ABU DHABI

OCCUPATIONAL TERMS
Technical Supervisor – Level 4

22 NOVEMBER 2018
FIRST EDITION
 ADOT – Technical Supervisor (Level4)

Table of contents
Amendment Page .......................................................................................................................................... 2
Abu Dhabi Quality & Conformity Council………………………………………………....………………3
Foreword ....................................................................................................................................................... 3
Acknowledgments......................................................................................................................................... 4
Introduction ................................................................................................................................................... 5
Occupational Terms ...................................................................................................................................... 6
Key terms ...................................................................................................................................................... 8
Performance Criteria ................................................................................................................................... 10
Technical Knowledge ................................................................................................................................. 13
Knowledge and Understanding ................................................................................................................... 14
Soft skills .................................................................................................................................................... 14
References ................................................................................................................................................... 16

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Amendment Page

This Amendment Page is updated and issued with each set of revised and/or new pages of the
document to help ensure that each copy of this Abu Dhabi Occupation Term (ADOT) contains a
complete record of amendments.
This Occupational Term is a live document which can be amended when necessary. QCC can
review stakeholder comments in order to review and amend this document; ultimately resulting
in an issuance of an updated version, if necessary.

Log of Amendments
Amendment Discard Insert
No. Date *Sections Changed Page(s) Issue No. Page(s) Issue No.

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About the Abu Dhabi Quality & Conformity Council

The Abu Dhabi Quality and Conformity Council (QCC) were established by law No. 3 of 2009,
issued by His Highness Sheikh Khalifa Bin Zayed Al Nahyan, President of the UAE. QCC is
responsible for the development of Abu Dhabi Emirate’s Quality Infrastructure, which enables
industry and regulators to ensure that products, systems and personnel can be tested and certified
to UAE and International Standards.
Products and services certified by QCC receive the Abu Dhabi Trustmark. The Trustmark is
designed to communicate that a product or system conforms to various safety and performance
standards that are set by Abu Dhabi regulators.

Foreword

The QCC, along with relative stakeholders, had developed occupational terms for 21 unique
occupations in the construction sector. This was required because of a high dependence on
migrant labor to fill key technical roles in the skilled trades and concerns about the productivity
of the industry where skills investment is inconsistent.
The occupational terms are professional standards that personnel must meet in order to perform
the jobs they are assigned to produce quality outcomes. The Government of Abu Dhabi, under
the leadership of His Highness Sheikh Khalifa bin Zayed Al Nahyan, President of the UAE and
Ruler of Abu Dhabi, and His Highness Sheikh Mohamed bin Zayed Al Nahyan, Crown Prince of
Abu Dhabi, Deputy Supreme Commander of the UAE Armed Forces and Chairman of the Abu
Dhabi Executive Council, has invested heavily, and at high levels of professionalism and safety,
in the Infrastructure of Abu Dhabi. Therefore, it is crucial and obligatory to encourage the
presence of skilled workmanship to maintain the quality infrastructure value in the Emirate of
Abu Dhabi in particular and the United Arab Emirates in general.

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Acknowledgments

The QCC would like to thank the members of the working group listed below:
Sr. Name Entity
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36

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Introduction

 Qualification Pack - Technical Supervisor

 Brief description of Job –A Technical Supervisor is an important job role in

Construction and building management works that cater as a mentor for the MEP

technicians and workers and a resource person to implement the work strategy under

MEP Engineers and managers.

 Personal attributes – A Technical Supervisor should be a good team player who

has thorough knowledge in installation and maintenance of HVACR equipment and

fittings, Plumbing equipment and fittings

To lead a team of level 3 and level 2 MEP technicians to install and

maintain the HVAC and plumbing equipment and systems and supervise
Duties and
installation activities on construction, renovation and maintenance sites,
responsibilities read and implement the approved shop drawings, and required
maintenance works under Engineers and Managers.
Technical diploma of refrigeration & air-conditioning/Mechanical after
Min. High School Diploma/ An industrial training institute certification (ITI) or
qualification with3 years of work experience as level 3 HVAC Technician or Pluming
Technician. (ASHRAE certification an added benefit)

Training
(Suggested but not On the job training for 6 months.
mandatory)

In line with min qualification he should have a total of 5 years of MEP

Work
(HVAC or Plumbing) work experience among 3 years should be as level
Experience 3 MEP Technician.

