Integrated Management System Manual

ISSUE DATE: REV NO: COPY NO:

[Type here]

DANGOTE LTD

INTERGRATED

MANAGEMENT SYSTEM MANUAL

(ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018)

Dangote Lt

APPROVAL

Drafted by
Reviewed By
Approved By
Effective date
Revision
Copy number
 1

2
 Integrated Management System Manual

Revision History
Date Description of Page Approval Issuing Revision

Change Authority Authority Number

3
 Integrated Management System Manual

Table of Contents
Clause Content Description Page
I Quality System Manual Revision Index 2
Ii Quality System Manual Hard Copy Distribution Index 2
Iii Table of Contents 3-4
Iv Introduction 5
V Quality Management Principles 5
Vi Process Approach 5-6
Vii Risk-Based Thinking 6
1 Scope 6
2 Normative References 7
3 Terms & Conditions 7
4 Context of the Organization 7
4.1 Understanding the Organization and its Context 7
4.2 Understanding Requirements and Expectations of Interested Parties 7-8
4.3 Determining the Scope of the Quality Management System 8
4.4 Quality Management System and its Processes 8
5 Leadership 9
5.1 Leadership and commitment
5.1.1 General
5.1.2 Customer Focus 9
5.2 Establishing and Communicating the Quality Policy 9
Quality Policy 9
5.3 Organizational Roles, Responsibilities and Authorities 9-10
Organization Chart 10
6 Planning 10

4
 Integrated Management System Manual

6.1 Actions to Address Risks and Opportunities 10

6.2 Quality Objectives and Planning to Achieve Them 11
Quality Objectives 11
Quality Performance Objectives 11
6.3 Planning Changes 11
7 Support 12
7.1 Resources
7.1.1 General
7.1.2 People 12
7.1.3 Infrastructure 12
7.1.4 Environment for the Operation of Processes 12
7.1.5 Monitoring and Measurement Resources 12
7.1.6 Measurement Traceability 12
7.1.7 Organizational Knowledge 13
7.2 Competence 13

7.3 Awareness 13
7.4 Communication 13
7.5 Documented Information 13
7.5.1 General
7.5.2 Creating and Updating 14
7.5.3 Control of Documented Information 14
8 Operation 14
8.1 Operational Planning and Control 14-15
8.2 Requirements for products and services
8.2.1 Customer Communication 15
8.2.2 Determination of Requirements Related to Products and Services 15-16
8.2.3 Review of Requirements Related to Products and Services 16
8.2.4 Changes to Requirements for Products and Services 16
8.3 Design and Development Exclude
d
5
 Integrated Management System Manual

8.4 Control of Externally Provided Processes, Products & Services 16

8.4.1 General
8.4.2 Type and Extent of Control of External Provision 16
8.4.3 Information for External Providers 16
8.5 Production and Service Provision 16
8.5.1 Control of Production and Service Provision 16
8.5.2 Identification and Traceability 17
8.5.3 Property Belonging to Customers or External Partners 17
8.5.4 Preservation 1
8.5.5 Post-Delivery Activities 17
8.5.6 Control of Changes 17-18
8.6 Release of Products and Services 18
8.7 Control of Nonconforming Process Outputs, Products and Services 18
9 Performance Evaluation 18
9.1 Monitoring, Measurement, Analysis and Evaluation 18
9.1.1 General
9.1.2 Customer Satisfaction 19
9.1.3 Analysis and Evaluation 19
9.2 Internal Audit 19
9.3 Management Review 19
9.3.1 General
9.3.2 Management Review Inputs 19-20
9.3.3 Management Review Outputs 20
10 Improvement 20
10.1 General
10.2 Nonconformity and Corrective Action 20-21
10.3 Continual Improvement 21

6
 Integrated Management System Manual

1.0 Introduction

Dangote Oil Refinery is a 650,000 barrels per day (BPD) integrated refinery project under construction in the Lekki
Free Zone near Lagos, Nigeria. It is expected to be Africa’s biggest oil refinery and the world’s biggest single-train
facility.

The Pipeline Infrastructure at the Dangote Petroleum Refinery is the largest anywhere in the world, with 1,100
kilometers to handle 3 Billion Standard Cubic Foot of gas per day. The Refinery alone has a 435MW Power Plant that
is able to meet the total power requirement of Ibadan DisCo.

The Refinery will meet 100% of the Nigerian requirement of all refined products and also have a surplus of each of
these products for export. Dangote Petroleum Refinery is a multi-billion dollar project that will create a market for $21
Billion per annum of Nigerian Crude. It is designed to process Nigerian crude with the ability to also process other
crudes.

Dangote Ltd has made the “Strategic Business Decision” to develop and implement an effective
integrated Management Systems (Integrated Management System) across all areas of the
Company. The implementation of the Management System is intended to improve and sustain
the overall performance of our business, products and services. Examples of the benefits
include:
• the ability to consistently provide products and services that meet customer and applicable
Statutory and Regulatory requirements;
• the ability to plan our processes and their interactions by employing the Plan-Do-
Check-Act (PDCA) cycle and risk-based thinking in our daily operations;
• the facilitating of opportunities to enhance customer satisfaction;
• addressing risks and opportunities associated with its context and objectives.

The Management System Manual is considered the normative basis of reference to the
International Standards and shall be used internally to provide an overview of ISO 9001:2015
(E) ISO 14001:2015 & ISO 45001:2018 requirements and how they apply at Dangote Ltd. The
Management System Manual is used externally to introduce the elements of our Management
System to our customers and other external organizations to the extent necessary.

1.1 Quality Management Principles

Dangote Ltd has adopted and realizes the benefits of Quality Management Principles into our

10
 Integrated Management System Manual
daily activities. The intent of the Quality Management Principles is to provide a foundation to
continually improve upon the Company’s performance. Subsequent sections of the Management
System Manual will provide our commitments of the following QMP elements:
 customer focus;
 leadership;
 communications and the engagement of our people;
 process approach;
 improvement;
 risk & opportunity as well as evidence-based decision making;
 relationship management.
1.2. Process Approach
Dangote Ltd has adopted the “Process Approach” into our daily operations including the PDCA
Cycle. We have considered the utilization of Risk-Based Thinking Philosophy when
developing, implementing, and improving the effectiveness of our Quality Management
System. This approach will enable Dangote Ltd to enhance the overall performance of the
Company by effectively controlling the interrelationships and the interdependencies among the
Management System processes. The implementation of the “Process Approach” in our
Management System enables;

 the understanding and consistency with achieving customer specific requirements;

 the consideration of our processes in terms of added value;
 the achievement of effective process performance;
 improvement of our processes based on the evaluation of data and information.
1.3. Risked-Based Thinking
The implementation of risk-based thinking is an essential tool for achieving and maintaining an
effective Management System. Dangote Ltd effectively plans and implements various actions to
address risks and opportunities to maximize the outcomes including, but not limited to
achieving improved results and preventing negative effects of our products, services and Q.

11
 Integrated Management System Manual
2.0 Scope
The scope and intent of our Management System is to define and communicate our
commitment to continually enhance customer satisfaction through:
• effective process improvements to all systems of the business;
• to assure conformity to our customer’s and applicable statutory and regulatory
requirements;
• provide policies, procedures developed and implemented with the primary focus to
assure the continual compliance of the requirements of the International Standard
ISO 9001:2015(E). ISO 14001:2015 & ISO 45001:2018
• The IMS describes how the company requirements are to be addressed throughout its
operations and addresses the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018.

• The scope is: provision of marketing, sales, support, development of …..

2.1 Normative References
The following documents in part or whole, are normatively referenced or used in the
preparation of this document and are indispensable for its application. For dated references,
only the edition cited shall apply.
 International Standard ISO 9001:2015(E) Quality Management Systems
Requirements,
 ISO 9000: 2015 Quality Management Fundamentals and Vocabulary.
 ISO 14001: 2015 Environmental Management systems requirements
 ISO 45001:2018 Occupational Health and Safety Assessment Series
 ISO 9004-2009: A Quality Management Approach- Managing for the Sustained
Success of an Organization.
3.Terms and Definitions
For the purpose of this document, the terms and definitions provided in ISO 9000 2015 apply.

