Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • 1 views

    CV 2024111017404986

    Uploaded by

    Cliff Mokua

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    CV 2024111017404986

    Uploaded by

    Cliff Mokua
    1 views2 pages

    Original Title

    CV_2024111017404986

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    1 views2 pages

    CV 2024111017404986

    Uploaded by

    Cliff Mokua

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Mary Njathi

    +971558626136
    marynjathi19@gmail.com
    Dubai, United Arab Emirates

    OBJECTIVE

    A dedicated and customer-focused waitress with over 4 years of experience in the Kenyan
    hospitality industry. Skilled in providing excellent customer service, taking orders, and
    ensuring a smooth dining experience. Adept at multitasking, working efficiently under
    pressure, and ensuring customer satisfaction. Seeking to leverage my experience in a
    dynamic and customer-oriented environment.
    EXPERIENCE

    January Waitress

    2023 - The Nairobi Serena Hotel, Nairobi, Kenya


    October
    2024 Greet customers warmly and present menus, providing detailed information about menu
    items and specials.
    Take and process customer orders accurately and relay them to the kitchen.
    Serve food and beverages promptly, ensuring all orders are correct and presented to the
    customer in a professional manner.
    Ensure the dining area is clean and organized, including resetting tables between guests.
    Address customer inquiries and resolve any complaints or concerns in a polite and
    professional manner.
    Process payments accurately and handle cash transactions.
    Maintain an in-depth knowledge of the restaurant’s menu to provide recommendations and
    up-sell items when appropriate
    July 2019 Waitress

    - Java House, Nairobi, Kenya


    December
    2021 Provided exceptional service to guests, ensuring their comfort and satisfaction throughout
    their dining experience.
    Took customer orders, accurately relayed them to the kitchen, and ensured timely delivery of
    food and beverages.
    Assisted in maintaining cleanliness and organization of the dining area, ensuring tables were
    always set properly.
    Replenished supplies such as condiments, napkins, and drink refills in a timely manner.
    Upsold menu items, including daily specials and promotions, increasing average order value.
    Collaborated with kitchen and bar staff to ensure smooth service and customer satisfaction.
    Maintained knowledge of health and safety regulations, ensuring compliance during food
    service.

    EDUCATION

    Graduated: Certificate in Food and Beverage Service

    2018 Kenya Utalii College, Nairobi, Kenya


    High school diploma

    SKILLS

    Strong teamwork and collaboration Excellent communication and


    skills. interpersonal skills.
    100% 80%

    Strong ability to work under pressure Detail-oriented with a commitment to


    in fast-paced environments. providing high-quality service.
    100% 80%
    Knowledge of food safety and Ability to multi-task and handle a
    hygiene standards. high volume of customers efficiently.
    100% 80%

    Proficient in cash handling and POS


    systems.
    100%

    ACHIEVEMENTS & AWARDS

    Helped train new staff members, improving team performance and customer service
    standards.
    Recognized for consistently exceeding sales targets through up-selling techniques and
    providing exceptional customer service.
    Contributed to a 15% increase in customer satisfaction ratings through attentive and
    personalized service.

    LANGUAGES

    Fluent English
    Native Swahili

    PERSONAL DETAILS

    Nationality : Kenyan

    You might also like