Performance
As described in relevant chapters
criteria

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Occupational Terms

No. Field Details

Occupation
1. (Standard Technical Supervisor – Level 4
Unit)

This occupational terms specifies the outcome required to perform as a

2. Description Technical Supervisor for install, maintain and dismantle all
equipment/accessories related HVAC and plumbing works

3. Unit type Knowledge and Skills OR Application

No. Element
E1 Manage services and their quality at sites
E2 Manage resources
4. Elements E3 Documentation for maintenance activities
Identify and resolve any issues related to installation,
E4
operation and maintenance of HVAC/plumbing systems
Implement and monitor procedure for maintain a healthy,
E5
safe and secure working environment

QF Emirates 1 2 3 4 5
5.
level 6 7 8 9 10

Policy and strategy QF 9-10

Managing QF 7-8
Specifying QF 6-7
6. Function
Controlling QF 6
Maintaining capability QF 4-6
Performing/carry out QF 1-4

Technical diploma of refrigeration & air-conditioning/Mechanical after

Entry
high School Diploma/Industrial Institute certification, Training Diploma
information
7. Trade as Assistant- HVAC/Mechanical, Refrigeration and Air
and
Conditioning, Sheet Metal Works, Construction and Manufacturing-
prerequisites
Mechanical. (ASHRAE certification an added benefit)

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No. Field Details

Application unit:
8. Grading
Competent/Not Yet Competent

Industry
9. Construction& Maintenance
sector

Developed Government Abu Dhabi Quality &

10. Know How
by Entities Conformity Council

Endorsement
11. TBD
date
Frequency of
12. 2 Years
review

13. Version No. 0

7124 Insulation Workers, 7126 Plumber and pipe fitters, 7127 Air
14. ISCO-08
Conditioning & Refrigeration Mechanics, 7213 Sheet Metal Workers,

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Key terms

Term Description
Personal Items that construction workers can use to protect themselves against hazards.
Protective PPE includes but not limited to gloves, safety helmet, eye protection, face
Equipment protection, foot protection and appropriate clothing.
(PPE)
Risk Risk is the product of the measure of the likelihood of occurrence of an undesired
event and the potential adverse consequences which this event may have upon:
· People – injury or harm to physical or psychological health
· Environment – water, air, soil, animals, plants and social Risk = frequency x
consequences
Hazard Any substance, physical effect, or condition with potential to harm people,
property or the environment.
OSHA Occupational Safety & Health Administration
Building A technical drawing of a structure or building that is drawn in a scale that is
diagram proportionate to its real-world dimensions. Building drawings include site plans,
floor plans, elevations and sections.
Drawings that provide additional specific/specialist details are known as
Coordination Drawings.
Cross Section A section is a type of building drawing. It represents a vertical plane cut through
the structure.
Elevation An elevation is a type of building drawing. It is a drawing of the exterior or
interior of a building or structure as seen from a horizontal position - without
dimensional perspective.
Floor plan A floor plan is a building drawing. It is a drawing to scale showing a view from
above, of the relationships between rooms, spaces and other physical features at
one level of a structure.
Layout An approved design or plans to show the way things are arranged
drawing
Site Plan A site plan is a type of building drawing that shows a new or existing building's
position in relation to the boundaries of the block of land.
Work Written or verbal description of the work to be undertaken by an individual or
instructions work team.
HVAC Heating, Ventilation, & Air Conditioning here refers to "Self-Contained
Equipment" i.e. Complete, factory-assembled and tested, heating, air-
conditioning equipment installed as a single unit, and having all working parts,
complete with motive power, in an enclosed unit of said machinery and/orSplit
System/DX Split System consisting of indoor unit housing evaporator & fan and
outdoor unit housing compressor, condenser and heat rejection fan.
Air Handling A series of components joined in section that provide cool air and/or treated
Unit ventilation air to space directly or indirectly.
Ceiling HVAC equipment hung or installed above false ceiling suspended from slab of
Suspended floor above.
Ducted Unit

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Duct A tube or conduit utilized for conveying air. The air passages of self-contained
systems are not to be construed as air ducts
Duct Fire Dampers, Motorized Fire Dampers, Motorized Smoke Dampers, Motorized
Accessories Combined Fire & Smoke Dampers, Volume Control Dampers, & Air terminals
installed in duct system to serve designed purpose
Duct Fittings A piece of duct in a standard form or shape to connect two pieces of ducts
Plumbing A receptacle or device that is connected to a water system or discharges to a
Fixture drainage system or both. Such receptacle or devices require a supply of water; or
require a supply of water and discharge waste to a drainage system. Plumbing
Fixture for this standard refers to wash basin, kitchen sink, bathtubs,
showerheads, urinals, & water closet
Plumbing Refers to potable water system, potable water distribution pipes, plumbing
System fixtures, sanitary waste water system, sanitary wastewater pipes and fitting, water
heaters, & pumps
Piping Common devices installed in potable water system other than pipes and fittings
Specialties that serve a specific purpose such as water hammer arrestor, backflow preventers,
(Potable) and pressure reducing valves.

