®

REFERENCE
MANUAL

Troubleshooting and Diagnostics

Wireless Monitoring Systems

Wireless Remote Mobile Link™

Wireless Advanced Module Mobile Link™ Wi-Fi
Wireless Local Monitor

S TA N D B Y G E N E R AT O R S
Safety Read This Manual Thoroughly
Throughout this publication and on tags and decals This diagnostic manual has been written and published
affixed to the generator, DANGER, WARNING, and by Generac to aid qualified Generac dealer technicians
CAUTION blocks are used to alert personnel to special and company service personnel when servicing the
instructions about a particular operation that may be products described herein.
hazardous if performed incorrectly or carelessly. Observe It is assumed that these personnel are familiar with the
them carefully. Their definitions are as follows: servicing procedures for these products, or like or similar
products manufactured and marketed by Generac, and
DANGER that they have been trained in the recommended
servicing procedures for these products, including the
Indicates a hazardous situation which, if not avoided, use of common hand tools and any special Generac tools
will result in death or serious injury. or tools from other suppliers.
(000001) Generac could not possibly know of and advise the
service trade of all conceivable procedures by which a
service might be performed and of the possible hazards
WARNING and/or results of each method. We have not undertaken
any such wide evaluation. Therefore, anyone who uses a
Indicates a hazardous situation which, if not avoided, procedure or tool not recommended by Generac must
could result in death or serious injury. first satisfy themselves that neither his nor the products
safety will be endangered by the service procedure
(000002)
selected.
All information, illustrations and specifications in this
CAUTION manual are based on the latest product information
available at the time of publication.
Indicates a hazardous situation which, if not avoided,
could result in minor or moderate injury. When working on these products, remember that the
electrical system and engine ignition system are capable
(000003) of violent and damaging short circuits or severe electrical
shocks. If you intend to perform work where electrical
NOTE: Notes provide additional information important to terminals could be grounded or touched, the battery
a procedure or component. cables should be disconnected at the battery.
Any time the intake or exhaust openings of the engine
These safety alerts cannot eliminate the hazards they
are exposed during service, they should be covered to
indicate. Observing safety precautions and strict
prevent accidental entry of foreign material. Entry of such
compliance with the special instructions while performing
materials will result in extensive damage when the
the action or service are essential to preventing
engine Is started.
accidents.
During any maintenance procedure, replacement
fasteners must have the same measurements and
WARNING strength as the fasteners that were removed. Metric bolts
and nuts have numbers that indicate their strength.
CANCER AND REPRODUCTIVE HARM Customary bolts use radial lines to indicate strength
www.P65Warnings.ca.gov. while most customary nuts do not have strength
(000393a) markings. Mismatched or incorrect fasteners can cause
damage, malfunction and possible injury.

ii Diagnostic Repair Manual

 Table of Contents
Safety ........................................................................ ii
Read This Manual Thoroughly .................................. ii
Section 1 Wireless Remote and Mobile Link™........1
Wireless Monitor .......................................................1
Wireless Basic Troubleshooting ................................1
Wireless Advanced Module ......................................2
Wireless Advanced Features ....................................2
Wireless Advanced Troubleshooting ........................2
Mobile Link™ ............................................................3
Diagnosing Mobile Link Communication
to Controller ..............................................................4
Wireless Local Monitor ..............................................4
Wireless Local Monitor General Operation ...............5
Troubleshooting ........................................................7
Quick Reference Chart .............................................8
Section 2 Mobile Link™Wi-Fi Module.......................9
Pre-Installation Signal Strength Test ........................9
Connect to Home Network ........................................9
Before Starting ..........................................................9
Wi-Fi Setup at Generator Controller .........................9
Unsuccessful Network Connection .........................16
Download Mobile Link and Complete Registration .22
Disable Wi-Fi ...........................................................22
Reset Wi-Fi to Factory Default Settings ..................22
Wi-Fi Troubleshooting .............................................23
Diagnosing Wi-Fi Communication to Controller ......24
WiFi Module Voltage Tests .....................................24
Terms and Acronyms ..............................................25

Diagnostic Repair Manual iii

 Table of Contents

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Diagnostic Repair Manual iv

 Section 1 Wireless Remote and Mobile Link™
Wireless Monitor buzzer will pulse twice to indicate it has been silenced.
The buzzer will not reactivate until a new alarm has been
See Figure 1-1. This wireless device provides three detected.
basic alerts indicated by colored LEDs.
The wireless monitor display unit updates the status of its
Green LED (A) – Generator OK indicates one of the LED's every 30 to 60 seconds. To conserve power and
following conditions: extend battery life, the LEDs are not lit continuously:
• The controller on the generator is set to AUTO, no instead they are briefly flashed as indicated above.
alarms are present. The generator is ready to start
and run or is running. Wireless Basic Troubleshooting
• The controller on the generator is set to Manual.
The engine is running and no alarms are active. Pairing the Generator Transceiver with the
When active, the green LED will flash once every 10 Display Unit
seconds.
See Figure 1-1 for the location of the “Pair/Reset” button
Yellow LED (B) – Maintenance Needed indicates that (D) on the display unit.
either a Generator Warning is present or generator
1. Place the display unit against the generator
maintenance is required. The generator will not be
transceiver as shown in Figure 1-2, then
prevented from running when the yellow LED is on.
immediately press and hold the “Pair/Reset” button
When active, the yellow LED will flash once every two (2)
on the display unit.
seconds.
Red LED (C) – Contact Dealer indicates any one of the
following conditions:
• The controller on the generator is set to Off.
• The generator has not been registered.
• A Generator Alarm is present.
• The controller has been powered up, but the
Installation Wizard procedure has not been
completed.

002457
B
Figure 1-2. Place the Display Unit Against the
C Generator Transceiver

2. The yellow LED will begin flashing after about three

seconds, indicating the modules are in pairing
mode. Release the “Pair/Reset” button on the
display unit and move the display unit away from
D
the generator transceiver.
002456
3. The Yellow LED will continue to flash during the
Figure 1-1. Wireless Monitor pairing process.
4. Once the two modules have been successfully
If a generator alarm is present the generator will not start paired the yellow LED will stop flashing and the
and run in the event of a utility loss, or will be green LED will begin flashing.
automatically shut down if the engine is already running. 5. Press and release the Pair/Reset button to
When active, the red LED will flash once every second. complete the pairing process. At this time the
The internal buzzer will sound once every 30 seconds green LED will stop flashing and the display unit
when the red LED is on. The buzzer can be silenced by will enter its normal mode of operation.
briefly pressing and releasing the Pair/Reset button; the

Troubleshooting and Diagnostics Wireless Monitoring Systems 1

Section 1 Wireless Remote and Mobile Link™

NOTE: If the controller is still set to OFF the red LED will The display is intended to show the status of the
begin to flash, indicating the generator is in Alarm Mode. generator and to give warning if the system is in an alarm
Do not confuse this flashing red LED with Failure To Pair state. It also provides the following functions:
described below. • Permanent time/date stamped history of generator
NOTE: The magnets in the display unit activate a alarms.
magnetic reed switch in the generator transceiver in Step • Allows for remote testing of generator start and
1. The relative positioning of the two units needs to be as transfer functions (when utility power is present).
shown in Figure 1-2 to activate the magnetic reed switch.
• Facility to set an exercise time and day from the
Failure To Pair display.

