Glovo's Yellow Book ?
Glovo's Yellow Book ?
Glovo's Yellow Book ?
YELLOW
BOOK
This is a roadmap for the job of your lifetime.
The company was built upon a belief, a conviction, of the difference that we
can make in people's lives. Our vision is to give everyone easy access to
anything in their city.
It will allow you to understand the rationale behind each process, honouring
our principle of transparency, and it will enable you to take Glownership over
your career development.
It doesn't matter if you are a new joiner or have been here for years, if you are
an individual contributor or a leader of leaders. If you want to better
understand our roots and who we are, our identity and culture, our
purpose… or simply find access to tools, policies and day to day useful tips…
Look no further. You will find everything about life at Glovo here.
04 05 06
Your Employee Our Ways of Up Next
Journey Working
4.1 The rules of the game 5.1 Flexible working 6.1 What’s cooking…
4.2 Hiring at Glovo 5.2 WFH best practices 6.2 Your feedback
4.3 Onboarding at Glovo 5.3 Compliance
4.4 Post-onboarding & 5.4 Tools & resources
probation
4.5 Performance
standards
4.6 Talent development
4.7 Leading @ Glovo
4.8 GloVoice
01
THE
STORY
OF US
INTRODUCTION TO GLOVO
| OUR HISTORY
Glovo’s creation,
2015 assembling the first
team, fundraising and
acquisitions….
2016
Growth, building a
marketplace,
Glovo has been a crazy partnerships…
adventure since Day 1.
Let me tell you the story of
how it all came to be….
2017 Challenges, losses, and
big risks...
2018
Oscar Pierre Backpacking,
CEO & Co-Founder International expansions,
Darkstores & Groceries…
Bottlenecks,
22+
Countries*
Considered the biggest
gig-economy platform in Europe 60K+ Glovers
13M+ Customers
1080+
Cities
115K+ Stores
Check out all the countries directly on our intranet. Hungry for more info about us?
Visit our website and continue exploring! https://about.glovoapp.com/en/
At Glovo, we are committed to
all of our communities.
Our Glover Experience team (GX) is entirely dedicated to improving the platform
operation and working alongside couriers to make sure the experience fulfills their
expectations and needs as much as possible.
That's why we work together with the governments and the couriers
to find innovative solutions that can better fit the activity and benefit all
of its ecosystem. Solutions that allow for more protections and benefits.
The on-demand economy will be in constant evolution there’s always
room for improvement — new ways of looking at a problem and new
solutions — and we’re a company that always strives to do more, where
we can.
Want to know more? You can check Glovo’s FAQ here and Glovo’s corporate website here.
This is our Senior Leadership Team.
OSCAR PIERRE SACHA MICHAUD BARTEK KUNOWSKI ARNAU CORTÉS CARLES ROSAS
Co-Founder & CEO Co-Founder & VP VP of Product VP International VP of Operations
of Global Affairs
EDU ROS ALEX MENAL ANA CHAMPETIER DANIEL ALONSO PETER KAINEDER
VP of Finance VP of Marketing VP of Food VP of Q-commerce VP of Corporate
Innovation Development &
Partnership
DIEGO NOUET ITZIAR PEREZ JOAQUIN VAZQUEZ ELISA PAGLIARANI CARLOS SILVAN
RM Iberia POC Andorra GM Portugal GM Italy GM Poland
YEVHEN TRYSHYN PEARLYN BUDU CHRISTIAN PICARD MARTA AYALA LORENZO MAYOL
GM Ukraine GM Ghana CM Ivory Coast GM Kenya (Interim) GM Nigeria
HAMZA EMMANUEL
NACIRI BENNANI KODUAH
GM Tunisia GM Uganda
We’re still tiny but we have lots to do
We keep our feet on the ground, and
don’t forget our origins
Vanilla is a
flavor we don’t
like at Glovo.
| A NON-VANILLA CULTURE
At least not for the way we relate to each other, share feedback and
make decisions. We are honest and transparent with each other
without compromising on good vibes along the way.
