QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR APPAREL, MADE-UP’S AND

HOME FURNISHINGSECTOR

Contents
1. Introduction and Contents..….……….……..….P.1
What are 2. Qualifications Pack……….………………............P.2
Occupational
3. Glossary of Key Terms…….……..……….……...P.3
Standards(OS)?
4. NOS Units…………………………………………………P.5
 OS describe what 5. Assessment Criteria………………………….……P.29
individuals need
to do, know and
understand in
order to carry out Introduction
a particular job
role or function Qualifications Pack – Quality Assessor

 OS are
performance SECTOR:
SECTOR: APPAREL, MADE-UP’S
INFORMATION AND
TECHNOLOGY- HOME FURNISHING
INFORMATION TECHNOLOGY ENABLED SERVICES (IT-
standards that
individuals must ITES)ces
SUB-SECTOR: Apparel Helpdesk Attendant
achieve when
carrying out OCCUPATION: Quality Assessment
functions in the
REFERENCE ID: AMH/Q1701
workplace,
together with ALIGNED TO: NCO-2015 /7543.0202
specifications of
the underpinning Brief Job Description:
knowledge and The Quality Assessor should be able to carry out Quality control / Quality assurance
understanding processes, understanding product and processes required at various stages of
production for meeting the expectations of final customers.
Contact Us:
AMHSSC, Indian
Buildings Congress First Personal Attributes:
Floor , Sector -6,R.K. The individual must have understanding of the processes. He should have clarity of
Puram, Kama Koti standards and must uphold the process integrity. He must work as a team and try and
Marg,New build quality rather than control quality.
Delhi-110022
E-mail:ceo@sscamh.in
 Qualifications Pack For a Quality Assessor

Qualifications Pack Code AMH/Q1701

Job Role Quality Assessor

Job Details

Credits (NSQF) TBD Version number 1.0

Apparel, Made-Up’s and
Sector Drafted on 24/08/14
Home Furnishing
Sub-sector Apparel Last reviewed on 02/05/19
Occupation Quality Assessment Next review date 02/05/2023
NSQC Clearance On* 20/07/15

Job Role Quality Assessor

A Quality Assessor carries out quality assurance /quality
control procedures in the sampling, pre-production, during
Role Description
production, and post production stages, reports deviations
and prevents quality failures.
NSQF level 5
Minimum Educational Qualifications 10+2 pass/Equivalent, preferably
Maximum Educational Qualifications N/A
Training
Quality Systems ( Six Sigma, TQM )
(Suggested but not mandatory)
Minimum Job Entry Age 18 years
Experience 1-2 years of work experience/internship in Quality
Assessment preferably
Compulsory:
1. AMH/N1701 (Understand and Comply with Product
Specification, Process and Procedure)
2. AMH/N1702 (Conduct Quality Assurance Procedure)
3. AMH/N1703(Analyze and manage Quality Issues)
National Occupational Standards
4. AMH/N0103 (Maintain health, safety and security at
(NOS)
workplace )
5. AMH/N1705( Follow regulatory and company’s rules)

Performance Criteria As described in the relevant OS units

2
 Qualifications Pack For a Quality Assessor

Glossary of Key Terms

Table 1: Glossary of Key Terms

Keywords /Terms Description

Sector Sector is a conglomeration of different business operations having similar

Definitions

businesses and interests. It may also be defined as a distinct subset of the

economy whose components share similar characteristics and interests.
Sub-sector Sub-sector is derived from a further breakdown based on the
characteristics and interests of its components.
Vertical Vertical may exist within a sub-sector representing different domain
areas or the client industries served by the industry.
Occupation Occupation is a set of job roles, which perform similar/related set of
functions in an industry.
Function Function is an activity necessary for achieving the key purpose of the
sector, occupation, or area of work, which can be carried out by a person
or a group of persons. Functions are identified through functional analysis
and form the basis of OS.
Sub-functions Sub-functions are sub-activities essential to fulfill the achieving the
objectives of the function.
Job role Job role defines a unique set of functions that together form a unique
employment opportunity in an organization.
Occupational OS specify the standards of performance an individual must achieve when
Standards (OS) carrying out a function in the workplace, together with the knowledge and
understanding they need to meet that standard consistently.
Occupational Standards are applicable both in the Indian and global
contexts.
Performance
Performance Criteria are statements that together specify the standard of
Criteria
performance required when carrying out a task.