If the two modules fail to pair up within 30 seconds, the

• A separate battery backed clock (with date) which
yellow LED will stop flashing and the red LED will begin is synchronized to the generator clock. If power is
to flash. If this happens proceed as follows: removed from the generator, the time and date will
automatically be restored from this clock.
1. Press and release the Pair/Reset button to stop the
red LED from flashing. • Ability to add extra displays.
2. Verify that good non-rechargeable AAA 1.5V • Graphing capability for trending of Engine RPM,
batteries are installed. Utility Voltage and Battery Voltage.
3. Check the wiring to make sure all the plugs are
fully inserted. Wireless Advanced Features
4. Repeat the pairing process from Step 1. One of the most commonly used features on the device
is the ability to test the functions of the generator. The
Results “TEST” menu provides the option to remotely start, start
1. If the link is established, discontinue troubleshoot- and transfer, and stop the generator. This feature only
ing. works when Utility voltage is available and the controller
is set to AUTO.
2. If the link continues to fail, replace the wireless
remote and transmitter. NOTE: The remote cannot disable or prevent the
generator from running. The only method to disable the
Wireless Advanced Module generator is by cycling the controller the OFF.
The wireless display system consists of a wireless Some operational rules apply when using the “TEST”
transmitter and a remote monitor display. The system has feature and are not due to product failure:
a “line of sight” range of about 300 feet but this will be • The generator can only be shutdown if it was
reduced if the signal must go through walls, floors, etc. started via the remote. It will not respond to the
command if running in a Utility failure.
• When the command has been given for a start and
transfer to occur the generator will stay running
until the “STOP” command has been given. The
generator will then run for a 1 minute cool down
period.

Wireless Advanced Troubleshooting

Resynchronizing the Radio After Battery
Disconnection or In the Event of Loss of
Communication
002458
If the battery is ever disconnected from the generator, the
Figure 1-3. Wireless Advanced Module radio system will stop working and will not automatically
resynchronize. To resynchronize the system, follow the
NOTE: Some building materials may completely block steps shown below:
the passage of the signal. For example: steel beams,
metal siding, foil radiant barrier insulation. 1. Verify the display unit has working batteries.
2. Turn the display unit off using the slide switch on
the side of the unit.
3. Take the display unit to the generator.

2 Troubleshooting and Diagnostics Wireless Monitoring Systems

 Section 1 Wireless Remote and Mobile Link™

4. Open the generator lid and set the generator 12. Turn it off and back on again. (this is just to get it
controller to OFF. out of sleep mode which it may have entered on
5. Remove the enclosure panel from the front of the battery power).
generator enclosure.
Results
6. Locate and disconnect the radio connector under
the generator display panel.* 1. If the link is established, discontinue troubleshoot-
ing.
NOTE: *The radio connector has a white connector with
2. If the link fails to establish, repeat Steps 6-8 using a
gray cable. Remove the connector by squeezing the
different channel.
locking tab and pulling the connector down. Carefully use
a pliers if necessary. 3. If the link continues to fail, replace the wireless
remote and transmitter.
7. Turn on the display unit and navigate to the RADIO
menu.
Mobile Link™
8. Select “RESET RADIO” and immediately (within 5
seconds) put the connector back into the controller
(removed in Step 6).
The display unit will begin searching for the generator. Up
to one minute will pass while the remote unit and
generator synchronize. Once the generator is found, the
radio link is established and the settings will be
remembered.
9. Install the front enclosure panel and close the lid.
10. Set the controller to AUTO.
11. Return the display unit to its original location and
connect it to the wall transformer. 002459

Figure 1-4. Mobile Link Unit

Table 1-1. Mobile Link Troubleshooting.

Problem Cause Correction

All LEDs off 1. No power to Mobile Link unit. 1. Check the 5 Amp fuse located on the yellow harness wire.
2. Check harness is connected to battery properly. Yellow to (+)
Battery/ Black to (-) Battery.
3. Re-seat connector to Mobile Link.
4. Replace cable.

Top LED off 1. Unit not enrolled. 1. Enroll Mobile Link at www.StandbyStatus.com.
2. Verify Mobile Device Number is enrolled at www.StandbySta-
tus.com and enrolled number matches Mobile Device Number
(MDN) of the Mobile Link unit.

Middle LED flashing 1. Poor connection. 1. Re-seat connector at generator controller and Mobile Link.
2. Replace cable.

Bottom LED off 1. No cellular network connection. 1. Check cellular coverage in your area.
2. Mobile Link in “Suspended” mode. Contact Customer Service
for assistance at 1-888-436-3722.

Bottom LED flashing 1. Cellular connection pending. 1. Network connection established. Awaiting server response.
2. Server may be down. 2. Wait for problem to resolve itself.*

* The Mobile Link will retry several times before resting and retrying later. The full retry cycle lasts for about one (1) hour and
includes several resets of the internal cellular modem. When these resets occur, the Mobile Link will indicate a loss of the cellular
network connection until it is reestablished. If the end of the retry cycle has been reached without successfully completing
communication with the server, the Mobile Link will rest for an hour, and then start another retry cycle. This rest period can be
interrupted by switching the generator from OFF to AUTO. The Mobile Link will continue this cycle until it successfully connects to
the server and receives a response.

Troubleshooting and Diagnostics Wireless Monitoring Systems 3

Section 1 Wireless Remote and Mobile Link™

Diagnosing Mobile Link Chart 2 – Back Probe at Evolution Controller

Communication to Controller (All connectors plugged in) All voltages +/- 0.5 volts
A flashing middle LED on the Mobile Link controller DM Negative lead DM Positive lead
indicates a loss of communication between the Mobile on Battery NEG on Battery POS
Link unit and the generator controller. Pin 7, Wire 388 4.4 to - 5.3 VDC 18.3 to 19.4 VDC
The problem can be the generator controller, the Mobile Fluctuating Fluctuating
Link controller, or the harness between the two units. Pin 8, Wire 387 6.0 to - 6.8 VDC 19.8 to 20.5 VDC
To determine the problem, perform voltage checks Fluctuating Fluctuating
according to the charts below. This will help determine
whether the Mobile Link controller or the generator Chart 3 – Back Probe at Mobile Link connector
controller is at fault. (Mobile Link connector unplugged) All voltages +/- 0.5 volts
Three wires are used to communicate between the DM Negative lead DM Positive lead
Mobile Link controller and the generator controller. The on Battery NEG on Battery POS
SHLD wire is connected to the Mobile Link controller Pin 1, Wire SHLD 0 VDC 0 VDC
only. There are two communication wires (Wires 387 and
Pin 2, Wire 388 0 VDC Battery Voltage
388) connected between the two controllers.
Pin 3, EMPTY EMPTY EMPTY
First, verify that the harness is plugged in correctly and
that the generator starts and runs properly. If the harness Pin 4, Wire 0 0 VDC Battery Voltage
is plugged in correctly and there is still no Pin 5, Wire 387 - 8.56 VDC 22.33 VDC
communication, disconnect both ends of the harness. Pin 6, Wire 13A Battery Voltage 0 VDC
Perform a continuity test on the wires in the harness to
If no voltages are indicated based on this chart the controller
verify that they are not shorted between one another, and
is at fault.
there are no opens except for the shield wire, which is
connected to the Mobile Link connector only.
There are four charts. Charts 1 and 2 are used with all Chart 4 – Back Probe at Evolution Controller
connectors connected while back probing each wire to (Mobile link plugged in Evolution connector unplugged) All
battery ground (-) and to battery positive (+). voltages +/- 0.5 volts

Charts 3 and 4 determine the voltage output from each DM Negative lead DM Positive lead
on Battery NEG on Battery POS
unit while the other end of the harness is disconnected.
Pin 7, Wire 388 - 5.5 VDC 19.3 VDC
Pin 8, Wire 387 0 VDC Battery Voltage
If no voltages are indicated based on this chart the Mobile
Link unit is at fault.
3 2 1 8 7 6 5
If all LEDs are on and Mobile Link is communicating
6 5 4 4 3 2 1 normally, then the power wire (13A), ground wire (0), and
fuse to the Mobile Link unit are good.
002460
If no LEDs are illuminated on the Mobile link unit, verify
Figure 1-5. Mobile Link Connector
that the power wire (13A), ground wire (0), and fuse to
the Mobile Link Unit are good.
Chart 1 – Back Probe at Mobile Link connector
(All connectors plugged in) All voltages +/- 0.5 volts Wireless Local Monitor
DM Negative lead DM Positive lead The Wireless Local Monitor consists of one transceiver,
on Battery NEG on Battery POS mounted on the generator, and a display unit, placed in a
Pin 1, Wire SHLD 0 VDC Battery Voltage convenient viewing location within the home or business.
The system has a “line of sight” range of about 600 feet,
Pin 2, Wire 388 - 4.2 to - 5.6 VDC 18.0 to 19.2 VDC
but this will be reduced when the signal must pass
Fluctuating Fluctuating
through walls, floors, etc. With this remote monitoring
Pin 3, EMPTY EMPTY EMPTY system, the status of the generator can be checked
Pin 4, Wire 0 0 VDC Battery Voltage easily from within the home or business.
The generator transceiver and display unit are shipped
Pin 5, Wire 387 -5.8 to -6.8 VDC 22.33 VDC
Fluctuating
from the factory paired. These units are pre-paired to
ensure communication and prevent cross-
Pin 6, Wire 13A Battery Voltage 0 VDC communication from other devices in the area.

