JIGJIGA UNIVERSITY

INSTITUTE OF TECHNOLOGY
DEPARTMENT OF COMPUTER SCIENCE
AN INTERNSHIP REPORT ON COMMERICIAL BANK OF ETHIOPIA,
CHELENKO BRANCH
Submitted By :-
N Names ID. No
o
1 Finte Abdi Yuya R/1229/13

Advisor name : Tahir Abdi

Oct, 2023
Jigjiga, Ethiopia
Declaration

We are hereby declare that the report entitled A Report on

Internship at Commercial bank of Ethiopia is our very own
authentic work, the undersigned student in the Department of
Computer Science, School of computing, institute of technology ,
Jigjiga university. The content of this document has never been
submitted to any institution. The reports are based on the
internship work done entirely on our own and not copied from
any other source. Note, however, other works or sources of
information used in the report have been cited.
Acknowledgement
Before all things, we extremely grateful to Allah and all of our
teachers who teach us an others supports us till know we would
like to thank our advisor Mr. Tahir Abdi for his encouragement,
guidance and support. we would like to thank Mr. Hanbese
kassun (manager of the company) whose encouragement
guidance and support for the initial to the final level enabled us
to develop and understand the activity and complete it on time.
Also, we would like to thank our family, friends and institute for
financial support and encouragement. Lastly, we offer regards
and blessings to all of those who support us in any aspect during
this field practice.
EXECUTIVE SUMMARY
Internship program is the best thing for student to change their
theoretical knowledge that get form the class by different course
into practical knowledge and to faces the real world situation
before taking a serious commitment. This internship minimizes
company`s costs used to train workers after the graduated and
employed. It also helps the students to develop different skill like
practical, interpersonal communication, entrepreneur and
leadership skill. During our internship period in CBE, for a period
of 45 day (form July 19 up to sept 4), I have been working in
different section for the company but during our stay we focus on
sections that related to our field computer science. we have
adopted a lot of social interaction with all coworkers of the
company and identified problems and discussed on the solution.
Besides to this we have given some recommendation to the
company.
List of tables
Table:1 challenges and measures taken

List of figure
Figure 1: Architecture of APTRA Vision
Figure 2: Example of ATM

List of Abbreviation
CBE : commercial bank of Ethiopia
ATM : automated teller machine

TABLE CONTENT
DECLARTION…………………………………………….
………………………………………………………..I
ACKNOWLEDGEMENT
………………………………………………………………………………………
II
EXECUTIVE SUMMRY
………………………………………………………………………………………
..III
LIST OF TABLE
………………………………………………………………………………………
…………….V
LIST OF
FIGURE……………………………………………………………………………
……………………..V
LIST OF
ABBREVATION……………………………………………………………………
…………………V
CHAPTER ONE 1.1 Introduction
………………………………………………………………………… 1
1.2 background of the organization
………………………………………………………………………… 1
1.3 Vision of the
Organization……………………………………………………………………
…………… 1
• Mission of the
Organization…………………………………………………………………
…………… 2
• Main Products and Services
……………………………………………………………………………… 2
• Main customer or end user of its product or
service……………………………………………. 5
• overall organization and work
flow……………………………………………………………………….6
Chapter 2. Overall internship
experience………………………………………………………………6
2.1 the way I get to the company
………………………………………………………………………..6
2.2 the section I have been
worked………………………………………………………………………6
2.3 The work flow in the section look
like………………………………………………………….. 7
 2.4 The work task that I have been
executing……………………………………………………… 7
2.5 How good I have been in performing work
task……………………………………………..8
2.6 Challenges I have been facing while performing work
task……………………………….8
2.7 Measures I have been taken in order to overcome these
challenge…………………. 9
Chapters 3.1 Over all benefit I gained from the
internship……………………………………….. 10
3.2 In terms of upgrading your theoretical
knowledge…………………………………………………10
3.3 In terms of improving interpersonal communication
skills…………………………………..10
3.4 in terms of improving team playing
skills…………………………………………………………….11
3.5 in terms of improving leadership
skill………………………………………………………………...11
3.6 in terms of understanding about work ethics related to
issues……………………………...11
3.7 in terms of updated
software…………………………………………………………………………
…12
Chapter 4. Conclusion and recommendation
…………………………………………………………16
4.1
Conclusion………………………………………………………………………
…………………………….16
4.2
Recommendation………………………………………………………………
……………………………16
REFERENCE
………………………………………………………………………………………
…………….17
APPENDICES……………………………………………………………………
………………………………..18
CHAPTER ONE
• Introduction
This internship report is based on practical experience at the
commercial bank of Ethiopia dire dawa district dire dawa branch.
This study selected five major objectives i.e. to know about the
present an overview of commercial bank of Ethiopia., to acquire
the knowledge about the overall activities done in banking
profession. The next part is Historical Background of the
Bank .During our internship program in this branch we have
found some lacings. we found that the credit policy is required for
better performance of the bank. After that we also found that the
some strengthens &weakness of commercial banks of Ethiopia
during our intern period. Finally we observed that commercial
banks of Ethiopia will ensure the better services to the people
and they will be more contribution on development of economy of
Ethiopia. We can simply say that Bank is financial organization
that deals with money. In modern age it is impossible to think a
country without bank. Banks play diversified role in an economy.
The most important task that is done by a bank is building of
capital. That is the key factor of the development of an economy.
The growth of the economy also depends on the performance of
the banking sector. Banks secure money of the society.
Government takes various monetary policies. These policies are
implemented with the help of banking sector. It is impossible to
do foreign trade without the help of bank. Banks provide services
that help the business sector a lot to carry on the business. For
example, giving guarantee, different types of certificate,
expertise advice to business people. Banks also help to establish
good faith among business persons. Its motto is to provide a
prompt and quick service to the clients. This report has been
prepared in the light of practical as well as theoretical knowledge.
During the internship program we have got a good idea about the
bank.

