11 - References
11 - References
11 - References
REFERENCES
Books
Journals/Manuals/Periodicals
Aburumman, O., Salleh, A., Omar, K. & Abadi, M. (2020). The impact of
human resource management practices and career satisfaction on
employee’s turnover intention. Management Science Letters, 10(3),
641-652. Doi: 10.5267/j.msl.2019.9.015.
143
Brough, P., Timms, C., Chan, X. W., Hawkes, A. & Rasmussen, L. (2020).
Work–life balance: Definitions, causes, and consequences. Handbook
of Socioeconomic Determinants of Occupational Health, 473-487. Doi:
https://doi.org/10.1007/978-3-030-05031-3_20-1.
Kim, K., Mithas, S., Whitaker, J. & Roy, P. K. (2014). Research note-
Industry-specific human capital and wages: Evidence from the
business process outsourcing industry. Information Systems
Research, 25(3), 618-638. Doi: 10.1287/isre.2014.0532.
Sania, U., Kalpina, K. & Javed, H. (2015). Diversity, employee morale and
customer satisfaction: The three musketeers. Journal of Economics,
Business and Management, 3(1), 11-18. Doi:
10.7763/JOEBM.2015.V3.147.
Whitaker, J., Ho, V., Mithas, S. & Lee, D. (2020). Human capital is not
enough: How offshore bpo professionals use social support to deal
with strenuous work conditions. SSRN. Doi:
http://dx.doi.org/10.2139/ssrn.3651526.
Internet/Other Sources
Fix, B. (2018). The trouble with human capital theory. Working Papers on
Capital as Power, No. 2018/07. Forum on Capital As Power - Toward
a New Cosmology of Capitalism, Series l. Retrienved December 27,
2022 from http://www.capitalaspower.com/?p=2528.
Herzberg, F. I. (1959). H e r zb e r g t w o f a c t o r t h e o r y . H u m a n
R e s o u r c e M an a g e m e n t . Retrieved December 22, 2022 from
https://bit.ly/42txg7g.
Icelandic Human Rights Centre. (n.d.). What is due process. Human Rights
Education Project.Retrieved December 22, 2022 from
https://bit.ly/3JZEYie.
Kenton, W. (2022). Due process defined and how it works, with examples
and types. Government Policy. Retrieved November 20, 2022 from
https://bit.ly/3jZmXWN.
Ross, S. (2021). What Is the human capital theory and how is it used?
Macroeconomics. Retrieved December 27, 2022 from
https://bit.ly/3Ihgssk.
Time Doctor. (n.d.). The bpo industry’s most pressing hr challenges. Time
Doctor Features. Retrieved December 21, 2022 from
https://bit.ly/3IlzUEF.
User, A. (2015). Finding balance between your life and career in the BPO
industry. Acquire BPO. Retrieved December 5, 2022 from
https://bit.ly/3CbqpNU.