Proposal SAP ERP Implementation

Table of Contents

1 EXECUTIVE SUMMARY ................................................................................................................3

2 COMPANY PROFILE OF SILVERTOUCH. .................................................................................... 6
3 STATEMENT OF WORK ............................................................................................................. 14
4 GENERAL SCOPE DEFINITIONS ................................................................................................17
5 IMPLEMENTATION METHODOLOGY......................................................................................... 20
6 PROJECT ORGANISATION ........................................................................................................ 25
7 PROJECT COSTS ....................................................................................................................... 30
8 TERMS & CONDITIONS ............................................................................................................... 31
9 DOCUMENT CONTROL ............................................................................................................... 32
APPENDIX A – ACCEPTANCE ....................................................................................................... 33

Disclaimer and Confidentiality Statement

This document is a DRAFT document. Silver touch Technologies LTD and MVN Group
representatives accept that this document reflects the mutually agreed scope & approach. This document
has been submitted on a confidential basis solely for the purpose of supplying information to MVN and
is not for use by any other persons. The recipients as named in Section 9 – Document Control,
acknowledge and agree that all of the information contained herein will be treated as confidential material.
Whilst every care has been taken with the preparation of this document, STTL accepts no responsibility
for any errors or omissions within this document, and readers are advised to obtain further advice
regarding specific matters within this document before acting on them
1 Executive Summary
‘Silvertouch Technologies’ hereafter as ‘SILVERTOUCH’ is pleased to provide our proposal to ‘MVN’
hereafter as ‘MVN’. In providing consulting services to MVN, we commit to adding value through our role
as a business partner. We share with you our implementation and business experience for our proposed
SAP ERP solution as well our promise to realize a system, which meets the goals and objectives of this
organization.

The key benefits are summarized below:

•Efficiency and effectiveness of Operations

• Provide timelier information for management decision-making.
• Quick ROI

1.1 MVN Requirements

MVN plans to implement proposed SAP solution in order to manage:

• Efficient and effective Project planning, Sales & distribution, Material Management & Financial &
Controlling through an integrated ERP system.
• Provide the management with timely and accurate information and reports for better management control
and decision-making.

1.2 SILVERTOUCH Implementation Scope and Approach

For this project, SILVERTOUCH will provide SAP consulting services and will be responsible for
implementation of SAP solution within the organization.

The implementation will be carried out in one Phases as per the MVN need.

Solution Modules:
Scope Project Systems ( PS )
Sales & Distribution ( SD )
Material Management ( MM )
Financial Management ( FICO )
ABAP & Basis

For more details on the scope of work see Section 3.

1.3 Implementation Methodology

SILVERTOUCH proposes the use of Activate Methodology, a methodology developed to ensure smooth
implementation enables the project team to:

• Minimize the length of implementation time

• Maximize the utilization of SAP and customer resources
• Leverage SAP business tools and accelerators
• Incorporate a process-oriented approach.

For more details on the implementation methodology see Section 5

1.4 Critical Success Factors and Assumptions

• Adherence to scope and objectives of the project.

• Adherence to the no-modifications objective.
• Implementing SAP Business Processes, which are based on industry best practices.
• Skill level and commitment of both the MVN and SILVERTOUCH project team.
• Efficient use of both internal and external resources.
• Timely decision making.
• Clarity of business objectives for the project.
• Empowered project team.

For more details on the Critical Success Factors and Assumptions see Section 3.
Type Description Unit Unit Price Total
(INR) (INR)

Consulting Configuration, Set-up, 1 9,55,555.55 85,00,000.00

Services for Implementation and Training
Phase 1 Modules: PS / SD / MM / FI / CO / ABAP /
Excluding Basis.
Optional module Go Live Duration from Start Date: 6
Months
Support: Depends on Finalization.
The cost for 9 Professionals 85,00,000.00
Excluding Licenses

Total Price 85,00,000.00

Expenses have been included. Project is based out of Faridabad. If the consultants have to travel
to any other location, same needs to be organized by the client at their cost.

