MAXIS ORDER AND

CONTRACT FORM
Order ID 8195737163 , 26 May 2024

Customer Information
MOHAMAD FIKRI AMIRUL BIN MD NOOR
Name TAC Verification Not Required
@ MD NOR
ID type MALAYSIAN ID CARD Contact No. 601111590067
Date of birth 14/09/2003 ID No. 030914060681

Nationality MALAYSIAN Email: mohamadfikriamirul@gmail.com

Biometric Verification Not performed Face Recognition: Not performed

Billing Address
NO 30 Billing Preference

JALAN TUALANG INDAH 2

Send physical bill to billing address
Physical bill will have charges involved
TAMAN TUALANG INDAH

Postal Code 28400 Email bill

State/Province PAHANG
Monthly Start Date 10
Account Number 5465385671
Transfer of Account: SIM Swap: Port-in:
Previous Customer Details 3rd Party Request 3rd Party request

Account Number: Account Number: Account Number:

Name: Name: Name:

ID type: ID type: ID type:

Biometric Verification: Biometric Verification: Biometric Verification:

ID No: ID No: ID No:

 Amount Paid ﴾RM﴿

Maxis Fibre 30Mbps RM69

Modem ID A1300674
Prime Status: No
Order Type: Maxis Fibre 30Mbps RM69
Installation Address:
7, JALAN MERBAU INDAH 14
TAMAN MERBAU INDAH

28300
Triang
PAHANG
Monthly Commitment Fee RM 69.00

Maxis Fibre - Voice

VOIP Number RM 0.00
6092630383

Bill Itemised - VoIP RM 5.00

Rebate / Waiver
Waiver for Bill Itemised and Summarised
 Amount Paid ﴾RM﴿

Sub total RM 0.00

Service tax RM 0.00
RM 0.00
Total Amount Paid

Sales Code – Dealer Outlet: TELESALES

Sales Staff Code: NORAMIRAMN
Summary Terms and Conditions of Maxis
Services (“Summary”)
Version [20 December 2020]

Your Agreement with Maxis comprises the General Terms and Conditions ("GTC"), Service Specific Terms &
Conditions (“SSTC”), this STC, Maxis Fair Usage Policy, policies and procedures related to a particular Service,
Registration Form and any addendum(s) (“Agreement”). GTC, SSTC, this STC and Maxis Fair Usage Policy are all
located on our official website at www.maxis.com.my/terms-conditions/personal/.

This Summary highlights some of the important terms of the Agreement only. When you purchase and use the
Maxis Service(s), the Agreement in its entirety (and not just this Summary) applies to you. Please read and
understand the contents of the Agreement in its entirety. Terms used in this Summary will have the same meaning
as defined in the GTC. In the event of any inconsistency or conflict between the Summary and the GTC, the GTC
will prevail.

Your Personal Information:

You confirm and agree and give your consent to Maxis to process your Personal Information/ Personal Data
pursuant to Personal Data Protection Act 2010 and Maxis Group Privacy Notice
at https://www.maxis.com.my/privacy-statement/. Call us at 1800 82 1123 or +603-74922123 or call 123 (if you are an
existing customer) or e-mail us at customercare@maxis.com.my if you need a copy or should you have any queries
in relation to Maxis Group Privacy Notice.

Your obligations when you use the Service(s):

You must:

comply with the Agreement in its entirety;

comply with all applicable laws of Malaysia and instructions issued by us from time to time;

promptly pay the Charges in full without deduction;

protect Our Equipment, Your Equipment, data and network;

not disclose your Log On Details to others;

not use the Service(s): -

i. to send spam, unsolicited messages (including SMS' and emails), and messages against
public interest;

ii. for re-sale unless permitted by Maxis;

iii. for fraudulent, unlawful, illegal and improper purpose such as gambling, vice, porn,
infringement of intellectual property rights, publishing any defamatory or abusive material;

iv. for any activity which is likely to cause Network congestion; and

v. in contravention of any usage policies which may be stipulated by Maxis from time to time.

The Service(s) we supply, our liability and what you can expect of us:

Our Service(s) may not be available everywhere. Please check Our Network coverage area on our official website
at https://www.maxis.com.my/en/broadband/maxis-fibre/#fibre-checker for Maxis Fibre. Whilst we will make every
attempt to provide a fault free service, the Service(s) are not fault free from Matters Beyond Our Reasonable
Control. We are not liable to you or any other party, in contract, tort (including negligence), or otherwise for any
loss or damage that you may suffer in connection with the Service(s).