National
NOS are Occupational Standards which apply uniquely in the Indian
Occupational
context.
Standards (NOS)
Qualifications Pack Qualifications Pack Code is a unique reference code that identifies a
Code qualifications pack.
Qualifications Qualifications Pack comprises the set of OS, together with the
Pack(QP) educational, training and other criteria required to perform a job role. A
Qualifications Pack is assigned a unique qualification pack code.
Unit Code Unit Code is a unique identifier for an OS unit, which can be denoted with
either an ‘O’ or an ‘N’.
Unit Title Unit Title gives a clear overall statement about what the incumbent
should be able to do.

3
 Qualifications Pack For a Quality Assessor

Description Description gives a short summary of the unit content. This would be
helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.
Scope Scope is the set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have a
critical impact on the quality of performance required.
Knowledge and Knowledge and Understanding are statements which together specify the
Understanding technical, generic, professional and organizational specific knowledge that
an individual needs in order to perform to the required standard.
Organizational Organizational Context includes the way the organization is structured
Context and how it operates, including the extent of operative knowledge
managers have of their relevant areas of responsibility.
Technical
Technical Knowledge is the specific knowledge needed to accomplish
Knowledge
specific designated responsibilities.

Core Skills/Generic Core Skills or Generic Skills are a group of skills that are key to learning
Skills and working in today's world. These skills are typically needed in any work
environment. In the context of the OS, these include communication
related skills that are applicable to most job roles.
Helpdesk Helpdesk is an entity to which the customers will report their IT problems.
IT Service Helpdesk Attendant is responsible for managing the helpdesk.
Keywords /Terms Description
SSC Sector Skill Council
Acronyms

OS Occupational Standard(s)
NOS National Occupational Standard(s)
QP Qualifications Pack
UGC University Grants Commission
MHRD Ministry of Human Resource Development
MoLE Ministry of Labor and Employment
NVEQF National Vocational Education Qualifications Framework
NVQF National Vocational Qualifications Framework

4
 AMH/N1701 Understand and Comply with Product Specification, Process and Procedure

------------------------------------------------------------------------------------------------------------------------------------------------

National Occupational
Standard

Overview

This unit is about the understanding of product specification, the process & procedure

5
 AMH/N1701Understand and Comply with Product Specification, Process and Procedure

Unit Code
AMH/N1701
National Occupational Standard

Unit Title
Understand and Comply with Product Specification, Process and Procedure
(Task)
Description This unit is about the understanding of product specification, the process &
procedure
Scope This unit/task covers the following:
Product and Process Details :
>Material Understanding may involve:
 Fabric Quality
 Accessories & Trims
 Packing Material
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Understanding To be competent, you must be able to:
Product and Process PC1. Refer & analyse the Tech Pack and Reference Samples to evaluate
Details production quality
PC2. Evaluate the Fabric / Accessories / Quality reports tested internally or
externally
PC3. Plan Checks points where Quality Control has to be exercised in
Consultation with the immediate supervisor
PC4. Refer / Evolve and document tolerances for process or raw material in
consultation with immediate supervisor.
PC5. Receive communicate to all concerned the relevant standards.
PC6. Ensure that the standards have been clearly understood and seek
confirmation of the same.
PC7. Communicate proactively if the systems are not producing the desired
outcome.
PC8. Keep all the reference samples and reference manuals accessible and in
a good condition.
PC9. Ensure correct and updated formats for creating quality related records
and reports are being used.
PC10. Obtain help or advice from appropriate people, where necessary
PC11. Understand and analyse the garment construction process
PC12. Understand and analyse the garment finishing & packing standards &
processes
Knowledge and Understanding (K)
A. Organizational You need to know and understand:
Context KA1. Buyers Requirements of quality standards and Inspection
Methodologies
KA2. Reporting procedures and formats and their periodicity
KA3. Defect Classification Critical and Non Critical Defects.
(Knowledge of KA4. Defect with relation to critical defect zones
the company/ KA5. Escalation Matrix of who to refer problems to when they are out of
organization control

6
AMH/N1701Understand and Comply with Product Specification, Process and Procedure
and its KA6. Your organization’s tools, templates and processes for recording and
processes) monitoring process confirmation and deviations
KA7. Interdepartmental material movement procedure
KA8. Compliance for Vendors