Additional Components

Type Description Unit Unit Price Total

(INR) (INR)
Consulting Additional SILVERTOUCH Consulting Manday 1 12000
Services Manday Manday

Expenses have been included. Project is based out of Faridabad. If the consultants have to travel
to any other location, same needs to be organized by the client at their cost.
2 Company Profile of SILVERTOUCH Technologies LTD.
SILVERTOUCH is an Enterprise Business Solution Provider located in Delhi & across India. It Provides
Software Services, Consulting and Solutions packaged into Products in an innovative way. Our goal is to
provide customer satisfaction by offering quality and outstanding services. Our associates are
distinguished by their functional and technical expertise combined with their hands-on experience,
thereby ensuring that our clients receive the most effective, quality and professional service at affordable
price.

SILVERTOUCH is a fastest growing organization among the other IT Industries. We are committed towards
the excellent service to ensure the delivered in time.

SILVERTOUCH reduces gap between strategy and Execution.

SILVERTOUCH helps customer to understand the IT solutions for their Business Needs.

SILVERTOUCH is client-driven. We are focused on building partnerships with our clients through
our commitment to offer world-class service, high quality results, and open sharing of knowledge
and innovation. We strive to help build a complete and comprehensive business solution around
your SAP system.
• Proven Track Record
SILVERTOUCH Consulting offers a wide scope of SAP consulting services, ranging from feasibility
studies to full-scale implementations for medium-sized emerging companies to large multinationals
worldwide. With strong commitment in providing our clients with comprehensive business solutions
through high degree of teamwork and the ideal project methodology, we have successfully delivered high
quality results on a consistent basis.
• Local and Global Commitment
SILVERTOUCH Consulting is currently represented in India, US, UK & Canada. Local offices ensure that
local requirements are met, local languages spoken and cultural differences understood. An established
network of associated consulting firms in US, UK & Canada provide us with a wide and varied knowledge
base, allowing us to serve our clients wherever their businesses are conducted.

Description of Products and Services offered by SILVERTOUCH

SILVERTOUCH Consulting offers a complete range of services that organizations need to realize the full
potential of the SAP business suite. These services include:

Enterprise Resource Planning Solutions

• Feasibility Studies
• Workshops
• Implementation
• Quality Assurance
• Continuous Business Engineering

Customer Relationship Management (CRM) Solution

• Internet Collaboration with SAP
• Mobile Sales & Services
• Relationship Management Strategy
• Call Center Management

Supply Chain Management (SCM) Solution

• Value Proposition Workshop
• Preliminary Value Assessment
• Internet Enabled e-Fulfillment through the Value Chain
• Collaborative Planning and Demand Management

Strategic Management Consulting

• Empowering Six Sigma Programs with SAP
• ISO 9000 Certification and SAP
• Established SAP Competency Centers
• Business Process Management and Change Management

E-Commerce Solution
• Implementing Reliable E-Commerce Strategies
• Internet Enabled Customer Sales and Service Development
• Enabling B2B-Business and Electronic Procurement
Other Information

Mission Statement
“We are the premier provider for SAP and related e-business consulting services for medium and large-
sized companies. We believe in growing our practice by building partnerships with our customers and
working jointly with them to improve their business environments.”

