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Control Deficiency Control Recommendation

Customer Credit Limits are set by Receivables Credit limit should be set by a senior member
Ledger Clerks of receivables department and not by the
receivables ledger clerks
Receivables Ledger Clerks are not sufficiently
senior

Limits may be set which are too high, leading to


irrecoverable debts or too low leading to loss
on sales
Customer orders are given a number based on Sales orders should be sequentially numbered
sales person own identification number on a regular basis a sequence check of orders
should be undertaken to identify any missing
These numbers are not sequential. Without orders
sequential numbers it is difficult to identify
missing orders and to monitor if all orders have
despatched in a timely manner
Sales Clerks give sales discounts to the All discounts to be granted to customers should
customers maximum of up to 10% be authorised in advance by the responsible
officials such as sales director.
The Discount granted by sales staff are not
being reviewed and could result in
unauthorised discounts allowed
Sales Clerks Manually enter the discount in The invoice system should be amended to
invoice. prevent sales clerks from being able to
manually enter sales discounts onto invoices.
In addition a clerk could enter an incorrect level
of discounts for a customer leading to the sales
invoice being overstated and a loss of customer
goodwill
Receivable Ledger clerks set credit limits in An exception report of changes made should be
customer data file. generated and reviewed by responsible officials

Receivable Ledger clerks are not senior enough


to set credit limits in the customer data files
which may result in increase in Risk of Fraud
Insufficient Copies of GDN The GDN Should be created in Four parts with
one copy of the GDN Being sent to the ordering
GDN has only send to the Warehouse, Finance department. The Second copy should be held in
and with Customer. the warehouse and the third sent to the finance
department and fourth sent to the Purchasing
Failing to send a copy to the purchasing Department.
ordering department means that it is not
possible to monitor the level of unfulfilled
orders.

This could result in a significant levels of


unfulfilled leading to stock outs and a
consequent loss on sales.
Secondment of Credit Controller Senior Management should consider recruiting
credit controller to the Internal audit
Maintaining an internal audit department is an Department.
important control as it enables senior
management to test whether controls are
operating effectively within the company. If the
team has shortage of credit controller this
reduces the effectiveness of monitoring
control.

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