Contact Summary Gaganmehra569@gmail.com Results-driven system engineer / administrator with 3 years of experience +91 9315752519 optimizing and maintaining complex IT infrastructures. Proficient in F-122 East Vinod nagar, Delhi. system administration, troubleshooting, and implementing innovative solutions for seamless operations. www.linkedin.com/in/gagan-singh-b4405a215 Work Experience Education L1 System Engineer | Tech Mahindra Ltd. (Payroll- FSPL Ltd.) Sept 2022- Sept 2023 & L2 System Engineer | Oct 2023 - Current Bachelor Of Commerce | 2019- 2022 Key Responsibilities:- Delhi University Proficient in addressing day-to-day incidents and problems reported by users, Diploma in Network Associate || 2021-2022 with the ability to provide timely updates using ticket logging tools like Service Now (Snow) & BMC Remedy. Jetking Infotrain Ltd - New Delhi. Engaging with clients to understand their IT needs and challenges. Intermediate || 2019 Supporting server activities (Server updating, any drill activities in Every 3 Central Board of Secondary Education (CBSE). months) Secondary School || 2017 Skilled in troubleshooting desktop and laptop OS(Windows, Central Board of Secondary Education (CBSE). Linux, Mac) issues, including installation, re-installation, and configuration in domain. Technical Problem Analysis: Able to analyze and diagnose complex technical Certification problems, enabling effective and targeted solutions. Install and configure virtual cloud instances in Azure. Certification of Microsoft Azure fundamental (AZ-900). Support on virtual machine related issue. Certification of Microsoft Azure Administrator (AZ-104). Demonstrated exceptional remote support capabilities, providing prompt Certification of Python from great learning. assistance to users across different locations using advanced remote tools, Certificate of Git from Simplilearn. effectively resolving issues and minimizing downtime. Certificate of Docker from great learning. Monitored and managed emails daily & ensuring timely responses to user Diploma in Network Associate from Jetking. inquiries and issues with the documentation process for future refrences.
Skills Lab Coordinator | Jetking Infotrain Pvt Ltd. Nov 2021- Apr 2022 Project Management. Key Responsibilities :- MS Services. Assisting in troubleshooting technical issues and providing Software Diagnosis. hands-on support to students. Network & Server knowledge. Keeping abreast of emerging technologies and suggesting Managing Virtual Machine i.e, Azure. upgrades to enhance lab capabilities. Work with SCCM & their tools. Assisting with software installations and troubleshooting Creating and managing Security Group & OU. software and hardware issues. Knowledge of ADDS, Failover cluster , DHCP & DNS. Jr. System Admin | Hv equipment Pvt Ltd. Jan 2021- june 2021 Git Docker Installing and configuring Windows OS. Powershell script Troubleshoot system related issue. System Maintenance and Repair. Network Support
