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    William Armstrong 2022

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    Grace RUHLAND

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    © All Rights Reserved
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    William Armstrong 2022

    Uploaded by

    Grace RUHLAND
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    19 views3 pages

    William Armstrong 2022

    Uploaded by

    Grace RUHLAND

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    William Armstrong, PMP, CSM

    Program-Project Manager
     Results-oriented Innovator with 20 years of experience directing high-visibility systems and strategic business
    solutions.
     Translates business vision into clear goals and measurable outcomes.
     Analytic with strong business acumen.

    Area Of Expertise
     Program-Project Management  Strategic Planning  Business Analysis/BABOK
     Application Development  Process Improvement  Cost Management
     Systems Integration  Risk Management  Stakeholder Engagement
     Agile-Scrum-Kanban Methodologies  Vendor Management  Proposal Development
    Technology: MS Project, Clarity, Deltek Costpoint, SDLC, CMMI, ITIL, SOA, Agile, RAD, RUP, Scrum, Kanban,
    ASP, .NET, SAP, REST, API, HTML, Java, JavaScript, JSON, VSTS, TFS, MTM, SharePoint, SQL Server, Oracle, Jira, SaaS

    Education & Training


     Bachelor of Science, Finance, University of Phoenix, Phoenix, AZ Sept 2007 – Aug 2009
     Coursework in Architecture, University of Pennsylvania, Philadelphia, PA
     Training: Federal Proposal Writing, Capability Maturity Model (CMMI), .NET Developer Training, SharePoint,
    Balanced Scorecard, Clarity, Manugistics, DELTEK Costpoint, ADKAR, Lean Six Sigma, Agile

    Certifications
     Project Management Professional (PMP), Certified Scrum Master (CSM), ITIL v3 Foundation in IT SM, - Issued
    Mar 2015 · Expires Mar 2024
     Lean Six Sigma Yellow Belt

    Professional Experience & Achievements


    MODIS, Philadelphia, PA
    8/2021 – Present
    Project Manager
     Support the Medicare and Retirement Solutions PMO within United Healthcare by managing and delivering
    multiple simultaneous projects that fulfil national Medicare Supplement business enterprise goals for 2025.
     Lead collaboration between Product Owners, Stakeholders, Business, Technical SMEs, Executive Leadership, and
    external partners.
     Managing a $3.2M Agile integration of AARP member communication preferences with an enterprise preference
    management platform to improve management of preferences, consent, alerts, and notifications.
     Managing multiple marketing and core business projects with stakeholders across the enterprise such as
    Marketing, Sales, Finance, Regulatory Compliance, Customer Service, Legal, Claims, IT, and Product.
     Led a $2.6M Agile Provider portal migration from a legacy site to an enterprise Provider portal to provide
    seamless eligibility and claims inquiry environment for AARP and all other United Healthcare business lines.

    DAUPHIN COUNTY GOVERNMENT, Harrisburg, PA


    12/2020 – 5/2021
    Application Services Manager
     Led and supervised a team of analysts and developers supporting 135 enterprise solutions for County
    government. Responsible for assigning resources to projects, oversight of requirements gathering, test planning,
    UAT, developer support, business analysis, stakeholder collaboration, risk management, and change
    management.
     Direct solutions for ERP, Analytics, Infrastructure, Azure DevOps, transition to Cloud, and System Integration.

    ˜ Continued ˜
    E & E IT CONSULTING SERVICES, INC., Mechanicsburg, PA
    5/2019 – 12/2020
    Project Manager
     Managed customer-focused enterprise solutions for Dauphin County government coordinating cross-functional
    teams to build responsive trusted relationships with both internal and external stakeholders to successfully
    deliver on scope, provide transparent communication, manage risk, and demonstrate measurable value.
     Led solution implementations for ERP, Infrastructure, Application Development, and System Integration.
     Managed three Medicaid programs for Commonwealth of PA Department of Human Services (DHS) such as
    statewide rollout of Community HealthChoices (CHC) program. Collaborated with state, CMS, MCOs, and external
    partners.
     Coordinated state and partner SMEs to deliver healthcare performance measure analytics dashboard.
     Negotiated use of Smartsheet project management for collaboration with stakeholders and partners

    E & E IT CONSULTING SERVICES, INC., Mechanicsburg, PA


    3/2018 – 6/2018
    Project Manager
     Managed conversion of State of PA retail website to a Microsoft Azure SaaS Cloud platform. Coordinated cross-
    functional Agile State and vendor team.
     Oversaw scope, contract compliance by vendor, risk, QA, IV&V, and UAT.
     Rescued $13M migration Fishing & Boating and Hunting retail sales site to an Azure SaaS Cloud platform.
     Negotiated course correction between C-suite executives, stakeholders, Microsoft, and solution vendor.
     Coached Commonwealth on Scrum and Agile collaboration with external SaaS vendor.