As you land into this culture, we want you to love every step of the
experience! Our goal is for you to identify with the core values and
for your purpose to be aligned with ours.
| VALUES, PRINCIPLES & BEHAVIOURS
STAY
Self-aware and open to learning
HUMBLE
HIGH
Focus on top performance
BAR
GLOVO’S VISION
…
Give everyone easy access to
anything in their city
…
An environment where
we can all be ourselves
A place where
we can all perform to the best of our abilities
Working in a
supportive and flexible environment led by
inclusive and effective leaders
A culture where
we can raise ideas and challenge one another
in a respectful way
to arrive at the best decisions
A place where
we understand and respect differences
Read up on some of our data, key initiatives, and stories here. To share or contribute to the
subject, make sure to join our Slack channel #diversity-and-inclusion
GLOVO’S COMMITMENT
Glovo will encourage diversity and make sure everyone has the same
opportunities regardless of their gender, ethnicity, nationality, sexual
orientation, political or religious believes, etc. We will never condone any
discriminatory action.
YOUR COMMITMENT
As an Employee:
Work on your self awareness to identify your unconscious biases and manage
them to make sure you contribute to an open minded, inclusive work
environment. Don’t engage in unequal treatment and raise your hand if you
see any of that happen.
As a Leader:
Work towards creating genuine diverse teams in which difference is not just
“tolerated” but embraced to create competitive advantages from it. Make sure
all voices are heard and take corrective action if anyone in your team acts
against this premises.
SOCIAL IMPACT
You can learn more about our social impact vision by going
though Oscar and Sacha’s letter to Glovo’s community here.
DREAMS
We aim to ensure that being a glover is We aim to impact the next generation
a way to access more qualified jobs of women so that more of them end up
through upskilling, employability and pursuing a career in tech.
entrepreneurship programs.
HOW?
Become a Social Impact Ambassador
In every country, a Social Ambassador was appointed by the GM to lead social impact
initiatives locally. When a position gets vacant, we’ll open applications internally!
Apart from doing good, volunteering is also about expanding our horizons, learning
new perspectives and bringing them back to Glovo.
Stand Up
Weekly company-wide webinar led by our CEO,
Oscar to share business and company updates.
Connect every Monday here.
Q&A Sessions
Monthly sessions to foster our culture of
transparency, where you can ask your questions
or voice your concerns to Oscar or members of
the executive team in live.
Culture Day
Bi-annual get-togethers to learn about
important news, projects, discuss global
strategy and celebrate everyone’s
accomplishments.
Glovo Festival
Bi-annual global event where you have a wide
variety of live sessions happening
simultaneously to choose from. Topics range
from self-development workshops, to business
deep-dive, to various challenges. The event
closes with a company-wide session and a
concert.
Re-watch all past recordings here. Be sure to also have a look at our Events Policy here.
04
YOUR
EMPLOYEE
JOURNEY
THE RULES OF THE GAME
At Glovo you will navigate the way you perform and your career development
through different venues. You will have many opportunities to learn and grow; we will
provide all tools and resources to help you take ownership and thrive.
HIRING AT GLOVO
The onboarding isn't just a few days deal for us. It's a continuous process
that we don’t take lightly!
Making sure that you are immersed into our values, culture, and
expected behaviours from Day 1 will guarantee your happiness and
productivity at Glovo.
We care about your journey past your first few days and we want
to see how you’ve been doing!
60 DAY SELF-ASSESSMENT
Two months after your start date, you will receive this
assessment where you tell us how things are going and if
there’s something your Manager and/or People Partner can do
to improve how you are living your new job.
Remember: Non-vanilla culture aims for transparency and honesty! Get more info here.
PERFORMANCE
STANDARDS
Performance is very important to us: we know it is the key for us to
achieve our ambitious goals. Also, we drive versus measure performance,
with a continuous feedback based approach, to ensure we continue
moving towards a more successful future at Glovo.
1 2 3
Talent is our Talent is equal to Great talent brings
biggest asset culture fit and results great talent - and the
achievements opposite is also true
GLOVO’S COMMITMENT
Led by strong leaders, we aim to define, foster and drive a high performance
culture through a very high hiring bar, and impactful, best-in-class
performance management tools to foster feedback and manage employee
development and performance.