Change of Service plan:

Request for a change of Service plan is based on our approval and at your cost.

Goods and Services Tax (“GST”) Provisions:

We will provide you with a tax invoice if GST is applicable

When we can suspend or terminate your Service(s):

We may suspend or terminate your Service(s) in a number of circumstances, including but not limited to where you
breach Our Agreement, late payment, Network related issues (including emergencies), or use the Service(s) for
improper or illegal purposes or for damaging our Network. If the Service(s) is/are suspended or terminated, you
must still pay all outstanding Charges and charges for Service(s) reconnection.

What we can do in relation to the Service(s):

We may from time to time make any changes to our terms and conditions of the Agreement, including revising the
Charges.

What we can do in relation to the Mobile Device(s) under our Mobile Device ownership or Mobile Device leasing
programme:

We may block the device in the event you are suspected or found to be committed of fraud, you report to us that
the relevant device is missing or has been stolen and requested us to block the device. We may incrementally or
progressively suspend and/or block the Services and/or usage of the relevant Mobile Device if you default in the
payment of the Charges.

Complaints:

We appreciate any feedback about our Service(s), and are committed to resolving problems or complaints quickly.
If you have any concerns, please contact us at 1-800-82-1123 or dial 123 from your mobile if you are Maxis
subscriber or visit https://www.maxis.com.my/en/support/#contact-us.

You acknowledge that you have been provided with and have read and understood the Agreement in its entirety,
and you agree to the terms and conditions of the Agreement.
Service Specific Terms & Conditions (“SSTC”) –
Maxis Fibre (for Selected Areas Only) Plan
Version [3rd May 2023]

· General
1. The Plan: Comprises of Maxis Fibre 30Mbps RM69 or Maxis Fibre 100Mbps RM89
2. You: Person(s) signing up for the Plan.
3. The use of the Service(s) under the Plan is subject to:
a. the General Terms & Conditions (“GTC”) (at https://www.maxis.com.my/terms-
conditions/personal/general/maxis-consumer/ );
b. this Service Specific Terms & Conditions (“SSTC”);
c. Maxis Fair Usage Policy (at www.maxis.com.my/FUP); and
d. any other applicable terms and conditions, all at www.maxis.com.my/terms-
conditions/personal/.
4. Capitalised terms herein have the same meaning as defined in the GTC.
5. Any conflict or inconsistency between this SSTC, the GTC and Summary Terms and Conditions
(“STC”), shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
6. We reserve the rights without liability to revise this SSTC, the Plan, the Service under the Plan
and our pricing. Where reasonably practicable, we will give you reasonable advance notice of
such changes and all previous versions of our user guides or leaflets will be superseded. You
accept you are responsible for regularly reviewing information on the Plan and the Service (at
https://www.maxis.com.my/en/terms-conditions/products-services/home-internet/maxis-fibre-
for-selected-areas) and (at www.maxis.com.my/tnc/personal), including changes to the
Agreement. Your continued use of the Service and/or Plan (after the Effective Date of any
revision/change to the terms and conditions of the Agreement and/or Service and the Plan) shall
constitute unconditional acceptance by you of such revisions/changes and you shall be bound
by the same. If you do not accept such revisions/changes, you are entitled to terminate the
Plane by giving us notice within 28 days from the Effective Date failing which you are assumed
to have accepted the changes.

Availability of Service
7. The Service under the Plan is only available in certain coverage areas. Call 123 (from your
mobile), 1800 82 1123 or log onto www.maxis.com.my/fibre to check if you are within the
coverage area.
8. We will endeavour to call you within 7 days of your application for the Service to inform you of
acceptance or rejection of your application. Provision of the Service is at our sole discretion.
9. If you are signed up with a fibre package not provided by Maxis and are interested to sign up to
our Maxis Fibre packages, you are advised to contact us for further assistance prior to
termination of your existing service.