B. Technical You need to know and understand:

Knowledge KB1. Statistical Process Control & Statistical Quality Control
KB2. Raw material components and their Specifications
KB3. Inspection and Quality Control Procedures
KB4. Test Reports
KB5. Critical and non-Critical defects
KB6. Procedural Understanding:
 Product Specification & Tech packs
 Reference Sample and Approved Samples
 Checking Procedures and tolerances
 Reports and Compliances
 Instructions and Communication with team members
 Major Deviations and stopping the process
Appropriate people:
 Quality Head
 Departmental Heads
 Line Supervisors
 Quality Heads
 Production Planning Head
 Merchandiser
KB7. Sampling Procedure
KB8. Reference Samples & Tech Packs
KB9. Procedure to carry out quality control / quality assurance processes
KB10. Knowledge of final quality audit procedures.
KB11. Interdepartmental Material movement
KB12. Material Issued and received from vendor
Glossary of Terminology
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills You need to know and understand how to:
SA1. Fill in the information required to communicate the level of quality
SA2. Communicate with others in writing
SA3. Use the accurate terminology
Reading Skills
You need to know and understand how to:
SA4. Follow manuals/procedures/and compliance policies
SA5. Update actively with modifications through written print and mail
communication ( digital )
Oral Communication (Listening and Speaking skills)
You need to know and understand how to:

7
AMH/N1701Understand and Comply with Product Specification, Process and Procedure
SA6. Listen effectively and orally communicate information accurately
SA7. Communicate proactively on critical issues
B. Professional Decision Making
Skills You need to know and understand how to:
SB1. Follow rule-based decision-making processes
SB2. Make decisions on a suitable course of action or response
SB3. Identify situation that need escalation on quality issues and seek
intervention
Plan and Organize
You need to know and understand how to:
SB4. Plan and organize your work to achieve targets and deadlines
SB5. Consult and coordinate for effective delivery
Customer Centricity
NA
Problem Solving
You need to know and understand how to:
SB6. Apply problem-solving approaches in different situations
SB7. Refer anomalies to the particular personnel
SB8. Seek clarification on problems from others
Analytical Thinking
You need to know and understand how to:
SB9. Analyze needs, requirements and dependencies in order to meet your
workrequirements
SB10. Seek participation of members from Quality, Production, Audit or any
other team for effective solutions
Critical Thinking
You need to know and understand how to:
SB11. Provide opinions on work in a detailed and constructive way to the
concerned personnel
SB12. Apply balance judgments to different situations

8
AMH/N1701Understand and Comply with Product Specification, Process and Procedure
NOS Version Control

NOS Code AMH/N1701

Credits (NSQF) TBD Version number 1.0

Apparel, Made-Up’s
Industry Drafted on 24/08/14
and Home Furnishing
Apparel
Industry Sub-sector Last reviewed on 02/05/19

Occupation Quality Assessment Next review date 02/05/2023

9
 AMH/N1702 Conduct Quality Assurance Procedure

-----------------------------------------------------------------------------------------------------------------------------------------------

National Occupational
Standard

Overview

This unit provides knowledge and understanding required to conduct the quality assessment of products

10
 AMH/N1702 Conduct Quality Assurance Procedure

Unit Code
AMH/N1702
National Occupational Standard

Unit Title
Conduct Quality Assurance Procedure
(Task)
Description This unit provides knowledge and understanding required to conduct the quality
assessment of products
Scope This unit/task covers the following:
FollowingWork requirements& quality assurance procedures
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Follow work To be competent, you must be able to:
requirements& PC1. Establish Checkpoints at / between work stations at appropriate points
Quality Assurance PC2. Keep the work area organized.
procedures PC3. The pace of decision making should be time bound and not disrupt the
material flow frequently
PC4. Treat confidential information correctly
PC5. Work in line with your organization’s policies and procedures
PC6. Work within the limits of your job role
PC7. Obtain guidance fromappropriate people, where necessary
PC8. Ensure your work meets the agreed requirements
PC9. Consult your immediate supervisor frequently and proactively
PC10. Evolve levels of decision making in consultation with the Line of
Command and communicate the same
PC11. Ensure process like segregation and material flow are followed strictly
PC12. Build process of Quality Control approval on each products through
quality Control stickers or any other marking material
PC.13 Build accountability for wrong Quality approved or right quality
disapproved
PC.14 Be aware and build awareness about the cost of quality and control
adequately
Knowledge and Understanding (K)
A. Organizational You need to know and understand:
Context KA1. your organization’s policies, procedures and priorities for your area of
(Knowledge of work and your role and responsibilities in carrying out your work
the company/ KA2. Limits of your responsibilities and when to involve others
organization
KA3. Your specific work requirements and who these must be agreed with
and its
processes) KA4. The importance of handling material properly so the process does not
throw up more defects
KA5. Prioritize your workload according to criticality of the issues the benefits
of this
KA6. Your organization’s policies and procedures for dealing with confidential
information and the importance of complying with these
KA7. The purpose of keeping others updated with the progress of your work

