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    Resume Iqbal

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    iqbalssheirgill

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    © All Rights Reserved
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    Resume Iqbal

    Uploaded by

    iqbalssheirgill
    11 views3 pages

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    Copyright:

    © All Rights Reserved
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    Download as docx, pdf, or txt
    11 views3 pages

    Resume Iqbal

    Uploaded by

    iqbalssheirgill

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 3

    Iqbal Singh

    Current Role: Team Leader Operation.


    Total Work Experience: 5 years.
    In Current Role: 1.5 years.
    Mobile No. +91-9592889227

    Career Objectives

     To work in a challenging atmosphere where one can gain unbound


    knowledge and experience. Achieving the optimum with smart work with an
    assurance of total commitment, target achievement and perfect team spirit.
    To build a long term relation with an organization which values creativity
    coupled with result orientation.

    Key Strength

     Self-motivated and goal oriented professional possessing strong work ethics.


     Excellent interacting skill with team motivating ability.
     Willingness to learn. Strong will power.
     Ability to grasp things fast and appropriately.
     Ambitious with a keen desire to develop a career.

    Summary of Skills:

    Management Expertise-:

     Ability to guide individuals towards goal achievements.


     Develop strong inter-personal relationship with the team members and colleagues.
     Resource utilization, up to the fullest means for the best quality production.
     Productivity enhancement by Data Sharing and Best Practices Sharing.

    Operational Experience:-
     Enforcement of strategic work, process and policies.
     Focus on continuous improvement of performance by analyzing daily results.
     Deliver high on client Expectation and Organization's revenue targets.
     Good understanding of Inbound Web Environment with call.

    Professional Summary:
     Result-Driven Professional with significant and progressive experience for all
    Operational aspects of a Customer Contact Centre.
     I bring-forth a unique set of knowledge and skills, which includes an in-depth
    understanding of Business Process Outsourcing structure and methodologies

    Professional Experience :
     Opk E service Pvt Ltd.
     Joined in May2018 as a junior executive.
     Kochar Tech Ltd.
     Joined in Aug 2019 to June 2020– Customer care Executive.
    Dec 2020 to August 2021 – care executive(Kochar Tech Pvt. Ltd.).
     Having 1 year Experience in Property Evaluation and Estimation From May
    2015 to June2016.
    KOCHAR TECH Pvt Ltd.

     Joined KOCHAR TECH in August. 2018


     Currently taking care of Swiggy OMT process
     Before that was associated with Swiggy PS, Swiggy OMT

     Planning ways to reduce the expenses of the process by proper resource utilization.
     Sharing process progress / trend by the trend chart and the graphs.
     Maintaining records of the employee
     Discipline and decorum. Maintaining attendance track sheet, productivity shrinkage file,
    scores file, attrition rate.
     Managing the Service Level for the process.

    Achievements till date:

     In Kochar Tech Pvt. Ltd. year (2019) Won RNR Award


     In Kochar Tech Pvt Ltd. Won Award for best Agent in 2020.
     In 2015 Won third position in athletics in inter state games in GNE College
    Ldh.
     In February 2022 Won best People Manager Award
    Educational Qualification-:

     10 th from Punjab Board in March 2011.


     12 th from Punjab Board in March 2017.
     Civil Engineering. from PTU Chandigarh in April 2015
     Computer in MS Office and Tally.
     Cleared Versant Test with 4 Score overalL on 6 September 2021(Tin I’d 13576852)

    Personal Profile -:
    Name : Iqbal Singh
    Father’s Name : Darshan Singh
    Date of Birth : 25 Jan 1996
    Nationality : Indian
    Sex : Male
    Languages Known : Hindi, English & Punjabi

    Present Address:
    # 100, Near Govt primary school pakhowal road, Vpo Dhaipai, District Ludhiana
    Punjab, Pin Code 142029,
    Mob: 9592889227

    Date. Signature
    Iqbal Singh

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