ISO9001+ISO14001+ISO45001 IMS Management System Manual

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HSEQ Management
System Manual
ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018
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disclosed without prior written consent.
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above, are considered uncontrolled copies which should be used for reference only.
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HSEQ Management System Manual
ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018
Contents
1 Approvals & Revision History _____________________________________________________________________________ 5
1.1 Approvals _______________________________________________________________________________________________ 5
1.2 Revision History _________________________________________________________________________________________ 5
1.3 Proprietary Information _________________________________________________________________________________ 5
2 Introduction ________________________________________________________________________________________________ 6
2.1 Process Activity Map ____________________________________________________________________________________ 6
2.2 Purpose _________________________________________________________________________________________________ 6
2.3 Applicability _____________________________________________________________________________________________ 7
2.4 Process Approach _______________________________________________________________________________________ 7
2.5 Plan-Do-Check-Act Cycle _______________________________________________________________________________ 7
2.6 Management System Principles ________________________________________________________________________ 7
3 Terms & Definitions ________________________________________________________________________________________ 8
4 About Our Organization _________________________________________________________________________________ 10
4.1 Organizational Context ________________________________________________________________________________ 10
4.2 Relevant Interested Parties ____________________________________________________________________________ 11
4.3 Management System Scope ___________________________________________________________________________ 12
4.4 Management System Processes _______________________________________________________________________ 13
5 Leadership & Governance _______________________________________________________________________________ 15
5.1 Leadership & Commitment _________________________________________________________________________ 15

5.1.1 General ____________________________________________________________________________________________ 15
5.1.2 Customer Focus ___________________________________________________________________________________ 16
5.2 Management System Policy ________________________________________________________________________ 16

5.2.1 Establishing the Policy ____________________________________________________________________________ 16
5.2.2 Communicating the Policy ________________________________________________________________________ 17
5.2.3 HSEQ Policy Statement ___________________________________________________________________________ 17
5.3 Roles, Responsibilities & Authorities ______________________________________________________________ 20
5.4 Consultation & Participation of Workers and Contractors ______________________________________ 20

5.4.1 Safety Bulletins ____________________________________________________________________________________ 21
5.4.2 Safety Alerts _______________________________________________________________________________________ 21
5.4.3 Health & Safety Committee ______________________________________________________________________ 22
5.4.4 External Regulatory Parties _______________________________________________________________________ 22
6 Planning ___________________________________________________________________________________________________ 23
Endeavour Technical Limited © 2023. All rights reserved Page 1 of 76

ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018
6.1 General _______________________________________________________________________________________________ 23

6.1.1 Risks & Opportunities ____________________________________________________________________________ 23
6.1.2 Environmental Aspects____________________________________________________________________________ 24
6.1.3 Hazard Identification ______________________________________________________________________________ 26
6.1.3.1 Assessment of Health & Safety Risks __________________________________________________________ 27
6.1.3.2 Assessment of Health & Safety Opportunities _________________________________________________ 27
6.1.4 Legal & Compliance Obligations _________________________________________________________________ 28
6.1.5 Planning Action ___________________________________________________________________________________ 29
6.2 Objectives & Planning to Achieve Them __________________________________________________________ 29

6.2.1 HSEQ Objectives __________________________________________________________________________________ 29
6.2.2 Objectives & Plans to Achieve Them _____________________________________________________________ 31
6.3 Planning for Change ________________________________________________________________________________ 32
7 Support____________________________________________________________________________________________________ 34
7.1 Resources ____________________________________________________________________________________________ 34

7.1.1 General ____________________________________________________________________________________________ 34
7.1.2 People _____________________________________________________________________________________________ 34
7.1.3 Infrastructure & Natural Resources _______________________________________________________________ 34
7.1.4 Operational Environment _________________________________________________________________________ 35
7.1.5 Monitoring & Measurement Tools _______________________________________________________________ 36
7.1.6 Organizational Knowledge _______________________________________________________________________ 36
7.2 Competence __________________________________________________________________________________________ 37
7.3 Awareness ____________________________________________________________________________________________ 38
7.4 Communication ______________________________________________________________________________________ 38

