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    SEQUENCE SERVICE (Sequence of Service in A Fine Dining Restaurant)

    Uploaded by

    Aniruddha Kamakar
    The document outlines the 14 steps of service in a fine dining restaurant. The steps include greeting guests, escorting them to their table, pulling out chairs, taking drink and food orders, serving drinks and meals, checking on guests, handling smoking needs, getting feedback, and settling the bill. Proper etiquette and attention to guest satisfaction are emphasized throughout the service process.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    SEQUENCE SERVICE (Sequence of Service in A Fine Dining Restaurant)

    Uploaded by

    Aniruddha Kamakar
    77 views2 pages
    The document outlines the 14 steps of service in a fine dining restaurant. The steps include greeting guests, escorting them to their table, pulling out chairs, taking drink and food orders, serving drinks and meals, checking on guests, handling smoking needs, getting feedback, and settling the bill. Proper etiquette and attention to guest satisfaction are emphasized throughout the service process.

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    SEQUENCE SERVICE

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    The document outlines the 14 steps of service in a fine dining restaurant. The steps include greeting guests, escorting them to their table, pulling out chairs, taking drink and food orders, serving drinks and meals, checking on guests, handling smoking needs, getting feedback, and settling the bill. Proper etiquette and attention to guest satisfaction are emphasized throughout the service process.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    77 views2 pages

    SEQUENCE SERVICE (Sequence of Service in A Fine Dining Restaurant)

    Uploaded by

    Aniruddha Kamakar
    The document outlines the 14 steps of service in a fine dining restaurant. The steps include greeting guests, escorting them to their table, pulling out chairs, taking drink and food orders, serving drinks and meals, checking on guests, handling smoking needs, getting feedback, and settling the bill. Proper etiquette and attention to guest satisfaction are emphasized throughout the service process.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    SEQUENCE SERVICE (sequence of service in a fine dining restaurant)

    1. GREETING
    Every time or anywhere you meet the guest….. With 4 components:

     Said their name (if you remember their name)


     If first time ( said  welcome to boardwalk )
     Smile (every time you meet with them)
     Shaking hand
     Offering Lunch/Dinner or maybe drink

    If the guest wants to have meal or drink:


    2. ESCORT THE GUEST TO THE TABLE
    U can ask the guest where they want to sit… they may choose at the DINING, GARDEN, or BEACH.

    3. PULL THE CHAIR


    Make sure pull the chair for the ladies first or kids (need baby chair) or if there any old lady. (Help until all
    having sat down.
    INTRUDUCES YOUR SELF
    (My name is …………….I ‘m your waiter)
    4. PRESENT THE MENU

     Offering kids menu if there’s kids


     always ladies first and continue to the next guest
     Let them to have a look the menu first and read it and you can tell them if you will be back in few
    minutes when they ready to have an order

    5. GIVE THEM THE MOSQUITO PROTECTION


     (BOARDWALK IS OPEN AREA) so many mosquito
    6. SUGGEST THE GUEST TO HAVE STARTING meal with APPATIZER, SOUP
    But if they don’t want just let them choose whatever they want
    7. TAKING ORDER
    Make sure you take drink order first then give the guest time to read the menu
    While guest read menu, as fast as you can give your order to the bar. And server the guest.
    And continue taking order for food.

    8. DRINK SERVED
    Make sure you serve all the drinks together and also make sure you use the same glass for the same
    table.
    Make sure the drink is served, before food service.
    Ask again if the guest want other drink
    9. CHECK THE TABLE
     (Need special cutleries)
    Like; steak knife and mice and place
    10. FOOD SERVED

     Make sure you take the right food order before server to the guest.
     As professional ! Never asking is food belonging? always remember from the first time you take
    the order

     Make sure if the garnish facing to the guest


     Ask them if they need extra sauce
     Ask one again if the guest want other drink ( what you like other drink for you  )
     Don’t forget to say “Enjoy your Meals and if there’s anything you need don’t be hesitate to ask
    one of us”
     Ask if they want other drink.
      Make attention with guest around you..! Make sure the guest is happy /enjoy if they want
    something ….!

    11. SMOKING
    If the guests smoking make sure you give them an astray and changes the astray with the clean one
    every time the use. (A butt cigarette)

    12. GUEST SUGGESTION


    When the guest finished enjoy their meals don’t forget to ask their comment if they like their food or not.
    Ask one again if they want having other drink
    13. BILL SETTLEMNET
    You have to ask the guest after they ask for their bill such as:

     Do you want one bill or separate bill( if the guest come with group )
     Do you want to pay cash or room charge
     If they pay by room charge make sure their sign, name and room number correctly.

    14. WARM FAREWELL or THANK YOU and invited them to come back again.

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