Piping Common devices installed in potable water system other than pipes and fittings
Specialties that serve a specific purpose such as water hammer arrestor, backflow preventers,
(Sanitary and pressure reducing valves.
Wastewater)
Pressure Test A test following the installation of new equipment/piping system or modification
of existing equipment/piping system where the equipment/piping system is place
under pressure to ensure that it will not leak.
Refrigerant A substance or mixture, usually a fluid used for cooling & heating application.
SOP Standard operating Procedure
GMP Good Manufacturing Practices

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Performance Criteria
Element1: Manage services and their quality at sites
Scope • Estimate and procure required resources for operations and maintenance
• Achieve productivity and quality standards
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Estimating and To be competent, the user/ individual must be able to:
procuring PC1. plan & identify resource requirements accurately to complete maintenance
required works and take inputs from team leaders on their requirements
resources for
PC2. assist engineers to give inputs for preparing work method statements
operations and
maintenance PC3. Should be able to estimate the quantity of the resources identified to complete
each maintenance activity
PC4. should assist in procuring the resources as per company’s SOP
Achieving PC5. conduct monitoring of resources and services at regular intervals and in
productivity and accordance with company’s SOP
quality standards PC6. ensure activity schedules has clear and accurate mention of resource
requirements and ensure activity schedules meet objectives set out in the contract
PC7. ensure that quality of MEP works meet required maintenance standards and
organizational standards
PC8. promptly report any problems to concern engineers that are likely to affect the
service delivery
PC9. identify opportunities for improvements to services and promptly implement it
or pass these to upstream officials for approval

Element2: Manage resources

Scope • Arrange adequate resources
• Allocate work to workers
• Direct, prepare and monitor workers
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Arranging To be competent, the user/ individual must be able to:
adequate PC1. list the required resources for service provision and raise the demand invoice to
resources Procurement executive and / or storekeeper as per company’s SOP
PC2. collect / receive all the resources as per company’s SOP
PC3. store them safely and appropriately as per company’s SOP
PC4. ensure availability of adequate resources and appropriate tools at site all the
time to provide uninterrupted quality of work and distribute the materials to team
leaders as per the work schedule and should have the knowledge of tracking
inventory at all stages of maintenance works

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Allocating work PC5. distribute the work among groups in such a way that it gets completed on time
to workers PC6. ensure all the group members have clear understanding of their duties and job
responsibilities
PC7. Should have the knowledge of conducting tool box meetings
Directing, PC8. welcome all subordinates to the workplace with open mind and encourage them
preparing and with motivation
monitoring PC9. prepare and train subordinates for new job responsibilities and provide them
workers
help when required
PC10. help the new and existing workers in acclimatizing to new work area and
maintenance activities
PC11. explain the work requirements to workers and clear their technical doubts
without hesitation
PC12. Explain the effective ways to workers for completing their respective work
PC13. Monitor workers performing their duties and point out if any discrepancy is
observed and train workers on how to operate and use equipment needed to complete
their work
PC14. train subordinates on using the newly supplied tools and machines with
adequate safety

Element3: Documentation for maintenance activities

Scope • Reporting
• Recording and Documentation
• Information Security
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Reporting To be competent, the user/individual on the job must be able to:
PC1. collect report data/problems/incidents from subordinates and could interpret it.
PC2. able to report the collected data to the appropriate authority as per company’s
SOP
PC3. instruct to follow reporting procedures in the team as prescribed by the company
PC4. update engineers about completed and outstanding work orders
PC5. carries out site inspection on a random basis to monitor the benchmark of work
and schedule.
Recording and PC6. Instruct about the documentation to be completed relating to one’s role
Documentation PC7. Collect the recorded details accurately in the appropriate format
PC8. Collect and consolidate the prepared & completed job documentation from
subordinates
PC8. Instruct to maintain time, materials and equipment use reports
PC10. maintain records of all data attendance and provide effective training to
immediate subordinates
PC11. Complete and monitor the completion of all documentation within stipulated
time according to company procedure

