GAURAV MISHRA

Bengaluru, Karnataka 560066 | +91 9742788542 | gaurav1381@hotmail.com |

WWW: https://www.linkedin.com/in/gaurav-mishra-b6a97b13/

Profile Summary
Accomplished IT executive with 20 years of experience driving technology initiatives and digital transformations across diverse
industries. Proven leader in developing strategic IT roadmaps, implementing advanced technologies, ensuring robust cybersecurity
measures, and optimizing operations for scalability and efficiency. Skilled in aligning technology strategies with business goals to
deliver measurable value and enhance organizational performance.

Core Competencies
• Agile Methodologies & Project Management: Expertise in leading software product development and lifecycle management,
emphasizing iterative progress and flexibility.
• Service Delivery & Digital Transformation: Proven ability to manage service delivery, implement digital transformation
initiatives, and enhance business processes.
• Risk Management & Compliance: Skilled in assessing and mitigating risks, ensuring cybersecurity, and maintaining audit and
compliance standards.
• Resource Management & Cost Optimization: Proficient in budgeting, cost optimization, ROI analysis, and resource and
quality management to maximize efficiency and profitability.
• Leadership & Stakeholder Engagement: Strong leadership in team building, IT infrastructure and solution architecture, and
effective management of clients, vendors, and stakeholders.

Technical Skills
• Front-end: Apache Tomcat, IIS, HTML, CSS, XML, React, • Monitoring tools: New Relic, Kibana, Splunk
Angular, Flutter, Rest API • Cloud: AWS, GCP
• Back-end: .Net, Java, Spring boot, PHP, Python, Node.js • ERP: SAP, Oracle, Microsoft Dynamics 365
• Message Queue: RabbitMQ, Kafka • CRM: Salesforce, Leadsquare, Freshworks, Zendesk,
• Database: MySQL, MongoDB, Redis, Oracle, RDS HubSpot
• BI: AWS Quick Sight, Power BI, Qlik • HRMS: GreytHR, Keka, Freshteam
• QA tools: Selenium, Apache JMeter, Katalon, Kobiton • Application: Ameyo, Knowlarity, Ozonetel, Confluence,
• DevOps tools: Github, Bitbucket, Bamboo, Codemagic, Trello, Freshservice, Google Suite, Zoho
Jenkins, Docker, Kubernetes, Jira • Network: LAN, WAN, P2P, MPLS

Work Experience
Vice President Information Technology 11/2022 - Current
Digiplug Technologies Pvt. Ltd. – Bengaluru
• Oversaw the design, implementation, and maintenance of a robust IT infrastructure, ensuring optimal performance, security, and
scalability, which directly contributed to the organization's ability to support business expansion and revenue growth.
• Led product development initiatives and implemented DevOps practices, streamlining processes, reducing time-to-market, and
improving product quality, thereby boosting overall productivity and accelerating revenue generation.
• Built and nurtured a high-performing IT team through effective leadership, mentorship, and continuous improvement initiatives,
which resulted in increased team productivity and successful project delivery, supporting business growth.
• Developed and managed the IT budget, ensuring efficient allocation of resources and adherence to financial targets. Identified
opportunities for cost savings and process improvements, optimizing IT operations and contributing to increased profitability.
Key Achievement:
• HRMS SaaS Platform Development: Architected and led the development of an HRMS SaaS platform, increasing HR
department productivity by 30%, which facilitated better resource management and operational efficiency, contributing to
business growth.
• AI-Driven Customer Retention: Led the development of an interactive dashboard using AI models and a loyalty program to
improve customer retention for a client, resulting in a 20% revenue increase and enhanced client satisfaction.
• Enhanced Ecommerce Customer Experience: Improved customer experience for an e-commerce platform, resulting in a 20%
increase in customer satisfaction, thereby driving repeat business and revenue growth.

Executive Vice President Engineering 03/2021 - 11/2022

HappyLocate Relocation Services Pvt. Ltd. – Bengaluru
Key Achievement:
• Mobile and SaaS Platform Development: Architected and developed mobile apps for D2C and B2B markets and an online
relocation SaaS platform, which led to a 35% increase in customer satisfaction and a 20% increase in sales, driving business
growth and revenue. Additionally, collaborated closely with the UI/UX team to enhance customer experience, resulting in a 20%
growth in customer engagement.
• Microservices Architecture and CI/CD Implementation: Implemented a microservices architecture on AWS coupled with a
CI/CD pipeline, which significantly improved accessibility, scalability, and developer productivity by 25%, boosting operational
efficiency and reducing time-to-market for new features.
• Zendesk CRM Integration: Led the implementation of the Zendesk CRM system integrated with the LMS, automating sales
processes and resulting in a 20% increase in sales, thereby enhancing revenue growth.
• Team Development and Productivity Enhancement: Facilitated ongoing team development through targeted training and
professional skills enhancement, leading to improved team performance and readiness to tackle complex projects, directly
contributing to business growth.
• Adoption of Agile Methodologies: Spearheaded the adoption of agile methodologies across teams, resulting in a 20% increase
in productivity by fostering a more iterative and responsive development environment, thus accelerating project delivery and
enhancing business agility.

