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    Crisis Management

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    Suhail Khairy
    The document discusses crisis, crisis management, and crisis communication. It defines a crisis as an unexpected, dangerous situation that creates instability and anxiety. Crisis management involves planning strategies to promptly respond to and minimize damage from a crisis. The objectives of crisis management are to identify the root cause, manage information flow, understand adversaries, and develop solutions. Effective crisis communication includes pre-crisis preparation, crisis response, post-crisis recovery, and establishing strong leadership, decision making, communication, and defined roles.

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    Crisis Management

    Uploaded by

    Suhail Khairy
    182 views14 pages
    The document discusses crisis, crisis management, and crisis communication. It defines a crisis as an unexpected, dangerous situation that creates instability and anxiety. Crisis management involves planning strategies to promptly respond to and minimize damage from a crisis. The objectives of crisis management are to identify the root cause, manage information flow, understand adversaries, and develop solutions. Effective crisis communication includes pre-crisis preparation, crisis response, post-crisis recovery, and establishing strong leadership, decision making, communication, and defined roles.

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    The document discusses crisis, crisis management, and crisis communication. It defines a crisis as an unexpected, dangerous situation that creates instability and anxiety. Crisis management involves planning strategies to promptly respond to and minimize damage from a crisis. The objectives of crisis management are to identify the root cause, manage information flow, understand adversaries, and develop solutions. Effective crisis communication includes pre-crisis preparation, crisis response, post-crisis recovery, and establishing strong leadership, decision making, communication, and defined roles.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    182 views14 pages

    Crisis Management

    Uploaded by

    Suhail Khairy
    The document discusses crisis, crisis management, and crisis communication. It defines a crisis as an unexpected, dangerous situation that creates instability and anxiety. Crisis management involves planning strategies to promptly respond to and minimize damage from a crisis. The objectives of crisis management are to identify the root cause, manage information flow, understand adversaries, and develop solutions. Effective crisis communication includes pre-crisis preparation, crisis response, post-crisis recovery, and establishing strong leadership, decision making, communication, and defined roles.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 14
    At a glance
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    The key takeaways are that a crisis is an unexpected situation that creates instability and anxiety. Crisis management involves making well-thought plans and strategies to deal with crises in a timely manner to minimize damage and recover quickly. It has both preventive and change management aspects.

    The objectives of crisis management are to identify the root cause of the crisis, manage information flow, understand the adversary, and come up with solid solutions.

    The steps involved in crisis response are to recognize the crisis, bring the crisis management team into play, and minimize damage and risks caused. The crisis response is handled at strategic, tactical and operational levels.

    Crisis

    An unexpected situation of extreme


    danger or difficulty which creates
    instability within the organization
    and induces anxiety to the stake
    holders
    Unexpected occurrence
    Danger or difficulty
    Need for prompt response
    Crisis management
    Making well thought plan and
    develop strategies to deal with
    crisis in the least possible time to
    minimize damage and get back on
    track in the shortest possible time
    Preventive aspect
    Change management
    Objectives of crisis
    management
    Identify the root cause
    Manage information flow
    Understanding the adversary
    Come up with solid solutions
    Process of crisis
    management
    1. Pre-crisis preparation: maintain data of all
    previous crises, come up with systems and
    mechanisms that build up resilience to crises
    Crisis management teams
    Communication plans
    Judicious information management strategies
    2. Crisis response: Recognize the crisis -> Bring
    Crisis management team(CMT) into play ->
    Damage and risk caused should be minimize
    Gold (Strategic), Silver (Tactic), Bronze
    (operational)
    Contd..
    3. Post-Crisis Recovery: recovery team
    from each department
    Investigation on the extend of
    damage to determine the relief
    measures
    Ways of Crisis management
    Strong leadership
    Quick decision making: vague
    decisions create confusion
    Prioritizing relief for affected
    persons
    Pro-active, regular and accurate
    communication
    Communication to government,
    stakeholders, media and press
    Contd..
    Effective plans with clearly
    defined roles
    Regular training and mock drills
    for CMT and Recovery teams
    Trustworthiness in the eyes of
    stakeholders
    Effective spokespersons
    Admitting having deficiencies
    Reference
    Veera Karoli, Business
    Communication, Thakur Publication,
    Page 64-71
    Prepared
    by
    Definition
    In a crisis situation, the
    compilation, dispensation and
    extension of any information
    related to the situation is called crisis
    communication.
    Types
    Crisis knowledge management
    Recognize origin -> Collecting facts
    and figures -> Assessing the information
    -> sharing or circulating the knowledge
    -> taking decision
    Stake holder reaction
    management
    Steps for managing crisis communication
    Pre-crisis communication
    1. Foresee disaster
    2. Identify crisis communication team
    3. Identify and train the spokesperson
    4. Establish notification and monitoring system
    5. Identify and understand the stakeholders
    6. Develop holding statements
    Post-crisis communication
    1. Assess the crisis situation
    2. Formulate and adapt key messages
    3. Post disaster evaluation
    Reference
    Veera Karoli, Business
    Communication, Thakur Publication,
    Page 71-75

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