10
 Integrated Management System Manual

4.0 Context of the Organization

4.11 Understanding the Organization and its Context

Dangote Ltd management has determined relevant external and internal issues and
items that may become relevant to the company's purpose and strategic direction, and
may affect our ability to achieve the intended results of the Management System.

The Organizational Context involves:

 Understanding Dangote Ltd.’s core products and services;
 Identifying “interested parties” (stakeholders) are those who receive our
products, or may be impacted by them, or those parties who may otherwise have
a significant interest in the organization;
 Identifying and understanding the needs and expectations of interested parties; and
Determining the scope of the management system through the strategic and
operational planning process, Dangote Ltd. identifies external issues through PESTEL
analysis and internal issues through SWOT analysis that are relevant to the purpose
and direction of the organization and identify how they affect the ability to achieve
intended results.
To ensure our Management System aligns with our strategy, whilst taking account of
relevant internal and external factors; we initially collate and analyze pertinent
information in order to determine potential impact on our context and subsequent
business strategy. Such issues include:

Internal Issues External Issues

Market share Customers & suppliers
Employees Markets & competition
Performance Regulatory & statutory
Capacity Economic backdrop
Value & culture Technological

DANGOTE Ltd internal issues are considered in the context our strategy, vision, mission and
our values which are detailed in relevant documents
These internal issues are analyzed by a SWOT analysis combined with a PEST analysis of
external issues are used in determining our context as an organization and are
continuously being monitored and reviewed by DANGOTE management.
This has provided us with the ability to determine who those interested parties are, both
internal and external, and their potential or actual effect on our ability to consistently
provide products and services which meet customer expectations and any regulatory or
legal obligations. This information then allows for the understanding of the needs and
expectations of those parties and is periodically reviewed by the management team.
Dangote monitors and reviews information about external and internal issues during
(but not limited to) audits and management review meeting
 Integrated Management System Manual

4.2 Understanding Requirements and Expectations of Interested Parties

The effect or potential effect on our organizations ability to consistently provide products and
services that meet our customer and applicable statutory and regulatory requirements,
Dangote Ltd has determined the following:
 the interested parties relevant to the Management System;
 the requirements of the identified interested parties relevant to the Management System;

The identified interested parties of Dangote are it’s:

2.7.2 Customers
2.7.3 Owners
2.7.4 Employees
2.7.5 Suppliers
2.7.6 Community
2.7.7 Regulatory? Statutory bodies

The table below illustrates the needs and expectations of DANGOTE s interested parties

Interested parties Needs & Expectations

Customers Price, reliability &value
Owners/Shareholders Profitability & growth
Employees Shared value & security
Suppliers Beneficial relationship
Regulatory & statutory Compliance and reporting

DANGOTE monitor and review information about these interested parties and their relevant
requirements. Consider feedback from these interested parties at our management review
meetings.
Dangote Ltd is committed to continually monitoring, reviewing and analyzing information
and relevant requirements of the interested parties to assure their requirements are
1
 Integrated Management System Manual
effectively managed in the Management System.

4.3 Determining the Scope of the Quality Management System

Dangote Ltd has determined the boundaries and the applicability of the Management System
and how it relates to our Business Core Competency.
In determining the scope of the Management System applied and the products and services
provided we have considered the internal and external issues relevant to our considered
purpose and strategic direction to establish the boundaries and applicability of the
Management System applied.

Dangote Ltd is committed to applying all applicable requirements of the International

Standard to the intent and Scope of our Management System. The scope of the business is
defined within this document.
The Scope of our Management System is available to internal and external parties and
maintained as documented information. The Management System was determined,
designed and implemented to cover and support the following Scope:
2.7.8 Full Services covering our Kaduna and Abuja offices
2.7.9 Sub-Assembly of Components at our Kaduna Factory
Applicability of the Management System (all requirements are applicable to the services of
Dangote

4.4 Quality Management System and its Processes

Dangote Ltd has established, documented and implemented our Quality Management System
(Management System) in accordance with the requirements of ISO 9001:2015 (E)., ISO
14001:2015 & ISO 45001:2018 The Management System is maintained and continually
improved through the use of the quality policy, quality objectives, audit results, analysis of
data, corrective and preventive action and management review

The Management System defines:

2
 Integrated Management System Manual
• The processes needed;
• Their sequence of interactions;
• Performance indicators;
• Resources needed;
• Responsibilities/authorities;
• How risk and opportunities are determined;
• How processes and changes implemented achieve their intended results; and
• How Management System processes are improved.

The Management System Structure outlines:

• Quality, Environment and Occupational Health and Safety Policy;
• Quality Environment and Occupational Health and Safety objectives;
• Integrated management system manual;
• Operating procedures;
• Work instructions, process procedures and internal standards;
• Applicable national, international, and industry standards;
• Product technical specifications and drawings;
• Production and quality plans; and
• Customer supplied documentation such as drawings, specifications, test
procedures, work instructions, inspection instructions, etc.

All processes are maintained to support the operation of the processes applied and inputs,
output, sequencing and interactions are established. Systems are regularly reviewed for
improvement and assuring resources are adequate. Process documents are available
throughout to indicate the methods applied.

Dangote Ltd utilizes System Procedures (SP) to provide our employees and external
providers (Suppliers), with detailed “How To” instructions and requirements. The
documents support the achievement of quality compliance for each of the process steps.
We retain System Forms (SF) which provide documented information substantiating the
process inputs and outputs have been accomplished as planned.

The sequence and interaction of the processes is depicted in process interaction diagram
in appendix1

3
 Integrated Management System Manual

5.0Leadership
5.1 Leadership and Commitment

5.1.1 General

Management is actively involved in implementing the Management System, and is accountable

for its overall effectiveness. Management has initiated and fully supports the vision and
strategic direction for the continued sustainability and enhancement of the Management System.

The Managing Director and Chief Operating Officer have initiated and fully support the Quality
Environment and Occupational Health and Safety Policy and Quality Environment and
Occupational Health and Safety Objectives. Management is committed to the development and
implementation of the Management System and to support continually improving its
effectiveness. Management provides direction to the integration of the Management System
requirements into each business process of the organization and is committed to promoting the
use of the Process Approach and Risk-Based Thinking, as well as the engagement and
motivation of our employees throughout our Management System.
5.1.2 Customer Focus

Dangote Ltd ensures customer requirements and expectations are clearly defined, understood and
achieved at all levels of the organization. We are committed to achieving 100% customer
satisfaction and will accomplish this by understanding and mitigating risks and opportunities that
may affect the conformity of products and services and to assure Statutory and Regulatory
requirements are identified and achieved according to the applicable Clauses of the Management
System Manual, System Procedures and System Forms.

5.2 Policy

5.2.1 Establishing the Quality Policy

Dangote top management has established and is implementing a quality policy that is

a) is appropriate to the purpose and context of the organization and supports its strategic direction;
4
 Integrated Management System Manual
b) provides a framework for setting quality objectives;
c) includes a commitment to satisfy applicable requirements;
d) includes a commitment to continual improvement of the quality management system.

5.2 Dangote Refinery Quality Policy statement

Dangote refinery is committed to providing Quality petroleum products to its customers

and exceeding their needs and expectations, and ensuring satisfaction for quality
performance & price. We strive for continual improvement through strong customer
focus, upgrade manufacturing technology and continuous development in quality so as to
meet challenges in future.

This policy which is communicated to and understood by our employees and

conspicuously displayed in strategic locations of our premises.is the basis for our
objectives and reviewed as applicable to ensure its continuing suitability

Signature………………………… Date…………………….

Environmental policy statement

Dangote is committed to protecting the local and global environment of the Earth. To minimize
environmental impacts concerning our activities, products and services, we are committed to:

 Complying with applicable ISO 14001, legal requirements and other requirements to
which we subscribe to and which relate to our environmental aspects
 To include the consideration of environmental issues in all business strategies and
initiatives.
 Ensuring that protection of the environment is firmly embedded in both the company’s
and all employees culture and will endeavor to influence its suppliers and customers in
a similar strategic environmental manner
 Prevent pollution, reduce waste and minimize the consumption of resources
 Consider the wider global impact of all our activities including those of our supplier’s
customers and other stakeholders
 Educate, train and motivate employees to carry out tasks in an environmentally
responsible manner and ensure that a continuous professional development strategy
remains core to our business goals
5
 Integrated Management System Manual
 Encourage environmental protection among suppliers and subcontractors.
 To investigate the feasibility of influencing its suppliers, customers and third parties
with consideration to life cycle impacts of their aspects. and activities
 Encourage and enhance biodiversity and ecology The Company is committed to
continual improvement of environmental performance.
 This Policy is communicated to all staff, contractors and suppliers, and be available to
the public through selected media.
 Endorsed by (Signature) ___________________ (Name and Title of Top Management).