Reasons for success

• Local Commitment with international quality.
• Total customer satisfaction and long-term relationship.
• Commitment to world-class service and exceptional quality.
• Deliver projects within budget and on time.
• Open sharing of knowledge and innovation.
• Proven methodology

For more information about us, please visit our corporate website at http://www.silvertouch.com
SILVER TOUCH Limited [India, Delhi]
First Floor, Rishyamook Building, 85A, Panchkuian Road,
New Delhi, India
Tel: +91 11-2374-8881
Email: info@Silvertouch.com

SILVER TOUCH Technologies INC [ USA ]

1149 Green Street, Iselin, NJ 08830,
Unites States of America
Tel: +1 (201)331-9818
Email: info@Silvertouch.com

SILVER TOUCH Technologies INC [ USA ]

4th Floor, Victoria House, Victoria Road, Chelmsford, Essex,
Unites Kingdom – CM1 1JR
Tel: +44 203-872-5140
Email: info@silvertouchtech.co.uk

SILVER TOUCH Technologies INC [ USA ]

55 Alberta Street, Suite 100,
Markham, ON, L3P 2T4,
Canada
Tel: +1 (647)829-2482
Email: info@silvertouch.ca
3 Statement of work
3.1 Company Organization and Geographical Scope

The following legal entities will be within the Scope of Work.

Legal Entity* Location Business

1. MVN Group Faridabad Real Estate

3.2 Scope of Work – Modules

The following SAP Sub-Modules are within the Scope of Work:

Module Description Sub-Module

PS Project Systems Project Structure.
Logistics
Project Accounting.
Period End Closing of Projects.
MM Material Management Purchasing
Valuation
Account Assignment
SD Sales & Distribution Master Data Management
Order Management
Warehouse Management
Shipping and Transportation
Billing and Sales Support
FI Financial Accounting Accounts Receivable
Accounts Payable General
Ledger Bank Accounting
Asset Management
CO Controlling Profit Center Accounting Cost Center
Accounting Overhead Cost
Controlling
Internal Order Accounting

Any requirements or desired functionality not mentioned within this Section 3: Statement of Work is
understood to be out of scope of this proposal.
3.3 General Assumptions
• The project will focus on implementing those business processes listed in section on scope and on
converting the data items listed below using the conversions strategies specified. Processes not listed will
be considered out of scope for the project defined in this proposal.
• Consulting cost estimates include only the cost for implementing the SAP ERP systems, and does not
include implementation tasks for 3rd party products
• Customer data to be loaded is accurate, up to date and available
• Additional processes that are out of scope need to be requested through the change order process and
will be included once approved and billed on a time and material basis.
• Any consulting resources required subsequent to go-live for this project, will be available and billed on a
time and materials basis.
• The project has sponsorship from MVN senior management. MVN will identify an executive to act as
Executive Project Sponsor throughout the project. The Executive Project Sponsor will monitor the project
progress, and will be available to act as decision maker, ensuring 48-hour turnaround on policy decisions.
• MVN is responsible for testing and validating the delivered business processes.
• MVN will provide a working environment and facilities adequate for SAP to perform their assigned
duties at the customer site. This includes adequate conference rooms, cubicle space, and desktop
personal computer with access to the network at the MVN site, project team shared drives, e-mail,
telephone, and analog phone line or internet to access SAP systems.
• SILVERTOUCH will deploy consultants as required to the project site in accordance with the project
plan. SILVERTOUCH Consulting reserves the right to roll off consultants from the project, with prior
consent from MVN project manager under cases where situation is beyond control of SILVERTOUCH .
• This proposal is based on the assumption that SAP’s best business practices are being used. The
customer has indicated his willingness to adhere to those business practices wherever possible. This will
allow mapping of current MVN processes and addition of additional SAP’s Best business practices.
• The project time lines have been arrived at based on agreed scope of work. MVN will provide the
resources and information as requested. If there is any delay from MVN in terms of allocation of
resources, providing timely information, taking decision with a turnaround time of 48 hours and for any
other matter/issues and as a result if project is stretched beyond agreed time lines, MVN agrees to
pay extra to SILVERTOUCH on time and material basis based on rates indicated in Section 1.6.
• Arabic language will be activated, however any translation if needed, will be managed by
Customer on its own.