4 Troubleshooting and Diagnostics Wireless Monitoring Systems

 Section 1 Wireless Remote and Mobile Link™

NOTE: Some building materials may completely block • Green - Good Signal Strength
the passage of the signal, for example, steel beams, • Yellow - Marginal Signal Strength
metal siding and foil radiant barrier insulation.
• Red - No Signal Strength
• The Wireless Local Monitor indicates the generator After 30 seconds, the unit will automatically exit the
status via three lights - Green, Yellow or Red. Signal Strength Test Mode. When this happens, the
• The Test button performs a Signal Strength Test. indicators alternately light to signal the transition back to
• The Battery Status Indicator provides low battery Status Mode.
status. NOTE: Extended or frequent use of the Signal Strength
• The Buzzer gives audible warnings in conjunction Test may deplete battery life.
with Yellow or Red lights. NOTE: The display unit will still work if the signal
A strength is yellow but battery life may be reduced.
B
Signal Strength Test Quick Reference Chart
Signal Strength Test is active - Display unit button must
be pressed for more than 5 seconds - Display unit lights
will go from providing current generator status to a
rotating light pattern to signal a change in function to a
Signal Strength Test Mode. It will repeat the rotating light
pattern when it exits Signal Strength Test Mode.
F
C D E 002461 Green Yellow Red
Meaning
Light Light Light
A. Test Button
Strong signal from Transceiver unit
ON OFF OFF
B. Buzzer - sounds with Yellow or Red Lights to Display unit.

C. Battery Status Indicator Weak signal from Transceiver to

OFF ON OFF
Display unit.
D. Green Light - Generator OK / generator operates
No signal from Transceiver to
OFF OFF ON
E. Yellow Light - Warning or Maintenance required / Base unit.
generator operates
F. Red Light - Alarm / generator shuts down Wireless Local Monitor General
Figure 1-6. Wireless Local Monitor Functions
Operation
The normal state of the display unit is to have no lights
active. This indicates that the generator has no problems.
Generator Compatibility
When any problems occur, the lights will indicate the
• This unit can be installed on all 2008 and later air- problem based on the information in this section.
cooled home standby units with an LCD display
and all 2010 and later liquid-cooled gaseous fuel Generator Transceiver Status Light
standby units. The unit can also be used on 2013
• The generator transceiver has a green status light
and later Evolution controlled liquid-cooled diesel
that indicates it has power and is communicating
fuel standby units.
with the display unit. This light can be viewed
• For liquid-cooled units, an additional adapter inside the generator compartment, through the wire
harness is required (model 006665-0). loom opening when the generator lid is raised.
• Maximum ambient temperature rating: 122 °F / 50 °C. • Solid light Green light - power present /
communication established
Signal Strength Test
• Flashing Green light - power present / no
The display unit is equipped with a Signal Strength Test communication
Mode. Press the Test button for five (5) seconds to enter
the Signal Strength Test Mode. The Green, Yellow and Display Unit Green Light (Generator OK or
Red lights will alternately light for a short period to Running)
indicate transition from Status mode to the Signal
Strength Test Mode. The unit will be in this mode for 30 During normal operation, if the generator is in AUTO and
seconds. During the Signal Strength Test: does not have any maintenance actions, warnings or
alarms active, no lights will be illuminated.

Troubleshooting and Diagnostics Wireless Monitoring Systems 5

Section 1 Wireless Remote and Mobile Link™

To verify the status of the generator, press the Test button If a generator alarm is present, the generator will not start
to show the status. If the generator is set to AUTO and no and run in the event of a utility loss or will be
alarms or warnings are present, the green light will automatically shut down if the engine is already running.
illuminate when the Test button is pressed. When active, the red light will flash once every five (5)
The green light will flash every five (5) seconds when the seconds.
generator is running either in AUTO or MANUAL. The internal buzzer will sound once every hour for five (5)
seconds when the Red light is on. During a period of
Display Unit Yellow Light (Maintenance Needed inactivity, the buzzer can be silenced by briefly pressing
OR Warning Active) and releasing the Test button; the buzzer will pulse twice
to indicate it has been silenced. The buzzer will not
The yellow light indicates either:
reactivate until a new alarm has been detected.
• Generator warning is present
NOTE: If the button is pressed while the buzzer is
• Generator maintenance is required. sounding, it may not be silenced.
NOTE: The generator will not be prevented from running
when the yellow light is on. Low Battery Indicator
When active and the generator is not running, the yellow The battery status indicator will flash every five (5)
light will flash once every five (5) seconds. If the seconds, and the buzzer will sound every 15 minutes
generator is running with a yellow light active, both the when a low battery is detected. The batteries should be
green and yellow lights will flash once every five (5) replaced immediately.
seconds. Once the batteries are replaced, check the status of the
The internal buzzer will sound once every four (4) hours generator by pressing the Test button to verify operation.
for one (1) second when the yellow light is active. During During a period of inactivity, the buzzer can be silenced
a period of inactivity, the buzzer may be silenced by by briefly pressing and releasing the Test button; the
briefly pressing and releasing the Test button; the buzzer buzzer will pulse twice to indicate it has been silenced.
will pulse twice to indicate it has been silenced. The The buzzer will not reactivate until a new alarm has been
buzzer will not reactivate until a new alarm has been detected.
detected.
NOTE: If the button is pressed while the buzzer is
sounding, it may not be silenced.

Display Unit Red Light (Check Generator Status,

Call Dealer If Necessary)
The red light indicates either:
• The AUTO/OFF/MANUAL button on the generator
is in the OFF mode
• A generator alarm is present.

6 Troubleshooting and Diagnostics Wireless Monitoring Systems

 Section 1 Wireless Remote and Mobile Link™

Troubleshooting

Problem Possible Causes Possible Corrective Actions

Generator transceiver light not The transceiver is not receiving power. Check for proper harness transceiver
illuminated Connection to generator transceiver may connection at the transceiver and
not be made. controller.
The transceiver is not receiving power. Check and replace fuse.
Fuse has failed, been damaged or is
removed from generator controller.
The transceiver is not receiving power. Check generator battery connections.
Generator battery is disconnected.
Generator transceiver light flashing The transceiver is not in communication Install or replace batteries.
with the display unit. Display unit may be out of range.
Display unit – Yellow and Red lights The generator transceiver is not Check the wiring harness and connections
are flashing communicating with the generator. between the Generator control panel and
the transceiver.
Problem Possible Causes Possible Corrective Actions
Display Unit – All lights flashing Display unit is out of range with generator Check range status by performing Signal
(Communication lost between transceiver. Strength Test – move display unit closer to
Generator Transceiver and Display generator until range is acceptable.
unit)
Generator transceiver is not Check for proper connection to transceiver.
communicating with generator controller or
Check for proper connection to controller.
is not receiving power.
The transceiver is not receiving power. Check and replace fuse.
Fuse has failed, been damaged or is
removed from generator controller.
The transceiver is not receiving power. Check generator battery connections.
Generator battery is disconnected.
Display Unit – No lights illuminate Dead batteries. Check and replace batteries.
when button pressed
Battery – Battery life is less than Low signal strength. Perform Signal Strength Test and relocate
expected to a location with higher signal strength, if
necessary.
Low signal strength Signal reduced due to travel through Perform Signal Strength Test and relocate
various mediums, such as, metal siding, to a location with higher signal strength, if
tinted or filtered windows, brick, multiple necessary.
walls or atmospheric conditions.