1.2 background of the organization

The history of the Commercial Bank of Ethiopia (CBE) dates
back to the establishment of the State Bank of Ethiopia in
1942. CBE was legally established as a share company in
1963. In 1974, CBE merged with the privately owned Addis
Ababa Bank. Since then, it has been playing significant roles in
the development of the country.

CBE is the pioneer to introduce modern banking to the

country. It has more than 1280 branches stretched across the
country. The leading African bank with assets of 565.5 billion
Birr as on June 30th 2018. Plays a catalytic role in the
economic progress & development of the country. The first
bank in Ethiopia to introduce ATM service for local users.
Currently, CBE has more than 18.8 million account holders and
the number of Mobile and Internet Banking users also reached
more than 1,736,768 as of June 30th 2018. Active ATM
cardholders reached more than 4.4 million. As of June 30,
2018, 1708 ATM machine and 11,796 POS machines were
available.
 It has a strong correspondent relationship with more than 50
renowned foreign banks like Commerz Bank A.G., Royal Bank
of Canada, City Bank, HSBC Bank,... CBE has a SWIFT bilateral
arrangement with more than 700 others banks across the
world.

CBE combines a wide capital base with more than 33,000

talented and committed employees. Pioneer to introduce
Western Union Money Transfer Services in Ethiopia early
1990s and currently working with other 20 money transfer
agents like Money Gram, Atlantic International (Bole), Xpress
Money,...

CBE has opened four branches in South Sudan and has been in
the business since June 2009. CBE has reliable and long-
standing relationships with many internationally acclaimed
banks throughout the world.
• Vision of the Organization
To treat our employees customers shareholder and our
communities with an attitude of services and appreciation .
• Growing our bank profitably to return dividends to our
shareholders and stock appreciation and
• Volunteering in our communities as bank ambassadors to
shoe that local really does
• To become world class commercial bank with reduced
environmental footprint, leading by example in 2025.

1.4 Mission of the Organization

We are committed to best realize stakeholders’ needs
without compromising the wellbeing of our environment and
society through Enhanced financial intermediation globally,
supporting national development priorities, deploying highly
motivated, skilled and disciplined employees as well as
 state-of-the-art technology. We strongly believe that
winning the public confidence and developing sustainable
business model are the basis of our success.
1.5 Main Products and Services
1. Deposit Products and Services
The Bank provides different deposit products and services
that enable customers to
save money and store valuable property.
o Savings Account
This is an interest-bearing deposit account. CBE offers
different types of Savings
Accounts designed to address needs of different sections of
the society.
o Demand Deposit Account
It is a non-interest-bearing account which is operated by
cheque.
o Fixed Time Deposit
This deposit account allows customers to deposit their
money for agreed term
without movement and receive a higher interest rate than
the prevailing interest
rate for savings. The minimum initial deposit is birr 10,000
or USD 5,000 or its
equivalent in EUR or GBP.
o Foreign Currency Account
This account is opened in USD, GBP or EUR by international
organizations,
foreigners, NGOs, embassies etc whose source of fund is
overseas and in foreign
currencies.
o Diaspora Account
This account is designed for Ethiopians and foreigners of
Ethiopian origin living
abroad and companies owned by them to deposit money in
USD, GBP or EUR.
o Safe Deposit Box

CBE gives rental service of safe deposit boxes for customers

to store their valuable
property.
• Credit Products and Services
CBE provides credit for working capital and expansion and
facilitation of local and
international trading activities. It also provides short,
medium and long term loans.