11
AMH/N1702 Conduct Quality Assurance Procedure
B. Technical You need to know and understand:
Knowledge KB1. The right acceptable outgoing quality and systems to achieve the same
KB2. Procedure of Inspection Sampling wherever applicable
KB3. Garment Construction Methodology
KB4. Resources:
 Reference Samples
 Spec Sheets / Tech Packs
 Historic data on previous styles
 Templates / Reporting Formats
 Defect Marking materials (Stickers / Colour Coded Stickers / Tags)
KB5. Appropriatepeople:
 Line Supervisor
 Maintenance Personnel
 Sampling / Industrial Engineering Personnel
 Quality Head / Other reporting authorities

Skills (S)
A. Core Skills/ Writing Skills
Generic Skills You need to know and understand how to:
SA1. Complete accurate well written work
SA2. Communicate with others in writing
SA3. Filling details and compiling reports on quality
Reading Skills
You need to know and understand how to:
SA4. Follow guidelines/procedures/rules
Oral Communication (Listening and Speaking skills)
You need to know and understand how to:
SA5. Listen effectively and orally communicate information accurately
SA6. Ask for clarification and advice from others in the team and heads
B. Professional Decision Making
Skills You need to know and understand how to:
SB7. Follow rule-based decision-making processes
SB8. Make decisions on a suitable course of action or response
Plan and Organize
You need to know and understand how to:
SB9. Plan and organize your work to achieve targets and deadlines
Customer Centricity
NA
Problem Solving
You need to know and understand how to:
SB10. Apply problem-solving approaches in different situations
SB11 Refer anomalies to the particular personnel
SB12. Seek clarification on problems from others
Analytical Thinking

12
AMH/N1702 Conduct Quality Assurance Procedure
You need to know and understand how to:
SB13. Analyze the cutting process
SB14. Analyze needs, requirements and dependencies in order to meet your
workrequirements
Critical Thinking
You need to know and understand how to:
SB15. Provide opinions on work in a detailed and constructive way to the
concerned personnel
SB16. Apply balance judgments to different situations

NOS Version Control

NOS Code AMH/N1702

Credits (NSQF) TBD Version number 1.0

Apparel, Made-Up’s and
Industry Drafted on 24/08/14
Home Furnishing
Apparel
Industry Sub-sector Last reviewed on 02/05/19

Occupation Quality Assessment Next review date 02/05/2023

13
AMH/N1703 Analyze and Manage Quality Issues

---------------------------------------------------------------------------------------------------------------------------------------------

National Occupational
Standard

Overview

ThisunitprovidesPerformanceCriteria,Knowledge&UnderstandingandSkills&Abilities requiredtoanalyze
and manage the quality issues

14
 AMH/N1703 Analyze and Manage Quality Issues

Unit Code AMH/N1703

UnitTitle (Task) Analyze and Manage Quality Issues
National Occupational Standard

Description ThisunitprovidesPerformanceCriteria,Knowledge&UnderstandingandSkills&Abilities
requiredtoanalyze and manage the quality issues
Scope Thisunit/taskcoversthefollowing:
Method & Tools to analyze the quality issues
PerformanceCriteria(PC)w.r.tthe Scope
Elements PerformanceCriteria
Method & Tools Tobecompetent,theuser/individual onthejobmustbeableto:
to analyze the PC1. Communicate to all concerned about the relevant standards.
quality issues PC2. Identify and use best quality tools
PC3. Interpret the standards for a garment construction
PC4. Ensure that the standards have been clearly understood and seek
confirmation of the same.
PC5. Communicate proactively if the systems are not producing the desired
outcome.
PC6. Keep all the reference samples and reference manuals accessible and in a
good condition.
PC7. Ensure correct and updated formats for creating quality related records and
reports are being used.
KnowledgeandUnderstanding (K)
A. Organizational Theuser/individualonthe job needs toknowandunderstand:
Context KA1. Your organization’s policies, procedures, guidelines, buyer’s requirements at
(Knowledgeofthe various stages of production.
company/ KA2. Different Quality systems that buyers specify.
organizationmand KA3. The process of reporting quality related problem.
its processes) KA4. The limits of your role and responsibilities in relation to the quality function
requests/incidents
KA5. Escalation Matrix of reporting when issues are outside the limit of your
authority
KA6. Your organization’s and buyers specified tools, templates and processes for
recording and monitoring processes
KA7. your organization’s&and buyers guidelines and standard scripts for resolving
quality related issues and how to use these
KA8. Your organization’s knowledge base and how to use and update

15
AMH/N1703 Analyze and Manage Quality Issues

B. Technical/ Theuser/individualonthe job needs toknowandunderstand:

Domain KB1. Quality specifications with respect to different material
Knowledge KB2. The Quality compliances to be fulfilled prior to Material movement
KB3. Accurate terminology to report deviation in Quality
KB4. Underlying principles of Quality Systems
KB5. Concepts of Rework and right first time
KB6. Classification of Defects
KB7. Specification Sheets
KB8. Appropriate people:
 Quality Head
 Departmental Heads
 Line Supervisors
 Quality Heads
 Production Planning Head
 Merchandiser
 Operators
 Quality Assessors / Quality Checkers