Troubleshooting and Diagnostics Wireless Monitoring Systems 7

Section 1 Wireless Remote and Mobile Link™

Quick Reference Chart

Green Yellow Red Light Battery Status Buzzer Meaning

Light Light Indicator
— — — Flash every 5 1 second every Replace batteries in display unit. Remove
seconds 15 minutes batteries to silence buzzer.
OFF OFF Flash every — 5 seconds Generator will not run. Alarm condition
5 seconds every hour reported. Press Test button to silence buzzer.
Buzzer will re-activate with new warning.
Flash every Flash every OFF — 1 second every Generator is running with warning. Press Test
5 seconds 5 seconds 4 hours button to silence buzzer. Buzzer will re-activate
with new warning.
OFF Flash every OFF — 1 second every Generator is not running, but will if needed.
5 seconds 4 hours Generator warning reported. Press Test button
to silence buzzer. Buzzer will re-activate with
new warning.
OFF Flash every Flash every — OFF The generator transceiver is not
5 seconds 5 seconds communicating with the generator controller.
Flash every OFF OFF — OFF Generator running normally.
5 seconds
ON OFF OFF — OFF Generator is standing by, ready to run. No
issues reported.*
Flash every Flash every Flash every — OFF Display unit has lost contact with transceiver
3 seconds 3 seconds 3 seconds unit.
* Display unit button must be pressed to obtain this status.

8 Troubleshooting and Diagnostics Wireless Monitoring Systems

 Section 2 Mobile Link™Wi-Fi Module

Section 2 Mobile Link™Wi-Fi Module

The Wi-Fi module is provided as standard equipment on • If the Wi-Fi signal is weak and the network cannot
2018 home standby units. Before the generator is be upgraded, the homeowner should consider
delivered to the installation site, perform the Pre- using the cellular based Mobile Link accessory.
Installation Signal Strength Test to determine if the
existing Wi-Fi signal is sufficient for use or if it must be
boosted.
Connect to Home Network
Successful connection to the home network must occur
before the user can access any of the features in the
Pre-Installation Signal Strength Test Mobile Link application. and communicate with the
NOTE: Most network routers automatically broadcast Mobile Link servers.
their Wi-Fi network name every few seconds. Network NOTE:
owners may choose to disable broadcasting, making the
home network invisible. • The connection process requires the installer (or
user) to be comfortable navigating various menus
1. See Figure 1-1. Position a mobile device in the and functions on the generator controller. If
proposed generator installation location. necessary, refer to the Owner’s Manual for
instructions on operating the keypad.
• For reference, a Wi-Fi Menu Map is provided at
the end of this section.

Before Starting
Verify the generator is registered and activated. To
activate the generator, visit www.activategen.com and
follow the prompts as directed.

Wi-Fi Setup at Generator Controller

001901

Figure 1-1. Test Wi-Fi Signal Strength Connect to Home Network When Internet is
Available on the Mobile Device
2. Set up a mobile device (smartphone, tablet, or
laptop) to detect Wi-Fi networks. The Wi-Fi connection process varies depending on when
it is performed:
3. See Figure 1-2. Verify the home Wi-Fi network is
being detected by the mobile device. Observe the • during initial setup and configuration of a newly-
Wi-Fi signal strength. installed generator, or
• on a previously installed and operating generator.
As part of the generator installation process, it is
recommended to connect Wi-Fi during the initial
generator setup and power-up. The activation code will
automatically be communicated to the generator
controller through Wi-Fi communication, provided the
B C generator has been registered and activated at
006150 www.activategen.com prior to making the Wi-Fi
Figure 1-2. Signal Strength Display connection. It also allows the user to select the operating
time zone immediately, keeping exercise time on track
and adjusting for Daylight Savings Time as needed.
• If the Wi-Fi signal is strong (B), the existing
network setup is acceptable. The Wi-Fi module will Begin the connection process by following the applicable
operate from its location on the generator. steps in the following table.
• If the Wi-Fi signal is weak (C) or fluctuating, or the
network is not available, the homeowner may need
to consider upgrading their wireless router. Any
signal boosters present in the system (e.g. a
repeater) should also be tested and upgraded if
necessary.
Troubleshooting and Diagnostics Wireless Monitoring Systems 9
Section 2 Mobile Link™Wi-Fi Module

Newly Installed Generator Previously Installed Generator

1. After the controller is powered up, the “Install Wiz- 1. See Figure 1-5. On the controller, press ESCAPE
ard” screen will appear, followed by a prompt to to access the first level options menu. Select
select the desired language (Figure 1-3). “Setup Wifi?” and press ENTER.

006624
006626

Figure 1-3. Select Language Figure 1-5. First Level Options Menu

2. Select the desired language, press ENTER, and 2. See Figure 1-6. Select “Yes?” and press ENTER.
proceed to the “Setup Wi-fi” prompt (Figure 1-4).

006625 006625

Figure 1-4. Setup Wi-Fi Prompt Figure 1-6. Setup Wi-Fi Prompt

3. Proceed to Continue Connection Process . 3. Proceed to Continue Connection Process .

Continue Connection Process NOTE: After 30 minutes, the controller will time out.
SETUP WIFI? will reappear on the controller display. If
1. See Figure 1-7. The controller display will change
YES is selected, the 30 minute countdown timer will
to SETUP WIFI NOW! along with a timer. You have
restart. If NO is selected, Wi-Fi setup will be bypassed.
30 minutes to connect the Wi-Fi.
2. See Figure 1-8. Using a browser on a mobile
device with Internet connectivity, go to
installml.com. Click “Let’s Go” to proceed.

006627

Figure 1-7. Wi-Fi Setup Screen

10 Troubleshooting and Diagnostics Wireless Monitoring Systems

 Section 2 Mobile Link™Wi-Fi Module

006628

Figure 1-8. Installml Home Page

3. See Figure 1-9. Click “Continue” when the 006630

preparation screen appears. Figure 1-10. Connection Screen

5. See Figure 1-11. Select your country and time

zone.

006629 006631

Figure 1-9. Preparation Screen Figure 1-11. Select Country and Time Zone
4. See Figure 1-10. Connect to the generator Wi-Fi 6. See Figure 1-12. Select the homeowner’s network
network (MLGXXXX) using a Wi-Fi enabled mobile name from the drop-down list.
device. Then, return to the browser and click “I’m
ready.” NOTE: If the homeowner’s network is invisible, select
“Manual Configuration” from the drop-down list and enter
the network credentials.

Troubleshooting and Diagnostics Wireless Monitoring Systems 11

Section 2 Mobile Link™Wi-Fi Module

006634

006632 Figure 1-14. Establishing Server Connection

Figure 1-12. Select Homeowner’s Network
9. See Figure 1-15. Once a successful connection is
7. See Figure 1-13. Enter the homeowner’s network made to the network, the controller display will
password and click CONNECT. show the homeowner’s network name.

006633

Figure 1-13. Enter Password

8. See Figure 1-14. The generator will attempt to

connect to the server.

006635

Figure 1-15. Successful Connection

10. Return to the generator controller and continue

generator setup through the Install Wizard.
11. Verify controller firmware is up to date by selecting
Update From: WiFi. Any updates will be
automatically loaded.
This completes the connection process. Proceed to
Download Mobile Link and Complete Registration .

12 Troubleshooting and Diagnostics Wireless Monitoring Systems

 Section 2 Mobile Link™Wi-Fi Module

Unsuccessful Network Connection

If the connection attempt fails:
• The “You’re Connected!” page will not appear.
• See Figure 1-16. The controller displays “Setup Failed...Retry?”

006636

Figure 1-16. Wi-Fi Setup Failure Screen

Proceed to Retry Network Connection if either

condition exists.