Assistant General Manager - Engineering 10/2015 - 02/2021

Bigtree Entertainment Pvt. Ltd. (BookMyShow) – Bengaluru
Key Achievement:
• Innovative Product Development: Spearheaded the comprehensive development lifecycle of products, from concept to release
and customer approval, ensuring continuous enhancement and maintenance, which contributed significantly to business growth
and customer satisfaction.
• Business Expansion through D2C Platforms: Led the creation of direct-to-consumer websites and mobile applications for
India and Southeast Asia, driving business expansion into new markets and enhancing the company's revenue streams.
• Revenue Growth through Strategic Integrations: Successfully integrated various ticketing platforms like Vista, Movie-
X-change, and CGV, resulting in a 30% increase in sales by providing seamless booking experiences to customers.
• Enhanced Customer Experience: Integrated multiple payment gateways across Indian and Southeast Asian markets, offering
customers diverse payment options and improving the overall booking experience, thereby boosting customer retention and
satisfaction.
• Cost Reduction and Performance Improvement: Migrated the company's infrastructure to AWS cloud, enhancing security and
performance while reducing hosting costs by 35%, leading to significant operational savings and efficiency improvements.

Head of Information Technology 04/2015 - 10/2015

Homznow Realty Advisors Limited (Times Group) – Bangalore, Karnataka
Key Achievement:
• Implementation of Online Property Listing Platform: Successfully launched a B2B and D2C online property listing platform,
enhancing customer accessibility and convenience, which directly contributed to a notable rise in revenue by attracting a broader
customer base.

Head of Information Technology 01/2008 - 03/2015

Artha Real Estate Corporation Limited(Times Group) – Bangalore, Karnataka
Key Achievement:
• Strategic Product Development: Spearheaded the end-to-end development and enhancement of products, resulting in
streamlined operations and significantly increased business revenue through improved product offerings and customer
satisfaction.
• SAP Implementation: Led the successful implementation of SAP FI, MM, and HR modules, resulting in a 40% increase in
organizational productivity by streamlining business processes and enhancing data accuracy.
• IVR Contact Center Integration: Developed and integrated a complete on-premises IVR contact center setup with the lead
management system, boosting sales by 15% and reducing outsourcing costs by 40%.
• Talisma Email CRM Deployment: Implemented Talisma Email CRM for customer support, which improved productivity by
20% and significantly enhanced the overall customer experience through more efficient communication channels.

Software Analyst 01/2007 - 01/2008

Times Of Money (Times Group) – Mumbai, Maharashtra
• Worked on projects for Mutual fund & Insurance portal and Direcpay (On-line Payment Gateway) as application developer.
Junior Associate 09/2006 - 12/2006
AIG Systems Solutions – Mumbai, Maharashtra
Software Engineer 03/2004 - 03/2006
JBB Software Technologies Pvt. Ltd. – Bilaspur, Chhattisgarh

Education
MBA: International Business 2018
Pondicherry University - Pondicherry

Bachelor of Engineering: Computer Science from GGD University with 68.03% 2004
Institute of Technology - Bilaspur, Chhattisgarh

Higher Secondary Certificate (HSC): Higher Secondary from M.P. board with 65.03% 1999
Weidner Memorial Higher Sec. School - Rajnandgaon, Chhattisgarh

Secondary School Certificate (SSC): High School from M.P. board with 58.00% 1997
Weidner Memorial Higher Sec. School - Rajnandgaon, Chhattisgarh

Certifications
• ISO 27001:2022 ISMS Certified Lead Auditor, DNV
• Data Landscape of GenAI for Project Managers, PMI
• Critical Thinking and Problem Solving, PMI
• Generative AI Overview for Project Managers by PMI
• Artificial Intelligence for Cybersecurity, LinkedIn
• Cloud Security Architecture for the Enterprise, LinkedIn
• Sustainable Software Architecture, LinkedIn
• Digital Transformation, Simplilearn
• Machine Learning, Simplilearn
• PMP and PMI-ACP Certified, Simplilearn
• AWS Solution Architect, LinkedIn
• Project Management, LinkedIn

Awards & Achievements

• Next100 CIO 2023 Award - IT Next & CIOandLeader Group
• Top 25 Exceptional Leaders in IT - DigitalConfex
• Indian Achiever Award for Excellence in IT - IAF India
• Cyber Security Executive Award - CSA
• Digital Excellence Transformation Leader of the Year - The Brainalytics
• CIO Accelerator X Awards 2024 - Enterprise IT World and CIO Accelerator
• Automation Hero Award - CIOAXIS
• Cyber Security Star Award - CXO Cywayz

Member
• PMI (Project Management Institute)
• CIOKlub Bangalore Chapter
• NEXT100 CIO&Leaders Club, 2023
• CSA (Cloud Security Alliance) Bangalore Chapter
• CXO Cywayz Bangalore Chapter
• BSides Security

Personal Information
• Date of Birth: 13th Nov 1982
• Sex: Male
• Marital Status: Married
• Nationality: INDIAN
• Languages Known: English & Hindi