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    Effective Communication: Ways To Improve Communication

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    Hamza Hassan
    Effective communication involves listening, interpreting, and responding so that the intended meaning is conveyed. To improve communication, one must identify their communication style, problematic situations, and work on developing communication skills. The WISH formula - When, I feel, So I would like, How - provides steps for effective communication by focusing on behaviors, emotions, and desired changes in a specific and constructive manner. Putting these skills into practice through clearly defined goals, organized discussions, acknowledging each party's role, and direct communication can help resolve conflicts.

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    Effective Communication: Ways To Improve Communication

    Uploaded by

    Hamza Hassan
    63 views9 pages
    Effective communication involves listening, interpreting, and responding so that the intended meaning is conveyed. To improve communication, one must identify their communication style, problematic situations, and work on developing communication skills. The WISH formula - When, I feel, So I would like, How - provides steps for effective communication by focusing on behaviors, emotions, and desired changes in a specific and constructive manner. Putting these skills into practice through clearly defined goals, organized discussions, acknowledging each party's role, and direct communication can help resolve conflicts.

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    Effective Communication

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    Effective communication involves listening, interpreting, and responding so that the intended meaning is conveyed. To improve communication, one must identify their communication style, problematic situations, and work on developing communication skills. The WISH formula - When, I feel, So I would like, How - provides steps for effective communication by focusing on behaviors, emotions, and desired changes in a specific and constructive manner. Putting these skills into practice through clearly defined goals, organized discussions, acknowledging each party's role, and direct communication can help resolve conflicts.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    63 views9 pages

    Effective Communication: Ways To Improve Communication

    Uploaded by

    Hamza Hassan
    Effective communication involves listening, interpreting, and responding so that the intended meaning is conveyed. To improve communication, one must identify their communication style, problematic situations, and work on developing communication skills. The WISH formula - When, I feel, So I would like, How - provides steps for effective communication by focusing on behaviors, emotions, and desired changes in a specific and constructive manner. Putting these skills into practice through clearly defined goals, organized discussions, acknowledging each party's role, and direct communication can help resolve conflicts.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 9
    At a glance
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    The key takeaways are that effective communication involves listening, interpreting, and responding. It also requires identifying communication styles and problematic situations as well as practicing communication skills.

    The steps for effective communication are to identify problematic behaviors, communicate emotions, and state what is wanted in the future.

    The WISH formula stands for When, I feel, So I would like, How. It provides a structure for communicating needs and wants effectively.

    Effective

    Communication
    Ways to Improve Communication
    What is Effective Communication?
    • Effective Communication is achieved when the receiver assigns the same meaning
    to the message received as was intended by the sender, and gives a response to it.
    • It involves:

    1. Listening
    2. Interpreting
    3. Responding
    Improving Communication
    • In order to communicate effectively, you must do the following:

    1. Identify your communication style


    2. Identify problematic situations
    3. Practice changing/developing your communication skills
    Steps for Effective Communication
    • In order to increase effective communication, resolve conflicts, help you focus on the issue at hand, and begin a
    process of compromise, the following steps must be considered:
    • Step 1: Identify the behavior(s) you find problematic: Try to be specific and always concentrate on observable
    behaviors. It is important to avoid labels, emotionally loaded words, or other blaming statements that would make the
    person become defensive and closed to communication.
    • Step 2: Communicate emotions: Carefully examine the emotions you are feeling in reaction to the behavior and let
    the other person know how you are feeling. Be sure to name specific emotions, instead of making broad statements.
    Taking responsibility for your own emotions helps avoid the other person becoming defensive and shutting down
    communication.
    • Step 3: What you want in the future: Tell the other person what you would like him/her to do in the future, in a
    similar situation. Be specific and realistic in your request. This way you are indicating to the other person that you’re
    taking some responsibility in the problem and initiating a potential solution. Finally, ask the other person what do they
    think about the suggestion.
    The WISH Formula
    • W – When
    • I – I find/feel __________
    • S – So I would like it if .
    • H – How ________________________
    GO DO IT!
    • In order to apply the WISH formula, and to practice the
    important skill of effective communication, you need to

    GO DO IT!
    GO
    • Goals must be clearly defined. You need to know exactly what you want
    out of a particular conversation. Know in advance what your fall back
    position will be when you attempt to compromise.
    • Organize a specific meeting time and place to communicate. Do not rely
    on a chance meeting. It will never happen, or if it does, it might be rushed
    and you will not come off as well as you had hoped. Organize the
    structure of your conversation as well.
    DO
    • Decrease the complexity of the problem. Even if there are multiple issues
    to be discussed, stick to the one at hand. Keep the problem simple and the
    issues as clear as possible. Do not deviate.
    • Own your part of the problem. Conflict usually takes two people. Take
    responsibility for your part of the problem, if appropriate. Rather than
    blaming the other person, simply state how the other person’s actions
    make you feel. Do not talk about who was right or wrong. Simply state
    how the event lead to an unpleasant feeling.
    IT
    • Increase direct communication. Do not beat around the bush. Get to the
    point and do not make the other person guess, assume, or otherwise
    wonder what it is you are driving at. Also, be aware of what your body is
    communicating and match your body language with the words you are
    saying.
    • Tell the other person how much you appreciate him/her working with you
    to arrive at a compromise. Reinforcing compromise and positive behavior
    helps to insure that it is repeated.

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