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    L2 Support Engg

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    SanjayVasu1993

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    © All Rights Reserved
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    L2 Support Engg

    Uploaded by

    SanjayVasu1993
    70 views4 pages

    Original Title

    L2 SUPPORT ENGG

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    © © All Rights Reserved

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    DOCX, PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    70 views4 pages

    L2 Support Engg

    Uploaded by

    SanjayVasu1993

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    Raghunath V Mobile: + 91-9551771169

    Email: mr.raghunath@gmail.com

    CAREER OVERVIEW
    Seasoned IT professional with over 3.5+ years of experience in managing systems includes both Windows / Linux
    Administration and support. Extensively experienced in knowledge maintenance, client support and data backups.
    Trained cloud professional.

    PROFILE SUMMARY

     MCP (Microsoft Certified Professional in 2012 SERVER INSTALLTION )


    CERTIFICATION ID: G214-6771( Year – 2017)
     Completed professional training on Red Hat Certified Engineer (RHCE preparing to Exam).
     Completed professional training Aws cloud Architect

    TECHNICAL SKILLS
    Server OS Environments: REDHAT.7
    Small Business : Windows Server 2012/2008,2003, Active Directory, DNS, DHCP ,GROUP POLICY
    Cloud Solution : Amazon Web Services ( AWS ), Microsoft Azure, SAAS, IAAS
    Client OS Environments: Windows 7, Windows 8, Windows 10, Linux Debian Os, ubuntu , CentOs
    Productivity Software: Microsoft Office 2010, 2007, 2003, (Word, Excel, PowerPoint, Outlook)
    Remote Management: Remote Desktop, Tiger Vnc, Team viewer ,Ammyy Admin
    Enterprise Anti-Virus: McAfee, Norton
    Virtualization: VMware6.5
    Networking: Ethernet, LAN, WAN, TCP/IP
    Servers : Dell power Edge
    Aws cloud technology establishing

    NON TECHNICAL SKILLS:


    Typewriting higher

    Software knowledge:
    C, C++, VISUAL BASICS

    Abilities

    Fast Learner, easily adaptable to changing environment also to changing technological trend. Willing to
    learn more through hard work

    PROFESSIONAL EXPERIENCE

    Organization 5 : BioLim (R R T)
    Role : System Admin

    1
    Duration : June 2016 –till date

    Responsibilities

     Use to Linux and Windows Server Administrator skills to troubleshoot hardware & software issues as they
    arise.
     Build and installed multiple Linux machines
     Experienced with Linux family (Red Hat Enterprise Server6,7, CentOS)
     Desktop infrastructure support, network and install software applications.
     remote technical support
     Handling high-security systems including biomedical and fingerprint recognition security systems.
     Creating AWS Instances
     Created and maintained Active Directory groups to target specific user communities for applications
     Setup/Managing Linux Servers on Amazon ( EC2, EBS, ELB, SSL, Security Groups, RDS and IAM).
     Setup/Managing VPC, Subnets; make the connection between different zones; Blocking suspicious ip/subnet
    via ACL.
     Create/Managing buckets on S3 (CLI) and store db and logs backup, upload images for CDN serve.
     Setup/Managing Databases on Amazon RDS. Monitoring servers through Amazon CloudWatch, SNS.
     Creating/Managing AMI/Snapshots/Volumes, Up.
     To Use scripting Automate monitoring ,Maintenance , and Security Support
     Telecommunication & Network Management
     Managed software distribution projects including Security upgrades and standard desktop software on global
    basis. Prioritize and coordinate security rights .
     Regular interactions with the client to update and report on the ticketing system
     Troubleshooting systems basic level CCTV, Security alarm ,Access Control.
     Provided technical support for PC and server hardware/software problems, customer inquiries, and performed
    follow up activities contributing to effectiveness of solutions and customer satisfaction.
     Interacted well with team members
     Attended various product and customer focus satisfaction training programs to accomplish results.
     Backup & Restore Administration.

