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OBJECTIVES:
1. Identify the issues, challenges, trends and innovation in the hospitality and tourism industry;
2. The learners will define the different issues and challenges; and
3. Explain the importance of topic.
INTRODUCTION:
The hospitality industry is constantly evolving to meet the changing needs and preferences of
modern consumers. Driven by advancements in technology, growing environmental awareness,
and shifting customer priorities, the industry has embraced trends that enhance guest
experiences, operational efficiency, and sustainability. From digital transformation and
contactless technologies to wellness-focused offerings and experiential travel, these trends
reflect a dynamic sector that prioritizes innovation and adaptability. Understanding and adopting
these developments is essential for businesses to remain competitive and deliver exceptional
services in an ever-changing global market.
DISCUSSION:
Rapid Growth in Vacation Ownership
Vacation ownership is the fastest-growing segment of the lodging industry and is likely to
continue growing as the baby boomers enter their fifties and sixties in the U.S.A. The World
Tourism Organization has called timeshares one of the fastest-growing sectors of the travel and
tourism industry. Hospitality companies are adding brand power to the concept with corporations
like Marriott Vacation Club International, the Walt Disney Company, Hilton
Hotels, Hyatt Hotels, Promus’ Embassy Suites, Inter-Continental, and ever Four Seasons
participating in an industry that has grown rapidly in recent years.
Resort Condominiums International (RCI), the largest vacation ownership exchange (that allows
members to exchange vacations with other locations), has more than 2.8 million-member
families living in 200 countries. Three thousand seven hundred participating resorts and
members can exchange vacation intervals for vacations at any participating resort. North
America remains the global leader with nearly half of all the participating resorts and more than
2 million owners. Europe is second with approximately 22 percent of owners worldwide and more
than 1,000 resorts. Timeshare resorts are found around the globe in popular vacation areas near
beaches, rivers, lakes, and mountains, and even in major cities.
The future of the lodging industry involves globalization. Companies cannot grow unless they
venture beyond the United States. American hospitality chains and their management
techniques were in demand by many developing countries that wanted premium-name hotels.
An extensive survey of the condition of the hospitality would have shown that substantial
amounts of money would be necessary to maintain the hospitality’s condition. The hospitality
industry is thus at the very core of the globalization of international business. Hospitality
companies therefore need to consider the implications of the global context in which they operate
and must be prepared to address the questions that arise from this changing environment.
Globalization will ultimately touch virtually all aspects of the hospitality industry. Increasingly,
customers, management processes, employees, products, and sources of capital will be
competed for and will move across national boundaries. Competition in the future will come from
global entities with the advantages that globalization brings.
New Management
The complex forces of capacity control, safety and security, capital movement, and technology
issues will require a future management cadre that is able to adapt to rapid-paced change across
all the traditional functions of management.
1. In your opinion, which specific challenge or trend discussed in the industry holds the
greatest impact and importance? Why?
REFFRENCES