Eligibility
10. You are only eligible to sign up for the Plan if your installation address for the Service (i.e. Maxis
Fibre) is within the following selected postcodes:
a. Johor: 80250, 81100 – 81300, 81700;
b. Johor Bahru: 81750;
c. Kedah: 6050, 9100, 9300;
d. Negeri Sembilan: 70300, 71400, 71500, 71600, 71650, 71800, 72000, 72100, 72500;
e. Pahang: 26500, 39200;
f. Penang: 10050, 10250, 10350, 10470, 11000, 11200, 11900, 11950;
g. Perak: 31150, 31750, 31950, 32500, 34100 – 34114, 34130, 34310, 34300, 34350, 34400,
34900, 35000, 35500, 35600, 35800;
h. Perlis: 2100, 02100, 02200;
i. Selangor: 40000, 40150, 42500, 43500, 43800, 43900, 45500, 46150, 46200, 47000,
47100, 47150, 47160, 47300, 47301, 47400, 47410, 47500, 47600, 47800, 47810, 47820,
48000, 48001, 68000; and
j. Wilayah Persekutuan: 50088, 50200, 50250, 50350, 50400, 50450, 50460, 50470,
50480, 50490, 51200, 53200, 53300, 54200, 55000, 55100, 55200, 58000, 58100,
 58200, 59000, 59100, 59200, 60000, 62502.
11. The provision of Service under the Plan is contingent on your installation address ("Premises")
being-fibre ready and having a termination point within the Premises. In the instance your
Premises is fibre-ready and has a termination point, but there are other issues arising (including
but not limited to fibre port(s)), we will endeavour to assist in solving said issue. We shall not be
held liable for such other issues.
12. You are NOT eligible to sign up for the Plan if:
a. you are currently an existing subscriber of Maxis Fibre;
b. you have any outstanding payments with us; or
c. you are a commercial user and/or bulk subscriber.
13. Notwithstanding the above, Maxis reserves the right to change the eligibility criteria and the
selected postcodes for the provisioning of Service under the Plan from time to time.

Charges
14. The applicable Charges for the Plan is as set out below and does not include applicable taxes:

The Plan Charges (exclusive of applicable tax)

(a) Maxis Fibre 30Mbps RM69 RM69/month

(b) Maxis Fibre 100Mbps RM89 RM89/month

15. You are responsible for payment of all Charges associated with the Plan and the Service.

Commitment Period and Duration of Service

16. The Plan commences on the date of successful onsite installation of the Equipment at your
Premises (“Activation Date”) and for a minimum period of 24 months from the Activation Date
(“Commitment Period”). We reserve the right to charge you the following early termination
charge if you terminate the Plan before the end of the Commitment Period:
Monthly charges of RRP* (RM) x Remaining month(s) of the Commitment Period. *Recommended
Retail Price at https://www.maxis.com.my/en/broadband/

Deposit & Billing

17. A deposit of RM300 is chargeable for non-Malaysians subscribing for the Plan.
18. Non-payment for any one of the add-on services (if any) to the Service / Plan may result in
suspension or barring of all or a part of the Service until the outstanding amount is paid.

