An efficient and proactive professional with a demonstrated history of working in
Customer Service. I am committed to building a borderless career path in a dynamic environment that gives opportunity to excel.
ENGLISH NYANJA BEMBA
MY LANGUAGE SKILLS
EDUCATION WORK EXPERIENCE
BACHELOR OF LIBRARY CUSTOMER SERVICE REPRESENTATIVE
INFORMATION SCIENCE WITH Multichoice Zambia, 2021 - Present DEVELOPMENT STUDIES Assist clients with all DStv and GOtv related The University of Zambia complaints and queries 2015 - 2021 Manage Computer based client accounts O'LEVEL CERTIFICATE Keep records of customer interactions, comments, and complaints. Lusaka High School Provide feedback on the efficiency of the customer 2011 - 2013 service process. Ensure customer satisfaction and provide professional customer support. MY SKILLS CHIEF OFFICE ADMIN/SECRETARY TO THE PRESIDENT
City of the Lord Church, 2020 - 2021
• Microsoft Office Suite • Leadership Update the Senior Pastor of important tasks and deadlines • Communication Prepare reports • Customer Care Manage the Church database • Relationship building Implement administrative systems • Proactive and Reliable Act as first point of contact, make appointments and answer the church call line etc Manage access to the senior Pastor Miscellaneous tasks to support the senior Pastor REFERENCES
APOSTLE FREDRICK KALULUMA
Senior Pastor - City of the Lord
fredrickmadalisokaluluma@gmail.com +260979851159
PRECIOUS LUSHITO
Call Center Supervisor - Multichoice
Zambia Head office Precious.Lushito@zm.multichoice.com +260 764862427
CHANGU LULEMBO
City of The Lord Church
Head PA to the President Changululembo@gmail.com +260977479703
OTHER DETAILS Nationality: Zambian Sex: Female NRC: 327157/10/1
