ALBANY CANDY COMPANY

900 pleasant Avenue

Westfield, N. J. 07090
Telephone: (501) 555-8263

File it
BR 29/3/0

Reg. No. JS 016

January 10, 2024

Received on 1-27-0

Miss Ednna V. Dewitt, Manager

Green Valley Drug Store
54 West Street
Plainfield, VT 05667

Dear Miss Dewitt:

Thank you for January 5 order for Alban Chocolates. We are pleased to confirm that we
will deliver your complete order on January 27, when our truck goes to you area.

We will be deligthted to send you some samples of our Delicious Alaban Chocolates,
this samples will help ensure that your customers will return to your store for the
candies.

We are sure that your customers will like them.

Yours Very truly

Lee Ozuna
Manager, Order Deparment.
 “Communication in the Office”

Regarding calls, if you are the one who receives them all, if there is no telephone
exchange, pick up the receiver and respond in a polite tone “Good morning”, then the
name of the company. If there is an exchange, when the call is put through to you, you
will only have to introduce yourself correctly by saying “I am the gentleman´s secretary”

After introducing yourself, ask the name of the person you are calling, the reason for
their call and write it down so you don´t forget it. You should always have paper and pen
on hand to write down the name and message of the person calling.

Listen carefully to what they are saying and do not make noise that could disturb the
communication. If your boss is not there, ask your interlocutor if they want to wait or
suggest the possibility of calling later.

When your boss is not in, say that you are not un the office. If the caller wants, say that
you will can when you arrive. White down the name, position, company and phone
number, noting the time, date and message you left. Never say where your boss is,
except when it absolutely necessary, such as when he or she is away for work

Sometimes, as a result of the call, you have to look something up. To avoid having the
caller wait on the phone, say, “Could you please call back in a few minutes?” or if not,
that you will contact him or her when you have all the information. This way, you will
avoid having the caller wait.
 Organization of Work

The organization of a work day.

To obtain an efficient work day it is important to make a plan about what actions we are
going to carry out in logical sequence.

The secretary’s work must always be in line whit the work of her boss, so the
organization of her work depends on her activities. She must prevent situations that
would happen and be prepared for the needs.

How to organize yourself before the boss arrives?

The performance of the office depends on the secretary, she must arrive at the office 5
minutes before work time, check the office for her boss and see that everything’s is
ready, she must make sure that in her notebook she has the same activities as his. In
her office she must do everything necessary to start work: check that the important
things are on her desk and that he can see them; make a list of the day’s appointments
and give it to the receptionist; also check the correspondence and place it on her boss’s
desk.

Plan the factions according to their importance activities of the secretary are the daily
duties. The daily functions are: coordination of her personal and team work, can do the
job using her common sense. She must send the shopping center according to its
importance.

Before noon. Part of the important activities of the secretary are the daily duties. The
daily functions are: coordination of her personal and team work, agendas, scheduling
and planning, and finally, sending correspondence and mail.

Other daily tacks are communication within the office, preparation of meetings and
organization of appointments 31. And activities, she is usually the assistant to the boss.
 Dulce García
14 av. E0-19
Guatemala, City
01057
Tel: 4749-5210
dulcegarcia@mail.com

July 21th, 2024

Edgar Avendaño
VS. Company
Zone 16 9-02

Guatemala, City
01057

Dear: Edgar Avendaño

We at CERTECO S. A. would like to thank you for working whit us un our sales and
operations. We highly appreciate the work that your team has provided our company, as
well the necessary resource to get our own business going.

We look forward to a continued relationship with your company over time, and I am
looking forward to scheduling a meeting with you regarding new bossiness opptunities
soon.

It has been our pleasure doing business with you. Have a wonderful day ahead

Sincerely

Dulce Garcia
Project coordinator
 Joneisy Sanchez
14 av. E0-19
Guatemala, City
01057
Tel: 4749-5210
joneisysanchez@mail.com

July 21th, 2024

Edgar Avendaño
VS. Company
Zone 16 9-02

Guatemala, City
01057

Dear: Edgar Avendaño

We at CERTECO S. A. would like to thank you for working whit us un our sales and
operations. We highly appreciate the work that your team has provided our company, as
well the necessary resource to get our own business going.