3.4 Customer Responsibilities and Deliverables

• Ownership and overall project responsibility, providing a project manager, driving resources, providing
direction to that team regarding decision making, planning and scope management.
• Effective and timely decision-making processes are critical to the success of any ERP implementation.
To ensure a successful implementation, all issues will need to be resolved within 48 hours. The customer
will identify at the start of the project a steering committee comprising of senior management who will
ensure that decisions are made within this timeframe. Any deliverable given to MVN for acceptance /
approval should be signed off
within three working days. If acceptance / approval is not received within this time limit, deliverable would
be considered as accepted.
• Ensure Executive Sponsorship from senior management. The Executive Project Sponsor will monitor
the project progress, and will be available to act as decision maker, ensuring 48-hour turnaround on policy
decisions
• Data extraction, preparation & cleansing
• Change Management
• Ensure knowledge transfer from key users to end users, e.g.
• Assign knowledgeable key- and end-users and ensure their availability according to the project
schedule.
• The MVN project team will be assigned to the project in accordance with the included schedule. The
assigned team members will be relieved of their regular, duties in order that they may dedicate
themselves to the project on per the implementation approach throughout the entire project lifecycle. The
team members will be knowledgeable about their business areas of responsibility and empowered to
validate test results.
• Test and validate the delivered business processes
• Provide a working environment and adequate facilities
• Perform Pre-project steps outlined in the implementation roadmap
• Change in a particular business process can only be requested only twice, however if a third change is
requested, same will be taken up at steering committee meeting for resolution.
4 General Scope Definitions
4.1 Scope of Installation and Implementation Services

The detailed scope of work including required modules, functions, processes and scenarios are described
within the Statement of Work section. This section further elaborates and defines the scope of work for
this proposal.
The following are within the scope of the installation and implementation services:
- Project Management
- Delta Requirements Workshops
- Technical Installation of system
- Key User training on the job
- End-User Documentation
- Pre-defined sheets for data migration
- Pre-defined Test catalogs
- Pre-defined Forms & Printouts
- Standard Reports
- Go-Live Support
- Agreed Support for after go-live
One of our Senior Basis consultants will be provided for a duration of 1 month who will install the
systems and transfer knowledge for MVN team to take up basis activity.

The following are not within the scope of the installation and implementation services and are
optional services that can be procured separately. Upon request SILVERTOUCH Consulting will
provide a separate quotation for any of the below services required:
- End-User Training
- Custom Authorization
- Data Archiving

4.2 Legacy Data Migration

MVN is responsible for the quality of all data to be converted to the SAP system. Before the project begins
the customer will cleanse legacy data and map their data into SAP formatted data sheets.

MVN is responsible for providing and mapping that data into the conversion spreadsheets provided by
SILVERTOUCH Consulting. SILVERTOUCH Consultants will use LSMW Legacy System Migration
Workbench / Custom Developed Migration programs for data migration purpose. Only the effort for
implementing the objects listed below, is considered within the project cost. No historical data will be
converted. Open purchase order will be migrated programmatically.

Master Data

SILVERTOUCH provides automated data conversion programs to load the following data sheets.
_ Customers
_ Vendors
 _ General Ledger Balances
_ Accounts Receivable Open Items
_ Accounts Payable Open Items
_ HR Master Data

4.3 Development Objects

User Exits and Function exits will be used to enhance the system capability in order to meet MVN
requirements, No major developments are considered within the effort estimation, however a maximum of
10 customer reports will be develop to meet any specific MVN needs. Standard forms and standard reports
will be used. Any changes to the standard reports and forms will be considered out of scope. If required,
the effort for such requests will be estimated and, after approval by the customer, will be charged
separately.

Data Interfaces:

SAP Console implementation is included in scope of development. No other interface is in scope.

4.4 Output and Reporting

SILVERTOUCH will provide a senior ABAP Consultant for duration of 6 months who will lead
developments of MVN. The following standard forms will be provided.
4.5 Training and Change Management

Key User training on the job is included in the scope of this proposal. End user training has to be
executed by the customer himself, following the principle “train the trainer”. Training material and
documentation is provided by SILVERTOUCH in English Language only.

