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    Mahmoud Mohamed - (5)

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    Mahmoud Mohamed - (5)

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    2 views2 pages

    Mahmoud Mohamed - (5)

    Uploaded by

    x.mahmoudelbatal

    Copyright:

    © All Rights Reserved
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    MAHMOUD

    MOHAMED
    DETAILS PROFILE

    ADDRESS As a highly skilled technical support specialist with a strong


    Samir Sadiq St, background in computer systems and a proven track record in
    Al-Hawamdeyah customer support, I bring exceptional problem-solving abilities and
    Giza advanced communication skills to efficiently address and resolve
    Egypt technical issues. My expertise includes proficient troubleshooting,
    answering complex inquiries, and developing comprehensive training
    PHONE programs for colleagues. I am eager to leverage my diverse IT
    +201116757073 knowledge and experience to contribute effectively to the market and
    companies.
    EMAIL
    x.mahmoudelbatal@gmail.com

    DATE OF BIRTH
    PROFESSIONAL EXPERIENCE
    20 June 1996

    IT Help Desk, Telecom Egypt (WE) Cairo


    Apr 2022 — Jan 2023
    SKILLS Technical Maintenance and Troubleshooting Expertise
    • Device Maintenance and Technical Support: Provide
    Leadership Skills comprehensive maintenance and technical support for various
    devices, ensuring optimal performance and longevity.
    Strong Critical Thinking Skills
    • Software and Hardware Issue Resolution: Diagnose and
    Project Management resolve software and hardware issues, employing effective
    problem-solving techniques to restore functionality efficiently.
    Analytical Thinking Skills
    • Network Optimization: Implement strategies to enhance
    Complex Problem Solving internet connection speed and quality, ensuring reliable and
    high-performance network operations.
    Decision Making Skills
    • Program Installation and Maintenance: Oversee the installation,
    configuration, and maintenance of device software, ensuring
    compatibility and smooth operation across all systems.

    LANGUAGES Call center and Sales Representative, Cairo


    Telecom Egypt (WE)
    Arabic Apr 2021 — Apr 2022

    Make deals with new customers and make sure to convince the client.
    English
    Identifying hardware and software solutions.
    • troubleshooting technical issues
    • diagnosing, repairing faults, and answering customers' questions
    • resolving network issues
    • speaking to customers quickly to get to the root of their problems

    IT Instructor, Darfur Center for Human Cairo


    Development
    Feb 2018 — Aug 2018

    I introduced the students to the tools and functionalities of Microsoft


    systems. I am dedicated to creating engaging and informative lessons
    that enhance students' technical proficiency.

    Computer Maintenance Technician and Sales Giza


    Manager in a Store, Bustan mall
    Jan 2017 — Jan 2018

    Maintaining and preparing hardware and software for both computers


    and laptops.

    EDUCATIONAL BACKGROUND

    Bachelor's degree in Computeer Science, Giza


    Jagora Univarsity
    Sep 2016 — Jan 2021

    Diploma ICDL Modules, Darfur Center for Giza


    Human Development
    Jan 2018 — Feb 2018

    I successfully finished the course at African Society with an excellent


    grade.

    ADDITIONAL COURSES

    Network Association at Connect Academy for Cairo


    Training and Qualification
    Jan 2021 — Feb 2021

    Professional training course on CISCO CCNA, CompTIA Network+, and


    Microsoft MCSA, done with an excellent training grade

    Professional English Course and Soft Skills Giza


    Matching Business at Connect Academy for
    Training and Qualification
    Jan 2021 — Feb 2021

    Professional training course on basics of soft skills, body language, and


    learning English; done with excellent training grade

    EXTRA-CURRICULAR ACTIVITIES

    Website Design Giza

    A Freelance Project on which I designed a website page for a private


    client and worked as HTML for it

    Certificate of Performing Military Service Giza

    I completed my military service as a soldier and was honored very good


    level of morals

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