Goodwill Letter 3

GOODWILL LETTER
1. What is a goodwill letter

In a goodwill letter, sometimes called a late payment removal letter, you ask the
creditor that reported your late payments to remove the derogatory mark from your credit
reports. Without the "goodwill" of a creditor to remove those marks, they remain on your
credit report for seven years, though the impact on your score fades with time.
2. Purpose Of Goodwill Letter

The purpose is to express regret, apologize, and request a second chance or special
consideration from the aggrieved or authoritative party. In a business context, goodwill
letters can be used to maintain good relationships with customers or partners after a
mistake or incident that has caused harm.
3. When to use a Goodwill Letter

You shouldn't send a goodwill letter to your credit card company or creditor just
because you had a late or missed payment. You need to have a good reason or excuse for
why the late payment occurred, like:
 A temporary financial hardship
 Delays due to switching banks or a change of address
 Failure to set up automatic payments properly
Sending a goodwill letter may show creditors you're serious about improving or
repairing your credit. That doesn't mean they'll approve your request to remove negative
marks, but it's a start. A goodwill letter is a way to ask for mercy and help in moving your
credit in the right direction. If you're a loyal customer, the creditor may extend you grace
to continue the business relationship.
4. How to write a Goodwill Letter

A strong late payment removal letter asks the creditor to empathize with you. It’s
pleasant and courteous. It shows that you take responsibility for your missed payments
and demonstrates that you’ll stay current on your bills in the future.
It helps if you can point to a specific circumstance, or if you can show a recent track
record of on-time payments. Keep it short and sweet.
You might consider writing a goodwill letter if you missed one or more payments due
to a medical emergency, a divorce, job loss, or a natural disaster. An issue with mail
delivery due to a move could be another valid reason to write a goodwill letter.
Once you’ve written the letter, send it to your creditor using the address listed on its
website or on your credit report. You might have to contact the creditor multiple times or
follow up with a phone call. Persistence may help persuade the creditor.
5. There are 4 Most Common Goodwill Letter:

a. Apology Goodwill Letter
This is the most common type, used when a company needs to apologize for a
mistake, service failure, product defect or other issue that negatively impacted a
customer or business partner. Example scenarios: Delayed shipment, billing error,
employee misconduct, breach of contract.
b. Thank You Goodwill Letter

Written to express gratitude to customers, clients, vendors or partners for their
business, loyalty, support or understanding during a difficult situation. Written to
express gratitude to customers, clients, vendors or partners for their business,
loyalty, support or understanding during a difficult situation.
c. Congratulatory Goodwill Letter

Sent to congratulate another company, client or partner on a positive milestone,
achievement or special occasion. Examples: Congratulating a client on expanding
to new locations, congratulating a partner company on a major contract/award.
d. Condolence and Sympathy Letter

Written to express condolences to a company, client or partner who has
experienced a loss, hardship or tragedy. Examples: Condolences for the passing of
a key employee/executive, sympathy for damages/losses from a natural disaster.
1. Example Apology GoodWill Letter
Sender's Address:
Mr Galang
Hang Nadim Street Lot 15
Date: March, 04 2024
Recipient's Address:
Kayla Khairani
54th Sekupang Street
Dear Mr. Galang,

I hope this letter finds you well. I am writing to you today to address an issue with my credit
card account and to express my genuine desire to maintain or restore a positive connection
with your esteemed institution.
First and foremost, I want to acknowledge the situation surrounding my credit card account.
It has come to my attention that there have been a few instances of delayed payments within
the past few months. I take full responsibility for these oversights and understand the impact
they may have had on my credit history.
I understand that maintaining a good credit score is crucial for future financial opportunities,
and I genuinely value the positive relationship I have had with your company over the years.
Therefore, I felt compelled to reach out and express my sincere regret for any inconvenience
or disappointment these missed payments may have caused.
Once again, I express my deepest apologies for the inconvenience caused and the situation
that led to this letter. I truly value the positive relationship I have had with your company and
hope that you will consider my sincere plea for goodwill.
Thank you for taking the time to read and consider my request. I look forward to your
positive response and the opportunity to rebuild a strong and mutually beneficial connection.
Sincerely,
Kayla Khairani
2. Example Thank You Goodwill Letter
Subject: Thank You for Your Partnership
Dear Frinki,
On behalf of our entire team, I want to sincerely thank you for your continued
support and loyalty as our valued partner over the years. We truly appreciate having
you as a part of our journey.
From the start, your trust in our products and services has meant everything to us.
Your feedback along the way has helped shape who we are and ensure we meet
your needs. We are especially grateful for your understanding during the recent
supply chain disruptions.
Moving forward, we are committed to exceeding your expectations through

exceptional service and innovative solutions. You have our promise to keep earning
your trust every day.
Thank you again, Frinki. We value our partnership and look forward to many more
successful years working together.
Sincerely,
Matthew
PT. APTA Jaya
3. Example Congratulatory Goodwill Letter
Subject: Congratulations on Your Company's Remarkable Growth!
Dear Natasha,
On behalf of our entire team, I wish to extend my warmest congratulations to you

and your company on the outstanding achievement of expanding operations to 5
new regions this year. This remarkable growth is a testament to your company's
innovative solutions and exceptional service.
Since the beginning of our partnership, we have been consistently impressed by

your team's dedication, expertise, and commitment to excellence. Your success
serves as an inspiration, and we feel privileged to be associated with a leader in
your industry.
As you celebrate this milestone, we want to express our sincere appreciation for the
opportunity to be a part of your journey. Our collaboration has been invaluable, and
we look forward to continuing to support your company's future endeavors.
Once again, congratulations on this well-deserved success. We raise a toast to your
company's continued prosperity and growth in the years ahead.
Warmest regards,
Fendi
PT. APTA Jaya
4. Example Goodwill Condolence and Sympathy Letter
Dear Agustina,
It is with a heavy heart that I extend our sincere condolences to you and your team
at this profoundly difficult time. We were deeply saddened to learn of the
devastating impact of the recent natural disaster on your operations and workforce.
In times like these, words often feel inadequate to express the sorrow we feel for the
losses you have endured. We can only begin to imagine the challenges your
company is facing as you recover and rebuild from such a catastrophic event.
While our business partnership spans many years, it is the personal connections that
matter most right now. Please know that you have our unwavering support as you
navigate this hardship. We stand ready to assist in any way we can to help ease this
transition.
Agustina, we share in your grief and hope you find strength in knowing that
cherished employees are never forgotten. Their immense contributions will forever
be woven into your company's story.
Our thoughts are with you, your team, and all those affected by this tragedy. We
hope for healing and brighter days ahead. Please accept our heartfelt sympathies.
Sincerely,
Fendi
PT. APTA Jaya

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GOODWILL LETTER

1. What is a goodwill letter

2. Purpose Of Goodwill Letter

3. When to use a Goodwill Letter

4. How to write a Goodwill Letter

5. There are 4 Most Common Goodwill Letter:

b. Thank You Goodwill Letter

c. Congratulatory Goodwill Letter

d. Condolence and Sympathy Letter

Date: March, 04 2024

Dear Mr. Galang,

Subject: Thank You for Your Partnership

Moving forward, we are committed to exceeding your expectations through

3. Example Congratulatory Goodwill Letter

Subject: Congratulations on Your Company's Remarkable Growth!

On behalf of our entire team, I wish to extend my warmest congratulations to you

Since the beginning of our partnership, we have been consistently impressed by

4. Example Goodwill Condolence and Sympathy Letter

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