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    Nafisatul Laila

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    Cucakrowo211

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    © All Rights Reserved
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    Nafisatul Laila

    Uploaded by

    Cucakrowo211
    19 views8 pages

    Copyright

    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    19 views8 pages

    Nafisatul Laila

    Uploaded by

    Cucakrowo211

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 8

    NAFISATUL LAILA

    +6285848933326 | nafisatullala9@gmail.com | https://www.linkedin.com/in/nafisatul-laila-054a50219/


    Jl. Tegal Kangkung X Kedungmundu Tembalang Kota Semarang
    An enthusiastic, adaptive, attention to detail and fast-learner. Self-motivated professional who works capably
    under minimal supervision. Have an interest in communication and negotiation skill. Highly adaptable to
    challenging environments with an eagerness to advance professional development.

    Work Experiences
    PT. Mitracomm Ekasarana Traveloka Project - Semarang, Feb 2022 - Present
    Indonesia
    Staff Partner Relation and Affiliate Accommodation
    Maintain basic knowledge of products accommodation and/or Traveloka's global partner services
    Listen and/or reply email attentively to affiliate needs and concerns, demonstrate empathy and professional manner using agreed
    upon procedures
    Clarify partner requirements, probe for understanding, use decision-support tools and resources to appropriately provide best
    resolution for partner and affiliate
    Prepare complete and accurate work including appropriately documentation

    PT. Mitracomm Ekasarana Traveloka Project - Semarang, Oct 2021 - Feb 2022
    Indonesia
    Staff Customer Service Accommodation
    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
    Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
    Listen attentively to customer needs and concerns, demonstrate empathy while maximizing opportunity to build rapport with the
    customer
    Track, document and retrieve information in call or email or live chat tracking database
    Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
    Offer best solution to resolve customer complaints
    Participate in activities designed to improve customer satisfaction and business performance

    LIPI Biotechnology Research Center - Bogor, Indonesia Jan 2020 - Feb 2020
    Research Intern Staff Animal Molecular Biology Laboratory
    Research molecular anti-cancer recombinant protein transformation in E. coli bacteria, culture bacteria using liquid and solid media
    with streak, spread, and pour method
    Prepare for research include physical and chemical sterilization of instruments and materials, selection of positive and negative
    controls, analize results and DNA bands using electrophoresis
    Analize and report research results, present research results with head of laboratory

    Education Level
    Universitas Negeri Semarang - Semarang, Indonesia Aug 2017 - May 2021
    Bachelor Degree in Biology, 3.83/4.00
    A lecturer assistant in compiling and reviewing research articles, as well as helping to make research proposals
    A laboratory assistant in the organic chemistry and biochemistry laboratory performing phytochemical tests, proximate tests, and
    reads absorption of microbiology tests using a UV-Vis spectrophotometer
    Awardee of the Student Creativity Program Fund for Entrepreneurship by the Education and Culture 2018 and the Student Creativity
    Program Fund for Exact Research 2020
    Taken part in and got a silver medal writing competitions held by Research UKM UNNES 2018 Participated in scientific activities at
    BBC conferences as an Oral Presenter at the 1st Bioinformatics and Biodiversity Conference2020 and 9th Basic Science International
    Conference (BaSIC) Brawijaya University 2019
    Taken part in and got a bronze medal scientific writing competitions Agricultural Food Competition held by Food Technology
    Department of Universitas Jenderal Soedirman 2019
    Taken part and finalist in PIMNAS (Pekan Ilmiah Mahasiswa Nasional) XXXIII 2020 organized by the Ministry of Education and
    Culture

    Organisational Experience
    National Research Camp 2019 - Semarang, Indonesia Oct 2019
    Liaison Officer
    Assist finalists in completing administration and help provide finalists needs to support the presentation of research results
    Biochemistry and Organic Chemistry Laboratory - Semarang, Indonesia Aug 2019 - Sep 2021
    Secretary
    Make a schedule plan for each practicum meeting and coordinate with the head of the lab for reporting BON letters

    UKM Penelitian UNNES - Semarang, Indonesia Jan 2020 - Jan 2021


    Secretary Department
    Compile a work program for 1 period with the department head, compiling mid-year and end-of-year accountability reports, and collecting
    scientific papers of organizational members within 1 year period

    Skills, Achievements & Other Experience


    Soft Skills (2020): ISO 9001 for laboratories
    Modules Taken (2021): Internal Audit training for ISO 22000:2018 and FSSC 22000 ver 5.1
    Webinars Attended (2022): Food Safety (GMP , HACCP)
    Webinars Attended (2022): Service Excellent

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