4.6 Authorization

Standard Authorization roles will be provided. SILVERTOUCH will train the identified key users on the use
of the authorization profile. The customer has sole responsibility for implementing, testing and
maintaining user authorizations. Should customer specific authorization set up be required, this can be
provided on a time and material basis and is outside the scope of this proposal.

4.7 Facilities

Project rooms must be equipped with furniture, network connections and power outlets for the consultants
and the customer project team. It is critical that communication and training equipment as well as the
necessary office supplies are available for the project team throughout the duration of the project.

Communication Equipment:
- Internet access
- Phones
- Additional Power outlets for Laptops

Communication Logistics:
- Access to company e-mail

Presentation / Training Equipment

- White boards, multiple color pens, eraser
- Projector when required

Office Supplies
- Folders, Paper, Writing equipment, Stapler, Bullets, Paper Clips, CD’s

Refreshments
- Snacks, tea, Coffee, Etc.
5 Implementation Methodology
Methodology is built on core Activate methodology recommended by SAP.
• Includes Fit
• Gap analysis instead of blueprint

The Project Methodology

5.1 Activate Business Improvements

We believe that in today’s competitive environment it is not enough to constantly adapt to new business
situations and improve the business conditions, but this change has to happen under stringent time
constraints. We help business to cope with this change and improve their business conditions by
assigning consultants to the project that have worked in a similar environment before. This allows
recognizing business improvement opportunities in a very early stage of the implementation. As we
ensure an ideal mix of consultants with appropriate business expertise and in-depth SAP product
knowledge, we do not need to access a database of project implementations. We rather assign the best
available consultant to your project, thus ensuring that you have the requested expertise at your
fingertips.

Consultants assigned to your project have worked in a SAP project of a similar industry before, and come
equipped with solutions to improve business conditions with SAP ERP. This again will help to recognize
and implement business improvements earlier, giving you a leading edge rather than a vanilla solution.
6 PROJECT ORGANISATION

6.1 Project Organization Structure – Team Concept

The proposed project organization chart for the MVN project will be finalized upon confirmation of project.
SILVERTOUCH will undertake to staff the project with the necessary qualified resources to work together
with the MVN implementation team.

The overall organization chart is as follows:

A detailed mapping of roles to individuals will be done upon project start. It is understood that individuals
may and will occupy multiple roles. It is also understood that the deployment of individual consultants will
be at the sole discretion of SILVERTOUCH in line with the project objective and timeframe. The
SILVERTOUCH Project Manager will assume overall project responsibility and be the main point of
contact with MVN.
 6.2 Roles and Responsibilities

A key strength of the triple A Roadmap is the building of a strong core project team that consists of both
MVN resources as well as SILVERTOUCH Consultants working hand-in-hand. A project Manager will be
assigned by SILVERTOUCH to work with and assist the MVN Project Manager. Functional consultants in
each of the application areas will also be assigned to the business process teams. Specific roles and
responsibilities includes the following:

Project Managers

Both SILVERTOUCH and MVN will provide a Project Manager from each side. Ideally, it should be a full
time role in the project. The project managers will be empowered to have primary ownership of the
project deliverables and will provide day-to-day direction to the project team. The Project Managers will
also be responsible for maintaining the project plan, streamlining resolution of issues and communicating
the project status to the steering committee. In general, the Project Managers will provide overall project
management for the implementation, and play an active role in the integration between the project
business application teams.

SILVERTOUCH

 This phase is primarily the responsibility of the SAP and Customer Project Management.

 The consultants will hold several business process review sessions to gather detail requirements. The
consultants and teams will then develop the “Business Blueprint” which summarizes each business
process to be implemented by the project.

 The project team will configure the functionality identified in the business blueprint. After the
configuration, the consultants will playback the business process flow to the project team and key users.

