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    Business Communication Skills For Managers: Module 1: Communicating in Business

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    Mahad Baig Mirza
    This document discusses effective communication skills for business managers. It covers topics like how communication can go wrong and be improved, writing for different audiences, verbal and nonverbal communication, ethics in business communication, and staying connected with colleagues and customers.

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    © All Rights Reserved
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    Business Communication Skills For Managers: Module 1: Communicating in Business

    Uploaded by

    Mahad Baig Mirza
    20 views21 pages
    This document discusses effective communication skills for business managers. It covers topics like how communication can go wrong and be improved, writing for different audiences, verbal and nonverbal communication, ethics in business communication, and staying connected with colleagues and customers.

    Original Description:

    Business communication at work place

    Original Title

    BCommManagers_01

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    This document discusses effective communication skills for business managers. It covers topics like how communication can go wrong and be improved, writing for different audiences, verbal and nonverbal communication, ethics in business communication, and staying connected with colleagues and customers.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    20 views21 pages

    Business Communication Skills For Managers: Module 1: Communicating in Business

    Uploaded by

    Mahad Baig Mirza
    This document discusses effective communication skills for business managers. It covers topics like how communication can go wrong and be improved, writing for different audiences, verbal and nonverbal communication, ethics in business communication, and staying connected with colleagues and customers.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 21

    Business Communication

    Skills for Managers


    Module 1: Communicating in Business
    Effective Communication in
    Business
    Becoming a Better Employee
    • How can things go
    wrong in
    communication?

    • How can
    communication be
    improved?
    The Business Audience
    • Primary vs. secondary audience
    • the audience that your communication is intended for
    • the group of people that aren’t real stakeholders in your
    communication

    • Manage information, language, depth of topic


    The Business Audience (cont.)
    Social Communication Model
    Writing in Business
    • Rely on seven principles of business communication
    • clear
    • concise
    • objective
    • consistent
    • complete
    • relevant
    • considerate of audience knowledge

    • Personal vs. professional communication: level of


    formality
    Writing in Business (cont.)
    Phone System Outage
    If you had to write a
    communication to your team
    about a phone system outage,
    what should you include to make
    the message effective?
    Methods of Communication
    Listening
    Verbal Communication

    Spoken Communication Written Communication


    • Less Formal • More Formal
    • Synchronous • Asynchronous
    • Build a sense of trust • More impersonal
    Verbal Communication (cont.)
    Benefits of Spoken Communication
    • easier to understand
    • more chance for feedback
    • emotional
    • allows for input
    • creates relationships,
    • bonds to listeners,
    • higher degree of certainty
    Nonverbal Communication
    Nonverbal: showing forms of interest

    Reveals type of communicator

    Maximizes impact
    Ethics in Business
    Communication
    Guidelines for Ethical
    Communication
    Follow the seven principles: stay clear, concise, support
    audience

    Honesty, accuracy, support, credit


    Guidelines for Ethical
    Communication (cont.)
    Examples of Unethical Practices:

    • Daily World Update


    • General Motors
    Principles of Ethical Decision Making
    No particular set, but
    seven common principles
    Being Ethical Online
    When posting: factual information, ensure confidentiality

    When using materials: check sources, integrity/copyright


    Staying Connected
    Staying Connected: Colleagues
    Document and work sharing
    tools (OneNote)

    Private messaging, “chat” tools


    (texting, Slack)

    Video communication (Skype,


    Google Hangouts)
    Staying Connected: Customers
    Communication sharing tools

    Company website

    Social Media

    Private messaging/video chat


    Quick Review
    • Evaluate conversations using seven principles
    • Social communication model
    • message
    • noise
    • feedback
    • Verbal vs. nonverbal communication
    • Ethical communication

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