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    Naveen Niraj
    This document outlines the key processes involved in maintaining and managing an IT service desk and infrastructure. It describes functions like requirement gathering, design, development, testing, deployment, and management of applications. It also covers tracking and resolving incidents from users via various channels. Processes for IT asset lifecycle like procurement, installation, maintenance, relocation and disposal are defined as well.

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    Figures

    Uploaded by

    Naveen Niraj
    21 views5 pages
    This document outlines the key processes involved in maintaining and managing an IT service desk and infrastructure. It describes functions like requirement gathering, design, development, testing, deployment, and management of applications. It also covers tracking and resolving incidents from users via various channels. Processes for IT asset lifecycle like procurement, installation, maintenance, relocation and disposal are defined as well.

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    This document outlines the key processes involved in maintaining and managing an IT service desk and infrastructure. It describes functions like requirement gathering, design, development, testing, deployment, and management of applications. It also covers tracking and resolving incidents from users via various channels. Processes for IT asset lifecycle like procurement, installation, maintenance, relocation and disposal are defined as well.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    21 views5 pages

    Figures

    Uploaded by

    Naveen Niraj
    This document outlines the key processes involved in maintaining and managing an IT service desk and infrastructure. It describes functions like requirement gathering, design, development, testing, deployment, and management of applications. It also covers tracking and resolving incidents from users via various channels. Processes for IT asset lifecycle like procurement, installation, maintenance, relocation and disposal are defined as well.

    Copyright:

    © All Rights Reserved
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    Requirement

    Maintain Design

    Application

    Deploy Develop

    Test
    On-Site Customer Web Based Portal

    Incidents

    Tracked Calls Service Desk


    Users

    Diagnostics
    Auto Escalation

    Engineers Remote Fix Service Reports:


    OR Historical
    Dispatch Onsite Performance
    IT/NW Infrastructure Report

    Management / Vendors
    Requisition
    Procurement
    Installation
    IT Asset Life Cycle Inventory Maintenance
    Management
    Relocation / Re-assignment
    Decommission
    Disposal

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