Tech Suport Interview Questions

1. what is a Active directory?
Ans: Active Directory is a Centralized management system and windows management

server. It is a database of users, computers, devices & printers.
Uses: With the help of active directory, we can access any computer from anywhere.
2. How to open Active Directory?

Ans: Either directly type active directory/ In command type Dsa.msc
3. How to unlock an account?

Ans: Go to Active Directory  there will be an unlock option.
4. How to Filter in active directory?

Ans: Second last is called filter option. So, then we can filter computer/share
folder/application, etc.
5. What is DHCP & why it is used for?

Ans : DHCP stands for Dynamic Host Configuration Protocol. It is used to allocate
IP address to large no.of computer systems in a n/w. It helps managing of large
no.of IPs very easily. server port=67, client port = 68.
6. what is DNS ?
Ans: DNS mean Domain Naming Service and it is used for resolving IP address to
names & names to IP address.
IP → Names
Names → IP
(53 Port)
7. what is Forward & Reverse Lookup in DNS ?

Ans: when we Convert IP address into names Called as Reverse Lookup.
while converting names into IP address Called as forward Lookup.
8. what is Ipconfig Command?

Ans: IPconfig Command is used to display IP informtion of the Computer assigned
like DNS IP address and gateway iP address.
9. what is Domain?
A) Domain as a Set of computers which n/w recognize by the Internet. It can be used
by Centrally administer Computers.
10. Tell me if your system is infected by a Virus •How will you Recover the Data ?
Ans: You need to re-Install another system, latest Antivirus Software and an O.S
with latest Patches. Before you start your Systems, Connect the infected HDD as
Secondary drive then scan & clean the Infected hard drive. once done, you can Copy
the files into the System.
11. what is the operating System (O.S)?

Ans: O.s acts as an interpreter b/w Computer application and hardware. It works as
an user interface.
12. what are the Types & operating systems (os)?

A) The 2 Types of os are
Nos → N/W Perating system Ex windows NT, 200, 20
Sos → Simple Perating system Ex windows 95, 98
13. Explain About VPN Server?

Ana: VPN → Virtual Pouvate Network..
It is a Private Communications n/w often used by Companies or organizations
to communicate Confidentally over a Public n/ω.
14. what is safe mode,how do you get to it, and what is it used for?
Ans: In order to reach Safe mode, Computer must be Restarted and by Pressing F8 key
before the os loads, you will arrive at the Selection screen of which you will
scoroll up to select "Safe mode". Safe mode is used to troubleshoot driver issues
and hardware issues.
15. what is Ping Command?

Ans: Generally the Ping Command is used to determine whether your Computer has
access to external resources or the internet.
16. what is a Group Policy?

Ans: Active Directoy assigns a Group Poricy to each new user added into the data
base. Group Policy Can restrict read/write or execute and restrict access to
network resources.
17. what as the .PST file ?

Ans: •PST as a file Extension used by Ms outlook archive file. An email Archived
would commonly be known as a .PST.
18. what as the dift. Yo Switch & Hub?

Ans: Hub Cam be used to Connect multiple computers to a single n/w..
Switch Gun be used to Create a multiple Segments of the same n/w.
19. How Can you take up a backup of Emails in MS Outlook?

An: To take a backup in the ms-outlook , You have go to Control Pannel, in the
Control Panel, you have to go under Mail Section and then open the Data file,
Select Personal folder and click on open file. After that, you have to Copy .PST
file and have to Paste it wherever you want the backuр.
20. what is Bus Speed?

Ans: The Rate of communication Speed b/w microprocess and RAM is known as Bus
speed.
21. How many Classes are there for "IP addresses" and what are the ranges?
Ans: Class A → 0-126
Class B → 128-191
Class C → 192 223
Class D → 224-239
Class E → 240 255
(127- lоорьаск)
22. what is the differences b/w Server os & Desktop OS?

Ans: → Server os gives Centralized administration for use
→ Desktop Os offers access only local administration.
23. what is BSOD ? How do you Troubleshoot it?

Ans: BSOD Stands for "Blue screen & Death" when there is some fault in os or
hardware, then windows Can't run the Progeram and gives a blue Screen with a Error
Code.
24. what is the SMTP & POP Server?

Ans: Pop stands for → Post office protocol. It is basically used for sending and
recieving the mail.
SMTP Stands for → Simple mail Transfer Protocol. it as used for mail
recieving Purpose in the network.
25. what is "Bootloader"?

Ans: Bootloader facilitates the loading of the operating System on the system. It
Enables the booting process and gives the os option to the users while starting
‫ا‬the system.
26. Diff b/w Pop 3 & IMAP ?

Ans: Pop is a Simple Protocol that only allows downloading messages from your inbox
to your local Computer.
IMAP is much more advanced and allows the user to See all the folders on the mail
server.
27. # Outlook Configuration

Ans: → Open outlook and select file > Add Account
→ on the nxt sareen, enter your Email address
→Select Advanced options, then check the box for "Setup my Account manually
manually" and select _______
→then Select account Type and Select IMAP click on next
→ Enter your Password and then select Connect.
28. OST:
offline storage table (Emails are stored in Exchang Seever)
The default location is -- users/Appdata/Local/ Microsoft/outlook.
•PST
Personal storage Table (Emails are stored in hard disk)
The default location as users/Appdata / Local / Microsoft outlook.
29. Diff b/w PST & OST ?

