g GE Power Systems

Customer Training Gas Turbine-Generator

7FA Control Air Lesson

Project #: H74625.1
Phase: DMAIC
Date: 10/11/2002
Green Belt: John G Cosh
g SIX SIGMA PROJECT TEAM GE Power Systems

Project Title: 7FA Control Air Lesson Project Status: Complete

Staff Champion: Loomis, John Start Date: 10/22/2002

Champion: Chrimes, Ted
Master Black Belt: Lachapelle, Michael Expected Completion Date: 11/14/2002
Project Leader: Cosh, John
Mentor: Vaupel, Matt Actual Completion Date: 11/11/2002

Team Member Role Phone Comment

Matt Vaupel Black Belt 8*235- 2102 Mentor

John G Cosh Green Belt 8*398- 3214 Project Leader
g Project Summary - Define GE Power Systems
• PROBLEM STATEMENT
– The Customer Training 7FA Gas Turbine-Generator Operations Control
Air Digital Lesson is not complete such that a qualified Trainer/
Instructor can utilize it to effectively and efficiently train customers.
• GOAL
– Measure and control the quality of the Customer Training 7FA Gas
Turbine-Generator Operations Control Air Digital Lesson to provide
complete, accurate and precise training for the course attendees.
• BUSINESS IMPACT
– A developed & defined lesson which will provide the client with an
operator that has the knowledge necessary to consistently/concisely
operate and assist in troubleshooting a MS7001FA Power Plant.
• IDENTIFY CUSTOMER WANT
– Quality Power Plant Operators
g Project Summary - Measure GE Power Systems

• Lesson Module Quality Selected as CTQ

• METRIC
– Each module is measured for existence and completeness as scored
by the Module Quality Check Sheet (MQCS).

• DEFECT
– Any module or Tab of a module that is not included and scored on
the Program Evaluation Scorecard (PES).

• OPPORTUNITY
– Each Module in the overall program.
g Project Summary - Measure GE Power Systems

Fishbone Diagram

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Lesson Modules are the back bone of all training!!!

g Project Summary - Measure GE Power Systems

Stage 1 Stage 2 Stage 3

Tab # Description Rating

1 Introduction to Instructor 1

2 Learning Objectives 2

3 Outline and Agenda 0

4 Lesson Plan 1

5 Presentation Materials 2

6 Hand Outs - Workmats, any supplemental information given out in class. 99

7 Quizzes and Exams 3

8 Keys for Quizzes and Exams 3

9 Homework 99

10 Keys for Homework 99

11 Lab Guidelines for the Instructor 99

12 Lab Set Up 99

13 Lab Equipment 99

14 Lab Procedure (Student Information) 99

15 References (Instructors) 7

16 References (Student) - GEK’s, Hardcopy of Presentation, Procedures, etc. 7

17

18
g Project Summary - Measure GE Power Systems

Start

Evaluate Module in Program

NO
Is Module still valid for
Remove Module from PES
this Program?

YES

NO Does Module Exist

Add Module to PES
in PES?

YES

NO Has the Module

Evaluate each Module using MQCS been evaluated?

YES

NO Does the Module meet

the requirements of the PES?

YES

Instruct Class

NO
Are Business & Student
Feed Back Positive?

YES
End
g Project Summary - Analyze GE Power Systems

Product/CEO/ Long Term

Process Defects Unit Opt Total Opt DPU DPO DPMO Shift Capability Sigma
D U OP TOP DPU DPO DPMO Shift Sigma-L Z.B
Inst Slides 9 1 9 9 9.0000 1.000000 1000000 1.5 -2.52 -1.02
Before

Inst Slides 0 1 9 9 0.0000 0.000000 0 1.5 1.45 3.90

After

Input Fields
D Total Number of Defects
U Total Number of Units
OP Number of Opportunities
Shift Sigma Shift (Default: 1.5)

Calculated Fields
TOP U*OP
DPU D/U
DPO D/TOP = D/(U*OP)
DPMO DPO * 1000000
Sigma-L White Book 11.10
Z.B. (Sigma-L)+Shift version 3.0
g Project Summary - Improve GE Power Systems

• Object
– Evaluate the overall Customer Training 7FA Gas Turbine-Generator
Operations Program for existence and completeness of individual
modules

• Action Taken to Determine Improvement

– Used Module Quality Check Sheet to evaluate Control Air Digital
Lesson module in the Customer Training 7FA Gas Turbine-
Generator Operations Program
– Recorded and tracked evaluation ratings on the Program Evaluation
Scorecard
• Deliverable
– Completed Program Evaluation Scorecard for the Customer Training 7FA
Control Air Digital Lesson module.
g Project Summary - Control GE Power Systems

• Procedure
– Annual audit of Program Evaluation Scorecard by a
Customer Training 7FA Gas Turbine-Generator
Operation Course Training Panel.
• Metric
– Program modules and individual module contents
• Owner
– Customer Training Program Leader