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    Daniel Jadol
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    This document provides an introduction to hotel housekeeping. It discusses that housekeeping is essential to hotel operations and guest satisfaction. There are two types of housekeeping - domestic and institutional. Institutional housekeeping includes services provided in commercial establishments like hotels. The advantages of housekeeping include a clean environment, guest comfort, privacy, safety, amenity provision, and positive guest experiences. The main objectives of hotel housekeeping are cleanliness, maintenance, supply provision, aesthetic upkeep, and pest control. Key areas of the housekeeping department are the executive housekeeper's office, laundry, linen room, uniform room, supply store, and lost and found. Cleaning's basic purpose is providing a clean and hygienic atmosphere for guests

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    This document provides an introduction to hotel housekeeping. It discusses that housekeeping is essential to hotel operations and guest satisfaction. There are two types of housekeeping - domestic and institutional. Institutional housekeeping includes services provided in commercial establishments like hotels. The advantages of housekeeping include a clean environment, guest comfort, privacy, safety, amenity provision, and positive guest experiences. The main objectives of hotel housekeeping are cleanliness, maintenance, supply provision, aesthetic upkeep, and pest control. Key areas of the housekeeping department are the executive housekeeper's office, laundry, linen room, uniform room, supply store, and lost and found. Cleaning's basic purpose is providing a clean and hygienic atmosphere for guests

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    41 views11 pages

    Presentation 1

    Uploaded by

    Daniel Jadol
    This document provides an introduction to hotel housekeeping. It discusses that housekeeping is essential to hotel operations and guest satisfaction. There are two types of housekeeping - domestic and institutional. Institutional housekeeping includes services provided in commercial establishments like hotels. The advantages of housekeeping include a clean environment, guest comfort, privacy, safety, amenity provision, and positive guest experiences. The main objectives of hotel housekeeping are cleanliness, maintenance, supply provision, aesthetic upkeep, and pest control. Key areas of the housekeeping department are the executive housekeeper's office, laundry, linen room, uniform room, supply store, and lost and found. Cleaning's basic purpose is providing a clean and hygienic atmosphere for guests

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 11

    INTRODUCTION

    OF
    HOUSEKEEPING
    Prepared by: Diosdado M. Vallejo Jr.
    “I consider housekeeping
    to be the heart of hotels
    and it is only when
    something goes wrong
    that is recognized-just
    like our hearts.’’
    Housekeeping department is
    one of the major contributors
    in terms of hotel operations
    success, though some may
    consider this as a
    supplementary service only.
    There are two types of house
    keeping
    Domestic and Institutional- Domestic
    housekeeping includes housekeeping
    service or maintenance done at home.
    Institutional housekeeping- on the other
    hand, includes housekeeping service
    applied to commercial establishments
    like hotels, resorts, inn and even
    hospitals.
    Advantages of housekeeping
    Department
    Imagine entering a hotel that is dirty,
    with odors and dust all over the furniture
    and fixtures. Imagine checking in at a
    guest room with used and dirty linens,
    trash all over the room and bathroom that
    is wet and with unimaginable items left by
    the previous guest.
    THE HOUSEKEEPING DEPARTMENT
    OTHE FOLLOWING ARE THE
    ADDVANTAGES FFERS TO ITS
    GUEST:

    1. Clean and hygienic atmosphere


    2. Comfortable and convenient stay
    3. Privacy
    4. Safety and security
    5. Provision of amenities
    6. Making guest feel good
    THE MAIN OBJECTIVES OF HOTEL
    HOUSEKEEPING ARE:
    1. To provide guest the highest quality of service by
    ensuring their care and comfort thru maintaining of
    hotel cleanliness and orderliness at all times;
    2. To perform cleaning duties and ensure the highest
    standards of cleanliness and general upkeep in all
    areas;
    3. To use good quality, safe cleaning equipment and
    chemicals;
    4. To provide all the supplies needed by both the guests
    and the different sections in the housekeeping
    department such as guest supplies and amenities and
    employees’ uniforms;
    5. To manage laundry and line;
    6. To maintain the original aesthetic beauty of
    the furniture, fittings and fixtures of the entire
    hotel;
    7. To deal with lost and found items;
    8. To establish good working relationship and
    coordination with other departments of the
    hotel such as renovations and refurnishing;
    and
    9. To control pests.
    AREAS IN THE HOUSEKEEPING
    DEPARTMENT
    OFFICE OF THE EXCUTIVE
    HOUSEKEEPER
    LAUNDRY AREA
    LINEN ROOM
    UNIFORM ROOM
    HOUSEKEEPING SUPPLIES STORE
    LOST AND FOUND
    Purpose of cleaning

    One of the basic responsibilities


    of housekeeping department is
    providing a clean and hygienic
    atmosphere to the guests and
    employee of the hotel.
    Thanks for listening…

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