The following are the major loan types provided by CBE.

• Overdraft Credit Facility
• Merchandise Loan Facility
• Warehouse Receipt Financing
• Pre-shipment Export Credit Facility
• Agricultural Output Financing for Cooperatives/Unions Against a Forward
Delivery Contract with World Food Program (WFP)
• Import Letter of Credit Financing
• Back to Back Letters of Credit Financing
• Letter of Guarantee Facility
• Term Loans
 ✓ These types of loans granted for working capital and/or
project finance to be repaid within a specific period of time.
✓ The Bank extends Short-Term, Medium- Term and Long-
Term loans.
✓ Short-Term Loan is granted up to a maximum period of
three years.
✓ Medium-Term Loan has a maturity period longer than
three years, but not exceeding a maximum period of seven
years.
✓ Long-Term Loan has a maturity period longer than seven
years, but not exceeding a maximum period of fifteen
years.
Types of Term Loans:
✓ Motor Vehicle Loan
✓ Motor Vehicle Loan for Exporters
✓ Construction Machinery Loan
✓ Special Construction Machinery and Dump Truck Loan
✓ Infrastructure construction term Loan
✓ Investment Financing for Enterprises Operating in
Industrial Parks
✓ Partial Financing Term Loan
✓ Syndicate Loan
✓ Agricultural Term Loan
✓ Micro-finance institution loan
✓ Channel Financing
✓ Urban Utility Financing
✓ Consultancy Firm Financing
✓ Interbank lending
✓ Idea Financing
 ✓ Import letter of credit settlement loan
✓ Loan buyout
✓ Housing Development Loan
• Consumer Loans
A consumer loan is given to consumer individuals for
personal or household
purposes. CBE offers the following consumer loans.
✓ Condominium Loan
✓ Mortgage Loan for Ethiopian Diaspora
✓ Consumer Loans for Employees of International
Organizations and NGOs
o Personal Loan
o Automobile Loan
3. International Trade Service
CBE offers different types of trade service products and
services that facilitate
import and export activities.
• Documentary Credit
• Documentary Collection
• Advance Payment
• Consignment Basis Payment
• Guarantee
✓ Bid Bond
✓ Performance Bond
✓ Advance Payment Guarantee
✓ Loan Guarantee
✓ Retention Guarantee and
 ✓ Customs Duty Guarantee
• Franco Valuta Permit
• Small Items Export Permit
4. Money Transfer and Forex Services
• Local Money Transfer
• International Money Transfer
• SWIFT
• FCY Purchase
CBE purchases the following foreign currencies፡
• USD
• GBP
• EUR
• Swiss Frank
• Swedish Kroner
• Norwegian Kroner
• Danish Kroner
• Japanese Yen
• Canadian Dollar
• Saudi Riyal
• UAE Dirham
• Central Africa Frank
In addition to the above listed foreign currencies, CBE uses the
following currencies
in account to account transfer for import/export and
remittance purposes.
• Australian Dollar
• Chinese Yuan
 • Indian Rupee
• South African Rand
5. Interest Free Banking
Sharia-compliant finance or Interest Free Banking Service is
an alternative banking
service that operates based on the principles of Sharia
which prohibits at the core
the receipt and payment of interest as well as working in
areas forbidden by the
religion of Islam. CBE offers the following Interest Free
Banking Services:
• Deposit and Investment;
• Financing;
• Guarantee;
• Trade Service;
• Money Transfer (Hawallah); and
• Foreign currency exchange.
6. Electronic Payment Services
CBE provides different banking services via electronic
channels.
• CBE Birr
✓ Transfer Money
✓ Cash Out
✓ Buy Airtime
✓ Buy Goods
✓ Pay Bill
✓ Check Balance
✓ Others
 • ATM
• Forex ATM
• Mobile Banking
• Internet Banking
• Point-of-Sale Terminal (POS)
1.6 Main customer or end user of its product or
services
commercial bank, its primary customers or end-users are likely to
be individuals or companies who utilize its financial services.
Retail banking services are designed to meet the financial needs
of individuals. These customers may require accounts to save,
make payments, transfer money, or take out loans for personal
purchases such as homes or cars. Small business customers may
use the bank's services for savings accounts, business loans,
merchant services and other financial products.
Corporate banking services are typically targeted at larger
businesses, with needs such as long-term financing for capital
projects, corporate bank accounts, payment processing, and risk
management.

