers for formulating the ER diagrams and data flow diagrams.
 Prepared Use cases and Activity flow diagrams and Work flow diagrams.
 Translates requirements to functional design documents, facilitated Joint Application Development sessions and
facilitated stakeholder meetings to identify business process and requirements; exhaustive management of project
requirements.
 Interacted with Development and QA Teams to ensure overall quality of the software.
 Core responsibility involved complete manually testing of the User Acceptance Test (UAT).
 Use Cases and other Process Flow Models were designed using Visio and Rational Rose.
 Conducted Joint Requirements Planning (JRP) sessions as a facilitator to gather requirements from the business area
and to discuss different critical success factors of the project like Operational Feasibility Analysis, Technical
Feasibility Analysis, Cost Benefit Analysis & etc.
 Developed and managed project plans, schedules, issues log created and business-technical conflicts.
 Designed and created prototypes of reporting tools for data validation and verification initiatives using macros in MS
Excel.
 Involved in the creating the User Interface Specification Document and User Training Manual as per project
specification with the help of development team.
 Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State
Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
 Act with a sense of urgency and flexibility to achieve critical milestones.
Environment: MS Office, Microsoft SharePoint, MS Visio, PP & R (Project Process and Requirements), Gap Analysis, UML.