We look forward to a continued relationship with your company over time, and I am
looking forward to scheduling a meeting with you regarding new bossiness opptunities
soon.

It has been our pleasure doing business with you. Have a wonderful day ahead

Sincerely

Joneisy Sanchez
Project coordinator
 LA Gadget Emporium
Vineyad Avenue Oncario, CA91761

March 5, 2024
47875 Elk River Rd.
Eureka. CA95501

Dear Mr. Wong:

The spread fruit and vegetable peeter. You returned to us on a February 22th is
damaged beyond repair and we have taken the Liberty of discarding it for you.

In your latter you mentioned placing the peeler in the utensil basket of the dishwasher.

The cleaning instruccions that came whit your LA Gadget Emporium purchase clearly
explaires that came whit your LA gadget Emporium purchase clearly explaires that the
cutting blade its removable and dishwasher safe. The cautionary note, prinoed un bold
red ink specially warms agains putting the entire peeler in the dishwasher.

Gatgest of this sart are battery operated and may not be put through the extreme beat,
wash and rinse eyeles of a dishwasher.

I’ m sorry that we I am unable to replace your gadget. Please accept the enelosed
coupon good for 15 % of your next purchase of $50.00

Sincerely

Anns Hope
 Letter Format Granting Credit to Business Customer

From:
Andrew Smith
Manager
Zenith Chemicals
New York

Date: February 23, 2024

To,
Mr. Henry Brown
Manager
Natural Cosmetics
New York

Dear Mr. Henry,

We would like to thanks four you completing the credit application form and returning it.

It is q pleasure to inform you that a credit trading account in name of M/s Natural Cosmetics has
been opened with an amount of $8,000, as requested. Therefore, we are writing this letter to
share whit you a list of important points to keep in mind for smooth operational procedures.

Our office hours from 10 am to 6 pm from Monday to Friday.

Orders that are dispatched through courier take up to four business days to reach which means
that orders placed on Monday are going to get delivery by Friday.
Orders placed on the first half the day i.e. before 12 noon will be dispatched through courier and
will take up to three working days.

The minimum order quantity is $ 1000 to avail free delivery. Delivery charges will be applicable
on goods under $ 1000.

We also offer next day express delivery witch will be available at an extra cost.
Each consignment will come with a detailed delivery note which will include details regarding the
delivery that has been made.
Invoices will be emailed at the time of dispatched and therefore, will arrive before the arrival of
the goods.

Regards,

Andrew Smith
 Lesson for typing practice

In June 1965. I was seventh grade student at King George School, Belgaum (now
Military school, Belegaby). Straight from a village in Haryana, with little knowledge of
English. Here I was just 13-year-old among children from all walks of life. At first, I was
lost and cried often, feeling out of place. But I soon stood up and rubbed shoulders with
kids from privileged backgrounds. All this, thanks to our visionary director, R.S. peanut.
Seeing my shyness and my bad English, he called me to his office. When handing me a
copy of Reader’s Digest with an essay on Gandhi, Ripu said next week you will narrate
that essay in the Assembly “nothing is impossible”.

I took it as a challenge and decided to memorize that essay. Trembling, I stood in front
of the assembly and recited the essay like a parrot. Loud applause followed. Here
began the story of how a teacher can mold and build a student. Director Mani asked me
to read the newspapers daily and take note of important events, I took a dictionary and
sat down with an English journal. In one hour I couldn’t finish more than half a page, but
I didn’t get discouraged, production continued to increase every day. My vocabulary
continued to expand, so did my awareness.

