Curriculum Vitae

Sujith. TG
#136/1, Reddy Palya
Behind HAL hospital
HAL Post, Bangalore
Karnataka - 560017
Mobile: - 9743029994
E-mail: - Sujith.tg90@gmail.com

Objective:
To work with a progressive organization which provide a challenging environment and allow me to grow
both professionally and personally as a successful individual and fulfill the organizational goals

Educational Qualification:
➢ M.com (Accts & Finance) (62%) From Annamalai University.
➢ B.com (78.13%) in Vijaya College, Jayanagar, Bangalore.
➢ 2nd PUC (79.33%) in Indiranagar Composite PU College, Bangalore.
➢ S.S.L.C. (72%) In Kairalee Nilayam High School.

Professional Experience:
Working as RPA Automation Lead in Dell Technologies from March 2015 till date

Process: Process, Automation and Transformation

Role: Process and Automation Lead

Responsibilities:

➢ Leading the RPA automation initiatives within the organization. Developed 22 bots within the span of
last two years resulting in the saving of more than 20 FTE’s and external spend of 312k USD annually.
700% of growth rate of the automation for last year

Snapshot for last one year:

Cost Avoidance: Saved 312K USD from the projects through automation

Reinvestment: Saved more than 15,000 manual hours through automation

Bots moved to production: 12 bots

Publishing Bot: Redesigned the process and created bot for supporting course publishing
process. This bot has helped in reducing the external spend of 27K USD (Average of last four
quarters) every quarter.

SPR bot: Lead the initiative and automated the process of publishing SPR resulted in the potential
savings of 50K USD every quarter. The process was transformed and redesigned for effecting the
automation
 VMware Reseller Class management bot: This is one of the main processes yielding revenue to
DTES but it was more complex. This process was resulting in a lot of customer escalation as timely
management of activity was difficult. The idea for proposing automating the proposed. VMware
Reseller process was managed differently across regions and have streamlined the process across
regions by engaging with the client and redesigned the whole process for automation. The
automation has not only curtailed the quality issues but also will save around 3500 manual hours
quarterly

Skyline class management bot: This is another process where the timely management of activity
was difficult. Proposed the idea of automation and Streamlined the process for enabling
automation. I have also provided the necessary guidance to my Team while automating this activity.
This is yielding a saving of 125 manual hours quarterly and helped to curtain the customer
escalations

Completed creation of the bot in updating the learning paths: This task was considered not
suitable for automation in the initial phase due to the complexity and nature of the process. I have
provided necessary support in streamlining and redesigning the process for enabling automation.
This would result in the quarterly savings of around 300 manual hours and will be moved to
production shortly

OOyala to Brightcove migration: Supported LDD Team in updating the video links in 3110 files
from OOyala to Brightcove - reinvesting 1036 manual hours. This would have resulted in an
external spend of 37.5K USD if the automation was not utilized. This project was very critical, and
any inaccuracy would have led to customer escalation

Delivery of classes: Supported the scheduling team in closing 6112 classes. This has ensured to
reinvest 713 manual hours. The issue was shared by the scheduling Team. I created a report,
analyzed the information, and provided a solution to the problem as well

Savings Bot: The Team was struggling to share the savings from automation projects and the data
is vital decision making to the management. Designed the process of capturing the savings directly
from each automation and is being categorized accordingly.

Catalog of bots: Created catalog of all the bots in production with all the required information for
handling any maintenance activity and helps to understand the occupancy of the production virtual
machine. This also helped in reusage of the bots for new automation projects.

➢ Leading all the automation efforts of the Team, driving for new opportunities, creating the branding for
automation Team
➢ Expertise knowledge in creating process documents in ARIS (BPMN methodology )and Visio
➢ Created the dashboard for Team performance in Domo application
➢ Being a scrum master of the automation Team, I have ensured in assigning the task to a sprint and
timely closure of the tasks in the same sprint.
➢ Provided guidance to the automation Team with performing the feasibility study of all the automation
projects and provided adequate support in redefining it
➢ Created scorecard, presentation, and survey for driving the transformation initiative in the Team.
Created the playbook outlining the responsibilities of the overall Team. Provided necessary support to
Team while mapping out the process and proposed four ideas for automating the process.
➢ Leading the CLCA initiatives within the Team
➢ Providing mentorship to Automation Team members for cross-training on the automation and
transformation initiative.
➢ Hands on experience in retrieving information from Hyperian application.
➢ Manage internal customer queries and communication in a professional and service-minded manner
ensuring that resolution is provided
➢ Transitioned six process in the year 2016 and seven process in the year 2017. The process documents
were created and the responsibility of managing the process was handed over to the Team members.
 ➢ Designed a new process to drive the registrations and rolled out in the month of Oct 2016. This project
was able to generate $50K for Oct 2016
➢ The audit structure was revamped with the Lean Six Sigma techniques
➢ Managing customer escalations using CAPA techniques
➢ SME of the Team and provides necessary assistance to the Team members
➢ Sharing the monthly and quarterly Team metrics with the Management