Installation of Service
19. You will receive a call from us within 5 days upon registration of the Plan confirming your
installation appointment date and time for the Service under the Plan. You must inform us 3
days prior to the appointment date for any rescheduling or cancellation of the installation. We
reserve the rights to charge you RM200 for any late rescheduling or cancellation request.
20. You consent for us and/or our agents gaining access to your Premises, with prior notice to you,
to place the router, dongle, Mesh WiFi, Digital Enhanced Cordless Telecommunication Phone
(“DECT”) phone and/or modem (comprising either the Optical Network Terminal (“ONT”) or
Broadband Termination Unit (“BTU”) as the case may be) (collectively referred to as “Maxis
Equipment”) and install the Service. Installation will be at the Premises as per the address you
provide us. We shall not be held liable for installation issues arising from errors in details of the
Premises given by you. Installation of the Service will take approximately 6-7 hours and you
must agree to the drilling area before we begin installation.
21. If there is an existing TM BTU installed at the Premises, then the Service will be installed and
configured to the existing BTU for fibre infrastructure only. No additional BTU will be provided.
22. You must be present during installation or designate a person aged 18 or above to be present
on your behalf for installation of the Service, failing which we will not proceed with the
installation.
23. Standard installation covers up to a cumulative total of 100 metres from the nearest fibre
termination box to the access termination box (e.g. the first 85 metres (outside your home) from
the nearest fibre distribution panel to the termination box and the first 15 metres (inside your
home) from the termination box to the access termination box, or any variation thereof). If the
length required at your Premises exceeds the said allocated amount, you will have to bear any
extra charges. The installation provided is of standard specifications (over wall with clip or cable
casing only). Costs for non-standard installations, such as over the ceiling, underground ducts,
concealed wiring, etc. will be borne by you.
24. If you are relocating, you must go to any Maxis Centre to notify us at least one (1) month prior to
your relocation. Any relocation will subject to (i) the Service coverage area; (ii) a Service
relocation fee, which we will inform you prior to the relocation; and (iii) the continuance of your
Commitment Period, if any. If you are relocating to a location not listed under Clause 10 but
other Maxis Fibre service is available at such location, you may choose to sign up for the other
available Maxis Fibre plans subject to the applicable Charges of such plans available at
 https://www.maxis.com.my/en/broadband/.We may terminate the Service with notice to you if
the Service cannot be provided and/or is not available at your relocated Premises, and you may
be required to pay the early termination charge as provided in Clause 16. You shall be required
to bring over the Maxis Equipment (which includes accessories for equipment connected to the
Fibre Wall Socket of your Premises) to your new Premises in order to continue the Service,
failing which, the performance or availability of Service provided to you may be affected.
25. In the event that you are not ready for installation upon our visit to your Premises, installation of
the Service will be deferred. You will resolve any issue (being the cost of the deferment) and
reschedule a new installation date within 21 days from the cancelled date. Failure to re-schedule
an appointment date will result in your application being terminated, and you will be charged
accordingly. Maxis shall not be held liable for any further delays due to deferment.
26. Depending on the Maxis Fibre (for Selected Area Only) Plan you subscribe to, you may be
provided with a DECT phone. In the instance you subscribe to a plan without a free DECT
phone, you will need to purchase your own DECT phone for use. In any case, you agree to
accept the phone number assigned to you before we activate the Service.
27. Maxis reserves the right to charge RM80 where Maxis installers are required to be on-site to
provide non-Maxis related support and/or rectify non-Maxis related issues with regard to the
installation and/or use of the Service.

Equipment
28. You are responsible, at all times, for the safety of Maxis Equipment in your Premises.
29. The Maxis Equipment provided on installation has a warranty that is effective throughout the
Commitment Period (“Warranty Period”). You are free to purchase your own WiFi router and
other equipment for using the Service, but we shall not in any way warrant the quality of the
Service from the WiFi router and other equipment of your choice.
30. For issues with Maxis Equipment or for assistance on other technical matters relating to the
Service, please call 1800 82 1123 from any line, or 123 from your Maxis mobile line.

Equipment Warranty
31. Warranty applies to the Maxis Equipment which cover manufacturing defects within the Warranty
Period. You agree that repairs, defects, and/or faults shall be subject to the applicable warranty
issued by Maxis.
32. The warranty does not cover:
a. damage, lost, stolen or defects caused by any act, omission, misuse, negligence
including usage of the Maxis Equipment contrary to instructions provided by Maxis or
the manufacturer (as set out in the Maxis Equipment’s user guide)
b. serial number/IMEI removed or defaced;
c. products that have been subject to an unauthorized removal or deactivation of the
network operator-lock function; and/or
d. other acts beyond our reasonable control.