Mr. Peanut put me on the declamation team. When he was in the tenth grade, he was
the best debater in school. I still remember how we defeated a school from Pune in an
inter-school debate that was chaired by none other that Nany. Why don’t you start
writing when you speak so well? Mr. Peanut asked. And there I was, on the editorial
team of the school magazine. He trusted me as a moral guide and put me in charge on
the young children at Trabab House. He enriched me spiritually as I had to guide young
minds on the rich path. It is not surpring, even today. At 66 years old, when I get on the
bicycle, I remember it and continue pedaling to contribute my grain of sand to the less
fortunate.
Dulce García
14 ave. E 0-19
Zone 11 de Mixco
Guatemala,
Guatemala City
01057

Subject: Inquiry regarding my research

Respected Mr. Han,

I am currently studying at Brilliance Business School, pursuing my MBA. I am in my

second year and have to give a presentation on the marketing field.

I have read about your company on year web side and would like to conduct my
research here. I want to research and know about the process of marketing. Therefore, I
request you to grand me one day’s permission from your company and inquire about
the marketing process.

I would be thankful if you give me a change to conduct the research please let me know
your answer.

Thank you,

Dulce García
Joneisy Sánchez
14 ave. E 0-19
Zone 11 de Mixco
Guatemala,
Guatemala City
01057

Subject: Inquiry regarding my research

Respected Mr. Han,

I am currently studying at Brilliance Business School, pursuing my MBA. I am in my

second year and have to give a presentation on the marketing field.

I have read about your company on year web side and would like to conduct my
research here. I want to research and know about the process of marketing. Therefore, I
request you to grand me one day’s permission from your company and inquire about
the marketing process.

I would be thankful if you give me a change to conduct the research please let me know
your answer.

Thank you,

Joneisy Sanchez
 Quallities of a good professional

Sel-crontrol of emotions will make work positive, even when things not going so well.
All stable foods will become part of the profession.
It is necessary for a secretary not to lose her concentration and effectiveness, due to
the
multiple factors that will interrupt her work.
Intelligence: in general, it is possible to develop it.
Mezory: a good memory allows us to loam, retain and renew the acquired knowledge at
the right time. To remember we must use a notebook or the computer. In this way, it is
possible to be rebom quickly. The secretary must take note of all the instructions that
she
has to do in her work.
Attentions The ability to detail is very important for the job secretary, this job needs strict
attention. Good order and a good work method, starting with avoiding errors when
making
a transcription or un the file or when reviewing the secretary. Her notes will be the
structure that helps improve attention span.
Working requires adapting to the group, a secretary must have a sense of cooperation
and coworkers and must have a good relationship with them.
All the qualities will help the secretary to be more competent in her work and she allow
her to work professionally and her boss will always trust her work.
 June 23th 2024

American Furniture Company

Rockefeller Center NY 620 N.Y USA

Life International, 878 Campnell

St Chicago llionois.

Subject: Sales offering

Through this letter, it is our pleasure to address you and send you success un your
work. Our American Furniture Company. Specialists in high quality products white 20
years of being market leaders, we are pleased to present our new catalog of imported
furniture of German origin that has the most innovative materials on the market.

We look forward to your prompt response, and we would like to work with you.

Sincerely.

Dulce Garcia
Sales advisor
 June 23th 2024

American Furniture Company

Rockefeller Center NY 620 N.Y USA

Life International, 878 Campnell

St Chicago llionois.

Subject: Sales offering

Through this letter, it is our pleasure to address you and send you success un your
work. Our American Furniture Company. Specialists in high quality products white 20
years of being market leaders, we are pleased to present our new catalog of imported
furniture of German origin that has the most innovative materials on the market.

We look forward to your prompt response, and we would like to work with you.

Sincerely.

Joneisy Sanchez
Sales advisor
 Thank you letter

These letters can be done with the purpose of thanking for the references given to a
company where a person has just been hired for a job.
July 21, 2024
John Smith
CEO
Smith & Associates Reality
1234 Fifth Ave.
Smithville, TX 77649

Dear Mr. Smith

Your website is an information portal for current and potential customers. You want to
attract web browsers to find and stay on your page. Spending hundreds of dollars’ om
digital campaigns may not result in a big sales increase. Grass Roots Web Optimizer
software engages more organic traffic on your website without the expense.