Other types of customers who may use Commercial Bank of

Ethiopia's products and services could include governments,
international organizations, and high net worth individuals.

Ultimately, any institution that requires access to banking

services is a potential customer of Commercial Bank of Ethiopia's
products. The bank's ability to meet the financial needs of a
diverse range of customers is critical to its success.
1.7 overall organization and work flow

Chapter 2
2. Overall internship experience
2.1 the way we get to the company
As the university academic curriculum the student who finish 3 rd
second semester computer science program student expected to
take the internship program. This done by taking by informal
latter or request from university linkage for internship place
certain period of time this formal latter or request let us to ask
different company to practice theoretical knowledge we have
learned so far for five semester change into practical knowledge.
But we were lucky to get an acceptance paper from commercial
bank of Ethiopia dire dawa district branch organization gave our
chance to train and take the acceptance paper. Starting form (19
July 2023) we went to commercial bank of Ethiopia organization
to join and practice the theoretical knowledge we have learned in
the class in different section of the industry. As we arrived first
day to company, we get good acceptance from our supervisor
and he told us the rule and regulation the organization before we
get to work then he introduced with the other IT director staff
workers, operators of the organization. CBE directorate gave the
positive answer to host as for the required period.
2.2 the section we have been worked.
During our study in CBE we have worked the places that are
related to computer science department.
Some the section the we have been worked flows are
• ATM management system
2.3 The work flow in the section we have been worked
How do we maintain ATM machine ?
In Commercial Bank Of Ethiopia there are many ways to maintain
ATM machine, to maintain ATM machine they use Three Steps
Types Of ATM Problem
In Mainly There Are Three problems those are
• Lost Communication problem
• Cash Out problem
• Hard Fault
• Lost Communication:- Is a type of ATM problems this
types of problem can occur when the network of ATM
system was does not works or when it was damages this
types of problem can fixed by Tele worker and Network
professions.
• Cash Out:- it is also a type of ATM Problem it can occur
when the ATM machine is Does not a money And when it
finish the money on the cassettes of money this types of
problem can fixed by Operator which means Branch
technician.
• Hard Fault:- This is one of ATM failures and this types of
problem occurs mostly and the causes of the failure are
when the power goes off while the ATM is operation and
various hardware problem occur.
• This types of crash has been fixed by IT Supporter or when
the problem need to technical treat At that time It
supporter can report in to Moti Engineering
In Commercial Bank of Ethiopia, there three types of malfunction
ATMs repaired by experts namely
• Operator(Branch technician)
• IS (IT Support)
• Moti Engineering
1, Operator (Branch technician) : - The main job of the
operators is to open the ATM machine and insert money when the
cash cassettes run out.
2,I S (IT Support) : - IT Support staff fix most of the ATM
malfunction such as hard faults, transaction problem, changing
ATMs cassettes, lost com problems if they are offline, bring them
back online and fix them if the system is down due to power
outages.
2.4 The work task that we have been executing
The work task, we have been executing during and internship
period were interested and helps us in so many ways. From those
such as the following are some benefits in have gained when we
were executing work task.
• Enable us to know how theoretical knowledge can be
changed into practical skill.
• Execute work task in short period of time.
• Learn and adapt the environment and condition.
• Initiate and inspire us to do more
• Interact with each other and team work

Some work task I have been executing during my internship

period are listed below
• Maintain computer.
• Troubleshooting
 • Update windows
• Install driver or software
• Activate windows

• Install and configure network.

• IP configuration

• Test and try to fix problem which already developed

system
• Manage database.
• Transaction management
Some material I have used when I execute work task are as
follow.
• Desktop computer
• Router, switch, patch panel and trucking
2.5 How good we have been in performing work task.
During my internship period performing task in a good manner
some qualities or discipline. Those qualities, discipline or the
other skill helps me to achieve and accomplish work task. As well
as good performing work task are needed in order to complete
work tasks efficient with in short period of time.
Some of below are help me to get be good at performing work
task.
• Study hard and ask question
• Sociable and adaptable with environment and employees
• Follow work ethics.
• Time management.
 • Prioritizing work task according to relevance and
importance
• Take risk and failure.