Additional Features & Requirements

33. Speed of the Service is on a best effort basis. We reserve the rights to manage your speed
should you exceed the stipulated data volume quota.
34. The Service is offered as a package (which includes voice (VOIP) services). Suspension, barring
or termination of a particular Service from the package will cause the other Service in the
package to be suspended, barred or terminated (as the case may be) as well.
35. Voice (VOIP) services will be on a pay-per-use basis unless stipulated otherwise in the
respective Maxis Fibre (for Selected Area Only) Plan(s) offered.
36. You are not entitled to downgrade/change the Unlimited VOIP add-on to VOIP service pay- per-
use throughout the Commitment Period.
37. All value added services offered with relevant plans or packages will be available to you as long
as you subscribe to the Service.
38. We reserve the rights to introduce and deliver new Service over a shared infrastructure. You
may subscribe to such new or additional Service by way of a request to us and the relevant
Service terms and conditions shall be deemed accepted by you upon your acceptance and/or
usage of such new and/or additional Service. This applies to Service we may provide as a
package to you.
39. Subject to Clause 49, you may opt in to newer Maxis Fibre packages offered by us or
upgrade/downgrade your Maxis Fibre plan. There are no up-front fees charged for any upgrade
or downgrade of Maxis Fibre plan, but Maxis reserves the right to require you to pay a one-time
fee if you are discovered to be abusing the upgrade/downgrade process. Additionally, you may
be subjected to a new commitment period for your plan or device, depending on the plan which
you subscribe to. Features, benefits and add-ons provided in your existing plan(s) may not be
brought over to your new package/plan.
40. If your subscription for Service is made pursuant to a promotional package or campaign, you
agree that (a) all additional terms and conditions applicable to that package or campaign will
apply; and you may no longer be entitled to the benefit(s) under such package or campaign if
you downgrade, suspend, terminate or transfer the Service / account ownership and may be
subject to early termination charge as provided in this SSTC.

Quality of Service
41. The Maxis Fibre (for Selected Areas Only) Plans offered to and subscribed by you are
dependent on the infrastructure available up to and within your Premises (whether VDSL or
FTTH). Maxis can only offer fibre packages which are supported on the infrastructure currently
installed up to and within your Premises.
42. WiFi speeds are highly dependent on various internal and external factors, including but not
limited to building layout (thickness of walls, number of walls blocking Maxis Equipment) and
signal interference in and around your Premises. Maxis Fibre speeds advertised are up to the
WiFi router only, on a best effort basis and take into account optimum operating circumstances
with little to no internal and external interference.
43. Maxis continues to strive and use its best endeavours to comply with the Mandatory Standards
for Quality of Service as determined by the MCMC to ensure a smooth and worry free internet
experience for you. Please reach out to us via the contact details in Clause 7 if you experience
any Quality of Service issues in order for us to assist in addressing the same.

Termination
44. To discontinue the Plan, you must go to any Maxis Centre.
45. You agree that you will be liable to the early termination charge as per Clause 16 for any early
termination of the Plan within the Commitment Period.
46. Maxis reserves the right to terminate your Plan if you suspend the Plan or Service for a period
longer than one hundred and fifty (150) days. For any Plan / Service termination resulting from
such suspension, your Home Zerolution plan will also be terminated (if you have signed up for
any such plan) and termination fee may be applicable pursuant to the Service Specific Terms &
Conditions – Home Zerolution (“Home Zerolution SSTC”), available
athttps://www.maxis.com.my/en/terms-conditions/personal/broadband/home-zerolution/ .
47. For any planned interruption of Service, adequate notice will be provided via a valid mobile
number and/or any other mode of communication as we may deem appropriate. You are
responsible to update Maxis on any changes in your contact details, and Maxis shall not be held
liable in the instance you are unable to receive any notices envisaged in this clause due to your
failure to update Maxis on your new contact details.
48. For any unplanned Service(s) interruption, Maxis will endeavour to notify and update you via
SMS/ call your mobile and/or any other mode of communication as we may deem appropriate
as to the status of such unplanned Service(s) interruption. You are responsible to update Maxis
on any changes in your contact details from time to time, and Maxis shall not be held liable in
the event we are unable to contact you due to your failure to update Maxis on your new contact
details.

Maxis Home Zerolution (previously known as TV Zerolution)

49. For customer who subscribe to Maxis Home Zerolution (previously known as TV Zerolution)
plan, you will be subject further to the Service Specific Terms & Conditions – Home Zerolution
(“Home Zerolution SSTC”), available at https://www.maxis.com.my/en/terms-
conditions/personal/broadband/home-zerolution/. Any conflict and inconsistency between this
SSTC and the Home Zerolution SSTC, the Home Zerolution SSTC shall take precedence.

Things we may do to the Service(s)

50. We reserve the rights at any time, without being liable to you or any third party, to interrupt, bar,
suspend, restrict the Service under the Plan for such time as we see fit or terminate, discontinue
or disconnect the Service if your usage:
a. Shows excessive usage or places an unusual burden on our Network;
b. Is for unlawful activities or for suspected fraudulent activities;
c. Is not in accordance with the Maxis Fair Usage Policy (at www.maxis.com.my/FUP);
d. and/or is for commercial/non-personal purposes.