Skills (S)
A. Core Skills/ Writing Skills
Generic Skills You need to know and understand how to:
SA1. Complete accurate well written work with attention to detail
SA2. Communicate with others in writing
SA3. Complete reports accurately in the prescribed format
Reading Skills
You need to know and understand
SA4. Spec Sheets /Manuals /Tech Packs and Bill of Material/ Comments on
Sample at various stages of Approval
Oral Communication (Listening and Speaking skills)
You need to know and understand how to:
SA5. Listen effectively and orally communicate information accurately
SA6. Ask for clarification and advice from superiors
SA7. Ensuring proactively that your communication is clearly understood
SA8. Be integral and articulate about quality requirement
B. Professional Decision Making
Skills You need to know and understand how to:
SB1. Follow rule-based decision-making processes
SB2. Make decisions on a suitable course of action or response without
disrupting material /process flow frequently
SB3. Communicating decisions immediately to team members
SB4. Be neutral in decision making
Plan and Organize
You need to know and understand how to:
SB5. Plan and organize your work to achieve desired Quality Standards and
output

16
AMH/N1703 Analyze and Manage Quality Issues

Customer Centricity
NA
Problem Solving
You need to know and understand how to:
SB6. Apply problem-solving approaches in different situations provide
solutions without disrupting process flow frequently
SB7. Refer anomalies to the supervisor
SB8. Seek clarification on problems from others
SB9. Evolve solutions to problems through consensus
Analytical Thinking
You need to know and understand how to:
SB10. Analyze data and activities
SB11. Configure data and disseminate relevant information to others
SB12. pass on relevant information to others
Critical Thinking
You need to know and understand how to:
SB13. Provide opinions on work in a detailed and constructive way
SB14. Apply balance judgments to different situations
SB15. Apply Quality perspectives in the thought process

17
AMH/N1703 Analyze & Manage Quality Issues

NOS Version Control

NOS Code AMH/N1703

Credits (NSQF) TBD Version number 1.0

Apparel, Made-Up’s
Industry Drafted on 24/08/2014
and Home Furnishing
Apparel
Industry Sub-sector Last reviewed on 02/05/19

Occupation Quality Assessment Next review date 02/05/2023

18
AMH/N0103 (Maintain health, safety and security at workplace)

--------------------------------------------------------------------------------------------------------------------------------------

National Occupational
Standard

Overview

This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities required for
taking responsibility for their own health, safety and security in the workplace and is about using the
correct procedures to prevent, control and minimize risk to them and others in the workplace.

19
 AMH/N0103( Maintain health, safety and security at workplace)

Unit Code AMH/N0103

Unit Title
National Occupational Standard

Maintain health, safety and security at workplace

(Task)
Description This unit provides Performance Criteria, Knowledge & Understanding and Skills
& Abilities required for taking responsibility for their own health, safety and
security in the workplace and is about using the correct procedures to prevent,
control and minimize risk to them and others in the workplace.
Scope This unit/task covers the following:
Complywith health, safetyandsecurityrequirementsatwork
Hazards and Risks/ threats
Medical Emergencies
Evacuation process

Performance Criteria (PC) w.r.t. the Scope

Elements PerformanceCriteria
Complywith health, To be competent, the user/individual on the job must be able to:
safetyandsecurityre PC1. Comply with health and safety related instructions applicable to the
quirementsatwork workplace
PC2. Use and maintain personal protective equipment as per protocol
PC3. Carry out own activities in line with approved guidelines and procedures
PC4. Maintain a healthy lifestyle and guard against dependency on
Intoxicants
PC5. Follow environment management system related procedures
PC6. Identify and correct (if possible) malfunctions in machinery and
equipment
PC7. Report any service malfunctions that cannot be rectified
PC8. Store materials and equipment in line with manufacturer’s and
organizational requirements
PC9. Safely handle and move waste and debris
PC10. Minimize health and safety risks to self and others due to own actions
PC11. Seek clarifications, from supervisors or other authorized personnel in
case of perceived risks
PC12. Monitor the workplace and work processes for potential risks and
threats
PC13. Carry out periodic walk-through to keep work area free from hazards
and obstructions, if assigned
PC14. Report hazards and potential risks/ threats to supervisors or other
authorized personnel
PC15. Participate in mock drills/ evacuation procedures organized at the
workplace
PC16. Undertake first aid, fire-fighting and emergency response training, if
asked to do so
PC17. Take action based on instructions in the event of fire, emergencies or
accidents
PC18. Follow organization procedures for shutdown and evacuation when
Required

