Dheeraj Assudani

Senior Technical Program Manager at Amazon | MBA - IIM Mumbai

Bengaluru, India | +91 72649 70846 | dheeraj.assudani@gmail.com | Linkedin Profile

Professional Summary
Senior Technical Program Manager with 13+ years of experience leading large-scale transformation
programs for Amazon, Citi, and ZS. Expert in implementing strategic technology goals, enhancing business
agility, and driving cloud transformations across industries including Investment Banking, FinTech, Pharma,
and HR-Tech. Proficient in AI, ML algorithms, and NLP, with a proven ability to manage global teams of
technical program managers and product managers.

Technical Skills
▪ Cloud Computing: Amazon Web Service (AWS)
▪ Programming Languages: Java, Python, JavaScript, Microservices, Rest API, HTML, CSS
▪ Databases: MySQL, Oracle, NoSQL, MongoDB
▪ Tools: JIRA, Asana, Trello, Confluence, Smartsheet, Figma, Canva, MS Project, Excel, PowerPoint
▪ Software Development Life Cycle (SDLC): Scaled Agile (SAFe), Agile Scrum, Waterfall, Iterative
▪ Domain: Investment Banking (FinTech), Capital Markets, Wealth Management, HR, Pharmaceutical
▪ Regulations: GDPR, CCPA, PDPA, REG O, MIFID II, ESG

Professional Experience
Amazon Senior Technical Program Manager Oct 2022 - Present
▪ Manage a team of 3 TPMs, functional project assignments and career development guidance
▪ Developed Amazon AI Workbench - a web-based UI that enables scientists to query, visualize, process
data, run experiments, train, deploy, monitor ML models, and share Data Sets, Workflows and ML
models easily.
▪ Onboarded multiple regions (US, JP, UK, IN, UAE, KSA, EG) to the Hiring by Amazon (HBA) Product
by working with 31 cross functional teams (160 SDEs), 12 Product Managers resulting in 1M annual
contractual warehouse associate hires.
▪ Partnered with Product team to define vision, roadmap, backlog, release schedule ensuring 100%
customer needs for HBA
▪ Led the Data Privacy Technical Program (DSDR, DSAR, Data Depersonalization, Cookie Consent) by
working with 31 micro service teams to ensure compliance with GDPR and CCPA regulations.
▪ Manage the Amazon International Machine Learning Org AWS Infrastructure annual budget of $11 M
▪ Led the hiring and recruitment of 6 TPMs, 2 PMTs, 10 SDEs, and 4 QAEs, ensuring seamless
integration of new hires.
▪ Spearheaded Global Data Engineering & Analytics Program where we built centralized Data Lake and
onboarded 36 services on it for disaster recovery, lifecycle mgmt., compliance detection (Amazon
macies to identify PII data)
▪ Built a Quicksight dashboard to monitor AWS account resources, highlight underutilized EC2 resources
& notify owners.
▪ Facilitate the SAFe Program Increment (PI) Planning event for the 250 Team Org and deliver Quarterly
Product Roadmap
▪ Facilitated technical architectural discussions and influenced strategic decisions on the Data
Depersonalization engine and High-Volume Hiring Product, enhancing scalability, low latency, high
availability.
▪ Implemented A/B testing to enhance the agencies User Interface (UI), resulting in a 50% increase in
click-through rates
▪ Rolled out Data Science AI ML model that can automatically decide the Labor Order and Schedule
distribution to Vendors
▪ Engaged, built strong relationship, drive alignment with all cross-functional stakeholders (300+)
including Customers, Regulators, Legal, Audit, Compliance, Data Privacy, Security, PM, SDM, SDE,
UX, QAE
▪ Ideated and designed 100% automated process from product intake to release in Asana tool leading to
30% effort savings
▪ Single Handedly developed 40+ Services Data Dictionary that helped Amazon Privacy Teams reduce
review time by 50%
▪ Spearheaded Quality Shift Left Initiative leading to reduction in 10 QAE HC, 100% Quality.
▪ Chaired weekly program review calls (25 Global Programs, 20+ Stakeholders) leading to 100% on time
and quality delivery
▪ Created RACI Matrix for all job families within my HVH org - PMT, PM, TPM, SDM, SDE, BIE
▪ Led the UX revamp of the Agency facing website leading to 50% increase in customer hits,
engagement
▪ Designed UI of 3 customer pages using Figma tool improved the customer engagement by 10%
▪ Designed Program Launch checklist by referencing all past lessons learnt leading to 25% effort saving
& 100% quality delivery
▪ Ideated and executed Bi-Weekly HVH Flash Report covering HVH Org (250+ staff) highlights, lowlights,
Roadmap, Key update
 Launched Workforce Hiring Product in 8 months & received Project Excellence Award by Amazon
Director
 Developed Vendor recommendation scorecard MLP which received 2nd Prize in Amazon Global
Hackathon