3.4 Health & Safety Policy Statement

Dangote Ltd is committed to preventing and reducing the risk of injury or occupational hazards to
our employees and the accidental loss of any of its resources and physical assets.
In fulfilling this commitment to protect both workers and property, management provides and
maintains a safe and healthy work environment, in accordance with industry standards and in
compliance with the Occupational Health and Safety Assessment series ISO 45001.We strive to
eliminate any foreseeable hazards that may result in personal injury/illness or property damage
and loss of production.

Signature……………………….. Date…………………..

We recognize while Dangote Ltd and supervisors are directly responsible for health and safety in
the workplace, that health and safety culture is created and shared between all workplace parties.
All employees are expected to help us create a positive safety culture and help to minimize
accidents within our facilities and on our worksites. Safe work practices and job procedures are
clearly defined in the company’s Health and Safety Manual for all employees to follow.
Accidents can be prevented through good management in combination with active employee
involvement. Safety is the direct responsibility of all managers, supervisors, and outside
contractors.
All management activities comply with company safety requirements as they relate to planning,
operation, and maintenance of facilities and equipment. All employees perform their jobs properly
in accordance with established procedures and safe work practices.
6
 Integrated Management System Manual
5.2.2 Communicating the Quality, Environmental and Occupational health and safety
policy
The Managing Director and Chief Operating officer have initiated and communicated the
Quality, environment and Occupational health and Safety Policy throughout the organization and
made it available to relevant interested parties as appropriate. The Policies are appropriate to the
purpose and context of the company and supports its strategic direction. It provides the
framework for setting quality, environmental and Occupational Health and Safety objectives,
satisfying applicable requirements and supports the Company’s commitment for continual
improvement of the Management System.

5.3 Organizational Roles, Responsibilities and Authorities

The Organization Chart has been established to provide the interrelation and reporting structure
of personnel within the organization. The Chief Operating Officer has been appointed by the
Managing Director to oversee and manage the overall effectiveness and compliance of the
Management System. The Chief Operating Officer has the following responsibility and
authority to:

• ensure Management System conforms to the requirements of international standard ISO

9001:2015(E); ISO 14001:2015 &ISO 45001:2018
• ensure interaction of processes and their ability to achieve planned results;
• report to top management on the results achieved by the Management System,
possibilities for improvements and the needs of changes or innovations;
• maintain Management System integrity when planning and implementing changes;
• promote awareness of customer focus throughout the organization;
• act as a liaison with external parties such as customers or auditors on matters
relating to the Management System;
• Resolve all matters pertaining to quality, environmental and occupational safety issues.

The Chief Operating officer has the organizational freedom and unrestricted access to resolve
matters pertaining to Quality Management System as well as to be the Company liaison with
external parties, including our customers and vendors on all matters relating to the Management
System

7
 Integrated Management System Manual

6.0 Planning
6.1 Actions to Address Risks and Opportunities
When planning our Management System, Dangote Ltd has taken into consideration potential
issues and has determined the risks and opportunities that need to be addressed to:
 provide assurance that the Management System can achieve its intended result;
 enhance desirable effects;
 prevent, or reduce, undesired effects;
 achieve improvement;

Dangote Ltd has planned actions to address the above risks and opportunities and has initiated
appropriate procedures to integrate and implement appropriate actions into our Management
System including the evaluation of the effectiveness our Management System processes.

Any actions taken to address risks and opportunities shall be proportionate to the potential
impact on the conformity of products and services The controls for risk and opportunities
management are detailed in Dangote procedure for risk management

6.1.2 Environmental Aspects

Dangote identifies the significant Environmental aspects related to its activities as specified
in its procedures for Environmental aspects identification and ranking. The identification of
the environmental aspects takes into account the inputs and outputs (both intended and
unintended) that are associated with Dangote work activities including but not limited to:

• Emissions to air, water or land as applicable

• Use of raw materials and natural resources, DANGOTE does not use fossil fuels
• Use of energy
• Energy emitted e.g. heat, radiation, vibration
• Generation of waste and/or by products
• Use of space

8
 Integrated Management System Manual
6.1.3 (H&S) Hazard identification

Dangote carries out hazard identification and assessment of health and safety risks for all work
activities through a risk assessment process; this process involves participation of personnel as
applicable.

• The risk assessment process is pro-active and takes into account, but is not limited to,
the following considerations; routine and non-routine activities and situations,
including consideration of infrastructure e, plant/equipment, materials, substances,
physical conditions of the workplace; hazards that arise as a result of the work activities
• Emergency situations
• People access to the workplace and their activities, including workers, contractors and
visitors and
• those in the vicinity of the workplace who could be affected by our works
• Dangote work activities, including work areas, including exclusion zones, processes,
plant/equipment, operating procedures and work organization/allocation, including their
adaptation to human capabilities;
• Situations not controlled by the organization and occurring in the vicinity of the
workplace that can cause injury or ill health to persons in the workplace, generally when
working in a 'live' environment

When carrying out risk assessments and selecting methods of work, use of plant/equipment and
allocation of duties, cognizance will be taken of the principles of prevention detailed within the
Management of Health & Safety at Work Regulations.

Whilst 'avoiding risk' - elimination is always preferable to risk reduction, by the nature of
demolition activities, this is not always possible; implementation of our hierarchy of
control l measures, detailed below, enables review and implementation of appropriate
control measures:
i) Elimination

If possible, avoid the risk altogether - change method (s) of work, taking c a r e n o t to
i n t r o d u c e new hazards;

ii. Substitution

Substitute a harmful/dangerous substance or method(s) of work for one, which is

9
 Integrated Management System Manual
less dangerous.

iii. Control the risk at source: Using manual handling aids when lifting heavy objects
eliminates and controls the risk at source, changing the method(s) of work to one which
involves less manual handling.

iv. Education and Training

Ensure that Company personnel understand the risks and their responsibility to work safely
in accordance with designated control measures. The assessments an control measures are
identified and explained at Risk Assessment/Method Statement (RAMS) Induction prior
to works commencing and reinforced by weekly toolbox talks on health issues
v. Personal Protective Equipment

As it is the least reliable form of protection, this is only used as a last resort; where PP i s
provided, it will be provided free of charge, will be suitable for the individual and suitable
storage, cleaning arrangements and regularly inspect ion/checking arrangements will be in
place.to ensure that collective protective measures take priority over individual l protection,
while at the workplace, and everyone who works there are given priority

6.1.4 Compliance obligations

Dangote has determined and has access to the comp alliance obligations related to
its safety, health and environmental responsibilities.
As part of our risk-based approach and related planning, we determine how these compliance
obligations apply to our activities and takes these determinations into account when establishing
implementing, maintaining and continually improving the IMS. Compliance Obligations are
reviewed and monitored informally on an ongoing basis and formally on an annual basis, this is
documented
In addition, due to the nature of our work activities and relate statutory requirements,
ongoing inspection, audits and monitoring carried out by Company personnel contributes
ensuring that our compliance obligations are met.

6.2.1 Quality Objectives and Planning to Achieve Them

10
 Integrated Management System Manual

Quality Objectives have been established at all corresponding levels and processes throughout the
organization to implement the quality policy, meet and exceed requirements for product and
processes, and to improve the Management System and its performance.

6.2.2 Objectives:
Objectives are strategic, apply to the entire Company and are
 Consistent with the Quality, Environment and Occupational Health and safety Policy;
 Measurable and monitored;
 Take into account applicable requirements;
 Communicated; updated as appropriate;
 Relevant to conformity of products, services and enhance customer satisfaction

6.2.3 Quality Environmental and Occupational Health and Safety Performance Objectives;
Are measurable targets for improving operational performance to ensure process conformity
and customer satisfaction. They apply to all departments and functions having direct
responsibility for activities that require improvement. Performance objectives and goals are
established by management and through employee involvement and monitored within the
framework of management review.
Dangote Ltd retains documented information on the status of our quality, Environment and
Occupational Health and Safety objectives. If shortfalls are identified, management may
revise objectives, issue corrective action requests, or take other appropriate actions to
address the issue.

