SmartGen KFS
SmartGen KFS
SmartGen KFS
KEY TERMS
If You do not recognize any Transaction on Your Statement, You should raise a dispute by calling or emailing Us
at the number(s) / email address provided for the same. This should be done within 15 days from the Statement
date. While we investigate whether there has been an error, the following are true:
We cannot try to collect the amount in question or report you as delinquent on that amount.
Billing & Statement
Dispute Resolution The charge in question may remain on your statement, and we may continue to charge you interest on that amount.
But if we determine that we made a mistake you will not have to pay the amount in question or any interest thereof
or other fees related to that amount.
While you do not have to pay the amount in question, you are responsible for the remainder of your balance. We
can apply any unpaid amount against your credit limit.
For any Billing related issues, you should raise a dispute by calling us on 1800 309 3665 or emailing us at
creditcards@utkarsh.bank.
Monthly Credit Card Statements will be sent by email to You at the email address provided by You. You may
Billing Cycle & Mode of
request a printed statement by post. Credit Card Statements will be generated 20 days prior to Your Payment Due
Communication
Date
You have the following channels to make payments to Your Credit Card Account:
Credit Card Payment NEFT & RTGS (only) funds transfer from another bank using IFSC UTKS0001375
Channels
Add beneficiary as BIZ+Mobile Number+Last 4 digits of your Card Number. Also, provide above mentioned IFSC
The period from time from the Statement date to the Payment Due Date. You may pay the Total Amount Due
Interest Free Period during this period to avoid payment of Finance Charges except in the case of Cash Advance Transactions. The
Interest Free Credit Period shall be suspended if the Total Amount Due remains unpaid by the Payment Due Date.
This is the maximum indebtedness that can be incurred at any point in time by You and Your Add-on Cardholders
on the Credit Card Account as determined at the Bank’s sole discretion. Further, the bank may review Your account
periodically and it reserves the right to decrease or cancel Your credit limit based on transaction patterns,
Credit Limit
repayment behaviour and other internal criteria. This will be informed to You via the Bank's app and/or via email
and SMS
The credit limit given to you on your card is mentioned in the Welcome Letter.
It is the amount available for purchases on Your credit card as on date and tells you how much You can spend on
Available Credit Limit
Your credit card before You reach Your credit limit.
A percentage of the Credit Limit on the Credit Card Account that can be used to perform Cash Advance
Cash Available Limit
Transactions and determined at the bank’s sole discretion.
The Minimum Amount Due will be 10% of Your Total Amount Due plus any amounts that are overdue and / or over
Minimum Amount Payable
the Credit Limit.
CONTACT DETAILS
Call Center Phone Number 18003093665 (all calls to / from Our call center may be recorded)
Email Address creditcards@utkarsh.bank
Mailing Address Utkarsh Small Finance Bank Limited, Utkarsh Tower,NH-31(Airport Road),Sehmalpur,
Kazi Sarai, Harhua, Varanasi, PIN – 221105, Uttar Pradesh
Grievance Redressal In the event You are not satisfied with Our responses to Your inquiries, Our handling of any of Your
service requests or complaints, You may write to Our grievance department the details of which may be
accessed at: https://www.utkarsh.bank
The terms on which this credit card is offered can change over time. You can check if any changes have been made by visiting at
www.utkarsh.bank. For more information on complete terms, eligibility, choosing and using credit cards visit our website www.utkarsh.bank..
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