2.6 Challenges we have been facing while performing

work task
Everywhere there is a challenge even the reason why we student
learn is to solve a problem (challenge) that come in our life and
also the word engineering by its self is a systematic way of
solving a problem.
Internship gives us an experience and as well as challenge, we
faced challenges in our internship that we hadn`t anticipated.
When we get an obstacle in front of some situation we usually
assume that it is a good chance to know about new thing that
have to run smoothly and that the overall experience will offer
what we hoped for increasing our problem solving skill. In this
case an opportunity to grow both personally and professionally,
we found our self-faced with challenge that we don’t feel able to
handle before internship. But the two important thing to
remember things is to maintain professionalism and always and
always work to find that are mutually beneficial to all which will
help to solve the problem we have faced since we are a student,
we were a new for many things.

Below we tried to mention some of the challenge that we have

faced.
• Shortage of time and being new for practical work
• Due to lack of employee punctuality
• Due to the lack of experienced and motivated employee
• Due to lack of material
• Distance of organization, and lack of transport
• Weather condition, and physical challenge.
2.7 measures we have been taken in order to
overcome these challenge
To overcome the above challenge we have studied hard night
using the resource from the internet and from the networking and
we would like to thank our mentors, IT directorate staffs and
supervisor for their extreme support and the main reason we
overcome our challenge is that we work together as team.
Table:1 challenges and measures taken
n Challenges Measures taking
o
1 Distance of the Wake up early
organization
2 Weather condition Taking taxi
3 Being new for Study hard and ask
practical work daily
4 Shortage of time Manage time
effectively

Chapters 3
3.1 Over all benefit we gained from the internship
The main aim this internship program is changing the theoretical
education we have learned to the practical one. The main
objective of this practical attachment is to make the graduating
student to have sufficient practical experience that enables them
to perform effectively on their appropriate profession after
graduation. The practical attachment is very interesting and
helpful for the for the student. It helps the student observe the
work environment and gain experience for their future career. It
will also help the student to solve the real world problem by
applying all their learning time. However its is, from this
internship program we have got different skills.
Skills we have got and improved in our internship program are list
below
• Practical skill
• Theoretical knowledge
• Interpersonal communication skill
• Team playing
• Leadership skill
• About work ethics related issue
• Entrepreneur skill
3.2 In terms of upgrading your theoretical knowledge
Even if we have some vision in various courses learn in the class.
Briefly we know more while we saw really. We recall and relate
the theoretical knowledge with practical. While we do something
that force us to refer about the subject this make us to remember
and upgrade our self.
Some of theoretical knowledge we have gained during internship
period are listed below
• Learn about how to manage ATM
• Learn about how to test and fix system problem
• Apply class room theoretical part to real work
3.3 In terms of improving interpersonal
communication skills.
In the company, we were working with all the staff members and
any individual peacefully, by the experience we have gained from
our internship program.
In the internship period interpersonal communication skill is the
best thing because one way of learning, mutual exchange of
ideas information and skill, furthermore we can establish mutual
respect within the company, we were engaged during our
internship period at CBE team work. We tried to develop our
interpersonal communication skill by different from such as
speaking, writing and listing.
It has the following advantages;
• To handle information.
• Making productivity more fruitful.
• To become easier to work with.
• To persuade people.
• To improve relationship with others all staff members
peacefully and consideration for one another opinion
and inputs.
• To understand workers attitude.
• To know the work characteristics o the organization

3.4 in terms of improving team playing skills.

A team player is person who plays or work well as a member of a
team or group. Teams in organization need strong team player to
perform well to reach their goals. Team work is also needed to
share different experience alongside the work. During the
internship period we were doing some task in group. When we
were doing the entire project we had a role and even if task are
done individually by the respective person at different section of
the project, there are times at which different individual come
together to communicate with each other in order to reach for
the desired goals. And at times where everything becomes very
complex team work plays an important role in solving the
difficulties. The most important point in team playing skill is just
reaching an agreement from different on the work to be done. As
mentioned above we divided in team during the internship rime
and we have been working as team in order to solve some
problem and it helps us a lot in solving the problem easily. During
our internship time we have massively improved our team work
sprit. As well as our campus life sometimes we study in group
and sometimes individually. But during internship time there is no
individual thing even if we are performing our own task because
finally it is going to be integrated as one project to do we need to
work as team unless our work may valueless.