Key Achievements:
Received Thirty-four awards for last six years and of which 27 awards are nominated by customers

Snapshot of the important awards:

Game Changer Award: Content publishing automation: The Education Services Leadership
Team extends our appreciation to Dave, Shane, and Sujith as Game Changer winners in Q1
FY22. Over a year ago, we set a goal to automate the content publishing process and this team
took the initiative to make it happen. They worked with Dell’s Robotic Process Automation (RPA)
COE, developed their expertise and understanding of best practices, and ultimately enabled the
automation of 164 manual steps. They performed the RPA and code work themselves while
completely redesigning existing processes using an Agile framework to empirically evaluate,
prioritize and execute bot requests. Additionally, they helped the RPA COE scale their training
solutions and establish processes for engaging teams that code their own bots. This results in
not only partner cost savings, but also a much more efficient process for our team members who
are publishing 300+ course changes per quarter. A big thank you to Dave, Shane and Sujith for
going above and beyond to deliver our first major automation in Education Services and set the
standards for future automation efforts!

Game Changer Award: Thank you for your contributions to One LMS! On behalf of the
Education Services leadership team, thank you for being part of the One LMS extended team.
The One LMS initiative could not have been successful without your support, hard work and
attention to detail focused on critical phases of the project. The One LMS project is a strategic
initiative unifying all of Dell Technologies employees, partners and customers onto a single,
centralized learning management system supporting our digital learning strategy. Through it all,
you demonstrated many attributes of our culture code to deliver a world class learning
experience, including winning together, innovation, and customer first. Thank you again for your
outstanding contributions and commitment to the success of this project for both our internal
stakeholders and external customers.

Innovation: Automation Project Work: Sujith's knowledge, ability, and drive in the quest for
automation requires recognition. He has shown a high level of commitment and effort in DTES's
pursuit of automation publication projects. Flexible availability, strong collaboration, and his
attention to detail make Sujith a valued team member I am proud to work with. Great job Sujith!

Innovation: "Sincere appreciation for your innovative work! Sujith, because of your hard work
and dedication, and innovation, you identified an area within Channel course publishing that
could save time and resources, by creating a BOT to not only build course placeholders for
Channel content in SABA Cloud, you also incorporated the uploading of content as well. Thank
you for your time, patience and ingenuity to see this project through from start to finish, with
successful results. We are now on the 3rd run of the automation in LIVE, and everything is
working superbly. Your work has saved our Channel team time and resources that allows us to
work on other innovative and productive projects. Thanks for being an outstanding team player,
and for being an innovator in the area of automation!

Results: Accelerating order reconciliation and case closure: While they were already tasked with
several other priority tasks, Sujith and Sreejith eagerly responded to SLT request to fast-track
Education Services order reconciliation and case closure. They both worked tirelessly to help
close more than 2,000 cases and reviewed additional 1,000 cases for sales order reconciliation.
Because of their involvement, Education Services has 425 fewer orders to reconcile for Q4
business. Many of the reconciled orders involved miles credits and the total dollar value exceeds
$1 Million. I would like to recognize the timely and significant contributions from Sujith and
Sreejith through this Inspire Award.
 Innovation: Running into Digitalization I would like to recognize the Global Operations
Process Support & Optimization (PSO) team. Jay, Santosh and Sreejith, and Sujith (from the
Automation team) for their efforts in moving ES into the world of process digitization. The efforts
in process digitization had led to insights to enabling process and policy changes. The team has
onboarded into the ARIS platform within just a few months and continues to dive in and adopt
not only the tool but the mindset of change. The team’s journey is still new, but each member
has dug in and support each other in learning and growing. It is a unique experience to see a
team form and excel each other forward and operate as a self-driven team. Within a quarter, the
team has onboarded to a new platform and has started our journey into ARIS.