7.4.1 General ____________________________________________________________________________________________ 38
7.4.2 Internal Communication __________________________________________________________________________ 39
7.4.3 External Communication __________________________________________________________________________ 39
7.5 Documented Information ___________________________________________________________________________ 40

7.5.1 HSEQ Management System Documents _________________________________________________________ 40
7.5.2 Creating, Updating & Issuing _____________________________________________________________________ 40
7.5.3 Controlling Documented Information ____________________________________________________________ 40
8 Operations ________________________________________________________________________________________________ 42
8.1 Operational Planning & Control ___________________________________________________________________ 42

8.1.1 Health & Safety Planning & Control ______________________________________________________________ 42
8.1.2 Environmental Planning & Control _______________________________________________________________ 43
8.1.3 Quality Planning & Control _______________________________________________________________________ 44
8.2 Determining Requirements for Products __________________________________________________________ 44

8.2.1 Customer Communication ________________________________________________________________________ 44
8.2.2 Determining Requirements _______________________________________________________________________ 45
8.2.3 Review of Requirements __________________________________________________________________________ 45

ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018
8.2.4 Changes in Requirements ________________________________________________________________________ 46
8.3 Design & Development _____________________________________________________________________________ 46

8.3.1 General ____________________________________________________________________________________________ 46
8.3.2 Planning ___________________________________________________________________________________________ 46
8.3.3 Inputs _____________________________________________________________________________________________ 47
8.3.4 Controls ___________________________________________________________________________________________ 47
8.3.5 Outputs ___________________________________________________________________________________________ 48
8.3.6 Changes ___________________________________________________________________________________________ 48
8.4 Suppliers & Purchasing _____________________________________________________________________________ 49

8.4.1 General ____________________________________________________________________________________________ 49
8.4.1.1 Contractors _____________________________________________________________________________________ 49
8.4.1.2 Outsourcing ____________________________________________________________________________________ 50
8.4.2 Purchasing Controls ______________________________________________________________________________ 50
8.4.3 Purchasing Information ___________________________________________________________________________ 51
8.5 Production & Service Provision ____________________________________________________________________ 52

8.5.1 Control of Production & Service Provision _______________________________________________________ 52
8.5.2 Identification & Traceability ______________________________________________________________________ 52
8.5.3 3rd Party Property _________________________________________________________________________________ 53
8.5.4 Preservation _______________________________________________________________________________________ 53
8.5.5 Post-delivery Activities ____________________________________________________________________________ 54
8.5.6 Control of Changes _______________________________________________________________________________ 54
8.6 Release of Products & Services _____________________________________________________________________ 54
8.7 Nonconforming Outputs____________________________________________________________________________ 55

8.7.1 Nonconforming Products & Services _____________________________________________________________ 55
8.7.2 Emergency Situations _____________________________________________________________________________ 56
8.7.2.1 Emergency Drills ________________________________________________________________________________ 56
8.7.2.2 Accidents & Incidents __________________________________________________________________________ 57
8.7.2.3 First Aid & Medical Facilities ___________________________________________________________________ 57
8.7.2.4 Fire Precautions ________________________________________________________________________________ 57
9 Performance Evaluation _________________________________________________________________________________ 59
9.1 Monitoring, Measurement, Analysis & Evaluation _______________________________________________ 59

9.1.1 General ____________________________________________________________________________________________ 59
9.1.2 Customer Satisfaction_____________________________________________________________________________ 60
9.1.3 Analysis & Evaluation _____________________________________________________________________________ 61
9.1.4 Evaluation of Compliance _________________________________________________________________________ 64
9.2 Internal Audit ________________________________________________________________________________________ 64

9.2.1 General ____________________________________________________________________________________________ 64
9.2.2 Internal Audit Programme ________________________________________________________________________ 65
9.3 Management Review ________________________________________________________________________________ 66

ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018
9.3.1 General ____________________________________________________________________________________________ 66