Connect to Home Network When Internet is NOT Available

on the Mobile Device
The Wi-Fi connection process varies depending on when
it is performed:
• during initial setup and configuration of a newly-
installed generator, or
• on a previously installed and operating generator.
As part of the generator installation process, it is
recommended to connect Wi-Fi during the initial
generator setup and power-up. The activation code will
automatically be communicated to the generator
controller through Wi-Fi communication, provided the
generator has been registered and activated at
www.activategen.com prior to making the Wi-Fi
connection. It also allows the user to select the operating
time zone immediately, keeping exercise time on track
and adjusting for Daylight Savings Time as needed.
Begin the connection process by following the applicable
steps in the following table.

Troubleshooting and Diagnostics Wireless Monitoring Systems 13

Section 2 Mobile Link™Wi-Fi Module

Newly Installed Generator Previously Installed Generator

1. After the controller is powered up, the “Install Wiz- 1. See Figure 1-19. On the controller, press
ard” screen will appear, followed by a prompt to ESCAPE to access the first level options menu.
select the desired language (Figure 1-17). Select “Setup Wifi?” and press ENTER.

006624 006626

Figure 1-17. Select Language Figure 1-19. First Level Options Menu

2. Select the desired language, press ENTER, and 2. See Figure 1-20. Select “Yes?” and press ENTER.
proceed to the “Setup Wi-fi” prompt (Figure 1-18).

006625

006625 Figure 1-20. Setup Wi-Fi Prompt

Figure 1-18. Setup Wi-Fi Prompt
3. Proceed to Continue Connection Process .
3. Proceed to Continue Connection Process .

Continue Connection Process 2. Connect to the generator Wi-Fi network

(MLGXXXX) using a Wi-Fi enabled mobile device.
1. See Figure 1-21. The controller display will change
to SETUP WIFI NOW! along with a timer. You have 3. After the connection is established, open a web
30 minutes to connect the Wi-Fi. browser and type 192.168.51.1 in the address bar.
NOTE: The setup page can also be launched by
scanning the Quick Response (QR) Code on the Wi-Fi
data label with your mobile device if so equipped.
4. See Figure 1-22. Select your country and time
zone.

006627

Figure 1-21. Wi-Fi Setup Screen

NOTE: After 30 minutes, the controller will time out.

SETUP WIFI? will reappear on the controller display. If
YES is selected, the 30 minute countdown timer will
restart. If NO is selected, Wi-Fi setup will be bypassed.

14 Troubleshooting and Diagnostics Wireless Monitoring Systems

 Section 2 Mobile Link™Wi-Fi Module

006631

Figure 1-22. Select Country and Time Zone

006633

5. See Figure 1-23. Select the homeowner’s network Figure 1-24. Enter Password
name from the drop-down list.
7. See Figure 1-25. The generator will attempt to
NOTE: If the homeowner’s network is invisible, select connect to the server.
“Manual Configuration” from the drop-down list and enter
the network credentials.

006634

Figure 1-25. Establishing Server Connection

006632 8. See Figure 1-26. Once a successful connection is

Figure 1-23. Select Homeowner’s Network made to the network, the controller display will
show the homeowner’s network name.
6. See Figure 1-24. Enter the homeowner’s network
password and click CONNECT.

Troubleshooting and Diagnostics Wireless Monitoring Systems 15

Section 2 Mobile Link™Wi-Fi Module

Retry Network Connection

See Figure 1-28. Wi-Fi network connection may fail if
incorrect information is entered during setup, such as a
wrong network SSID or password. If “Setup Failed”
displays on the controller, press “Yes” and follow the Wi-
Fi setup process from the beginning.

006636

Figure 1-28. Wi-Fi Setup Failure

Reconnection
Reconnection to Wi-Fi will be required if there are any
changes to the homeowner’s network; for example, a
new router or ISP, a new password, etc. To reconnect to
the network:
1. See Figure 1-29. From the main controller display,
navigate to the Wi-Fi menu and press ENTER.

0066327

006635
Figure 1-29. Select Wi-Fi Menu

Figure 1-26. Successful Connection 2. See Figure 1-30. Use Up/Down and ENTER
buttons to scroll to the REDO WIFI SETUP? page.
9. Return to the generator controller and continue Select YES.
generator setup through the Install Wizard.
10. Verify controller firmware is up to date by selecting
Update From: WiFi. Any updates will be
automatically loaded.
006638
This completes the connection process. Proceed to
Figure 1-30. Redo Wi-Fi Setup Page
Download Mobile Link and Complete Registration .
3. See Figure 1-31. The controller will display
Unsuccessful Network Connection SETUP WIFI NOW! with a timer. You have 30
See Figure 1-27. If the connection attempt fails, the minutes to connect Wi-Fi. Return to the Wi-Fi
controller displays “Setup Failed...Retry?” Setup process.

006627

Figure 1-31. Wi-Fi Setup Screen

NOTE: Reconnection may take a few minutes. Observe

the controller screens closely and follow display
instructions when prompted.

006636

Figure 1-27. Wi-Fi Setup Failure Screen

Proceed to Retry Network Connection if either

condition exists.

16 Troubleshooting and Diagnostics Wireless Monitoring Systems

 Section 2 Mobile Link™Wi-Fi Module

Wi-Fi Menu Map

Wi-Fi configuration and setup screens are accessed through a series of menu options on the generator control panel.
To enter the Wi-Fi menu, select “WIFI” at the lower left of the control panel screen and press ENTER.
Figure 1-32 is a sequential map of Wi-Fi menu screens. Descriptions are provided in the accompanying table.

SYSTEM DATE/TIME
1 WIFI
10
SUB MENUS

REDO WIFI SETUP? REDO WIFI SETUP?

Follow
“Reconnection”
ĸ1Rĺ – Yes + process

2 WIFI SIGNAL xx%

űűűűűű
9 PING
ENTER TO SEND
SENDING PING PING SUCCESS
3/($6(:$,7 ESC TO RETURN

3
CONNECTION: 8 WIFI SSID:
(network name)
OK

4 WIFI VERSIONS:
:,),[[[[[[:,), 7 WIFI IP ADDR:
[[[[[[[[

5 SETUP IP ADDR:

6 SETUP SSID:
MLGxxxxx
005797


1 Generator Allows the operator to navigate to other pages or sub-menus by using the arrow keys and the
Main Menu Page ENTER button.
2 Wi-Fi Signal Strength Displays home network connection strength from zero to 100%
3 Connection Status “OK” indicates a successful connection to the home network. Display alternately cycles
between “OK” and the home network name.
4 Wi-FI Versions Displays Wi-Fi firmware and hardware versions
5 Setup IP Address This displays the IP address used to set up Wi-Fi. Refer to Connect to Home Network
When Internet is NOT Available on the Mobile Device if no IP address is present.
6 Setup SSID The network name broadcast by the Wi-Fi module while the unit is in AP mode. The name
begins with MLG, indicating “Mobile Link Generator.”
7 Wi-FI IP ADDR Displays the IP address that the generator is using to connect to the homeowner’s network
8 WI-FI SSID The network name to which the generator is connected
9 PING Pressing ENTER launches a multi-step check to verify a successful connection to the home
network.
10 REDO Wi-FI Setup Allows the user to restart the Wi-Fi connection process. Refer to Reconnection if selecting
“Yes.”
Figure 1-32. Wi-Fi Menu Map

Troubleshooting and Diagnostics Wireless Monitoring Systems 17

Section 2 Mobile Link™Wi-Fi Module

FIRMWARE Vx.xx Install Wizard "Language"

Enable WiFi?
HARDWARE Vx.xx …………………………. "<- XXXXX ->"

"- English +"

"- Espanol +"
" - YES +"
"- Francois +"
"- NO +"
"- Portugues +"
"DANISH"
"DUTCH"
"FINNISH"
"GERMAN" Yes No
"ITALIAN"
"SWEDISH"
Connecting To WiFi.. " Fuel Selection"
ESC To Return "<- XX ->"

Connected to: Connected to: "- LP +"

“Router SSID” XXXXX "- NG +"

This menu
Connected to: only appears
Set output voltage
“Router IP” in 50Hz units.