We offer three ways to increase sales through online engagement.

We produce relevant content that attracts readers.
We use 20% more SEO-focused topics than the average digital marketing agency.
Our optimized web pages’ track clicks and send you customized daily, weekly and
monthly reports.
“When I stated using Grass Roots, I found their analysis so helpful. It showed me where
customers were clicking on my page so I knew what was attracting the most attention to
my products.” –Cindy Beck, Owner of Lighting Source.
Our mission is to help businesses increase their online influence to retain and attract
new customers. Enter your email and website here and we’ll send you a free analysis of
SEO organic traffic.
Set up your annual Grass Roots Web Optimizer software campaign in the next 30 days
and your first month of digital optimization is free.

Sincerely,
Jim Hudson
Customer Service Manager
Grass Roots Web Optimizer
P.S. I hope you’ll advantage of this chance to boost your organic traffic and increase
sales. Our goal is to help companies like yours thrive.

May 24 th 2024

Ms. Isla Manning

Sales Argent
Spark Flow Electronics
101 Elm Drive
Hillside, TX 75005

Dear Ms. Manning,

I am writing you this letter to formally announce your promotion to the position of Senior
Sales Executive. Your exceptional skills in closing sales deals and dedication to us
company’s success have not gone unnoticed.

With your new role, higher responsibilities will come hand in hand. We trust in your
abilities to candle these responsibilities efficiently. We look forward to your continued
success in this new position.

Congratulations once again, your passion., commitment, and professionalism will taj¿ke
you to new heights in your career.

If you need further information or have any questions regarding your new role, please
contact me anytime.

Sincerely,
 Aries Clark
Sales Manager

May 24th 2024

Reagan Langosh
5678 Business Blvd,
Client’s Town, CT 67890

Dear Ms. Langosh

I am hoping this letter finds you in the best of health and high spirits. I am writing to
introduce you you our new cutting-edge product that is a game-changer in the market.
Our product, known as XYZ, is a breakthrough in its category, offering numerous
benefits to the users.

I am excited to tell you that we are launching the product with a special promotion
offering a 20% discount for the first 50 customers. I am confident that this promotion
would provide a significant incentive to your business to try our product.

We are available round the clock to provide any support or assistance you might need. I
can assure you that our relationship would not just and at a transaction, rather we
believer in nurturing long-term relationship with our clients. I look forward to the
opportunity to further discuss how our product XYZ can greatly benefit your company.

Sincerely
Makenzie Baumbach

Guatemala, City 12th, April 2024

Sr. Joshua Martinez

TARGET Stories
Nashville Tennessee

I respectfully address you to thank you for the great opportunity for growth within the
company that you have given me by promoting me yesterday to the senior position
[insert name of position], and for taking into account my work, effort and perseverance
to assume this new position and place your trust in me.

I hope to continue being part of this great work team that is characterized by having an
optimal work environment and the excellent tools that this company has offered me
sincere thanks, wishing many successes for you always.

Cordially,

Dulce Garcia
 Guatemala, City 12th, April 2024

Sr. Joshua Martinez

TARGET Stories
Nashville Tennessee

I respectfully address you to thank you for the great opportunity for growth within the
company that you have given me by promoting me yesterday to the senior position
[insert name of position], and for taking into account my work, effort and perseverance
to assume this new position and place your trust in me.

I hope to continue being part of this great work team that is characterized by having an
optimal work environment and the excellent tools that this company has offered me
sincere thanks, wishing many successes for you always.

Cordially,

Joneisy Sanchez
 Tabulation

ANNOUCEMENT OF CHANGE OF PRICES

Effective March 3, 2024

ITEM WHAREHOUSE OLD NEW

NUMBER PRICE PRICE

Chair EC18 $ 34.40 $37.80

Chair GC37 $22.50 $24.75

Chair SC11 $28.80 $31.68

Desk ED12 $75.50 $83.05

Desk SD94 $42.75 $47.02

Files FF19 $35.25 $38.77

Files FF23 $38.50 $42.35