9.3.2 Inputs _____________________________________________________________________________________________ 67
9.3.3 Outputs ___________________________________________________________________________________________ 67
10 Improvement ___________________________________________________________________________________________ 68
10.1 General _____________________________________________________________________________________________ 68
10.2 Nonconformity & Corrective Action ____________________________________________________________ 68

10.2.1 Corrective Action _________________________________________________________________________________ 68
10.2.2 Supplier Corrective Action ________________________________________________________________________ 70
10.2.3 Incident Investigation _____________________________________________________________________________ 70
10.3 Improvement ______________________________________________________________________________________ 71
Appendices ____________________________________________________________________________________________________ 73
A.1 Interaction of Processes ____________________________________________________________________________ 73
A.2 Organization Chart __________________________________________________________________________________ 74
A.3 Correlation Matrix ___________________________________________________________________________________ 75

ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018
4 About Our Organization

4.1 Organizational Context
Your organization is committed to defining our position in the marketplace and understanding how relevant
factors arising from legal, political, economic, social, and technological issues influence our strategic direction
and our organizational context.
Your organization identifies, analyzes, monitors, and reviews factors that may affect our ability to satisfy our
customers and stakeholders, as well as; factors that may adversely affect the stability and integrity of our
processes and our management system.
Figure 1: Examples of Internal & External Influences
Types of internal Types of external

influence: influence:
•Maturity of the business •Law and regulations
•Strategy direction •Standards
•Operational purpose •Codes of practice
•Competence levels •Competition
•Types of activities •Innovation and research
•Resources costs •Technology
•Staff turnover •Environment
•Staff engagement •Economic trends
•System performance •Globalization
Risks and opportunities, and the hazards arising
To ensure that our organizational context is aligned with our strategy whilst taking account of relevant,
influential, internal, and external factors; your organization collates and analyzes information pertinent to those
influential factors to identify issues that have the potential to be affected by our activities, products, and
services.
Similarly, we identify internal and external issues that could be capable of affecting our organization’s ability
to deliver products, services, or activities. Broadly, these issues are defined as:
• Internal issues – conditions related to our organizational activities, products, services, strategic
direction, culture, people, knowledge, processes and systems. Using SWOT analysis provides our
organization with framework for reviewing and evaluating our strategies, and the position and
direction of our organization, business propositions and other ideas;
• External issues – conditions related to cultural, social, political, legal, regulatory, financial,
technological, economic, competition at local, national or international levels. Using PESTLE analysis
provides our organization with framework for measuring our market and growth potential.
Your organization assesses information about our influential factors to ensure that a continual understanding
of the relevance of each factor is derived and maintained. To facilitate the understanding of our context, we
regularly consider issues that influence our business during management review meetings, the results of which
are conveyed via minutes and business planning documents.

ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018
1. Business strategy plans and meetings;

2. Management system goals, their communication and their incentivization;
3. Information provided on our website or social media channels;
4. Annual reports;
5. Management meeting minutes.
Your organization ensures that our policies are understood, implemented, and maintained throughout at all
levels of the organization through the printed distribution of our policy statements and periodic management
review of the policy statements and corporate-level improvement objectives. Your organization communicates
our mission, vision, strategy, policies, and processes to all employees in order to:
1. Create and sustain shared values of fairness and ethical behavior;

2. Establish a culture of trust and integrity;
3. Encourage commitment to safety and quality;
4. Provide people with the required resources, training, and authority to act with accountability;
5. Inspire, encourage, and recognize people’s contributions.
In addition, our policies, objectives, and targets are communicated and deployed throughout the business via
individual, team, and department performance objectives which are established and discussed during
employee performance reviews.
5.1.2 Customer Focus

Your organization strives to identify current and future customer needs, to meet their requirements and to
exceed their expectations. Top management ensures that the focus on improving customer satisfaction is
maintained by setting objectives related to customer satisfaction at management review meetings.
Top management also ensures that customer requirements are understood and met. Customer requirements
are understood, converted into internal requirements, and communicated to appropriate personnel within the
organization.
Customer complaints and other customer feedback are continually monitored and measured to identify
opportunities for improvement. We continually look for ways to interact directly with our customers to ensure
that we focus on their unique needs and expectations.
5.2 Management System Policy