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PC12. ensure the quality standards are met while preparing the documents and will
serve the document preparation cause
PC13. make sure documents are available to all appropriate authorities
Information PC14. respond to requests for information in an appropriate manner while following
Security organizational procedures
PC15. inform the appropriate authority of requests for information received

Element4: Identify and resolve any issues related to installation, operation and
maintenance of HVAC/plumbing systems

Scope • Inspection
• Analysis
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Inspection To be competent, the user/individual on the job must be able to:
PC1. inspect maintenance works to ensure compliance with standard procedures like
ASHRAE, SMACNA, Universal Plumbing code…
PC2. implement emergency action plans
PC3. identify non-conformities to the company maintenance SOP
PC4. should have basic knowledge of QA/QC procedures for inspection
Analysis PC5. analyze potential causes of non-conformities to standards and its remedies
PC6. evaluate the need for action to ensure that technical failure related to HVAC and
plumbing do not recur
PC7. suggest, collect, consolidate and implement corrective action to address
maintenance problems
PC8. periodically review effectiveness of corrective actions and suggest
modifications if require to appropriate authorities
PC9. interpret the results of the inspection correctly

Element5: Implement and monitor procedure for maintain a healthy, safe and secure
working environment

Scope • Preparation of Safety procedures and its implementation

• Managing emergency procedures
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Preparation of To be competent, the user/individual on the job must be able to:
Safety PC1. Should assist HSE personals for preparing job hazard analysis.
procedures and PC2. Should have thorough knowledge of hazards related to each installation and
its
maintenance activity and its remedy
implementation
PC3. basic knowledge of safety standards
PC4. Could monitor proper use of PPE’s by workers
PC5. take appropriate action for identified breaches in health, safety, and security

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policies
PC6. responsible for monitor and take disciplinary action at the work area
PC7. adhere and comply to storage and handling guidelines for hazardous material
PC8. identify and recommend opportunities for improving health, safety, and
security to the designated person
PC9. implement and monitor electrical safety all times while doing maintenance.
PC10. Monitoring and take appropriate actions to violators of procedures like
electrical LOTO, installing warning signs etc… in the work site
PC11. knowledge of chemical substances, their characteristics and required
precaution and safety measures
PC12. the importance of maintaining high standards of health, safety and security
PC13. implications that any non-compliance with health, safety and security may
have on individuals, in the maintenance process and in the organization
Managing PC14. Convey emergency procedures to the subordinates
emergency PC15. follow the company’s emergency procedures promptly, calmly, and efficiently
procedures PC16. should have knowledge of evacuation procedures for workers and visitors
PC17. should know how to summon medical assistance and the emergency services,
where necessary
PC18. should know how to use the health, safety and accident reporting procedures
and the importance of these procedures

Technical Knowledge

Relevant work The user/individual on the job needs to know and exhibit:
Context TK1. About Coordinating work with other contractors and subcontractors during
maintenance period
TK2. About potential causes of deterioration of quality before , during and after
maintenance
TK3. how to plan, schedule and estimate the resources required to complete the job
TK4. how to monitor and conduct a review of service provision
TK5. how to regularly check the quality of work and services against the agreed
quality standards
TK6. what corrective actions to be implemented if the work provision is not in
accordance with the required quality standards and outside operating parameters
TK7. typical equipment faults and related causes
TK8. methods, materials and equipment used in installing, repairing and maintaining
heating, refrigeration and air conditioning equipment
TK9. environmental issues and controls relevant to the process, including
waste/rework collection and handling procedures related to the process
TK10. how to perform statistical analysis of test data
TK11. Capability of understanding the technical drawing and catalogues.