20
AMH/N0103( Maintain health, safety and security at workplace)

KnowledgeandUnderstanding (K)
A. Organisational
Context Theuser/individualonthe job needs toknowandunderstand:

(Knowledge of the KA1. Health and safety related practices applicable at the workplace
company / KA2. Potential hazards, risks and threats based on nature of operations
organisation and its KA3. Potential risks due to own actions and methods to minimize these
processes) KA4. Environmental management system related procedures at the workplace
KA5. Layout of the plant and details of emergency exits, escape routes,
emergency equipment and assembly points
KA6. Potential accidents and emergencies and response to these scenarios
KA7. Reporting protocol and documentation required
KA8. Details of personnel trained in first aid, fire-fighting and emergency
response
B. Technical / The user/individual on the job needs to know and understand:
Domain KB1. Occupational health and safety risks and methods
Knowledge KB2. Identification, handling and storage of hazardous substances
KB3. Proper disposal system for waste and by-products
KB4. Signage related to health and safety and their meaning
KB5. Importance of sound health, hygiene and good habits
KB6. Ill-effects of alcohol, tobacco and drugs

Skills (S)w.r.ttheScope
Elements Skills
A. Core Skills/ Writing Skills
GenericSkills
The user/ individual on the job needs to know and understand how to:
SA1. Write and document appropriate technical forms in required format of the
company
Reading Skills

The user/ individual on the job needs to know and understand how to:
SA2. Read and comprehend the organizational documents pertaining to rules and
procedures
SA3. Read and understand manuals, health and safety instructions, memos, reports.
Oral Communication (Listening and Speaking Skills)

The user/ individual on the job needs to know and understand how to:
SA4. Positively influence the team members into following procedures
B Professional Skills DecisionMaking

Theuser/individualonthejobneedstoknowandunderstandhowto:
SB1 decisions to keep the work area safe and create healthy environment
Plan and Organize
SB1.

21
AMH/N0103( Maintain health, safety and security at workplace)

Theuser/individualonthejobneedstoknowandunderstandhowto:
SB2. Keep and get the workareafreefrompotentialhazards
Customer Centricity
NA
Problem Solving
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB3. Raise alarm
SB4. Take feedback from supervisors and others
Analytical Thinking
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB5. Identify,reportmalfunctionsinmachineryandequipment.
SB6. Identifyandreportservicemalfunctions and chemical leaks
Critical Thinking
NA

NOS Version Control

NOS Code AMH/N0103

Credits (NSQF) TBD Version number 1.0

Apparel, Made-Up’s and
Industry Drafted on 24/08/2014
Home Furnishing
Apparel Last reviewed on 02/05/19
Industry Sub-sector

Occupation Quality Assessment Next review date 02/05/2023

22
AMH/N1705 Follow regulatory and company’s rules

--------------------------------------------------------------------

National Occupational
Standard

Overview

This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities required for
complying with industry, regulatory and organizational requirements at the workplace.

23
 AMH/N1705( Follow regulatory and company’s rules)

Unit Code AMH/N1705

Unit Title
National Occupational Standard

Follow regulatory and company’s rules

(Task)
Description This unit provides Performance Criteria, Knowledge & Understanding and Skills
& Abilities required for complying with industry, regulatory and organizational
Requirements at the workplace.
Scope This unit/task covers the following:
Organizational Compliance
Customer Compliance
Compliance with all national and international laws and regulations
Performance Criteria (PC) w.r.t. the Scope
Element PerformanceCriteria
Comply with industry, Tobe competent, theuser/individual onthejobmustbeableto:
regulatory and PC1. Seek and obtain clarifications on policies and procedures,
organizational from the supervisor or other authorized personnel
requirements PC2. Apply and follow these policies and procedures within the
work practices
PC3. Provide support to the supervisor and team members in
enforcing these considerations
PC4. Identify and report any possible deviation to these
requirements

Knowledge and Understanding (K)

A. Organizational KA1. The importance of having an ethical and value-based approach to
Context governance
(Knowledge of the KA2. Benefits to the company and oneself due to practice of these procedures
company/ KA3. Specific to the industry/sector, know and understand:
organization and  Legal, regulatory and ethical requirements
its processes)  Procedures to follow if someone does not meet the requirements

KA4.Customer specific requirements mandated as a part of the work process

B. Technical The user/individual on the job needs to know and understand:

Knowledge KB1. Country / customer specific regulations for the sector and their
importance
KB2. Reporting procedure in case of deviations
KB3. Limits of personal responsibility