3.5 in terms of improving leadership skill.

Leadership is the ability of an individual or group of individual to
influence and guide followers or other members of an
organization. So leadership skill is very important to achieve a
goal and we tried to relate leadership skill with in our day to day
activities during internship period like making sound and
sometimes difficult decision, creating and articulating a clear
vision, establishing achievable goals and providing followers with
the knowledge and tools necessary to achieve those goals. In
other side leaders are found and required in most aspect of
society, from business to politics to religion community based
organization.
So, as mentioned above a leadership skill helps me in many ways
especially during internship period. Some of benefits we have
gained in terms of terms of improving leadership skills are listed
below.
• Self- confidence and openness to change
• Willingness to take risk and reactiveness in time of crisis
• Strong communication and management skills
• Creative and innovates thinking
• Perseverance in the face of failure

3.6 in terms of understanding about work ethics

related to issues
In today complex world, ethical conduct of workers is very
important for developing healthy working environment and
increasing productivity. The work ethic is a cultural norm that
advocates beings personally accountable and responsible for the
work that one does and is based on belief that work has intrinsic
value. The terms often applied to characteristics of people both
work and at play.
Work ethics include not only how one feels about their job, career
or vocation, but also how one does his/her job on responsibilities.
These involve attitude, behavior, respect, communication,
interaction and how one gets along with others. Work ethics
demonstrate many things about whom and how a person is. thus
employer expects employees to develop certain desirable trait
that will help them to perform their jobs well so that the company
can succeed. Ethical work conduct enables me in order to posses
appropriate behaviors in the work and so we develop proper
relationships with coworkers and it helps to create good working
environment. There two common types of ethics
• Personal ethics and
• Professional ethics.
Personal ethics
Personal ethics are values which are expected to be possessed by
all individuals in their life, and contribute a lot for a smooth
interaction among individuals and peaceful co- existence of a
society. What we gained in the company principles of personal
ethics include:
• Concern for the well-being of other
• Honesty, Integrity
• Fairness, and Responsibility
• Possessing a Positive Attitude, and Compliant to the law
Professional ethics
Professional ethics refers to the standards or a set of moral
principles for regulating behaviors of a certain defined profession.
The following are some of the common professional ethical
principles that we have gained in the internship period.
 • Punctuality: means keeping the companies work
beginning and ending time and to complete a given task
within the given period.
• Reliability: The worker should be qualified for the part he
is supposed to be performing. He/she must have
appropriate skill and knowledge for the task assigned.
• Honesty: Regarding this value each worker regardless of
its status should abstain from bad behaviors such as
cheating, bias, corruption etc.
• Cooperation: Each worker should interact and cooperate
with each other while working. That is because it is through
such system problems could be easily solved.
• Respect the rule and regulation of the organization.
In general, we have tried to understand both types of ethics we
mentioned above.
3.7 in terms of updated software.
In our internship period in the section of IT directorate we used
two application software to maintain ATM management.
IT Supporters use two applications to fix damaged ATMs
I, APTRA VISION
II, ACI

I, APTRA VISION : APTRA Vision’s are a type of website it helps

to view how many ATMS have a problem of hard fault, cash out,
lost com and need attention which means to help identify the
problems of ATMs. APTRA Vision’s ability to issue automated
remote commands brings a device back into service without the
need to send a technician on site. Financial institutions running
this type of automated diagnosis gain significant benefits in cost
and efficiency, by freeing help desk staff from simple, routine
tasks and reducing the number of First Line Maintenance
dispatches. APTRA Vision’s enhanced features such as inventory
management and software distribution allow you to efficiently
and accurately plan and administer upgrades and replacement
strategies.

APTRA Vision Architecture

Figure 1: Architecture of APTRA Vision

With the emergence of consumer experience as a major

competitive differentiator for retail banks, careful measurement
of your self-service channel performance is more important than
ever. Self service devices have become the go-to solution for
providing a more immediate and low cost channel for consumer
service.
With constant pressure to reduce costs and increase efficiency,
self-service is a key area that requires careful management and
analysis in order to maintain excellent consumer experience and
drive increased revenues.
Measuring business performance, operational efficiency, cost
control and revenue growth in real-time is a must and NCR APTRA
Vision can do it all. With a complete end-to-end view of your
network devices, APTRA Vision gives you the information and
data you need to take more decisive actions in the right areas, at
the right times.