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Knowledge and Understanding

General & The user/individual on the job needs to know and understand:
organizational KA1. legislation, standards, policies, and procedures followed in the company
Context relevant to own employment and performance criteria
KA2. what are the scope of works provided by the company to clients and its quality
standards
KA3. organization culture and typical customer profile, service level agreements and
policies, code of conduct , organization pricing policy
KA4. sources for information pertaining to employment terms, entitlements, job role
and responsibilities
KA5. reporting structure, inter-dependent functions, lines and procedures in the work
area
KA6. material and equipment used in the maintenance works and their function
KA7. impact of various practices on cost, quality, productivity, delivery and safety
KA8. use of monitoring and measuring devices
KA9. measures, steps and possible solutions that have been taken/identified to
address the previous problems
KA10. escalation matrix for reporting identified issues, hazards and breakdown
KA11. potential hazards, actions to minimize the same and basic disaster
management
KA12. characteristics of the material and equipment required in setting up HVAC &
plumbing and its maintenance
KA13 company manual and SOP

Soft Skills
A. Core Skills/ Reading Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. read and understand manuals, SOPs, health and safety instructions, memos,
Reports, job cards etc.
SA2. read and interpret images, graphs, diagrams for typical product specifications,
job sheets, procedures, basic machine control panels, material labels and
safety information as provided
SA3. read various coding systems as per company norms
SA4. read and interpret instructions, procedures, information and signs in the
workplace
Writing skills
SA5. complete appropriate documentation

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SA6. fill in the data capturing formats as per company’s SOPs

SA7. Document accurately all the job activities as per company’s SOP
SA8. Keep records as per company’s formats in a way that someone else can
understand
SA9. do legible entries with permanent ink
SA10. write detailed reports for investigation
SA11. pay attention to detail while recording maintenance parameters
SA12. record and communicate details of work done to appropriate people using
written/typed report
Oral Communication (Listening and Speaking skills)
SA13. communicate with upstream and downstream teams
SA14. communicate with people in a proper form and manner and use language that
is open and respectful
SA15. resolve any difficulties in relationships with colleagues , or get help from an
appropriate person, in a way that preserves goodwill and trust
SA16. communicate effectively with clients and respond to their queries
SA17. provide accurate and up-to-date information in a way that is suitable for the
people receiving it
SA18. communicate confidential and sensitive information discretely to authorized
person as per the SOP
B. Professional Plan & Organize
Skills SB1. plan and organize resources to ensure assembly, installation and maintenance
activities adhere to schedule and production efficiency needs
SB2. multi-task and adapt to meet work timelines
SB3. effectively delegate and lead to plan, lay out, supervise and inspect the work of
Subordinates
SB4. study past data to identify resource needs for maintenance activities
SB5. effectively plan and allocate ownership for documentation/information within
the team
SB6. take responsibility for completing one’s own work assignment
SB7. plan and prioritize reporting/documentation based on criticality and urgency
Decision Making
SB8. evaluate multiple options on defined, objective parameters when taking
assembly, installation and maintenance decisions
SB9. collaborate within the team and with other production teams for identifying
appropriate maintenance schedules
SB10. apply technical know-how and commercial awareness as a scheduling decision
parameter and cost control
SB11. act objectively, rather than impulsively or emotionally when faced with
difficult/stressful or emotional situations
Critical Thinking
SB12. apply balanced judgment to different situations
SB13. apply basic mathematical and statistical knowledge
SB14. provide sound, constructive, and objective opinions

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Analytical Thinking
SB15. analyze operations data and information to identify assembly, installation and
maintenance needs
SB16. pay attention to detail for identifying faults and anomalies for maintenance
SB17. spot process disruptions and delays and report and communicate these to the
manager with solutions
SB18. to estimate the time taken to complete a work
SB19. assess the resource requirement to complete the work
SB20. suggest improvements (if any) in current ways of working
Problem solving
SB21. solve conflicts and negotiate on behalf of the team and within the team
SB22. identify and objectively evaluate both temporary/short-term and
permanent/long-term solutions
SB23.how to avoid conflicts and solve them amicably
SB24. identify, define and resolve installation, operation and maintenance problems
using a structured methodology and objective parameters

References

http://www.ukstandards.org.uk
http://www.nsdcindia.org/nos

http://www.ilo.org/wcmsp5/groups/public/---dgreports/---dcomm/---
publ/documents/publication/wcms_172572.pdf
https://www.oshad.ae/en/Pages/OSHTopicInnerViewPage.aspx?topicID=15
https://dmat.abudhabi.ae/_data/ADC2014/AD_Property_Maintenance_Code/index.html#p=40
https://www.nqa.gov.ae/en/Documents/QF_Handbook_FINAL.pdf
https://dmat.abudhabi.ae/en/About/Pages/buildingcode.aspx
ASHRAE Handbook - HVAC Systems and Equipment 2016
Uniform plumbing code of Abu Dhabi Emirate

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