Ans: OST files are used to save data for offline use and are stored in Mx Exchange
Server. PST files are Personal folder data and stored on client hard disk.
30. If outlook is crashed?

Ans: If outlook is crashed then we rün it in safe mode.
(Hold Contorol ctrl and then open Outlook. It will run Safe mode.)
31. user is unable to Send or recieve Emails?

Ans: If user as not recieving the emails we check given Passwords is correct or
not, we check POP3 & SMTP Port numbers are correct & not.
POP → 110 SMTP → 25
32.Out-look Running slow?

Ans: Disable Add-ins.
33. IP Internet Protocol

MAC Media Access Contorol
NIC Network Interface Card
ISP Internet Service Provider
HTTP Hyper Text Transfer Protocols.
HTTPS Hyper Text Transfer Protocols Secure.
34. what as ADDS?

Ans: ADDS → Active Directory Domain Service. ADDS is a Data base which stores
user's Identity.
35. HDD → Hard disk Drive

SSD → Solid State Drive
ROM → Read Only Memory
RAM → Random Access Memory
BIOS → Basic Input/Output system
NTFS → New Technology File system
FAT → File Allocation Table
36. OS Installation :
↳ We need an ISO Image file either in a USB drive CD or DVD.

↳ Need enough storage
↳ RAM 8 GB
↳ Bootable Keys (ESC, F1, F12, DEL)
↳ Boot Settings → Selection the boot location
↳ Clean installation.
↳ Partitions.
↳ windows os will install.
37. OSI Model (open system Interconnect)

These are 7-layers.
1 Application Layer.
2) Presentation Layer
3) Session Layer Layer
4) Transport Layer
5) Network Layer
6) Data link Layer
7) Physical Layer.
38. TCP/IP Layer..

1) Application Layer
2) Transport Layer
3) Network Layer
4) Network Interface Layer.
39. FTP - File Transfer Protocol - 20

SSH - Secure Shell - 22
Telnet - Telnet (Remote login) - 23
SMTP - Simple mail Transfer Protocal - 25
DNS - Domain naming system - 53
HTTP - Hyper Text Transfer Protocol - 80
POP3 - Post office Protocol - 110
IMAP - Internet message Access Protocol - 143
HTTPS - Hyper Text Transfer Protocol Secur - 443
RDP - Remote Desktop Connection - 3389
40. Roles
1) Identifying & Resolving Technical issues
2) Worked on the Service now thickening tool.
3) updating Security Paches and Microsoft Patches as Per the latest update.
4) Adding Pc into Domain.
5) Check Pc's health status as Part of a Prevention and maintanance."
6) Worked on DHCP & DNS
7) Creatring local & Domain users.
8) Troubleshoot BSOD , RAM failure issues.
9) Installation and Configuration of ms outlook 2016 on client systems. イ
10) Resolving Trust Rélation Issues.
41. SCCM (System Center Configuration Manager)

The recomended Softwares are availble in SCCM. and installation of softwares
in SCCM.
42. Trust Relationship Error :
If user changes Password and it is not Synced with the domain server Then
"Trust Relation ship Error is occured".
43. Diff B/W work Model & Domain :

workgroup Model :
① workgroup models are home computers, we need a user account to login to
workgroup Pc/laptop.
No Centralization
Local Database.
Domain Model:
No need & user account to login to domain Pc, only Company Provides
username/password.
Centralized storage.
Centralized Management.
Centralized Authentication.
44. How to Add PC to Domain?

↳ Control Pannel
↳ system.
↳ Domain/workgroup change
↳ Select Domain
↳ click ok.

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1. what is a Active directory?

Ans: Active Directory is a Centralized management system and windows management

2. How to open Active Directory?

3. How to unlock an account?

4. How to Filter in active directory?

5. What is DHCP & why it is used for?

7. what is Forward & Reverse Lookup in DNS ?

8. what is Ipconfig Command?

11. what is the operating System (O.S)?

12. what are the Types & operating systems (os)?

13. Explain About VPN Server?

15. what is Ping Command?

16. what is a Group Policy?

17. what as the .PST file ?

18. what as the dift. Yo Switch & Hub?

19. How Can you take up a backup of Emails in MS Outlook?

20. what is Bus Speed?

Class C → 192 223

Class E → 240 255

22. what is the differences b/w Server os & Desktop OS?

23. what is BSOD ? How do you Troubleshoot it?

24. what is the SMTP & POP Server?

25. what is "Bootloader"?

26. Diff b/w Pop 3 & IMAP ?

27. # Outlook Configuration

29. Diff b/w PST & OST ?

30. If outlook is crashed?

31. user is unable to Send or recieve Emails?

32.Out-look Running slow?

33. IP Internet Protocol

34. what as ADDS?

35. HDD → Hard disk Drive

↳ We need an ISO Image file either in a USB drive CD or DVD.

37. OSI Model (open system Interconnect)

38. TCP/IP Layer..

39. FTP - File Transfer Protocol - 20

41. SCCM (System Center Configuration Manager)

43. Diff B/W work Model & Domain :

44. How to Add PC to Domain?

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