Gold award Q4 2016 - For driving excellence in KSA project (Customer)

Silver Award for Q3 2016 - Contributions towards the audit team and managing the critical part of KSA
process

Silver award for Q2 2016 - Transitioning a critical project (Customer)

Worked as a Process Specialist in Infosys BPO Pvt Ltd from August 2010 March 2015.

Process : Invoice Generation

Role : Process Specialist in Order Management for the Orange Business Services

Responsibilities:

➢ Creation of the invoices and managing till it reaches the end customer.
➢ Manage internal customer queries and communication in a professional and service-minded
manner ensuring that resolution is provided.
➢ Providing Email support.
➢ Aid and mentor ship to new recruits.
➢ Handling Weekly and Monthly Reports.
➢ Creation of the weekly and on they quality reports.
➢ Client Calls.

Key Achievements:
➢ “STAR of the Quarter” for Q1-2012-13 and H1-2013-14 in CME vertical.
➢ Completed yellow belt six sigma project with a savings of 72K USD.
➢ Team member of green belt six sigma project which attained a savings of 240 K USD and also
won the second prize in the pace competition under the gold methodical category.
➢ Team member of the black belt six sigma project which attained a savings of 705K USD.
➢ Received appreciations from the top management for saving more than 1000K USD with extra
initiatives in the year 2013.
➢ Received an appreciation from client for saving 280K USD in the disconnection of unused circuits
in Jan-Mar 2014 through an extra initiative.
➢ Top performer in the team for the quarter Mar 2011, Sep 2011, Mar 2012, June 2012, Sep 2012,
Mar 2013, Jun 2013, Dec 2013 and Apr 2014
➢ Paramount performer for the quarter Jun 11, Mar 12, April 12, May 12, Jun 12,Jul 2012, Aug 12
Sep 12, Oct 12 & Nov 12.
➢ Individual Extra miler award for December 2011, September 2012 and September 2013
➢ I - Star incentive award for the year 2012-13.
➢ Received numerous appreciations from client for the support.
➢ Maintained an efficiency and productivity of more than 100% throughout the period and rated as
the Critical source by the management.
Certificate courses:
➢ Automation Anywhere
➢ ITIL foundation certification
➢ Six sigma – Yellow belt (Certified)
➢ Six sigma – Green belt (Training)
➢ E Learning courses from Harvard University
• Budgeting
• Business Plan Development
• Finance Essentials
• Time Management
• Market Essentials
• Presentation Skills
• Change Management
• Coaching Skills
• Persuading Others
➢ T100 Training

Professional Efficiencies:
➢ Strategic thinking
➢ Applied innovation
➢ Thought leadership
➢ Process quality
➢ Project Management
➢ Agile mindset
➢ Digital transformation
➢ Critical thinking
➢ Executive communication
➢ Six sigma
➢ Cognitive flexibility
➢ Data literacy

Tools and Skill Set:

➢ Power BI
➢ Domo
➢ SQL
➢ Automation Anywhere (A360 & v11.3)
➢ UI-Path
➢ Saba
➢ Saba Cloud
➢ Sales force CRM
➢ SAP – Propel
➢ Power Automate
➢ Order Management
➢ Customer data management
➢ ARIS
➢ MS-Visio
➢ MS-SharePoint

CO-CURRICULAR ACTIVITIES
➢ Active participation in the management feast.
➢ Organized and conducted various events in B.com such as business quiz, product launches etc.
➢ Participated in various cultural activities at school and college.
Languages Known:
➢ English, Hindi, Kannada, Malayalam & Tamil

Hobbies:
➢ Listening to music
➢ Reading Books

Personal Details:
Father Name : Gangadharan. TK

Date of Birth : 10th May 1990

Mother Tongue : Malayalam

Sex : Male

Marital Status : Single

Nationality : Indian

Religion : Hindu, Nair

DECLARATION:
I hereby inform you that the above-mentioned information is true and correct to the best of my knowledge and
belief. I assure you that if I get an opportunity to work in your esteemed organization, I will deliver the best of my
ability.

Place: Bangalore

Date:

Yours Faithfully,

(SUJITH.TG)