5.2.1 Establishing the Policy
Your organization’s HSEQ policy acts as a compass by providing the direction and framework for establishing
key corporate-level performance measures, as well as related objectives and targets. Top management ensures
that our corporate policies are established and documented and that the policies are available to all interested
parties via our website.
The Top management has overall responsibility for defining, documenting, implementing, and reviewing our
policies in consultation with the management teams and other personnel or their representatives. The policies
are reviewed at least annually, as part of the management review programme or at a frequency determined
by:
1. Changes in organizational context (Refer to Section 4.1);

ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018
6 Planning
6.1 General
In order for our organization to have a successful HSEQ management system, we consider and manage the
risks and opportunities relating to our stakeholders, our external and internal context, and our HSEQ aspects.
This process uses the information collected during our context evaluation (SWOT & PESTLE), stakeholder and
interested party analysis, and the evaluation of our aspects.
Figure 4 Sources of Risk & Opportunity
Determine aspects Ensure compliance is achievable
Int. & Ext. 6.1.2 Plan and

6.1.4 6.1.1 Assess
Issues & Determine implement
Determine the risks and
Needs Environmental mitigation
Compliance opportunities
Aspects measures
& Legal to be
Obligations addressed by
the HSEQ
6.1.3
Determine Post
Health & implementation
Safety Hazards review
Review the effectiveness of controls
Top management then considers the risks and opportunities that we manage to ensure that our HSEQ
management system meets its intended outcomes, manages external environmental conditions, and achieves
continual improvement.
Once the significant or material risks and opportunities are identified, our organization plans actions to mitigate
perceived risks or take advantage of opportunities. Action is taken in a variety of ways using our HSEQ
management system processes via setting objectives, targets, policies, operational control or emergency
preparedness, supplier evaluation, or other business processes.
6.1.1 Risks & Opportunities

The aim of risk and opportunity management within your organization is to ensure that organizational
capabilities and resources are employed in an efficient and effective manner to take advantage of opportunities
and mitigate risks.
Top management is responsible for incorporating risk-based thinking into our organization's culture. This
includes the establishment of risk management policies and targets to ensure the effective implementation of
risk and opportunity management principles throughout the lifecycle of our products, activities, or services by:
1. Providing sufficient resources to carry out risk and opportunity management activities;
2. Assigning responsibilities and authorities for risk and opportunity management activities;
3. Reviewing information and results from audits and risk and opportunity management activities.
The scope of your organization’s risk and opportunity management process is communicated by the Risk &
Opportunity Procedure which includes a methodology for the assessment of the internal and external issues

ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018
The audit is conducted according to the Internal Audit Procedure to ensure that timely corrective actions are
implemented to correct any deficiencies found. The results of the audits are recorded and submitted to the
personnel having responsibility in the area audited. The results of the internal quality audits are summarized
for discussion at management reviews.
Supporting documentation:
Doc No. Title & Description
P0920-01 Internal Auditing Procedure
9.3 Management Review

9.3.1 General
To ensure the continuing suitability, adequacy and effectiveness of our HSEQ management system in meeting
our organization’s strategies, Top management conducts formal management review meetings at planned
internals. The requirements for conducting a management review are defined and communicated using the
Management Reviews Procedure.
Each management review meeting may require multiple subjects and departmental input and rely upon
multiple metrics and data analysis. When more frequent meetings are conducted, the meeting agenda is
reduced to focus on customer-critical issues, with the full review cycle of the HSEQ occurring annually.
Agenda Item (9.3.2) Impact on Customer or Business Frequency Type of Meeting