 During Final Preparation, the consultants will assist the MVN project team to plan and execute the
testing and prepare for cutover.

 Consultants will provide application support for the first two weeks. For any additional consulting support
required after the implementation, consultants can provide the service at the standard consulting rate.

MVN Business Process Owner

Business Process Owners should possess good knowledge of the relevant business areas. Business
Process Owners are responsible for the overall design for their respective application areas to
standardize MVN’s business processes and to ensure the right decisions from the perspectives of both
MVN’s requirements and SAP ERP functionality aspects
 MVN Project Team

 All members of the MVN project team should ideally be full time. The project team will be the
process owner who owns all business processes within the scope of this implementation.

 This phase is primarily the responsibility of the SILVERTOUCH and MVN Project Managers as described
above.

 MVN senior management and the project team will be responsible to attend the business process
workshop. They will be responsible to provide information concerning business policies and making
decisions concerning future business processes design. MVN will also be required to approve the
Business Blueprint.

 The project team will define exception conditions for each business process and defining the
integration testing scenarios. The project team and the appropriate management team will review and
approve the configured business processes. At this stage, the project team will acquire R/3 skill
through on-the-job training provided by the consultants. The project team will be able to document user
procedures and development of end-user training. The user procedures (transaction based) are based
on SAP’s Business Process Procedures and consultants will guide MVN in the creation of this
documentation. End user training is generally compiled from the user procedure

 The project team will execute the integration test, the volume tests and prepare for cut-over. MVN will
provide the Training Environment for End User Training. End user training involves the adaptation of
SAP procedures to user jobs and roles. It is therefore recommended that the project team do this
training.

 After going-live, MVN needs to verify the accuracy of the productive system and provide application
support. The project team will form a Help Desk to support other business users in the organization.
Once the system has been in production, MVN will be able to evaluate the business benefits.

MVN Technical Team

• Daily System Administrative Tasks

The technical lead will provide the day-to-day system administration and maintenance activities. The
commitment of this person is full-time and is critical to the success of the project.

• Network and Network Security

The technical lead will provide the Network Infrastructure Design for MVN. He will also be responsible for
Internet infrastructure security for the implementation.
• Hardware Sizing and Installation
The technical lead will work with the certified SAP platform vendor to perform sizing for their development
and production environments. The vendor will need to provide the sizing evaluation document. He should
work closely with the SAP project manager on procuring System Hardware and supporting third-party
software tools. The technical lead will ensure the vendor adheres to the Project milestone and targets. It
is important that the target dates need to be met as delays could affect project timelines.

• Infrastructure Support
The technical lead will ensure that proper infrastructure is available for every end user to perform their
tasks in the new R/3 system. This includes PC upgrades, network connections, installation of
appropriately sized R/3 servers, installation of SAP GUI, as well as the availability of user procedures,
forms and user support.

Other MVN Responsibilities

It is required to prepare a room for the Implementation Team. The rooms should be big enough to
accommodate the entire Project Team.

The project members should be equipped with the following:

- Telephones to be available for local calls
- Network Printer to test reports
- Electronic mail access and network Ids.

MVN will manage any organizational changes that occur as a result of the concepts or processes
developed during the project. This process looks into how changes can be managed in the organization
when there are changes in roles and responsibilities. MVN can facilitate this process via training,
workshop and other activities conducted internally.

6.3 SILVERTOUCH Consulting Team

SILVERTOUCH Consulting Team for Implementation:

Area / Module Maximum No of

Consultants
SAP Project Manager – On Site & Offshore 1

SAP solution consultant: Finance and Controlling (FI / CO) - Offshore 1

SAP solution consultant: Sales & Distribution (SD) - Offshore 1

SAP solution consultant: Material Management (MM) - Offshore 1

SAP solution consultant: Technical (ABAP) – Offshore 4

SAP solution consultant: Technical ( Basis ) – Offshore 1

One of our Senior Consultant will play the role of Project Manager.