     User and Security Administration.


     Managing File Systems and Processes.

    Four Dimension InfoTech

    Project : SECURITY SYSTEMS


    Duration : Sep 2011to june 2016
    Role : IT Support

    Key Responsibilities:
    As for this Project, I am Responsible for the maintaining the 100% quality of delivery, Project planning,
    scheduling, interact with client & Quality control.

     Performed security system installations for business needs.


     Installed systems ranging from basic business level CCTV systems to advanced systems
     Installed fingerprint recognition security systems.
     Perform on-site or remote technical support, Coordinate to the clients.
     Worked with business owners to determine best placement for CCTV cameras.
     Demonstrated how to work system to customers upon installation.
     Providing technical support for application users, developing , technical troubleshooting
     Conducting training session to new recruitments
    2
     Experience with both residential & business installations
     Develops, maintains, and monitors procedures for all file server backups
     Coordinate to the clients emails.
     Maintain excellent communication on all tasks .
     Installs, upgrades, configures, and repairs local hardware system and infrastructure daily report, general
    observations based on the quality criteria and of daily, weekly & monthly Management Information (MI)
    reports and sending the same to client

    Organization 3 : Tous Les MediaSoft Pvt Ltd


    Role : Backoffice Administrator
    Duration : Mar 2007 – Sep 2011

    Responsibilities:
     Desktop infrastructure support, network , and install software applications.
     remote technical support
     Maintain excellent communication with the Manage on all tasks .
     Installs, upgrades, configures, and repairs local hardware system and infrastructure.
     Providing IT support to computer users with in the office
     Follow up work procedures and use on-site tools for everyday activities.
     Update clients process through email.
     Regular interactions with the client to update and report on the troubleshooting tickets.

    Organization 2 : Chona Financial Services Pvt Ltd ( NSE & BSE MEMBER)
    Role : Backoffice Support Executive
    Duration : Feb 2004 – Feb 2007

    Responsibilities:
     Access Backoffice process through vizard & sharepro program , documentation, and implementation of various
    systems to include Desktop PC’s, network , and install software applications.
     Develops, maintains, and monitors procedures for all server backups
     Installs, upgrades, configures, and repairs local hardware system and infrastructure.
     Coordinate the client/MTM value
     Providing IT support to computer users within the office and branch office.
     Document incident resolutions and learning in the team knowledge base for future reference.
     Follow up work procedures and use on-site tools for everyday activities.
     Update E-contract clients process through email..
     Regular interactions with the client to update and report on the troubleshooting tickets.
     Working with the RMS team to formulate internal processes, reports, risk management.

    Organization 1 : Ramtel Communications


    Role : Service Engineer
    Duration : May 2003 to Jan 2004

    Responsibilities:
     Technical support for users, troubleshooting
     Telephone Project planning, scheduling, interact with client & Quality control.
     Responsible for the overall quality and timeliness for the deliverables

    RELEVANT COURSE CERTIFICATION

     Diploma in Advanced Hardware & Networking

    PROJECT

    3
    Title : Speed control of DC Motor using 8085 Microprocessor
    Company : In the Institute Campus

    CERTIFICATION

     MCP (Microsoft Certified Professional in 2012 server installation ) YEAR - 2017


    CERTIFICATION ID: G214-6771

    EDUCATION

    Degree University Year of Passing


    D.E.C.E. Dr M.G.R UNIVERSITY
    Thai Moogambigai Polytechnic Apr 2003
    college
    SSLC S.M.D. Hr Sec School Mar 2000

    PERSONAL DETAILS

    Date of Birth : 10.06.1984


    Father’s Name : K. Viswanathan
    Marital status : Married
    Residential Address : No. 3/154 Karunanithisalai,12th street,
    Perambur , Chennai -39
    Mobile Number : 91-9551771169
    Languages known : English, Tamil, Telugu
    Email ID :mr.raghunath@gmail.com
    PAN Number : AJAPR6156K
    Passport : P7449473

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