YOUR COMMITMENT
As an Individual contributor:
Drive your own high performance in an environment of trust and
Glownership, carrying out regular performance check-ins with your manager,
providing radically transparent feedback and actioning on any received.
As a Leader:
Work with discipline to manage talent and performance: hold regular
check-ins with your team to provide timely, impactful and tailored feedback;
coach team members on how to improve and lift their performance and act
fast in cases where it is clearly not working!
| OUR FOUR PILLARS
Feedback will be
Headcount planning We will hire Our Top Talent will
provided with radical
will take place every top-notch talent in be developed and
transparency and
semester the market recognized
candor
At Glovo we strongly
believe our people are
our greatest asset.
We work hard to create the job of your life and we know that means
providing a meaningful talent development framework which promotes
career development, competency mapping and internal job moves.
Of course, you will be the main owner and driver of your growth
opportunities, by seeking feedback and acting upon it, being attentive to
and jumping into new challenges that defy and ultimately expand your
comfort zone.
To provide the resources and tools to ensure you have the the job of your life at
Glovo. We will design and deliver tools, information, talent mobility
opportunities and support so that you can reach ambitious professional
development within Glovo.
YOUR COMMITMENT
As an Individual Contributor:
Speak with your manager about your career ambitions. Study the competency
models for your areas of interest. Build a comprehensive career development
plan: you create and own your career path at Glovo.
As a Leader:
Provide coaching, guidance and support to your teams to help them realise
their professional ambitions and make the best of their own potential. Talent
does not belong to you or your team, but is part of a much larger Glovo.
LEADING @ GLOVO
Leaders are key for Glovo to achieve its purpose by driving all
employees towards our goals and representing our core values;
we believe in providing these leaders with all the necessary
management tools to facilitate that mission.
GLOVO’S COMMITMENT
Drive leadership capability to ensure our teams are motivated, engaged and
organized to perform to the best of their ability. Provide support through
experienced People Partners in the “moments of truth” each leader will have
with their employees.
YOUR COMMITMENT
As a Leader:
Commit to your own development actions, accepting that as a leader, you
never stop learning. Be self aware and resort to bottom-up feedback from your
employees, keeping an open mind and go-get attitude to identify how you
can do better as a manager, then acting upon it, to make a real difference to
your leadership impact.
GLOVOICE
WHAT IS IT FOR?
As an Individual Contributor:
Please provide honest feedback to the GloVoice survey. Participate
and engage in action plans derived from your team’s survey results.
WHAT IS ASSESSED?
Each team meets and define action plans to improve areas with
low scores and to keep highest ones, as needed.
As a Leader:
Please provide honest feedback to the GloVoice survey. Participate
and engage in action plans derived from your team’s survey results.
| USE OF OFFICES HQ
We want you to feel that Glovo is your second home. This is why we aim to
provide a great working place for all!
In return, we ask from you to follow some coexisting rules to make the best use of
the offices so that everyone can enjoy and feel safe in these common spaces.
If you have been wondering what the office life looks like now, you can see the
new temporary security measures to follow here.
GLOVO’S COMMITMENT
YOUR COMMITMENT
As an Employee:
Make a responsible use of this flexibility. Keep an open communication with
your manager, team and People Partner to organize your workload in a way
that makes sense. Whilst working remotely, make sure you have access to a
reliable and safe network connection.
As a Leader:
Make sure you are evaluating your employees’ performance, not the hours
connected. Be very clear on expectations regarding flexibility best practices
and goal achievement. Pay close attention to your employees - Is everyone
engaged & motivated? Is someone struggling ? Encourage your team
members to take time off to rest and recharge.
WFH - BEST PRACTICES
You can check out how we do it and how you can engage
in Glovo’s Compliance Handbook and Glovopedia,
where you will find all our policies. The principal policies:
If you have any specific question, you can always reach to to compliance@glovoapp.com or
through JIRA Portal anonymously.
TOOLS & RESOURCES
To find out how to use them, visit Glovopedia here. To access our Design Guidelines, click here
06
UP NEXT
WHAT’S COOKING...
+ Glovo’s Principles
+ Spotlight on you!:
How you are making use of this Yellow Book
Coming up soon!
YOUR FEEDBACK
HERE.
THANK
YOU!