Skills (S)
A. Core Skills / Generic Writing Skills
Skills The user/ individual on the job needs to know and understand how to:
SA1. Write and document appropriate technical forms, job cards, inspection
sheets as required format of the company
Reading Skills

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AMH/N1705( Follow regulatory and company’s rules)

The user/ individual on the job needs to know and understand how to:
SA2. Read and comprehend the organizational documents pertaining to rules
and procedures
SA3. Read and comprehend basic English to read and interpret indicators in the
machine and operating manuals, job cards, visual cards, etc.
SA4. Read in the local language as applicable
SA5. Read and understand manuals, health and safety instructions, memos,
reports, job cards etc.
Oral Communication (Listening and Speaking Skills)
The user/ individual on the job needs to know and understand how to:
SA6. Positively influence the team members into following procedures
B. Professional Skills Decision Making
The user/ individual on the job needs to know and understand how to:
SB1. Take appropriate decisions related to responsibilities
Plan and Organize
The user/ individual on the job needs to know and understand how to:
SB2. Plan and manage work routine based on company procedure
Customer Centricity
The user/ individual on the job needs to know and understand how to:
SB3. Ensure and follow organizational procedures and policies
Problem Solving
The user/ individual on the job needs to know and understand how to:
SB4. Evaluate and seek and obtain clarification from the superiors
Analytical Thinking
The user/ individual on the job needs to know and understand how to:
SB5. Apply balanced judgment to different situations
Critical Thinking
The user/ individual on the job needs to know and understand how to:
SB6. Analyze, evaluate and apply the information gathered from observation,
experience, reasoning, or communication to act efficiently

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AMH/N1705( Follow regulatory and company’s rules)

NOS Version Control

NOS Code AMH/N1705

Credits (NSQF) TBD Version number 1.0
Apparel, Made-Up’s and
Industry Drafted on 24/08/14
Home Furnishing
Apparel
Industry Sub-sector Last reviewed on 02/05/19

Occupation Quality Assessment Next review date 02/05/2023

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 Qualifications Pack For Quality
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Annexure

Nomenclature for QP and NOS

9 characters
[ABC]/ Q 0101

[Insert 3 letter code for SSC] QP number (2 numbers)

Q denoting Qualifications Pack Occuptaion (2 numbers)

Occupational Standard

An example of NOS with ‘N’ 9 characters

[ABC] / N 0101

[Insert 3 letter code for SSC] OS number (2 numbers)

N denoting National Occupational Standard Occuptaion (2 numbers)

Back to top…

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 Qualifications Pack For Quality
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The following acronyms/codes have been used in the nomenclature above:

Sub-sector Range of Occupation numbers

Apparel 0-40
Made-ups 41-55

Home Furnishing 56-70

Fututure Jobroles 71-89

Generic Job roles 90-99

Sequence Description Example

Three letters Industry name AMH

Slash / /

Next letter Whether QP or NOS Q or N

Next two numbers Occupation code 01

Next two numbers OS number 01

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 Qualifications Pack For Quality
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Criteria For Assessment Of Trainees

Job Role Quality Assessor
Qualification Pack AMH/Q1701
Sector Skill Council AMHSSC
Guidelines for Assessment

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria
(PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and
Skills Practical for each PC
2. The assessment for the theory part will be based on knowledge bank of questions approved by the SSC
3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of
NOS.
4. Individual assessment agencies will create unique question papers for theory part for each candidate at each
examination/training center (as per assessment criteria below)
5. Individual assessment agencies will create unique evaluations for skill practical for every student at each
examination/training center based on this criteria
6. To pass the Qualification Pack, every trainee should score a minimum of 70% aggregate in a QP
7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack

Marks Allocation

Total Skills
Out The
Mark Practic Viva
Of ory
s al

1.AMH/N1701 PC1. Refer & analyse the Tech Pack and Reference
Understand Samples to evaluate production quality
and Comply
with Product 8 5 2 1
Specification,
Process and
Procedure

PC2. Evaluate the Fabric / Accessories / Quality reports

100 10 3 6 1
tested internally or externally

PC3. Plan Checks points where Quality Control has to

be exercised in consultation with the immediate 8 3 4 1
supervisor

PC4. Refer / Evolve and document tolerances for

process or raw material in consultation with 6 2 2 2
immediate supervisor.

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 Qualifications Pack For Quality
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PC5. Receive communicate to all concerned the

8 3 4 1
relevant standards.