WiFi Signal: XX% Cold Smart Start

#########

" - YES +" Go to Activegen.com

Generator Activated Looking For
"- NO +"
Press Enter Activation Code….

Looking For Serial 1234567890

Activation Code…. Pass Code xxxxx
" Fuel Selection"
Product Registered?
"<- XX ->"
Select Hour (0-23"
" - YES +" "- NG +" Activated
"- NO +" "- LP +"

Select Minute (0-59)

Cold Smart Start

No Yes Select Month

" - YES +"
"- NO +"
Looking For
Go to Activegen.com Select Date
Activation Code….

Current Date & Time

Enable WiFi? xx/xx/xxxx xx:xx
Select Year

Install Wizard Install Wizard

Set Exercise Set Exercise
These menus
do not appear in
EcoGen units. Exercise Time
Set Exercise
xx:xx xxx Biweekly
These menus
do not appear in
EcoGen units.
Update from: <USB> Quiet Test Mode?
<Enter> = Start

" - YES +"

USB WIFI "- NO +"

"Firmware Update"
WiFi Signal Set Exercise
"<- Insert USB ->"

"Current:V XXXX " "Update from Server?" Exercise Time

"USB: V XXXX" " Continue?" xx:xx xxx Biweekly

"Are You Sure?" Checking for AP Update from: <USB>

"- XXX +" XX Sec <Enter> = Start

" - YES +"

"- NO +"

Up to date: VX.XX
Enter to Update
<Enter? To Quit
008490

Figure 1-33. Wi-Fi Install Wizard Menu Map

18 Troubleshooting and Diagnostics Wireless Monitoring Systems

 Section 2 Mobile Link™Wi-Fi Module

SYSTEM DATE/TIME
SYSTEM DATE/TIME WIFI
WIFI SUBMENU

SYSTEM CONDITION CURRENT TIME WIFI

"GENERATOR STARTING" "XXXXXXXXXXX" "Current Date/Time" WiFi Signal: XX%

" " "XXXXXXXXXXX” "XX/XX/XX XX:XX" #########
IF START BY 2 WIRE
Connection:
OK
NOTE: Hours of Protection and XXXXXX (H) "READY TO RUN" Time Zone
flash every 5 seconds when displayed. "Hours of Protection Country/CITY WiFi Versions:
FW xx.xx.xx HW xx.xx
"UTILITY LOSS DELAY"
"Pausing for XX sec" Setup IP Addr:
Warning Message(s)
"Low Battery" 192.168.51.1
"CRANKING"
"Attempt # X" "Exercise Set Error"
Setup SSID:
STATUS SCREEN "Service Schedule B"
MLGxxxxx
Special Cases "RUNNING IN EXERCISE" "Service Schedule A"
"Hours of Protection" "Inspect Battery" WIFI IP Addr:
1. If Start Inhibit (aka Start "SEEPROM ABUSE" xxx.xxx.xx.x
Suppression, Auto Start Inhibit) "RUNNING" "Stopping….."
is active the Top line becomes "Cooling Down" "FIRMWARE ERROR-9" WIFI SSID:
"Auto Start Inhibit" unless there "FUEL PRESSURE" xxxxxx
is an alarm. "RUNNING - WARNING" "Battery Problem"
Warning Message "Charger Warning"
2. If there is an alarm the "Charger Missing AC" PING
"RUNNING - ALARM"
bottom line toggles between "OVERLOAD WARNING" ENTER TO SEND
Alarm Message
the alarm text and the ecode "Overload Cooldown"
every 5 seconds. "STOPPED - WARNING" "VSCF Warning" REDO WIFI SETUP?
Warning Message "USB Warning" No
3. Toggle - It will also toggle "Download Failure"
between a reset fault and "CRANKING" "NO WIFI MODULE"
contact servicing dealer screen "Pausing for X sec" "NO WIFI ROUTER COMMS"
depending on if it's the 1st or "NO WIFI SERVER COMMS"
2nd occurrence of fault. "RUNNING"
"Hours of Protection"
Alarm Message(s)
"RUNNING"
"High Engine Temp."
"Warming Up"
"Low Oil Pressure"
"CRANKING - WARNING" "Overcrank"
Warning Message "Overspeed"
"RPM Sense Loss"
"CRANKING - ALARM" "Underspeed"
Alarm Message "CONTROLLER FAULT"
"FIRMWARE ERROR-7"
"SWITCHED OFF" "WIRING ERROR"
"Hours of Protection" "Over Voltage"
"Under Voltage"
"Overload Remove Load"
"Lo Volts Remove Load"
"Stepper Over Current"
"Loss of Speed Signal"
"Loss of Serial Link"
"EMERGENCY STOP ALARM"
"AUXILIARY SHUTDOWN"
008487

Figure 1-34. Wi-Fi System, Date/Time and Wi-Fi Menu Map

Troubleshooting and Diagnostics Wireless Monitoring Systems 19

Section 2 Mobile Link™Wi-Fi Module

SYSTEM DATE/TIME HISTORY MAINT

WIFI SUBMENU EDIT DEALER

MAINT
HISTORY EDIT
Run Hours Maint Log
Alarm Log Run Log
Schedule Maint

"Language"
Run Log Battery
"<- XXXXX ->"

"XX - XX/XX/XX XX:XX" "- English +"

Battery Condition
"XXXXX" "- Espanol +"
“Good” "- Francois +"
"Running Manual" "- Portugues +"
"Running-Utility Lost" "DANISH"
"Running-Remote Start" Run Hours "DUTCH"
"Running-2 Wire Start" "FINNISH"
"Running - Exercise" "GERMAN"
Run Hours (H)
"Switched Off" "ITALIAN"
"XXXXX" "SWEDISH"
"Stopped - Auto"
" Fuel Selection"
"<- XX ->"

Alarm Log Scheduled

"- LP +"
"- NG +"
NOTE 1: Last 50 Total Logs Displayed for Each "XX - XX/XX/XX XX:XX" "Next Maintenance:"
(Alarm Log,Run Log, Maint. Log) "XXXXX" " XXX Run Hrs XX/XX/XX"
Cold Smart Start
NOTE 2: Date and Time Displayed for Each Occurrence
Warning Message(s)
NOTE 3: Error Code Displayed for Each Alarm, Error Code "Low Battery"
and Alarm Message Swap every 5s
"Exercise Set Error" " - YES +"
Maint Log
"Service Schedule B" "- NO +"
"Service Schedule A"
"Inspect Battery" "XX - XX/XX/XX XX:XX"
"SEEPROM ABUSE" "XXXXX" "Current Date & Time"
"Stopping….." XX/XX/XX XX:XX
"FIRMWARE ERROR-9" "Battery Maintained"
"FUEL PRESSURE" "Schedule A Serviced" "Exercise Time”
"Battery Problem" "Schedule B Serviced" "<- XX:XX XXXXX ->"
"Charger Warning" "Maintenance Reset"
"Charger Missing AC" "Inspect Battery" These menus
"Service Schedule A" Select Exercise Freq.
"OVERLOAD WARNING" do not appear
"Service Schedule B" Weekly, Biweekly, Monthly
"Overload Cooldown" in EcoGen units.
"VSCF Warning"
Quiet Test Mode?
"USB Warning"
NOTE 1: Last 50 Total Maintenace Logs Displayed " - YES +"
"Download Failure"
NOTE 2: Date and Time Displayed for Each Occurance "- NO +"
"NO WIFI MODULE"
"NO WIFI ROUTER COMMS"
"NO WIFI SERVER COMMS" "Select Hour (0-23)"

Alarm Message(s)
"Select Minute (0-59)"
"High Engine Temp."
"Low Oil Pressure" Select Day
"Overcrank" "Sunday"
"Overspeed" "Monday"
"RPM Sense Loss" "Tuesday"
"Underspeed" "Wednesday"
"CONTROLLER FAULT" "Thursday"
"FIRMWARE ERROR-7" "Friday"
"Saturday"
"WIRING ERROR"
"Over Voltage"
"Under Voltage" Generator Activated
"Overload Remove Load" Service Unit
"Lo Volts Remove Load"
LANGUAGE UPDATE
"Stepper Over Current"
YES
"Loss of Speed Signal"
"Loss of Serial Link"
"EMERGENCY STOP ALARM" WiFi Enable
"AUXILIARY SHUTDOWN"
" - YES +"
"Firmware Update" "- NO +"
"<- Press Enter ->"

Update from: <USB>

<Enter> = Start

USB WIFI

"Firmware Update"
WiFi Signal
"<- Insert USB ->"

Up to date: VX.XX
"Current:V XXXX " "Update from Server?"
<Enter To Quit>
"USB: V XXXX" " Continue?"