6.4 MVN Core Team Members

To ensure the success of the project, MVN needs to commit the following core team member which needs
to be nominated from business. These members need to be allocated full time to the project.

Area Profile of Member Minimum No of Persons

Project Senior Member of IT department with good One Resource

Management Business knowledge and IT knowledge.
FI/CO Comprehensive knowledge of Finalization of One Resource
Balance Sheet, Bank Accounts, Inventory
accounting, Sales Accounting and Assets,
Product Costing, Budgeting, Cost center
accounting and profitability analysis
SD Comprehensive knowledge of Sales & One Resource
Distribution
MM Comprehensive knowledge of Material One Resource
Management
Basis & ABAP Handling Database Management, Operating 5 resources, 1 for Basis & 4
System, Hardware set-up, tuning and trouble for ABAP.
Shooting
7 Project Costs
In the partnership concept described above, we are offering professional services adapted to your needs
to meet the critical success factors required for this type of project. To achieve this mandate, we then
propose the following business formula:

• Nominate one of our Senior consultants as SILVERTOUCH project manager to oversee the daily
activities of the project and manage project plans, issue resolution, documentation, work schedules
and so on.

• Provide solution consultants to perform an independent and objective review of business processes and
application configuration

• Provide technical consultants to help you make project-specific decisions on the number of servers,
operating system and database preferences, and the timing of installations.

• Provide solution consultants to support the MVN project team implement the SAP ERP software,
which requires expertise in the following areas: PS, SD, MM, FI, CO, ABAP, Basis

• Provide technical consultants to develop interface and conversion programs as needed and to perform
system support activities.

7.1 Implementation Cost Summary

The Total cost of the project covering the scope in Section 3.2 with a duration of 6 months and 3 months
support is INR 85,00,000/-

Expenses have been included. Project is based out of Faridabad. If the consultants have to travel to any
other location, same needs to be organized by the client at their cost.
8 Terms & Conditions

• Any taxes, if applicable are payable extra.

Scopes of Work & Deliverables:

The scopes of work & deliverables in the proposal are the results from the study of the information &
documents provided by MVN as well as the informal discussions held in MVN office. Should any major
change or any unforeseen circumstance arise, both MVN and SILVERTOUCH agree to address the
resulting impacts on the Project Plan mutually.

• SILVERTOUCH is not liable for project delays caused by circumstances that are not within our
responsibility & control.

• Expenses have been included. Project is based in Faridabad. If the consultants have to travel to
any other location, same needs to be organized by the client at their cost.

• It is understood that upon acceptance of this proposal a formal contract will be agreed to and
signed between MVN & SILVERTOUCH.

• Fees and Payment Schedule

Milestone Billing

Deliverable Payment %
License to be paid immediately along with Signing of Contract 100
Signing of Contract 45
Signing of Realization Phase 45
Before Go-Live 5
End of Support 5

The payment terms are 15 days net after invoice date and payments are to be made to our bank account.
Bank and Account details will be provided in the Invoice.
9 Document Control
Document Responsibilities

Author Preeti Bisht

Owner SILVERTOUCH
Revision 1.0
Approval Minesh Doshi
Copies for information to: MVN Group

Document Milestones

Date Originated 18-03-2024

Approval Date Rev To be determinate
Deployment Date To be determinate
Next Revision Date To be determinate
Archive Date At end of project

Proposal Validity

Validity Date 29 March 2024

Revision Events

Rev Date Changes Applied

1.0 18 March 2024 Initial Proposal Created

2.0 -- ---
Appendix A – ACCEPTANCE

We thank you very much for the opportunity of working together with you and look forward to the
acceptance of our offer.

Sincerely,
SILVER TOUCH Technologies, Delhi

Name:
Date:

We have read and understood the contents of this proposal and accept this Proposal as a legal
binding framework.

Sincerely,
MVN Group

Name:
Designation:
Date: