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Aruba 8360 IGSG

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Aruba 8360 Switch Series

Installation and Getting Started Guide

Published: June 2023


Edition: 3
Copyright Information
© Copyright 2023 Hewlett Packard Enterprise Development LP.
Open Source Code
This product includes code licensed under the GNU General Public License, the GNU Lesser General Public
License, and/or certain other open source licenses. A complete machine-readable copy of the source code
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and shall expire three years following the date of the final distribution of this product version by Hewlett
Packard Enterprise Company. To obtain such source code, send a check or money order in the amount of US
$10.00 to:
Hewlett Packard Enterprise Company
6280 America Center Drive
San Jose, CA 95002
USA

Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
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Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
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Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
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Acknowledgments

Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
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UNIX® is a registered trademark of The Open Group.
All third-party marks are property of their respective owners.

|2
Contents

Contents

Contents 3
About this Document 5
Applicable Products 5
Related Publications 6

Introducing the Switches 7


Overview 7
Front of the Switches 7
Network Ports 9
Split Mode (QSFP28) 10
Management Ports 10
Console Port 11
Out-of-band Management (OOBM) Port 11
USB-A Aux Port 11
Chassis and Port LEDs on the front of the switch 11
LED Mode Select Button and Mode LEDs 19
LED Behavior 19
Switch Product Label 21
Back of the Switch 22
Management Ports 23
Console Port (RJ-45) 23
Power Supplies 24
Power Supply Instructions 25
Power Supply Status LED 25
Load Sharing 25
Redundancy 25
Hot Swapping 26
Fan Trays 26
Fan Tray Status LED 28
Switch Features 28

Installing the switch 29


Included Parts 29
Parts not included 30
Installation Procedures for 8360 Switches 30
Installation Precautions and Guidelines 30
Prepare the Installation Site 31
Install Power Supplies 32
Install Fan Trays 32
Power-on the switch and check LEDs 34
Power off the switch 34
Mount the Switch 34
Two-post Rack Mount Option 35
Four-Post Rack Mount Option 36
Install Transceivers 38
Connect the Switch to a Power Source 40
Setup for Initial Configuration 40

Aruba 8360 Switch Series | Installation and Getting Started Guide 3


Connect Network Cables 41
Using RJ-45 Out-of-band Management Port 41
Connecting Cables to Transceivers 41

Initial Configuration with an Out-of-Band Serial Connection 42


Terminal Configuration 42
Connect to Console Port 42
Console Cable Pinout 42
RJ-45 to DB-9 pinouts 42

Replacing Components 44
Replacing a Power Supply 44
Replacing a Fan Tray 45

Troubleshooting 47
Basic Troubleshooting Tips 47
Diagnosing with the LEDs 47
LED Patterns for General Switch Troubleshooting 47
Diagnostic Tips 48
Hardware Diagnostic Tests 51
Testing the switch by resetting it 51
Checking the Switch LEDs 51
Checking Console Messages 51
Testing Switch-to-Device Network Communications 51
Testing End-to-End Networking Communications 51
Battery Statements: 52

Specifications 53
Physical 53
Electrical 55
Power Cords 56
Power Consumption 57
Environmental Specifications 58
Acoustics 58
RoHS 59
Safety and Regulatory Information 59
Connectivity Standards 60

Cabling and Technology Information 63


Cabling Specifications 63
Technology Distance Specifications 64

Support and other resources 67


Accessing Aruba Support 67
Accessing Updates 67
Aruba Support Portal 68
My Networking 68
Warranty Information 68
Regulatory Information 68
Documentation Feedback 68

Contents | 4
Chapter 2
About this Document

About this Document


This document is intended for network administrators and support personnel.

The displays and command lines illustrated in this document are examples and might not exactly match your particular
switch or environment.

The switch and accessory drawings in this document are for illustration only and may not exactly match your particular
switch and accessory products.

Applicable Products
Aruba X391 550W Prt2Pwr AC PSU (JL600A) Aruba X391 550W Pwr2Prt AC PSU (JL712A)

Aruba X391 850W Prt2Pwr AC PSU (JL601A) Aruba X391 850W Pwr2Prt AC PSU (JL713A)

Aruba X412 1U Universal 2-post RM Kit (JL602A) Aruba X741 Prt2Pwr Fan (JL714A)

Aruba 8360-32Y4C Prt2Pwr3F2PS Bdl (JL700A) Aruba X742 Pwr2Prt Fan (JL715A)

Aruba 8360-32Y4C Pwr2Prt3F2PS Bdl (JL701A) Aruba X414 1U Universal 4-post RM Kit (J9583B)

Aruba 8360-16Y2C Prt2Pwr3F2PS Bdl (JL702A) Aruba 8360-32Y4C v2 FB 3F 2AC Bdl (JL700C)

Aruba 8360-16Y2C Pwr2Prt3F2PS Bdl (JL703A) Aruba 8360-32Y4C v2 BF 3F 2AC Bdl (JL701C)

Aruba 8360-48Y6C v2 FB 5F 2AC Bdl (JL704C) Aruba 8360-16Y2C v2 FB 3F 2AC Bdl (JL702C)

Aruba 8360-48Y6C v2 BF 5F 2AC Bdl (JL705C) Aruba 8360-16Y2C v2 BF 3F 2AC Bdl (JL703C)

Aruba 8360-48XT4C Prt2Pwr3F2PS Bdl (JL706A) Aruba 8360-48XT4C v2 FB 3F 2AC Bdl (JL706C)

Aruba 8360-48XT4C Pwr2Prt3F2PS Bdl (JL707A) Aruba 8360-48XT4C v2 BF 3F 2AC Bdl (JL707C)

Aruba 8360-12C Prt2Pwr3F2PS Bdl (JL708A) Aruba 8360-12C v2 FB 3F 2AC Bdl (JL708C)

Aruba 8360-12C Pwr2Prt3F2PS Bdl (JL709A) Aruba 8360-12C v2 BF 3F 2AC Bdl (JL709C)

Aruba 8360-24XF2C Prt2Pwr3F2PS Bdl (JL710A) Aruba 8360-24XF2C v2 FB 3F 2AC Bdl (JL710C)

Aruba 8360-24XF2C Pwr2Prt3F2PS Bdl (JL711A) Aruba 8360-24XF2C v2 BF 3F 2AC Bdl (JL711C)

Aruba 8360-32Y4C v2 Switch (JL717C) Aruba 8360-48XT4C v2 Switch (JL720C)

Aruba 8360-16Y2C v2 Switch (JL718C) Aruba 8360-12C v2 Switch (JL721C)

Aruba 8360-48Y6C v2 Switch (JL719C) Aruba 8360-24XF2C v2 Switch (JL722C)

Aruba 8360 Switch Series | Installation and Getting Started Guide 5


This document includes references of Pwr2Prt, Prt2Pwr, Power-toPort, Port-to-Power, FB, BF, Front-to-Back, and Back-
to-Front. Refer to the table below to identify terminology equivalents.

Airflow Terminology
Airflow Terminology Equivalent (Rev C)
(Revs A)

Port-to-Power (Prt2Pwr) Front-to-Back (FB)

Power-to-Port(Pwr2Prt) Back-to-Front (BF)

Related Publications
n Start Here: Installation, Safety, and Regulatory Information for the Aruba 8360 Switches
n Transceiver Guide
n AOS-CX software manuals

To view and download these publications, visit the Aruba Support Portal at
https://asp.arubanetworks.com/downloads.

About this Document | 6


Chapter 1
Introducing the Switches

Introducing the Switches


Aruba 8360 multiport switches are store-and-forward devices offering low latency for high-speed networking
with full network management capabilities.
This chapter describes these switches with the following information:

n Front of the switches:


o Network ports
o Management ports
o Chassis and Port LEDs
o LED Mode Select Button and Mode LEDs
o LED behavior
o Switch product label (Pull tab)
n Back of the switches:
o Management ports
o Power supplies
o Fan trays
n Switch features

Overview
The Aruba 8360 Switch Series is a family of premium networking switches, ideal for enterprise data centers,
network aggregation and core. They provide the foundation for high-performance networks supporting IoT,
mobile, and cloud applications.
These switches are intended for indoor use only. They are for use in commercial applications. A typical
installation is in an environmentally controlled data center. The end use environment may or may not be a
restricted access location.

Front of the Switches


Figure 1 Front of all 8360 rev A switches

Label Description

1 JL700A/JL701A Aruba 8360 32Y4C

2 JL702A/JL703A Aruba 8360 16Y2C

3 JL706A/JL707A Aruba 8360 48XT4C

4 JL708A/JL709A Aruba 8360 12C

Aruba 8360 Switch Series | Installation and Getting Started Guide 7


Label Description

5 JL710A/JL711A Aruba 8360 24XF2C

6 JL704C/JL705C Aruba 8360-48Y6C

Figure 2 Front of all 8360 rev C switches

Figure 3 Example of an 8360 switch

Label Description

1 JL700C/JL701C Aruba 8360 32Y4C v2

2 JL702C/JL703C Aruba 8360 16Y2C v2

3 JL706C/JL707C Aruba 8360 48XT4C v2

4 JL708C/JL709C Aruba 8360 12C v2

5 JL710C/JL711C Aruba 8360 24XF2C v2

Label Description

1 SFP28 Ports
For SFP28/QSFP+/QSFP28 operation, only Aruba supported Transceivers, AOCs, or DACs are allowed.
For SFP/SFP+ operation, there is an Unsupported Transceiver mode available, however no warranty or
support are provided for the transceiver/cable when used.

Introducing the Switches | 8


Label Description

2 QSFP28 port indicator LEDs

3 System LEDs (Back Status, Unit Identification/Locator and Global Status)

4 Reserved for future use

5 Out-Of-Band-Management Link/Activity LED

6 Out-Of-Band-Management Port (1000/100/10 Mbps)

7 USB2.0 Type-A port (Aux)

8 Switch Identification Tab (Pull tab)

9 LED mode LEDs (Spd Mode, Usr1 and Usr2. Usr2 is reserved for future use.)

10 LED Mode Select Button

11 USB-C Serial Console Port

12 QSFP28 port indicator LEDs

13 QSFP28 ports
For SFP28/QSFP+/QSFP28 operation, only Aruba supported Transceivers, AOCs, or DACs are allowed.
For SFP/SFP+ operation, there is an Unsupported Transceiver mode available, however no warranty or
support are provided for the transceiver/cable when used.

14 Top (left) and Bottom (right) SFP28 port indicator LEDs

Network Ports
Table 1: Network Port descriptions for Aruba v2 (C-model) switches

10G Base-t MACsec


Switch Model name SFP28 ports QSFP28 ports
ports ports

JL700C/JL701C v2 Aruba 8360 32 Ports 1-4 are 4 0 4 MACsec


32Y4C 10G/25G only and ports are ports
are in an interface- 1-4.
group. See EMI
JL717C v2 Plug Accessory
Aruba 8360- Installation on
32Y4C v2 page 40
Switch

JL702C/JL703C v2 Aruba 8360 16 2 0 0


16Y2C See EMI Plug
Accessory
JL718C v2 Installation on
Aruba 8360-
page 40
16Y2C v2
Switch

JL704C/JL705C v2 Aruba 8360- 48 6 0 6

Aruba 8360 Switch Series | Installation and Getting Started Guide 9


10G Base-t MACsec
Switch Model name SFP28 ports QSFP28 ports
ports ports

48Y6C See EMI Plug


Accessory
Installation on
JL719C v2 page 40
Aruba 8360-
48Y6C v2
Switch

JL706C/JL707C v2 Aruba 8360- 0 4 QSFP28 ports 48 Capable of 0


48XT4C cannot be split. 100M (FDx
only), 1G, 2.5g,
5G, 10G
JL720C v2 Aruba 8360-
48XT4C v2
Switch

JL708C/JL709C v2 Aruba 8360 0 12 0 0


12C

JL721C v2 Aruba 8360-


12C v2 Switch

JL710C/JL711C v2 Aruba 8360 24 (SFP+) 2 0 0


24XF2C

JL722C v2 Aruba 8360-


24XF2C v2
Switch

For supported transceivers, see the latest version of the ArubaOS-Switch and ArubaOS-CX Transceiver Guide.

Split Mode (QSFP28)


QSFP ports on the Aruba 8360 switch series are capable of operating as:

n 100G ports
n 40G ports
n Split into 4 individual 25G or 10G ports

When operating as a 100G/40G port, all 4 port indicator LEDs will blink in unison for Link/Activity or Mode
behavior, see LED Behavior on page 19. When in split mode, each of the 4 LEDs corresponds to one of the
split ports, 1-4, left to right, respectively.

QSFP28 ports on the 48XT4C (JL706A/JL707A) do not support split mode and can only function at 100G or 40G speeds.

Management Ports

Introducing the Switches | 10


Information about the Console Port.

Console Port
Aruba 8360 switches include an RJ-45 serial console port on the rear of the switch. This port is used to connect
a console to the switch by using an RJ-45 serial cable (not supplied). A DB9-to-RJ-45 console cable can be
ordered from HPE: JL448A, Aruba X2C2 RJ45 to DB9 Console Cable.
The 8360 switches also include a USB-C console port on the front of the switch. This port can be used to
connect a console to the switch by using a standard USB-C cable (not supplied). The USB-C port has
precedence for input. If both cables are plugged in, the console output is echoed to both the RJ-45 and the
USB-C ports, but the input is only accepted from the USB-C port.

n Use of the USB-C port may require the installation of a standard USB driver. New Windows installs include the
driver by default.
n USB driver available from Aruba:
https://support.arubanetworks.com/ToolsResources/tabid/76/DMXModule/514/Default.aspx?EntryId=7512

For more information on the console connection, see Setup for Initial Configuration on page 40. The console
can be a PC or workstation running a VT-100 terminal emulator, or a VT-100 terminal.
The Aruba CX mobile app and the Aruba USB Bluetooth adapter enable you to configure your switch from your
mobile device. For information about using the Aruba CX mobile app to configure the switch, see the
Fundamentals Guide for your switch and software release.

Out-of-band Management (OOBM) Port


This front panel RJ-45 port is used to connect a dedicated management network to the switch. To use it,
connect an RJ-45 network cable to the management port to manage the switch through Telnet from a remote
PC or a UNIX workstation.
To use this port, the switch must have an IP address. IP settings can be configured through a console port
connection or automatically from a DHCP/Bootp server.
A networked out-of-band connection through the management port allows you to manage data network
switches from a physically and logically separate management network.
For more information, see the Fundamentals Guide for your switch.

USB-A Aux Port


The USB-A port is used for file management, downloading switch software or use of Aruba accessories. This
port uses a USB Type-A connector.

Chassis and Port LEDs on the front of the switch


Figure 1 Chassis and Port LEDs for the Aruba 8360 32Y4C (JL700A/JL701A/JL717A)

Aruba 8360 Switch Series | Installation and Getting Started Guide 11


Label Description

1 SFP28 ports
For SFP28/QSFP+/QSFP28 operation, only Aruba supported Transceivers, AOCs, or DACs are
allowed.
For SFP/SFP+ operation, there is an Unsupported Transceiver mode available, however no
warranty or support are provided for the transceiver/cable when used.

2 QSFP port indicator LEDs

3 System LEDs (Back Status, Unit Identification/Locator and Global Status)

4 Reserved for future use

5 Out-Of-Band-Management Link/Activity LED

6 Out-Of-Band-Management Port (1000/100/10 Mbps)

7 USB2.0 Type-A port (Aux)

8 Luggage Tab (Contains Product and Unit Identification Info)

9 LED mode LEDs (Spd Mode, Usr1 and Usr2 is reserved for future use)

10 LED Mode Select Button

11 USB-C Serial Console Port

12 QSFP port indicator LEDs

13 QSFP28 ports

14 Top (left) and Bottom (right) SFP28 port indicator LEDs

Figure 2 Chassis and Port LEDs for the Aruba 8360-16Y2C (JL702A/JL703A/JL718A)

Introducing the Switches | 12


Label Description

1 16 SFP28 Ports

2 Port mode LEDs

3 System LEDs

4 1000/100/10 Mbps Out-Of-Band-Management Port

5 USB2.0 Type-A Port (Labeled "Aux")

6 Luggage Tab (Contains Product and Unit Identification Info)

7 LED mode select button

8 USB-C Serial Console Port

9 QSP28 Ports

10 RJ-45 port indicator LEDs

Figure 3 Chassis and Port LEDs for the Aruba 8360-12C (JL706A/JL707A/JL720A)

Aruba 8360 Switch Series | Installation and Getting Started Guide 13


Label Description

1 Top (left) and Bottom (right) RJ-45 port indicator LEDs

2 QSFP port indicator LEDs

3 System LEDs (Back Status, Unit Identification/Locator and Global Status)

4 Reserved for future use

5 Out-Of-Band-Management Link/Activity LED

6 LED mode LEDs (Spd Mode, Usr1 and Usr2Usr2 is reserved for future use)

7 LED Mode Select Button

8 QSFP port indicator LEDs

Figure 4 Chassis and Port LEDs for the Aruba 8360 12C (JL708A/JL709A/JL721A)

Label Description

1 QSP port indicator LEDs

2 LED mode LEDs (Spd Mode, Usr1, and Usr2 reserved for future use)

3 System LEDs (Back Status, Unit Identification/Locator, and Global Status)

4 Reserved for future use

5 Out-of-Band Management Link/Activity LED

6 1000/100/10 Mbps Out-Of-Band-Management Port

7 USB2.0 Type-A Port (Labeled "Aux")

8 Luggage Tab (Contains Product and Unit Identification Info)

9 LED mode select button

10 USB-C Serial Console Port

Figure 5 Chassis and Port LEDs for the Aruba 8360-24XF2C (JL710A/JL711A/JL722A)

Introducing the Switches | 14


Label Description

1 24 SFP28 Ports

2 System LEDs

3 Port mode LEDs

4 Reserved for future use

5 Out-of-Band Management Link/Activity LED

6 1000/100/10 Mbps Out-Of-Band-Management Port

7 USB2.0 Type-A Port (Labeled "Aux")

8 Luggage Tab (Contains Product and Unit Identification Info)

9 USB-C Serial Console Port

10 LED Mode Select Button

11 QSFP port indicator LEDs

Figure 6 Chassis and Port LEDs for the Aruba 8360-32Y4C (JL700C/JL701C/JL717C)

Label Description

1 For SFP28/QSFP+/QSFP28 operation, only Aruba supported Transceivers, AOCs, or DACs are
allowed.
For SFP/SFP+ operation, there is an Unsupported Transceiver mode available, however no
warranty or support are provided for the transceiver/cable when used.
50G support available on bottom ports

Aruba 8360 Switch Series | Installation and Getting Started Guide 15


Label Description

2 QSFP port indicator LEDs

3 System LEDs (Back status, Unit Identificaton/Locator, and Global Status)

4 Reserved for future use

5 Out-Of-Band-Management Link/Activity LED

6 Out-Of-Band-Management Port (1000/100/10 Mbps)

7 USB2.0 Type-A Port (Labeled "Aux")

8 Luggage Tab (Contains Product and Unit Identification Info)

9 LED mode LEDs (Spd Mode, Usr 1, and Usr2 is reserved for future use)

10 LED Mode Select Button

11 USB-C Serial Console Port

12 QSFP port indicator LEDs

13 QSFP28 Ports

14 (1-4) MACsec enabled ports

Figure 7 Chassis and Port LEDs for the Aruba 8360-16Y2C (JL702C/JL703C/JL718C)

Label Description

1 16 SFP28 Ports

2 Port mode LEDs

3 System LEDs

4 1000/100/10 Mbps Out-Of-Band-Management Port

5 USB2.0 Type-A Port (Labeled "Aux")

6 Luggage Tab (Contains Product and Unit Identification Info)

7 LED mode select button

Introducing the Switches | 16


Label Description

8 USB-C Serial Console Port

9 QSP28 Ports

Figure 8 Chassis and Port LEDs for the Aruba 8360-48Y6C (JL704C/JL705C/JL719C)

Label Description

1 48 SFP28 Ports

2 (1-4) MACsec enabled ports

3 Port link LEDs

4 LED mode button

5 Spd, Usr1, and Usr2 LEDs

6 USB-C Serial Console Port

7 System LEDs

8 1000/100/10 Mbps Out-of-Band-Management Port

9 USB2.0 Type-A Port (Labeled "Aux")

10 Luggage Tab (Contains Product and Unit Identification Info)

11 6 QSFP28 Ports (53-54 MACsec enabled)

Figure 9 Chassis and Port LEDs for the Aruba 8360-48XT4C (JL706C/JL707C/JL720C)

Aruba 8360 Switch Series | Installation and Getting Started Guide 17


Label Description

1 48 10GBase-T ports

2 Port mode LEDs

3 System LEDs (Back Status, Unit Identification/Locator and Global Status)

4 1000/100/10 Mbps Out-Of-Band-ManagementPort

5 USB2.0 Type-A Port (Labeled "Aux")

6 Luggage Tab (Contains Product and Unit Identification Info)

7 USB-C Serial Console Port

8 LED mode select button

9 QSFP port indicator LEDs

Figure 10 Chassis and Port LEDs for the Aruba 8360-12C (JL708C/JL709C/JL721C)

Label Description

1 QSP port indicator LEDs

2 LED mode LEDs (Spd Mode, Usr1, and Usr2 reserved for future use)

3 System LEDs (Back Status, Unit Identification/Locator, and Global Status)

4 Reserved for future use

5 Out-of-Band Management Link/Activity LED

6 1000/100/10 Mbps Out-Of-Band-Management Port

7 USB2.0 Type-A Port (Labeled "Aux")

8 Luggage Tab (Contains Product and Unit Identification Info)

9 LED mode select button

10 USB-C Serial Console Port

Figure 11 Chassis and Port LEDs for the Aruba 8360-24Y2C (JL710C/JL711C/JL722C)

Introducing the Switches | 18


Label Description

1 24 SFP28 Ports

2 Port mode LEDs

3 System LEDs

4 Reserved for future use

5 Out-of-Band Management Link/Activity LED

6 1000/100/10 Mbps Out-Of-Band-Management Port

7 USB2.0 Type-A Port (Labeled "Aux")

8 Luggage Tab (Contains Product and Unit Identification Info)

9 LED mode select button

10 USB-C Serial Console Port

11 QSFP port indicator LEDs

LED Mode Select Button and Mode LEDs


The state of the switch port LEDs is controlled by the LED Mode Select Button. The default mode is
Activity/Link which does not have a Mode LED. The current view mode is indicated by the mode LEDs next to
the button. To step from one view mode to the next, press the button to cycle through the different modes.

n Usr2 LED is reserved for future use and cannot be selected with the LED mode button.

LED Behavior

Switch
LEDs Function LED State Meaning
Behavior

SFP28 port indicator Displays Startup OFF OS-CX: No valid link


Link/Activity or
RJ-45 port indicator Mode SVOS: Off
information for
the port.

Aruba 8360 Switch Series | Installation and Getting Started Guide 19


Switch
LEDs Function LED State Meaning
Behavior

Normal OFF No valid link

Half-Bright Green Valid link indication

FLASH Full-Bright Indicator of traffic activity.


Green The blink time is roughly
proportional to the % of full
bandwidth utilization of the
port.

Fault OFF No fault

FLASH Amber Blinks Fault


synchronously with
Global Status LED.

QSFP port indicator. In Displays Startup OFF OS-CX: No valid link


split mode, each LED Link/Activity or
corresponds to 1 lane of Mode SVOS: Off
the split. Otherwise, all information for
4 LEDs are in unison. the port. Normal OFF No valid link

Half-Bright Green Valid link indication

FLASH Full-Bright Indicator of traffic activity.


Green The blink time is roughly
proportional to the % of full
bandwidth utilization of the
port.

Fault OFF No fault

FLASH Amber Blinks Fault


synchronously with
Global Status LED.

Out-Of-Band- Displays Link Startup OFF No valid link OS-CX and


and Activity SVOS.
Management
information for
Link/Activity the OOBM Normal OFF No valid link
port.
Half-Bright Green Valid link indication

FLASH Full-Bright Indicator of traffic activity.


Green The blink time is roughly
proportional to the % of full
bandwidth utilization of the
port.

Introducing the Switches | 20


Switch
LEDs Function LED State Meaning
Behavior

Global Status Indicator Displays Startup Solid Green OS-CX: ArubaOS loading
overall health
status for the FLASH Green SVOS: Self test in progress
unit.
Normal ON Green OS-CX: Self test PASS, Fans
and PSUs OK

FLASH Green SVOS: Self test in progress

Fault FLASH Amber OS-CX: Fault Indicates


Power supply, Fan tray or
Port fault by FLASHING
synchronously with faulted
device. Can also blink alone
to indicate thermal or
endurance issues. See Event
Logs for more detail on all
faults.
SVOS: Self test failure

Unit Customer Startup OFF -


Identification/Locator selectable
through CLI to Normal OFF Unless configured -
help ID/Locate by user to be ON Blue
unit. or FLASH Blue.

ON Blue User configured to be ON

FLASH Blue User configured to FLASH

Back Status Indicator Indicates Startup OFF -


status of
modular
assemblies on
the back of the Normal ON Green -
switch (Power
supplies and
Fan trays). Fault FLASH Amber Blinks PSU or Fan fault
synchronously with
Global Status LED.

Switch Product Label


The switch product label is an Aruba Orange-colored tab on the bottom right side of the switch front panel. Pull
the tab out to view the product label information.
The product label information includes the part number, serial number, and MAC address. Serial numbers and
MAC address labels are duplicated on the back or bottom of the product.

Aruba 8360 Switch Series | Installation and Getting Started Guide 21


Figure 1 Aruba 8360 switch product label (pull tab)

Label Description

1 Country of origin and Serial number

2 Part number, Serial number and MAC address

Back of the Switch


The back of 8360 switches include two power supply units and three fan trays.

All 8360 SKUs have three fan trays with the exception of 8360-48Y6C. Refer to Figure 2 in this section for more
information on the rear of 8360-48Y6C switches.

Figure 1 Back of Aruba 8360 Rev A & C Switches except 8360-48Y6C

Label Description

1 Global Status LED

2 Unit Identification/Locator LED

3 RJ-45 Serial Console Port

4 Fan Trays (1-3)

5 Power Supplies (1-2)

Introducing the Switches | 22


Label Description

Left side is PSU 1


Right side is PSU 2

6 Power Supply Status LED

7 AC Inlet (C14 socket)

8 Power Supply Status LED

9 AC Inlet (C14 socket)

10 Optional Ground Lug mounting location

Figure 2 Back of Aruba 8360-48Y6C Switch

The back of 8360-48Y6C switches include five fan modules.

Label Description

1-2 Health and UID LEDs

3 RJ-45 Serial Console Port

4 AC Inlet (C14 socket)

5 Power Supply Status LED

6 Fan Trays (1-5)

7 Optional Ground Lug mounting location

Management Ports
Information about the Console Port.

Console Port (RJ-45)


The RJ-45 console port is used for CLI serial port access.

Aruba 8360 Switch Series | Installation and Getting Started Guide 23


RJ-45 and USB-C console ports provide CLI serial port access. The system will output to both consoles simultaneously,
but the system will only accept input from one console port. If both RJ-45 and USB-C are connected, USB-C has priority.
The 8360 switches use a Type-A to Type-C cable to connect the USB-C console port to a USB-A laptop port. Use an
adapter (USB-C to USB-A adapter) to connect to a laptop with a Type-C port.

Power Supplies
The Aruba 8360 switch does not have a power switch; it is powered on when at least one installed power
supply is connected to an active AC power source. The power supplies automatically adjust to any voltage
between 100-127 and 200-240 volts and either 50 or 60 Hz. There are no voltage range settings required.

Never insert or remove a power supply while the power cord is connected. Verify that cord has been disconnected from
the power supply before installation or removal.

The Aruba 8360 switch power supplies adapt electrical power for use with the switch. The chassis has two
slots that can hold individual power supplies to support load sharing, redundancy, and fault tolerance. Two
color coded power supplies are available for use with Aruba 8360 switches. A red release latch indicates an
Port-to-Power cooling air flow. A blue release latch indicates a Power-to-Port cooling air flow.

System airflow direction (Port-to-Power or Power-to-Port) is configured automatically at system initialization and cannot
be reconfigured by the user. System airflow direction is determined by the power supply type installed in PS1 at
initialization time (or PS2 if PS1 is absent or faulted). Any Fan tray or Power supply of conflicting airflow type will be
disabled by the system. Ensure only matching fan trays and power supplies are used at any given runtime.

Figure 1 Aruba 8360 550W power supplies

Figure 2 Aruba 8360 850W power supplies

Label Description Color Code

1 Aruba X391 550W Power Supply Unit Red


(JL600A) (Port-to-Power Airflow)

2 Aruba X391 550W Power Supply Unit Blue


(JL712A) (Power-to-Port Airflow)

3 Aruba X391 850W Power Supply Unit Red


(JL601A) (Port-to-Power Airflow)

4 Aruba X391 850W Power Supply Unit Blue


(JL713A) (Power-to-Port Airflow)

The Aruba 8360 switch is shipped with two hot-swappable, field-replaceable, AC power supplies. Each power
supply has a country-specific power cord for connection to an AC power outlet. The switch can operate with
one active power supply.

Introducing the Switches | 24


Power Supply Instructions

For indoor use only. The switch, AC power cord and all connected cables are not designed for outdoor use.

During installation, ensure that AC power is NOT connected to the power supply being installed.

Shock hazard. To completely remove power from the switch, disconnect all power cords.

For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server,
Storage, Power, Networking, and Rack Products, available at http://www.hpe.com/support/Safety-Compliance-
EnterpriseProducts

Brazil Statement Este equipamento deve ser conectado obrigatoriamente em tomada de rede de energia
elétrica que possua aterramento (três pinos), conforme a Norma NBR ABNT 5410, visando
a segurança dos usuários contra choques elétricos.)

Power Supply Status LED

Chassis LEDs Function State Meaning

Status LED Displays power ON green The power supply is operating normally.
supply status
FLASH green The power supply is disabled by software
which occurs when it does not match System
Airflow definition.

ON or FLASH amber The power supply is experiencing a fault.


After power cord is removed, LED will light
amber briefly and then go off.

OFF The power supply is unpowered, inserted into


switch but no AC power connected.

Load Sharing
Load sharing occurs when two power supplies are installed in the switch and powered on. Load sharing divides
the total power load of the switch among both power supplies.

Redundancy
With power redundancy, the Aruba 8360 switch can continue normal operation even when one power supply
fails or is powered off. When two power supplies are installed, if one becomes unavailable (fails, is powered off
or removed) the remaining power supply provides full power for the device.
Even though the switch will run with one power supply removed, for thermal integrity reasons it is highly
recommended not to remove a failed power supply until the replacement can be installed.

Aruba 8360 Switch Series | Installation and Getting Started Guide 25


Hot Swapping
Hot swapping allows you to replace one failed power supply while the other provides full power. This makes it
unnecessary to shut down the switch during the replacement procedure.

If both power supplies are faulted, missing and/or use misconfigured airflow direction, the system will shut down for five
minutes due to insufficient cooling.

Never insert or remove a power supply while the power cord is connected. Verify that the cord has been disconnected
from the power supply before installation or removal.

Fan Trays
The Aruba 8360 48Y6C switch is equipped with five field-replaceable, hot-swappable fan trays. Each fan tray
features individual fans that pull air through the chassis from Port-to-Power or Power-to-Port. Non-8360 48Y6C
SKUs identified in this document are equipped with three field-replaceable, hot-swappable fan trays.

n Port-to-Power Airflow (Fan Tray): JL714A


n Power-to-Port Airflow (Fan Tray): JL715A

In the event of missing fan trays, misconfigured airflow direction, and/or faulted fans, the switch will try to maintain
adequate cooling by increasing fan speeds and/or disabling misconfigured devices. If adequate cooling cannot be
maintained, the switch will power off for five minutes before rebooting and assessing cooling capabilities.

Fan trays and power supplies installed in an 8360 switch must have the same cooling air flow direction (port-to-power or
power-to-port). Air flow direction in an 8360 switch is not controlled by software. To change the air flow direction, replace
the power supplies and fan trays with power and fan tray units supporting the air flow direction required.

For all SKUs (excluding 8360-48Y6C,) a minimum of two working fan trays is required for operation. If fewer than three
working fan trays are detected, the Global status, Rear status, and corresponding Fan Tray LEDs will FLASH amber. For
the 8360-48Y6C, a minimum of four working fan trays is required for operation. If fewer than five working fan trays are
detected, the Global status, Rear status, and corresponding Fan Tray LEDs will FLASH amber. The system will
automatically shut down if overheating is detected.

If one fan tray is missing for more than two minutes the system will shutdown. If two or more fan trays are missing, the
system will shutdown for five minutes and then reboot to reassess cooling capabilities.

Introducing the Switches | 26


System airflow direction (Port-to-Power or Power-to-Port) is configured automatically at system initialization and cannot
be reconfigured by the user. System airflow direction is determined by the power supply type installed in PS1 at
initialization time (or PS2 if PS1 is absent or faulted). Any Fan tray or Power supply of conflicting airflow type will be
disabled by the system. Ensure only matching Fan trays and Power supplies are used at any given runtime.

Fan trays are color-coded for Port-to-Power or Power-to-Port cooling airflow.

n Red release latch indicates Port-to-Power airflow.


n Blue release latch indicates Power-to-Port airflow.

Fan tray Color code

Aruba 8360 Port-to-Power Fan Tray (JL714A) Red

Aruba 8360 Power-to-Port Fan Tray (JL715A) Blue

Figure 1 Aruba 8360 fan trays

Label Description

1 Status LED (JL715A)

2 Release Latch (JL715A)

3 Status LED (JL714A)

4 Release Latch (JL714A)

The switch can tolerate the failure of a single fan tray while maintaining a safe operating temperature. The
switch may continue to operate with one failed fan tray. If the switch reaches an overtemp condition, the switch
will shut down. For best operation, the failed fan tray should be replaced as soon as possible.
If one fan tray has failed, the Global status, Back status and failed Fan tray LED will FLASH amber.

Aruba 8360 Switch Series | Installation and Getting Started Guide 27


If multiple Fan trays have failed, the switch will power off and reboot in 5 minutes to reassess cooling
capabilities.

The Aruba 8360 switch is not compatible with fan trays from other Aruba hardware platforms.

Fan Tray Status LED

Fan tray LED Function State Meaning

Status LED To display fan tray status. ON green The fan tray is operating
normally

FLASH amber (OS-CX) The fan tray has been disabled by the --
system due to a failed fan, insertion of
an illegal fan tray or other fault.All fault
events that occur in OS-CX will
correspond to a warning available in
the Event Log.

Use the show environment fan command for fan tray status information. (See the Fundamentals Guide for
your switch.)

Switch Features
The features of the 8360 switches include:

n Combinations of QSFP28, SFP28, SFP+ and 10GBase-T SmartRate ports.


o For a secure environment, all ports are disabled by default.
n Dual power supplies: Adding a second power supply provides redundant system power. If one of the power
supplies fails, the second power supply continues to provide the power necessary to keep the switch
running.
n Easy management of the switch through several available interfaces:
o Command line interface: A full-featured, easy-to-use, VT-100 terminal interface for out-of-band switch
management.
o Web browser interface: An easy-to-use built-in graphical interface that can be accessed from common
web browsers.
o REST API: An accessible interface for managing the switch via Central, AFC, or customized scripts.
n Support for up to 4094 IEEE 802.1Q-compliant VLANs so you can divide the attached end nodes into
logical groupings that fit your business needs.
n Support for many advanced features to enhance network performance. For a description, see the OS-CX
guides for your switch.
n Ability to update the switch software. To download product updates, go to the Aruba Support Portal.

The Aruba 8360 Switch Series has a total of 64 destination interfaces.

Introducing the Switches | 28


Chapter 2
Installing the switch

Installing the switch


The following sections show how to install the switch. For mounting options, see Mount the Switch on page 34
or contact your Aruba representative or Aruba authorized reseller.

Included Parts
The 8360 switch is shipped with the following components:

n Documentation kit
n USB Bluetooth adapter: Enables you to configure your switch from a mobile device. Requires the Aruba CX
Mobile App. For information about using the Aruba CX mobile app to configure the switch, see the
Fundamentals Guide for your switch and software release.

USB Bluetooth adapter is attached to a card in the documentation kit.

n Power cord: The following (part number or J-number/SKU) are orderable through Aruba purchasing. Two
power cords required per switch.

Argentina 8121-0729 J9891A Israel 8121-1004 J9899A

Australia/New Zealand 8121-0837 J9883A Japan 8121-1143 J9893A

Brazil 8121-1071 J9894A Switzerland 8121-0738 J9898A

Chile 8121-0735 J9886A South Africa 8121-0737 J9897A

China 8121-0943 J9890A Taiwan 8121-0964 J9887A

Continental Europe/South Korea 8121-0731 J9885A Philippines/Thailand 8121-0734 J9895A

Denmark 8121-0733 J9888A UK/Hong 8121-0739 J9884A


Kong/Singapore/Malaysia

India 8121-0564 J9892A US/Canada/Mexico 8121-1141 J9896A

NA Hi-Voltage (non-locking) C13 8120-3996 J9936A PDU NA/Japan/TW/Rest of 142263-001 JL697A


to NEMA 6-20 World

NA Hi-Voltage (locking) C15 to 8121-0941 J9955A* PDU Rest of World 8121-1094 J9944A
NEMA L6-20

PDU India-only P09371-001 JL671A

The following part number or J-number/SKU are orderable through Aruba purchasing. Two power cords
required per switch.

Argentina 8121-1481 J9891A Israel 8121-1004 J9899A

Aruba 8360 Switch Series | Installation and Getting Started Guide 29


Australia/New Zealand 8121-1476 J9883A Japan 8121-1143 J9893A

Brazil 8121-1265 J9894A Switzerland 8121-1480 J9898A

Chile 8121-1477 J9886A South Africa 8121-1483 J9897A

China 8121-1484 J9890A Taiwan 8121-1511 J9887A

Continental Europe/South Korea 8121-1479 J9945A Philippines/Thailand 8121-1485 J9895A

Denmark 8121-1486 J9888A UK/Hong 8121-1475 J9884A


Kong/Singapore/Malaysia

India 8121-1721 J9892A US/Canada/Mexico 8121-0914 J9896A

*Ordered separately from the switch. To order a switch that will use a J9955A power cord, use the “no power
cord” option, #AC3, and specify the J9955A power cord as a separate line item in the order.]

Parts not included


If you have not already done so, order an Aruba rack mount kit for use with your 8360 switch.

Rack mounting your Aruba 8360 switch is supported using these rack mount kits:

n JL9583B, Aruba X414 1U Universal 4-Post Rack Mount Kit (Ordered separately.)

A DB9-to-RJ-45 console cable can be ordered from HPE: JL448A, Aruba X2C2 RJ45 to DB9 Console Cable.

Installation Procedures for 8360 Switches


1. Prepare the Installation Site on page 31
2. Install Power Supplies on page 32
3. Install Fan Trays
4. Power-on the switch and check LEDs on page 34
5. Power off the switch on page 34
6. Mount the Switch on page 34
7. Install Transceivers on page 38 (optional)
8. Connect the Switch to a Power Source on page 40
9. Setup for Initial Configuration on page 40

Installation Precautions and Guidelines


To help avoid personal injury or product damage when installing your switch, read the following installation
precautions and guidelines.

Installing the switch | 30


n Do not mount the switch on a wall, under a table, or under any other horizontal surface.
n Mount devices installed in a rack or cabinet as low as possible. Put the heaviest devices at the bottom and
progressively lighter devices positioned higher.
n To prevent the rack or cabinet from becoming unstable and/or falling over, ensure that it is adequately secured.
n The switch may use more than one power supply cable. To fully power down the switch, you must disconnect all power
supply cables from the switch.

n Ensure the power source circuits are properly grounded. Then connect the switch to the power source by using the
power cord supplied with the switch. For more information on power cords, see Power Cords.
n When installing the switch, the AC outlet should be near the switch and be easily accessible in case the switch must be
powered off.
n Ensure that the power cord and network cables at the switch mounting location do not create a tripping hazard.
n Do not install the switch in an environment where the operating ambient temperature exceeds its specification. See the
environmental operating temperature information in the Environmental Specifications on page 58 section of this guide.
n Ensure that the switch does not overload the power circuits, wiring, and over-current protection. To determine the
possibility of overloading the supply circuits, add the ampere ratings of all devices installed on the same circuit as the
switch. Then compare the total with the rating limit for the circuit. The maximum ampere ratings for a device are usually
printed near the device AC power connectors.
n Do not block any ventilation openings on the front or rear of the switch.
n Leave a minimum of 6 inches (15.24 cm) for cooling at the front and back of the switch. For the air flow direction, see
the Fan Trays on page 26 section of this guide.
n If a power supply must be removed and reinstalled, wait at least 5 seconds before reinstallation. Otherwise, damage to
the switch may occur. The power supply needs this time to bleed off any retained power.

n The 8360 switch port side transceiver slots support SFP, SFP+, SFP28, QSFP+ and QSFP28 transceivers.
n For more information, see the latest version this guide and the ArubaOS-Switch and ArubaOS-CX Transceiver
Guide.

Prepare the Installation Site


Cabling Infrastructure: Ensure the cabling infrastructure meets the necessary network specifications.
Installation Location: Before installing the switch, plan its location and orientation relative to other devices and
equipment:

n In the front of the switch, leave a minimum of 6 inches (15.24 cm) of space for the twisted-pair and fiber-
optic cabling.
n In the back of the switch, leave a minimum of 6 inches (15.24 cm) of space for the power cord.

Cooling air flow in Aruba 8360 switches is Port-to-Power or Power-to-Port, depending on which power supply
and fan tray options are installed. To reverse the cooling air flow direction in an 8360 switch, you must replace

Aruba 8360 Switch Series | Installation and Getting Started Guide 31


the existing power supplies and fan trays with power supplies and fan trays having the opposite air flow
direction. All fan trays and power supplies installed in an 8360 switch must have the same air flow direction.
See Fan Trays for further detail.

To avoid personal injury or product damage, review Installation Precautions and Guidelines on page 30 before starting
installation.

Install Power Supplies


Prerequisites
Skip this step if two power supplies are already installed in the switch
If two power supplies are not already installed in the switch, install power supplies in both slots before
proceeding.

n Aruba 8360 550W (JL600A) Port-to-Power Airflow


n Aruba 8360 550W (JL712A) Power-to-Port Airflow
n Aruba X391 850W (JL601A) Port-to-Power Airflow
n Aruba X391 850W (JL713A) Power-to-Port Airflow

850W supplies are only applicable to the 8360-48Y6C switch.

n A red-colored power supply release latch indicates a Front-to-Back air flow. A blue-colored power supply release
latch indicates a Back-to-Front air flow.
n Power supply air flow direction must match.

Figure 1 Installing a power supply

Install Fan Trays


Skip this step if all fan tray slots are already populated with fan trays.

Installing the switch | 32


Use the following steps to install a fan tray in any empty fan tray slot.

n Ensure that a replacement fan has the same airflow as other fan trays installed in the switch (Port-to-Power or
Power-to-Port).
n A red-colored fan handle indicates a Port-to-Power air flow. A blue-colored fan handle indicates a Power-to-Port air
flow.

In the event of missing fan trays, misconfigured airflow direction, and/or faulted fans, the switch will try to maintain
adequate cooling by increasing fan speeds and/or disabling misconfigured devices. If adequate cooling cannot be
maintained, the switch will power off for five minutes before rebooting and assessing cooling capabilities.

Fan trays and power supplies installed in an 8360 switch must have the same cooling air flow direction (port-to-power or
power-to-port). Air flow direction in an 8360 switch is not controlled by software. To change the air flow direction, replace
the power supplies and fan trays with power and fan tray units supporting the air flow direction required.

For all SKUs (excluding 8360-48Y6C,) a minimum of two working fan trays is required for operation. If fewer than three
working fan trays are detected, the Global status, Rear status, and corresponding Fan Tray LEDs will FLASH amber. For
the 8360-48Y6C, a minimum of four working fan trays is required for operation. If fewer than five working fan trays are
detected, the Global status, Rear status, and corresponding Fan Tray LEDs will FLASH amber. The system will
automatically shut down if overheating is detected.

If one fan tray is missing for more than two minutes the system will shutdown. If two or more fan trays are missing, the
system will shutdown for five minutes and then reboot to reassess cooling capabilities.

System airflow direction (Port-to-Power or Power-to-Port) is configured automatically at system initialization and cannot
be reconfigured by the user. System airflow direction is determined by the power supply type installed in PS1 at
initialization time (or PS2 if PS1 is absent or faulted). Any Fan tray or Power supply of conflicting airflow type will be
disabled by the system. Ensure only matching Fan trays and Power supplies are used at any given runtime.

1. Remove the new fan tray from its packaging, being careful to not touch any of the circuitry on the board.
2. Insert the new fan tray fully into the slot so that its face plate is flush with the back face of the switch and
the latch clicks.

Aruba 8360 Switch Series | Installation and Getting Started Guide 33


Figure 1 Installing a fan tray

Power-on the switch and check LEDs


Prerequisites
The Aruba 8360 switch does not contain a power on/off switch. It is turned on by connecting the AC power cord
to the switch and an AC power source.
Check LEDs for proper switch operation. For further detail see Checking the Switch LEDs on page 51

Power off the switch


Prerequisites
Remove the power cord from the switch and from the power source.

Mount the Switch


The supported mounting options for the Aruba 8360 switch include:
Aruba X412 1U Universal 2-Post RM Kit (JL704C/JL705C)
Brackets mount in three positions:

n Front position (switch extends 432 millimeters behind rack post)


n Center-of-Gravity (switch protrudes 196 millimeters from the front of the rack post and 243 millimeters
behind the rack post)

Installing the switch | 34


n Rear position (switch extends 410 millimeters behind the rack post)

Aruba X414 1U Universal 4-Post RM Kit (JL9583B)


4-Post rack mountable with 4-Post rack mount kit in Port-to-Power or Power-to-Port configurations.

Two-post Rack Mount Option


The switch is designed to be mounted in any EIA-standard 19-inch telco rack or communication equipment
cabinet using the Aruba X412 1U Universal 2-Post Rack Mount Kit.

For safe operation, please review the mounting precautions in Installation Precautions and Guidelines, before mounting a
switch.

The 12-24 screws supplied with the two-post rack mount kit are the correct threading for standard EIA/TIA open 19- inch
racks. If installing the switch in an equipment cabinet such as a server cabinet, use the clips and screws that came with
the cabinet in place of the 12-24 screws that are supplied with the two-post rack mount kit.
Complete step 1, and plan which four holes you will be using in the cabinet and install all four clips. Then proceed to step
2.

1. Use a T20 drive screwdriver and attach the mounting brackets to the switch with the included 6-mm M4
screws.
The brackets can be attached in three different positions to achieve the following:
n Front position (front of switch, port side, is flush with front of rack).

n Center-of-Gravity position (switch is centered with weight evenly distributed).


n Rear position (rear of switch, power side, aligns with front of rack - some components protrude, not
flush).

See Mount the Switch for further detail.

Aruba 8360 Switch Series | Installation and Getting Started Guide 35


Figure 1 Attaching two-post mounting brackets to the switch

For safe reliable installation, only use the screws provided in the accessory kit to attach the mounting brackets to
the switch.

The mounting brackets have multiple mounting holes and can be rotated allowing for a wide variety of mounting
options.

2. Hold the switch with attached brackets up to the rack and move it vertically until rack holes line up with
the bracket holes, then insert and tighten the four number 12-24 screws, attaching the brackets to the
rack.

Figure 2 Mounting the switch in a two-post rack (Center-of-Gravity position)

Four-Post Rack Mount Option


The Aruba 8360 switch can be mounted in four-post racks and cabinets by using the Aruba X414 1U Universal
4-Post Rack Mount Kit (J9583B).

Installing the switch | 36


For safe operation, please read the mounting precautions in Installation Precautions and Guidelines on page 30, before
mounting a switch.

The rack rails are intended for ease of installation only, do not use rails to support the switch in any extended position.
Switch must be immediately secured with screws after installation.

The 12-24 screws supplied with the four-post rack mount kit are the correct threading for standard EIA/TIA open 19- inch
racks. If installing the switch in an equipment cabinet such as a server cabinet, use the clips and screws that came with
the cabinet in place of the 12-24 screws that are supplied with four-post rack mount kit (J9583B).
Complete step 1, and plan which holes you will be using in the cabinet and install all four clips. Then proceed to step 2.

1. Use a T20 drive screwdriver and attach the front-post and rear-post rack mount brackets to the switch
with the included 8-mm M4 screws.

Figure 1 Attaching four-post mounting brackets to the switch

For safe, reliable installation, only use the screws provided in the accessory kit to attach the mounting brackets to
the switch.

2. Attach the rack slides to the sides of the switch using eight 8-mm M4 screws. Four screws per slide.
3. Install rack rail assemblies to the four-post rack, see the Start Here guide for your four-post rack
(J9583B).
4. Hold the switch with attached brackets and slides up to the rack and align, then insert the inner rack
slides into the rack rail assemblies. Insert and tighten two number 10-32 screws, attaching the rack
slides to the rack rail assemblies.

Aruba 8360 Switch Series | Installation and Getting Started Guide 37


Figure 2 Mounting the switch in a four-post rack

5. Secure the rear-post brackets to the rack rear posts using two number 10-32 screws.

Install Transceivers
Hold the transceiver by its sides and gently insert it into the switch until it clicks into place. When a transceiver
is inserted, the switch authenticates it. This can take 1-3 seconds, with the worst case being 5 seconds.

n The Aruba transceivers are Class 1 laser devices. Avoid direct eye exposure to the beam coming from the transmit
port.
n The transceivers operate only at full duplex. Half duplex operation is not supported.
n Use of supported genuine Aruba transceivers is always recommended. Non-Aruba SFP28/QSFP+/QSFP28
transceivers are not supported. Non-Aruba SFP/SFP+ transceivers can be used in unsupported transceiver mode, but
no support or warranty will be provided. Should you require additional transceivers, contact your Aruba sales
representative or an authorized reseller.

n Always disconnect the network cable from a transceiver before installing it in the switch.
n You can install or remove a transceiver from an SFP/QSFP slot without having to power off the switch.
n For more transceiver support information for your switch model, see the ArubaOS-Switch and ArubaOS-CX
Transceiver Guide .

n Support for ER4L and FR1 transceivers in JL720C pwr-to-prt configuration is limited to 35C max ambient,
ports 50 and 52 only, due to thermal constraints.

Installing a transceiver

Installing the switch | 38


Interface Group Operation
The SFP28 ports 1-4 in the Aruba 8360 32Y4C (JL700A/JL701A) are organized into an interface-group of 4
ports. All transceivers in that interface-group must have the same speed. For example, if the interface-group is
configured for 25 Gbps operation, any 10 Gbps transceivers installed will be in conflict with the interface-group
configuration and will not be enabled. Any interface in conflict with the current configuration will cause a fault
event to be logged in the event log, the interface will be labeled as a “group speed mismatch", and the port LED
will flash amber to indicate an installation error was detected. All fault indications will flash with the Chassis
Status LED to alert the user.
In the default switch configuration, the interface-group is configured to 25 Gbps. To configure the speed for an
interface-group to 10 Gbps, use the system interface-group <GROUP-ID> speed <10g|25g> command. For
example, to configure interface-group 1 for 10g, use this command: switch(config)# system interface-group 1
speed 10g. Once entered, the switch will present the warning and required user response:

Changing the group speed will disable all member interfaces that do not match the
new speed.
Continue (y/n)? y

Port Group Speeds

Some switch models have a restriction that all transceivers installed in a group of ports must have comptatible speeds.
The table below shows the port groups for all models with this restriction.

Alternate
Switch Group(s) Ports Default Speeds
Speeds

Aruba 8360-32Y4C PrtToPwr 1 1-4 25Gbps only 10Gbps only


Configuration (JL717A)

Aruba 8360-16Y2C v2 Switch 1 1-4 25Gbps only 10Gbps only


(JL717C) 25Gbps and lower 50Gbps only
2-8 5-32

Aruba 8360 Switch Series | Installation and Getting Started Guide 39


Alternate
Switch Group(s) Ports Default Speeds
Speeds

Aruba 8360-16Y2C v2 Switch 1-4 1-16 25Gbps and lower 50Gbps


(JL718C)

Aruba 8360-48Y6C v2 Switch 1 1-4 25Gbps only 10Gbps only


(JL719C) 5-48 25Gbps and lower 50Gbps only
2-12

For groups where the alternate speed is 50Gbps, only the even number ports of the group support 50Gbps transceivers.
The odd number portsd of the group are not available when the group is configured for 50Gbps operation.

Use the following to configure the speed for group of interfaces:

#### Syntax
< pd platform ="8360">
'system interface-group <group> speed <speed>'
'no system interface-group <group>'
< /pd>

Connect the Switch to a Power Source


1. If two power supplies are not already installed in the switch, see Install Power Supplies on page 32.
2. Plug the included power cords into the power supply’s power connector and into a nearby AC power
source.
3. Check the LEDs. See Chassis and Port LEDs on the front of the switch on page 11.

One power supply provides power to operate the switch. Installing a second power supply can provide power to the
switch in case the initial power supply fails. If the power supplies are plugged into different AC power sources, redundant
power can be supplied in case of loss of one of the AC power sources.

Setup for Initial Configuration


You can perform the initial configuration of the switch using one of these methods:

n Using Zero Touch Provisioning (ZTP): Use ZTP to configure a switch automatically from a remote server.
The switch must be in the factory default configuration. If ZTP is to be used, your network administrator or
installation site coordinator must provide an RJ-45 cable connected to the appropriate network. Connect the
switch to the network using the RJ-45 out-of-band management port and power on the switch (or power off,
then power on the switch). The ZTP operation is attempted for the first 10 minutes after the switch is
powered on. For more information about ZTP, see the Fundamentals Guide for your switch and software
release.
n Using the Aruba CX mobile app: The Aruba CX mobile app can connect to the switch through the USB
Bluetooth adapter. For information about using the Aruba CX mobile app to configure the switch, see the
Fundamentals Guide for your switch and software release.

Installing the switch | 40


n Using an out-of-band serial console: Use a workstation configured with suitable VT-100 terminal
emulation software and connect the workstation to the switch’s RJ-45 Console Port. A DB9-to-RJ-45
console cable can be ordered from HPE: JL448A, Aruba X2C2 RJ45 to DB9 Console Cable. For more
information about this method see Initial Configuration with an Out-of-Band Serial Connection.
n Using connections to the out-of-band dedicated management network: Use a workstation configured
with suitable VT-100 terminal emulation software and SSH software. Connect the workstation and the
switch to the same management network. Connect the switch to the network using the RJ-45 out-of-band
management port. For more information about using this method, see the Fundamentals Guide for your
switch and software release. The switch can simultaneously support one console session through the
console port and multiple network SSH sessions through the management port.

Connect Network Cables


Connect the network cables from the network devices or your patch panels to the RJ-45 out-of-band
management port on the switch or to any transceivers you have installed in the switch. See Prepare the
Installation Site for further detail.

Using RJ-45 Out-of-band Management Port


If you plan to manage the switch from a dedicated management network, connect an RJ-45 network cable from
the management network to the Mgmt port. The Mgmt port supports 10, 100, and 1000 Mbps connections.

To connect:
Push the RJ-45 plug into the RJ-45 port until the tab on the plug clicks into place. When power is on for the
switch and for the connected device, the Link LED for the port should light to confirm a powered-on device (for
example, an end node) is at the other end of the cable.
If the Link LED does not turn on when the network cable is connected to the port, see Diagnosing with the LEDs
in the Troubleshooting chapter.

To disconnect:
Press the small tab on the plug and pull the plug out of the port.

Connecting Cables to Transceivers


If you have any transceivers installed in the switch, the type of network connections you will need to use
depends on the type of transceivers installed. See Cabling and Technology Information.
For transceiver ports, and in general for all the switch ports, a network cable from an active network device is
connected to the port. If the port LED does not come on when the network cable is connected to the port, see
Diagnosing with the LEDs in the Troubleshooting chapter.

Ports are disabled by default.

Aruba 8360 Switch Series | Installation and Getting Started Guide 41


Chapter 3
Initial Configuration with an Out-of-Band
Serial Connection

Initial Configuration with an Out-of-Band Serial Connection

Terminal Configuration
To connect a console to the switch, configure the PC terminal emulator as a DEC VT-100 (ANSI) terminal or
use a VT-100 terminal, and configure either one to operate with these settings:

n A baud rate of 115200.


n 8 data bits, 1 stop bit, no parity, and flow control set to off.
n For the Windows Terminal program, also disable (uncheck) the “Use Function, Arrow, and Ctrl Keys for
Windows” option.
n For the Hilgraeve HyperTerminal program, select the “Terminal keys” option for the “Function, arrow, and
ctrl keys act as” parameter.

If you want to operate the console using a different configuration, make sure you change the settings on both
the terminal and on the switch so they are compatible. Change the switch settings first, then change the
terminal settings, then reboot the switch and reestablish the console session.

Connect to Console Port


To connect a console to the switch, follow these steps:

1. Connect the PC or terminal to the switch’s Console Port using a console cable (JL448A; sold
separately).
2. Turn on the terminal or PC’s power and, if using a PC, start the PC terminal program.
3. Press [Enter] two or three times. When prompted to log in specify admin. When prompted for the
password, press [Enter]. (By default, no password is defined.)

You are placed into the manager command context, which is identified by the prompt: switch#. For example:

login as: admin


Password:

switch#

If you want to continue with console management of the switch at this time, see the Fundamentals Guide for
initial configuration steps. For more detailed information, refer to the switch software manuals for your switch.

Console Cable Pinout


The Aruba X2C2 RJ45 to DB9 Console Cable (JL448A) has an RJ-45 plug on one end and a DB-9 female
connector on the other end.

RJ-45 to DB-9 pinouts

Aruba 8360 Switch Series | Installation and Getting Started Guide 42


DB-9 (Signal reference from
RJ-45 (Signal reference from chassis) >
PC)

Reserved 1 8 CTS

Reserved 2 6 DSR

TXD 3 2 RXD

Reserved 4 1 DCD

GND 5 5 GND

RXD 6 3 TXD

Reserved 7 4 DTR

Reserved 8 7 RTS

- - 9 RI

Initial Configuration with an Out-of-Band Serial Connection | 43


Chapter 4
Replacing Components

Replacing Components
This chapter describes how to remove and install the following components:

n Power supply
n Fan tray

The power supplies and fan trays are hot swappable. You do not need to power off the switch before installing
or replacing a power supply or fan tray.

n The Aruba 8360 switch and its components are sensitive to static discharge. Use an antistatic wrist strap and
observe all static precautions when replacing components.
n If a power supply must be removed and then reinstalled, wait at least 5 seconds before reinstallation. Otherwise,
damage to the switch may occur. The power supply needs this time to bleed off any retained power.

Replacing a Power Supply

Never insert or remove a power supply while the power cord is connected. Verify that cord has been disconnected from
the power supply before installation or removal.

If the Aruba 8360 switch is configured with a redundant power supply, the switch will not suffer any loss of traffic
or performance if a power supply fails. To maintain system redundancy, a failed power supply should be
replaced as soon as possible. The LED on PSU1 or PSU2 will be on or flashing amber if faulted.
Two power supplies are available for use with the switch:

n Aruba X391 550W (JL600A) (Port-to-Power Airflow)


n Aruba X391 550W (JL712A) (Power-to-Port Airflow)
n Aruba X391 850W (JL601A) (Port-to-Power Airflow)
n Aruba X391 850W (JL713A) (Power-to-Port Airflow)

850W supplies are only applicable to the 8360-48Y6C switch only.

Cooling air flow (Port-to-Power or Power-to-Port) must be the same for both the power supply and the fans installed in the
switch.

To remove an AC power supply:

Aruba 8360 Switch Series | Installation and Getting Started Guide 44


1. Remove the AC power cable from the power supply’s connector.
2. Grasping the handle of the failed power supply, use the Release Latch to release the locking
mechanism.

Figure 1 Replacing a failed power supply

Label Description

1 Release latch

2 Power supply pull handle

3. Insert the new power supply. Slide it all the way in until the locking mechanism clicks into place.
4. Connect the AC power cable to the new power supply's connector

Replacing a Fan Tray


The Aruba 8360 switch is equipped with three field-replaceable, hot-swappable fan trays, while the Aruba
8360-48Y6C switch is equipped with five. The switch can tolerate the failure of a single fan tray while
maintaining a safe operating temperature. To maintain system redundancy, a failed fan tray should be
replaced as soon as possible. The Fan LED will FLASH amber, indicating a fan tray has failed.

n The Aruba 8360 switch is not compatible with fan trays from other Aruba hardware platforms.
n After removing a fan tray, wait at least five seconds before inserting a replacement fan tray in the same slot.
n Replace only one fan tray at a time. Removing more than one fan tray at a time compromises system cooling, risks
damage to the hardware, and can cause the switch to shut down abruptly.
n If there are fewer than three fan trays installed (five for 8360-48Y6C), a two minute count down timer is triggered. If
three fan trays (five for 8360-48Y6C) are not present before the countdown expires, the switch will automatically power
down for five minutes and then reboot. For this reason, it is not recommended to remove a failed fan tray until you have
the replacement fan tray prepared.

Replacing Components | 45
Ensure that a replacement fan tray has the same airflow as other fan trays installed in the switch (Port-to-
Power or Power-to-Port).
To replace a fan tray:

1. Identify the fan tray by its status LED. The fan tray LED will be FLASHING amber.
2. Remove the new fan tray from its packaging, being careful to not touch any of the circuitry on the board.
3. Grasping the handle of the fan tray, use the Release Latch to release the locking mechanism and pull
the fan tray straight out to remove it from its slot.
4. Insert the new fan tray fully into the slot so that its face plate is flush with the back face of the switch and
the latch clicks. If the switch is connected to an AC power source, the fan tray should immediately start
running.

Figure 1 Replacing a fan tray

Label Description

1 Fan tray release latch

2 Fan tray handle

Aruba 8360 Switch Series | Installation and Getting Started Guide 46


Chapter 5
Troubleshooting

Troubleshooting
This chapter describes how to troubleshoot your switch. This document describes troubleshooting primarily
from a hardware perspective. You can perform more in-depth troubleshooting on these devices using the
software tools available with the switches, including the full-featured console interface, the built-in web browser
interface, Aruba Central or Aruba AirWave.
This chapter describes the following:

n Basic Troubleshooting Tips on page 47


n Diagnosing with the LEDs on page 47
n Hardware Diagnostic Tests on page 51
n Accessing Updates on page 67
n Accessing Aruba Support on page 67

Basic Troubleshooting Tips


Most problems are caused by the following situations. Check for these items first when starting your
troubleshooting:

n Faulty or loose cables. Look for loose or obviously faulty connections. If the cables appear to be OK, make
sure the connections are snug. If that does not correct the problem, try a different cable.
n Non-standard cables. Non-standard and miswired cables may cause network collisions and other network
problems and can seriously impair network performance. Use a new correctly-wired cable or compare your
cable to the Cabling Specifications, Cabling and technology information for pinouts and correct cable wiring.
n Improper network topologies. It is important to make sure you have a valid network topology. Common
topology faults include excessive cable length and excessive repeater delays between end nodes. If you
have network problems after recent changes to the network, change back to the previous topology. If you no
longer experience the problems, the new topology is most likely at fault.
In addition, you should make sure that your network topology contains no data path loops. Between any two end
nodes, there should be only one active cabling path at any time. Data path loops can cause broadcast storms
that will severely impact your network performance.
To build redundant paths between important nodes in your network that will provide some fault tolerance, enable
Spanning Tree Protocol support on the switch. This ensures that only one of the redundant paths is active at any
time, thus avoiding data path loops. Spanning Tree can be enabled through the switch console or the web
browser interface. For more information on Spanning Tree, see the Layer 2 Bridging Guide for your switch.

By default, ports do not run selftest at boot. To enable port selftest on boot, save the no fastboot configuration to the
switch. See AOS-CX software documentation for further detail.

Diagnosing with the LEDs


LED Patterns for General Switch Troubleshooting

Aruba 8360 Switch Series | Installation and Getting Started Guide 47


1. Check in the table for the LED pattern you see on your switch.
2. Refer to the corresponding diagnostic tip on the next few pages.

Fan tray Diagnostic


PSU1/PSU2 LEDs Global Status Back Port LED
LED tip

Off with power cords - - - - 1


plugged in

Off. Either the PSU1 or Flashing amber Flashing - - 2


PSU2 LED is off but not amber
both.

On or flashing amber. Flashing amber Flashing - - 3


Either the PSU1 or PSU2 amber
LED is on/flashing amber,
but not both.

Flashing green. Either the Flashing amber Flashing - - 4


PSU1 or PSU2 LED is amber
on/flashing green, but not
both.

On green Flashing amber Flashing Flashing - 5


amber amber

On green Flashing amber - - Flashing amber 6

On green On green - - Off with cable 7


connected

On green On green - - On, but the port is 8


not
communicating

Diagnostic Tips

Tip Problem Solution

1 Both switch power supplies are not Verify the AC power source works by plugging another
plugged into an active AC power device into the outlet. Or try plugging the power supplies
source. into different outlets or try different power cords.
If the problem is still not resolved, both power supplies may
be faulty.

2 The PSU with the LED off is not Verify the power cord is plugged into an active power
plugged into an active AC power source and to the power supply. Make sure these
source or has failed. connections are snug.
If the PS1/PS2 LED is still not on, verify the AC power
source works by plugging another device into the outlet. Or
try plugging the switch into a different outlet or try a different
power cord.
If the power source and power cord are OK and this

Troubleshooting | 48
Tip Problem Solution

condition persists, the switch power supply may have failed.


Call your Aruba authorized network reseller, or use the
electronic support services from Aruba to get assistance.

3 The PSU with the LED on or flashing Try power cycling the PSU or removing and re-inserting the
amber has faulted. PSU. See Replacing a Power Supply on page 44.
If the condition persists, the switch power supply has failed.
Call your Aruba authorized network reseller, or use the
electronic support services from Aruba to get assistance.

4 The PSU with the LED flashing green This occurs when the power supply does not match the
has been disabled by software. defined system airflow. The PSU release tab should be a
different color than the other supply and the fan trays.
Replace power supply with one with the correct airflow. See
Replacing a Power Supply on page 44.

5 Fan tray with the flashing amber LED Check the airflow direction and replace with the correct fan
may have failed or uses incorrect tray if needed. Otherwise, try removing the fan tray and re-
airflow direction. inserting. See Replacing a Fan Tray.
If the condition persists, the fan tray has failed.

6 The network port for which the LED is Check the switch Event Log and show interface command
flashing has experienced a self test, output for indication of the fault condition. If a port failed
initialization failure or group speed selftest, contact Aruba support. If there is a group speed
mismatch. mismatch, see Interface group operation on page 1.
If the port has a transceiver installed, verify the transceiver
is a supported Aruba transceiver for
SFP28/QSFP+/QSFP28. If using an unsupported
SFP/SFP+ transceiver, confirm that unsupported
transceiver mode is enabled. For a list of supported
transceivers, see the ArubaOS-Switch and ArubaOS-CX
Transceiver Guide .
The transceivers are also tested when they are “hot-
swapped”—installed or changed while the switch is powered
on.
To verify the transceiver has failed, remove and reinstall the
transceiver without powering off the switch. If the port fault
indication reoccurs, you will have to replace the transceiver.
Check the event log to see why the transceiver failed.
To get assistance, call your Aruba authorized network
reseller, or use the electronic support services from Aruba.

7 The port is not able to establish link. Try the following procedures:
For the indicated port, verify that both ends of the cabling, at
the switch and the connected device, are connected

Aruba 8360 Switch Series | Installation and Getting Started Guide 49


Tip Problem Solution

properly.
Verify the connected device and switch are both powered
on and operating correctly.
Verify you have used the correct cable type for the
connection:
For fiber-optic connections, verify the transmit port on the
switch is connected to the receive port on the connected
device, and the switch receive port is connected to the
transmit port on the connected device.
The cable verification process must include all patch cables
from any end devices, including the switch, to any patch
panels in the cabling path.
Verify the port has not been disabled through a switch
configuration change. You can use the console interface,
or, if you have configured an IP address on the switch, use
the Web browser interface to determine the state of the port
and re-enable the port if necessary.
Verify the switch port configuration matches the
configuration of the attached device. For example, if the
switch port is configured as “Full-duplex”, the port on the
attached device also MUST be configured as “Full-duplex”.
If the configurations don’t match, the results could be a very
unreliable connection, or no link at all.
Run an internal selftest on the port. For example, to run a
selftest on port 1/1/12:

diagnostics
diagnostics loopback 1/1/12

If the command reports fail, contact Support. There may be


a hardware fault.
If the other procedures don’t resolve the problem, try using
a different port or a different cable.

8 The port gets link but does not Use the switch console to see if the port is part of a dynamic
forward traffic. trunk (through the LACP feature) or to see if Spanning Tree
is enabled on the switch, and to see if the port may have
been put into a “blocking” state by those features. The show
lacp interfaces command displays the port status for the
LACP feature; the show spanning-tree command displays
the port status for Spanning Tree.
Also check the Port Status screen using the show
interfaces command to see if the port has been configured
as “disabled”.
Other switch features that may affect the port operation

Troubleshooting | 50
Tip Problem Solution

include VLANs, IGMP, and port group speed settings. Use


the switch console to see how the port is configured for
these features.
Also ensure, that the device at the other end of the
connection is indicating a good link to the switch. If it is not,
the problem may be with the cabling between the devices or
the connectors on the cable.

Hardware Diagnostic Tests


Testing the switch by resetting it
If you believe the switch is not operating correctly, you can reset the switch to test its circuitry and operating
code. To reset a switch, either:

n Unplug and plug in the power cord (power cycling). Wait a minimum of five seconds after unplugging before
plugging the power cord back in.
n Reboot the switch through the CLI with the boot system command.

Power cycling the switch causes the switch to reset. The reset process also causes any network traffic counters and the
System Up Time timer to reset to zero.

Checking the Switch LEDs


See Diagnosing with the LEDs on page 47 for information on interpreting the LED patterns.

Checking Console Messages


Useful diagnostic messages may be displayed on the console screen when the switch is reset. Connect a PC
running a VT-100 terminal emulator program to the switch’s Console Port and configure it to run at 115200
baud and with the other terminal communication settings shown in Terminal Configuration on page 42. Then,
when you reset the switch, note the messages that are displayed. Additionally, you can check the switch event
log, which can be accessed from the console using the show events command.

Testing Switch-to-Device Network Communications


You can perform the following communication tests to verify the network is operating correctly between the
switch and any connected device that can respond correctly to the communication test.

n Link Test: a physical layer test that sends IEEE 802.2 test packets to any device identified by its MAC
address.
n Ping Test: a network layer test used on IP networks that sends test packets to any device identified by its
IP address.

These tests can be performed through the switch console interface from a terminal connected to the switch or
through a Telnet connection, or from the switch’s web browser interface.

Testing End-to-End Networking Communications

Aruba 8360 Switch Series | Installation and Getting Started Guide 51


Both the switch and the cabling can be tested by running an end-to-end communications test—a test that sends
known data from one network device to another through the switch. For example, if you have two PCs on the
network that have LAN adapters between which you can run a link-level test or Ping test through the switch,
you can use this test to verify that the entire communication path between the two PCs is functioning correctly.
See your LAN adapter documentation for more information on running a link test or Ping test.

Battery Statements:

This switch uses a lithium battery. Do not attempt to replace the battery.

A risk of explosion exists if a battery is replaced by an incorrect type. Dispose of used batteries according to the battery
disposal regulations for your country or region.

ll y a danger d'explosion s'il y a remplacement incorrect de la batterie.

Remplacer uniquement avec une batterie du même type ou d'un type équivalent recommandé par le constructeur.Mettre
au rebut les batteries usagées conformément aux instructions du fabricant.

The battery supplied with this product may contain perchlorate material. Special handling may apply in California and
certain other states. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate website for more information.

The only indicator of battery failure is the failure of the switch internal clock to keep the correct time across a reboot or
power cycle. If a battery failure occurs, contact your authorized Aruba representative for assistance. Batteries are not
customer-serviceable and battery failures should be referred only to service personnel authorized by Aruba.
For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server,
Storage, Power, Networking, and Rack Products, available at
http://www.hpe.com/support/Safety-Compliance-EnterpriseProducts

Troubleshooting | 52
Chapter 6
Specifications

Specifications

Physical
Switch Width Depth Height Weight

Aruba 8360-32Y4C 44.25 cm (17.4 in) 40.64 cm (16.0 in) 4.4 cm (1.73 in) 8.19 kg (18.05 lb)

(JL717A) *
Aruba 8360-32Y4C
PrtToPwr Configuration
(JL700A)
Aruba 8360-32Y4C
PwrToPrt Configuration
(JL701A)
Aruba 8360-32Y4C v2
FB 3F 2AC Bdl
(JL700C)
Aruba 8360-32Y4C v2 BF
3F 2AC Bdl
(JL701C)

Aruba 8360-16Y2C 44.25 cm (17.4 in) 40.64 cm (16.0 in) 4.4 cm (1.73 in) 7.71 kg (17.00 lb)

(JL718A) *
Aruba 8360-16Y2C
PrtToPwr Configuration
(JL702A)
Aruba 8360-16Y2C
PwrToPrt Configuration
(JL703A)
Aruba 8360-16Y2C v2 FB
3F 2AC Bdl
(JL702C)
Aruba 8360-16Y2C v2 BF
3F 2AC Bdl
(JL703C)

Aruba 8360-12C 44.25 cm (17.4) 40.64 cm (16.0 in) 4.4 cm (1.73 in) 8.01 kg (17.65 lb)

(JL721A)
Aruba 8360-12C PrtToPwr

Aruba 8360 Switch Series | Installation and Getting Started Guide 53


Switch Width Depth Height Weight

Configuration
(JL708A)
Aruba 8360-12C PwrToPrt
Configuration
(JL709A)
Aruba 8360-12C v2 FB 3F
2AC Bdl
(JL708C)
Aruba 8360-12C v2 BF 3F
2AC Bdl
(JL709C)

Aruba 8360-24XF2C 44.25 cm (17.4) 40.64 cm (16.0 in) 4.4 cm (1.73 in) 8.07 kg (17.08 lb)

(JL722A)
Aruba 8360-24XF2C
PrtToPwr Configuration
(JL701A)
Aruba 8360-24XF2C
PwrToPrt Configuration
(JL711A)
Aruba 8360-24X2C FB 3FR
2PS Bdl (JL710A)

Aruba 8360-48XT4C 44.25 cm (17.4) 40.64 cm (16.0 in) 4.4 cm (1.73 in) 8.55 kg (18.85 lb)

(JL720A) *
Aruba 8360-48XT4C
PrtToPwr
(JL706A)
Aruba 8360-48XT4C
PwrToPrt
(JL707A)

Aruba 8360-48Y6C v2 FB 44.25 cm (17.4 in) 50.8 cm (20.0 in) 4.4 cm (1.73 in) 23.65 lb
5F 2PS Bdl (JL704C) (10.73 kg)

Aruba 8360-48Y6C v2 BF
5F 2PS Bdl (JL705C)
Aruba 8360-48Y6C v2
(JL719C)

* The following base SKUs have a lower weight since they don't include fans and PSUs:

n JL717A: 13.46 lb (6.11kg)


n JL718A: 12.86 lb (5.84 kg)
n JL719A: 17.44 lb (7.91 kg)

Specifications | 54
n JL720A: 14.06 lb (6.38 kg)
n JL721A: 12.86 lb (5.84 kg)
n JL722A: 13.01 lb (5.9 kg)
n JL717C: 13.46 lb (6.11 kg)
n JL718C: 12.86 lb (5.84 kg)
n JL719C:17.44 lb (7.91 kg)
n JL720C: 14.06 lb (6.38 kg)
n JL721C: 12.86 lb (5.84 kg)
n JL722C: 13.01lb (5.9 kg)

Electrical
Frequency
Switch model Power Supplies Maximum current AC Voltage
range

Aruba 8360-32Y4C Aruba X391 550W 7.1A for 100- 100-127/ 47-63 Hz
Prt2Pwr3F2PS Bdl (JL700A) Prt2Pwr AC PSU 127VAC 200-240
(JL600A) 3.4A for 200-
Aruba 8360-16Y2C 240VAC
Prt2Pwr3F2PS Bdl (JL702A)

Aruba 8360-32Y4C v2 FB 3F
2AC Bdl (JL700C)

Aruba 8360-16Y2C v2 FB 3F
2AC Bdl (JL702C)

Aruba 8360-48XT4C
Prt2Pwr3F2PS Bdl (JL706A)

Aruba 8360-48XT4C v2 FB 3F
2AC Bdl (JL706C)

Aruba 8360-12C Prt2Pwr3F2PS


Bdl (JL708A)

Aruba 8360-12C v2 FB 3F 2AC


Bdl (JL708C)

Aruba 8360-24XF2C
Prt2Pwr3F2PS Bdl (JL710A)

Aruba 8360-24XF2C v2 FB 3F
2AC Bdl (JL710C)

Aruba 8360-32Y4C Aruba X391 550W


Pwr2Prt3F2PS Bdl (JL701A)
Pwr2Prt PSU
(JL712A)
Aruba 8360-32Y4C v2 BF 3F
2AC Bdl (JL701C)

Aruba 8360 Switch Series | Installation and Getting Started Guide 55


Frequency
Switch model Power Supplies Maximum current AC Voltage
range

Aruba 8360-16Y2C
Pwr2Prt3F2PS Bdl (JL703A)

Aruba 8360-16Y2C v2 BF 3F
2AC Bdl (JL703C)

Aruba 8360-48XT4C
Pwr2Prt3F2PS Bdl (JL707A)

Aruba 8360-48XT4C v2 BF 3F
2AC Bdl (JL707C)

Aruba 8360-12C Pwr2Prt3F2PS


Bdl (JL709A)

Aruba 8360-12C v2 BF 3F 2AC


Bdl (JL709C)

Aruba 8360-24XF2C
Pwr2Prt3F2PS Bdl (JL711A)

Aruba 8360-24XF2C v2 BF 3F
2AC Bdl (JL711C)

Aruba 8360-48Y6C v2 FB 5F Aruba X391 850 10A for 110-127VAC


2PS Bdl (JL704C) Prt2Pwr AC PSU & 5A for 200-
(JL601A) 240VAC

Aruba 8360-48Y6C v2 BF 5F Aruba X391 850W 47-63 Hz


2PS Bdl (JL705C) Pwr2Prt AC PSU
(JL713A)

Power supplies automatically adjusts to any voltage between 100-127 volts and 200-240 volts.

Power Cords
Aruba includes the power cord intended for use with your Aruba switch and power supply. Different
countries/regions may require different power cords. For a list of the power cords that apply to your switch, see
Included Parts.

Only Aruba-approved power cords may be used with Aruba devices. To access power cord information for your switch,
see Included Parts. Lost or damaged power cords must be replaced only with Aruba-approved power cords. If your
installation requires a different power cord than the one supplied with the switch and/or power supply, be sure that the cord
is adequately sized for the current requirements of the switch. In addition, be sure to use a power cord displaying the mark
of the safety agency that defines the regulations for power cords in your country/region. The mark is your assurance that
the power cord can be used safely with the switch and power supply.

Specifications | 56
Do not use a damaged or non-recommended power cord with your switch. Using such power cords voids the switch and
power supply warranty. It can also cause serious electrical problems, including injury or death to personnel, and damage
to the switch and other property. If you cannot verify that you have a power cord approved for use with your switch model,
contact your authorized Aruba dealer or sales representative for assistance.

Remove the power cord from the switch before mounting or dismounting the switch.

Power Consumption
Switch Power consumption

Aruba 8360-32Y4C PrtToPwr (JL700A) Max: 425 W


Aruba 8360-32Y4C PwrToPrt (JL701A) Idle: 120 W
Aruba 8360-32Y4C v2 FB 3F 2AC Bdl (JL700C)
Aruba 8360-32Y4C v2 BF 3F 2AC Bdl (JL701C)

Aruba 8360-16Y2C PrtToPwr (JL702A) Max: 325 W


Aruba 8360-16Y2C PwrToPrt (JL703A) Idle: 110 W
Aruba 8360-16Y2C v2 FB 3F 2AC Bdl (JL702C)
Aruba 8360-16Y2C v2 BF 3F 2AC Bdl (JL703C)

Aruba 8360-12C PrtToPwr (JL708A) Max: 375 W


Aruba 8360-12C PwrToPrt (JL709A) Idle: 120 W
Aruba 8360-12C v2 FB 3F 2AC Bdl (JL708C)
Aruba 8360-12C v2 BF 3F 2AC Bdl (JL709C)

Aruba 8360-24XF2C PrtToPwr (JL710A) Max: 375 W


Aruba 8360-24XF2C PwrToPrt (JL711A) Idle: 120 W
Aruba 8360-24XF2C v2 FB 3F 2AC Bdl (JL710C)
Aruba 8360-24XF2C v2 BF 3F 2AC Bdl (JL711C)

Aruba 8360-48XT4C PrtToPwr (JL706A) Max: 500 W


Aruba 8360-48XT4C PwrToPrt (JL707A) Idle: 120 W
Aruba 8360-48XT4C v2 FB 3F 2AC Bdl (JL706C)
Aruba 8360-48XT4C v2 BF 3F 2AC Bdl (JL707C)

Aruba 8360-48Y6C v2 FB 5F 2AC Bdl (JL704C) Max: 725 W


Idle: 230 W
Aruba 8360-48Y6C v2 BF 5F 2AC Bdl (JL705C)

Aruba 8360 Switch Series | Installation and Getting Started Guide 57


n Max power measured with maximum traffic, transceivers and fans.
n Idle power measured with no transceivers or cables installed at room temperature.

Environmental Specifications
Port to Power airflow (PrtToPwr) Power to Port airflow (PwrToPrt)

Operating temperature 32°F to 113°F (0°C to 45°C) 1 32°F to 104°F (0°C to 40°C)2

Non-operating temperature -40°F to 158°F (-40°C to 70°C) -40°F to 158°F (-40°C to 70°C)

Operating relative humidity 15% to 95% 3 15% to 95% 4

Non-operating storage 15% to 95%5 15% to 95%6


relative humidity

Max operating altitude 10000 ft (3km) 10000 ft (3km)

Max non-operating altitude 15000 ft (4.5km) 15000 ft (4.5km)

1 Up to 5000 ft derate -1°C for every 1000 ft from 5000 ft to 10000 ft


2 Up to 5000 ft derate -1°C for every 1000 ft from 5000 ft to 10000 ft
3 At 113°F (45°C), non-condensing
4 At 104°F (40°C), non-condensing
5 At 149°F (65°C), non-condensing
6 At 149°F (65°C), non-condensing

Acoustics
Switch Acoustics

Aruba 8360-32Y4C PrtToPwr (JL700A) Sound Pressure (LpAm - Bystander): 45.4 dB


Aruba 8360-32Y4C v2 FB 3F 2AC Bdl (JL700C) Sound Power (LWAd): 6.3 Bel

Aruba 8360-32Y4C PwrToPrt (JL701A) Sound Pressure (LpAm - Bystander): 45.8 dB


Aruba 8360-32Y4C v2 BF 3F 2AC Bdl (JL701C) Sound Power (LWAd): 6.4 Bel

Aruba 8360-16Y2C PrtToPwr (JL702A) Sound Pressure (LpAm - Bystander): 42.8 dB


Aruba 8360-16Y2C v2 FB 3F 2AC Bdl (JL702C) Sound Power (LWAd): 6.0 Bel

Aruba 8360-16Y2C PwrToPrt (JL703A) Sound Pressure (LpAm - Bystander): 49.5 dB


Aruba 8360-16Y2C v2 BF 3F 2AC Bdl (JL703C) Sound Power (LWAd): 6.8 Bel

Aruba 8360-12C PrtToPwr (JL708A) Sound Pressure (LpAm - Bystander): 46.7 dB


Aruba 8360-12C v2 FB 3F 2AC Bdl (JL708C) Sound Power (LWAd): 6.3 Bel

Specifications | 58
Switch Acoustics

Aruba 8360-12C PwrToPrt (JL709A) Sound Pressure (LpAm - Bystander): 45.3 dB


Aruba 8360-12C v2 BF 3F 2AC Bdl (JL709C) Sound Power (LWAd): 6.2 Bel

Aruba 8360-24XF2C PrtToPwr (JL710A) Sound Pressure (LpAm - Bystander): 42.6 dB


Aruba 8360-24XF2C v2 FB 3F 2AC Bdl (JL710C) Sound Power (LWAd): 6.0 Bel

Aruba 8360-24XF2C PwrToPrt (JL711A) Sound Pressure (LpAm - Bystander): 44.4 dB


Aruba 8360-24XF2C v2 BF 3F 2AC Bdl (JL711C) Sound Power (LWAd): 6.2 Bel

Aruba 8360-48XT4C PrtToPwr (JL706A) Sound Pressure (LpAm - Bystander): 48.7 dB


Aruba 8360-48XT4C v2 FB 3F 2AC Bdl (JL706C) Sound Power (LWAd): 6.7 Bel
Aruba 8360-48XT4C v2 BF 3F 2AC Bdl (JL707C)

Aruba 8360-48XT4C PwrToPrt (JL707A) Sound Pressure (LpAm - Bystander): 47.6 dB


Sound Power (LWAd): 6.5 Bel

Aruba 8360-48Y6C v2 FB 5F 2PS Configuration Sound Pressure (LpAm - Bystander): 45.4 dB


(JL704C) Sound Power (LWAd): 6.3 Bel

Aruba 8360-48Y6C v2 BF 5F 2PS Configuration Sound Pressure (LpAm - Bystander): 45.8 dB


(JL705C) Sound Power (LWAd): 6.4 Bel

Acoustics measured in 23± 2°C hemi-anechoic chamber with a loading of 30% traffic on all ports. Measured in
accordance with ISO 7779. Declared in accordance with ISO 9296. Values presented are the declared A-weighted
Sound Power Level (LWAd) and mean bystander A-weighted Sound Pressure Level (LpAm).

RoHS
EN 50581:2012

Safety and Regulatory Information


For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server,
Storage, Power, Networking, and Rack Products, available at http://www.hpe.com/support/Safety-Compliance-
EnterpriseProducts.

Safety-EU EN 60950-1:2006 +A11:2009 +A1:2010 +A12:2011+A2:2013; EN62368-1,


Ed.2:2014

Safety-Worldwide IEC 60950-1:2005+A1:2009+A2:2013; IEC 62368-1:2014

North American UL/CUL 60950-1: 2nd Edition


UL60950-1, CSA 22.2 No 60950-1

Aruba 8360 Switch Series | Installation and Getting Started Guide 59


UL/CL 62368-1:2nd Edition
CSA C22.2 NO. 62368-1-14, 2nd Edition

EMC EN 55024:2010+A2016/CISPR24:2015
EN 55032:2015/CISPR32 Class A
EN55035:2017/CISPR35
EN 61000-3-2:2014, Class A
EN 61000-3-3:2013
FCC CFR 47 Part 15:2010 Class A
ICES-003 Class A
VCCI Class A
CNS 13438 Class A

RoHS EN 50581:2012

n When selecting a fiber SFP or QSFP device, make sure the device has the same (or better) operating temperature
range as the switch.
n Use only an approved Laser Class 1 SFP transceiver.
n The maximum number of DAC cables supported in JL700C, JL701C, and JL717C ports 1-4 is two.

Japan Power Cord


Warning

Connectivity Standards

These connectivity standards are general and may not apply to your 8360 series switch.