"Are You Sure?" Checking for AP

Enter to Update
"- XXX +" XX Sec

" - YES +"

"- NO +" 008488

Figure 1-35. Wi-Fi Sub Menu Map

20 Troubleshooting and Diagnostics Wireless Monitoring Systems

 Section 2 Mobile Link™Wi-Fi Module

SYSTEM DATE/TIME
SYSTEM DATE/TIME WIFI SUBMENUS
WIFI SUBMENU

HISTORY MAINT

EDIT DEALER

DEALER

Display Test Dealer- Edit

"Battery Voltage" "INPUTS: Utility XXX V" "Startup Delay (sec)"

"XX.X" "X X X X X X X X" "<- XX ->"

"Charging Status" "OUTPUTS: Gen. XXX V" "-XX+"

"XXXXX" "X X X X X X X X" 2 to 1500

"Run Hours" To Test Displays "Run Hours (H)"

"XXXXX.X" Press Enter "<- XXXX ->"

"Output Volts" "Select Hours (0-9999)"

"XXX.X" "-XXXX+"

"Output Current 1" "Utility Volts Low Value"

"XXX.X" "<- XXX ->"
These menus
only appear "-XXX+"
"Output Current 2" in 50Hz units. 60Hz:range 140 to 171
"XXX.X" 50Hz:range 140 to 156

"Util Recovery Volts"

"Output Frequency (Hz)"
"<- XXX ->"
"XX.X"
"-XXX+"
"Engine Speed (RPM)" 60Hz:range 190 to 216
"XXXXX" 50Hz:range 175 to 198

"Set Output Voltage"

"Utility Input Volts"
"<-XXX->"
"XXX.X"
"-XXX+" WiFi RSSI: XX%
Ambient Temp. Deg. F 60Hz:unavailable #########
50Hz: 220,230, 240
“xx”
Connection:
"Calibrate Current1" OK
"Firmware: VX.XX"
"<- XXX ->"
"Hardware: VX.XX"
WiFi Versions:
"-XXX+"
FW xx.xx.xx HW xx.xx
WIFI FW xx.xx.xx 60Hz:range 1186 to 1780
WIFI HW xx.xx VSCF:range 940 to 1060
Setup IP Addr:
Command(s) "Calibrate Current2" 192.168.51.1
"Bootloader XXXX"
"Running Manual" "<- XXX ->"
EEPROM XXXX" Setup SSID:
"Running-Utility Lost"
"-XXX+" MLGxxxxx
"Running-Remote Start"
"Command" 60Hz:range 1186 to 1780
"Running-2 Wire Start" VSCF:range 940 to 1060
"XXXXX" WIFI IP Addr:
"Running - Exercise"
xxx.xxx.xx.x
"Switched Off" "Calibrate Volts"
Generator SSID:
"Stopped - Auto" "<- XXX ->" WIFI SSID:
MLGxxxxx "Stopped - Alarm"
"-XXX+" xxxxxx
Generator IP Addr: 60Hz:750 to 1280
192.168.51.1 VSCF: 922 to 1126
Access Point Mode?
"2 Wire Start Select"
Router SSID:
"<- XXX ->"
xxxxxx " - YES +"
" - YES +" "- NO +"
Router IP Addr:
"- NO +"
xxx.xxx.xx.x
"PING"
SVN Version Number WiFi Enable "ENTER TO SEND"
xxxxx

Build Number " - YES +"

xxxxx "- NO +"

"Node Hz Volts" "Node Type Volts" The text changes WiFi Options POWER CYCLE WIFI?
"XX XX XX" "XX XX XX" in EcoGen units. Press Enter CONFIRM

Go To Wizard?

" - YES +"

"- NO +" REDO WIFI SETUP
No
"Reset Maintenance "
"<- XXX ->"

" - YES +"

"- NO +"

"Factory Reset"
"<- XXX ->"

" - YES +"

"- NO +" 008489

Figure 1-36. Wi-Fi DealerMenu Map

Troubleshooting and Diagnostics Wireless Monitoring Systems 21
Section 2 Mobile Link™Wi-Fi Module

Download Mobile Link and Complete

Registration
To complete Wi-Fi installation:
4. Go to www.mobilelinkgen.com.
5. Follow the on-screen prompts to create a Mobile
Link account.
6. Enter generator serial number to associate the unit
with the Mobile Link account.
7. Choose a service plan level.
8. Download the free Mobile Link application (app)
from either of the following providers:

Figure 1-37. Mobile Link App Providers

9. Launch the app, complete the online form, and

click “Sign Up.”

Disable Wi-Fi
Use of the generator Wi-Fi module is optional. If the
owner does not wish to use Wi-Fi to monitor the
generator, the installer may disable the system.
NOTE: Disabling Wi-Fi is a step in the Installation Wizard
and typically performed during initial start-up of the unit.
However, the option remains available after installation
within the controller “Edit” menu.

Reset Wi-Fi to Factory Default

Settings
Contact an IASD if the Wi-Fi must be reset for any
reason. Factory default settings can only be restored by a
dealer.

22 Troubleshooting and Diagnostics Wireless Monitoring Systems

 Section 2 Mobile Link™Wi-Fi Module

Wi-Fi Troubleshooting
General Troubleshooting
Problem Cause Correction
ISP has changed Follow reconnection process.
Wi-Fi module not
Power outage has occurred Wait for utility or backup power source to return.
connecting to home
network Network router has been Follow reconnection process.
replaced
Server Status Messages—see Wi-Fi Menu
Server Status OK Connection established
Time Server Denied Connection to router established, but cannot detect server
Router Timeout Not connected to router
Wi-Fi Module Missing/Disconnected Wi-Fi module missing or disconnected
Checking Internet Checking status of Internet connection

IASD Troubleshooting
DANGER
The Wi-Fi module is equipped with an internal (green)
LED accessible only by an Independent Authorized Electrocution. Only an authorized electrician or
Service Dealer (IASD). The LED is located inside the IASD is permitted to access customer connection
area. Contact with live wires or terminals will
customer connection panel and provides a visual
result in death or serious injury. (000369)
indicator of Wi-Fi operating status and network trouble.

IMPORTANT NOTE: The LED is not visible outside the

generator enclosure. The side panel and customer
connection panel must be removed to view the LED. Only an
IASD is permitted access to the customer connection area.

Problem Cause Correction

RSSI is too low Check signal strength; boost network signal as needed.
Wireless password is Restart connection process after verifying the information.
LED flashing
incorrect
(approximately 2-3
times per second) SSID incorrectly entered Restart connection process after verifying the information.
from the advanced sub
menu.
LED blinking Successful connection Wi-Fi successfully connected to router
(approximately once
per second)
No power to Wi-Fi module Check 5 Amp fuse located on yellow harness wire.
Loose harness connection at Verify connector on Wi-Fi module harness is properly seated in
controller socket on controller.
LED off No Wi-Fi network connection Check Wi-Fi router--reset if necessary
Poor connection Add a repeater to boost signal. See Wi-Fi Network Signal
Strength .
Unit not activated Activate unit at www.ActivateGen.com
LED steadily on Wi-Fi module locked up Navigate to [Sub Menus]–[Edit]–[WiFi]–ENABLE WIFI. Select NO,
then YES, to restart the Wi-Fi module.