6.3 Planning of Changes

When changes to the management system are deemed necessary, Dangote Ltd shall ensure the
change will comply with the requirements of ISO 9001:2015 (E), ISO 14001: 2015 and ISO
45001:2018and shall consider:
 the purpose of the changes and their potential consequences;
 the integrity of the management system
 the availability of resources;

11
 Integrated Management System Manual
 the allocation or reallocation of responsibilities and authorities. A Dangote
 change request form is maintained to ensure changes to the Management System does
not compromise the integrity of the Management System.

7.0 Support
7.1.1 General

Dangote Ltd is fully committed to providing adequate resources required for the
establishment, implementation, maintenance and continual improvement of our Management
System. Our committed resources include: competent employees, state of the industry
equipment, well maintained work environment and financial resources. The process for
determining and communicating resource requirements is an integral part of our management
review process. Our infrastructure resource considerations include:
7.1 management review meeting inputs and outputs;
7.2 capabilities and constraints on existing internal and external resources;
7.3 requirements and expectations provided by our external providers/vendors

7.1.2 People

Dangote Ltd identifies personnel training needs, provides required training, and evaluates the
effectiveness of the training provided. Personnel assigned to perform specific tasks, operations
and processes are qualified on the basis of appropriate education, experience or training.
Employees are made aware of the relevance and importance of their activities and how they
contribute to the achievement of quality objectives. Records of personnel qualifications and
training are maintained
.
7.1.3 Infrastructure

Dangote Ltd has determined and provided resources necessary for the establishment,
implementation, maintenance and continual improvement of the Management System. Our
infrastructure resource considerations include:
 buildings, workspace and associated utilities;
12
 Integrated Management System Manual
 equipment including (hardware and software);
 transportation resources;
 information and communication technology.
As new infrastructure requirements are determined to be necessary, they will be documented in
quality plans and other documents as required.

7.1.4 Environment for the Operation of Processes

Management identifies and manages the human and physical factors of the work environment
considered to be important to control processes and to achieve conforming of products and
services. Evaluations include:
 Assessment of product requirements to identify where human and/or physical factors
will affect product quality this is also conducted during advanced product quality
planning,
 Assessment of current working environment conditions to determine if the work
environment is suitable to achieve conforming product.
 Implementation of work environment improvements needed to achieve conforming product.
 Continual assessment of work environment to ensure that adequate human and
physical factors are maintained.

7.1.5 Monitoring and Measuring Resources

Dangote Ltd has determined the necessary monitoring, measurement and resources to be
initiated across our Management System. The structure of internal resources includes but is not
limited to:
 Monitoring and measuring equipment;
 Documented procedures and forms;
 Competent and qualified personnel
The Organization ensures that the resources provided are:
a. suitable for the specific type of monitoring and measurement activities being undertaken;
b. maintained to ensure their continuing fitness for their purpose.
DANGOTE retains appropriate documented information as evidence of fitness of purpose of the
monitoring and measurement resources.
.
13
 Integrated Management System Manual

7.1.6 Measurement Traceability

When measurement traceability is a requirement or considered as an essential part of providing
confidence in the validity of measurement results, measuring equipment are:

Calibrated or verified, or both at specified intervals or prior to use, against measurement standards
traceable to international or national measurement standards. Where no such standards exist, the
basis for calibration or verification is retained as documented information.
Identified in order to determine their status.
Safeguarded from adjustments, damage or deterioration that would invalidate the calibration status
and subsequent measurement results.
When measuring equipment is found to be unfit for its intended purpose, the validity o previous
results obtained are assessed, recorded and appropriate actions taken on both equipment and any
affected product/service. Calibration records are maintained

7.1.7 Organizational Knowledge

Dangote Ltd considers the specific knowledge necessary for each operation and considers this
as an important resource to ensure our people and processes are consistent and will achieve
conformity of the product and services provided by the Company. Specific organizational
knowledge is defined, maintained and available to the extent necessary within appropriate
procedures.

7.2 Competence
Dangote Ltd has determined to the extent necessary the below elements of competence for
people performing work that may affect the effectiveness of the Management System.
 Ensure employees are competent on the basis of their education, training and experience;
 Initiate job descriptions including specific competency provisions;
 Measure job performance for each employee on an annual basis;
 Provide job and career training programs to the extent necessary;
 Take actions when necessary to assist employees that exhibit less than desirable results.

7.3 Awareness
Dangote Ltd has determined to the extent necessary persons performing work are:

14
 Integrated Management System Manual
 aware of the Quality Policy;
 aware of relevant quality objectives;
 aware of their contribution to the Management System effectiveness, including improved
performance;
 implications of noncompliance to our Management System requirements

7.4 Communication
Dangote Ltd management has determined internal and external communication relevant to
Management System, including the subject of the communication, when communication occurs,
participant and ways of effective communication

7.5 Documented Information

7.5.1 General

Dangote Ltd maintains a documented Management System as a means to ensure that products
and services conform to specified requirements. The Management System consists of the
following three levels of documented information:

Level 1 Integrated Manual: provides the scope of the Management System and the
applicable ISO 9001:2015 (E), ISO 14001:2015 and ISO 45001:2018 Clauses
contained and supported by our Management System.
Level II System Procedures (ISP): provides detailed requirements for each of our processes
with the intent to specify who does what, when, where, how the process or action/task is
performed, and what documentation is used to verify that all required quality related
activities had been executed as required.

Level III: System Forms (QSF): provides objective evidence that required product or service
quality and customer requirements were achieved, and that the company's quality
management system has been implemented as stated. ISF refers to tags, labels, stickers,
preprinted sheets, stamps, and other means to identify the status of materials, products,
equipment, gauges, and other devices used in the company to achieve the specified
requirements.
7.5.2 Creating and Updating

15
 Integrated Management System Manual

When creating and updating documented information Dangote Ltd ensures the following:

 the identification and description (revision date, approval etc.);

 the format and media (electronic, paper hard copy etc.);
 the review and approval for suitability and adequacy.

7.5.3 Control of Documented Information

Documented information required to support the effectiveness of our Management System is

controlled to ensure:
 it is available and suitable for use, where and when it is needed;
 it is adequately protected from loss of confidentiality, improper use, or loss of integrity.
 distribution, access, retrieval and use;
 storage and preservation, including preservation of legibility;
 control of changes;
 retention and disposition.
Documented information of external origin determined to be necessary for the
planning and implementation of the Management System is identified as appropriate
and controlled in accordance with Quality System Procedures and Forms.

8.0 Operation
8.1 Operational Planning and Control

Dangote Ltd defines the expectation and implements controls for each of our Management
System processes. The planning of controls is required to ensure consistent acceptability
of products and services. Planning processes include the definition of quality objectives,
development for required processes, establishment for appropriate verification programs
and the requirement for records necessary to demonstrate the process and products
conform to intended requirements. Operational planning and control is required prior to
new and/or revised products or processes being implemented. During the planning phase,
management will identify:

16
 Integrated Management System Manual
a. Requirements for the products and services;
b. Criteria for the processes and the acceptance of products and services;
c. Resources needed to achieve conformity to the product and service requirements;
d. Control of the processes in accordance with the criteria;
e. Documented information to the extent necessary to have confidence that the
processes have been carried out as planned and to demonstrate the conformity
of products and services to their requirements.

The output of operational planning and control includes documented quality plans, resource
requirements, processes, equipment requirements, procedures, test data, and design outputs
Operational Planning and Control

8.2 Requirements for products and services

8.2.1Customer Communication

Dangote Ltd has implemented an effective system for communicating with customers the
system includes but is not limited to:

a. information relating to product and service information;

b. inquiries, contracts and order handling, including amendments;
c. customer feedback, including customer complaints;
d. specific requirements for contingency actions, when relevant.
17
 Integrated Management System Manual

8.2.2 Determination of Requirements Related to Products and Services

Dangote Ltd requires that all customer specific requirements for products and services are
clearly defined by the customer including but not limited to:
e. applicable statutory and regulatory requirements;
f. requirements considered necessary by Dangote Ltd;
g. acceptance that Dangote Ltd can meet the products and services provided.