Previous actions High Monthly Functional review
Changes to the HSEQ Low Six-monthly HSEQ review
Aspects and Hazards Very High Weekly/Daily HSEQ review
Performance of the HSEQ High Monthly Environmental review
Customer satisfaction High Monthly Functional review
Legal & Compliance Obligations Medium Quarterly Planning review
HSEQ objectives Low Six-monthly Environmental review
Product/Process conformity Very High Weekly/Daily Quality review
NCR/CAR/Incident root-causes Medium Quarterly Planning review
Monitoring and measurement results Very High Weekly/Daily HSEQ review
Internal audit results Low Six-monthly HSEQ review
Consultation and participation Medium Quarterly Planning review
External providers Medium Quarterly Planning review
Resources required Low Six-monthly HSEQ review
Actions to address risk High Monthly Functional review
In response to changing or special conditions and events, the frequency of management review activities will
increase.
In summary, a Senior Director chairs the HSEQ Review Meeting. The review group is coordinated and recorded
by the HSEQ Manager. To ensure that the review group includes each of the requirements of ISO 9001, ISO
14001 and ISO 45001, a Management Review Agenda & Minutes is prepared issued and distributed by the HSEQ
Manager as appropriate.

ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018
Appendices
A.1 Interaction of Processes
Customers & Interested Parties
Business Management Processes

Requirements Customer
Satisfactio
Strategic Direction Operations,
& System Planning Monitoring
Feedback
Production Planning Perceptions
Process Planning PLAN DO Complaints
Design Planning Returns
Performance Corrective Action
Corrective Action &
Evaluation &
Improvement
Review
CHECK ACT
HSEQ Requirements HSEQ Data Points

Policy, Objectives & KPIs Supplier Metrics
Risk & Opportunity Process Metrics
Competence & Awareness Product Metrics
Resources Service Metrics
Responsibilities & Authority Nonconformances
Operation & Production Processes
A. New or
1. Receive 2. Contract 3. Produce 4. Order
Existing
Order Review Quote Acceptance
Product?
Existing New
5. 6. Engineering 7. Purchasing 8. Receiving B. Production

Specifications Change Control & Outsourcing Inspection, ID & Assembly
& Designs & Validation Controls & Traceability Processes
Defects
11. Packaging C. Non-

9. In-process 10. Final
& Product 12. Dispatch conforming
Inspection Acceptance
Storage Outputs
Defects
Support & Assurance Processes
I.T.& Root- Customers

Internal Data
Training Facilities Document cause & Interested
Audits Analysis
Control Analysis Parties

ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018
A.3 Correlation Matrix

This section provides a matrix that correlates the headings of ISO 9001, ISO 14001 and ISO 45001 against the
relevant sections in this document.
ISO 9001, ISO 14001 and ISO 45001 Related Documentation
Clause Title HSEQ Manual Procedure No.
4.0 About our Organization 4.0 N/a
4.1 Organizational Context 4.1 P0400-01
4.2 Relevant Interested Parties 4.2 P0400-01
4.3 Management System Scope 4.3 P0400-01
4.4 Management System Processes 4.4 & A.1 P0400-01
5.1 Leadership & Commitment 5.0 N/a
5.1.1 General 5.1.1 N/a
5.1.2 Customer Focus 5.1.2 N/a
5.2 Quality & Environmental Policy 5.2 N/a
5.2.1 Establishing the Policy 5.2.1 N/a
Communicating the Policy 5.2.2 N/a
5.2.2
Policy Statement 5.2.3 N/a
5.3 Roles, Responsibilities & Authorities 5.3 & A.2 P0530-01
5.4 Consultation & Participation 5.4 P0540-01
6.1 Planning - General 6.0 N/a
6.1.1 Risks & Opportunities 6.1.1 P0611-01
6.1.2 Environmental Aspects 6.1.2 P0612-01
6.1.2 Hazard Identification 6.1.3 P0613-01
6.1.3 Legal & Compliance Obligations 6.1.4 P0614-01
6.1.5 Planning Action 6.1.5 N/a
6.2.1 HSEQ Objectives 6.2.1 P0620-01
6.2.2 HSEQ Objectives & Plans to Achieve Them 6.2.2 P0620-01
6.3 Planning for Change 6.3 P0630-01
7.1 Support - Resources 7 N/a
7.1.1 General 7.1.1 N/a
7.1.2 People 7.1.2 P0723-01
7.1.3 Infrastructure 7.1.3 P0713-01
7.1.4 Environment for the Operation of Processes 7.1.4 P0713-01
7.1.5 Monitoring & Measuring Resources 7.1.5 P0715-01
7.1.6 Organizational Knowledge 7.1.6 P0750-01
7.2 Competence 7.2 P0723-01
7.3 Awareness 7.3 P0723-01
7.4 Communication 7.4 N/a
7.4.1 General 7.4 P0740-01
7.4.2 Internal Communication 7.4 P0740-01
7.4.3 External Communication 7.4 P0740-01
7.5 Documented Information 7.5 N/a
7.5.1 Management System Documents 7.5.1 P0750-01
7.5.2 Creating, Updating & Issuing 7.5.2 P0750-01
7.5.3 Control of Documented Information 7.5.3 P0750-01
8.1 Operation Planning & Control 8.1 N/a
8.1 Health & Safety Planning & Control 8.1.1 P0811-01
8.1 Environmental Planning & Control 8.1.2 P0812-01

ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018
ISO 9001, ISO 14001 and ISO 45001 Related Documentation

Clause Title HSEQ Manual Procedure No.
8.1 Quality Planning & Control 8.1.3 P0813-01
8.2 Determining Requirements for Products and Services 8.2 N/a
8.2.1 Customer Communication 8.2.1 P0820-01
8.2.2 Determining Requirements 8.2.2 P0820-01
8.2.3 Review of Requirements 8.2.3 P0820-01
8.2.4 Changes to Requirements 8.2.4 P0820-01
8.3 Design & Development of Products 8.3 N/a
8.3.1 General 8.3.1 P0830-01
8.3.2 Planning 8.3.2 P0830-01
8.3.3 Inputs 8.3.3 P0830-01
8.3.4 Controls 8.3.4 P0830-01
8.3.5 Outputs 8.3.5 P0830-01
8.3.6 Changes 8.3.6 P0830-01
8.4 Suppliers & Purchasing 8.4 N/a
8.4.1 General 8.4.1 P0840-01
8.4.2 Purchasing Controls 8.4.2 P0840-01
8.4.3 Purchasing Information 8.4.3 P0840-01
8.5 Production and Service Provision 8.5 N/a
8.5.1 Control of Production & Service Provision 8.5.1 P0850-01
8.5.2 Identification & Traceability 8.5.2 P0850-01
8.5.3 3rd Party Property 8.5.3 P0850-01
8.5.4 Preservation 8.5.4 P0850-01
8.5.5 Post-Delivery Activities 8.5.5 P0850-01
8.5.6 Control of Changes 8.5.6 P0850-01
8.6 Release of Products & Services 8.6 P0860-01
8.7 Nonconforming Process Outputs and Products 8.7 N/a
8.7 Nonconforming Products & Services 8.7.1 P0870-01 & P0870-02
8.2 Emergency Situations 8.7.2 P0870-03
9.1 Monitoring, Measurement, Analysis & Evaluation 9.1 N/a
9.1.1 General 9.1.1 N/a
9.1.2 Customer Satisfaction 9.1.2 P0912-01
9.1.3 Analysis & Evaluation 9.1.3 P0913-01 & P0913-02
9.1.4 Evaluation of Compliance 9.1.4 P0913-02
9.2 Internal Audit 9.2 N/a
9.2.1 General 9.2.1 P0920-01
9.2.2 Internal Audit Programme 9.2.2 P0920-01
9.3 Management Review 9.3 N/a
9.3.1 General 9.3.1 P0930-01
9.3.2 Management Review Inputs 9.3.2 P0930-01
9.3.3 Management Review Outputs 9.3.3 P0930-01
10.0 Improvement 10.0 N/a
10.1 General 10.1 N/a
10.2 Nonconformity & Corrective Action 10.2.1 P1020-01
10.2 Supplier Corrective Action 10.2.2 P1020-02
10.2 Incident Investigation & Reporting 10.2.3 P1020-03
10.3 Continual Improvement 10.3 P1030-01

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1.1 Approvals _______________________________________________________________________________________________ 5

1.2 Revision History _________________________________________________________________________________________ 5

1.3 Proprietary Information _________________________________________________________________________________ 5

2.1 Process Activity Map ____________________________________________________________________________________ 6

2.2 Purpose _________________________________________________________________________________________________ 6

2.3 Applicability _____________________________________________________________________________________________ 7

2.4 Process Approach _______________________________________________________________________________________ 7

2.5 Plan-Do-Check-Act Cycle _______________________________________________________________________________ 7

2.6 Management System Principles ________________________________________________________________________ 7

3 Terms & Definitions ________________________________________________________________________________________ 8

4 About Our Organization _________________________________________________________________________________ 10

4.1 Organizational Context ________________________________________________________________________________ 10

4.2 Relevant Interested Parties ____________________________________________________________________________ 11

4.3 Management System Scope ___________________________________________________________________________ 12

4.4 Management System Processes _______________________________________________________________________ 13

5 Leadership & Governance _______________________________________________________________________________ 15

5.1 Leadership & Commitment _________________________________________________________________________ 15

5.2 Management System Policy ________________________________________________________________________ 16

5.3 Roles, Responsibilities & Authorities ______________________________________________________________ 20

5.4 Consultation & Participation of Workers and Contractors ______________________________________ 20

Endeavour Technical Limited © 2023. All rights reserved Page 1 of 76

6.1 General _______________________________________________________________________________________________ 23

6.2 Objectives & Planning to Achieve Them __________________________________________________________ 29

6.3 Planning for Change ________________________________________________________________________________ 32

7.1 Resources ____________________________________________________________________________________________ 34

7.2 Competence __________________________________________________________________________________________ 37

7.3 Awareness ____________________________________________________________________________________________ 38

7.4 Communication ______________________________________________________________________________________ 38

7.5 Documented Information ___________________________________________________________________________ 40

8.1 Operational Planning & Control ___________________________________________________________________ 42

8.2 Determining Requirements for Products __________________________________________________________ 44

Endeavour Technical Limited © 2023. All rights reserved Page 2 of 76

8.2.4 Changes in Requirements ________________________________________________________________________ 46

8.3 Design & Development _____________________________________________________________________________ 46

8.4 Suppliers & Purchasing _____________________________________________________________________________ 49

8.5 Production & Service Provision ____________________________________________________________________ 52

8.6 Release of Products & Services _____________________________________________________________________ 54

8.7 Nonconforming Outputs____________________________________________________________________________ 55

9 Performance Evaluation _________________________________________________________________________________ 59

9.1 Monitoring, Measurement, Analysis & Evaluation _______________________________________________ 59

9.2 Internal Audit ________________________________________________________________________________________ 64

9.3 Management Review ________________________________________________________________________________ 66

Endeavour Technical Limited © 2023. All rights reserved Page 3 of 76

9.3.1 General ____________________________________________________________________________________________ 66

10.1 General _____________________________________________________________________________________________ 68

10.2 Nonconformity & Corrective Action ____________________________________________________________ 68

10.3 Improvement ______________________________________________________________________________________ 71

A.1 Interaction of Processes ____________________________________________________________________________ 73

A.2 Organization Chart __________________________________________________________________________________ 74

A.3 Correlation Matrix ___________________________________________________________________________________ 75

Endeavour Technical Limited © 2023. All rights reserved Page 4 of 76

4 About Our Organization

Figure 1: Examples of Internal & External Influences

Types of internal Types of external

Risks and opportunities, and the hazards arising

Endeavour Technical Limited © 2023. All rights reserved Page 10 of 76

1. Business strategy plans and meetings;

1. Create and sustain shared values of fairness and ethical behavior;