Troubleshooting and Diagnostics Wireless Monitoring Systems 23

Section 2 Mobile Link™Wi-Fi Module

Diagnosing Wi-Fi Communication to c. If no communication reboot controller and Wi-

Controller Fi module and re-verify.
d. If still not responsive replace Wi-Fi Module.
The Wi-Fi module plugs directly into the Evolution 2
controller. 5 VDC is supplied to the Wi-Fi module from the
controller via red (+) wire J6 -1 and black (-) wire J6-2. WiFi Module Voltage Tests
Communication between the Wi-Fi module and controller
is done via RS485 communication protocol on blue wire Wi-Fi Not Setup No Flashing Green Light On Wi-FI Module
J6-5 and a white wire J6-6. All readings within +/- 0.2
DMM - DMM -
DMM + Battery + Battery -
1 2 3 4
Red 12 VDC 0 VDC
5 6 7 8
Black 12 VDC 0 VDC
White 11.5 VDC 1.3 to 1.5 VDC
Figure 1-38. Wi-Fi Connector Blue 12 VDC 1.3 to 1.5 VDC

Power DMM leads DMM + DMM -

Power is initially supplied to the Wi-Fi module during the Power Red Black 0 volts
controller power up and activation process. When “Yes”
is selected at the screen prompt “Setup Wi-Fi” the power Communication Blue White 0 volts
will remain ON. A green LED light on the back side of the
Wi-Fi Active Green LED Flashing
Wi-Fi module will begin to flash approximately 1 second
ON and 1 second OFF. If the user selects “No” the DMM - DMM -
controller will turn OFF the power to the Wi-Fi module. DMM + Battery + Battery -
NOTE: Remove the customer connection cover plate to Red 8 VDC 5 VDC
inspect the Wi-Fi module.
Black 12 VDC 0 VDC
To turn on an inactive Wi-Fi module use the MENU White 10.5 VDC 2 VDC
system to select “Wi-Fi Setup” and use the Wi-Fi install
Blue 10.8 VDC 2 VDC
manual to activate the Wi-Fi module.

Communication DMM leads DMM + DMM -

During communication 0 to 1.0 Volts should be measured Power Red Black 5 VDC
on RS485 Pin 5 and Pin 6 using a DMM set to AC Volts. Min 4.3 Max 6.2
Communication Blue White varies 0 to 1 VAC
Troubleshooting during comms
1. No flashing green LED light on WI-FI module:
Resistance Values
a. Verify Wi-Fi has been setup in the controller.
b. Verify the 5 VDC supply via red wire J6-1 and Back Probe Harness Connector – Wi-Fi Module
black wire J6-2. Disconnected
2. Evolution controller blank screen: DMM leads DMM + DMM -
a. Disconnect Wi-Fi module and reboot controller. Power Red Black 56.7 kΩ
If controller responds replace the Wi-Fi Communication Blue White 120Ω +/- 5Ω
module.
b. Reload firmware via USB with Wi-Fi module Evolution 2 Controller With Wi-fi Module Disconnected
disconnected. Carefully touch tips of pins to get values
c. Reconnect Wi-Fi module and verify proper DMM leads DMM + DMM -
operation. Power Red Black 1.63 kΩ +/- 100Ω
3. NO communication: Communication Blue White 120Ω +/- 5Ω
a. Verify resistance values (blue and white wires)
per chart. Additional diagnostics and testing can be found in the
Mobile Link Wi-Fi Remote Monitoring Installation and
b. Measure voltage values during communication. User manual P/N 10000008140 Rev B or higher.
Example—perform a firmware update to see if
varying AC voltage is observed.
24 Troubleshooting and Diagnostics Wireless Monitoring Systems
 Section 2 Mobile Link™Wi-Fi Module

Terms and Acronyms

The following is a limited glossary of terms and acronyms that define the technology used with Mobile Link Wi-Fi
enabled modules and controllers. Understanding these terms is important for proper and successful diagnosis of
connectivity issues.
Term / Acronym Description
Access Point (AP) A networking hardware device that allows a Wi-Fi device to connect to a wired network. AP mode means
the generator Wi-Fi is in broadcasting mode. System is ready to be connected to a home network.
Application (App) A computer program that operates on a mobile device such as a tablet or smart phone. Some apps are
free, while others must be purchased. Each mobile device manufacturer operates an “app store” where
customers can browse, purchase, and download apps.
Connecting Establishing a wireless communication link between two electronic devices.
Firmware Permanent software embedded in a computerized device; typically used as the operating system.
Firmware is read-only (non-editable) and can only be installed or updated by someone with specialized
knowledge and system access. Firmware can also be automatically updated via Wi-Fi if connected to the
home network.
Hardware The electronics, wires, and devices that form the physical structure of a computer-based system.
Internet Service Provider (ISP) A third-party company supplying customers with the hardware, software, and data plans needed to
connect computers and / or mobile devices to the Internet.
Internet Protocol (IP) Address A unique number assigned to any device accessing the Internet. A typical IP address is in the form of a
dotted decimal number like: 01.234.567.90.
LAN (Local Area Network) A network of computers and peripheral devices that share a common communication line or file server.
LANs can be wired or wireless.
MAC (Media Access Control) The unique identifier or hardware address of each device on a computer network. It is also referred to as
address the physical address and takes the form: xx:xx:xx:xx:xx:xx
Mobile Device A computer, laptop, smart phone, or tablet, frequently used by consumers to access the Internet.
Ping A test signal transmitted to check if a network component, such as a Wi-Fi module, is connected to and
communicating with the network.
Quick Response (QR) Code A two-dimensional bar code consisting of small black squares arranged in a square grid on a white
background. QR codes contain embedded information about a product or links to websites.They are
scanned by optical readers, or cameras on mobile devices.
Radio frequency (RF) The section of the electromagnetic spectrum between 3000 Hz and 300 GHz—typically used for
communication or signaling.
RS-485 A standard defining the electrical characteristics of drivers and receivers for use in serial communications
systems, including Wi-Fi.
Received Signal Strength A measurement of how well a device can receive a signal from an access point or router.
Indication
(RSSI)
Service Set Identifier (SSID) An alphanumeric character string which uniquely identifies a wireless local area network (WLAN). SSID is
also referred to as the “Network Name” and can be broadcast or hidden.
Smart Phone A handheld computer primarily intended for use as a cellular phone, but with other features such as
Internet browsers, clock/timer, camera, voice recorder, apps, text messaging capability, and e-mail.
Software Computer programs that perform specific tasks on a computer-based system. Software is loaded onto the
system and (with certain limitations) can be removed, upgraded, changed, or modified to suit user needs
and preferences.
Wi-Fi Channel A given radio frequency spectrum is divided into channels; each centered on a target frequency. The
minimum or maximum frequency range occupied by a given channel, such as Wi-Fi, depends upon the
frequency width (usually 20Mhz or 40Mhz). Channels One (1), Six (6), or Eleven (11) are recommended
for Wi-Fi networks to avoid signal interference caused by channel overlap.
Wireless Fidelity (Wi-Fi®) A type of wireless network technology used for connecting to the Internet. Wi-Fi network frequencies are
located at 2.4Ghz or 5Ghz. These frequencies prevent transmission interference with cellphones,
broadcast radio, TV antennas, or two-way radios.
Wired Equivalent Privacy An optional authentication and/or encryption mechanism defined in the IEEE 802.11 standard designed to
(WEP) prevent casual network eavesdropping. WEP is considered a weak and compromised legacy form of
wireless security.

Troubleshooting and Diagnostics Wireless Monitoring Systems 25

Section 2 Mobile Link™Wi-Fi Module

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26 Troubleshooting and Diagnostics Wireless Monitoring Systems

Part No. 10000008828 Rev. A 10/04/2018
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Specifications are subject to change without notice. Waukesha, WI 53189
No reproduction allowed in any form without prior written 1-888-GENERAC (1-888-436-3722)
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