8.2.3 Review of Requirements Related to Products and Services

Dangote Ltd ensures we have the ability to meet the requirements for products and services
to be offered to customers. Management conducts a contract/product review prior to
committing to supply products and services to a customer.
The review process at a minimum includes:
a. requirements specified by the customer, including the requirements for
delivery and post- delivery activities;
b. requirements not stated by the customer, but necessary for the intended use, when
known
a. requirements specified by the organization;
b. statutory and regulatory requirements applicable to the products and services;
c. contract or order requirements differing from those previously expressed.
d. Dangote Ltd ensures contracts, purchase orders or other requirements differing from
those previously defined, are reviewed and approved prior to incorporating into our
business systems.
e. availability and use of suitable monitoring and measuring devices and resources;
f. evidence that all manufacturing and inspection operations have been completed as
planned;

In Dangote, Manufacturing procedures, job travelers, inspection plans, and other documents
deemed necessary, define the acceptance for manufacturing and service operations. The plans
provide detailed instruction and guidance for all production and service phases including the
methods and equipment to be used and workmanship criteria. Records for each job number of
products produced provide unique traceability and identify the quantity manufactured and
released for delivery. This record is maintained as required by customer contract

18
 Integrated Management System Manual
requirements.

We retain applicable documented information of the initial review and on any new/revised
customer or applicable external party requirements for the products and services provided

8.2.4 Changes to Requirements for Products and Services

Dangote Ltd ensures that relevant documented information is amended, and that relevant
persons are made aware of the changed requirements, when the requirements for products and
services are changed.
8.3 Design and development of products and services

8.3.1 General

DANGOTE has established, implemented and maintains a design and development

process that is appropriate to ensure the subsequent provision of products and services.

8.3.2 Design and development planning

In determining, the stages and controls for design and development, DANGOTE
considers the following:

a. the nature, duration and complexity of the design and development activities;

b. the required process stages, including applicable design and development

reviews;

c. the required design and development verification and validation activities.

d. the responsibilities and authorities involved in the design and development

process.

e. the internal and external resource needs for the design and development of
products and services.

f. the need to control interfaces between persons involved in the design and
development process.
19
 Integrated Management System Manual
g. the need for involvement of customers and users in the design and development
process;

h. the requirements for subsequent provision of products and services

i. the level of control expected for the design and development process by
customers and other relevant interested parties;

j. the documented information needed to demonstrate that design and

development requirements have been met.

Further details are contained in the relevant Departmental procedures

8.3.3 Design and Development Inputs

DANGOTE determines the requirements essential for the specific types of

products and services to be designed and developed.

These include:

a. Functional and performance requirements

b. Information derived from previous similar design and development

activities;

c. Statutory and regulatory requirements;

d. Standards or codes of practice that the organization has committed to

implement;

e. Potential consequences of failure due to the nature of the products and

services.

DANGOTE ensures inputs are adequate for design and development purposes,
complete and unambiguous.

Conflicting design and development inputs are resolved and documented

information on design and development inputs are retained.

20
 Integrated Management System Manual
8.3.4 Design and development controls

DANGOTE applies controls to the design and development process to ensure

that;

a. the results to be achieved are defined;

b. reviews are conducted to evaluate the ability of the results of design and
development to meet requirements;

c. verification activities are conducted to ensure that the design and

development outputs meet the input requirements;

d. validation activities are conducted to ensure that the resulting products and
services meet the requirements for the specified application or intended use;

e. any necessary actions are taken on problems determined during the reviews,
or verification and validation activities.

f. documented information of these activities is retained.

8.3.5 Design and Development Outputs

DANGOTE ensures that design and development outputs:

a. meet the input requirements;

b. are adequate for the subsequent processes for the provision of products and
services;

c. include or reference monitoring and measuring requirements, as appropriate,

and acceptance criteria;

d. specify the characteristics of the products and services that are essential for
their intended purpose and their safe and proper provision.

Documented information on design and development outputs is retained.

21
 Integrated Management System Manual
8.3.6 Design and Development Changes

DANGOTE identifies, reviews and controls changes made during or subsequent

to the design and development of products and services to the extent necessary
to ensure there is no adverse impact on conformity to requirements.

Documented information is retained on;

a. design and development changes;

b. the results of reviews;

c. the authorization of the changes;

d. the actions taken to prevent adverse impacts.

8.4 Control of Externally Provided Processes, Products and Services

6.4.1 General

Dangote Ltd maintains responsibility for the quality of all products purchased from external
providers, including customer designated sources. A Procedure for control of external service
provision is maintained to ensure products and services being provided by external sources
conform to our customers’ requirements. Examples of our controls include:

a. a documented Approved Vendor List (AVL);

b. the review of external provider’s performance.

8.4.2 Type and Extent of Control of External Provision

Dangote Ltd ensures that externally provided processes, products and services do not adversely
affect our ability to consistently deliver conforming products and services to our customers.
Vendors demonstrating inadequate performance will be required to implement corrective
actions. Poor performing vendors will be replaced.

8.4.3 Information for External Providers

Dangote Ltd uses purchase orders to define the product or services to be purchased. Purchase
orders are created in the company purchasing System, by designated individuals within the
22
 Integrated Management System Manual
Company. Purchasing documents are reviewed for adequacy and approved by purchasing
personnel prior to release. Purchasing documents clearly describe the product or service to be
provided

8.5 Production and Service Provision

8.5.1 Control of Production and Service Provision

Dangote Ltd plans and implements production and service provision under controlled
conditions and as required by job specific requirements. Examples of the controls include:
a. availability of information that define characteristics and results to be achieved;
b. availability of competent and effectively trained personnel and adequate
equipment;

8.5.6 Control of Changes

Dangote Ltd shall review and control changes for production or service operations to
the extent necessary to ensure continuing conformity of customer or internal
requirements. Changes for production may be initiated as a result of:
a. modernization based on the context of the organization analysis results;
b. needs of interested parties, or customer feedback;
c. manufacturing department when vulnerability is detected and (or)
opportunities for improvement are identified.
Management reviews and monitors changes that affect production or outside services and
ensures change documentation and information is distributed and controlled. Records of
results of the review are maintained.

6.5.2 Identification and Traceability

Dangote Ltd identifies parts and products by suitable means throughout production. Marking
methods will be described in the applicable operations procedures for affected departments.
Where traceability is a requirement, the Company controls and records the unique identification
of the outputs. According to the level of traceability required by contract, regulatory or other
established requirement, our procedures provides for:

23
 Integrated Management System Manual
a. identification to be maintained throughout the processes including delivery and
post-delivery;
b. identification of sub-components and those of the next higher assembly;
8.5.3 Property Belonging to Customers or External Providers

Dangote Ltd exercises care with property belonging to customers or external providers while it
is under our control or being used. Procedures are established for the control, storage,
maintenance and accounting of Customer/Government furnished materials, tooling and
equipment including data used for design, production and/or inspection provided to the
Company for the performance of work under a specific contract or contracts
8.5.4 Preservation

Dangote Ltd preserves the conformity of parts and products during internal processing and
delivery to the intended destination including outside services. Procedures include instructions
for identification, handling, packaging, storage and protection. Preservation of outputs also
includes, where applicable:

a. Cleaning;
b. Prevention, detection and removal of foreign objects;
c. Special handling for sensitive outputs;
d. Marking and labeling including safety warnings;
e. Special handling for hazardous materials.

The shipping department ensures that documents required by the contract/order to accompany
the product are present at delivery and are protected against loss and deterioration.

8.5.5 Post-Delivery Activities

Dangote Ltd maintains documented information of all products delivered to our

customers. The extent of post-delivery activities includes consideration our customer’s
requirements and received feedback. of changes, the persons authorizing the change, and
any necessary actions arising from the review are maintained in accordance with
applicable procedures.
8.6 Release of Products and Services

24
 Integrated Management System Manual

Dangote Ltd monitors and measures the characteristics of the product in receiving
inspection, in- process inspection, and final inspection to verify that requirements have
been met. Documented procedures have been established for product inspection.
Documented Records and information of inspection include evidence of conformity with
the acceptance criteria and traceability to the person authorizing the release. Records of
inspection are maintained.
8..7 Control of Nonconforming Process Outputs, Products and Services

Dangote Ltd ensures that products or services that do not conform to established
requirements are identified and controlled to prevent their unintended use or delivery.
Records of nonconformities are maintained as required and include:

a. description of nonconformity;
b. description of actions taken;
c. description of concessions obtained;
d. identification of the authority deciding the action in respect of the nonconformity.
When nonconforming product is corrected, it is re-inspected to the original specifications
and requirements to ensure it conform to customer stated requirements. When a
nonconforming product is detected after delivery, Dangote Ltd will take action
appropriate to the effects or potential effects of the nonconformity.