Figure2: Example of ATM

II, ACI (
ACI is a type of Application whose purpose is to troubleshoot
ATM machines, it develops a broad line of software focus on
facilitating real time electronic payments. These product and
services are used globally by banks, financial intermediaries such
as third party electronic payment processor, payment
association, switch interchanges, merchants, corporation, and a
wide range of transaction generating endpoint, including
automated teller machine( ATM ).
We see the advantages of ACI as follows
• To check whether the transaction is working or not
• To check the ATM status
• To check the cash cassettes whether there is
money or not
• To view transaction and so on
The method we use check if the ATM is working is called ping. To
use ping, we first copy the IP address of the ATM from APTRA
Vision, then go to Start and type ping, then press space and then
paste the copied IP Address and call it inter. Then we can know if
the ATM is working or not.

3, Moti Engineering:-
Moti Engineering’s main job is to fix the problems that are
beyond the capabilities of the IT Supporter or the ones that needs
to be solved.
How to register Moti Engineering
• First we will call the ATM branches where there is a
malfunction and confirm
• Then Moti Engineering has its own website and by
entering the website we record the branch where the
ATM is located and when the transaction was stopped.
Chapter four
4. Conclusion and Recommendation
4.1 conclusion
The practical attachment that we have done for 45 days is an
attractive work and intelligence activities for professional field of
our work career opportunity. This practical attachment gives us
the experience, skill and knowledge on our job application for the
work activities performed professionally. Because practical
attachment helps to find the job opportunity practiced in different
organization to change better information accessibility in the
public services.
IT center of CBE organization established for the purpose of guide
how to communicate among each sector of work. During stay in
internships we have observed ATM management system and
learn as well. This internship was very fruitful to us because we
had to know what we apply during installation. We also learn new
concepts and new ways of working. To conclude, we think that
this internship was very beneficial to us as we learnt a lot, and it
made our discover work's in a real world.
4.2 Recommendation
We would like to recommend practical attachment is good way
basic acquired knowledge; however durations of the practical is
very short in the internships. Because of many course require
practices that we had learnt from 2ndb to 3rd year to cover the
theory one into practical. Such as application, maintenance. So,
the department increases duration of internship period to cover
all things, and also assign advisors for the student for
motivations.
References
• Documents and report of the CBE
• www.cbe.com
• Interview with supervisor
• Google
APPENDICES
As we mentioned above some about what we do during
internship period, it helps the reader to understand brief and
detail explanation that related to Computer science in
Commercial bank of Ethiopia(CBE) organization.
So, we motivated, and inspire to write some about the problems
or challenges faced in organizations, industries, teaching and
learning (example in universities, colleges, schools, and other
institutes) with in their possible and appropriate solutions.
Some of them are listed below.
IT challenges facing or problems in organizations: The main
problems are high cost of getting, installing, operating,
maintaining, and replacing IT systems, use of unlicensed software
,outdated hardware and software systems, lack of technical
support for maintenance of systems and also other challenges
like ever increasing demands for transformation, customer
experience, growing cybersecurity and data privacy threats,
advancing data opportunities, geopolitical impacts, workload,
skills gaps, budget are main challenges of IT in industries and
companies.
Problems or challenges in integrating IT in teaching and
learning: The major barriers were lack of genuine software,
inadequate computer in the classroom, low speed internet, lack
of motivation from both teacher and student side to use IT, lack
of proper training skills, unavailability of latest IT equipment, lack
of expert technical staff, poor administrative support and poor
courses.
To overcome from challenges or problems those I explained in
the above, we take different method and procedure with in
appropriate skills and knowledge as follows.
• Understand and identify the key components of IT
capability.
• Make holistic judgments against broad criteria when
assessing IT capability.
• Promote learning progression in the development of
concepts, knowledge, skills and confidence applied to
tasks depends on the range and type of problems tackled.
• Reinforce a positive outlook, ask question to understand
the problem, be open- minded, look down on a problem,
define the problem completely, think logically, and each
other related.

In generally, IT has contributed a lot to change our

everyday life. It plays a vital role in today’s personal,
commercial, social networking, education, home and
domestic activities, health, banking, employment and
many others.