PC6. Ensure that the standards have been clearly

8 3 1 4
understood and seek confirmation of the same

PC7. Communicate proactively if the systems are not

8 3 4 1
producing the desired outcome

PC8. Keep all the reference samples and reference

10 4 4 2
manuals accessible and in a good condition

PC9. Ensure correct and updated formats for

creating quality related records and reports are 10 7 1 2
being used

PC10. Obtain help or advice from appropriate

8 5 1 2
people, where necessary

PC11. Understand and analyse the garment

8 3 4 1
construction process

PC12. Understand and analyse the garment finishing

8 4 3 1
& packing standards & processes

Total 100 45 36 19

2.AMH/N1702 PC1. Establish Checkpoints at / between work

Conduct Quality stations at appropriate points
8 2 4 2
Assurance
Procedure

PC2. Keep the work area organized 10 2 7 1

PC3. The pace of decision making should be time

100 6 2 3 1
bound and not disrupt the material flow frequently

PC4. Treat confidential information correctly 6 3 2 1

PC5. Work in line with your organization’s policies

10 2 6 2
and procedures

PC6. Work within the limits of your job role 8 3 4 1

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 Qualifications Pack For Quality
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PC7. Obtain guidance from appropriate people,

6 3 2 1
where necessary

PC8. Ensure your work meets the agreed

5 2 2 1
requirements

PC9. Consult your immediate supervisor frequently

5 2 1 2
and proactively

PC10. Evolve levels of decision making in

consultation with the Line of Command and 6 2 2 2
communicate the same

PC11. Ensure process like segregation and material

8 2 4 2
flow are followed strictly

PC12. Build process of Quality Control approval on

each products through quality Control stickers or 8 2 1 5
any other marking material

PC.13 Build accountability for wrong Quality

6 2 2 2
approved or right quality disapproved

PC.14 Be aware and build awareness about the cost

8 2 4 2
of quality and control adequately

Total 100 31 44 25

3. AMH/N1703 PC1. Communicate to all concerned about the

Analyse and relevant standards.
7 2 4 1
Manage Quality
Issues

PC2. Identify and use best quality tools 12 3 7 2

PC3. Interpret the standards for a garment 60

10 4 3 3
construction

PC4. Ensure that the standards have been clearly

8 4 2 2
understood and seek confirmation of the same

PC5. Communicate proactively if the systems are not

7 2 4 1
producing the desired outcome

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PC6. Keep all the reference samples and reference

6 1 4 1
manuals accessible and in a good condition

PC7. Ensure correct and updated formats for

creating quality related records and reports are 10 4 3 3
being used.

Total 60 20 27 13

4.AMH/N0103 PC1. Comply with health and safety related

Maintain instructions applicable to the workplace
health, safety 4 2 1 1
and security at
workplace

PC2. Use and maintain personal protective

5 1 3 1
equipment as per protocol

PC3. Carry out own activities in line with approved

3 1 1 1
guidelines and procedures

PC4. Maintain a healthy lifestyle and guard against

3 1 1 1
dependency on intoxicants

PC5. Follow environment management system

3 1 1 1
related procedures
60
PC6. Identify and correct (if possible) malfunctions in
4 1 2 1
machinery and equipment

PC7. Report any service malfunctions that cannot be

3 1 1 1
rectified

PC8. Store materials and equipment in line with

3 1 1 1
manufacturer’s and organizational requirements

PC9. Safely handle and move waste and debris 3 1 1 1

PC10. Minimize health and safety risks to self and

3 1 1 1
others due to own actions

PC11. Seek clarifications, from supervisors or other

3 1 1 1
authorized personnel in case of perceived risks

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PC12. Monitor the workplace and work processes

3 1 1 1
for potential risks and threats

PC13. Carry out periodic walk-through to keep work

3 1 1 1
area free from hazards and obstructions, if assigned

PC14. Report hazards and potential risks/ threats to

3 1 1 1
supervisors or other authorized personnel

PC15. Participate in mock drills/ evacuation

3 1 1 1
procedures organized at the workplace

PC16. Undertake first aid, fire-fighting and

4 1 2 1
emergency response training, if asked to do so

PC17. Take action based on instructions in the event

4 1 2 1
of fire, emergencies or accidents

PC18. Follow organization procedures for shutdown

3 1 1 1
and evacuation when required

Total 60 19 23 18

5.AMH/N1705 PC1. Seek and obtain clarifications on policies and

Follow procedures, from the supervisor or other authorized
6 3 1 2
regulatory and personnel
company’s rules

PC2. Apply and follow these policies and procedures

30 8 3 3 2
within the work practices

PC3. Provide support to the supervisor and team

7 2 2 3
members in enforcing these considerations

PC4. Identify and report any possible deviation to

9 2 4 3
these requirements

Total 30 10 10 10

Grand Total 350 125 140 85

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