9.0 Performance Evaluation

9.1 General
9.1.1 Monitoring, Measurement, Analysis and Evaluation

The objectives of monitoring, measurement, analysis and evaluation are: process criteria,
product
characteristics, performance and effectiveness of the Management System. Results from
monitoring and measurement are evaluated. Informational reports are presented to management
for general review and making decision on opportunities for improvement.

9.1.2 Customer Satisfaction

Dangote Ltd monitors information relating to customer perception of our continual ability to
25
 Integrated Management System Manual
fulfill their requirements. Maintaining customer satisfaction is one of the principal objectives of
the Management System. Collecting and analyzing customer feedback and complaints, and
customer satisfaction is conducted during management review. Customer satisfaction data is
used by management to identify opportunities for improvement.

9.1.3 Analysis and Evaluation

Dangote Ltd performs necessary analyses and evaluates appropriate data and information
initiated from monitoring and measurement and uses the results to evaluate conformity of
products and services, customer satisfaction, the performance and effectiveness of the
Management System, the performance of external providers, and the need for improvement of
the Management System.

9.2 Internal Audit

Dangote Ltd plans and conducts internal audits at planned intervals. Internal Audits are
conducted to verify quality activities and related results comply with planned expectations
including customer contractual requirements and other MANAGEMENT SYSTEM
requirements as deemed necessary and applicable.
The Chief Operating officer is responsible for organizing and coordinating the internal audit to
ensure that the audit scope, the frequency and methods are defined, and the following
requirements are satisfactorily achieved:
a. definition of audit responsibilities;
b. definition of requirements for planning and conducting the audit including
taking appropriate correction and corrective actions without undue delay;
c. assurance of auditor independence;
d. recording of audit results;
e. communication of audit results to management;

9.3 Management Review

9.3.1 General

Dangote Ltd Management Review process is planned and includes the following considerations:

26
 Integrated Management System Manual
9.3.2 Management Review Inputs:

Assessment of the Management System is based on a review of information inputs to

Management Review. Input examples include:

f. the status of actions from previous management reviews;

g. changes in external and internal issues that are relevant to the Management System;
h. customer satisfaction and feedback from relevant interested parties;
i. the extent to which quality objectives have been met;
j. process performance and conformity of products and services;
k. nonconformities and corrective actions;
l. audit results;
In addition, management review inputs shall include the adequacy of resources, the
effectiveness of actions taken to address risks and opportunities and opportunities for
improvement. Results of Management Review meetings shall be retained.

9.3.3 Management Review Outputs:

Management Review Outputs include decisions and actions related to the following:
a. opportunities for improvement;
b. changes needed to the Management System;
c. resource needs.

Management Review Meeting documents and information is retained as required by Dangote

review meeting minutes template and procedures

10.0 Improvement
10.1 General
Dangote Ltd determines and selects opportunities for improvement and implements
necessary actions to meet customer requirements and enhance customer satisfaction.
Examples:
a. improving products and services to meet requirements as well as to address
27
 Integrated Management System Manual
future needs and expectations;
b. correcting, preventing or reducing undesired effects;
c. improving the performance and effectiveness of the Management System.

10..2 Nonconformity and Corrective Action

Dangote Ltd initiates actions to eliminate the cause of nonconformities in order to prevent
recurrence. Corrective actions are appropriate to the effects of the nonconformities
encountered. When nonconformity occurs, corrective action procedures are initiated and
implemented.
Examples of actions taken include:
a. taking action to control and correct it;
b. reviewing and analyzing the nonconformity;
c. determining the causes of the nonconformity;
d. determining if similar nonconformities exist, or could potentially occur;
e. implementation of any action needed;
f. review of the effectiveness of any corrective action taken;
g. updating risks and opportunities determined during planning, if necessary;
h. making changes to the Management System, if necessary. Dangote maintains a
documented procedure for the control of non-conformity and corrective action.
i. The control of non-conforming output is schematically conducted as shown in
figure below;

28
 Integrated Management System Manual

Fig. Control of Nonconforming Outputs

10.3 Continual Improvement

Dangote Ltd initiates actions to continually improve the suitability, adequacy and
effectiveness of the Management System. Continual improvement techniques and processes
are applied to areas of the business that have an impact on the quality of our products and
services. We analyze and take necessary actions on results of improvement projects as well as
from the Management Review outputs.
The implementation of the “Process Approach” including the PDCA Cycle provides
verifications that our Management System is robust, and the achievement of effective process
performance. Dangote considers the results of analysis and evaluation, internal audits, non-
conforming outputs and corrective actions, customer satisfaction and the outputs from
management review, to determine if there are needs or opportunities that are addressed as part
of continual improvement

29
 Integrated Management System Manual
49

Comparison Matrix on ISO 9001, ISO 14001 & ISO 45001

ISO 450001:2018 ISO 9001:2015 ISO 14001:2015

1 SCOPE 1 SCOPE 1 SCOPE

2 NORMATIVE REFERENCES 2 NORMATIVE REFERENCES 2 NORMATIVE REFERENCES

3 TERMS AND DEFINITIONS 3 TERMS AND DEFINITIONS 3 TERMS AND DEFINITIONS

4 CONTEXT OF THE 4 CONTEXT OF THE 4 CONTEXT OF THE

ORGANIZATION ORGANIZATION ORGANIZATION

4.1 Understanding the 4.1 Understanding the 4.1 Understanding the

organization & its context organization & its context organization & its context

4.2 Understanding the needs 4.2 Understanding the needs 4.2 Understanding the needs
and expectations of and expectations of and expectations of interested
interested parties interested parties parties

4.3 Determining the scope of 4.3 Determining the scope of 4.3 Determining the scope of
the OH & S management the QMS the EMS
system

Corresponding Clause does 4.4 QMS and its processes Corresponding Clause does not
not exist (Title) exist

4.4 OH & S management 4.4.1 (paragraph-1 about 4.4 Environmental

system QMS) management system

Corresponding Clause does 4.4.1 (paragraph-2 about Corresponding Clause does not
not exist processes of QMS) exist

30
 Integrated Management System Manual
50
Corresponding Clause does 4.4.2 (about documented Corresponding Clause does
not exist information on processes) not exist

5 LEADERSHIP 5 LEADERSHIP 5 LEADERSHIP

Corresponding Clause does 5.1 Leadership and Corresponding Clause does

not exist commitment (Title) not exist

5.1 Leadership and 5.1.1 General 5.1 Leadership and

commitment commitment

Corresponding Clause does 5.1.2 Customer focus Corresponding Clause does

not exist not exist

Corresponding Clause does 5.2 Policy (Title) Corresponding Clause does

not exist not exist

5.2 OH & S policy, 5.2.1 Establishing the quality 5.2 Environmental policy,
paragraph-1 policy paragraph-1

5.2 OH & S policy, 5.2.2 Communicating the 5.2 Environmental policy,

paragraph-2 quality policy paragraph-2

5.3 Organizational roles, 5.3 Organizational roles, 5.3 Organizational roles,

responsibilities and responsibilities and responsibilities and authorities
authorities authorities

5.4 Consultation and Corresponding Clause does Corresponding Clause does

participation of workers not exist not exist

6 PLANNING 6 PLANNING 6 PLANNING

6.1 Actions to address risks 6.1 Actions to address risks 6.1 Actions to address risks &
& opportunities (Title) & opportunities (Title) opportunities (Title)

31
 Integrated Management System Manual
6.1.1 General 6.1.1 (about requirements 6.1.1 General
when planning QMS)

Corresponding Clause does 6.1.2 (about addressing risks Corresponding Clause does
not exist & opportunities) not exist