Citi VP, Manager, Technical Program Manager Feb 2017 - Sep 2022
▪ Led a team 6 TPMs across global locations for Citi Regulatory Technology Team
▪ Executed multiple large-scale Regulatory and Compliance Programs - ESG, GDPR, CCPA, MIFID II,
REG O, SEC SBSD ensuring 100% compliance to regulatory deadlines and earned trust of Managing
Directors
▪ Chaired and reported monthly program status for 35 programs, $60M budget with 30+ senior
stakeholders (MD, D, VP level)
▪ Rolled out Exegy equity market data software along with Infrastructure Servers for Citi trading apps
leading to reduction in market data latency by 30%
▪ Retired 20-year-old legacy equity trading market data software globally ahead of committed schedule
by 3 months
▪ Spearheaded Citi Wealth Program & Project Management Procedure guideline & Trained 500+ global
employees on same
▪ Developed comprehensive technical plans in Asana for 15 cross-functional programs, achieving 100%
on-time delivery
▪ Innovated Project Management Quality control tool which reduced manual review time of SDLC
documents by 90%
▪ Developed Agile and Waterfall SDLC playbooks used by 2000 global staff and unique page visit of 1500
in 1 month
▪ Headed global enterprise-wide initiative of improving the Project Management & SDLC maturity to
100% in 3 months
▪ Strategized business plan and share recommendations leading to improvement in software developer
productivity by 30%
▪ Hired 15 Technical Program Managers in a record time of 3 months in US, Poland, India.
 Developed 200+ Programs Financial Forecast vs Actuals Dashboard (USD 180 M) on Excel VBA in 2
days before budget presentation and earned bias for action award by MD
 Best idea and proof of concepts award across Citi India (staff of 12,000)
 Developed Equities Market Data Testing Framework which received Best Project Award across Citi
Pune (staff of 5000)
 1st Prize in Citi Program Management Quiz across Citi globally (staff of 25,000)

ZS Associates Technical Program Manager Jul 2014 - Jan 2017

▪ Partnered with Sanofi directors to design and launch a sales incentive compensation program,
increasing product sales revenue by 10%.
▪ Facilitated all Scrum Ceremonies – Daily Standup, Sprint Planning, Review, Retrospective and
removed team impediments
▪ Conducted Value Stream Mapping for Sanofi Incentive Compensation process and reduced reporting
lead time by 30%
▪ Managed Product ideation, planning, roadmap, development of Sanofi IC products & increase usage
by Salesforce to 100%
▪ Devised process for Sanofi so as to ensure all critical incident resolution time is 24hrs & reduction in
Ops cost by 15%
▪ Managed global analytics projects for Sanofi US with an annual budget of $10M.
▪ Supervised a team of 5 Project Managers including functional work assignment and performance
reviews
▪ Developed a one stop website for Sanofi Sales Force (5000) in 1 month thereby reducing query
response time by 70%.
▪ Ensured Quality Assurance by automating all Quality Control checks leading to annual savings of
$200,000 (4 resources)
▪ Authored 2 winning proposals that helped ZS acquire new analytics business of $7M annually
 Best Project Champion Award across ZS India (staff of 4000)
 Best Client Centric Project Award across ZS India (staff of 4000)

Amazon MBA Intern - Business Analyst II Apr 2013 - May 2013

▪ Project: Optimization of Amazon’s automated Inventory Procurement Model - Economic Order Model
(EOM)
▪ Collaborated with OR scientists to optimize the EOM model by auditing the 2 KPI - In-Stock% &
Contribution Profit per Unit
▪ Conducted an operational feasibility and identified gaps by analyzing the actual and experimental data
▪ Prepared research report highlighting gaps & recommendations which were accepted by Product team

Amdocs Software Developer May 2011 - Mar 2012

▪ Programmed Customer Relationship Manager tool for US cellular that increased upsell and cross sell
revenue by 15%
▪ Designed Business Dashboards in IBM Cognos for Telstra Australia leading to reduction in manual
review time by 10%

Infosys Software Developer Sep 2009 - May 2011

▪ Developed Bank of America Website - Insurance modules using FTL leading to reduction in page load
time by 30%
▪ Batch Topper (CGPA: 4.95 out of 5) in Infosys Training batch (Java, Oracle SDE) of 2009

Education
Institute Degree CGPA Rank
Indian Institute of Management (IIM), Mumbai, India Information Technology 8.92/10 2
University Institute of Technology - RGPV, MP Electronics & Communication 79.31 % 4

Certifications
▪ Project Management Professional (PMP) from PMI, USA
▪ PMI - Agile Certified Professional (PMI-ACP), PMI, USA
▪ AWS Certified Cloud Practitioner
▪ Oracle Certified Java Programmer (OCJP)
▪ Oracle Certified Web Component Developer (OCWCD)
▪ Certificate in Product Management by INSAID
▪ CSPO - Certified Scrum Product Owner by Scrum Alliance
▪ SAFe Product Owner/Product Manager, Scaled Agile
▪ SAFe Release Train Engineer, Scaled Agile
▪ SAFe Agilist (SA), Scaled Agile
▪ SAFe Scrum Master, Scaled Agile
▪ A-CSM Advanced Certified Scrum Master by Scrum Alliance
▪ Agile Coach (ICP - ACC) from IC Agile
▪ Six Sigma Green Belt
▪ Certified Agile Coach (ICP-ACC)