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    Service Standard Routine

    Uploaded by

    adi maha
    The document outlines a standard routine for restaurant service, including greeting customers, taking orders, checking on customers during the meal, offering dessert/coffee, checking the bill, and thanking customers before they leave. It provides 19 steps for front-of-house staff to follow to ensure excellent and efficient customer service.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Service Standard Routine

    Uploaded by

    adi maha
    5 views2 pages
    The document outlines a standard routine for restaurant service, including greeting customers, taking orders, checking on customers during the meal, offering dessert/coffee, checking the bill, and thanking customers before they leave. It provides 19 steps for front-of-house staff to follow to ensure excellent and efficient customer service.

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    The document outlines a standard routine for restaurant service, including greeting customers, taking orders, checking on customers during the meal, offering dessert/coffee, checking the bill, and thanking customers before they leave. It provides 19 steps for front-of-house staff to follow to ensure excellent and efficient customer service.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    5 views2 pages

    Service Standard Routine

    Uploaded by

    adi maha
    The document outlines a standard routine for restaurant service, including greeting customers, taking orders, checking on customers during the meal, offering dessert/coffee, checking the bill, and thanking customers before they leave. It provides 19 steps for front-of-house staff to follow to ensure excellent and efficient customer service.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    SERVICE STANDARD ROUTINE

    WELCOME

    1. GREETING AND WELCOMING


    2. ASK IF THEY HAVE RESERVATION
    3. SCORTING TO TABLE AND HAVE A NICE QUICK CHAT
    4. BRING THE MENU : EXPLAIN MENU ,SPECIAL , MAKE YOUR SALAD AND ASK IF THEY
    HAVE ANY ALLERGY OR ARE VEGAN/VEGETARIAN
    ● ORDER THE BREAD AND WELCOME IN IPAD IN TIME THE CUSTOMER CHOOSE
    5. TAKE THE ORDER- collect the menu ( DON'T LEAVE MENU ON THE TABLE )
    6. PREPARE AND BRING WELCOME ( don't forget to check ingredients from kitchen first) AND
    BREAD --> EXPLAIN TO CUSTOMER WHAT YOU ARE GIVING TO THEM
    7.BRING BREAD AFTER ORDER
    8. BRING DRINKS AND USE ALWAYS COSTER

    DURING SERVICE

    7. Always repeat the order to customer before to input


    8. Make sure to input correctly and make sure the kitchen and the bar received the order
    9. Check the table has all is needed : sharing plates, wine glass, spoon. And bring back the
    ceramic we use for the bread and the welcome ball if they've finished.
    10. Take off empty plates when customer have finished ( please wait for all to be finish,
    especially if they are two, maybe they want to share). and CLEAN the table to make it ready for
    the next course.
    11. . Always check if they have the second course after you clean the table and if yes tell the
    kitchen TO GO for it.
    12.When customer need change cutleries use plate service for bring to table ( DON'T GIVE
    ANOTHER NAPKIN , THEY CAN USE ONLY 1 NUPKING IN ALL NIGHT )
    13. When you serve pizza ask if they need chilly oil
    14. when guest are about half of their meal ask if everything is good or if they need something
    15. ALWAYS check their drinks and if you see empty bottles or glass ask if they want more.
    Pour more wine if they have a bottle.
    16. After they finish the last order wait a few minutes ( 5-10 ) and bring the menu for desserts or
    coffees. If yes, remember to bring plates and spoons before the order come to the table.

    END OF SERVICE

    17. ALWAYS offer to customers our complementary small desserts or limoncello ( remember if
    they said at the beginning to be vegan or allergic to something :) when they ask for the bill
    18. When they ask for the bill double check everything before to print it!
    19. Greetings and thanks

    NOTE ALSO!

    CHECK AND FOLLOW YOUR SECTION BEFORE TO START YOUR SHIFT

    BRING ALWAYS YOUR UNIFORM

    BE KIND, SMILEY AND EFFICIENT :)

    THANK YOU ALL FOR YOUR EFFORT. TOGETHER WE ACHIEVE MORE. LOVE

    la Baracca

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