6.1.2 Hazard Identification Corresponding Clause does 6.1.2 Environmental aspects

and assessment of risks and not exist
opportunities

6.1.3 Determination of legal Corresponding Clause does 6.1.3 Compliance obligations

requirements and other not exist
requirements

6.1.4 Planning action Corresponding Clause does 6.1.4 Planning action

not exist

6.2 OH & S objectives and 6.2 Quality objectives and 6.2 Environmental objectives
planning to achieve them planning to achieve them and planning to achieve them
(Title) (Title) (Title)

6.2.1 OH & S objectives 6.2.1 (about quality 6.2.1 Environmental objectives

objectives)

6.2.2 Planning actions to 6.2.2 (about achievement 6.2.2 Planning actions to

achieve OH & S objectives planning) achieve environmental
objectives

8.1.3 Management of change 6.3 Planning of changes Corresponding Clause does

not exist

7 SUPPORT 7 SUPPORT 7 SUPPORT

Corresponding Clause does 7.1 Resources (Title) Corresponding Clause does

not exist not exist
52
32
 Integrated Management System Manual
7.1 Resources 7.1.1 General 7.1 Resources

Corresponding Clause does 7.1.2 People Corresponding Clause does

not exist not exist

Corresponding Clause does 7.1.3 Infrastructure Corresponding Clause does

not exist not exist

Corresponding Clause does 7.1.4 Environment for the Corresponding Clause does
not exist operation of processes not exist

Corresponding Clause does 7.1.5 Monitoring and Corresponding Clause does

not exist measuring resources (Title) not exist

Corresponding Clause does 7.1.5.1 General Corresponding Clause does

not exist not exist

Corresponding Clause does 7.1.5.2 Measuring Corresponding Clause does

not exist traceability not exist

Corresponding Clause does 7.1.6 Organizational Corresponding Clause does

not exist knowledge not exist

7.2 Competence 7.2 Competence 7.2 Competence

7.3 Awareness 7.3 Awareness 7.3 Awareness

7.4 Communication (Title) Corresponding Clause does 7.4 Communication (Title)

not exist

7.4.1 General 7.4 Communication 7.4.1 General

7.4.2 Internal Corresponding Clause does 7.4.2 Internal Communication

Communication not exist

33
 Integrated Management System Manual
7.4.3 External 7.4.3 External Communication
Communication

7.5 Documented information 7.5 Documented information 7.5 Documented information

(Title) (Title) (Title)

7.5.1 General 7.5.1 General 7.5.1 General

7.5.2 Creating and updating 7.5.2 Creating and updating 7.5.2 Creating and updating

Corresponding Clause does 7.5.3 Control of documented Corresponding Clause does not
not exist information (Title) exist

7.5.3 Control of documented 7.5.3.1 (about purpose of 7.5.3 Control of documented

information, paragraph-1 control) information, paragraph-1

7.5.3 Control of documented 7.5.3.2 (about requirements 7.5.3 Control of documented

information, paragraph-2 & 3 for control) information, paragraph-2 & 3

8 OPERATION 8 OPERATION 8 OPERATION

8.1 Operational planning and 8.1 Operational planning and 8.1 Operational planning and
control control control

8.2 Emergency preparedness Corresponding Clause does ;

and response not exist

Corresponding Clause does 8.2 Requirements for products Corresponding Clause does not
not exist & services (Title) exist

54
Corresponding Clause does 8.2.1 Customer Corresponding Clause does
not exist communication not exist

Corresponding Clause does 8.2.2 Determining the Corresponding Clause does

not exist requirements for products & not exist

34
 Integrated Management System Manual
services

Corresponding Clause does 8.2.3 Review of the Corresponding Clause does

not exist requirements for products & not exist
services (Title)

Corresponding Clause does 8.2.3.1 & 8.2.3.2 (about Corresponding Clause does
not exist review, documented info) not exist

Corresponding Clause does 8.2.4 Changes to Corresponding Clause does

not exist requirements for products & not exist
services

Corresponding Clause does 8.3 D & D of products and Corresponding Clause does
not exist services (Title) not exist

Corresponding Clause does 8.3.1 to 8.3.6 – General, Corresponding Clause does

not exist Planning, Inputs, Controls, not exist
Outputs, Changes

Corresponding Clause does 8.4 Control of externally Corresponding Clause does

not exist provided processes, products not exist
and services (Title)

Corresponding Clause does 8.4.1 General Corresponding Clause does

not exist not exist

Corresponding Clause does 8.4.2 Type and extent of Corresponding Clause does
not exist control not exist
55
Corresponding Clause does 8.4.3 Information for Corresponding Clause does
not exist external providers not exist

Corresponding Clause does 8.5 Production and service Corresponding Clause does
not exist provision (Title) not exist

35
 Integrated Management System Manual
Corresponding Clause does 8.5.1 Control of production Corresponding Clause does
not exist and service provision not exist

Corresponding Clause does 8.5.2 Identification and Corresponding Clause does

not exist traceability not exist

Corresponding Clause does 8.5.3 Property belonging to Corresponding Clause does

not exist customers or external not exist
providers

Corresponding Clause does 8.5.4 Preservation Corresponding Clause does

not exist not exist

Corresponding Clause does 8.5.5 Post-delivery activities Corresponding Clause does

not exist not exist

Corresponding Clause does 8.5.6 Control of changes Corresponding Clause does

not exist not exist

Corresponding Clause does 8.6 Release of products and Corresponding Clause does
not exist services not exist

Corresponding Clause does 8.7 Control of Corresponding Clause does

not exist nonconforming outputs not exist
(Title)

Corresponding Clause does 8.7.1 (about required Corresponding Clause does

not exist control) not exist

Corresponding Clause does 8.7.2 (about required Corresponding Clause does

not exist documented information) not exist

9 PERFORMANCE 9 PERFORMANCE 9 PERFORMANCE

EVALUATION EVALUATION EVALUATION

36
 Integrated Management System Manual
9.1 Monitoring, measuring, 9.1 Monitoring, measuring, 9.1 Monitoring, measuring,
analysis and evaluation analysis and evaluation analysis and evaluation (Title)
(Title) (Title)

9.1.1 General 9.1.1 General 9.1.1 General, paragraph-2, 4,

6

9.1.1 General Corresponding Clause does 9.1.1 General, paragraph-1, 3,

not exist 5

9.1.2 Evaluation of Corresponding Clause does 9.1.2 Evaluation of

compliance not exist compliance

Corresponding Clause does 9.1.2 Customer satisfaction Corresponding Clause does

not exist not exist

Corresponding Clause does 9.1.3 Analysis and Corresponding Clause does

not exist evaluation not exist

9.2 Internal audit (Title) 9.2 Internal audit (Title) 9.2 Internal audit (Title)

9.2.1 General 9.2.1 (about general 9.2.1 General

requirements)

9.2.2 Internal audit 9.2.2 (about audit 9.2.2 Internal audit programme
programme programmes)

Corresponding Clause does 9.3 Management review Corresponding Clause does

not exist (Title) not exist

9.3 Management review, 9.3.1 General 9.3 Management review,

paragraph-1 paragraph-1

9.3 Management review, 9.3.2 Management review 9.3 Management review,

paragraph-2 inputs paragraph-2

37
 Integrated Management System Manual
9.3 Management review, 9.3.3 Management review 9.3 Management review,
paragraph-3 outputs paragraph-3

10 IMPROVEMENT 10 IMPROVEMENT 10 IMPROVEMENT

10.1 General 10.1 General 10.1 General

Corresponding Clause does 10.2 Nonconformity and Corresponding Clause does

not exist corrective action (Title) not exist

10.2 Incident, 10.2.1 (about required 10.2 Nonconformity &

Nonconformity & corrective actions) corrective action, paragraph-1,
action, paragraph-1, 2 2

10.2 Incident, 10.2.2 (about required 10.2 Nonconformity &

Nonconformity & corrective documented information) corrective action, paragraph-3
action, paragraph-3

10.3 Continual improvement 10.3 Continual improvement 10.3 Continual improvement

38
 Quality Management System Manual

ISSUE DATE: REV NO: COPY NO:

CORELATION MATRIX BETWEEN ISO 9001:2015; ISO 14001:2015, ISO 45001:2018 AND DANGOTE INTEGRATED MANAGEMENT SYSTEM

IMS Documented Information Hierarchy

International Standards
Level 1 Level 2 Level 3 Requirements
Dangote Integrated Management System (IMS) MS Process perational Process Flow Forms

MS Procedures Work Instruction / (SOP) Register

ISO ISO ISO
9001:2015 14001:2015 45001:2018
MS Polices b Description hecklist

Annexures

1 Scope Clause 1 Clause 1 Clause 1

2 Normative references Clause 2 Clause 2 Clause 2
3 Terms and definitions Clause 3 Clause 3 Clause 3
4 Context of the organization Clause 4 Clause 4 Clause 4
4.1 Understanding the organization and its context Clause 4.1 Clause 4.1 Clause 4.1

4.2 Understanding the needs and expectations of workers &

Clause 4.2 Clause 4.2 Clause 4.2
Other interested Party
4.3 Determining the scope of the IMS management system Clause 4.3 Clause 4.3 Clause 4.3
4.4 IMS management system and its processes Clause 4.4 Clause 4.4 Clause 4.4

5 Leadership & Worker Participants Clause 5 Clause 5 Clause 5

5.1 Leadership and commitment Clause 5.1 Clause 5.1 Clause 5.1
5.1.1 General Clause 5.1.1
5.1.2 Customer focus Clause 5.1.2
5.2 IMS (QHSE) Policy Clause 5.2 Clause 5.2 Clause 5.2
 Quality Management System Manual

ISSUE DATE: REV NO: COPY NO:

CORELATION MATRIX BETWEEN ISO 9001:2015; ISO 14001:2015, ISO 45001:2018 AND DANGOTE INTEGRATED MANAGEMENT SYSTEM
5.2.1 Establishing the IMS (QHSE) policy Clause 5.2.1
5.2.2 Communication IMS (QHSE) policy Clause 5.2.2
5.3 Organizational roles, responsibilities, and authorities Clause 5.3 Clause 5.3 Clause 5.3
5.4 Participation & Consultation of workers Clause 5.4
 Quality Management System Manual

ISSUE DATE: REV NO: COPY NO:

CORELATION MATRIX BETWEEN ISO 9001:2015; ISO 14001:2015, ISO 45001:2018 AND DANGOTE INTEGRATED MANAGEMENT SYSTEM
6 Planning Clause 6 Clause 6 Clause 6

6.1 Actions to address IMS risks and opportunities Clause 6.1 Clause .6.1 Clause .6.1
6.1.1 General - Clause 6.1.1 Clause 6.1.1
6.1.2 a) Environmental aspects - Clause 6.1.2 -
6.1.2 b) Hazards Identification and assessment of OH&S Risks - - Clause 6.1.2
6.1.3 a) Compliance obligation - Clause 6.1.3 -
6.1.3 b) D e t e r m i n a t i o n of applicable legal requirements
- - Clause 6.1.3
and other requirements
6.1.4 Planning to take action - Clause 6.1.4 Clause 6.1.4
6.2 IMS (QHSE) objectives and planning to achieve them Clause 6.2 Clause 6.2 Clause 6.2
6.2.1 IMS (QHSE) Objectives - Clause 6.2.1 Clause 6.2.1
6.2.2 Planning actions to achieve QHSE objectives - Clause 6.2.2 Clause 6.2.2
6.3 Planning of changes Clause 6.3 - -

7 Support Clause 7 Clause 7 Clause 7

7.1 Resources Clause 7.1 Clause 7.1 Clause 7.1

7.1.1 General Clause 7.1.1 - -
7.1.2 People Clause 7.1.2 - -
7.1.3 Infrastructure Clause 7.1.3 - -
7.1.4 Environment for the operation of processes Clause 7.1.4 - -
7.1.5 Monitoring and measuring resources Clause 7.1.5 - -
7.1.6 Organizational knowledge Clause 7.1.6 - -
 Quality Management System Manual

ISSUE DATE: REV NO: COPY NO:

CORELATION MATRIX BETWEEN ISO 9001:2015; ISO 14001:2015, ISO 45001:2018 AND DANGOTE INTEGRATED MANAGEMENT SYSTEM
7.2 Competence Clause 7.2 Clause 7.2 Clause 7.2
7.3 Awareness Clause 7.3 Clause 7.3 Clause 7.3
7.4 Information & Communication Clause 7.4 Clause 7.4 Clause 7.4
 CORRELATION MATRICES BETWEEN ISO 9001:2015, ISO 14001:2015, ISO DIS2 45001:2017 &
7.4.1 General XYZ INTEGRATED MANAGEMENT SYSTEM - Clause 7.4.1 -
7.4.2 Internal communication - Clause 7.4.2 -
7.4.3 External communication - Clause 7.4.3 -
7.5 Documented information Clause 7.5 Clause 7.5 Clause 7.5
7.5.1 General Clause 7.5.1 Clause 7.5.1 Clause 7.5.1
7.5.2 Creating & updating Clause 7.5.2 Clause 7.5.2 Clause 7.5.2
7.5.3 Control of Documented Information Clause 7.5.3 Clause 7.5.3 Clause 7.5.3

8 Operation Clause 8 Clause 8 Clause 8

8.1 Operational planning and control Clause 8.1 Clause 8.1 Clause 8.1
8.1.1 General Clause 8.1.1
8.1.2 Eliminating hazards and reducing OH&S risks Clause 8.1.2
8.2 a) Requirements for products and services Clause 8.2 - -
8.2a.1 Customer communication Clause 8.2.1 - -
8.2a.2 Determining of requirements for products and services Clause 8.2.2 - -
8.2a.3 Review of the requirements for products and services Clause 8.2.3 - -
8.2a.4 Changes to the requirements for products and services Clause 8.2.4 - -
8.2 b) Emergency preparedness and response - Clause 8.2 8.2
8.3 Design and development of products and services Clause 8.3 - -
8.4 Control of externally provided processes, products and 8.1,4/8.1.5/
services/out sourcing, procurement and contractors
Clause 8.4 - 8.1.6
8.4.1 General Clause 8.4.1 - -
8.4.2 Type and extent of control Clause 8.4.2 - -
8.4.3 Information for external providers Clause 8.4.3 - -
8.5 Production and service provision Clause 8.5 - -
8.5.1 Control of production and service provision Clause 8.5.1 - -

8.5.2 Identification and traceability Clause 8.5.2 - -

 CORRELATION
8.5.3 Property belonging to customers MATRICES BETWEEN ISO 9001:2015, ISO 14001:2015, ISO DIS2 45001:2017
or external providers &
Clause 8.5.3 - -
8.5.4 Preservation XYZ INTEGRATED MANAGEMENT SYSTEM Clause 8.5.4 - -
8.5.5 Post-delivery activities Clause 8.5.5 - -
8.5.6 Management of Change Clause 8.5.6 - 8.1.3
8.6 Release of products and services Clause 8.6 - -
8.7 Control of nonconforming outputs Clause 8.7 - -

9 Performance evaluation Clause 9 Clause 9 Clause 9

9.1 Monitoring, measurement, analysis and performance
Clause 9.1 Clause 9.1 Clause 9.1
evaluation
9.1.1 General Clause 9.1.1 Clause 9.1.1 Clause 9.1.1
9.1.2 a) Customer satisfaction Clause 9.1.2 - -
9.1.2 b) Evaluation of Compliance - Clause 9.1.2 Clause 9.1.2
9.1.3 Analysis and evaluation Clause 9.1.3 - -
9.2 Internal Audit Clause 9.2 Clause 9.2 Clause 9.2
9.2.1 General - Clause 9.2.1 Clause 9.2.1
9.2.2 Internal audit programme - Clause 9.2.2 Clause 9.2.2
9.3 Management Review Clause 9.3 Clause 9.3 Clause 9.3
9.3.1 General Clause 9.3.1 - -
9.3.2 Management Review Inputs Clause 9.3.2 - -
9.3.3 Management Review Outputs Clause 9.3.3 - -
10 Improvement Clause 10 Clause 10 Clause 10
10.1 General Clause 10.1 Clause 10.1 Clause 10.1
10.2 Incident, nonconformity and corrective action Clause 10.2 Clause 10.2 Clause 10.2
10.3 Continual Improvement Clause 10.3 Clause 10.3 Clause 10.3

View publication stats