    UNITED CONCORDIA COMPANIES, Harrisburg, PA


    5/2013 – 2/2018
    Senior Project Manager
     Managed delivery of multiple simultaneous initiatives supporting strategic enterprise goals.
     Co-Authored and communicated value proposition and clear goals. Led cross-functional collaboration between
    Product Owner, team, and partners.
     Oversaw Backlog, Stories, ROI, Scrum, Sprint Review and Retrospective. Leveraged Agile and Lean to optimize
    capabilities.
     Led implementation of ACA solutions involving EDI transactions for enrollment, claims, payment, & status.
     Increased use of dental provider portal website 42% by delivering a $1.6M Agile-based redesign.
     Saved $165K in annual administrative fees delivering operational mergers of multiple regional companies.
     Coordinated negotiation and implementation of a $19M dental provider network partner lease agreement.

    COMPUTER AID INC., Harrisburg, PA


    10/2012 – 5/2013
    Enterprise Integration Domain Lead
     Provided technical architect expertise assisting State of Arkansas Department of Human Services (DHS) develop
    strategy for Eligibility and Enrollment and ACA compliance for CHIP and Medicaid. Responsibilities included
    solution Roadmap, Scrum, KanBan, Story Boarding, Product Backlog, Burndown, and advising executives on
    solution options.
     Advised Arkansas DHS on $100M buy or build, subsequent RFP, and vendors solution selection process.

    NOVA CORPORATION, Chambersburg, PA


    2/2009 – 5/2012
    Senior Financial Analyst
    5/2011 – 5/2012
     Supported Chief Financial Officer as finance liaison between Sales, Contracts, Operations, and external partners.
    Managed lines of credit, Accounts Payable, Profit and Loss, and assisted with annual audit process.
     Introduced risk-based pricing plan achieving max profit of 15% and improved cost approach on all proposals.
     Assisted with internal implementation of Deltek HR and Project Portfolio Management modules.
    Director of Business Development
    2/2009 – 5/2011
     Directed national sales and marketing strategy of application development, network management, VoIP, and
    cyber security solutions to Federal and DoD customers.
     Coordinated complete sales process from capture through contract award. Negotiated contracts and partner
    relationships. Supervised sales, contracting, and proposal staff.
     Increased profit to 10% in first year of leading national sales initiatives - a company first.
     Awarded $11M SharePoint Agile development services contract with Joint Staff OCIO – The Pentagon.

    TEKSYSTEMS, Harrisburg, PA
    4/2001 – 2/2009
    Project Manager
    Managed multiple solution development and systems integration projects for separate clients: Navy (2001-2003),
    Defense Logistics Agency (2004-2006), Armstrong World Industries (2007), and Manitowoc Crane (2009).
     Improved European market websites for Armstrong World Industries while managing US and offshore teams.
     Saved $412M for Defense Logistics Agency and achieved 9.79% ROI by optimizing supply chain capabilities.
     Championed $5M annual budget as Portfolio Management advisor to $35M project fund for US Navy.

    MEB GLOBAL CONSULTING, Reading, PA


    9/2007 – 1/2008
    Senior Solution Consultant
     Requested by Navy NAVSUP SES leadership based on prior Navy reputation, to assist struggling $133M Navy ERP
    Program to identify course-correction actions needed to successfully deliver 8 SAP modules on schedule.
     Optimized U.S. Navy SAP conversion schedule by collaborating with SPAWAR and Navy PMO executives.

    AJILON LLC, Mechanicsburg, PA


    1/1995 – 4/2001
    Senior Consultant
     Led teams delivering Microsoft enterprise solutions for national clients in multiple vertical industries. Leveraged
    RAD, XP, and Scrum methods using SQL, ASP, VB, COM, .NET, XML, CSS, and JavaScript.
     Implemented QA and Coding standards. Responsible for package creation, configuration management, and
    continuous deployment.
     Delivered $2M Microsoft XP object-oriented web solution for annuity trading at Manulife Financial.

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