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    Gabriel Onyango Odhiambo Waiter

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    gabrielodhiambo21

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    © All Rights Reserved
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    Gabriel Onyango Odhiambo Waiter

    Uploaded by

    gabrielodhiambo21
    1 views3 pages

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    Copyright:

    © All Rights Reserved
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    Download as pdf or txt
    1 views3 pages

    Gabriel Onyango Odhiambo Waiter

    Uploaded by

    gabrielodhiambo21

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    GABRIEL ONYANGO

    465 Yala, Uthiru, Nairobi, Kenya


    📞 +254727725801 | ✉ gabrielodhiambo21@gmail.com

    PROFESSIONAL SUMMARY

    Dedicated and customer-focused waiter with over 7 years of experience in the food service
    industry, including roles in 5-star establishments. Proven ability to provide exceptional service,
    manage high-volume environments, and ensure customer satisfaction. Strong team player with
    excellent communication, organizational skills, and a focus on maintaining service excellence.

    WORK EXPERIENCE

    Waiter
    The Daily Cafe, Nairobi, Kenya
    June 2023 – Present

     Greet guests, promptly seating them to create a welcoming atmosphere.


     Accurately take and input orders into the POS system.
     Work closely with kitchen staff to ensure timely and accurate food and beverage delivery.
     Resolve customer inquiries and complaints, ensuring positive dining experiences.
     Increased sales revenue through upselling and delivering top-notch service.

    Waiter
    Java House Africa, Nairobi, Kenya
    June 2018 – January 2023

     Delivered exceptional customer service by welcoming and seating guests.


     Handled cash and credit transactions with accuracy and professionalism.
     Maintained cleanliness and hygiene standards in dining areas.
     Collaborated with kitchen staff to ensure smooth and efficient operations.
     Awarded Employee of the Month in March 2019 for outstanding service.

    Waiter
    Serena Hotel, Nairobi, Kenya
    August 2015 – May 2018

     Provided premium service in a 5-star dining environment, ensuring guest satisfaction.


     Assisted in setting up and breaking down banquet events.
     Adhered to health and safety regulations to maintain service standards.
     Trained new staff in service protocols and standards.
     Consistently received positive guest feedback for service excellence.
    Steward
    Java House Africa, Nairobi, Kenya
    March 2017 – July 2018

     Ensured cleanliness and hygiene in dining areas and during banquet events.
     Organized tables, chairs, and utensils for smooth event operations.
     Assisted kitchen staff in timely food and beverage service.

    Cleaner
    GM Cleaning Services Company, Nairobi, Kenya
    June 2014 – December 2016

     Conducted thorough cleaning and sanitization in assigned areas.


     Followed strict standards and protocols for cleanliness and hygiene.
     Collaborated with team members to handle and resolve cleaning-related challenges
    efficiently.

    EDUCATION

    Kenya Certificate of Secondary Education (KCSE)


    Oyugis High School, Nairobi, Kenya
    January 2009 – November 2012

    Kenya Certificate of Primary Education (KCPE)


    Amani Primary School, Nairobi, Kenya
    February 1999 – November 2008

    KEY SKILLS

     Customer Service Excellence


     Cash Handling and POS Systems
     Team Collaboration and Leadership
     Time Management and Organization
     Food Safety and Hygiene
     Upselling and Sales Growth
     5-Star Service Standards

    CERTIFICATIONS

     Food Safety Certificate, Java House Africa (April 2022)


    REFERENCES

    1. Christine Wanjiru
    Java House Africa,
    +254725445068,
    alexombui@gmail.com

    2. Moses Omondi
    Manager,
    Fikisha Foundation Limited

    3. Alex Ombui
    Supervisor,
    Java House Africa

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