Compatible with these EN/IEC standard com-


Technology Lasers
IEEE standards pliance

100-TX1000-T10GBASE-T IEEE 802.3u 100BASE-TX


IEEE 802.3ab 1000BASE-T
IEEE 802.3an 10GBASE-T

1000-SX IEEE 802.3z 1000BASE-SX EN/IEC 60825 Class 1 Laser Product


Laser Klasse 1

1000-LX IEEE 802.3z 1000BASE-LX EN/IEC 60825 Class 1 Laser Product


Laser Klasse 1

1000-LH (not an IEEE standard) EN/IEC 60825 Class 1 Laser Product

Specifications | 60
Compatible with these EN/IEC standard com-
Technology Lasers
IEEE standards pliance

Laser Klasse 1

10-Gig Direct Attach (not an IEEE standard)

10-Gig SR IEEE 802.3ae 10GBASE-SR EN/IEC 60825 Class 1 Laser Product


Laser Klasse 1

10-Gig LR IEEE 802.3ae 10GBASE-LR EN/IEC 60825 Class 1 Laser Product


Laser Klasse 1

10-Gig ER IEEE 802.3ae 10GBASE-ER EN/IEC 60825 Class 1 Laser Product


Laser Klasse 1

40G ER4 IEEE 802.3bm-2015 EN/IEC 60825 Class 1 Laser Product


40GBASE-ER4
Laser Klasse 1

40Gig Bidi (not an IEEE standard) EN/IEC 60825 Class 1 Laser Product
Laser Klasse 1

40-Gig SR4 IEEE 802.3ba 40GBASE-SR4 EN/IEC 60825 Class 1 Laser Product
Laser Klasse 1

40-Gig eSR4 IEEE 802.3ba 40GBASE-SR4 En/IC 60825 Class 1 Laser Product
Laser Klasse 1

40-Gig LR4 IEEE 802.3ae 40GBASE-LR4 EN/IC 60825 Class 1 Laser Product
Laser Klasse 1

100-Gig SR4 IEEE 802.3bm 100GBASE- EN/IEC 60825 Class 1 Laser Product
SR4
Laser Klasse 1

100-Gig LR4 IEEE 802.3ba 100GBASE-LR4 EN/IEC 60825 Class 1 Laser Product
Laser Klasse 1

100-Gig DAC IEEE 802.3bj 100GBASE-CR4

40-Gig DAC IEEE 802.3ba 40GBASE-CR4

25-Gig SR IEEE 802.3by 25GBASE-SR EN/IEC 60825 Class 1 Laser Product


Laser Klasse 1

25-Gig eSR (not an IEEE standard) EN/IEC 60825 Class 1 Laser Product
Laser Klasse 1

25-Gig LR IEEE 802.3cc 25GBASE-LR EN/IEC 60825 Class 1 Laser Product

Aruba 8360 Switch Series | Installation and Getting Started Guide 61


Compatible with these EN/IEC standard com-
Technology Lasers
IEEE standards pliance

Laser Klasse 1

25-Gig DAC IEEE 802.3by 25GBASE-CR

25-Gig DAC 0.65M IEEE.802.3by 25GBASE-CR-


N

25-Gig DAC 3M IEEE.802.3by 25GBASE-CR-


S

25-Gig DAC 5M IEEE.802.3by 25GBASE-CR-L

25-Gig AOC (not an IEEE standard)

50-Gig Ethernet IEEE 802.3cd-2018

Specifications | 62
Chapter 7
Cabling and Technology Information

Cabling and Technology Information


This chapter includes switch connector information and network cable information for cables that should be
used with Aruba 8360 switches.

Incorrectly wired cabling is a common cause of problems for LAN communications. Aruba recommends that you work
with a qualified LAN cable installer for assistance with your cabling requirements.

Cabling Specifications
Twisted-pair copper 10 Mbps Operation Category 3, 4 or 5, 100-ohm unshielded twisted-pair (UTP) or shielded
twisted-pair (STP) cable, complying with IEEE 802.3 10BASE-T
specifications.
Used for OOBM port.

100 Mbps Operation Category 5, 100-ohm UTP, or STP cable, complying with IEEE 802.3u
100BASE-TX specifications.
Used for OOBM port.
Used for user ports on 48XT4C.

1000 Mbps Category 5, 100-ohm 4-pair UTP or STP cable, complying with IEEE
Operation
802.3ab 1000BASE-T specifications—Category 5e or better is
recommended.

10 Gbps Operation Category 6 or 6A, 100-ohm 4-pair UTP cable, or Category 6A or 7,


100-ohm 4-pair STP cable, complying with IEEE 802.3an 10GBASE-T
specifications.
CAT6A F/FTP, S/FTP, SF/FTP highly recommended in noisy
environments. Refer to Aruba Support_Advisory_JL563A_10GBaseT_
APSC-RS20180403- 01 for more information.

Twinaxial copper Direct attach cables One-piece devices consisting of a cable with SFP+ or SFP28
connectors permanently attached to each end, complying with SFF
8431 SFP+ specifications.

Multimode fiber - 62.5/125 μm or 50/125 μm (core/cladding) diameter, low metal


content, graded index fiber-optic cables, complying with the ITU-T
G.651 and ISO/IEC 793-2 Type A1b or A1a standards respectively.1

Single mode fiber - 9/125 μm (core/cladding) diameter, low metal content fiber-optic
cables, complying with the ITU-T G.652 and ISO/IEC 793-2 Type B1
standards.

Aruba 8360 Switch Series | Installation and Getting Started Guide 63


1000BASE-T cable requirements
The Category 5 networking cables that work for 100BASE-TX connections should also work for 1000BASE-T, as long as
all four-pairs are connected. But, for the most robust connections, you should use cabling that complies with the
Category 5e specifications, as described in Addendum 5 to the TIA-568-A standard (ANSI/TIA/EIA-568-A- 5).
Because of the increased speed provided by 1000BASE-T (Gigabit-T), network cable quality is more important than for
either 10BASE-T or 100BASE-TX. Cabling plants being used to carry 1000BASE-T networking must comply with the
IEEE 802.3ab standards. In particular, the cabling must pass tests for Attenuation, Near-End Crosstalk (NEXT), and Far-
End Crosstalk (FEXT). Additionally, unlike the cables for 100BASE-TX, the 1000BASET cables must pass tests for
Equal-Level Far-End Crosstalk (ELFEXT) and Return Loss.
When testing your cabling, be sure to include the patch cables that connect the switch and other end devices to the patch
panels on your site. The patch cables are frequently overlooked when testing cable and they must also comply with the
cabling standards.

10GBASE-T cable requirements


The Category 6 networking cables that work for 1000BASE-T connections may work for 10GBASE-T, as long as the
distance is less than 55m and the cable installation has been tested for compliance to IEEE requirements. But, for the
most robust connections, you should use cabling that complies with the Category 6A or Category 7 specifications, as
described in the TIA-568-C (ANSI/TIA-568-C.2) and ISO/IEC 11801 standards. 10GBASE-T is a sophisticated
technology that relies upon high quality cable installations. It is sensitive to Alien Near End Crosstalk (ANEXT) which can
arrive upon the cable due to cables placed in close proximity to the data cables. It is recommended that cable dressing
be done carefully and in compliance with recommendations in the TIA TSB- 155A.

Like 1000BASE-T, 10GBASE-T requires testing of all the crosstalk and return loss parameters described
above, and also ANEXT.
In addition to ANEXT, 10GBASE-T is more sensitive to external electrical noise in the environment. It is
recommended that radio transmitters and other sources of high frequency continuous wave radio frequency be
kept away from LAN cables.
When testing your cabling, be sure to include the patch cables that connect the switch and other end devices to
the patch panels on your site. The patch cables are frequently overlooked when testing cable and they must
also comply with the cabling standards. For 10GBASE-T, Category 6 patch cables are sensitive to movement
once link has been established, and could cause link to drop if moved. Therefore, Aruba recommends using
Category 6A patch cables, or using cable management options to tie down (dress) the Category 6 patch cables
so they cannot move.
For Conducted and Radiated Immunity in accordance with EN55024, the Aruba switch is limited to
Performance Criteria A with shielded cables (CAT6A).

Technology Distance Specifications


Multimode fibermodal
Technology Supported cable type Supported distances
bandwidth

1000BASE-T Twisted-pair copper N/A up to 100 meters

1000BASE-SX Multimode fiber 160 MHz*km 2 - 220 meters


200 MHz*km 2 - 275 meters

Cabling and Technology Information | 64


Multimode fibermodal
Technology Supported cable type Supported distances
bandwidth

400 MHz*km 2 - 500 meters


500 MHz*km 2 - 550 meters

1000BASE-LX Single mode fiber N/A 2 - 10,000 meters

1000BASE-LH Single mode fiber N/A 2 - 70,000 meters

10GBASE-T Twisted-pair copper N/A Cat 6A unshielded - up to


100 meters
Cat 6A shielded - up to 100
meters
Cat 7 shielded - up to 100
meters

10GBASE-CR (Direct twinaxial copper N/A (various lengths offered)


Attach)

10GBASE-SR multimode fiber 160 MHz*km 2 - 26 meters


200 MHz*km 2 - 33 meters
400 MHz*km 2 - 66 meters
500 MHz*km 2 - 82 meters
2000 MHz*km 2 - 300 meters

10GBASE-LR single mode fiber N/A 2 - 10,000 meters

10GBASE-ER single mode fiber N/A 2 - 40,000 meters

25GBASE-CR twinaxial copper N/A (various lengths offered)

25GBASE-SR multimode fiber 1500 MHz*km 2 - 70 meters


3500 MHz*km 2 - 100 meters

25GBASE-eSR multimode fiber 1500 MHz*km 2 - 200 meters


3500 MHz*km 2 - 400 meters

25GBASE-LR single mode fiber N/A 2 - 10,000 meters

40GBASE-CR4 twinaxial copper N/A (various lengths offered)

40GBASE-SR4 multimode fiber 1500 MHz*km 2 - 100 meters


3500 MHz*km 2 - 150 meters

40GBASE-eSR4 multimode fiber 1500 MHz*km 2 - 330 meters


3500 MHz*km 2 - 550 meters

40GBASE-LR4 single mode fiber N/A 2 - 10,000 meters

Aruba 8360 Switch Series | Installation and Getting Started Guide 65


Multimode fibermodal
Technology Supported cable type Supported distances
bandwidth

40GBASE-ER4 single mode fiber N/A 2 - 40,000 meters

40GBASE-BiDi multimode fiber 1500 MHz*km 2 - 100 meters


3500 MHz*km 2 - 150 meters

100GBASE-CR4 twinaxial copper N/A (various lengths offered)

100GBASE-SR4 multimode fiber 1500 MHz*km 2 - 100 meters


3500 MHz*km 2 - 150 meters

100GBASE-LR4 single mode fiber N/A 2 - 10,000 meters

Cabling and Technology Information | 66


Chapter 8
Support and other resources

Support and other resources

Accessing Aruba Support


Aruba Support https://www.arubanetworks.com/support-
Services services/

Aruba Support Portal https://asp.arubanetworks.com/

North America 1-800-943-4526 (US & Canada Toll-Free


telephone Number)
+1-408-754-1200 (Primary - Toll Number)
+1-650-385-6582 (Backup - Toll Number -
Use only when all other numbers are not
working)

International https://www.arubanetworks.com/support-
telephone services/contact-support/

Be sure to collect the following information before contacting Support:

n Technical support registration number (if applicable)


n Product name, model or version, and serial number
n Operating system name and version
n Firmware version
n Error messages
n Product-specific reports and logs
n Add-on products or components
n Third-party products or components

Other websites that can be used to find information:

Airheads social forums and Knowledge https://community.arubanetworks.com/


Base

Software licensing https://lms.arubanetworks.com/

End-of-Life information https://www.arubanetworks.com/support-services/end-of-life/

Aruba software and documentation https://asp.arubanetworks.com/downloads

Accessing Updates
To download product updates:

Aruba 8360 Switch Series | Installation and Getting Started Guide 67


Aruba Support Portal
https://asp.arubanetworks.com/downloads
If you are unable to find your product in the Aruba Support Portal, you may need to search My Networking,
where older networking products can be found:

My Networking
https://www.hpe.com/networking/support
To view and update your entitlements, and to link your contracts and warranties with your profile, go to the
Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page:
https://support.hpe.com/portal/site/hpsc/aae/home/

Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise
Support Center. You must have an HP Passport set up with relevant entitlements.

Some software products provide a mechanism for accessing software updates through the product interface.
Review your product documentation to identify the recommended software update method.
To subscribe to eNewsletters and alerts:
https://asp.arubanetworks.com/notifications/subscriptions (requires an active Aruba Support Portal (ASP)
account to manage subscriptions). Security notices are viewable without an ASP account.

Warranty Information
To view warranty information for your product, go to https://www.arubanetworks.com/support-
services/product-warranties/.

Regulatory Information
To view the regulatory information for your product, view the Safety and Compliance Information for Server,
Storage, Power, Networking, and Rack Products, available at https://www.hpe.com/support/Safety-
Compliance-EnterpriseProducts
Aruba is committed to providing our customers with information about the chemical substances in our products
as needed to comply with legal requirements, environmental data (company programs, product recycling,
energy efficiency), and safety information and compliance data, (RoHS and WEEE). For more information, see
https://www.arubanetworks.com/company/about-us/environmental-citizenship/.

Documentation Feedback
Aruba is committed to providing documentation that meets your needs. To help us improve the documentation,
send any errors, suggestions, or comments to Documentation Feedback (docsfeedback-switching@hpe.com).
When submitting your feedback, include the document title, part number, edition, and publication date located
on the front cover of the document. For online help content, include the product name, product version, help
edition, and publication date located on the legal notices page.

Support and other resources | 68

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